I brought two vehicles from CMA’s Hyundai in Chester, VA. My salesman is Ryan Scott, how can I put this young man into words. Ryan made me feel comfortable regardless how negative I thought he was like I got you, you good. He did have me not once but twice.. Thanks Ryan for helping me!

It was easy to make an appointment for service. The waiting area was clean. The employees and most the customers were masked. I will definitely return when my next service is needed.

Alex Narbut met us for a test drive. He was very patient, knowledgeable and obviously loves his job. Ask for him when you buy your next Hyundai. We put money down the same day we test drove a Palisade here.Call Alex and love your ride!

I got my 2020 Hyundai Elantra SEL last September 2 and it was the beautiful Olivia that guided me throughout the process. She is one accommodating, effervescent person with jovial personality, that I never realized I was in the store for five (5) hours already. I enjoyed talking to her about the cars that they sell and most of all, about life. I commend her for her patience with me after test driving several units until I found the best one for me. She was able to walk me through the whole process of getting my first car and was the first person to jump for joy when I got approved for financing, and not to mention she provided me with some refreshments while waiting for the car to be released! I swear, we need more people like her not only in CMA Colonial Hyundai, but in this world in general. She has always given time to touch base with me, checking in on me about how Im enjoying my car. This, I must say, is pure dedication! Thank you so much, CMA Colonial Hyundai for being the provider of my first-ever car here in the US. And to Olivia you are just so kind and beautiful, you did an amazing job! Above anything else, you are not just an agent that sells cars, you touched someones life, a foreigner, a dreamer like me. I have so much respect for you and your company! :))

CMAs Colonial Hyundai was absolutely amazing to work with. As opposed to the issues I had at dealerships in Maryland, the staff at CMAs was friendly, kind, and accommodating. I was treated respectfully and there was absolutely no pressure or anxiety in the process. If you are looking for a vehicle, definitely consider CMA Colonial Hyundai!!

When I made the appointment to have my engine checked for the bad piston rings, I told the representative that the engine seemed to be burning a small amount of oil, which resulted in the fact that there was a considerable amount of soot on the tail pipe, as well as there seemed to be a growling sound coming from the engine when at highway speed.When I was told that there was nothing wrong with the engine, I asked about the oil consumption, the soot around the tail pipe, and the growling noise, and was told that the service department only listened for the possibility of the defective rings, and did not check anything else.This supposed check is nothing more than BS way to get out of doing a comprehensive check of the engine.

You know the itch you get to have a new vehicle even when your current car is meeting your expectations? That was me. My vehicle was four years old, had less than 41,00 miles on it and ran good. But I am growing older and figure I may have one more new car while I can drive, mostly in a competent and bright manner. So I started reading up and shopping on line for new autos. The more I read, the more I saw, the more I decided to check out the new Hyundai Santa Fe Calligraphy SUV. It had all the latest gadgets from lane departure all view surrounding me, great visibility from the drivers seat, a large back seat. Anyway you get it. Speaking with several friends, very knowledgeable about Hyundai, I was pointed in several directions. I ended up at Colonial where I met the Internet Manager, Jessica Compton who asked her sales person, Milton Robinson, to assist me. I state here and now that between the two of them, along with the General Manager, who named a terrific price for my trade in, I am now the owner of a wonderful new car. I wont go into minutiae of detail, but you need to know that after my wife left the drivers door latched but loose, I got a notice on my phone that a door was ajar. Now that is the first time my car has emailed me! Colonial Hyundai, what a great company, Hyundai, what a car!

I love CMA Hyundai! They have great customer service. Ive never had a better vehicle and I love all the free services that come with a new car.

Got an awesome deal for a 2022 Hyundai Elantra! I absolutely love it and Sam Keophila helped me through the whole process! Super clean, friendly, and professional!! Great experience 10/10!

I totaled my 2019 Honda Civic. I was not looking forward to buying another car. I went to the dealership and everyone was very friendly. Alex went above and beyond to make sure this was as painless as possible.

Sent my car there as it cut off 3 times and all they could say was they could not duplicate it nor could they pull up a code. A week later I had to call a tow truck. This is not the first time I had a bad experience with them.

