Victor went above and beyond to assist us in multiple cell phone and accessory purchases and plan updates. He not only assisted us on the purchase but, was available to answer multiple follow up questions that we had and helped us when we needed to work with customer service for adjustments that were not received. He has great customer service skills, is highly professional, and has continuously impressed us with the great service he provides, which has kept us loyal Verizon customers. Thank you Victor for such a great experience. We hope to be able to continue to work with you in the future and you will be highly recommended to others along with Verizon by us.

The agent was very helpful. Unfortunately Verizon itself was not. I had to go in to get help because calling was a waste of time!!

Very professional and so helpful for someone who isnt that tech savvy. Victor was absolutely wonderful to deal with and couldnt ask for anyone better to have dealt with

I would like to thank Eric Reyes for his outstanding customer service at Verizon. Eric was very helpful and answered all of my questions clearly. Eric made my experience switching from AT&T to Verizon very smooth. I got the Iphone12 pro and I am very happy I chose Verizon because of how helpful Eric was in assisting me.

Had a great time Sebastian was awesome help me out immensely will recommend him to my friends

Bri and John very knowledgeable, very polite and not nice people. Enjoyed my shopping with them.

If your in need of a phone, if your wanting honest quality answers on your needs this is a very good Verizon location to go to! Today Victor M helped me in getting a new phone, prior to going in I couldn’t decide whether to get a iPhone 12 Pro or IPhone 12 Pro Max. I ended up getting a pro max due to it being the ideal size for me. The one thing I greatly appreciated was that he pulled up a rough quote of what my bill will be now due to my new phone, which let me make the right decision today! As well as he made sure to get all my content transferred over before I left to make sure that there was no risk of losing my information from the phone. Definitely will promote this location and Victor M to my friends as well as family!

The worst experience ever in my life… they tell you something.. then when it comes time to pay your bill it’s completely different from the actually the right bill

So I called the store around 530pm on New Year’s Eve and asked what time they close, the employee on the phone told me 7pm sir. I proceed to do what I needed to do around the house and got to the mall around 6:05pm and found the main entrance to be locked, went to the food court doors and was met with a security guard that told me the man was closed. I told her I had called to be sure Verizon would be open, she radios and asks if they are, she proceeded to tell me nope they are closed. I called Verizon and the same employee answered, explained what was going on, and he met me at the main entrance to let me in! I already knew what I was going to get so it went quickly. I got the new iPhone, some air pod Max’s, a case and all my info transferred all before they actually closed!Big shout out to Victor M! He was super helpful and professional and I personally feel he went above and beyond the call of duty to help a Verizon customer! 10/10 would recommend.

I went in to get a free SIM Card for a new phone because Verizon told me to do so. Turns out the VZ Corporate doesnt run this store, so VZC gave me bad information and the SIM Cards are not free. Sebastian was exceptional at handling this unfortunate situation. He was polite and professional, yet personal. I realized that Corporate gave me bad information and put their partner store at risk. This wasnt Sebastians fault. I was going to leave upset, but he went out of his way to help me find a solution that didnt cost so much. We even laughed about it. Way to go, Sebastian! I didnt like having to pay for something that was supposed to be free, but your demeanor was exceptional and you turned a bad situation into a WIN! VZ Corporate dropped the ball, but I left happy enough to write this review. Give Sebastian a raise or a commendation! He deserves it!

Bri, was excellent at her job. She was very knowledgeable on Verizon products.

The young men were great had patience 🙏🏾and Mo, explained things to me very nice places and people

Victor Martinez helped us purchase 2 new phones. He had great wealth of knowledge on the phones and explained the new packages we switched to on our 5 lines. Victor made the whole process seamless and made sure to offer us the best deal that fit our needs. The store is very clean and follows all necessary Covid guidelines. Thanks Victor!!

