Russell is literally the best. He practically saved my life. Absolutely incredible individual - went above and beyond again and again. If I was rich I would buy him a Tesla. This sounds like a joke but hes literally just that good, I dont know what to tell you. Absolutely the best in the city.

Had some issues, but was immediately connected by a representative and am in the process of having it resolved. Both Mike and Bridget have been very helpful.

Used them a couple years ago, the agent that used to work there was great. Called them several days ago and still waiting for someone to return my call, just decided to try other avenues.

Jazmin helped me find the perfect place, would definitely recommend working with her!

Im very happy getting an apartment very easily with Apartment people.Mr Brian Sp. was my leasing agent. I was able to look at a lot of apartments within a short period of time.He was very kind, detailed, peaceful and tolerant. He continued to show me apartments until i found exactly what i was looking for.Thank you Mr Brian Sp. I really appreciate your goodness.

We had the BEST experience working with Megan! She showed us great properties, knew tons about the area, and was really realistic in adhering to our budget. We seriously couldnt have had a better experience. I cant say enough about her - she really went above and beyond to help us. We will absolutely use the Apartment People and Megan in the future (if we ever move out of our great apartment).

Thank you very much Apartment People especially Bryan for helping me find that perfect studio apt.The Apartment People will help you find that perfect apt that fits within your budget, desired location, type/style of apts you prefer, and any other apt/building amenities you wish for. Then once you have chosen the apt you are interested in, The Apartment People will help assist you in the application process for that apt.I definitely recommend The Apartment People to anyone who needs help finding an apt.Remember to be honest, realistic, flexible and patient with your apt search so The Apartment People can help you find that perfect apt, like they did for me....😉

Do NOT use apartment people. Poor customer service, lack of follow through. They will take your money and not provide refund of fees due you when you exit agreements. Very little follow up or status update whether you are a renter or landlord leasing a property through them. Very hard to get a hold of and they do not keep their commitments.

Truly an amazing experience! This is now my third apartment through Apartment People and I cannot be more satisfied. I worked with Michael Berry and he was able to show us four or five great units, but the last place he showed us hit all of our marks on the list. They advocate for you during the approval process, make it known that you matter, and I was approved, signed lease, and all set within 72 hours. Great experience, quick, and overwhelmingly helpful. Great gem of Chicago!

If I could give 0 stars I would. First, they lied to us before we signed a lease about something the landlord agreed to clean and repair, and basically used that to get us to sign the lease faster (found out later that the landlord specifically told them he would NOT replace that). After being incredibly rude about us filling out our condo paperwork and fees out faster, we moved in to find out that they had not sent any of our checks or fees to the condo - so literally took our money. I would NOT recommend this company to anyone - they will do anything to get a lease signed including lying.

Very helpful and patient; they showed me a lot of options and are very efficient. I truly recommend this place to find your next home :)

I booked an appointment to find an apartment and I had talked to the person and explain my needs. He promised me that when I got there he would have a bunch of places for me to see. I have managed to sit at his desk for over an hour and a half while he looked through the computer asking me if this look good or that look good and what I thought. I had told him on the phone that I had a king bedroom set a living room set a dining room set and needed lots of space. he kept showing me Apartments where bedrooms were only large enough for a queen-size bed and two nightstands at best.

Despite some of the reviews on here about Apartment People, I had a phenomenal experience working with them! John R. from the Evanston office was incredibly thorough in all of our conversations, and he gave me all the time I needed on the day we went out to see apartments. He was incredibly personable and not only answered all my questions, but also those of the couple family members I had along with me. You need to do a bit of your own homework in looking at apartments on their site, but I would highly suggest working with them to find your next place! Thanks, Apartment People!

Such a thorough and easy, professional group of people. Michael was so genuine and knew exactly what we needed and we found an apartment immediately. Would definitely recommend

Unfortunately a waste of time. My agent was kind and friendly overall, but he was 30minutes late and didnt even look at the form I had to fill out. He wanted to show me apartments outside the neighborhoods I was interested in, couldnt get keys to the only decent options I would have been interested in and showed me studio apartments when I was looking for 1BR+ apartments.

