TruGreen treated my home last two years including a grub treatment. I have experienced SEVERE grub damage both years. It has taken me 3-4 phone calls to get anyone to recognize this problem, yet no service call on the matter has occurred to date. You cant get through to any branch or area managers. They are more than happy to just spread the fertilizer on my dead grass and in some cases dirt. TruGreen has no (Zero) customer support.

They are HOORIBLE, they showed up half the time and the other half did a shoddy job. Today they showed up and did only the small patch of front lawn, when my husband called on it he was told that was all they have been doing...NOT...we paid to have our yard done..they were more interested in a couple of bushes we have in the front. Everyone we were home they did the yard...NOT HAPPY with this deplorable company. They dont care about customers nor are their customer service people helpful...just want to tell you that you didnt sign up for that...sorry I have my contract and yes I did...YOU just FAILED TO SUPPLY what I PAID FOR!!!!! Stay away from this rip off company!!!!!!

I have used TruGreen for years. They have done a great job on my lawn which is the greenest in my neighborhood.

All you need for a beautiful lawn is to water, mow regularly and let True Green fertilize. The cost of their service is comparable to buying fertilizer your self, with the benefit of not having to figure out which fertilizer to apply and when.

Very persistent to sell me the service, but once prepaid I was the one that had to be persistent to get them to take care of weed and crab grass issues which never happened. Once the guy actually showed up and said he didnt have the right chemicals to spray and left. Called multiple times to the 800 number requesting to speak with the local rep or franchise and it never happened. I wasnt planning to leave a review I was just not going to review the service but when I just went out to cut the grass and saw more crabgrass than ever, just got frustrated and needed to write this review. They pretty much went 5 weeks without a service and I had to call, once I called they did 2 services the same day to catch up. Still till this day never came back to take care of crabgrass issues. A representative showed up yesterday and I thought finally! and then I realized he came by to try to sell me on pest control. I really thought I was being pranked. Today I received a text trying to get me to buy more services. Its like no one communicates within the company, may be just too big of of a franchise and forgot the customer service aspect of service. Every time I called I got the same, Im so sorry what can we do to take care of this, but all talk no action. Wont be surprised if the response to this review is similar. I will not be using this company again.

Very disappointing customer response. They claim to provide services that were not performed, do not show up when scheduled and there is no local customer service.

As a relatively new client of TruGreen, I like my service because (1) TruGreens maintenance and treatment keeps my lawn and bushes in top form, (2) the TruGreen technicians are professional, conscientious and friendly, (3) TruGreen responds quickly to customer requests to address lawn and bush issues like new weeds, (4) TruGreens notification and tracking system (a phone call is made to the client the day before service is provided, a paper report detailing the service is left for the client by the technician, and follow up emails that detail the service provided are sent to the client after service) provides an excellent record of service for the client. These are the key qualities of service one wants from a lawn and bush maintenance and treatment provider. TruGreen satisfies them all!

Quick to sign you up but I should be on the second treatment by now. Never had do many weeds and crab grass season hasnt even begun. Set a time only to be cancelled.

Brought back to life my lawn. Looked really bad last year and the beginning of the spring. Now the grass is thick healthy. The many weeds are dying and disappearing. Very happy with the service

Over fertilized and killed my lawn and refused to take accountability for it. One manager said it was chinch bugs, another said lack of water despite my daily running irrigation system, both without actually looking at the lawn.Their customer support is terrible. Called at least 5 times and waited for more than 30 minutes. Put my name in for a return call and never got a call back.Sent an email to the customer support portal, never heard back.Got someone to answer an online chat once and they send somebody out to investigate my lawn burnout. The tech agreed that it was likely the wrong fertilizer from an undertrained new employee. I asked to speak with his manager about resolving the situation and never heard back.Even cancelling the service is a headache. They make you call in, but are so understaffed that I cant get through to a real person to cancel the service.Honestly one of the worst service business experiences Ive had. Avoid at all costs.

Horrible service. Can not speak to anyone local on the phone. Phone wait times for national service is long. Was never notified of second service, they just showed up, less than 24 hrs before lawn was being cut for first time. Service has been cancelled.

