Went in for information on upgrade options and process. The Rep helping me very knowledgeable, upfront and didnt pressure me into walking out with something. He even took the time to assist me going through my bill and see what I was paying versus how much I would be paying and even calculated whats payments and the month I would be eligible for the upgrade I wanted. I didnt leave with anything but he answered every question I had and didnt think of. Even more, I asked for his card, his reply was, I am always here, and if I am not, someone from my team can help you. He wasnt trying to take any credit for any sales. I dont live close, but Id come back because of him.

Good customer service is rather rare these days. I was delighted to walk into this Spectrum store & be treated with kindness, respect & great customer service! Thank you Daniel. Im looking forward to doing business with you.

They had the accessory that I wanted but would not sell it because of some store-wide system changes they are making with an undetermined completion date. The staff is also really rude.

Very good service and they always help. Awesome customer service

I am switching to Spectrum and the person who helped me (Daniel) was very helpful

Everyone is always so courteous when I come In here. However I wish they were a little bit more knowledgeable when it comes to orders being shipped and how payments get processed this way. There was a huge misunderstanding and my new phone that was being shipped arrived a week later than told.

So Im trying to watch a show on demand but it keeps breaking up. Half of the time the sound isnt there and the picture keeps messing up (if you turn on the closed captioning you can at least read what they are saying) they have sent technicians out several times then they said it was the internet provider...Guess what? They are my internet provider! I finally got someone that knew what they were talking about on the phone, they said that they were in competition with direct tv to see who can do the best at screwing up cable and the only way I would be able to get money back for their third world service is to bet on them. If you go online and subscribe to the channels that have the shows you like it will be alot cheaper. So they have managed to completely destroy internet and cable now they are going for cell phone service. Way to go guys! You are so ambitious, thanks again for all of your failures.

Horrible customer service. Absolutely horrible. Walked in there to pick up my order, someone was already being helped and they asked what I needed I told them and they told me to wait. So I waited while the 13 year old girl was looking for a phone and they ended up not even getting it cuz of the color. Then the lady laughed and was like my bad I’m sorry you can come up now and finally checked me out. The lady and the dude were both rude

Spectrum has come along way, I always did good service here and on the phone.

This store is hyper paranoid about the virus. They bark orders at you from the door on where to stand and split up families trying to enter. Yuck.

I made a reservation online for Wed morning. Upon arrival there was no person/place to check-in for RSVP, however, I was in & out within 5 mins, even with 3 ppl in line in front of me. I exchanged my modem and the rep who helped me was professional and friendly.

We moved from Weldon Spring to Washington. I called 10 days before the move and was told to bring all of our equipment, hook it up at the new house and it would be a simple phone call to activate as the previous homeowners also had Spectrum.So, day of the move, I do all that. Then Im told it cant be done over the phone and I need all new equipment as my old account has to be closed and a new one open. She asks me if I want my equipment mailed to me or if I want to pick it up at a store. I ask her if there is a store in Washington and she tells me yes, and gives me the address but I did not write it down.The next morning, I try googling the location. Nothing pulls up for Washington. So I call Spectrum. They do not have a Washington store. So we drive all the way over to Chesterfield valley. I turn in our old equipment and get the new. We go home, I install it, and call the number to activate it. Guess what? It cant be activated because we were given the wrong modem. We should have received a modem for the ultra fast speed. The TV should still work but its not either. So a tech is scheduled to come out the next day (now 2 days after moving) to bring the correct modem.So here we are. Tech didnt even have the right modem on his truck but got one off the truck of another tech working Two doors down. In addition, we were given the wrong TV box (DVR vs HD something or another.) He says they are in short supply. Gee, I had one until I was told to turn it in! Jon, our tech, has been great - hes driving into town to get the correct box but overall, this whole experience has been a nightmare!

Fast service but the system couldnt give me a paper receipt so the gave me a handwritten one?

Went last night had service changed over from Sprint, purchased 2 new phones, kept another one. Austin was AWESOME, got everything taken care of for us, didnt try to upset us. Thank you

James was extremely helpful in getting us into new I phones. Very happy with all the help he gave me.