Kelly Perrin and Sebastian Orozco were outstandingly helpful. It was an awesome and amazing experience.5 star for Verizon

I just visited this location after showing up for an appointment I had at the Orland Park store and found they closed permanently and didnt contact any customers who had made reservations days in advance. I was very disappointed and was on hold with Verizon the whole car trip getting no help.I arrived at Chicago Ridge and after about a 3 minute wait was checked in with Nate. BIG DIFFERENCE!This guy was great. He walked me through a very complex issue with my Google accounts and went way past the extra mile. He went so far as using his personal email to check that all he did was correct.Saved my phone and my night.Thank you Nate!

Best customer service! So friendly! Victor Martinez helped us purchase 2 new phones, I appreciate it victor!!

I have had a wonderful experience dealing with Muntaha at Verizon Chicago Ridge Mall this s is my 2nd time dealing with him, he was so patient and understanding I highly recommend Verizon and especially Muntaha just make an appointment first to save the waiting time

This place is absolutely probably the best Verizon I found around, I went into Chicago Im down to Orland and I checked a few stores. This place does their job to the max, the crew actually acted like sales people and sold me a phone with a plan. With 30 minutes to close, I was serviced, viewed plans, considered options for phones and they made a sale. Two members that took care of us today was funny and polite and understanding despite how tough our situation was.

Amazing service...i finally got a new phone after 10 years

Peter Roto was the best representative I’ve ever worked with! Go see him for anything you need!

Megan was a great Help verry professional will be seing her soon ☆☆☆☆☆

My husband and I went into this Verizon store after being long time customers of AT&T (9+ years). Their customer service had been atrocious after we were told they did not babysit their customers by helping them set up their phones in the store. If we were interested in upgrading both our phones it would take a few weeks to get them delivered to out house. I had been a Verizon customer in the past, and only switched to get a cheaper price with AT&T.Walking into this location we were immediately greeted by Lucas. He offered a warm smile, handshake, pulled the chair out for me as we sat down at his desk. He answered all of our questions with a smile, and went above and beyond for us. He got our accounts set up on both of our new phones. Lucas helped us transfer all of our information, put on both of our screen protectors and cases, set up autopay to get a discount. While he was setting us us, one of his associates offered us water, only confirming how great their customer service is. My husband and I are thrilled to have switched over, and feel Lucas did an amazing job assisting us. He was sure to look into getting us a military discount also as my husband is an active duty Marine.

Lucas at the Chicago Ridge Verizon store was absolutely amazing. He went into every detail, super helpful and understanding. I have went to multiple other phone company’s and every single employee was either rude and never knew what they were talking about. Lucas is the total opposite. His customer service is outstanding along with being able to get out us out in a timely manner.

I will not be a returning customer. I needed a new case for my phone (after my car accident broke it) and Im glad to have a new one. The problem was they seemed more concerned on trying to sell us a tablet when my bill for my phones and electronics are already at 500 a month. Thanks for the 10% discount (sarcasm) and being a Verizon customer for 15 years. This is why I dont work with corporate anymore and have the individual owners to work with. Your customer service was awful!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Lucas was knowledgeable and did not beat around the bush with us like our normal experiences in the past have been. He cut right to the point, gave us a great deal, and we got more then what we anticipated! We also got a early Christmas gift tablet for my son because he made the numbers work out and make sense! Anybody that wants the best service and wants to get the most out of what they are paying go straight to him. Thank you again Lucas!

BE CAREFUL WITH THIS STORE, NOT A REAL VERIZON! CROOKS WORK HERE!!! Especially with a man named ANDREW MARTINEZ!! He tricked me to the fullest! He sold me the phone through financing and said that the phone will be unlocked after 30 days, but this turned out to be wrong, I have to wait 60 days.And the second thing he said that the monthly payment with all taxes will be 163$, but in fact they are now charging me 174$ per month.Than the third he said that I will have unlimited Internet, but now my Internet speed is so slow with such a big payment. And the last funny thing is that Andrew brazenly denies everything he said.It is clear that there is a sale agreement, but the seller’s words and the agreement must match! Otherwise, it will be considered fraud.

Jasmine has been extremely helpful with setting up my watch and phone...She was very patient with all our crazy questions.Very super sweet lady. Verizon is very lucky to have such a professional lady!!!Also shout out to Casey — they both did a great job!

