Thank you for helping me during our daughters medical emergency. After bringing our new emotional support dog there for her first visit, which staff was super helpful with, another staff ran out to the sidewalk when my daughter had a medical emergency and helped walk her to my car safely. I will forever be grateful... and to the other family that assisted us also!!! Ty ty ty

I saw some beautiful dogs there with their owners shopping. Next trip I will bring my dog to meet new friends! They have everything you need for your pets, not just dogs and cats. And the prices are really good too. Check it out!💯🐠🐦🐕🐀😽

Products for a good number of family pets. Some specialized items.

I love petsmart on walden ave cheektowaga the grooming department is great and i love my dogs groomer katie she is the best!!!

Love the tag works customized name tags. Lazer is very quick and accurate, But some covers are missing out of the packages to protect the engraving. Staff happily replaced the missing covers.

Good selection of dog treats and toys

Online will show a cheaper price, show it at the checkout for your discount....or youll pay extra...thats if what u want is even there!

I can usually find prettyich what Im looking for, but I swear the shelves are never truly fully stocked. Im sure they run out of stuff faster than they can stock the shelves as its a busy location, but I get frustrated when I cannot find exactly what Im looking for and have to use an alternative. Im looking at you, flea and tick prevention section 👉

Coco went to puppy kindergarten here. Ryan is absolutely on point. I was super worried at first personally just being me but I felt comfortable and Coco picked up so many skills I highly recommend.

This Petsmart is well stocked. Staff was friendly. Checkout lines were a bit long! Only one checkout was available.

If I could give this place 0 stars I would ! I went into this location a few weeks back to book a grooming appointment for my dog who has been to this location one other time before. I even told them I was going on vacation so this was the only day that worked for me! In his profile it shows he has to get an express grooming service due to him having a seizure in the past. My Vet told us it wasn’t nothing to be concerned about. I understand the stores policy great! Get to the 10:15 appointment that was scheduled weeks ago !!! Under the same profile I was checked in with today ! I was told by Janet with a nasty attitude my appointment had to be rescheduled for an express appointment instead of a regular appointment. Even tho I came into the store and made the appointment with one of them ! Who should of booked the correct appointment ! Poorest customer service I’ve ever received . Want to speak to a manager ? Better off speaking to your pet or a wall I will be speaking to the corporate office about my experience I will not be returning to this location again.

Always have everything I need for my dogs. Everyone is always helpful especially Ron who is at the Target Plaza location Cheektowaga.

Came in 15 minutes before closing but found what I needed really fast. Selection is great and the associate at the counter was super nice and helpful.

I Come here for most of my pets needs, been using Sam as our groomer for years, I’d be lost without her .... Like if there were to be a world pandemic and all stores close down and your forced to cut your own dogs hair and they walk around and people start calling them FALKOR from never ending story 😔Yea like that ....Sam your the best part of pets mart they are lucky to have you as a groomer and so are we :)Love Cakes

My dog loves getting bath and pampered 🤣✌NOT

Always a good grooming experience for my dog. Looks great. Staff friendly and knowledgeable

Great quality service and the cashiers are well informed.

I always have a great experience at this particular location.The staff is extremely friendly, they make great recommendations. In addition, they offer great training classes for your dogs

Called about hermit crabs in stock and they had 0 when they told me they had 4-5 in stock. Didnt think to check the shells and then I bought a bowl thinking it was $4 and was in the wrong spot and was $10

Variety of items for your pets, they always have what I need for my rabbit and dog. They CAN get some prescription dog foods but not all brands, so make sure you check online or call and ask them.

I’ve been bringing my dog here for grooming since she was a puppy (she is now 3.5). Every time I take her in they say I need to show them proof of vaccination even though It’s all up to date and I’ve brought in copies before, so they have to call my vet at almost every visit. I had an appt booked for them to wash/dry and nail trim for her. Dropped her off and got a call within 5 minutes saying she needed to be picked up because she wasn’t cooperating with them and wouldn’t get in the crate so I had to pick her up and book an express appointment. My dog is very friendly and very manageable so there should (and would) never be an issue! You pay for a 1-2 hour service and they crate your dog for most of that. So express appointments they take them back right away and do all of that from the start. Why am I paying for them to crate my dog and not for them to do the entire service within 30 minute like they do for “express appointments”. The staff there obviously had to have treated my dog some type of way for her to not willingly listen to them or want to be there. Terrible service.