Really friendly knowledge people and very helpful

Went in to get help with a problem I thought would be a little complicated for the phone. Well...when I left my opinion was that with 22% unemployment, this was the best they could get to man a desk?Pitiful

Extremely rude to this customer. After going to the Town and Country site, was directed to Chesterfield. James was attempting to help me when the girl associate next to him said if you would have read the sign you would have known that wasnt a store. Seriously? After that things only went downhill. A totally frustrating experience, would not recommend this store.

Depending on what you are trying to accomplish with Spectrum, sometimes may be much better to go in the store rather than call the phone system. They can explain existing plans better, as well as grandfathered situations and older bundles.

Do not switch to spectrum mobile. The guy helping me who was training another mobile store person did not know anything about how it works. They wanted to leave me without a phone for days because he didnt know to set up a rebate at the time of purchase.

First of all they made a mistake when I returned my equipment. I have been billed for two months that I never ever used. Trying to resolve this has been a very arduous task. If they didnt have a monopoly this company would be out of business.

SAVE YOUR MONEY AND INVEST IN A BETTER SERVICE

They did finally take my equipment but not before they sent me to fed ex. No good service!

Went in to sign up for the mobile service. There was a glitch in their system outside of the associates (Austin) control, however, he went above and beyond to fix it. I had to return the next day after it was fixed, and we were able to get it done quickly without any further issues.

Very rude customer representative. Will not go out of their way to help you.

When we went in several months ago, they set us up quickly and efficiently, and saved us over $100/mo versus our previous carrier. Thats enough to be happy with.When I recently decided to downgrade to a dumbphone, I was disappointed to know they dont service them. However, the associate (Austin again!) suggested I could port my number to a pay-as-you-go carrier. He set me up with all the information I needed to do so, and along the way demonstrated a deep knowledge of the technology and business. Kudos!

I wish I didnt have to feel this way, I was super excited about switching and now Im stuck with a carrier I wanted to drop. Thats how disappointed I am, Im willing to get the Pixel elsewhere that has it in stock, then to wait. I like the idea of $45 ulimited per line and all I was looking for was the Pixel 3a. Youd think with such a small selection and only ONE option for Pixel phones, theyd keep it in stock in the store despite its age. Right? Right. Nope -- Id have to wait until next week to get it and to do anything with it and while that doesnt seem like a long time, I feel its poor customer service to at least not carry the ONE phone you do for Google.I suggest that if you want to run in the mobile business, especially since youre partnered with Verizon and have a great potential --- then you act like it.Have dedicated staff for mobile sales, keep stock of phones that people are sure to want in your limited selection, dont keep people waiting more than thirty minutes to be denied or at least be transparent about the fact of the phones in your stock and not in your stock.It would have saved me time and Id be less irritable, if stock was transparent, when I walked in the door or at least the online only option was plastered on it. Theres no use in wasting the employees time or my own and thats what happened.Also, Im not sure if this is something thats allowed -- but if it takes 30+ minutes to activate a phone... you can take on another customer instead of staring off into space and making all customers uncomfortable by saying: they just need to confirm over and over at like 5 minute intervals. Just... take another customer and pause that transaction when it goes through if it takes a considerable amount of time. Again, dunno if its possible and maybe Im suggesting water be turned into wine, but just food for thought.

Spectrum internet has never let me down. There is only two of us in the household, so I cant speak for home internet usage where you have 5 kids streaming YouTube at the same time! But weve been able to stream TV services, while using the wifi on our phones, with no problems. I love that they dont have a contract, like our previous ISP. I had to pay an early cancellation fee when I moved to a different apartment, and could no longer use that ISPs service there. Spectrum makes starting and stopping their service easy. And its pretty affordable.

Great place for phone service. Friendly salesman. Breland helped me out a lot.

Do NOT trust the salesman. Do Not get Apple TV from Charter Spectrum. I was told by the salesman that if I did not like Apple TV I could return it and switch to a box. If you open the box it’s yours. If you want to try Apple TV buy it from the Apple store. You have 14 days to return it even if it’s open. Charter refuses to take it back. I think they are even cheaper at the Apple store. The DEFINITELY have better customer service.

Unbelievable experience and one of a kind. Right from check in to handling customer request is top notch and next gen experience. I went to Port the number with BYOD, all done literally in 14 mins. This place does gets lot of crowd, I would also caution the wait time if it happens, there is room for improvement during peak times.

I was there just drop off my old modem and that took forever. If you’re gonna come here make sure to have a clear schedule because they love to take their time.

