My husband and I have used Trapmasters for years however we have had to stop using them because they will not stand by their work or follow up.  The work that Trapmasters has completed for us in two properties over 10 years includes, filling a hole in a vertical grey water line, replacing toilets, replacing gaskets in our standing showers, installing new sinks, doing every bit of plumbing for a new basement bathroom, cutting in an ejector pit, fixing an ejector pit pump, digging and connecting a new grey water line from our home to the city line, closing a main grey water line permanently, snaking and dropping a camera through our plumbing lines out to the road and replumbing every grey water line to go from one side of our house to the other.  We are extremely unlucky when it comes to plumbing, but that was fine because we had great plumbers.  We knew almost every plumber on staff, and we enjoyed tipping them individually for their extra efforts on our property.We purchased a new (to us) home in Valpo October 2016 and found out after closing that the main grey water line away from the house had broken and settled delivering our water back into our basement.  This line went under our driveway.  To remedy the problem, we had all of the grey water rerouted from the south end of the house (at basement floor level) to the north (at chest height level) – a new grey water line was dug from the side of our home to the main line at the street.  The only bummer about this was that we knew when we decided to finish the basement an ejector pit would need to be installed (lifts water from basement floor into exiting line).  Fast forward to a year and a half later and we decided to finish our basement.  We hired Trapmasters to come out and install the ejector pit for the etched in bathroom and put in the later lines for the basement toilet and basement sink.  We needed all of their work to be complete before the drywall was installed.Fast forward 3-4months, basement is complete, and the ejector pit pump stops working.  Causing water to run out of the ejector pit in the unfinished portion of the basement into the newly finished portion.  Trapmasters comes out and informs me that the float was caught on congealed fat.  So, after installing the ejector pit the plumbers took the kitchen sink and dishwasher off of the grey water line and had it drop into the ejector pit, which they never needed to do as it had never been a problem on the regular grey water line out of the house, but additionally they failed to inform us as homeowners that this was done.  (To be transparent, I was not supremely careful with fat off meat up until this point.  I was draining the vast majority into the garbage but didn’t wipe pans clean of fat before washing them in our sink or dishwasher obviously that happens now.)  This is by far the most egregious offense, there are other issues, but we have lived around them, but this one is incredibly frustrating.  Mostly because we cannot fix it.  The owner of Trapmasters argues (aggressively) that he cant fix it because that line needs a drop (which this cannot be true because it left our home perfectly fine for nearly two years prior to the ejector pit being installed) and now that the basement is finished the plumbing is extremely difficult to get to likely requiring the drywall to be cut out to fix the line and “we will not fix your drywall”.Lastly the owner has been very challenging to communicate with.  We have called and talked to him directly and he is verbally aggressive – which means I am now too intimidated to have him in our home, but that doesn’t matter anyway because he has ghosted us every time with “I’ll have to get back to you”, “I’ll call you in an hour”, and “I’ll call to schedule something with you in the next couple days”.  He never calls back.  We will now have to hire two companies to fix this and a few other problems he left us with, a plumber and a drywaller.

Prices always right and the staff are very informative.Would recommend to anyone.

Trapmasters did an amazing job for a very reasonable price. I would reccomend them to anyone.

On recommendation from my parents, I hired Trapmasters to install a tank less water heater after our last one died. They were fast at coming by and giving us a quote as well as getting us scheduled. They were quick and to the point as well as the best quote. This was in comparison to another plumbing company who quoted us double the price for the same water heater and were less than truthful about several different aspects. It is refreshing to have a job done with no hassle. Job well done Trapmasters!

Had a few major gas leaks that needed fixed ASAP so I could move in.. They were there when they said they were going to be and the guy was very knowledgeable and explained what he was doing. Wore a mask and shoe protectors! Did exactly what he said he was going to do and was in and out in a couple hours. I would recommend this company and will put them at the top of my list of plumbing contacts!