I’ve been a customer with TrueGreen/Scott’s since 2016. It’s wasn’t until we sold our prior residence and moved into our new home(2019)in Methuen that we had issues with the new service branch from Chelmsford, MA. This branch is poorly managed and the district mangers should oversee and address this branch appropriately and immediately. The poor google reviews from other consumers say it all.After having many mistakes and “missed/ extremely late” applications throughout 2020, I still gave them the benefit of the doubt and hoped that this year (2021) would be managed in a positive light. Well, today, was my first application by Truegreen Chelmsford branch. I had notations all over my account warning the branch NOT to use liquid applications(Only Granular.) Furthermore, I aerated and overseeded my lawn a couple of weeks ago and I called again in order to warn the branch not to use pre-emergent weed control because it would kill the $200+ I spent in grass seed. Again, this was notated in my account and all of my needs were disregarded. The branch did pretty much what they felt like.My mother in law was home today and spoke to the technician herself and warned the technician about the overseeding and my concerns before he told her “I shouldn’t overseed in the spring and only in the fall” and then proceeded to do everything I did NOT want done. By the way, I’m not a rookie with lawn care, I actually overseed and aerate both in Spring and Fall.Long story short, beware of this Chelmsford branch. I am currently awaiting a call back from a district manager in hopes that my old service branch from Andover can takeover my account from Chelmsford. 🤞 (If enough of us make a switch to a different branch and refuse service from Chelmsford, it might one day change it for the better.)

What an horrendous company! A nightmare to get in touch with, applied lawn treatments at wrong time of year as convenient for them, i.e. wanted to apply lime in August to stressed grass. Terrible communication as to when coming and what for. Indiscriminate weed control which is not great for the environment as opposed to spot control. Whenever there was a problem, an enormous hassle to try and contact. Local number throws you into the centralized system, so not local at all. Bethany at the Chelmsford office did provide some help eventually after much frustration, but only via email. They do not ever want to give you access to a phone number! Horrendous call wait times for anything other than sales (which is picked up almost immediately!) Inexperienced, poorly trained technicians, and not the same technician who learns your property.FYI - they auto renew each year so to cancell you must be on hold forever or wait for a callback (mine was 45 mins. - 1 hour, yep thats the message) then get a cancellation confirmation number. You have been warned!So, overall just a bad option. One year was enough for me. Moved on to a truly local, non franchise. Hope they do better!

Without question one of THE companies I’ve worked sales for. GM spoke of his strong Trump support on a daily basis/morning meetings. Extremely abrasive in conversation, and is “never” wrong. Also, room to grow? HA, yeah okay! FAIR WARNING!!!

Share reviewEmbed reviewWrite an updateEdit review9/2/2020We bought into the mosquito service, boy are we sorry we did, nothing but a continuous headache! Applications were going fine until 8/10/2020 when we were invoiced via text, but nobody came to do the application (we were home all day, NOBODY showed up) we called tru green and we were told they would reschedule to the 14th or 15th of August weather permitting. On the 14th once again No Show, 15th, No Show! We called and we were told that we had been rescheduled to September 3,2020! I asked why so late, we were understanding theses treatments had to be done timely in order to keep the mosquitoes under control and at this time, it was getting pretty buggy on our deck. They stated they would try to reschedule earlier. On 8/28/202 we received a FREE service invoice stating they applied the product! We, again were home all day, NO ONE CAME! NO PRODUCT WAS APPLIED. On 8/31/202 we received a text At 5:18pm stating Christian would be At our home to perform our mosquito defense service. At 5:23pm we received a second text stating the service is complete! We again were home all day! NO ONE CAME! NO SERVICE WAS PREFORMED! I called again and was told by the tru green gal on the phone that a manager would call from the Chelmsford office where this franchise was located out of. Still waiting, it is now Wednesday, September 2, we are due 2 more mosquito services, all we want right now is a refund and to be done with tru green! I know we are in Covid times, but to get three invoices stating that they have now applied 14.59 exact gallons on each of these three bogus invoices is unacceptable. On top of that there were no flags placed on the lawn to show the service was performed, no invoices left in the door as was the practice when they actually did come out to preform a service.Very shoddy workmanship and terrible customer service. Go with a local mosquito squad company, at least they will show up!