Our agent was friendly and helpful. We put down a deposit on an apartment which ended up going to someone else—no problem, and nobody’s fault. Except that they never told me we were rejected, I had to call multiple times to find that out. More importantly, we paid a deposit of over $1600 to Apartment People, which they had no problem taking out of my account in less than a day. It’s now been over two weeks, and I’ve called almost every day, and still no refund on the deposit.

The leasing agent Marc had a very rude tone. I asked for some suggestions on good areas up north to rent. He brushed me off as if he was insulted by the question. I sent him an email, and he never responded to it. I called him to give him a few of the neighborhoods I would like for him to search. He didn’t answer when I called. He called me back just to tell me that his computer crashed, and that he can’t help me. I tried to talk to another a different agent and I was put on hold for a while. I called back and they tried to give me a cell phone number of one of the other agents. This company sucks. Very unprofessional and not helpful at all!

My boyfriend used this service to find the apartment we are living in right now. In his words “When I was working with them it was a disaster. I took a day off of work to see 5 spots and they showed me 2. And the brutally hungover guy who showed me apartments was the best person I met there in terms of having their business together.” Fast forward 2 years to moving out of the apartment-now they are needing to show our place and still don’t have their business together. They tell us they are coming at a certain time and never show up, no call or text to say they are running late or cancelled. I waited 3 hours for Charlie to finally get back to me, after several calls and texts asking if he was still coming so I could proceed with my day. Turns out he thought the appointment was at a different time! I have been walked in on while I was in the shower-which is scary for a young woman home alone! Additionally, I have a pet that needs to be locked up when they come-which goes to show that they don’t care about future tenants well-being. I called the office and let them know that it’s unacceptable that they have me waiting around all day and she told me there was nothing she could do for me. They are completely inconsiderate of others time! Do not use this service!

Amazing customer service, found an apartment withing 20 min. Unbelievably fast. I highly recommend Apartment People when looking for an apartment.My husband and I were just walking past their office and decided to come in, just to see whats available. Little did we know that we are going to find exactly what we were looking for in the area that we were looking in, in less than 30 min.Leon was our agent, and MIke the Director of Leasing were extremely helpful.Thank you Apartment People for making my apartment search a pain free experience.

I recommend you try this service when you are looking for a new apartment.I was on a strict budget and they were able to find me a clean one bedroom apartment in Chicago in four days time. They were professional and courteous.Ask for Leon. He was my leasing consultant, and he made the entire process stress free.

The Apartment People were a pleasure to work with! Found me exactly what I was looking for. Great staff! Recommending to all my friends and family!

The city of Chicago has renter rights for a reason and my rights were violated during my last week at my apartment by an agent at Apartment People. After the agent and the owner of my apartment knowing that I would NOT be at my place due to an important work meeting (the most chaotic day of my last week there,) an agent brought a perspective tenant into my apartment without any consent whatsoever (not even a 2 day notice-per Chicago renter ordinance) I have all of the text messages and documentation to support my conversation between this particular agent and the 6 others fighting to show my place to get it rented out. This renter claimed that they were on the phone with the owner of the apartment to allow permission of entry, which 1.) I have my conversation with the owner and no confirmation was ever established with him 2.) Even if he verbally confirmed, my rights as a tenant still do not allow an agent to just walk in without my consent.3.) have 1 dog and my family dog I was caring for at the time; if my dog walker was not there during the time she witnessed this whole ordeal, I would have no idea that strangers were inside my place with my dogs and that is a liability in its own. 4) I regularly work remotely- if I was in the apartment at the time, this agent and potential tenant would have just waltzed into my place without consent...Immediately knowing of what happened, I called the office and demanded a manager to speak to. The manager at Apartment People was at least kind enough to confirm the agent that checked the keys out for my unit (which is the last person I communicated with) and put a stop to all showings until I was officially out of the apartment.Why include renters rights in your lease agreements if you do not follow them? Moving out of state, this experience has made me more aware with whom I would go to for apartment assistance, but my friends and colleagues in Chicago are aware of this issue and ironically, they have also had nightmare stories with agents at Apartment People. I would not recommend; especially for adding more stress to an already chaotic move. NEVER AGAIN.

I had a very good experience looking for my first apartment with Apartment People. Everyone who works there was very friendly and helpful when I interacted with them. The office feels welcoming. Matt helped me look at apartments on three different days and was easy to communicate with in between. I looked in a few different neighborhoods and ended up finding a place in a neighborhood I had previously thought would be out of my budget.