Chris Phillips was very patient and helpfull. I recommend you see him for any of your Verizon needs

Jonathan and Samantha are very good at their job, they took their time with me. Explained everything in detail and were very informative about a device fitting my needs. Kept the peace in the family while communicating a new phone for me. Would come here again ! ~ Darlene

Greg was honest, had great communication and customer service was excellent! Took his time to go above and beyond, definitely will be back and requesting him again! Very helpful and a good understanding and knowledge of product and service he was selling. Definitely recommend him.

Verizon provided me with fantastic customer service today! Sales associate Mr. Cristian Figueroa was extremely helpful and excellent! He took care of all of my answers and concerns of my phone needs! It’s because of the excellent customer service that I received from Mr. Figueroa why I continue to be a valued customer at Verizon! Keep up the good work Verizon! Mr. Figueroa is awesome!

Its Verizon..no big deal

Patrick is the BEST! He was extremely knowledgeable of the products. He has great customer service skills. He greeted my husband and I right away and asked our names. He went above and beyond to solve my issues. I left that store feeling appreciated and valued. Furthermore, he remembered my name, Shashionia!

On Saturday night, the salesman Patrick, not only sold me a phone but taught me more about cellphones, explained how the phones work ( choices and types) than Ive ever known. Ive been a customer of this Verizon store for over 23 years so Im pleased to admit that this visit was an encyclopedic lesson. A salesman doesnt have to do this . Patrick walked me through the whole process of purchasing a phone enduring my questions. If so you need a phone than ask for Patrick . I would gladly go back and buy another phone from him.The store was spotless. There was no pressure to buy. They dont mind explaining stuff that comes natural to techies which Im not. Ask for Patrick as he really made an effort today and I walked out educated and happy.

Very helpful staff.

They seemed pleasant at first but after my elderly father had questions the nice guy act went out the window! We wanted a simple flip phone and he tried to talk my father into iPhone. He is 63....he calls his kids and his grandchildren! After purchasing the phone they tried to offer a gift certificate in exchange for a good review...again knowing my father is elderly and wouldnt even begin to know how to do this! If your service is that wonderful.. you wouldnt need to pay people for the reviews!

It is obvious Anthony really cares about his work because it reflects in his job performance! He helped me reset some of my passwords without hesitation, however I am sure you know his great contribution to the great customer service at this location! 10/10

My experience here was not very good let me explain I walked into what, I thought was a certified Verizon store and explained that my phone Samsung Galaxy 8+ kept overheating on me and was losing its charge, I replaced the cord and purchased another one with the same problem, I had left it charged up overnight and it was dead the next morning so I would have the phone charging in front of a fan or air conditioning in the vehicle.The representative noticed it was hot from the time I walked out of my vehicle through an air conditioning mall to the store.He explained that it was one of 2 things the battery or motherboard but after my complete testimony on the series of issues experienced with the phone he stated that it was my motherboard and that the phone had to be replaced, I explained to him that I had insurance on my phone, he asked me for my phone number and informed me that, I had to pay a $200 deductible and that the phone was going to be refurbished.Needless to say I explained that it was asinine to pay $200 for a refurbished cellphone in that this will be my 3rd phone because in 11 months of purchasing this phone, I had the same issue but they sent me a new phone; furthermore just last year my sim card was replaced and in Nov or Dec of 2018 my sim card was replaced, so based upon his misinformation, I purchased a Motorola phone reluctantly because I needed a phone he seemed genuinely sincere.This is where the manure comes into play!I was charged $1000 for the phone but had to pay $35 for set up and was not pleased by this so, I called Verizon customer service and spoke to Desiree in Arizona for about an hour and 12 minutes and learned that the information, I received was not true and she was not familiar with their policies or fees because I was not at a corporate Verizon store and she apologized for experiences asked me for their address and zipcode.Furthermore, she stated had I called them a corporate store of Verizon, I would not have been charged for a set up fee.Because it was after hours she made detailed notes of my experiences so that the next tech could assist me getting another phone.The following morning, spoke to a Verizon tech Lyzete in corporate in California she and Desiree were lifesavers because I was contemplating trying to find a competitor of Verizon to try, I was on the phone with her for over an hour.She informed me that my phone was under warranty and is definitely insured she made a series of notes in the system so that, I didnt have to rehash all of the above, she scheduled me for a 1pm appointment in Evergreen they replaced the sim card from my Samsung phone and reactivated it deactivating the Motorola.The Evergreen corporate store ordered me another phone and all corporate reps advised me to stick with corporate Verizon in transactions involving my cellphone.It is most unfortunate in these Pandemic times some people are using these circumstances to take advantage or induce customers to act in manners they may not have to act because of the very type of people who are using their own positions for an unfair advantage.