My lawn has never looked this good before. I did have some problems last fall with mushroom growth that they were not able to control, but I have not found any solution to mushroom growth. I like that their service is automatic and I dont need to call or schedule anything,

A++++...money is tighter now but I make room in the budget for Trugreen!!

I switched from LawnDoctor to TruGreen because their pricing was slightly better. I wish I hadnt. My lawn actually looks worse than it did at the start of the season. Additionally, they have rescheduled my aeration and overseeing three times. The technician reported that it was done today when it was not actually done. The office never seems to be open, and their customer service department is never able to actually help me. They simply take messages and tell me someone will call back, but nobody ever does. I would bit recommend TruGreen. LawnDoctor was far more professional, had excellent customer service, did a great job on my lawn, and is worth the few extra bucks.

Initial experience with TruGreen has not been great, I also got those fake mosquito treatment reports. The Sales Manager committed on resolving the situation. I will edit this post when I have some news.Update: it was never resolved to satisfaction and we had to terminate the service and get a refund. We chose another company for the mosquito treatment and we treat the grass ourselves, and it has been working great.

I work here and I absolutely love this place

Not good at fixing what they mess up and they burn your grass. It should be called true brown

They know what theyre doing and do it well. Their service is consistent, friendly and reliable!

Have used TruGreen for some years now and the whole appeal to me was getting fertilizer and weed control taken care of. Most recent visit destroyed parts of my lawn. It looked like whoever did the work noticed something was wrong and changed the spreader midway through application. Nothing explaining the screw up in the door hanger, no phone call, no email. I called TruGreen which only routes you to the national number and a request was put in to send someone to evaluate the situation. It took a week for someone to show up. I explained everything to the person that showed up who agreed it was damaged. He said he would put in a repair order to get someone out to the property to repair the lawn. A week went by with no calls and no one showing up. I called TruGreen back to discover that nothing had been recorded about the damage to my lawn, so I had to start over again. The only option was to put in a request to have someone call me back in 48 hours. That happened just now and whoever I spoke to was incredibly unhelpful telling me that there was zero information about the damage to my lawn or problems in their system. This is completely unhelpful and unprofessional. All I want is to talk to someone and fix the problem, but TruGreen made that impossible. As such I cancelled my service and am now leaving this review. TruGreen is not cheap and based on this experience I can tell its just a scam. The TruGreen employees that I have spoken to at times who show up in the trucks are nice, but the business model is flawed and the customer service is lacking. For what they charge I am very disappointed in the lack of service.

This company is horrible, I have been a customer for ten years. They burnt my grass and told me it was because of watering. I didn’t believe I owed the money for the bad quality, so went back and forth with them until I spoke with a manager. I think his name was Steven, very rude and over talked myself, I just remained quiet thinking he was going to fix the problem, Two weeks later I got a bill from a collection agency. Are you kidding me??? Scumbags!!!

They are pretty good with lawn care. But are not on schedule often delaying multiple days.Mosquitoe program was not very great and depends on who does the work. I have not got consistent results.

Two separate technicians wrote fake service reports for lawn treatments that were not performed. I have been trying for one week to contact the Branch Manager. I could more easily contact Donald Trump than speak to this elusive person. I am a long-time customer and extremely disappointed with this branch. NEVER PRE-PAY!!!

I have not received service as of yet still waiting...I hope soon!!!!!

Gave it 5 stars so people read it. This company makes a business off taking your money and giving little or in my case NO service. Save yourself the time and money and do not do it.

