I booked 3 nights at super 8 at va beach. The hotel was a disaster. No one could check in til 4. The lobby was crowded with over 35 people waiting to Check in with no way to social distance. Each person who checked in came back to the desk to complain about the room. After an hour of waiting a customer who had been checked in came back to the desk and was very angry. He spoke to one of the 2 desk staff very angrily with out shouting. Desk staff shouted back and got upset, said she was quitting and left the property. At this point my children and I had seen and heard enough. We left to find alternate accommodation at 530 pm. We ended up finding a lovely hotel but had to pay more than I had budgeted for a hotel and had to cut our trip short by 1 night. I was charged by super 8 for one night which I am very angry about. I emailed the owner, Rachel patel, several times and have had no response. I will continue to contact the business until I am refunded. Very unprofessional.

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