It was (is) a pleasure working with Beth and its so nice to have a personal touch to the insurance process. We initially reached out about 6 months ago and the rates at that time werent better than our current rates and Beth was entirely transparent with us, which made us trust her and want to work with her in the future. Thats why I reached out when our policies were about to renew and she was able to save us money with better coverage!

I recently moved to Charlotte and Beth has been great. She made things much easier and less stressful for me! She’s great!

I have been a customer for more than 20 years. Absolutely love the personal touch, knowledge and excellent advice. Highly recommended

We have been using this agency for 9 years. They are very professional handling our policies and claims. Would highly recommend this agency

Working with Beth is like working with a friend. She spent time getting to know us and tailored our insurance policies to exactly what we need; no more no less. Absolutely recommend McDuffie Insurance Agency for all insurance needs. They are knowledgeable and all about that bottom line.

My agent has consistently helped my family with such personalized service and care! She was able to talk to me personally about my family, even though it was our first time talking, because she had already established relationships with them! She worked with me to get the best coverage for my situation and made everything so stress-free. 10/10

Friendly, knowledgeable, saved us money. Can’t ask for more. Great agent!

As new residents of North Carolina, we were not aware of how the insurance policies work here. Mark took the time to explain to us what each category was and what was covered under each. Mark also took the time to shop a quote for us that was very reasonable. We definitely recommend Mark McDuffie Insurance Agency for all of your insurance needs!

Family owned business that treats you with respect... but has all the best prices!!! I never get sold anything; they always deliver efficently with exactly what I requested. As well, they make sure they ask all the right questions to enable you get what you need. Ive never coveted an insurance agent until I sighed up with McDuffie

Went from shopping online in the dark 3 years ago for insurance to having Mark Beth and Brett. What a world of a difference it is to have an agent just a phone call away. They make it easy to do business with and have saved me a good bit of money in comparison to what I used to pay for insurance. I dont need to keep shopping around, the customer service and savings speak for themselves.

Thank you for the excellent service when signing me up, and for educating me on certain coverages within my policies and how those coverages affect me.

Im a pretty tough sell when it comes to assessing value and price. During my recent comparison of home/auto/umbrella insurance needs vs agencies/policies, I worked with Beth and Mark. Theyre a dynamic team that strives to provide clients with honest and informed answers to any questions and personal guidance to make the best choice in policies. I compared their solutions with 3 other agencies and they did the best on value and responsive personal service... even at a slightly higher price. Thats why I chose their agency. I expect the same to hold true the next time I need insurance advice!

I like how available they are. Had Geico previously and a simple question can take an hour. Plus it’s a great rate.

Beth was very personable over the phone She asked questions to be sure we were getting the coverage we needed at a price that was fair and even lower than our current insurance coverage!

Beth is always so helpful! She replies quickly and does due diligence in making sure that I get the best rates for both my auto and renters insurance policies. It’s great to know that an Insurance Agency cares about their clients and an even better feeling when you get an email that your policy has gone down! Thank you for your continued help Beth! You’re a rockstar!

Beth McDuffie was extremely helpful and knowledgeable in helping me solve a tricky insurance issue. She helped me save $500 annually on my homeowners insurance as well. Thank you, Beth!

It is a pleasure working with Mark and his team. They are the consummate professionals, and are always very responsive to my inquiries.

Great agency, I love talking with Beth. She is so kind and feels like a friend every time I call!

Mark and Beth are the best insurance agents I have ever dealt with!

We have trusted Mark and Beth for over 15 years with our multi home, life, and auto needs! They are courteous and kind and ALWAYS offer us competitive pricing and keep us “together “ with everything we need. I’d recommend them in a heartbeat to service your insurance portfolio needs.

My personal experience with Mark, Beth, and their team over the past 4 years has been fantastic. I’ve reached out dozens of times to configure my policy, explore different rates, change vehicles, ask a handful of questions, etc., and someone has always answered the phone or quickly gotten back to my email. Can’t ask for more. Highly recommend.

Great service every time we need something! Beth is a true gift from heaven!

Quick responses and also stay on my side! Mark is very patient to answer all my concerns and always give me the best advice on behalf of my interest!

Beth and Mark are the absolute best! They handle all of our insurance for our businesses as well as personally, and we have referred several family members to them who have been equally impressed. Their responsiveness and attention to detail are incredible, and their friendly and personable demeanor make dealing with insurance a pleasure. Highly recommend for any and all insurance needs!

Mark and Beth go above and beyond with personal service! They always make themselves available to answer my questions, doing thorough research when needed to make sure I have the coverage I need. Its so reassuring to have competent and caring people I can trust to take care of all of my insurance needs!

Mark and the team have done a great job getting me set up quickly and have taken care of me since! I know he is a quick call away and always there when I need him. I highly recommend this group to anyone out there!