I was referred by one of my friends. And the staff here met with the expectation. Special thanks to Rick. He understood what I was looking for and helped finding my new apartment. Although there were some ups and downs with the owner about having the place ready after the old tenants moved out, Rick handled it professionally with the owner and made things work out. The manager at the Lake view office, Eric, helped understand the process which Apartment people follow to make your transaction with them secure and that gives you peace of mind.

I’m a college and went to them to get my first apartment. It was nice to get all the tours done in one day, but I really wish they helped us understand basic things like fees and paying rent etc. It honestly felt like our agent was really just focused on having us sign because I feel like we were pretty much left in the dark after we signed.

We moved to Chicago from NYC and a friend recommended Trish at Apartment People to us. She did an absolutely amazing job listening to what we were looking for and taking into account our budget. She had great insight on the Chicago market, the different neighborhoods, and what wed like in a place. We found a stunning apartment on our first day with her. We recommend her highly if youre looking for place in Chicago.

We used apartment people before and they were helpful however the second time prompted me to retract my 4/5 rating.We set up a meeting a few days in advance with a rep from this location and when we met with him he had totally forgotten what we were looking for. During our third explanation of the kind of places we were looking for he had to keep getting up and taking phone calls. He couldnt give us his full attention.After finally explaining what we were looking for he started to search on his computer and kept saying that we need to ease up on our requirements or we will never find a place. He gave us facts like 1-bedrooms can only be garden apartments in Chicago and that 1 bedrooms are too small for a couple. He insisted he knew better for us and kept pushing locations our of our price range presumably because of the higher commission.He was very rude and insisted that we are in way over our head and to try to collect ourselves and come back in a week with a more realistic idea of what we wanted. Needless to say we didnt.We went with a competitor who took what we were looking for and sent us 40 different possible apartments in less than 24hrs. We were viewing them within 2 days and signed our lease all before this rescheduled meeting with apartment people.We have a beautiful apartment well within what we were looking for our price range and then some. I would go out of my way to tell people to avoid this agency for the rudeness alone. Its a shame that this one agent represented the company so poorly and left such a sour taste in our mouths

We visited Chicago, to visit their Lakeview office and look at some apartments. Met with an excellent agent at the office, who took the time to understand our requirements and provided us some general guidelines for us to narrow down the choices. He then took us to about six units in four different parts of the city, which gave us an excellent understanding of the city, housing options and comparative rentals.Right from the time we met agent in the office, he impressed us with his knowledge, sincerity and friendly demeanor. He was a good listener who communicated very well. He also made us comfortable with small conversations during the visits to different units. A very pleasant experience working with him.We have since been provide photographs for additional units, of which one was a perfect fit and we are currently signing in the process of signing a lease.

These people are very rude I called about an apartment all he did was try to get not to try to get an apartment and he didnt greet me or anything I wish I would have found out his name. Dont go here for any kind of apartment looking help

Had a good experience with them 3.5 years ago. The landlord was awful (and had since sold the property we lived in so you dont have to worry about dealing with him) but no complaints about this agency. Agent showed up on time and helped us get all paperwork taken care of in less than a day. Would consider using them again if current company I work with was unable to accommodate.

Big waste of time. I made the trip from Michigan to Chicago hoping to be able to see some places and sign a lease. I made an appointment and the agent I was assigned never showed. Waited 30min to be assigned another one. I filled out the same form twice because the front desk didnt communicate with the leasing manager properly. I came in thinking we could go visit places I was interested in but he spent the whole time showing me stuff I was not interested in and couldnt manage to get me any showings. He told me go get a coffee I will call you around 3pm and we can get started. Never got a call back.

My agent (Marc) advised me that I needed to put a whole month down with the application to show that I am serious about renting the apartment, I told the leasing agent Marc that I did not feel comfortable with that and he advised me to at least put down $300 down and advised me that it refundable in case if I do not get approved (I thought if I do not sign the lease). Little did I know what it was very costly to move in and I had to cancel and I requested a refund, but they told me that I was already approved and they have to keep my 300 for damages! damages of what!? I didnt even sign any lease and I think this company does not care about its customers, they are more focus in sales and they rather steal your money than doing the right thing. I do not recommend this place. I recommend walking around the area that you want to live and call the numbers in the for rent signs to avoid the middle man and save money.