The associates are very helpful and knowledgeable about the animals and actually help when you ask a question!

As always the best!💜

Always a good place to get your pet needs

On April.18th had appointments for my dog who get groomed there every 10 weeks. When dropping him off he was nervous which he usually is but always calms down after we leave. Actually we are always told how wonderful he was. We get there and was told by their tech that they would not take him because he was nervous. Also said his eyes did not look good. Well he has had cataracts for over 2 years and on medication will not go back again. How discriminated the tech name was.Katie

This is now the 4th time on separate occasions that I have received a phone call on the same day of my dogs grooming appointment saying they had to cancel the appointment. They are booked out sometimes 2weeks in advance, and I’m getting phone calls 30mins before my appointment time to cancel and reschedule. Will NOT be booking from Walden Ave store again!!!

Ryan gave me advice and it worked he was really polite and cool and helped me get what I was looking for 💯💪🏾😎

Theyre matching online competitors, and groom while you shop.....no need for Chewy

My female crowntail betta fish is so healthy, we got her on feb 8 2021 and have had her for 4 months. She is the best

Just a great place to shop

Found a very nice peice of cat furniture here recently. I have been going here for years, the quality is consistent, even if Covid-19 has caused some product shortages as of late.

Best place to buy pets.

******CUSTOMERS BEWARE*******I took my dog there in December everything was fine his hair cut was good. I had no issues. The second time I took my dog back they canceled his appointment and I rescheduled. Due to rescheduling they said they were going to give me 10 dollars off. Which they didn’t do and over charged me more than what I set him up for. It was busy and they said they’ll call me when he’s done. I dropped him off to get a trim and they did a rush job and botched his hair cut. Even cut him twice. He was anxious the whole time after his haircut. I do not recommend bringing your dog there.

The groomer did an awesome job shaping and trimming my dogs coat, just what I asked for!

Lets start with a massive mess. I have taken my dog there before to get her nails done.I called to set a new appointment and was asking if they needed anything from me. They hung up on me!!!! Called back once I calmed down to see what was going in and make an appointment, was told my dog was not in their system and I needed paperwork. When I told them she should be in the system because I had the receipt from her last visit. Was told I still needed the paperwork. I setup the appointment and about 2 hours later my wife gets a text Your appointment has been cancelled.Called them again, was told they never showed it being cancelled and I had no appointment on their book, MADE ANOTHER appointment asked AGAIN if my dog was in their system yes we show her in the systemWent to the appointment and told my wife just in case bring the paperwork, I dont trust themSure enough got there and again my dog was NOT in the system.Will never go back.

Air rould be great if a national chain of. pet stores like Petsmart eould sctually have. good stock of holiday pet supplies for cats.You have tons of things and even Guinea pig costumes but nothing for cats.Also should have sufficient holiday toys but almost nothing.

If you care about your pet do not use their grooming services.

I love this place you can always find someone and theyre always willing to help you and the groomers are there really great with the animals too

Places lovely they even let you bring your dog there

Great place to purchase pet things.

I took my American Eskimo dog to be groomed at PetSmart and Amanda did an amazing job. My Bella looked so good when she got home.

Great food and supplies for ur pets also cutest kitties

A very nice place

Large pet store mainly go for fish and cat supplies. My half moon male betta which cost around $10. Only lasted three days in my fish tank. He was the only fish I purchased that trip that didnt stay alive. Here what the tank looks like now. All the plants and gravel came from this location as well.

They dont never have nothing in this petsmart

I got September a fish and the things that go with the fish tank they were great

Very good selection of products at this location !

Very good, nice personal and kind ..they love pets.

Not my favorite place but they have a little bit of everything so it works

Knowledge staff and a clean store. Plenty of selection and good prices too.

PetSmart is a great place to get stuff for the first time pet owner. They have knowledgeable staff members and a wide variety of products. But once you find what you like e.g. food, toys.. your better off buying them online cause PetSmart is very expensive

Awesome experience...The banfield pet hospital inside of the one on Amelia Dr they are the best!