Had an amazing experience at a car dealership... Words I thought I would never say. From the time that Andre greeted us at the door he was pleasant, funny, knowledgeable and most appreciated honest! I love my new to me Santa Fe. Thank you Andre for your patience with me!

Olivia met us out in the parking lot and was very informative about their new car inventory. She quickly got us into the two vehicles that we wished to test drive. She also checked her inventory for vehicles that will be coming in and also other dealerships in the area that may have the vehicle that were looking for. Inventory is a severe problem right now for most dealerships she was very willing and anxious to help us with zero pressure.

James and the CMA Colonial Hyundai team went above and beyond for us. They went out of their way to get us exactly what we wanted. It was truly a pleasant experience. Everyone was nice and personable. Check them out! You will not be disappointed.

From the time I made 1st contact to the time I was rolling down the road in my new vehicle the folks at CMAs colonial Hyundai made me feel comfortable. They took the time to understand how I envisioned the deal and worked with me until we accomplished it. I wish all dealers were this easy to work with.I recommend this dealership to all the folks that are serious about buying a new car with all of the technology and safety features you need, but dont want to play all of the dealer games!Thanks guys!!

My Hyundai broke down on I295 last month coming home from vacation and 5 hours from home. We had the car towed to Colonial Hyundai, thinking that was the best option. Worst experience ever. Communication was non-existent unless I called. One week of nothing. I talked with sales, the manager of sales, service, the manager of service. Then when I got my local dealership from central PA involved and they offered to tow my vehicle home, the General manager called me to say they were going to start working on my car. I had told the service manager earlier that day that I wanted nothing done at that point since my dealership would be towing the circle back to PA. I was a nobody from PA, although I had put a deposit down in a car there, and they showed no concern. Their lack of communication and no service was a turn off. I would sincerely suggest customer service training for everyone there. I would never recommend buying or having service from them. I couldn’t give a zero or I would have.

It was a great experience for me being a first time buyer! I would like to thank Sam K. for being such a great help and accommodating us the best deals to purchase my first car!!! She explained everything we needed to know and was very friendly! Highly recommend!!

Great job as usual. Car broke down late afternoon. Took car to colonial Hyundai; problem was diagnosed within an hour.

Colonial Hyundai is AMAZING! My husband and I have been going to them since 2015. We both bought our cars from Milton. He’s not your typical salesman who is only worried about making a sale. Milton helped us make informed decisions we were comfortable with. We also love Kim in service. She’s always pleasant and she stayed on top of things for us even with all the push back she got from Corporate Hyundai with a warranty issue we had. I will always recommend Colonial Hyundai!

Colonial Hyundai has had my vehicle for almost 5 months because of a warranty issue. No loaner cars available. This is the same situation as the recall and my friend got her new engine in about a week. Why is a warranty different? I paid for the warranty...I get no updates, just lies about paying for my rental vehicle which is now over $6000.00. I cannot get refunded until car is fixed...will tthat be the 12th of never. I will not deal with them after this...I was told by Kim that she is on a commission basis, maybe thats why my car is stillsitting in the loot?

Our salesperson, Jessica, was great under the conditions. That condition being me, I know what I want and Im relentless (its a family thing)...the only thing I wasnt thrilled with was the fact that I offered to put a deposit on the vehicle to hold it until the morning when I was suppose to hear from my bank about financing. I already had back up financing in place but was told they wouldnt hold unless I put in an application.This put an extra inquiry, actually 2 of them because the dealership ran a credit report also. It was around 9:30 pm when I signed the buyer order and at 8:30 the next morning I had an approval through my bank.Being what it is, overall the service was good and the dealership went above what they agreed to and I am satisfied with that. My daughter loves her SUV. So thank you Colonial for putting up with me. But work on that hold thing to give your customers a chance to get financing through their bank.

The customer service I received when I originally purchased the car was great. My first experience with the service department was not so great! Hard to get a hold of, the rep was not very friendly. One of their pitches for buying a car there is a loaner for every service. I was told they had no loaners, they also say pick up and delivery is available for service appts. My car was towed in and after completing the work I asked for the car to be dropped off. I was told that’s not an option

Great service and affordable. I was apprehensive about the cost for the services of fixing an internal issue with my headlights when I brought in my car. I believe Cheyenne could sense my anxiety. She worked with me regarding the service and cost to keep it within my budget. A special thank you to the technicians who worked on my car. I walked out with the issue fixed with my car and relieved that I did not pay an overwhelming amount for the service. Great service from the service advisors in the front and the technicians in the back.