Leon was extremely helpful, fun to chat with, accommodating, patient and knew his stuff!If Im ever in the market for a place Ill definitely request Leon if possible and you should too.

My family and I was in an emergency situation and couldnt have fixed it without their help. They went above and beyond with helping us find a safe affordable place. Excellent customer service, non judgemental and very understanding.

I had a really great experience working with Vladimir at Apartment People! I only waited a few minutes and didnt even get a chance to fill out all of my info before Vlad greeted me and escorted me upstairs to start creating a list of apartments. He was extremely helpful and knowledgeable when it came to picking apartments within my location and budget constraints. Then, we left and checked out NINE apartments in one day!! There is no way I could have done this on my own. Vladimir was professional, kind, quick, prompt, and made what could have been a very stressful process actually enjoyable. I will be recommending him specifically to my friends.

Even though I didnt end up with an apartment they showed me, I was very impressed with their professional service. Jackie was excellent, and showed me 8 different apartments in a day. I ended up withdrawing my application in favor of another apartment I found elsewhere, and they refunded me the deposit immediately. If you are looking for a Chicago apartment, they are absolutely worth trying out.

I was sent to view a apartment that was not safe that was robbed multiple time prior to me moving in. Just because they say its is safe does not mean anything. Make sure to do your own research on properties and not just take what they say..Thanks apartment people.

I have lived in Chicago for two years and used the Apartment People twice to find apartments. They are absolutely fabulous. I loved both of the apartments they helped me find. They took down the specifics of what I was looking for, including price range, desired neighborhoods and amenities, and drove me all over the city to look at apartments. I didnt have to pay a penny for the service, thanks to the relationship the Apartment People have with landlords in the city (if a customer rents an apartment through them, the landlord pays them the tenants first months rent, but this is no additional charge to the tenant). I will be using them again in the future and recommend them to all of my friends!

I had an appointment at 5:30 pm and I wasnt helped until 7pm. John Weiderman helped me see an apartment that I later applied for. A week later, the processing department asked for my proof of income which i supplied. The next day I was informed that the apartment wasnt mine because I didnt submit all the materials in time. I was not informed of all the necessary components of the application. I had already paid the first months rent. I requested a refund, which to this day has not been acknowledged. It has been a month, and that apartment that was lost is now on the market again. Apartment People is still holding my money. I wish I could give them zero stars.

Very helpful for finding apartments in the Lakeview. I would recommend to talk to them at least a month and a half ahead of time for apartments due to Lakeview apartments going so fast. They drive you around to many different apartments within your price range.

This was our second year coming back to use Apartment People in Lakeview. Our agent, Jeff, genuinely cared about finding us the perfect place. He went above and beyond to show us apartments that met our criteria plus MORE that stuck within our budget. Extremely enjoyable and professional experience. Highly recommend using this free service- specifically request Jeff. He will make your moving experience less stressful!

Tessa is a great agent that helped me find a wonderful place even tho I was high maintenance and picky. She was very patient, understand and professional. Highly recommended

Looking to find a small apartment so I could have a guaranteed place to stay when I come into Chicago from Michigan a few times per month. My Apartment People agent, Kara, was wonderful. She met me in the morning, and had a list of 6 properties she had compiled for me to look at initially. She then drove me around so I could experience the neighborhoods, giving me a guided tour of local life in that area. By the time we were at the 3rd, we had developed a sort of short-hand speak because she was sensing exactly was I was looking for and picking up on what qualities in a rental were important to me. She never pushed her thoughts on me, but responded honestly and and thoughtfully. I made a decision within hours, and she helped by walking me through the rental application and made sure things went smoothly during the process. And my application was approved! I got exactly the rental space I was looking for...and at a great deal!

Provides stellar service. Walk-in no appointment, was paired with an agent in a matter of minutes. I was looking for an apartment with a below market price in a nice area. Agent had personal contacts that allowed him to snag an excellent apartment in my price range that was not yet listed. Found my apartment within 2 hours!

Its the WORST. They will tell you to put money down, then when you dont get the apartment you want, they say theyll only give you a partial payment of what you put down! Dont trust these snakes. I asked people I work with if they knew anything about the place after this horrendous experience, everyone.. EVERY PERSON I ASKED said its the biggest scam. Im in the process of suing for the ENTIRE payment I put down. Not a PORTION!They are preying on nice people.