This past summer Trugreen bought out my old lawn treatment company, Turf Logic. Since Turf Logic started treating my lawn roughly 10 years ago, the grass was always green and mostly weed free. If there were any weeds growing I would call them up and they would come out and re-treat my lawn to remedy the problem. I was very happy with Turf Logic and would continue to use them if they were still in business. Once Trugreen bought them out I was told that there would be no changes in service and my lawn would be treated with the same care and services as years prior. Turf Logic started the year treating my lawn and it was green and weed free. Unfortunately after Trugreen’s first treatment my lawn started to go brown no matter how much I watered it. After Trugreen’s second treatment the lawn started to die. I increased the watering but the lawn continued to die off to the point that 75% of the lawn was dead. After contacting Trugreen regarding the problem they sent out a tech to look at the lawn. He gave it another treatment but it did not resolve the problem. I contacted the Trugreen office to give them an opportunity to resolve the problem and I did not get a response. I have since canceled my services with them. Also, I have two neighbors whose lawn treatments were taken over by Trugreen. Both were very happy with Turf-Logic’s services but disappointed by Trugreen. Both are considering canceling with Trugreen.

I found TruGreen services through Angies list, where they were very well rated, to complete a lawn Aeration project at my home. The representative at TruGreen contacted me within hours of my request, reviewed the my needs and the scope of work. After speaking with them I agreed to the price and was asked for a credit card. They told me the work would be performed the next week. (which was last week) when the work was not completed as promised, I reached out to the TruGreen customer service line where a friendly representative listened to my issue, and assured me she would resolve it. She confirmed my service order ans assured me that the service would be performed this week between Monday and Thursday and that I would receive a confirmation call when the work was actually scheduled. I received that call yesterday saying the service would be performed today (Wednesday 7/29). waited all day but no one came to complete the aeration. called Tru Green again tonight and was told it looks like the aeration is now scheduled for August 5th. Seems like the customer service at this business is not good and once they have your payment, the urgency to complete the work as promised, just isnt a priority. This is my first experience with Tru Green and unless things get a lot better very quickly, it will certainly be my last

My lawn already looks great with my service just starting in August. Its thicker, dead spots are revived, and crabgrass is dying with the lawn a much deeper, greener color.The technicians are scheduled, prompt, and knowledgeable. So glad I got this service.

Awesome staff n management

Unless someone calls me very soon to rectify this I will be telling them to cancel any future treatments (still havent got the first one) and going with another company. I have never dealt with someone with as poor customer service as Bethany from the Chelmsford branch. Talking over me constantly and not understanding the underlying issue. It got to the point where I had to ask for someone above her to contact me because I could not deal with her talking over me. At the moment I expecting a call from someone above her. I had requested that earlier in the conversation and she originally told me she was the highest person at the Chelmsford branch. After continuous back and forth thinking I was as high as I could get I finally asked for a number to corporate explaining I no longer wished to speak with her because it was unproductive. She then informed me her supervisor Nicole would contact me soon. Hopefully Nicole can turn this around after the horrible taste left in my mouth with her subordinate in charge of handling customer issues.

Decided to try out a mosquito control company this year. I searched the reviews for TruGreen mosquito control and noticed a bunch of negative reviews. So I called them and after speaking with the customer service agent he convinced me that if they could not get the mosquitoes under control they would come back and respray as many times as needed and they would ensure we would have no mosquitoes. Before continuing I want to make sure everyone knows I am aware that theres no way to get rid of every single mosquito but there should be a noticeable difference if you are spraying a mosquito repellent. After our first application I noticed a little bit of an effect but that quickly changed and we called for a re application. It took it took them one week to come back out. When they came back out they sprayed the yard again and that night I was getting eaten alive by mosquitoes. Once I called back and told him what was going on they told me that they would not be able to come back out for another 7 days and then proceeded to tell me that it takes seven days in order for the chemicals to start activating. Which obviously is not the case. They will be sending somebody out but its going to take another 6 days. DONT WASTE YOUR MONEY.

I made a contract with them for $250 for 7 visits. So far they only came 4 times until September 18. Theres no progress. Nothing changed. Even the wheats are still the same. When I went to their office they only refunded partial of my money. They are thiefs. They spray water, not chemicals. Im going to court to get my money back.

Got mosquito service, they are supposed to come every 30 days, its more like every 50, even with multiple calls asking them to come. Still have tons if mosquitoes.

2 thumbs up! I like the phone calls letting us know a when a service will be performed. Our lawn looks great! Professional, courteous staff. I like that he realized it was too early to knock when he performed our service.