Right now I can only rate a salesman because I have not purchased the vehicle yet, but I would like to say that Andre is by far the best salesman I have ever dealt with. He is very patient, Informative to the max, honest and extremely knowledgeable.I will rate the dealership after I purchase my SUV today.

I had an enjoyable, personable and efficient experience at CMA Colonial Hyundai! Salesman Ryan helped me locate the perfect car for me, made the test drive experience a breeze and broke down the details of the car thoroughly! Tarronce made the financial piece easy to understand willing to answer any questions I had and happy to breakdown anything that didn’t quite make sense being my first financing experience. Thanks for the positive experience and helping me find the perfect car!

I was able to browse the CMA Hyundai lot after hours. I came across a very luxurious 2021 Hyundai Tuscon SEL fully loaded🚗

Service department is always helpful and prices are reasonable.

Dropped off my car 10 a.m. for servers. It was checked in and my car was processed to go to the garage for repairs. Repairs were made in a timely fashion and was on my way back on the road Within 2 hours.

Have dealt with Kim for many years in the service department. Very professional, polite and knows her job!!

Awesome team and they dont try to replace the entire car.

Great service. Savana was fabulous🤗

CMA has a great inventory unlike most. However, I must warn anyone about their ploy. I went there to pick up my car as planned and everything in order financially. I refused to finance it as suggested by Brian, the salesman. He knew ahead of time I didn’t want to do this, even for a month or two which would not have cost me. I refused the cost he presented 3-4 times. Finally he came out, said he had the final price, and the dealership would lose $500. Needless to say it didn’t set well with me. Transparency/honesty are hard to find today! Furthermore, when Brian told me about this rating he said anything less than 9.5 and he would have failed. The gall is unbelievable. I decided to cool down before sending this in. Additionally, Brian has said numerous times he will get a cargo net for my trunk; he texted me and said he’s waiting for it to come in. A small thing, but he’s not being truthful. He has also told me he has forgotten to order it, but will do so, as well as he’ll grab one from another car and I can pick it up on a Tuesday. The constant untruths are too much!

The actually buying experience was great. But servicing is not the best. I experienced a puncture on my front tire and when I went to put on the spare, the lug nuts didnt fit! Apparently this never happens. Perhaps because it was a used car and somebody just put another random spare. But the amount of support after the fact is disappointing. And the service department hung up on me. I dont think my next vehicle will be Hyundai...

Had a great experience due to my Salesperson James Grant. James went above and beyond to make sure everything about my 2021 Santa Fe Calligraphy purchase was done to perfection, which included picking up my vehicle from my office, leaving me a brand new vehicle to drive and returning my car to my home the next day to have detailing done! James made me feel like a VIP through every step of the purchase!

Colonia Hyundai has the best service center! They always are willing to find a way to service your car, even on short notice. Not only that, but the service to our car is always spot on and completed on time. We have decided that this is the ONLY place we will take our car to!

Great car buying experience. Thanks Ryan

Very friendly and helpful overall. Ashley was fantastic to work with. She was outgoing, personable and very knowledgeable about the product. The dealership honored a previous quote given and were great to work with.

My car wasn’t even supposed to be looked at until October 4 ( today is September 15) but only one day after towing it into CMA Colonial Hyundai it was fixed up and ready. Im so glad I chose this place. My car is working properly.

I Love having my car serviced at Colonial Hyundai, the staff is always friendly & helpful. I can depend on them doing a great job on service & repairs needed.

Great experience. Damon worked with us to get the exact car my son wanted. Hr made the whole buying experience a joy and very easy. Recommend you see him if you need a car.David K

All of the staff in the service department were friendly, knowledgeable and professional. They take the time to explain the work that is needed. And they even brought out the filter from my car to me and showed me why it needed to be changed. Highly recommend this location

Friendly, helpful, reasonable, knowledgeable, … I drove >30 minutes to get service from these guys/gals. They’re that good.

BIZARRE breakdown during SC to NH trip. My Genesis died and had towed and continued travel in rental. Strangely, for them. car started right up and no codes. The office girls were terrific starting my car daily as asked. No charge for diagnostics! IF I LIVED THERE WOULD BE MY DEALER OF CHOICE.