I have had many different insurance agencies, but Beth and Mark are exceptional! They are amazing! And funny too!

Beth is the best! She is quick to respond, is great at communicating, and gets things done efficiently. Every time I call or email, my concerns are responded to right away by someone who is personally invested in me, my family, and my coverage. Thanks Mark and Beth!!

Mark and the family at the agency are simply first-rate across the board. They saved me a ton of money on my car and home insurance and are exceptionally responsive and helpful to their clients. Make us feel like part of the family, and in this corporate age, thats a major plus!

Beth went out of the way to get estimates and quotes from all competitors and compare coverages for me to understand and make an informed decision. She has been outstanding with her response time and has made my experience stress free.

We have been pleased with the level of customer service received throughout so many years with them.

Absolutely incredible service. Beth helped us with so much more than just writing our policy. She went above and beyond in helping us when we were invoked in a no-fault accident. Family business and you’re treated as such.

You found us great rates & have been very helpful & responsive...thanks!

Mark and his staff have been great!... My wife and I signed up initially because of the very fair and competitive fee for our auto and home insurance... However, we soon discovered something even more important that Mark and his staff offers...that is...Great and Personal Service!... One example, is when we were driving out of state, I hit a deer and damaged my car... Well, I didnt have to deal with a robot answering machine...No, a real person actually answered my call and calmly led me through the process of dealing with my accident.. I highly recommend Mark and Erie Insurance. They are truly a Blessing!... James and Mary

I love working with Mark McDuffie Insurance! Mark and Beth are great. They are very knowledgeable and are always available to help with any questions I may have. I highly recommend them.

Good communication, received quick responses. Application process was streamlined.

No one anticipates having to use their insurance claim service but this year it happened to us. The knowledge, patience, and determination of Mark and Beth McDuffie was invaluable to us. They went above and beyond in our situation and we are grateful to be their clients.

BETH and MARK took care of our hit and run claim expeditiously.Five star service. JOHN D. CUSTOMER SINCE 2015

You guys are always very open and responsive. You inform me of recommended coverages and make sure that we are protected.

I like working with McDuffie Insurance. Very informative about options, competitive prices, and responsive, personal service.

Ive been working with Mark and Beth for about 20 years. Ive stuck with them for all this time not only because they are friends, but because they are always there when I need them to handle a claim. I have confidence that when I pick up the phone and call them, whatever the issue is will be taken care of without problems.

Readily available and personalized service - I feel like Ive been known for years and am a valued customer. Beth even dropped by my house to pick up a huge pile of paperwork from me so I wouldnt have to take it by or try to scan/email. Highly recommend!

Tremendous customer care by answering the phone when I call and always making knowledgeable insurance decisions with my best interest as the primary objective.

Shortly after switching to auto coverage with you, I was unfortunately hit by a deer, a big deer. There was a lot of damage and when I called Erie, the customer service rep was more concerned about whether I was safe than the amount of damage. He made filing the claim very fast and easy and I was able to work with a local body repair shop and car rental group. To date, working with you guys and Erie has been very simple and hassle-free. I dont even think about my coverage because I feel secure in what I was sold and the customer service has been fantastic.

Thanks guys! Appreciate all of the effort undertaken in regards to our current policy review and presenting additional coverage options. Im very confident we have affordable and proper protections befitting our current needs!

Outstanding customer service! Always answer the phone, always friendly and always helpful. So glad we are doing business with them.

When the city of Charlotte garbage truck backed into my wifes car and I called your office for assistance, your wonderful wife (please forgive me< I forgot her name) came on the phone and she provided the pertinent information I needed to make the right decision to report the accident. She also offered to help me expedite my communications and resolution with the City of Charlotte, if I needed to.Please continue providing excellent customer support and I would recommend your Agency to all my Friends.Best Regards,Dino Zouzoulas

You always answer the telephone or return my call in a timely manner. I appreciate the timeliness of your actions and your knowledge of the insurance industry.

Beth and Mark were referred to me by my sister and her husband a couple of years ago. I started with just car insurance, but since then I now have home and had renters insurance through them. They are always so kind and prompt with their service. When I call with questions, they are more than willing to help and take the time to explain my options clearly. Beth and Mark also have a way of making you feel like you are their only customer which is hard to come by these days!

Mark and Beth are amazing! They are always so friendly and ready to help. They present you with several options and never make you feel pressured. They helped us come up with an affordable car insurance option for my teenage daughter. I am grateful to be working with people I can trust.

Very friendly, would recommend to friends and family

Beth and Mark are very knowledgeable, dependable and responsive. They go above and beyond and make the process very easy for the customer. They know how the system works and always have good tips and are pro-active for you. They genuinely like their customers and work very hard.