Clean, smaller Petsmart. Friendly staff, had what I needed.

Terrible, did not have the 10 pound bag of peanuts that I usually buy.

My wife and I have had our dog K.C. Groomed by Amanda many times. Our dog has some health issues and Amanda is so patient. Always an excellent groom.Thank you Amanda and thank you PetSmart! 😃🦮

Great store great staff

The best and nearest place for me to take my little guy to have his salon day and get the works. The girls love him and he enjoys it!

Come to store due to convient location. It an expensive pet store like any other. Purchase the same product every 4 to 6 weeks again because of convenience. They have the social distancing signs in place and hand sanitizer but dont really enforce the social distancing guidelines let alone face covering. Every time Im in this store one register open and more talk than moving people along.I really cringe everytime I need to go there.Hire more front end people and get rid of the forced donation on the screen they make you touch in the days of covid.....

My little yorkie is always satisfied with the service they make my baby look so adorable

If I could rate lower than 1 star I would.I have been buying my pet supplies from Pet Smart for years and never had an issues. Recently I bought a banana ball python from this location, and with in 49 days my snake passed away. This my first snake. So I did my research and made sure his enclosure was near perfect and took extra precautions; feedings on fridays, I researched what size mouse to feed him, two hides, small water dish, humidity gage, thermometer for heat pad, temperature.After my snake passed, I was very upset and did extensive research as to what could have happened, what I came to realize was I was sold an extremely emancipated and malnourished pet, who likely didn’t have a shot living when he was sold to me. The day prior to his passing, I had him looked at due to his behavior and was told he was in the top 3 worst conditions he’s ever seen regarding unweight weight snakes. Despite my efforts and feedings, I lost a wonderful pet snake! I understand there is a 14 day return policy, however when I called to discuss my issue, the manager would not even speak to me and I was told there was nothing they could do.I am extremely frustrated, upset, and disappointed. Pet Smart lost a loyal custom and the Better Business Bureau of animal abuse will be hearing from me. All animals deserve good, healthy, satisfactory living conditions, which are not being provided by pet smart. It disheartening the animals are living in such conditions, then being sold to customers.

Got everything I went for.

As anything else pet food has become more expensive. I need to buy but why so expensive? Little cans that cost 65 cents.

My dogs love this store and just about everything I buy for them

Nice store

Fair prices. Clean. Friendly service .

Good deals and helpful staff.

Great Dog Food Advice

Prices keep going up

I took my dog to be groom and they were great with him

The staff was friendly and was able to answer ost of my questions.

Super nice people and good collection.

Fun, has everything you need .

Pet adoption just needs to be bigger

My pet is 3 months old, second time getting groomed 1st time was early AM second time late afternoon he had anxiety from noise people and was unable to complete the service. I was not charged for the bath however was told to take him to a less noisy environment instead of stating bring him at an early time again so we can see if thats the issue and its more quite . I took him to pet supplies plus early in the AM he received the full service ..they were quick to lose a customer and pet supplies plus gained a customer

Always friendly. Lines are kinda long but nobody seems to kind when you have a puppy

Adopted a kitten was amazing

Wonderful staff great variety of dog coats and sweaters.

I just switched to petsmart for grooming. My dog has cancer and needs surgery, he also has a heart murmur. Petsmart Is first place to tell us that our dog should not be left in a cage or put under any extra stress because of heart murmur. So petsmart cancels our first appointment and sets us up with an express appointment (old groomer never offered this). We were in and out in 1 hour!!! Not only does our dog look great, he is happy and being himself the same day he got his haircut (use to take him 3-5 days to start acting normal again!!!On top of the fantastic care they gave my dog, Katie (the girl we booked appointment with). Gave us a card, signed by all groomers, wishing us luck on our babies upcoming surgery, and a stuffed animal for him to snuggle with. We couldn’t be happier with Katie and the rest of the staff at Petsmart!!! We are going through tough time with our dog right now and it was awesome to have someone go out of their way and do extra for us now!!!We can’t thank you enough!!!!!Thank you KatieLove,Brooklyn ❤️❤️❤️