Fast and efficient service. Very friendly too.

I take my vehicle to CMA for everything. They have a great staff. Knowledgeable team. They do great service and get you in and out.

Each tome I have taken my car in fir service, Cheyenne and other staff are always very pleasant and service completed in a timely manner! Atmosphere within COVID guidelines!

The service is always great, the people are very nice and informative, and everything usually gets done quickly.

This was the easiest experience I’ve ever had buying a new vehicle! Our salesman, Milton, was absolutely amazing! The sales manager and Brandon, our finance guy, were great too! No pressure from anyone. We roamed around the lot for quite a while too. Not until we were heading into the building, were we approached by Milton. That, in itself, meant the world to us!! That is exactly why we purchased my new SUV from Colonial. I left there with. 2021 Santa Fe and am one happy lady!

I get greeted a smile and patience to know what the service I need. Be explained what the matter is and what is needed before putting parts on my vehicle. Will get my next vehicle there.

Rockin Ray was great! He anticipated us coming back in the next day and was ready for us. Greatly appreciated his time! My son left with a car he loves!

Olivia was wonderful and deserves a five star rating. I had the opportunity to trade in a very nice Hyundai Kona for a 2021 Kona Ultimate today. CMA’s Colonial Hyundai is a great place to purchase a new vehicle. It was my first experience at this dealership. Everyone is friendly and professional. Olivia treated me with care and respect. She is very friendly and extremely professional. She is also very helpful and genuinely cares about making customers feel comfortable while providing the best experience in purchasing a Hyundai. The price for my trade in was excellent and the cost was extremely fair for a 2021 Hyundai Kona Ultimate. Olivia went over some of the important points while sitting with me in my new Kona. It is important to feel confident in driving a new vehicle and Olivia made it easy for me! I recommend Olivia and CMA’s Colonial Hyundai. Also, Andre was great at getting the details of a new purchase completed quickly and efficiently. I am grateful for Olivia and her professionalism!

Got right in for my appointment.Customer service was great!All good

We wouldnt go anywhere else to have our vehicles serviced. Everyone is professional...kind...and treats us with great respect. Theyre truly the best!

Saw used VW on line. Jessica worked with me to get a fair deal.Quick in and out.Csr delivered quickly with service and clean.Very impressed.

CMA COLONIAL HYUNDAI IS THE BEST.MY WAITIME IS QUICK & THEIR SERVICE IS REALLY GOOD.NO COMPLAINTS.THANKU SO MUCH

He was very outgoing and personal. Was always in a good mood and energetic. Which made for a great experience.

I purchased an Elantra N Line this past Saturday. I had no intentions of purchasing a vehicle even though I was in the market of looking for a new vehicle. I was a die hard Chevy fan. My last two vehicles were Chevys.Well, today I now own a Hyundia due to my salesman Milton. Milton asked me what I liked and I told him that I needed speed but I was also on a budget.. I explaine that I was interested in Hyundia but I was loyal to Chevy. Milton convince me to test drive the Elantra N Line and I was sold.Thanks Milton!Everyone was really nice at CMA. Thanks Savanah

This store has amazing Customer Staff. The entire staff was awesome. My mother purchased a vehicle not unaware of certain things. Unfortunately; we (two daughters) live out of state. My mother was not informed at the time of purchase that she would have to travel over an hour from her home to have her recently purchased vehicle serviced and the required scheduled maintenance performed. The store that was not booked up was over an hour away. I must admit it. Going here was the best choice ever.. It was well-worth the drive! They made our entire family comfortable. They explained everything to my mother who is 71 years of age in its entirety in which she understood. Kim Turner you were amazing. Thank you CMA Colonial Hyundai. You guys ROCK!!!!!

Has had our car since 7/30 (towed no appointment)when the engine went in our 2014 Sonata with less than 90 K miles. It took 2 weeks just to be looked at. Car is still under warranty which means a rental car is covered however there are no local enterprises that have a Hyundai available for rental under warranty. Needless to say it’s been almost a month without any transportation.And because this location is short staffed it could be a lot longer. The reps that I have spoken with have been nice and professional but minimal information.

