Daughter went here for testing with Dr. McGee. The office was quick and friendly for the first appointment and had no negative impressions. After testing Dr. McGee said the office would call us to schedule our follow up to review the results and that was the last we spoke. It’s been over 3 weeks and I’ve called 3X and no one has answered, left voicemails and no one return calls, and emailed Dr. McGee myself with no response. Every where else I previously spoke to that offered tested scheduled all appointments (testing and follow up) during the same phone call and they were within 3 days from each other. This behavior is is highly unprofessional and is leaving us stuck and unable to give answers to my daughter’s school who is waiting on us. Looking at these other reviews, it appears this is an issue.UPDATE: Was able to reach them. Their phones have been down to incoming calls. I was able to get appointment figured out and everything else went good. Things happen.

I started my journey with Henegar counseling in the spring/summer of 2020. Like everyone, going through COVID-19 was a disaster for me personally. I decided to go with/support an intern with Richmont University and was very pleased with my experience as far as the counselor/therapist I was assigned. She was professional, responsive, and a great help to me throughout the last year.What I am not pleased with is the ridiculous amount of confusion regarding billing that happens at this office. I’ve been overcharged, forgotten to be charged (for several sessions in a row) and even told that my card was declined or expired when in reality, someone just wasn’t typing the number in correctly.In addition, I have had several issues scheduling appointments and getting the front office staff to call me back. Generally, the organization of this center was not up to my standards. After I ended my relationship with my last therapist I have not sought out another therapist through Henegar counseling because of the negative experience I’ve had with them. If you can’t run your front office why should I trust you with my mental health?

I have had great experiences here. I see a lot of people have had unpleasant ones with the receptionist. I have never felt they were rude to me; quite the contrary. But there must be some truth to it based off the consistency of the reviews. There is also a person on the first floor that takes your temperature and they have always been friendly to me. I like the building, it is very interesting. When I did testing alone it was nice and quiet so I could concentrate. I like that they use white noise machines so you dont accidentally overhear someone elses session. I actually used the same brand of white noise machine at home for a time (I have tinnitus). I really like my psychologist who is very nice and open minded. I have had great results, specifically reduced anxiety. I recieve counseling for both trauma and Autism Spectrum Disorder and I dont know where I would be without therapy. I would reccomend Henegar to anyone. I can only speak for my own situation, but I have BCBSTE with Optum for behavioural health, and my copay is only $25. They are a little slow to bill and sometimes charge a whole month at one time, but its no big deal. I enjoy both the virtual meetings and those in person. I have never had a bad experience at Henegar that was exclusive to the place itself. Highly reccomended for both kids and adults.

We love the counselor but the receptionist is absolutely awful.First off, I called for my son counseling and it took a little over 3 weeks to hear back. I had called 2x in between that and finally had to ask to speak to office manager.Now that we are established, she literally sat and argued with me WHILE IN THE LOBBY about how many times we had been seen. (It was only twice). She’s very rude. She said we owed over $200 🙄 then got mad and yelled “I don’t know just take it up with the therapist” I was SHOCKED.THEN, had to call this week to see about myself getting established. (Had my referral) and had already done my homework on who I’d like to see if possible. She pretended she couldn’t hear me on the phone over and over and over saying “hello, hello” I finally hung up and today while in the office in person I tried to get set up as a new patient and she literally acted like it was biggest inconvenience, told me she didn’t know what to tell me bc it was gonna be a while, her “computer wasn’t working” then she “couldn’t fill out an intake form” just freaking ridiculous. I dread dealing with her everytime and I’ve heard the same from others. She just doesn’t go out of her way to help you at all.Just rude.However, providers are wonderful from what we have experienced.

If you are looking for a safe place to process and heal, this is a great place for you. There are a variety of techniques used to help with healing, too. This place is peaceful, loving, supportive, and profound. I cant recommend them enough!The only drawback at Henegar is the office staff. Im honestly not sure if they instruct them to be milder, but it can come across as impersonal. But, they are super helpful in getting you in (theyll put you on a cancellation call list) if you need an appointment. If you can push through that, you will most likely find an amazing therapist waiting to help you heal.