AMAZING!!!!! INCREDIBLY HELPFUL AND PATIENT. I FEEL BLESSED THAT HE WAS THE SALESMAN THAT WAS AVAILABLE TO SET OUR PHONES UP. HIRE MORE LIKE HIM!! HES THE BEST. 😊😊

I the most amazing experience at the Verizon wireless store. My family was helped with every problem we had. Everyone was so helpful and patient. Also the prices and discounts we received was pleasing to me. I saved so much money this time around. Thank you Verizon store in Chicago ridge mall in Illinois !

Samantha and Saul they were extremely helpful and knowledgeable. Loyal customers to these two from now on! They lowered my bill and set my husband and I up with the Verizon hum. I come to Verizon ALOT!!!! And now I won’t go anywhere else . 👍 Saul and Sam have been the most helpful with what questions I’ve come across about my bill and fixing it to what I need. Overall great greeting great experience!

We had the pleasure of getting our phones up graded twice at this store, both times the experience was outstanding. If you need a phone this is the store for you! Ask for Abe or Samantha! They were kind and courteous, extremely knowledgeable about the products, went out of their way to find us the best deal and explain anything we didn’t understand which as an older couple dealing with new technologies was so appreciated! Thanks again Abe and Samantha May all you’re dreams come true 🎼 George & Linda B.

Discriminate if you are black they dont help much like they help others .I went for undergradMy note 9. To get Note 20 ultra. They told. MeWait out. When someone. Out you come in i said ok couple customers out. I. Am still outside waiting. Its cold out. After 30 minutes I left.Please stop Discriminate. Help your customers equally. Without Discriminate. I will never come back to this store. My money i can anywhere I want.

Brian and Anthony were extremely patient and helpful with my phone. They were able to fix my problem efficiently and effectively. Amazing customer service!

I love coming to this location! Sebastian and John took their time to explain that I was able to upgrade and change my plan to unlimited! Ask for Sebastian or John!

Patrick assisted me with the purchase of a new iPad on 12/31. The process was simple and smooth. He explained all the details excellently. I was very pleased with the overall experience!

Justin @ Chicago Ridge Verizon was absolutely great!! Helped us out and was very friendly. Would recommend going to him!! Great job.

My experience was phenomenal. I came in a with a broken phone and needed a new one. Mark helped me every step of the way, he showed me multiple phones and thoroughly explained their capabilities and we found one that suited my needs. I now have the Galaxy Note 9 and I couldnt be happier with it. The process was quick and painless, I will definitely be returning to that location to work with Mark in the future.

Greg and the crew were excellent helped with all my issues and got me everything I needed. Defenitly recommend coming in and asking for Greg if you want the best of the best.

Casey was very knowledgeable and help me save plenty of money! He also has a great customer service personality. He goes above and beyond for his customers. Just an overall awesome guy!!

The staff was EXTREMELY helpful and courteous. They went way beyond the expected service.their time and personal involvement helped me very much. My wife and I will recommend this store to all our family and friends. Well done and thanks to everyone!

Abe is a very good sales man, he answered all of my questions. He is very patient especially considering I’m tech challenged. He is very knowledgeable about the products he sales and you can see he clearly has a passion for his job. I would recommend anyone wanting to get a new phone at Verizon in Chicago ridge to see Abe.