Very poor performance of Chelmsford/Andover office - They have missed several appointments and I have called 4 times to have weed control applied to resolve a Spurge issue. Today the tech finally showed up and said he was doing a treatment. Great - asked him what treatment he was doing and general fertilizer and root enhancement, no weed control. Asked him about weed control and he said that is a different group and I need to call 800# to get it. He showed me the work order and it clearly stated weed control for Spurge to be applied first.

Cooperative, friendly service. Thank you.the lawn service guy listened to me about what areas to treat and did as I asked.Thank you!

Scott was great. Explained what he was doing and was knowledgeable about the applications. I was outside when he pulled up and immediately approached me. Thank you

Well, so far this spring they have spread lime on my lawn, and I got the tree and shrub oil spray, which protects the leaves from losing moisture during the winter, plus for the spring, it is supposed to prevent any insects eggs from hatching if they are on the leaves of the trees, I believe. Next should be the weed and feed, which has a crabgrass preventer in it, and I am now only getting the organic fertilizer, because the chemical fertilizers are harmful to our waterways and rivers, and I live several blocks from a river, so the fertilizer eventually leaches down into the ground water and into the streams and rivers, which is not good for the fish and wildlife in and along the rivers, and also in our oceans where the water eventually ends, so organic is the best way to go for everyone. Organic fertilizer breaks down slower than the chemical fertilizers, and stays near the roots, so they can use the fertilizer and the microorganisms it also helps, which also helps the worms and other soil dwellers, plus it leaves your soil nice and soft. It wont get hard after using chemicals constantly. Overall, I would say they do a good job . any problems, you just call them and they will send someone out to look at the problem and they will rectify it asap.

This is the first and only year I will be using trugreen the account manager Mike does not respond to emails, I have missed treatments and have asked for return trips which never happened. My lawn has never looked this bad I should never switched companies.Update:They were suppose to be here here on September 13 for a reply never showed or updated me. I ended up calling they were suppose to be here today September 19th they never showed up again. Be aware they dont stand behind their product or give you what you paid for. I will be in touch with the better business bureau

Mr. Scales is the finest specialist to work on my lawn since Paul Nash. Mr. Scales is conscientious, diligent, and appears to take a real interest in performing an excellent job. I am very pleased with him and his efforts to keep my lawn looking great.

After 6 treatments and a visit from their lawn care specialist our yard looks terrible! Trugreens own chemical spreader made burnt chemical trails in our yard. We have large patches of weeds throughout our yard which have never been resolved. The areas near rocks, edges of the driveway and close to our home were never treated for the copious weeds and they still persist today. I have filled out 2 customer satisfaction surveys, both indicating our extreme displeasure with their service, I that requested a manager come to our property to view the poor condition of the yard multiple times, no calls, no visits from a manager. I was instead sent a lawn care specialist who told me about the many other services that I would require to get my lawn in shape...none of which they recommended at the inception of our service plan. Knowing full well that we were unhappy and waiting for a manager, they came and did another $99 treatment without calling or asking!! Only when I called to cancel services for good were we asked can you give us another chance, we can send a regional manager out to visit with you. NO THANKS!! Stay away from this company!! They will kill your lawn and charge you money to do it!! Stupid people, stupid company, rotten service!!

We love TruGreen. They come when theyre supposed to, leave detailed information regarding the services provided, and our grass looks MUCH better than most of the rest in our neighborhood. We have no complaints whatsoever.

We have used TruGreen lawn service the past 4 years. Our lawn has never looked better than it now looks in the 30+ years being in this house. The staff have all been friendly professional and helpful. They always knock to let us know they are here and what they plan to do and always ask if we have any questions. I have very much enjoyed and appreciate the job TurGreen has done for our yard.

My lawn looks great. my specialist was great. his friendliess and professionalism very good. his quality and knowledge regarding my lawn was very good. the scheduling very good and money is great......

Our specialist has been very helpful in explaining what needs to be done and why and the lawn is looking very good. He has been responsive when I have called and asked questions and has helped me decide what things needed to be done.