I love that every time I call, Mark and Beth know exactly who I am and are always so friendly! They truly go above and beyond to make sure every person has exactly what they need.

Very professional and friendly! Always ready to answer any questions and help out in any way! Brett has been very helpful and courteous with all inquiries!Much better value and quality than “big” insurance - can’t imagije going back to the headache those are!

Anyone searching for effective insurance policy at reasonable price would be very pleased to have Mark McDuffie Insurance Agency find the best solution for their needs. This agency provides real solutions with integrity in representing everyones insurance needs.

When comparing auto insurance rates, not only was McDuffie Insurance by far the most economical, Beth promptly returned my calls and professionally answered any and all questions and concerns I had. Her follow up was also excellent. I have recommended them to family members who are also very satisfied with their services.

They were recommended to me when I first moved to CLT 10 years ago. Always friendly and prompt whenever I’m in need of anything. Have recommended them to several friends and family. I’ve really enjoyed working w them over the years!

Ive had the pleasure of working with Beth and Mark for several years. They consistently offer personal service, go the extra steps to be sure you have full understanding of all your insurance needs and are a happy, satisfied customer. I have, and will continue to highly recommend Mark McDuffie Insurance Agency.

This agency was referred by a friend! Definitely a great recommendation! They were prompt with their responses and I received an unbeatable quote! Thank you guys!

We really appreciate Marks responsiveness, honest opinions and shopping for the best rate for us.

Great customer service every time! Never have to wait on hold or have any trouble getting in touch. Prompt service and care as always.

Response time is amazing! Also very friendly and helpful in getting me whatever I need!

Beth and Mark have taken great care of me while I have been in Charlotte. I first had my car insurance through them and when I was buying a house they were extremely helpful through the process. Thank you!

Mark McDuffie and staff provide friendly, professional service, and very good pricing on insurance policies.

Ive really enjoyed working with Beth over the years. Shes always helpful, courteous and pleasant to talk to. I highly recommend the Mark McDuffie Insurance Agency.

Great customer service! They always take the time to explain answers to any questions we might have in a comprehensive and understandable manner.

Great customer service and are always there to to help when I have any questions

ResponsiveEfficientFamily friendly vibeTrustworthyPatientThorough

Its so helpful when they contact us to renew and/or pay premiums. The reminders are greatly appreciated and they are always responsive!

Moving to Charlotte from another state, I needed car and renters insurance. I received the best service I had ever experienced from an insurance agency. Very prompt and friendly service . I have already recommended them to others.

Anytime I have inquired about something pertaining to my insurance I received an answer promptly. I have recommended Mark to others and those who have changed have all been extremely happy.

Very easy to work with and attentive to the details. An agency you want taking care of your family.

Very timely and responsive (even on weekends!) Would recommend Mark and Beth to anybody.

You both were awesome with helping us find the best for us with our insurance! Quick with returning quotes and emails and great communication!

Beth always make sure I understand what’s going if there are any changes that come about...our conversations are always so pleasant!

- Great personal, professional advice- Quick response time- Erie has a great reputation and the company and Team live up to it- The McDuffie Team is top notch

They are always helpful and provide guidance for situations - no matter how much time it takes. Always easy to reach them. Very responsive.

Mark and Beth are great. They respond quickly and always address my insurance needs in a professional manner.

We love the personal touch of working with Mark and Beth to satisfy our insurance needs!

The McDuffies are the best. I have had my insurance with them for 2 years now. I moved from a Direct writer to Erie with them and they saved me over $600.00 a year. If i have a question i do not have to talk to the company direct i just speak with Mark, Beth, or Brett.

Beth and Mark are great - very knowledgeable and service oriented. Highly recommended

I enjoy talking to Mark and he always helps me right away.

They are always available to answer questions.

Team is always available to answer any and all questions - very helpful!

Mark McDuffie Insurance Agency has been very quick to offer solutions when our needs have changed. That’s why we rely on them for our cars and homeowner’s insurance.

Mark and Beth are extremely knowledgeable always offer competitive pricing and products, with great customer service skills. I always recommend him whenever possible.

Great agencyCustomer focusedGet immediate response from themGreat rates

Great company to work with . Beth is amazing ! She is a great person to work with, friendly and always ready to help. Thank you Beth !

Excellent service, have used Erie for 20 years with great results. D. Brown

The care and attention that I get from a family owned business like Mark McDuffie Insurance Agency is why Ill never go back to the corporate insurance companies. I would recommend them to anyone.

I was given prompt and helpful aid when changing insurance companies and not once did I feel unappreciated or uncared for.

The best around

Personal touch when it was needed most

Very new, however nothing but clear sailing from the beginning.

Mark and Beth are easy to work with!

Friendly, professional and great to work with!

Price is fair and you provide lots of personal attn