Went in to exchange old cable box for new one. Told staff that my wallet had been left out of town and offered to provide other forms of ID or confirm all information on the account. Store manager said that only state ID or passport acceptable because of FCC regulation. I told her that there is no FCC regulation that would apply to showing my ID to exchange cable equip. She was nonetheless unwilling to consider any other accommodation. Therefore returned with my passport. Given replacement cable box. Got home to find that they did not include the remote control. Third time to this God-forsaken store to get remote. No apology. Spectrum lived up to its reputation for terrible customer service and rude employees.

If I could rate my experience 0 stars I would. Today I spent an hour and a half here and got NO HELP. I went in to upgrade my phone, drove 45 minutes for nothing. I needed to pay $25 and then I would trade in my phone to get a new one so she said she could help me after I called and made a payment. I sat on hold for 30-40 minutes and they just said “I had no idea they would be this busy.” Mind you I also have a one and a half year old with me, I felt as if it was rude to make me wait in store on hold before anyone would help us. Apparently you can only make a payment over the phone and not in store. So needless to say, their customer service was terrible and not one time did an employee try to call for us in efforts to assist us. If you’re thinking about trying them I wouldn’t waste your time. Hoping they get better staff to help future customers.

Moving into a new condo, Melissa was incredibly helpful to ensure I got service at the new address. It was a challenge, but she really stayed with the task to make sure I was satisfied. Excellent customer service.She then made sure my bill was correct. Thanks!

I waited for over an hour to pick up a modem. There were only 2 people on duty, and most of their time was spent with mobile customers who were trying to sync their new phones. They could have been helping other customers while this happened. It was a ridiculous waste of everyones time. Thank goodness I was able to do a little bit of my initiation of service over the phone WHILE I was sitting there waiting.

I went there..it wasnt crowded at all.. took me less than 5 minutes to set-up an account and get the cables box and walk out.. staff were nice and the place we well organized

Terrific experience with Austin. He took the time to work with me regarding two accounts so meet our needs. Very impressed with the service!

Poor customer care, went to return the modem though 5 customer care staffs were there and took an hour for handling 10 customers.. I just used 5 days of service but they charged me a month billing of $64.99

I was dreading our trip to the store but was pleasantly surprised. Melissa was very knowledgeable and so kind and helpful. She went above and beyond answering all of our questions and explaining the many possible choices we had.

The service in the store is terrible! I waited for over an hour just to return equipment. Last time I returned equipment they did not take off my bill. I had to follow up on it several times.They need to separate their phone store and their cable store. This ridiculous

Terrible service on cell phones I bought 2 I phones I explained to the rep that I needed them to work with my apps he assured me to just log into my gmail and they would work big fat lie they just want you to leave the store with them and if you try to return them they will find a reason not to give you a refund they are liers and theirs now Im stuck with an phone I have to pay for but cant use

Great service when you get up to get serviced. Wait line too long.

I had wonderful experience of setting up my internet service in my house at this store. Not only did Shanna Hawkins provide professional services to me, but also she walked extra steps, making the business deal productively and pleasantly. We need more Shanna Hawkins.

At store they should have dedicated staff for accepting device returns as it won’t take much time, instead they have a common queue and wait makes too long as some ppl are there to avail new mobile/internet connections which will take more time..Spectrum should consider my suggestion to have a separate line for device returns

This place has no sense of urgency. I have attempted to return my device several time and each time I’ve gone into the store there are several people waiting and only two workers working, seemingly moving at their own slow pace.

The service in this store could not have been better. Feeling aggravated after driving so far from the old location I was greeted by Austin who could not have been more helpful, kind and thoughtful in dealing with my original reason for being there and then assisting me in finding a great deal for new service for a family member. Congratulations and thank you Austin!

The entry limits at the location is ridiculous. If you have to do things at the store, let people in!

The call to cancel some no longer needed services was easy, customer support was awesome. Waited barely 2 minutes to return equipment I no longer needed. Internet speeds are what they advertise, if not higher.

Spoke to Jason today. He was very professional and efficient in problem solving for switching out modems for higher internet speed. Jason answered my questions concerning this process. Due to his knowledge and friendly demeanor, I left feeling positive about Spectrum.

They told me I could come in once somebody left. I waited my turn only to be kicked out because only one person is allowed in per account

I want to thank Melissa for her help yesterday. She was knowledgeable, polite and took her time to help me fiind the best product to meet my needs. Thanks Melissa, I really appreciate your help.