I was seeking a o e bedroom with dinning room. My price range was between $800-$1100. That was no problem. Not until I said 700-900 square feet. My selection dropped so fast. What I saw was unacceptable, omg. Ive decided to do my own leg work. Maybe youll have better luck. Roger Park location.

After trying to find an apartment on our own (via online listings), I made an appointment with Apartment People. Make sure you block out a few hours if you do. I had to wait a little bit before meeting with an agent, but he was really friendly and helpful. In the office, we went over what Im looking for (price, amenities, neighborhood), looked at a few listings together and picked three to go check out in person. He drove me to all three, and then took me back to the apartment I liked best so my husband could meet us and view it as well. We ended up applying for the apartment that night, and moved in a few weeks later. I only wish I had called Apartment People at the start of our search, rather than wasting a couple weeks with all the dead-ends of online listings. The service is free to the lessee. Whenever were ready to move, Ill definitely be making an appointment with them again.

Pretty useless. Appointments are hard to make and they dont usually have many good listings.

The leasing agents are pretty good. They help out as much as possible when you are there. The processing department is the problem. Nobody calls you back. EVER. They always say they will but they dont and when I confronted them about it they said that my phone was out of service which was a bold face lie. Processing is NOT on top of it and they dont work as hard as the agents. I got my first apartment years ago from them with no credit, underage with a co signer and they were fantastic. They have definitely dropped the ball since then.

Absolutely HORRIBLE! Ive tried this service three times hoping it would get better, but no. Even if you make an appointment you should expect to wait an hour and a half to even see someone capable of helping you. Clearly they dont know how to organize their staff to accommodate those who make appoiments ahead of time. Their excuse was that its mothers day. Frankly, I dont care, if an appointment is made days in advance at 4pm I expect to at least be seen by 4:15. Its 4:30 and just now seeing someone, only after I talked to two managers and made it very clear I was unhappy.

I was worried about going when I read the reviews, but I was impressed by their service. I visited on a quick trip just to find an apartment before moving from Utah for Grad school. I waited about 10 minutes for a agent. And Ray was great, he was friendly and accommodating. I didnt get approved for the apartment I wanted, but he was willing to look into others for me, since Id already flown back to Utah. I ended up going with an outside apartment, but they were all very cordial. There was some miscommunication regarding the retrieval of my refund, but that was a small glitch. I did kind of wish they would wait until you were approved on a unit before cashing the check, though

I had a great experience with Jackie, and am really grateful for her help in finding an awesome apartment. I especially recommend this company to those moving from out of town.

I havent done business with them but there real estate agent Mark Casey is crazy. He went out of his way to call my employer to find my address so he can hurt me. I cannot see how a real estate agency can employee someone so crazy? That is stalking at its finest.

I had an extremely bad experience with The Apartment People very recently. I was looking for a new apartment to move to and spent a couple of days with the agent going out and viewing units. I must say the agent was very helpful and insightful, however management did not seem to have its customers back.I ended finding a unit that i liked and paid my application fee and first months rent. I was at ease now that a place is secured and I can spend my time packing and getting ready for the move. A week later on a Sunday, which was 3 days prior to my move out/move in day I get a call from The Apatrment People saying that they just found out that the owner of the unit has already rented it out without informing them. Thats either a lie or a management out of control because the owner must be informed when people are viewing his place and they have contracts between them. I ended up getting my money back but I was put in a horrible situation where I had to find another place within 2 days which turned out to be impossible. Youd think management would try to reach out and offer other solutions, but they just did not care.Thanks to some friends I had a couch to crash on for a few more days until things worked out.

Absolutely excellent and personalized service with Craig R. we toured many places together and even after finding a place, he gave me tips on what to consider when signing the lease. I never felt rushed or pressured into anything and was constantly engaged to provide feedback. Craig was an agent representing me and always had my best interest in mind.He was also was very frank about there sometimes being owners who do NOT update their listings, which resulted in past seekers paying a application fee only to find out the apartment is aready taken. I do NOT think this is apartment peoples fault. What I DO recommend future customers do is request their agent to give the owner a call/email to confirm availability before making monetary commitments.Fantastic experience and would definitrly recommend/use it again for future searches

When applying for an apartment they will charge you an $80 application fee per person (we were originally told $39.95) as well as first months rent (in our case $1,100) and that is BEFORE you have signed a lease or even been approved. We chose not to rent with them and neither should you.