I couldnt believe how quickly Trapmasters returned my call and was able to show up at my home. They were even earlier than they said. Thank goodness. Todd was great. He had us up and running in no time. Will definitely recommend!

Had them so a simple job (snake main sewage line). The employees were respectable, knowledgeable, and friendly. Will use again for plumbing needs.

Fantastic experience with this company. Had a serious drainage problem on Sunday, but was manageable with minimizing water use. Called them and left a message. Had the option to call a second number they provided if I was experiencing a plumbing emergency, but I did not consider mine an emergency. My backup was limited to my laundry room floor drain which is in my basement and has a smooth cement floor. They called me first thing the next morning and had two great guys out here in a few hours. Great guys, great work and reasonable price. I’ll definitely be recommending to everyone and calling for all my future plumbing needs.

Immediately responded to a plumbing emergency at my residence in about 20 minutes. Issue was quickly and professionally repaired. Everywhere else I called wanted to schedule an appointment 3 to 7 days later. Next time Im calling here first.

We cannot say enough good things about Trapmasters! They have serviced both our home and business, and the quality of work has always been top notch! And we have had some strange requests, thats for sure, but they always do what needs to be done, have a very quick response and are fair on prices. I use them and recommend them highly!

Great experience. They came out same day to fix my water heater. Very reasonable on price. I would definitely use them again.

Professional, prompt service. I had a difficult septic field to put in. After a year of chasing after various contractors,I hired Trap Masters.They were done a few weeks later. Today I have a complete project. So rare to find a company that simply shows up to work.

Completed job on time and at quoted cost. Installer was on time, polite and cleaned up everything after he was done. Having them back to do another job. They were great.

Second time Ive used TrapMasters Plumbing, both in emergency situations. They fix the problem every time, very friendly, quick to respond, reasonably priced. Kenny has come to my house both times, great guy and excellent plumber.

I have used this company before and called them again because they were prompt, reasonable and the men who came were so nice.This time I had a leak in a pipe in the crawl space.There is not much space to work. The man who came was very nice. No complaints. He went right to work and finished promptly.Call this company for your plumbing needs.

Pipe to my well pump busted and flooded basement, and two guys came on short notice near quitting time and did a fast repair. Extremely well-priced as well. Will be my go-to from here on out.

Awesome company!!!!! Recommended by Ace hardware in town. Came same day and fix my problem. Had to give the guys chocolate chip cookies I just baked to show my appreciation thank you so much. Would recommend highly

Best prices and best work done by far!!Highly recommend!!

Weve been using Trapmasters Plumbing as one of our vendors for years; they are top notch with quick and precise service. Definitely recommend! No one better in the area.

Great service.

Edit: Worked with the company a 2nd time and equally impressed this time as well!!!Kenny was AWESOME!!! We have old, clay pipes that have cracked and let the roots in over the years, which leads to a back-up of water here and there over the years. After dealing with several plumbers over the last few years, I will ONLY call Trapmasters and request Kenny from now on. He was professional, knowledgeable, quick, and gave amazing preventative maintenance tips along with explaining the pieces and parts of my homes unique (and annoying) pipe system that have left previous plumbers befuddled.E

Prompt and courteous. Ease of scheduling, next day repair at the best prices Ive found. Had part on the truck and didnt charge extra. I have called them over the years for routine mainline clogs and extensive septic system repairs. Other companies tried to sell us a whole new system. Ive recommend them to everyone. Great value!

