The work was awesome, Staff was professional, and I was kept updated daily. My automobile did not look like it was ever in an accident. I definitely highly recommend this business, and will return. 👍

The entire staff I dealt with was polite and pleasant. But that is about the only positive.On the recommendation of a few people and after reading reviews for this place, I decided to take my car here for collision repairs. Repairs were not completed for two weeks after the original date of completion quoted. Granted, part of the delay was due to the insurance company, but not two weeks worth.When Im told my car is finally ready, I come in to take delivery. Upon inspection it is clear my car was no where near ready. Panels were not aligned properly. The hood had more divots in the paint than the surface of a golf ball! The car was allegedly detailed however, the only area waxed was the front and there was so much excess wax residue on the bumper, it looked like my car was driven through a dune of automotive wax. And finally, certain parts installed were from the wrong year - yet the parts were supposedly ordered per my VIN?Three days later, it was finally complete. Things arent perfect, but close enough. Still, disappointed in the excess time and poor workmanship when initially presented with my repaired car. I expected more based on reviews and recommendations and was let down.Based on my experience, I cannot recommend CarStar.

I’ve been using Jerry Rhyne’s since it was off Lawyers Rd! My family has used them for 20+ years and we are incredible blessed to know them. They are professional, clean, informative, excellent communicators and overall trustworthy. :) Thanks Scott and Ryan!

They will ALWAYS be my first choice for my body shop needs. Ryan is the most professional estimator around! Absolutely awesome

My insurance company recommended this shop to me. The online estimate tool they provide is very convenient. Staff here was readily available by text and email and they provided good updates throughout the process. They did quick and professional work. They did have some issues with getting the needed part, but they worked to quickly resolve the issue (wish they could have taken a little off the price for the mixup).Overall Im satisfied and would recommend this shop to others.

From the minute I brought my truck in to get repaired, Scott made me feel like my truck was their first priority. I pretty much received daily text updates, and ETA of completion. I actually brought two cars in, the other being totaled. Scott even went into the other car to eject a cd that meant a lot to my son.Rarely has any manager, or crew, gone the extra mile for a customer, than Scott and his crew have. When we came to pick it up, he was in the truck spraying and cleaning the windows, and wiping any dirt that had accumulated overnight in the lot.I can’t recommend Scott and his crew any higher. A model for how to run a business, especially one that caters to people who have had a traumatic event just happen in their life.Bravo to an excellent, and all too rare experience these days.Thanks Scott!

I was involved in a rear end collision. The repairs were done professionally and the service was excellent

This has been my only body shop since they opened and thus job was exceptional! Insurance totalled it, they got me back on the road looking better than new!

I had a good experience. I was offered a loaner because it was going to take 3-5 days to repair my vehicle. I got the call the car was ready in the three days. There were no major hiccups and everyone was pleasant. Most important my vehicle was fixed and the paint job was great.

From the moment I walked in- I was greeted in a polite professional way. I needed repairs for my Nissan Pathfinder and Ryan was able to help me right away. The end result was amazing! They even took the time to wash my car and clean up the inside. My car looks & drives like its brand new ! Thanks again for your hard work ! Definitely recommend- will come back when needed.

One year after they did a warranty clear coat it is going bad in many spots on car. They refused to take care of it. They repaired and painted entire car and it started to go bad in three years . They redid parts of it in 2020.Clearcoat is pealing off hood and trunk .I have owned this 2004 Mustang since new.

Absolutely fantastic experience. Friendly, helpful, professionaland knowledgeable owner and staff. Timely on work.Fantastic job on the car.Would highly recommend.

I damaged the underneath of my SUV . Tara was amazing to work with . Ryan and Scott keep me informed all the way through. Overall a great placeVery happy . Would highly recommend this shop

I was involved in an accident with my car which was a hybrid and my car was in terrible shape, airbags blown, front end damage, could not be driven, I didnt know who to call. I researched and found CarStar Jerry Rhynes Collision from the moment of contact Ryan, Tara and Scott was extremely kind understanding and easy to deal with. I was worried about getting my car towed from Concord to Charlotte and Ryan told me not to worry they would take care of that and keep me informed as well as work with my insurance company. Unfortunately my vehicle was a total loss, but I can say Ryan definitely kept his word I was kept in the loop with emails and phone calls. Tara even double checked that I had received all of my belongings and license plate before releasing the car to my insurance. Hopefully I dont have any more accidents anytime soon. I will highly recommend them because they made the whole experience alot easier and it felt like I was dealing with close friends that truly care.

When I need body work done, I think of Jerry Rhymes. Very friendly staff and they do excellent work. Whether I pay out of pocket or via an insurance claim, I get treated the same.

