This is one of the best UPS locations I have ever visited. Each of the staff I have interacted with have been extremely helpful and respectful. Samantha saved me more than $50 last week by letting me create my own custom package in the store. You all are awesome!

Breakthrough delta cases are on the rise in Virginia but only a single employee out of four was wearing a mask. The transaction was quick and efficient, the staff were polite, Id say they had good customer service except for their lack of concern about customer safety. Id recommend going elsewhere until the delta wave of cases passes by.

We needed several documents notorized for a real estate sale out of state. The staff were all pleasant, fast, and knowledgeable. $5 a page plus $5 to quickly add witnesses to one document. Fast, painless, and professional.

Val and her team of professional associates were fantastic from beginning to end while working in conjunction with a local auction company and an out-of-state client. Truly the creme de la creme! Thank you!

I had a very positive experience with this location when shipping a router/modem back. Everyone in the store was friendly and working hard to keep the wait very short. It was a seamless process and took no more than minutes. Thanks!!

I have been to this location a handful of times and each time I have been immediately acknowledged, quickly assisted and will taken care of. I dont understand the low rating but it does not reflect the service that I have consistently received.

Just had the best customer experience with Samantha at the UPS store. I watched her help a lady in front of me who was having issues with her package. She was very patient and diligent. She did the same for me. Awesome job, Samantha!!!!

The return process - UPS makes the process seamless - EVERYONE-EVERYTIME- makes it so easy - unlike the “f” place!

New Female lady there is always friendly 24/7 she bought my business back to the ups store

Great service at reasonable prices.

Joined veeerrrrry long line down the sidewalk today but it moved quickly, and easy to see why once I made it inside: very friendly staffers working very efficiently. Also felt safe in the socially-distanced line and interior of store, where they limited the number of people inside at one time.

I did an Amazon return and the woman, I believe her name is Katie, was so friendly! I had accidentally set my QR code for Kohl’s and she showed me the process of re doing it for their store that way I wouldn’t have to drive out of my way. They are very efficient and quick and also following CDC guidelines for Covid-only allowing 5 customers in the store at a time. There is always a line every time I go bc they are so busy but I never have to wait more than 2-3 minutes! 😊

My favorite UPSStore in the whole world. Customer oriented and helpful. I enjoy going in to do return packages, because I know it’s going to work for me. Every person who works has helped me. I never know what I am doing, so I need the help. Thanks.

Mr. Chris at this store was so kind and helpful today, it moved me to tears. Highly recommend.

DO NOT GO HERE FOR A NOTARY SERVICES. They are terrible. I was selling my RV and explained to the notary in what I needed and by his direction, placed the signature in the wrong place which triggered a chain of events of time and money on my side to get a new title printed causing several weeks of delay on the sale. Zero accountability from Gary the Manager.

Gary and his team provided excellent customer service. Thanks, Gary!

I just want to commend the staff: Samantha, Phil, and Chase. I had a package to return from Amazon that twice had a problem with the QR code. They worked with me to help me sort things with Amazon and ended up saving me more wasted time and money. They deserve raises or commissions on all they have been doing during this crazy time. Thank you!

I pulled into the parking lot and saw a long line, I almost drove away, but I really needed to take care of my Christmas returns. The line moved FAST; the employees were so helpful, efficient, and friendly!

Always long lines. If they are going to be a Amazon drop off point they need to hire more people.

I was having problems with an Amazon return and the employee who working with me was very helpful and patient throughout the entire process. Thanks for all your help!

Best UPS Store we have EVER used. We have been visiting this location for over five years, and I still come away astonished at their friendly and efficient way of exceeding our expectations. They are not only quick, but also proactive, often thinking up better ways to do things that I had planned. Very helpful. Consistent quality. Awesome customer service.

Samantha Slough went above & beyond!You helped me solve the problem with professionalism & grace. Much thanks!

In the past Ive been frustrated with the limitations of The UPS Store as a non-corporate outlet. Im giving this one 5 stars, because in spite of those limitations (and limited access to UPS shipping systems) they sorted out the error messages I was getting today from UPS.com. Specifically, Chase exhausted his efforts through UPS Store access, tried to help me through my own ups.com account, and ended up calling UPS proper. The point is – that really wasnt his job, nor is that what The UPS Store does, but I appreciated it.

I have done 2 amazon returns here recently where they scanned the barcode on my phone and they are supposed to package and send the items back. Both of them have been problematic. The first one, 2 items were never returned by them so I got re charged for them and the other package seems to never have left their location and I haven’t been refunded. This location is terrible!!

Surprised to see so many low reviews for this store. I have always had a good experience here and never any issues.

Been very happy with them for over a year and a half! Excellent service...packages always signed for and delivered promptly. Easy to work with and so happy to work with such wonderful people.