Verizon agent was very friendly as she assisted me with concerns of possible issue with phone. Advised me of possible offers to reduce monthly payment costsI have been going to location for 20 years and havent been disappointed yet

Walked in store needing to get a new phone, Rep Todd started working with me immediately. Walked me through everything without over selling. Just a comfortable upgrade. Even finished the process while I walked around the mall. Excellent service all around!

Casey was able to save me money on my plan after 16years of service. He was very friendly and helped me with everything I needed. The customer service here was fabulous. I recommend coming here for all your verizon service needs.

Great service by Justin, Saul, and Abe! They helped me with everything I needed. They made everything so easy and painless. Definitely recommend seeing them for great customer service.

Jose was excellent. He was extremely patience and very knowledgeable. He maximized all available discount.

Marcos did an excellent job taking care of me! Perfect service couldn’t have asked for anything better. Will definitely be recommending people thanks to him!

Terrible customer service, they will gladly sell you a new phone, but if something goes wrong with that new phone nobody wants to deal with you. Bought myself a pixel 3 about a month ago, turned out defective, came in well before their 14 day return period, and after a lot of calling and traveling to the store it turns out it was never ordered. Now that the return period is over, Im stuck with a defective device and my only other option is to go through their Tech Coach system which gets me a refurbished phone. When I payed for the phone I expect a new phone, not a phone that was returned for whatever reason and cleaned up to look like new. Even after going through the GM, I now have the choice of keeping this defective phone or buying myself a pixel 4. Do yourself a favor and deal with a different store, because Im sure this authorized dealer does not represent Verizons customer service reputation.

The Chicago ridge team was amazing to work with! Ryan took care of us the whole time and was absolutely the best! I got exactly what I wanted and needed with his help!! No matter the challenge we tossed at him, Ryan took care of it and made sure we were all set! He even set reminders for us to make sure we didn’t forget to do things at home! Go see Ryan to help you with what you need!!

Very knowledgeable and kind! Also very patient and answered all of our questions. Highly recommend Sebastian!

Cristian was very helpful and funny. He gave us the best deals and helped with anything we asked. Cristian should get a promotion. He’s the best. Momo is also the best. He should be the manager because his laugh is very inviting.

Patrick Barajas is one of the coldest, compassionate people Ive spoken to. He was very knowledgeable and I came back specifically to hear his advice. He is awesome.

Jimmy is the worst! This entire store is awful. They lied and got caught! Do yourself a favor. Head to a real Verizon! Casey was equally as awful. They all need to go back to school and learn how to handle themselves professionally

Outstanding customer service! Jonathan Garcia is amazing. Patient, understanding very helpful! A++++

Sebastian was very very professional very helpful and knowable! He made my day excellent and my he made my purchase go smooth!

This team is the cream of the crop when it comes to the definition of the word professional. Engaging, kind and respectful, I appreciated their willingness to work together. My go to guy is Abe. Constantly thinking of ways to save me $$ AND optimize my time. Hes a multi_tasker and has endless patience and a warm welcome at the end of the day. Go and see him before you make your next purchase. Verizon, this store should be recognized. Abe should get a raise. Best service Ive received in nearly 20 years Ive been with you. Customer value is everything.#Time4abonus

As always, service was fantastic! I have a business account with many devices and they do an excellent job at meeting all of our needs.

The only reason this store gets good reviews is because they send gift cards for good reviews. Honest review... they suck. Typical sales men... dirty store. Beware

Ashley was very nice and professional. She resolved my issue with my current phone and upgraded me to a better device to fit my current needs. I would recommend her to anyone!

This location is the best! Brian did everything he can to make sure my switch from Sprint to Verizon was smooth!

Service with Sebastian was amazing. He was extremely helpful and very patient. ❤️

Great store. I was able use my business discount to get a screen protector and Casey was able to apply it to the phone for me. Awesome experience!!

Came into the store because my phone stopped working. Omee found the phone that best fitted my needs and upgraded me to it. Great interaction and great team there!

Sebastian was awesome. Very helpful and saved me money. Went above and beyond

Rico assisted me explicitly and expertly. He is an awesome Verizon Wireless sales person. He took the time and patience to deal with the problem I had with my phone. I rate him more than five stars. Thank you, Rico.

