My service advisor, Jacob, was excellent. He did not give up until he solved my problem with the car. He asked lots of good questions to determine what was wrong and moved forward with a resolution with the help of your service personnel. I will definitely ask for him again to serve me.

Always great service from the staff! Wait times are as quoted and they keep us posted while we wait. Happy with our service visits at Economy Honda.

First service on our new Honda Ridgeline. Service Department is excellent. Very courteous and prompt, Our wait time was much shorter than expected. The waiting room and facilities are also excellent.

Great customer service experience. Really like the check-in process. All the employees are very friendly and professional.

This is my second car with Economy Honda and with the same sales person Sal Greco. Hes the Best!! This service was due to a flat tire but while at the dealership I also had my oil changed, tires rotated and overall checkup. The roadside service was prompt and had my tire changed in good time. The service person Nate was a dream to work with, as I was an upset customer due to my Honda Care experience. Nate greeted me at my appointment time, discussed everything with me, gave me an update during the service and I was on my way within an hour. Sal checked to make sure everything was going well the entire time. He even checked to make sure after the service. Very pleased with Economy Honda. The Honda Care situation has not been resolved and Im extremely upset and concerned that I paid for this extra policy and that isnt going to provide the security to me as described by the Honda representative that sold me the policy. Have I bought a pig in a poke??

I was first told by a service rep it would be almost a week before they could even look at the problem, which involved the rear suspension system. This made me afraid to drive the car in the meantime because I had no idea how serious or dangerous it might be. I called a second time and they moved my appointment date up about 4 days. Dropped the car off on Monday morning and they not only looked at it, but they fixed it the same day. Im so grateful they changed my mind about their service dept. I will return in the future.jim

Excellent customer service from Service Advisor, Kevin Roberts! Thank you for giving us honest feedback regarding the repairs that our vehicle needed.

I recently bought a Honda CR-V from Economy Honda and I had a wonderful experience. My sales guy was Kyle and I also dealt with Mike in the Finance Department. Everyone was so helpful, professional, and personable. I didn’t feel pressured and their genuine guidance was greatly appreciated. I definitely recommend them for your next vehicle purchase!

Check in and check out were smooth, efficient and friendly. The only reason for the missing star is that I and another customer stood around for about 10 minutes before a service writer in the garage area asked if we were waiting for our cars. He then went himself, while 3-4 other service writers sat at their desks watching, to get my car and then the other customers car. Thats somewhat uncharacteristic of this dealerships service department. Ive been a customer of this dealership, Economy Honda in Chattanooga, for 38 years and have always highly recommended them. I will continue to do so.

I got an email with a discount offer a few days before my service, which was vey nice! I really appreciate the mechanic telling me at my last service that my 100,000 mile service would be expensive. So I was able to plan for it. Shuttle service to my work was great! Love that my car is run through the car wash after service! Love this Honda service center!

We were not sure if we would be purchasing a car that day or not; I had been searching for several months but the care, time, and knowledge our sales consultant, Catrelle Henderson, provided was amazing! With his help we felt very confident in the decision we made for the purchase of our new Honda Passport! We sincerely appreciated his patience!

The oil change and other repairs did not take long. The price for the service was reasonable. I am always impressed with the professionalism, cleanliness of the waiting area and restrooms, andoverall quality of the service.

Kevin was very friendly and efficient at getting my oil change and tire rotation. I wish the tire rotation was part of the oil change, however its an extra charge, no water or soft drinks or snacks offered in the waiting area, would be a great improvement. Service seems to be bare bones. Just saying.

Very enjoyable experience today. Service was fast and efficient.

Great place to shop for your new Honda. They were very helpful in putting us in our new Accord Hybrid. Upon purchasing, the paint had some hard water spots that had to be professionally addressed. They were very professional and took care of the matter.

As always, they are prompt, professional and courteous. I wouldnt go anywhere else for my oil changes or repair work!

The maintenance was quick ebough and very smooth.

You cannot have a better Service Advisor than Eddie Benscome. He kept me up to date with what was going on and has always been upfront and honest when dealing with me or my wife. He keeps tabs on what service is being done to the vehicle. The service dept itself and Eddie cannot be beat.

Usually economy Honda is efficient but today it took them 2 hours to diagnose a starter problem. And then after agreeing for them to replace it. They took an hour to tell me they would have one in by Thursday. Not timely at all. They could of just told me that initially

Denny & Eddie are always super helpful and efficient! They make a big dealership feel small and personal by providing excellent customer service and care.

Everyone was very nice and took good care of my car the lady that helped me get started was very sweet and made sure I had what I needed 😊

Oil change. Fantastic and personable customer service.

Prompt, excellent service. Staff are extremely friendly and courteous. Appreciate the shuttle service and conversation during the ride.

Oil changed, tires rotated and balanced, and windshield wipers replaced, all done quickly by the friendly and courteous staff.