I am not sure why this store is getting so many negative reviews. I have dropped packages here for the last three years and never had any kind of issues. I have had UPS hold my packages online and then picked them up from this location on several occasions and again I have had no issues. A thing to note would be that UPS is in general is very expensive service to use for routine shipping unless you have a special account or contract with them. I never use UPS to ship anything unless it is absolutely necessary due to the cost factor. Use USPS for your shipping needs as they are very reliable and much cheaper. UPS locations can now be used as a free drop off location for your amazon returns as well and the service is free.

The store was clean and the staff was friendly & efficient with my 2 shipments. Thanks Samantha!

Never a smile or acknowledgement other than “next” and a barely audible “thanks” from the woman behind the counter this morning. Good news is that I was in and out quickly- but pretty cold personnel.

Meanest UPS store have ever seen! Really doubt it is a genuine UPS store. The tape is their treasure. I was charged $1 for their tape with length no more than 6 inch. You know what, I had my package taped at home first, found one edge was sealed good enough while arriving at the store. So I just wanted to replenish! Once trying to use the tape on the table, the lady took their treasure back, firmly within her hand. What the manner! I never have such experience at other UPS stores or FedEx before (the FedEx in Barracks has much stronger and wider free tape for your convenience). I was shocked by being charged at the end for the tiny length tape, and was told it is their policy! What kind store it is!Never back the mean UPS again since then. FedEx in Barracks to me is much better. The other day I found that, if you do have to choose UPS, you can drop your package at Office Depot or Staples around the noon, the UPS truck can pick up the same day.

I have been using their services for some years now, including them forwarding mail to me all over the US. Impeccable service. I write this because I looked up their times on the web and found negative remarks! Go back to USPS if you can’t appreciate how much work gets done successfully despite cramped space and constant tasks.They open at 8, btw...

I make it a point to use this facility despite its out of my way. I try to stay away from the one on 3445 seminole trail (Store #3344); horrible service and very slow. My last visit there, the female customer representative was not very cordial and came off short. Been there two times before that and received the same bad service by different reps. Went there this last time as it was convenient to work and thought maybe I would have a different outcome this time around. Nope, I was wrong and never again going there.This store I enjoy going to. The Manager and his team are always prompt to serve you and very quick in processing my transactions. Ive been there seven (7) times in the last month and every time I get the same great service. I have a few more trips to make there and I feel assure my packages will get taken well care of. Overall, the service has been outstanding. Thanks guys!

The arrogance of the people behind the counter is amazing. There not their to help you but show you how smart they are. Run don’t walk to Staples, UPS in Hollymead or Waynrsboro.

Ive had a positive experience with this UPS store each of the three times Ive mailed boxes from here recently. Chris makes sure you get what you need. Even after I made a mistake that prolonged the transaction by about 5 minutes, he was patient and careful to make sure everything was done right. I appreciate his work!

Gary is always courteous, more than early opening the store and takes care of you in record time. Try this store out, it’s the best!!!

Went in there with just a pile of printouts and another pile of stuff that I needed to box, label, and ship back to Amazon to return. The very courteous fella there literally took care of all of it for me. No fuss, no charge! I was very impressed, and very grateful!

Read previous reviews of this particular UPS store about rude staff. However that was not my experience thankfully. The staff that was there when I shipped out a package was very helpful and courteous. No problems.

I have found the employees here to be efficient and friendly. Enjoy doing business with this store.

Chris is always super cheerful and helpful. Thank you Chris!!!

Happy to see that every single customer in the store today had a mask on, wondering why not a single employee was wearing one.

I just got out from this place and was printing return label at the computer that was on. I did this 3 times so far and the employees said they were free. But there was this mean old lady today who just charged $2 fee out of nowhere plus 10 cents per sheet and it says its free to print on Amazon. Didnt even argue. But she was ridiculously cynical about it and didnt seem to like the fact that I didnt get her permission when none of this was an issue ever in my 4 year visit here.

The gentlemen there were both very nice and attentive. Nothing was overpriced. A little hard to get to at some hours.

I came here because I had a pre-paid shipping label from a company that was only valid for ups, but I would never come here to mail something. They are so hard to get to, and if I wanted to buy my own tape, pens, and crumpled pieces of paper I would go to the supermarket 🙄. I understand charging for boxes but they really nickel and dime you here.