Always professional and good quality

Worst service in Littleton/Chelmsford MA. They made my lawn patchy with uneven fertilizer application. When I call and ask the customer service was rude and said that is what I get.They followed up about other services later in the month and when I complained again they said they will come back to correct it. But when they called me to schedule to clear the mess they made, they said it’s additional paid visit

Had them call me after I filled out a request for quote and spent the next 15-20 minutes listening to how nice my shrubs look and would I like treatment for those. My lawn is very small and shouldnt cost my tax return to work on. Also the representative would not take NO for an answer on scheduling an appointment after telling me the cost! I finally had to simply hang up because she kept pressuring me!! No thanks.

I am also a victim of 2/3 false service reports for mosquito treatment

The company does what it says and has a lawn care technician show up to do his work on schedule and in what seems to be a professional manner. In all honesty, I seldom spend any time watching him apply the chemicals to the lawn and shrubbery, but under the care these plants receive, they appear to be in much better condition than they were prior to starting the service a couple of years ago. Its not the same as having a landscape team come in and do all sorts of hand trimming and custom lawn care, but it allows the grass to grow so I can then cut it myself and the bushes to thrive so I can trim them, as well. Despite it costing several hundred dollars over the course of the year, compared to what I probably would have to pay a lawn care team to come on a weekly basis its a fair deal.

Great

3 cancellations in a row after being prepaid. Definitely not as advertised.

At this moment my lawn has exploded with green and apparent health, which I attribute to the lawn care applications provided by Trugreen. In the backyard I have 3 dogs that run around on it daily and do their business and the lawn really has still maintained its green throughout. I live surrounded by marsh and conservation land. Everything is constantly trying to encroach into the lawn, but your application appears to be an excellent line of defense. So far so good and that is why I continue to repeat my yearly applications.

This is my second and last year with Trugreen. Last year I had great service and the lawn looked good. This years 1st visit on April 15 they fertilized and applied crab grass preemergent. Approximately 9 weeks later on June 21st I got the 2nd visit. They came back, fertilized and applied grub control at the same time. They listed this one visit as 2 visits for a total of 3 of the 7 visits I am suppose to receive. The third week of July I called regarding an issue with nutsedge grass. On July 31 the tech arrived and sprayed an area approx.,10’ X 15’ . No fertilizer and nothing else done. They then charged this as my 4th visit of my 7. As of 4/15 to date my lawn has been fertilized twice compared to 4 times during the same period last year.Calls to Trugreen were a waste of time as was an E- Mail explaining my issues with them that they did not respond to. Your visits every 4 to 6 weeks does not happen and their visit to your property as often as needed apparently happens and you are charged as a visit which comes off your total for the year.

Products seem to be fine. Scheduling is not good and communication is not timely and sometimes after the fact.

Avoid TruGreen Chelmsford. They sell you on their expertise and guidance, yet they provide me a season of consistent and expensive failure. I challenged them for 2 concerns: bald spots and lawn moss. By mid-season last year, it was clear the drought conditions were working against us. I called mercy and they explained they were dropping seed and it will lie dormant until the rain returns. However, I would go out after a seed application and I could literally count the sparse, doomed seeds on my large dirt patch. When I asked why I have more moss, they explained that I need to be going out there before they pop by so I can agitate the moss with a rake first. Could have been helpful advice day 1. Point is, they continue to improperly treat the moss and dirt patches while offering no follow-through or guidance beyond a sales pitch. When I finally called them to cry mercy and cancel all future applications, I thought it was understood they would not be back. AGAINST my request, they came back to perform an $800+ aeration and seed dump on my acre of dirt. Unbelievable. Your local landscaper can give you personalized consultation and service for less. What prompted me to post this now is that they actually called me back to set up another season, for hundreds of dollars less. Insulting. Avoid

I would recommend emailing the local office if you ever need help, there supervisor Matt seems helpful, they should give him a rise

My grass looks amazing after every time they come!