Initially was annoyed with their service, despite scheduling an appointment we had to wait over 40 minutes after it to be helped. Once we were through the preferences interview, however, the service was great. We went out 2 separate times to view different locations, and my agent managed to find me a new apartment in the neighborhood I wanted for $50 less than I was currently paying. They made it easy and comfortable.

Apartment People has made the already stressful process of moving a complete NIGHTMARE for me!My husband and I found an apartment that was listed as allowing dogs and paid money and completed an application before leaving. A few hours later, our realty agent called us and said the owner of the unit actually changed her mind and did not want a dog living in her apartment. We were then offered a full refund for what we paid, as the listing that we applied for was inaccurate. My husband asked if the unit owner would allow a dog that is a certified emotional support animal (ESA), and the agent said he would look into that for us. We did not feel the need to mention that our dog is an ESA beforehand, as the unit was listed as allowing dogs to begin with and my husband did not want to discuss his PRIVATE mental health diagnoses.A few days later, we were told the apartment owner said she would accept an ESA into the unit, and our agent said she had approved our application. However, the next day the processing office said we had NOT actually been approved and that we needed to provide the apartment owner with a letter from my husbands doctor first. We did not already have a letter for my husbands ESA, because the ESA rights guidebook clearly indicates that mental health diagnoses do NOT have to be disclosed. Section 504 of the Individuals with Disabilities Act says landlords have to make reasonable efforts to accommodate emotional support animals! But, despite these efforts not being reasonable, we attempted to get a letter anyways. My husband called his psychiatrist, and the next available appointment to come in to get a letter was after April 1, and April 1 is our move date.So, since it would be impossible to meet the unethical demands of the apartment owner, I contacted the Apartment People processing office to say we were no longer interested in the unit and had found a new place to live. The processing office said we would not be refunded our entire initial payment, as we cancelled our application rather than having our application not be accepted by the apartment owner. So, we were shorted $160 because of non-refundable credit fees! What I would like to know is why did the agent offer us a full refund on the phone when he first heard the unit would not accept dogs, but now we cannot get a full refund? Anyways...What did Apartment People expect us to do?! We put down money based on the information that was provided to us indicating that a dog was permitted and that said NOTHING about requiring a doctors visit and letter. Had these conditions been known to us, we would not have paid anything!So, were we supposed to wait until after April 1 for a doctors appointment and be HOMELESS for a week in the meantime and then be accepted for this apartment after our move date in order to not lose any money?! Or, were were supposed to finish submitting our application without the doctors letter, fully knowing our application would not be accepted for this reason, and then be given a full refund? Both of these options are a waste of my time as a mover and the time of the apartment owner, who could be out there looking for a tenant that is actually interested in her unit!Only losing $160 might not seem like much, but that is a big amount when you are dealing with the cost of movers, packing material, new furniture, and move-in fees. Plus, Apartment People made the error by showing us an inaccurate listing and then expecting us to meet the demands of a lease condition that we did not consent to at the time of payment.Overall, Apartment People showed us a unit with an INACCURATE listing, provided us with FALSE information by saying we were approved and then by saying we actually were not approved, and penalized us for canceling an application that no longer met our needs based on the new listing information, all while absolutely humiliating my husband by forcing him to discuss PRVATE mental health issues!

I tried to use this service to find an apartment, when they asked my price rang, I was told I should move to the south side. An hour away from where I work on the north side.Not so horrible, not so great.They are also handling the rental of my current apartment. They show up with no warning. Dont knock and just try to let themselves in. As some one who works nights and sleeps days, this means they are waking me up. It also means that they are triggering my instincts that some one is breaking into my apartment.Rude, stupid, and invasive.I have told them several times I am home during the day. Told them several times to be sure and call first. I may as well be talking to the wind, because one guy has done it twice.I know from experience that apartment hunting is hard in Chicago, more so if you dont know the area. But, please, do not waste your time with these people.