Scott and his crew went above and beyond in excellence THEIR WORK WAS AMAZING CAR LOOKS BETTER THAN NEW THEY SHOWED COMPASSION AND CONCERN FOR THE CUSTOMERS COMFORT AND SAFETY. I HAVE ALREADY RECOMMENDED THEM TO FAMILY AND FRIENDS. ALSO I HAVE INFORMED OUR INDIVIDUAL INSURANCE AGENT AND THE MAIN COMPANY OF THEIR OUTSTANDING WORK AND ETHICS THANK YOU ALL

Always a wonderful experience here. Never disappointed.

They were professional, on time, and provided quality service. I would recommend them to family and friends.

I was very pleased with all repair work and the customer service I received. Everyone was very friendly and courteous. My car looked brand new when I picked it up. I couldnt have been more pleased. I will definitely recommend Carstar to anyone needing collision repair.

My son picked up the car and said how professional and nice everyone he came into contact with. Thank you!

I hit what I can only assume was debris from a construction truck at night on my way home. CarStar not only took excellent care of the repair of my car, they worked with Enterprise for my rental car. They also called after I picked up my car to ensure that it met my expectations and to see if anything else was needed. Wonderful service, astounding customer service, and my car runs perfectly! Highly recommend this business.

My car was vandalized on both driver and passenger side. Jerry Rhynes did an excellent job of fixing it and matching the paint. I would recommend them for any body work you need done. Office staff was nice, knowledgeable and easy to talk to. 5 STARS

Very pleased with work!!..Would highly recommend service here.

Hard to find the building, but once you do they have great communication and do excellent work. My car was returned to me looking like new!

Good people, good job would use again

Took my car in for a side mirror replacement. Took about 25 minutes I was in and out with no complaints and my bill actually was lower than the original estimate! I will definitely be taking my car back to Jerry’s again.

Very professional & thorough

Everyone was very friendly and professional. Daily updates. Very thorough.

Great people. Great work. Scott is the man. Helped me through a process I know little about (handling insurance claims etc.) and made sure things happened the way I thought they were happening. Highly recommend.

I’ve been here multiple times, and with a new driver in the family, I’ll likely be here a few more times. I have to say every time has been the BEST experience I’ve ever had at an auto service company of any kind. I never felt like I was being gouged, in fact, I’ve often been given alternatives to save a bit of money (repair vs replace, etc.). These guys are so awesome, it makes me *almost* want to go see them - almost ;)

I initially picked this location because of how polite Scott Williams was on the phone. Tara was very knowledgeable and kind. She arranged my rental car, and made the process simple. All of my questions were answered. My car looked brand new when I picked it up. Exceptional service all around.

I received astonishing customer care. My car was detailed and appeared as if the day of purchase.I would 100% recommend.

Carstar was great to work with. Tara was super friendly and kept me updated every step of the process. The whole team was fantastic and friendly. They did a wonderful job and my Audi looks brand new! I highly recommend this location!

The fact that I was rear ended last Tuesday and the first shop I thought of was CarStar speaks volumes about the experience I had several years ago. Simply put they do great work and make you feel comfortable with them. Thank you to the entire staff. I hope I dont need your services again but if I do I wont hesitate to call.

Everyone was very nice as you come in the door Great smile great personality and wash my car and made it look brand new I recommend this company to everyone I’ll just like to say great job from Miss Pam hall

5 🌟, they stand behind what they do...make sure you are satisfied, and if you are not at the moment or later, they will do their best to fix the problem and make it to your satisfaction...theyrestaff is the BEST...

Thank you Scott and Ryan for taking great care of my truck.

Perfect after collision repair.It looks brand new!Thank you all at CARSTAR J. R.

I have never had a complaint with Jerry Rhynes. Im always contact, whether via phone or email, the status of my vehicle. This is the place you want to go for excellent service. The staff is great and I always see a smile and hear a laugh when Im there!

Jerry Rhynes delivered our car back to us on time and we could not be happier with the repairs. I would highly recommend this shop to anyone looking for a reliable auto body shop who actually stands behind their work. They are awesome!!!

I was amazed on how professional they were, make sure they stayed in touch with me each day, the work was excellent and the people that work there were super nice I would recommend anyone to get their work done there.

A great all around experience. Super fast and courteous service. They even cleaned the interior of my truck. I will definitely come back for future body repairs.

Everyone was so nice and helpful. Scott took the time to explain everything that needed to be done and was so pleasant! The work looks amazing!

The customer service here is as good as the work. I worked directly with Scott from start to finish, and he was patient (i always had toddlers in tow), explained everything, and made sure the entire experience was smooth. The work was well done and they dealt with the insurance company so I didn’t have to do a lot of leg work. They also had cleaned my car inside and out when I cane to pick it up! An unexpected, but very pleasant surprise.

They didnt fix nothing. Rude people

Very satisfied with the job they did. Recommend Carstar if you need your car fixed

Very pleased with how everything was handled by the staff. It was covered by insurance so I did not click on the good value button.

Everything was so easy and smooth, including rental car coordination. Scott and Tara were so great at communicating updates as our repair was taking place, we couldn’t be happier with the outcome!