Went to get some service done. Very helpful people. Very friendly places real clean. Its located way out in Chesterfield.

The store opens at 10am on weekdays. I’m standing in a line outside the store writing this review. It’s 10:19, the doors are locked and it appears no one is there... 😞 Poor customer service!!!

Very friendly and clean

I happen to be in the area, and decided to go in and my bill early, but I didnt have it. So I went in and asked, and the customer representative directed me to the machine much like a atm where you pay by credit card or debit or cash. With the you must have the exact amount, because the machine doesnt give back change. As long as as you have a current account with them, I like this, my charter location is no longer available. I think they should put couple of machines like this in grocery stores and in department stores. The down side to my story this location is too far, and I was in the neighborhood. I recently went back and again used the machine again after forgetting my bill and I had guestions about my service. Thank you.

Do not use Spectrum. I canceled my service 4 days into a billing cycle and they are now trying to get me to pay the full bill for a service they are no longer providing!! You can get Hulu with local and other channels for only $45/month which is 1/2 the price of Spectrum and that’s with DVR service. You can add on other channels for very little extra, all cheaper than Spectrum. If you use Spectrum you will regret it.

Always tacks on anything they can extra..I moved and had my service switched. Of course they charge you to come out and set it up and then they prorated my 5 days of the last month..even though my last payment was made in full. So yeah didnt feel like arguing. Theres always something with this terrible company. If it was easy to switch and fast I would.

Waited 45 minutes to return a cable box. Traded remotes with a guy that had a broken remote so he could go. They needed my ID to RETURN equipment. Not what I expect from Charter / Spectrum. Pretty typical for Turner.

Customer service was good, twenty minute wait time for me. Picking up a new modem was easy enough.

I had a sales person come to my house feeding me a bunch of lies that unfortunately I fell for and now Im stuck with this bill and anytime I call they have no clue what Im talking about and have never heard of this promotion this guy told me was going on. Im pissed! And its not just me he came in my sub division lieing to my neighbors as well! I never even agreed to setting anything in stone and yet this guy went ahead and set me up for installation anyways so one random day I have this tech show up at my house because they had an order to do an installation. This will not be the last of it and I will make sure this guy is held accountable for his actions!

Quick response and service changing out my modem

Id give 0 stars if an option.. for a communication company charter spectrum is possibly the poorest communicators on the planet.. 3rd visit.. still waiting to be proven different.

The guy was very knowledgeable about his job.

Very knowledgable, friendly and eager to help.

Three tellers. The room was full but my wait was quite short. The man took the equipment, gave me a receipt and I bid him farewell. All as it should be.

Cost continues to go up as service continues to go down.

Helpful, Quick, and informative. Its one of the better spectrum service stores; not much else to say.

We have the bundle of TV, phone, and internet; horrible pricing for the basic channels. The Internet connection is slow or doesnt want to work. Last year we had our modem changed at least 2x because it couldnt keep up with cellphones and computers being connected. They blamed our unfinished basement for the signal strength yet beforehand we didnt have a problem. I think it has to do with their lack of decent equipment on hand. The people show up and state they have a newer box than ours yet not their newest box out; we get told it will be better to not only have problem but to have to call them out a few days later.

So far so good at no crowds in the office like one I had in Ohio friendly staffs

Ignored young customers walking in. Didn’t greet us but welcomed others that came in after us with a smile. Lady was rude and dismissive until she realized we wanted to sign up for charter.

The prices keep going up and the service keeps going down. They make it as difficult as possible to be a long-term customer even when returning equipment.

Theyve come a long way since the days when they looked and acted like the DMV. Very friendly... very upscale... fast and quick to solve the problem.

Saved a bunch switching to spectrum mobile from AT&T and service was hassle free!

Austin was super friendly and very transparent about the services they offered. However, the call center is shady and out for your money

The most annoying internet provider, which has the fastest internet? Thats a bad combination. If this doesnt tl;dr you, do please continue reading.Today I attempted to pay my bill. At the same time, charter (I say charter because spectrum to me is a @nero song, not a douchey cable company. Theyre not cool enough to be spectrum) decides to call me via robot to harass me about my bill...for the third time that day...did I mention that I was making a phone call at the time to pay exactly that bill?Im fully expecting them to call me tomorrow and remind me that I paid my bill yesterday. I also expect they will remind me they have an autopay system which will drain my bank account every month on time, whether I have enough money or not. They dont mention that part though. If any of that is something you arent down for, dont buy charters services. Maybe move to a state where they arent the monopoly on cable?