Loved them they were so helpful getting my husbands and mine first apartment

Five star rating! The landlord did not prepare the APT and it is not in a livable condition with safety issues. Ilene, the CEO and her staff is very considerate and supportive to our situation. They tried to help us on find the 2nd APT, but they do not have one for us at that time. Since we need an APT urgently, so we find another APT by ourselves. But Illene was very considerate and keep everything she said. Apartment People fully returned the 1-month rent hold by them, this is very nice of them. Our lawyer also helped us to get the deposit back. I want to say thank you and would recommend Apartment People for my friends!

I had an amazingly great experience with Apartment People! They helped me through the process of finding my first apartment ever in Chicago. From the moment that I was contacted by Shilan (An Agent from Apartment People) contacted me, to the moment that we applied for the apartment that we liked, I felt as if I had someone guiding me through the whole process. Shilan is very professional, friendly, and knowledgeable! She was very good at finding the places that fit all the categories that we had told her we wanted in our apartment, and she made several appointments at great places on the day that she took us around the city to check them out. She was not only great at connecting us with the different building staff/owners, but also she was excellent at giving us advice on what was a good deal and what wasnt. Furthermore, she told us many things about the different areas that we visited, and made sure that we had all of the information that we needed before making a final decision. Once we actually applied for a place that we liked, Shilan was great at checking on us and making sure that we were having a smooth process.

Seriously SO bad. Not just useless but will waste your time, and in apartment hunting you dont have time for that. Filled out my info 3 times. Once on paper, once digitally, and once reitterated it all to my agent. I was told to wait a week or two for more stuff to pop up. I was sent 3 or so suggestions a week later NONE of them fit my requirements (price point and neighborhoods). Finally show up to view 1 aparaprtment a week later that seems peomising, show up, agent is late, finally we get in to view it aaaannnnddddd oh wow despite what hed told me it doesnt have a dishwasher (requirement I had) and is $200-$300 out of my price point...How do I know it was Apartment People and not my requirements? Worked with 3 other agencies at the same time and ALL of them sent suggestions that fit all requirements. I cannot tell you to stay away loud enough.

Micheal K was SO nice, friendly and helpful during my apartment hunt! I highly recommend using this service when you need to find an apartment!!

If you’re in the market for a rundown apartment in a very shady neighborhood with no street cleaning services and no lawn services in the area then please please use the apartment people. Mike Catanese Not very knowledgeable about the business not very friendly andDefinitely not helpful make sure you skip this guy he’s not a good listener he does not pay attention to what you’re thinking and what your needs are just a waste of my time and a waste of my day.. apartment people I would never visit this locator again lesson learned.

Great service and lots of inventory.

Heres the thing... if you have stellar credit and dont mind providing just about every single piece of documentation possibly available on your job and yourself(the only thing I didnt provide is a video of my birth) then the service might work for you. HOWEVER this is where they suck and are absolutely worthless- if you get denied for a place, your leasing agent wont lift a finger to help you and that makes me think this is a commission based job. I was denied for an apartment and my leasing agent, Nathan Miller, dodged my calls, ignored me and blew me off after I was denied an apartment. To me thats a pretty classless move. So if you have the time to cruise Craigslist, do not waste your time with this service.

After originally finding my apartment through Apartment Finders I was confident that they would be able to help me with my next complicated search. After the first appointment with an obviously brand new employee I wasnt shown a single apartment and after speaking with the manager was able to set up a second appointment that I hoped would be promising. I will say that this second appointment went great from an apartment finding and niceness perspective but from that date on it has been terrible. They ended up lying to me about the amount of money I would get back if for some reason I was unable to take the apartment I signed up for and have been harassing my roommate and I (two working, professional women who have to be at their offices during Apartment Peoples hours of operation) since that date. They are completely unprofessional and have no respect for our working hours by calling us during work demanding additional information. They have also harassed our bosses with extreme amounts of calls per day to verify employment. I will definitely not be returning to this service.

Trying to review this way since Yelp doesnt want to post for me.This is my second time finding a new place with Apartment People. My Realtors name was Ronak Patel. He was very polite, friendly, organized and well educated on available properties. He was able to find us a fantastic place in just a day! He did show us a handful of places that did not catch my interest. He suggested a place that was fresh on the market, so fresh that they didnt even have the keys yet. Ronak was able to pull some strings and set up a viewing with the current tenant. I was shocked at how great the place was and packed with amenities for the price. Thanks to Ronak I found a great place that was a bang for my buck! Always happy to use apartment people. Thanks Ronak!!