This was my second time using JRC, I was totally satisfied with my first experience I had to come back. They stayed in contact daily with progress. They answered all my questions, and the total price was CHEAPER then the initial quote. I would definitely recommend them, awesome staff!!

Although youll never want to have to visit a collision center, if you need to, consider Jerry Rhynes. JRCC provided me with excellent service and communication all the way through a service that I needed where I was not at fault. I was extremely pleased with the quality of work done, their coordination with Enterprise RAC, and the turnaround time. They are going to be moving to a new location soon apparently, so check before you go.

Excellent service. Very accommodating. I will highly recommend them to anyone needing their service.

Customers service great!

Fast, awesome service. Scott was very easy to work with. Will definitely use their service again if needed.

I would never come back to this place nor do I recommend anyone to come here they have had my car since September They gave me a loaner car and sent my check off to be endorsed and I could drive the vehicle until the check got here they called me the middle of the day and told me they loaned the car to someone and they needed it back my check was subject to be here in 10 days it was already on the 8th day I came to return the car and even with a letter from the Lien holder they saying the check was sent and on the way the still refused to give me my car back the people there are rude and the black lady @ the desk told me her self they do t like working with us meaning black people this place will get 0 stars from me if I could. I would definitely take my chances coming here

I had a wonderful experience here I’ve taken my cars here a few times and received superior service, thank you all for taking care of everything and making the process smooth!

Super Fast ! I was anticipating my car to take a while to get repaired, but Charlie got it to me just under a week! I would recommend this shop to anyone!

This place was amazing! I highly recommend this body shop

Jerry and his staff are top of the list. Honesty and excellent work ethics prove this is the only place I will take my car from now on. They keep you posted on the progress of the car repairs and are easy to work with. Sandy Hagler Thompson.

Repaired my car from a accident and did a great job

Absolutely the best quality work craftsmanship second to none no need to look any further. Fast turn around without cutting corners.

Great work!Very happy with my BMW results! Charles was great to work with also!

I have gone to Jerry in all my years of owning a vehicle that needed body work of one kind or another. He has done an excellent job and their service and personability is top notch. What was really nice is when i told the adjuster who I wanted to service my car he agreed with me that Jerry was one of the best in the business.

Very friendly staff, and excellent body and paint work! Ive seen lots of good work come out of there, and have recommended everyone I know, to them. A++

Great customer service. Thank you Jerry an Ms.Terrie Thank yall for everything.from Dominic

Awesome Job from start to finish! I had the pleasure of doing business with this company due to a freak accident with a lawn mower that caused me major bumper damage. This was my 1st stop and After speaking with the consultant Scott, I decided to look no further because of his excellent level of customer service! They provided me with a ride home after dropping my vechicle off for repair, kept me informed about my car along the way, no hidden fees and very professional. They detailed my car when it was completed and went above and beyond to make me happy. Cam, their Detail guy was nothing short of Amazing! He really brung my car back to life. I would Highly recommend using them for your Auto Body needs! Im very pleased with the service and would look no further if I have any other issues in the future.

Took my vehicle here to repair collision damage.Prompt, efficient and courteous service.

I highly recommend this business. I have needed repair services twice. Both times the work and the customer service was excellent.

I have never met a nicer crew than this one. And theyre magicians with cars, they can turn a wreck into a beauty! I cant thank them enough.

Great service kept me informed of every action great work car looks great

II was please and saterfied with the service .

I was recommended to jerry rhynes collision from a coworker who has done business with them for years. Im new to charlotte, so I took a chance on them with my insurance repairs. Absolutely the worst decision I could have made. I am in the automotive industry, I take pride in the work and repairs I out out. Obviously jerry rhynes collision does not. I took my car there 3 times, now I have just given up and will fix it myself. To the untrained eye the car and bodywork were excellent. I am very happy with the body line repairs. The paint work however was a joke. Trash in the paint, over spray on the other side of the vehicle, dents that were never there before in the door. The biggest thing is nobody seemed to care, nobody was apologetic. The bottom line is this place is a joke, two weeks without a car, and still over spray everywhere. This place does not take pride in there work.

Jerry Rhyne and his entire staff are extremely professional, friendly, fair, honest, hard-working people and they happen to be the best at what they do, in my opinion! I recently took my Acura in with damage to the front bumper and side panel. I couldnt believe that they were able to repair all of the damage instead of simply replacing the damaged bumper and side panel. They made my Acura look brand new again. My car was ready within days of dropping it off. I was also expecting the bill to be much higher than it was, having used other auto repair services in the past. To top it all off, Jerrys staff cleaned the interior of my car so well that it looked like it did the day I bought it. I am very thankful to Jerry and his staff and have already recommended several people to Jerry Rhyne Collision already. Our family will never use any other auto repair business again.

Everyone was friendly and on the spot

Fantastic work!

Excellent, above all expectations!

If you want it 🍒 take it to Jerry! 😘

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