Base 2021 Hyundai Elantra My Offer $20,000 and [email protected]% with $4000downSales person and sales manager Jessica was nice. General Manager was really rude seemed like he DID NOT WANT OUR BUSINESS as almost as if he wanted to get rid of us quick. That is not how you treat your returning customers. Chip Shortage is NO EXCUSE for this kind of attitude!

This was the third time I bought a new Hyundai. If you need a great salesman ask for Brian McCaffery he will get you a great vehicle and the payment that fits your budget.

I have been waiting for Hyundai to come out with a truck and when I saw that they had I had to have it. It’s a cool truck and it’s everything I want

Kudos to Mr. Milton Robinson & Ms. Shaina Rose. The Best Team Ever! The experience of working with these two pros made things quite smooth & easy!We appreciate & applaud theprofessionalism shown towards us. Thank you both for the treatment received! It was a nothing short of wonderful...

The service was good, I didnt have to wait a long time

I was very satisfied with my experience of buying my new car. I had the pleasure of being greeted by Hyundai Specialist, Milton Robinson who was very personable, patient and eager to make sure I got what I was looking for in my new purchase.

Went in and told them I had looked at a vehicle online. Told them my budget and that I was on limited time (I hate being that person) but Andre was super helpful and got me out in less than a hour and a half. Would def recommend to family or friend.

I have had my oil changed in my new Santa Fe 3 times at this location. And all 3 times they have neglected to reset my maintenance schedule on my dash, so every time I get in my car it tells me it’s overdue for service that I just had. My maintenance schedule is at 7500 miles and every time they put the sticker in my window to remind me of when to come back it is for 3500 miles…The service advisors are just meh…there are no warm fuzzies when you come in the door. You don’t get greeted, no one hardly looks up when your there until it’s time to ask for money. I have been there once and my car washed complimentary. The second time not washed at all. The third time I was given a code to drive it through somewhere. No consistency so I don’t know what’s really supposed to happen. The only good thing I can say is they tend to work quickly (oil changes at least).

The engine repair was great, it’s would’ve been a 5 star, but my front hood will not stay up like it did, and a plastic piece under hood is broke that wasn’t there. I tried to call but no response.

Excellent experience!! Our salesman Damon “Dae Dae” Simpson was the absolute best ever!! Everyone was caring, professional, honest, and fun to be around and talk with! From beginning to end, selection to financing, everyone was welcoming, no pressure, and continually looked for the best deal for us… I didn’t even have to ask! This is a professional, caring family team and exactly what the automotive sales industry needs… especially during these times. No games, just results! Genuine smiles and laughter during the whole process! Thanks Dae Dae and company for making this a hassle free, fun experience! Kudos to Damon, Shaina Rose and James Grant IV!! You guys ROCK!!

Absolutely wonderful professional service. James Grant IV is a keeper, Hyundai; he has concern for customer, patience, professionalism, and product knowledge!

Service Manager John Carpernter and Service Advisor Kim Turner have demonstrated the worst customer service ever. The communication has been poor and they act as if Im a burden for requesting status update on my vehicle. My vehicle has been there on three different occasions for the same problem with no resolution. My vehicle has been there over two weeks on each occasions. No loaner vehicle, no refund, and definitely no communication with this Team. It would be nice to receive a call from ownership on this matter.

Everyone was great and I appreciate James for all his help and his patience. Thank you James for helping me with the purchase of my dream car!!!

Service was great but the inspector put an August inspection sticker on my car even though it’s September. 😒

Once I made it clear that I had done my homework and knew what I wanted, Colonial Hyundai and Damon got right down to business and found the vehicle I wanted and made me a fair deal. They even let me drive the vehicle home overnight to take my wife for a ride and make up my mind. Good move - I bought the Sonata !

Great service and scheduled work went beautifully. Great job!

Had my car in for its inspection, I live two hours away but could have gone to my local dealer, but since I bought my car with this dealership, wanted to come down and get done here. Their Service Dept. is excellent, had me in at my appointment time, and out at reasonable time. Staff very friendly and professional. So would definitely recommend this Dealership to anyone around.Thanks Colonial Hyundai

Bill Russell did a fabulous job helping me with my car purchase. He was very knowledgeable and friendly and went the extra mile! The process was smooth and everyone at Hyundai made sure I was satisfied. Very positive experience! LOVE my new Ioniq.