They found us a great apartment at a good price, very helpful and professional.

Fast service the fee is worth it.

Very hellpful! Was able to line me up with a solid apartment in the Lakeview area. Needed to follow up regarding final details.

Be careful with hidden contracts if u bid on a property and decide in a day its not a good property, you could loose that security deposit. Waiting on the resolution.

Gives you a list of places with the things you want. Much more efficient than doing it on your own.

Im taking the time to write a negative review, even though I know it will little effect their already horrible rating--because this company is not only a poor company, they are fraudulent.I called on a listing on craigslist and made an appointment, against my better judgement. On the phone, the agent could provide no details, but assured me I could see the unit I was calling about the next day at noon because the tennant needed 24 hour notice. I arrived on time, waited half an hour. Sure enough, this apartment was not available. Before the agent even looked it up on the computer, he told me I couldnt see it. I asked if it was an actual listing, he said it was and called the building to make another appointment tomorrow. I heard him mention the address in leaving a message. I drove by that address and there are, of course, no units available there.Creating fake listings is highly unethical. Please do not give your business to this company. Ive never heard of anyone having a good experience here.

They help you find apartments, very helpful

The service was terrible! Our phone messages were NEVER returned! Two days before we were to move in we called and found out that it wouldnt be ready for two more weeks. We were told we were approved, signed a lease and then were told that we needed a co-signer. The experience all together was horrible and Im glad its over.

I almost feel wrong for giving the Apartment People such a low quality score since I have used them in finding my last 3 apartments. Unfortunately, after the experience I have had this year I will not be returning. Our first appointment was with an obviously new agent that didnt have a clue what to do with our semi-complicated search. We spent 1 1/5 hours with her and at the end of the appointment she was unable to show us any apartments. After writing a review on their survey about my bad experience I was contacted by a manager. This seemed like a fair response to my survey but from this point the Apartment People have done nothing but harass my roommate and I. I think their sales tactics are tacky and I have lost all trust in this establishment.

A nice and free apartment search service.

The agent we worked with was kind and worked hard to find us a place, but when we ended up backing out of the first place we applied for with them, their processing department went completely ballistic on us.We found a better unit on Craigslist with the same rental company, a unit AP was not showing, but the processing people insisted that they should get the credit for renting it to us anyway. They neglected to tell the management company that wed cancelled at all; they had to call us to help sort through the mess, an exercise that under different circumstances might have cost us the apartment we actually wanted. We were fortunate that the management company decided they too were fed up with them, otherwise we may have been out nearly $460 in fees, BEFORE signing an actual lease.Dont expect any slack from them if you end up changing your mind about a place–they apply plenty of pressure to get you to apply, act like pulling out isnt the end of the world, then put the screws to you if you decide to rent with anyone other than them.I chose this place because I wanted to avoid the nonsense, lack of organization and general chaos of renting on Craigslist. If services like this are supposed to be safer and more convenient, Apartment People is not the place to go. Again, their agents are great, but if rest of their machine will do nothing but work against you anyway, youre better off just dealing with Craigslist posters–theres less risk of nonsense, and thats saying something.

Great service! I have been using Apartment People to rent and sell my properties for years.

Got our current apartment from them. Had a few hiccups but overall an ok experience

Waste of time. I made an appointment, spent an hour and a half in the office, just for them to tell me there were no listings in any of the areas I was looking at. Thanks for nothing.

Terrible experience. Ran credit reports on cosigner without notifying me which was an additional $70 on top of all of the other fees. Hard to reach and get ahold of. Would never use again or recommend.

Very unprepared and unprofessional. You could be in midst of an appointment and the realtors would be on the phone arguing with each other. Its free, but u really get what u pay for. Dont use them

They treated us badly, very rude and they didnt care about us at all.

Great people and a great place

Old apartments over priced but credit is given where its due theyre professional and really nice people

We got a lot of help finding our place, staff were genuine and friendly.

Very helpful

Overall negative experience.

They had very few places to choose from in the area I was looking and what they did show was places that werent too great

Bruno is fabulous!

Poor Customer Service

Their service is not what it used to be.

Dismissive and not very helpful.

You give a deposit and they dont want to pay it, dont make that mistake. I paid a deposit and the apartment was not approved. And they still do not give me the deposit and they pass the hot potato to pay among themselves