Having been in the UPS Store in question on multiple occasions, I have to say that I have found them to be nothing but pleasant. Not too sure what axe David Brian Steinberg (in a previous review) has to grind, but every time my wife and I have gone in, it has been a great experience and always come out of there with the knowledge that our parcels will arrive at their destination in great shape and in a timely manner.As far as the question of cost is concerned, I know that its not an ideal thing (hey, free is always better, right?), but I know that the cost is something that UPS hands down rather than the actual store. Hopefully others can understand that a bit better from now on and stop blaming the people at the store level when its something that they have no control over. Its almost like hes got something personal against the employees.In short, dont let the reviews of some short sighted people who probably just had a bad time and didnt get the news they wanted that day ruin YOUR experience.

The employee that helped me was extremely friendly and helpful. This was and extremely poaitive customer service experience.

DO NOT GO HERE. I made the mistake of signing a contract with them for a mailbox. As I left I called my wife to tell her at which point she told she had done the same at a different mailbox place earlier in the day. I went back in MINUTES later and was told they couldnt give me a refund and corporate wouldnt. Its my fault for signing a contract, but I didnt realize there was NO cancellation time. When I called corporate they told me they couldnt give me a refund, only the franchise owner could. They contacted the store but only the manager (the same guy who lied to me and told me the store couldnt give me a refund) replied. I tried emailing and calling the owner on multiple occasions with absolutely no response, conveniently not here right now, he might be in later.At the end of the day I am wrong for trying to do business with them and signing a contract, thats my fault. But above that there should be some level of customer service. I wasnt trying to take advantage of them in any way. I paid for a whole year, not just 3 or 6 months, so it is obvious I intended on using the mailbox.This store obviously doesnt care about customer service at all. They have a GOTCHA SUCKER attitude and once that money was their their grubby hands they latched on and refused to even consider giving me the decency of bringing the price down to what I would have paid had I just paid for 3 months from the beginning. The contract doesnt say a minimum amount of time or money, just that what I pay for isnt refundable. Well, I got swindled out of $300 by these money grubbing thieves. I will now drive 2 hours and pay twice as much to avoid doing business with these swindlers. Fortunately I dont have to, there are plenty of options around that actually care about their customers. Go somewhere else. I will never step foot in another UPS Store.

I was traveling through the Charlottesville and Lynchburg areas last week on business and was in need of printing at one store and shipping at the other for my clients in these areas. Such a joy to find consistent helpful services at both locations!! Thank you for being the AWESOME groups you are!!!!!

BEWARE! Do not use this store. I sell stuff online all the time and have used a lot of these types of places and this is somehow even worse than any of the others I have tried. They are overpriced (even compared to other UPS Stores). They are rude and the opposite of helpful. I had my wife go in and ship a couple things for me and now she wont go back because the manager Gary kept looking down her shirt. I tried calling the owner to complain but of course he is never in. They dont even deserve one star.

Not a good experience. This store (probably all UPS) charges $2.00 for printing from USB, meanwhile the Fedex offices charges $0.13 a page. Really. Also they charge $1.00 for taping up your Amazon return box. Just be prepared.

I called them on the phone a few times to get help with a package that I was trying to get redelivered, and the employees were always extremely rude to me - yelling in my ear that it wasnt their business and I should just call corporate. 0/5 for customer service.

Ive never had a problem shipping stuff from here. A decent packing/shipping store.

Great customer services, my experience on multiple occasions were all delightful. Highly recommended.

Clerk was nice and knowledgeable. Service was fast and reasonably priced. Would do business with again.

Clerk was rude and sarcastic. Not my usual experience here but will think twice before returning.

Service was fast, rep was pleasant, and notary service was offered and performed quickly and efficiently.

Accidentally included something in an unsealed Amazon return that was not listed on my receipt. Called next business day and they didnt have it in the store.

Quick service. Good prices on boxes and shipping goods.

The guy who runs this place is rude.Had to takr my business elsewhere. I see a lot of other reviews on here talking about rude people there

$80 to ship a pillow to California. Outrageous. Never use them again.

I will find a different way to send my packages. The woman in attendance was very cold and indifferent. Ill stick to the post office, where people are friendly.

Rude...nasty and improper service.they need to have proper training for any type services if you dont like working with others...quit and go to an isolated job... scrubbing toilets or working on a pig farm instead...do not go to this store.

Rude and rude for no reason. Was going to get a mailbox and they could not have been more rude.

Had a box shipped to this location for secure pickup. Was not informed that the package would be charged storage fees; in fact, the box label from another UPS store specified pickup within five days to avoid storage fees. I picked it up the same day it came in--charged $5 for storage. Will never use this location again.

They do a great job

The woman who seems to be the manager should not be in customer service. I have been there several times and every time she is neither helpful nor polite.

Typical pretentious nerds working there that think they are better then their job.

If you have a ups account they cant help you !!

They misplaced my package for days after it was dropped off...didn’t even scan it in. Had to go back twice before they finally located it.

Very rude people

Bad service!