You can find healing at this place. The people are very professional and kind. They go out of their way in scheduling to help you get appointments with the right counselor for you who takes your insurance and/or is affordable. You will encounter a kind receptionist when you enter and and a safe, peaceful atmosphere. And best of all are the AMAZING counselors...give it time and you will never regret it. Its positively life-changing!

Didnt get to make an appointment. Called to schedule and advised the front office that I had checked out their profiles on the website and had an idea of four women I would like to try if available. She continued to try to push two men on me to try after I told her that Id prefer speaking with another woman. Two did not accept my insurance and I would have to wait a few weeks for the others, I understand that, but why keep trying to push me into something I dont want? If I cant get the receptionist to listen to me, what would my experience be once I came to my appointment? Id rather not find out.

Nice friendly Christian people..Not racist to color religion or sexual beliefs.

Staff is curt . Non profit only caring about the profit and will not work with you for any reason .

I dont leave bad reviews normally but this place went above and beyond to be rude, unaccomodating, unprofessional and broke HIPAA laws. I was not the patient. I am the parent of the patient. We got some testing done on our child. We missed the appointment beyond our control to review the test findings. They charged me $145 for that and refused to release the findings without paying that $145 AND scheduling another appointment for $145 with Dr. McGee who isnt available for an appointment for two months. I demanded the records. Even paid the $145 and had another doctor request the records. They are still refusing to give me my childs medical records in violation of HIPAA laws. Instead, the Dr. took the time to write a 2 page letter justifying his missed appointment policy and ignoring all of my requests for the records. This place is rude, unprofessional and care more about money than kids.

I am extremely offended by the receptionist, Dottie, when I called to try to schedule an appointment. She was unkind and very impolite. When I told her I just wanted to leave a message for the counselor my daughter had been referred to, she called me difficult and sent me to a voicemail while I was in mid sentence. That kind of reception, especially at a counseling center, is uncalled for and very unprofessional. If I were one of the counselors at this facility I would want to know how my potential clients were being treated.

Let me be very clear, these people do not care about you. They care about your money. I was wrongly sent here by my parents when I was 14 for anger management counseling. My problem was not anger, I was severely depressed. Nobody would listen to me, not my parents or anyone working at this establishment. It progressively got worse as I was forced to go to my appointments or face the consequences from my parents. Again, I was struggling, but not with anger.My counselor was Yohunnah. I tried to tell her repeatedly that I wasnt angry, I was misunderstood and sad. She had spoken to my parents before my first session and took their word as the absolute truth, so she kept telling me I was just in denial about my anger problems. Understandably, that did make me angry. No one would listen to me.She made me speak to her by telling me that if I didnt, she would tell my parents. My parents were going to ground me if I didnt speak to her, so I felt I had no choice. She then decided to tell me that anything I said, she could and would relay to my parents. I was horrified, there were things going on in my life that you never ever want to have to tell your parents about. That is the WHOLE point of going to a therapist or counselor. The only reason I was able to stop going was because school had started back up as well as band and there simply wasnt time for me to go anymore.Recently, I went back (not knowing it was the same establishment until I got there) for EMDR therapy because I have recently been diagnosed with PTSD (surprise, surprise.) I told the lady I went to about my horrible past experience here, and her response was, Oh, yeah as a minor you dont have any rights. I looked into it, and apparently it is, in fact, technically legal to share information with the parents of a minor that they dont want to be shared. However, this is very much frowned upon in the mental health community as it has caused peoples mental state to worsen considerably, and even caused them to commit suicide.The people who work here should be ashamed. They made an already difficult time in my life much more so and put therapy and counseling in a very negative light for me. I still struggle to seek help because I have only had bad experiences.

Been super good staff in working around my crazy schedule. I love my trauma therapist!

I have always had a wonderful experience with the scheduling department, my counselor, and the receptionist.

Thank goodness there is affordable counseling in town!