On my dogs last day, we didnt know what to do. It was rainy out but we wanted him to see humans and other doggies. So we took him to Petsmart to smell all the treats and pick some out. We were approached by a couple of employees, asking how old Dirk was. I broke down and they immediately said we could have whatever treats for Dirk. We picked out chicken and sweet potato treats and little freeze dried chicken treats. They brought us to the area where they have the dog training lessons and thats when they grabbed their iPad and took photos. They took photos with our phones too. Told us we could stay as long as we wanted.Honestly, the staff at Petsmart on Walden was just absolutely amazing and comforting. They pet Dirk and gave him all the lovings he deserved. They genuinely cared about us and Dirk and the situation. I am forever grateful that they got such great pictures of us.

Take great care of my pet

Loved how they treated us so kind when we bought our new puppy with us to buy stuff for her

Its a big box pet store. I normally go to the one In Boulevard Consumer Square. The location in Cheektowaga i like better as once the Amherst one moved locations In the plaza they rearranged everything and they stopped carrying the cat food I buy for mine.I go to Pet Supplies Plus now. A bit smaller but I find what I need at a lower price and with much friendlier staff. They even send customer surveys to get feedback on your visit, good or bad plus offer carryout service.

It was a great experience and even picked up a python,only thing they didnt know when the snake was last fed..other than that great store!

Staffs are great!

The customer service at the Cheektowaga location was as poor as you could get. I made an appointment for my two dogs 4 days ago through the app. We got there as the store was opening due to our appointment being at 915 am. The woman simply pointed us to the groomer door, as we tried to open the door to go in the woman rudely claimed we had to wait as the lights werent on and the groomers werent open yet. So we politely walked around the store for a few minutes and as we came back a guy and his dogs were in the sign in area for the groomers. So we assumed the groomer would tell him theres an appointment ahead of him and that he needed to wait due to the covid restrictions or at least come out and let us know whats going on... But as expected they did not. By 9:30 after waiting a half hour we were not updated, greeted, or talked to once by the employees, the lady at the register, or the groomer who was late to begin with. We received no explanation after waiting patiently, so while on our way out we watched the groomer prep the guys dogs for their treatment and left extremely disappointed and upset! This was supposed to be our pups first time getting professionally groomed and was a poor experience non the less.....

Great Staff here. Theyre very helpful when I need an item right away.It can be a bit hit or miss but it is a quick in and our if they dont have what Im looking for.

I was very glad to hear Samantha was still working in the grooming salon. She has been our usual groomer for many years and I am very happy with her grooming talents. Henry and our previous family pet, Sammie, both were well cared for during their visits with her. Samantha is a great example of kindness and compassion and an asset to your business profile. PetSmart is well represented by Samanthas job performance as a groomer.

Excellent customer service!

The cashier, was wonderful. I needed help with finding creative things for my cats! He even offered suggestions for another place when we determined that they didnt have the items there. Thanks Much!!!

Great grooming dept...

Learned a lot about turtles there interesting outing

Bought a 3 in one lightbulb for a reptile and got home and it didnt work. I was forced to go return it and not even given a sorry.

Colleen the store manager at the Walden Ave Petsmart location helped find the right food for my cat over the weekend. Super helpful and understanding! Appreciate it! THANK YOU!

Bought a snake from here they didn’t have any logs on the reptile told me it was eating and never did and today 4 months ago from when we got it the snake died randomly

A lot of times its an issue finding staff to assist you, however that is not something to take out on the staff, they really do what they can to help customers, its just a shame to see them stretched so thin, whether thats a corporate thing or store location issue. Id probably give less stars due to this factor because its really quite maddening when you need help and also that checking out is equally abysmal BUT as I said the staff that does help IS great and really dedicated to helping people and making sure to prevent people from being ignorant with live animals.

They always have what I am looking for

Cool

Great prices

Great deals and sevice

The building itself was clean, parking ample, guest services mediocre at best. If you have a question be prepared to figure out the answer yourself (good old internet) or get turned over to three different associates to help you only to find out sorry we dont carry that at this store. Additionally, there prices are high compared to other stores, milks, ECT.