Called Trapmasters Plumbing for septic leak in crawlspace. Owner Brian, I believe came out to inspect. I explained I had outlet side of septic repaired aprox. 6-7 yrs. ago, (in middle of winter) for $2500. Now the inlet side was leaking ( in crawlspace, through foundation block, under slab- ( addition breez-way), onto house. Septic is 50 yrs.old. Brian asked if I ever thought about getting new septic, I said Yes, have considered. He then said he would hate to take $2500 from me, to repair leak. Recommended new septic, said leach field was leaking and bad. First step he said was to get a soil test, at a cost of $400, to determine what type of septic system I needed. I explained that if I needed an expensive mound system, that I would not do. Brian Knew a Soil Technician who would perform test. Had done and sure enough results led to a mound system. Have not heard from Trapmasters since. Now I live in unincorporated area, with clay soil.To my recollection nobody has a mound system on my street. Have had two neighbors put in new systems-no mounds. I’m not sure if we fall under a grandfather clause; or if city would ever run pipes down my street. Now I believe when house was built 50 yrs. ago, a permit was needed. Soil Technician explained the soil could be different on other side of street?, hard to believe, but appeared professional. Got copy of test which is good indefinitely, unless soil is disturbed. Brian also had Inspector come out, and he too recommended a mound system. To summarize, I had a professional plumber fixed inlet side of septic, for under $600. Owner of Trapmasters never even went in crawlspace to inspect leak. Wanted the good for himself, when all I needed at time was to fix leak in crawlspace and stop sewage water puddling in crawlspace. $400 for a soil test, and no follow-up done, seems obvious to me. Live and Learn Walter C.

Two plumbers, $30 in materials, one simple leak fixed but for the other, a leaky faucet, they couldnt get parts for and its still leaking. Bill: $555. Disappointing and pricey.Updates: 1) I appreciate that the owner reached out with an apology for being overcharged and a check for the overarge. 2) I contacted Moen, the faucet manufacturer, got the part and replaced it.

I would recommend trap masters to everyone! Not only did this company do awesome and professional work, but the staff is also extremely friendly and polite! Talk about a top notch company!

On the day of my moms funeral, they were on top of it when I came home and my water heater was leaking. The old one was under warranty and i couldnt find the paperwork (they didnt install the first one). Brian took the time to reach the vendor and get me a brand new one for free instead of trying to make more money by selling me one. I still was charged labor of course, but he saved me a thousand dollars. Thank you Brian. Your staff was great too!

I had sewer problems for a year. It was backing up in my house. I cried every night. I was ready to move. I called everyone, everyone came out no one could fix my problem. A guy from trapmaster came out and fixed my problem. My sewer hasnt backed up in my house for 5 months. Thank you guys.

I have been working with Brian for years. He is an excellent plumber and his prices are reasonable. I highly recommend him!!

Always responds quickly, good price.

Simple leak at water heater connection. They arrived within 20 minutes and fixed the not-so-simple problem. Excellent service.

Great experience! The guys were courteous, quick and thorough and did a great job. Highly recommend.

I needed my old drain tile replaced. I called trapmasters and got an estimate the next day. They finished the job just in time for my daughters birthday. The plumbers were very nice and did a great job.

Called them to fix a gas line leak. originally told them that the elbow was faulty as per nipsco. Came out, took apart elbow, and just retaped and doped it using same parts. also supposedly pressure tested line at 30psi and it held. nipsco came out and found the line was still leaking. paid $300 for a service that was not rendered.

We were renovating a hotel and had another plumber handling the majority of the work and they became very unreliable and Trapmasters jumped on to knock out some critical work on a short time frame and even had to deal with work hours issues that popped up last minute by the hotel. Id highly recommend this company over the other 2 companies we used in Chesterton.

Exterior drain was backed up. Trapmasters was on the job in about 90 minutes. Fast, friendly service! Highly recommended!!!

Professional, kind, & efficient!

Nice job. Fast and professional.

Septic replacement-- they explained every step of the process....soil testing, govt regulations, field installation, inspections, everything. Guys were very friendly and professional. Not always the easiest guys to get a hold of but I chalk that up to them being busy/in demand, anytime I sent Brian an email I got a reply by the next morning. Going to try and get an estimate from them to do my kitchen next.

Great service!! Everything was wonderful definitely recommend them :)

Still waiting for him to come back, our yard has areas with holes that will swallow a mower, clumps elsewhere. We cleaned up the personal trash you left from your lunches.

Professional courteous service!

They never came