Horribly unethical company. I have email confirmation of cancelling their service and they would continue to randomly come and perform services?? I called and emailed multiple times to cancel and they just kept coming and now they sent the balance owed to a collection agency that is harrassing my family. STAY AWAY FROM THIS COMPANY AND BRANCH. There are plenty of other places that have proper business ethics that you can use. Whoever is running this branch should be ashamed of their methods....

Overall, this is an excellent service and I would readily recommend it to anyone who asks me or indicates a need for such a service.

My lawn is so simple. .. but what BOZO applies LIME IN SUMMER to a lawn.

They make my lawn look its best.

A local representative called me and said he had an employee in the area and would meet me at my house that afternoon but never called back. I tried calling back but kept getting the national call center who could not ever get in touch with the local office and they kept sending messages to the office for someone to call me back which never happened for over a week. I even signed up for the service one day over the phone hoping then I could get the local office to address my concerns and that didnt work either. The national sales reps then proceeded to call me on a daily basis trying to sell me on the service I had already signed up for...I will be cancelling today, this is completely unacceptable.

This guy Mike Pacheco at TrueGreen Chelmsford is the biggest JERK on planet Earth. NEVER EVER DO BUSINESS WITH HIM. I left him hundreds of voice mail, he would never respond to any of your questions or concerns. He needs to be fired ASAP.

TruGreen makes my lawn greener and greener.

Horrible experience! Signed up, had first service June 8th. Called back end of July wondering when my next service was, they apologized and scheduled for August 2nd, when only a weed spot treatment was done. No fertilizer, full lawn was beginning to be overrun by crabgrass and now it is entirely crabgrass. Called immediately after August 2nd service (or lack thereof) and have had the follow up service scheduled, with no show and no calls, 4 times. I have been calling 2-3 times per week to get my lawn serviced, but clearly they are unable to help. I was told numerous times they would call me back and for all the times I’ve called them, they have never called me back. I wish they would’ve told me this when I initially inquired about the service early in the summer. They must have too many customers to actually care about my lawn, probably to care about anyone’s lawn. I have spent so much time and energy on getting my lawn treated and finally just canceled the service. Thanks for not caring about your customers, not taking the time to let them know you won’t be able to show up to an appt, and not servicing lawns properly. By far the worst service I’ve ever signed up for.

Service was as expected. Always on time and thorough.

Have had the worst experience ever with TruGreen. Billed for services that were never completed, when you call to complain and dispute the bill, a route manager is dispatched. Yes, he came to my house, shook his head and apologized about the horrible condition of my lawn. Mike @ TruGreen said he would address the bill, nope still not addressed. My service is cancelled and I went with another lawn service. Amazing, my lawn is recovering and the crab grass is disappearing. Of course, I am still in dispute with TruGreen regarding my bill.

Every single year Ive had the service, I walk the service manager around the area of the property I dont want sprayed with weed control as the plants there will die or be severely damaged if sprayed. Even though I take the time to show them the same area every year, at least once they spray it killing off the desirable vegetation. While they make some attempt to compensate, at this point Ive had it.Additionally, their weed treatment doesnt kill many of the weeds in the yard I *do* want to be rid of, and are spreading every year. Whenever I call to point out that the treatment is ineffective, they state I can ask them to come back and re-apply in 6-8 weeks. However, the incessant followups and nagging to get them to do their most basic of jobs ruins the whole point of hiring them in the first place.

Very disappointed in TruGreens service. We prepaid for the year. We were called over 3 weeks ago saying they were coming for our 1st service of the season the next day. It is now over 3 weeks later and we have yet to receive the service. I have called and e-mailed several times over the last 2 weeks with NO reply.

My lawn speaks for your results many complements thank you Laura?

I like that we get advance notice and that the specialist comes when scheduled. Also, a description of what was done, by whom, and when the service was accomplished is left behind.

My lawn was terrible but with Tru Green it looks great.

Very professional!

Always late for treatments. No improvement on lawn. Every time i call i get a national call center, i can almost never talk to some one local. next year i will be going with a different company. BAD SERVICE.

First day of training

Waited all day for aeration after putting out sprinkler flags the day before. 3 calls into Trugreen. No response from the provider.

WORST LAWN CARE COMPANY EVER!

Wonderful Job A+++++