Julie was an excellent very friendly representative. She made my transitions between new phones very smooth. I highly recommend her!

Thanks to Casey my phone is back on track with good LTE networkI highly recommend this store

Soldie and Patrick were fantastic with their service. They made sure I was taken care of every step of the way. Great job Guys and Gal!!!

Ask for Jay, he really knows how to take care of a customer. Walked in with a bad phone and tried to do the insurance claim but the insurance company was giving me a hard time and not giving me the proper fix I needed. Jay took care of the problem to the best of his abilities and I left a happy camper.

Casey must have thought that because I was women.. and from a foreign country.. I would be easy to upsell. It didnt work out for him and he continued a poor attitude through out our conversation! I left without purchasing the iPhone I was going to purchase for my son.

Christian did an amazing job. Fast service and great customer service skills. Highly recommended!

Brian did everything great on saving me money and getting me a new phone!! I recommend this location to everyone!

Omee and Casey were very helpful and very patient! Helped me get into my email after I thought it was impossible to get into. Great Gentleman didnt rush me at all.

Jesse Was a tremendous help not only solved our problem! He also set up our phone. We would defiantly come back to him in the future! Denise was a nice guy too.

Cindy was the best representative I’ve ever met! She helped us out with everything we did and even saved us money. The other reps were great too

Abe was a great representative he is very knowledgeable about the product. Any questions I had he answered them. Keep up the good work

I went into the store to add a line to my account and purchase a phone. Nate was extremely helpful and knowledgeable. He answered all of my questions and then some. With it being the Holiday shopping season, he was patient and attentive.

Andrew was awesome on explaining any information I asked on regards to my plan and any others questions asked. He definitely is an asset to Verizon.

Sebastian did a phenomenal job on getting me my new v40! This location is the best!

Just wanted to take the time to share my experience at the Chicago ridge location at Verizon . Dino was able to take the time to make my account so comfortable for me to afford the monthly payments . He was the sales person that took the time to help meHook up my devices . Explained every step of the way what was going to happen with my account . So glad I got Dino for my sales person . Getting ready to have my family switch over to Verizon and get new phonesSee you soon Dino.Great location and friendly

Ashley was very professional and helped me solve the problem of my current device! I would recommend her to anyone I know. Excellent customer service!

Ive had a great experience working with Lucas,he went above and beyond to transfer all my files to my new device, also he save on my data plan.

Hello. I would like to see that the VP of customer relations receives this. On Sunday, August 30, 2021 I discovered that my phone was not operating. As a managing broker of a major real estate co in the Chicagoland area, I cannot be without my phone for 3 minutes. I visited the Verizon retail store in Chicago Ridge, Il.60415. Mr. Anthony Hernandez is one of the very best customer care specialists I have ever met. I truly hope that this young man is appreciated, as well recognized for the exemplary service that he provides. Mr. Hernandez, in my opinion, qualifies for not only a raise, also a bonus, and a promotion. Thank you, Anthony!!Sincerely,Danette Foster

A very good job done by Greg and Sebastian,along with the rest of the Verizon staff.

Nate was wonderful. Excellent customer service and personality. He has great socks and tie too:-)

I really enjoyed Samantha and Jose customer service! We bought a new apple and z3 phones today! You guys were awesome.!

Jimmy the sales rep is a liar he says the phones will be free and end up not being free they charge you.... also says he will lower your bill drastically if you go with there “promo” phone they don’t... now promo phone doesn’t turn on after one month, so go talk to manager Casey basically just pawned me to owner of store who calls me a liar great business STAY AWAY

Rico was a big help transitioning from Tmobile to Verizon. He answered all of my questions and til this day is still a great help if I have any concerns. Great customer service. Will be back again when I need to open up more lines but will go to Rico ONLY. Highly recommended

DINO was extremely helpful with information about the new phone and warned of the danger of trying to use the old phone. He set up the new Samsung 8 phone with instructions of its use. We appreciate the attention of listening the owner who is autistic.