Shanna is awesome. Bundle your stuff up. Its worth it.

The personal service was great but the cable,wifi and phone service is too expensive . This is what happens when there is no competition.

Jason is one of the best employees you have. Thank!

2 workers only, and lines out the door and down three blocks and welcome to charter. Took over an hour to swap a box out. What a waste of time.

Painless transaction with detached and disinterested sales person. Nothin good or bad about the experience.

Ive been sitting here for a half hour or so waiting for help. Worse than the DMV.

Had a recent issue with my service and questions about billing and service. It was early evening and decided to stop in. Waited just a few minutes for either of the two agents assisting other customers to wrap up. Explained the situation and agent took a look at account and other (maybe service outage?) notes and applied a small credit. Explained the billing questions to my satisfaction and acceptance. As for the service question, the agent saw that my service and account had not been auto-upgraded (internet; 100Mbps -> 200 Mbps) as I had expected due to a configuration irregularity on my account, and proceeded to correct the matter. Then based on a few more moments of conversation about our account he offered to move my service bundle to a newer Spectrum bundle and reduced monthly billing by more than $50 which is still appreciated.

Just too long of a wait. When your finishing up process takes 45 minutes, you know you have a customer service problem.

Friendly, quick service while returning equipment. No hassles.

Nice helpful people work here to help you with cable problems.

I hate that I had started my cell phone service through Spectrum. The hardest thing to do is pay my bill. They use Verizon towers so Im going just pay for this phone and switch to Verizon.

Great service, very friendly staff, the best and fastest internet around period..

Nice store, good customer service, friendly people

Super helpful staff!

Just needed to drop off my cable box and had to wait about 30 minutes while representatives were taking care of sales customers. They suggested I go to UPS for free drop off but I needed a receipt....

Quick and easy with the best internet around

Drove to Overland Plaza location and store was closed according to Spectrum customer service and online info it suppose to be open along with Chesterfield location, only to find out All the stores are closed on Labor Day! Wow what a way to waste gas! Do to misleading information from a company that does not know there hours of operation.

Not as helpful as I was hoping for. Not really at all actually

I had to come here because my over priced internet connection regularly fails. For example, we had to reset the modem and router 9 times in about 3 days with increasing regularity. After multiple calls to customer service throughout those 3 days, I finally found someone who actually tried to help. He specifically told me that I would need to go to this store for a new Ethernet cable and that he would put a note on my account for them to give me 3 or 4 cables because of the issue Ive been experiencing. I arrived at the store today and tried to explain the situation to James who continued to repeat that they can only give out one cable per account holder even interrupting me while I was trying to explain that there should be a note on my account that he could give me more. I asked him multiple times if he had even checked my account. He ignored the question a few times before finally saying No and proceeding to repeat the one cable rule. I then realized I had wasted enough of my time (including the wait prior to talking to James), so I thanked him for the one cable and left. I would love to dump this company, but unfortunately they are the only ISP in my area.

My family and I were using AT&T internet in our home when we decided to save money and go for a better internet provider. We decided to go with Spectrum internet since the reviews have been so good with the 100mbps internet. We got it connected and everything worked great in our home, since we stream all of our TV service, and our kids need the internet for school, it is imperative that we have a great internet as well as Wi-Fi connection in our home. Several weeks after we got it connected the Wi-Fi signal strength seemed to weaken in our master bedroom and in the basement. I reached out to Melissa at the Spectrum store in Chesterfield, letting her know our dilemma she was quick to offer a solution to our weak signal. It was a quick and simple fix, just change out the router. I’m grateful for Melissa’s quick response in isolating the problem, now my family is happy with the overall connection in the home. I am happy that you have such a great employee with a magnetic personality and awesome customer service!!

After waiting over an hour to even see a staff member, they were unable to help at all. They couldn’t make any changes to my account. I was instructed to call customer service (spent 50 minutes on hold yesterday). Cancelling our service and changing to AT&T.

Closed due to COVID

Have had Spectrum cable and internet for 16 years, sadly had to change temporarily but will be back in the future

Poor Service. Made you feel like a Number