Spent $400 on getting everything up to date on my Honda and arrived home with a torn tire stem. Spoke with Kevin who said basically, not our fault or problem because you didnt buy your tires here.

Eddie was great! He was very professional and explained everything thoroughly. I highly recommend!

Recently, I took my car to Honda for an oil change, filter change and a tire rotation. A short time later, I noticed when I was cleaning my tires that my tires were never rotated although they charged me for it. All I know is that now I have to go back there again and take time off of work for them to actually do what I paid for! Update: Today, I went back to the dealership. I met with the manager. He was very professional and apologized for the error and took care of me to make sure I was satisfied. Apparently, it was an honest mistake. I appreciated that he accepted full responsibility. He was also sincere and demonstrated not only by his word but also by his actions that he values me as a customer. Today, that is hard to find. That being said I will continue to do business with them.

Kevin was very nice and very informative. I always get my oil changed at Economy Honda because they are always nice, take car of my car and keep it clean and let me know if anything else needs to be done.

Honda has such a professional and friendly team and a lovely waiting room that what might be a dreadful experience of car repair is transformed into one of relief and comfort. Thank you, Honda!!!

Great service. Explained everything that was done in detail. Waiting room & restrooms were immaculate.

Kevin Roberts, Service Adviser at Economy Honda of Chattanooga, TN, was very helpful and professional in assisting me to get my vehicle cared for.

I purchased a pre-owned CRV in November 2020. Within weeks of my purchase, I have had one expense after another. I was told upon purchase fluids were recently changed so on and so forth, all complete lies. I HATE complaining and here I am. I have asked a couple of times to meet with someone to get things straightened out and I am refused. I have been really kind and constantly get ignored and pushed out the door.

June 8 reported Check Engine - Emissions error and service department was unable to resolve - I expected them to contact me once they learned solution from Honda. I was never contacted.September 10 - I made appointment for 25k service and resolution to emissions error.September 13 - I was told they knew how to fix it but didn’t have the part, would need to keep it another day. I went home without a car.September 14 - after lunch, I hadn’t heard anything and called to inquire about when car would be ready and was told 4:30-5:00. My husband dropped me off and left. After a short while I was told my car was not ready, the mechanic had cut his hand on another job earlier in the day and was moving slow - my fuel tank had been removed for the recall and had not been replaced. I had no idea I was having a recall service! I was taken to Enterprise Car Rental across the street and left there because “they are readying a car for you to use”. The rep there asked me to wait and pray that someone returned a car in the next half hour because they were about to close and had no cars. He eventually found one at another E’prise office near airport. Another rep drove us to the other office where I was given a car.September 15 - I was told that the service and recall were complete but they assumed the part for the emissions error would have been included with the fuel tank but it was not. They would need to order it and do t know when it is expected. I was out of town on business and needed to pickup my car the next day.September 16 - I arrived at 4:30 to get my car. I was ignored by the service writers when I arrived and one guy said he assumed I was with another gentleman who had been waiting - there was no reason for that as I was more than socially distanced from the other customer. Gender bias is the only obvious explanation for that. I eventually found my service writer and my car was delivered shortly after. After driving away and traveling for no kore than 2 miles the car alerted me that the fuel was low and to find gas immediately. The fuel gauge indeed said empty and yet my tripometer indicated I had only traveled 20 miles on the previous filling of the tank. Then the tire pressure low indicator came on. I returned to the dealership. The service writer was apologetic and took the car to check the tires and fill the tank. The tires were fine and the TPMS had not been rest after the rotation. I said my previous service failed to rest the oil life indicator so together we looked and the same was true this time.

Always hve a great experience here qua;ity work an staff take care of your needs

Economy Honda is always available to help me with my car. They always provide great customer service.

Everything was a great experience! Thank you! Fixed my issue and always a good experience at the service department.

Wonderful excellent service Kevin in Service was great made sure I was taken good care of

Richie was attentive to me and my needs today. I appreciate him. Thank you, Richie.

Great customer service.Kept me up to date on entire process of my vehicle repair.

Very difficult to get through to advisor on details & options of texted quotes and recommended service and maintenance. Called 6 times. 4 times no one answered and automated answering program timed out. Left messages twice before receiving call back. Service completed in time promised.

It was my first service here on a new Accord. Quick, professional and painless.

Always friendly and exceptional service. Very knowledgeable staff.

Had routine maintenance performed by Economy Honda. Services performed timely and with quality.

Everyone was kind & helpful. I was in & out in an hour.

Great servicing of my car and a car wash to boot!

Great service! Would not take my car anywhere else!

Service team is awesome, everytime I am here, they treat me with respect and honestly are concerned about my safety before having me back in my vehicle. Thank you for your concern, I appreciate it guys!

Though I bought my new car from some other dealer, they heard the issues with the new car and assured that they would take care. They made sure everything was alright and checked for other issues as a complimentary!! Great service I would say. Will definitely go back for my next service due.