I dont like writing reviews, but this time I felt that I was obligated to warn the general public....stay away and avoid dealing with KENNY Cheatham!the guy is a liar and not to be trusted ( he sold the car I paid a deposit on then asked his sales rep to call asking if I would be interested in another car -- shady dealings at its best)

Kyle is great he went out of his way to help. Savana was great to work with as well.

090 overall not pleased with my experience at CMA Colonial Hyundai went through the sale process on a Saturday pick the car up on Tuesday. They handed me the keys asked me to sign a couple of papers no one went over the features of the car I drove about 5 miles up the road thought about I havent seen owners manual search the car over for the owners manual could not find one turn around went back to the dealership they said that they would mail it to me it has been a month and I still havent seen the owners manual. I Financed part of the purchase price they told me that I would get a statement in the mail as to how to make the payments the statement came on the day the first payment was due. It was almost like they wanted me to be late on the first payment. Overall pleased with the car but not the experience Ive had with the dealership

I just purchased a new Hyundai Elantra Limited from CMA Hyundai this weekend I had a great experience from Damon my sales person all the way through Shaina in finance. It was a great streamlined process and the nicest people you will have the pleasurer to work with. Thank you for providing me with a nice car at a fair price.

Heading down to the beach I had car troubles and was stranded. I called the dealership service department and spoke to Kim. She was amazing. Even though they had a full day she squeezed me in and got me back on the road. Thanks for taking such good care of me even though I’m not a regular customer. Kim you are awesome!!

Mostly everything was great. Milton was very patient with me and didnt pressure me to make a decision. My only negative comment is the car wash people could have done a better job. Certain spots on the car still felt sticky after it was cleaned or they just missed areas.

Buyer BEWARE, I got bait-and-switched so hard at this place, yall. Everything that was advertised online or I was told over the phone turned out to be a sham, so why did I drive an hour to get there and be lied to? I was told there were Elantras there for roughly 23k. Lie, everything was marked up $2000 over MSRP. And the $1500 off of MSRP that is advertised on their website? LIE. 0% APR for 60 months? They ran my credit (which is well within qualifying range even from the lowest reporting of the three main credit bureaus), I signed a whole bunch of papers for the sale while the salesman told me on several occasions that I qualified for the 0% APR and would be receiving that deal; 10 minutes later the finance manager is coming out talking about 14% interest. 14% interest! Thats criminal, why would they even mention a number that ludicrous after telling me I definitely qualified for 0% APR? They worked the interest down some after I reminded them that they already told me I qualified but refused to offer me that or any of the other deals as advertised on their website. Im not in the habit of handing several thousand dollars in interest to swindlers, so Ill be looking into one of the other nearby Hyundai dealerships or maybe just checking CarMax, where they dont play as many childish games.

This place is TRASH. They sold me a vehicle & the transmission was immediately tripping, along with the review mirror shaking everytime I drove. Brought it back into them to get it fixed and have been in a rental car for A MONTH with no updates about my vehicle, call multiple times a day and can’t get in touch with anyone. No one calls back like they say and overall, it’s clear to say all they care about is a SALE.

Ive taken my car here since I bought it. Excellent service. Always take the best care and concern for customers and their vehicles.

Walked in on a busy day but they still made time for me. Above and beyond customer service. Thank you so much at Colonial Hyundai!

Very good place to buy a car as long as you deal with Brandon and Ray, they will give you excellent service highly recommended

Would like to thank our salesman Chris Sharpe for the quickest most pain free car purchase I have ever experienced. In less than 3 hours we picked a perfect car and my daughter drove off the lot with her first new to her car. He found what she wanted and made sure it was in her budget. Thank you for everything. She is all smiles!

Very rude people. Purchased a car and the engine blew with 60,000 miles on it. It was still under warranty and they fixed it but during this time an 8th month old battery went bad. They tried selling us one for $260 and when my wife asked how an 8 month old battery could be bad, the person hung up in her face. This was after the floor salesman ghosted us after purchasing it when some issues came up. Its been a week now and that bad battery has started up everyday.

I prefer coming to this one for servicing rather than Midlothian because their customer service is very welcoming. I am only giving four stars because this is the first time I came for an oil change and recall and they happened to be short staff. However other than that I love coming here. They don’t mind explaining some of the servicing terms and the benefits they offer. Many times when you go to get a service for one thing you get recommended for other things and you don’t know what those things are or what they have to do with your vehicle, all you know is what you came for, I’d recommend others to come here.

Great endings start with great beginnings.I bought a used 2011 Genesis Coupe from this dealership last year in December 2019. I havent had one single issue with it. Its still great as the day I drove it off the dealerships lot.My salesman, who affectionately goes by Coach, was amazing. Other staff members who worked with me were also amazing in helping me seal the deal so I could get back to my home in the DC/Baltimore area.Thats right, I dont live in the area. I made the trip to take a closer look at the car.Glad I did. Sometimes one has to go the distance to find a great car and great deal.

I am so overjoyed and thankful for the help of the men at colonial Hyundai. This is my first brand new car, and I completely love it

Updated: After hearing about what happened, management reached out to me and wanted to make it right. Went back in yesterday, dealt with a great sales associate, Alex, and he not only did a great job, but stayed late to walk me through the features on the new vehicle i purchased. I left CMA Colonial Hyundai this time feeling satisfied with the service and the deal i had received. Thank you to the management team for being quick to resolve the issues encountered and i will be recommending you in the future..Original Post: Left feeling disrespected, lied to, and had 4 hours of my day wasted. Bait and Switch. Buyer beware.Went to CMA Colonial Hyundai this evening after communicating exactly what I wanted with them in writing and over the phone. When I arrived, I again directly stated the make, model, sub model, and options I wanted to the associate who assured me they had found the vehicle I wanted in their network. After three attempts to negotiate the price, I begrudgingly agreed to finance some of the vehicle to receive the $1,000 rebate and also agreed to an aggressive $600 processing fee. I shook hands with the floor manager and thought the deal was done.Halfway through the paperwork process, they finally produced the details for the vehicle to be obtained; it was only when I asked to see the options I asked for that the associate then informed me that the mudgaurds and tow package were not on the vehicle and that they would be an additional cost; needless to say, I was livid. The associate went to go find another manager who informed me that those were not standard features and that he would give me the mudgaurds (site price $120) but I would have to pay him $800 extra for the tow package (site price $450). After his refusal to negotiate further, I asked for my vehicles keys and left in a monsoon feelibg angry, lied to, and upset that even after compromising, being transparent with them, and understanding during the lengthy process, that they let $570 worth of parts ruin a deal that was fair and reasonable. Heck, I didnt even argue with them about the freight they included in the sales price. Im from a generation where if you shake someones hand on a deal, you dont find ways to change it and you certainly dont mislead customers during a process into thinking they are getting what they want and change it on them at the last minute; commonly referred to as bait and switch tactics. I am very disappointed with the unprofessional nature of this dealership and would highly suggest you not take your business to them.

I love the service and everyone was so nice and fast

Awesome job all around. Couldn’t be happier

Damon at CMA Colonial Hyundai was awesome to work with when purchasing a vehicle for my daughter. He is full of personality, Damon was knowledgeable on options to best meet her wants/ needs, and a pleasure overall to business with. I will recommend him to family and friends!

Damon Simpson at CMAs Colonial Hyundai was all around AMAZING!!! He walked me through every detail, hassel free and had the answer to every question!!! This was by far my BEST car buying experience. I would highly recommend!!!!!!!

I went here for an oil change. I was very satisfied with the attendant who helped me. She was great. She was very busy though being the only person for customer interaction for services. I liked that they had snacks, free WIFI, and a kids play area. The play area occupied my kids which allowed for a smoother wait. I waited about 30 min for an oil change.I was a bit disappointed when I got in my car to find that the maintenance personnel did not reset my service button. They also didn’t vacuum( I did get a free standard oil change so not complaining there) I’m just used to getting a vacuum when I get the oil change. They give you a free car wash code but when I went to the rear ( Honda dealership) the car wash was closed. The play area and snacks made up for the disappointing parts. Now I just have to read the manual and figure out how to manually rest it myself.

Highly recommend! Great customer service. Service associate well-mannered, straight to the point. Told him what I needed and I was provided just that. Didn’t pressure you to go for any extras. Thanks CMA Hyundai!