Just needed to install the under back seat storage unit. Got it done and out the door in 15 minutes.Made me smile.

Had awesome fast service

Service is always fast and accurate.

Service is allays done correctly and quickly.

The service managers are very courteous, and the repair was done well!

For all your service needs, contact DAN or Jake-they go above and beyond to help their customers-all with a smile. Thank you Dan and Jake, for everything. We really appreciate both of you and your excellent customer service.

Fast Service and part was in stock

Friendly, efficient service!

Great service when I go.

Professional, knowledgeable, and economical. Quick oil change which I appreciated. One of the best Honda service centers I have been to.

Economy Honda took care of my needs as always!

Excellent service from Eddie

Excellent service!

As always, good service

Excellent service

This would be a five-star if they would have fixed my problem, but they were quick, nice, and didnt charge me for the time they spent determining that they couldnt fix the problem... that may be little, but I have had other places do much worse.

Great sales and financial staff. We purchased our daughters second car here (the black accord) and were treated great! Eddie was our salesman and he really worked hard to put our daughter in the car she was happy with and we were comfortable with. 5 stars🌟

Drove from Knoxville to test drive and purchase a SSR. Convertible top does not open without hitting the trunk. Dealer did not advise of this before driving, and cannot compensate for it in the price. Is allowing another customer to get a rental and drive 3 hours to purchase tomorrow without disclosing information to him. Sales rep was nice. Manager experience was terrible. Would have purchased today otherwise

Denny took care of everything for me!!!

Took my Honda Civic in for some minor repair work. Very impressed with how quickly they were managing the heavy flow of customers coming in for various automobile services. The problem with my car was identified quickly and price quote provided. Very fair and HONEST. Repair was completed, I received a free car wash and I was out. All within two hours. I was very happy to see this dealership treated me to great customer service and honest service. I highly recommend this dealership for everything you need that is Honda.

As a first time car buyer, I was nervous about getting ripped off. Economy Honda made my experience super easy. They helped me understand all of my options and helped me make the best choice for my budget and my future. The staff is super friendly!!! I would highly recommend working with Jared Haas, Mary Haas, and Austin Smith. They have a wide variety of new and used cars!

Always 5 Stars.Outstanding service.This is a perfect example of how to run a successful business.

Love the service department! I came in for an oil change and they noticed one of my blinker lights was out and they changed it at no charge. They also price matched with a local shop to get my timing belt changed so n my accord. They go above and beyond and what wouldn’t go anywhere else with my Honda.

Six cars for my family from this dealer .

Great service department! Employees, waiting room, service and customer service! Also my favorite body shop - Red Bank on Dayton headed North - worked with them to repair my almost totalled new CRV, and they were both great.

Came in to have bushings replaced at 9:30. L they quoted us 2 hours and now they said it is going to be closer to 2:00 or possibly 2:30. During our wait multiple employees are running in and out of the waiting area getting snacks and texting. Could have had it done at another place for half the time and half the cost. Would not recommend.

New place with great service and its clean.

Terrible service had to charge me extra for service just because my car isn’t stock and have terrible customer service will never go back!!!! After gettin my car back the driver side quarter panel was dented and scratched from god knows what

Took them almost half a year to get a part in for a very important safety recall & when it finally came they didnt even call me.After I got my car back it had the check engine light on & started having other issues. I told them all this started after I took it in for the recall so they said to bring it back & I would have to pay for a diagnosis. After that they said I needed new rear breaks but when I took it to my mechanic he told me (even showed me) how my rear brakes have 40% life left.Honda tried ripping me off... Again

Great vehicles. Huge facility is a little impersonal but the staff does try to make you feel welcome.

Very professional business. I will definitely be bringing my Honda back here.

Everyone here is very nice while getting the oil changed .

Ive never had any issues with the service department at Economy! Always professional and efficient!

Really good place but they moved

Great service department with honest people. They have snacks and a clean waiting room and will put a kids movie on for my little if needed.

Easy buying experience. Friendly staff.

Great job ...professional service

Waited 2 hr and a half for a oil change wont go there again

Great service department!

They claim we would get the car at sonic price 16500 and when it was all said and done they charged sticker price (over 19000). Beyond pissed and will be calling. Do not do business at this location.

Awesome and Friendly

Always go here for my service needs.

Good people

Will sell you a car

Good

Excellent

Great service

Went in for A1 maintenance for my 2021 Honda Accord. The service was excellent and quick. Kevin was very helpful and professional.He went above and beyond to help me. Thanks Economy Honda!

The service was excellent! We only waited about 30min for our service without appointment! I love how they have a waiting area for kids. The service advisor who attended us was super nice!

Jordan hands down was AMAZING, kept me informed every step of the way. Always receive top notch service and this appointment was flawless. Honda woman for life. Its rare to find excellent customer service amidst the pandemic Honda still remains Above the Norm with Exceptional SERVICE!!!!