Great value for gym that offers a variety of machines, free weights and classes. $80 extra a month for additional cycling and Golda version of CrossFit (Golds Fit) and Burn (Orange Theory) -- still assessing if this is worth it. Doing $29/month for monthly basic gym and other classes

Good place to exercise. Every kind of exercise equipment. Not crowded, at least not during mid-mornings during the week.

Its a very good gym but I wish the hours were longer, and the pad on the preacher curl machine is quite cracked

Very clean, great equipments, friendly staff, huge space including locker room!

Overall great place to lift. Very spacious, clean and employees wont bother you if you need to get intense and lift big weights.The only reason I give them 4 stars is because they dont allow me to bring my own barbell. As an elite lifter I need to pull with my own deadlift bar during heavy training phases. I also would like to bring my farmers walk handles or log to train strongman events. These wont happen at this gym. Managers think there is a liability issue but everybody knows the chance that the issue will happen is slim to none. Meanwhile The Golds Gym in Annandale totally allows me to bring my own equipment.In conclusion, I do recommend this gym. They have a good selection of machines where you can do accessory exercises. However keep in mind if you are a strongman athlete or powerlifter (especially strongman), the level you can reach by training at this gym is limited.

The gym itself is fine. Wait until you want to cancel, then the nightmare begins. I got billed a month after they closed due to COVID which I thought was a bit shady. I then mailed a letter to their corporate office in April since the gym was closed at that time expressing my desire to cancel my membership. For 5 months now, they deny ever receiving it and continue to charge my card. Ive attempted to dispute the charge, and they file a chargeback dispute with the credit card company. Ive called their number to the office in Dallas and spoken with numerous different employees. As a month to month member (active duty military) I had no unpaid dues, fees or contract requirement. I will NEVER do business with Golds Gym or any of their affiliates again. This is a joke.

Went to the gym as soon as it opened and Saw a rat or mouse running around the locker room, and also machines dont get wiped down by staff.

The gym has a great location, plenty of safe parking. Every kind of workout under the sun. Most of the classes are free within the membership price. For example there are three different types of yoga classes. The pool is the cleanest I have ever seen. There is always an open lane as people dont seem interested so much in swimming. The staff is. Congenial and Anthony is especially knowledgeable. The people who workout at the club are generally friendly.I have never seen the gym crowded never. Spin classes are notoriously expensive but are free till the end of the year. Dont waste your opportunity, they are great fun! The custodial women do a superb job the club is spotless! Some of the negative critiques may be legitimate but for the most part they are written by hypersensitive whiners wanting to vent you know the type. Join the club I guarantee you will enjoy the experience!

My name is Tiffany and I’m out shape! HAHAI joined Golds Gym in Feb and it has been awesome for the most part.I do Golds Fit or Golds Burn usually 3-4 times a week with Caroline, Eduardo or Matt! They’re all amazing trainers/coaches! They don’t make me feel uncomfortable, and I’ve learned so much training with them! If you commit to coming here 3-4x a week, it’s worth the membership upgrade. However, I do miss Bull coaching our classes too!I took away one star because this club is enforcing covid guidelines to a degree. However, I see many members without a mask. it’s quite frustrating given the current guidelines for VA.

Its sad that Golds Gym started making it hard to freeze an account + monthly charge ($7.50) + they have charged one time fee of $19.99 last month. I can understand they have suffered from COVID pandemic. Dont forget SO ARE WE! 0 star for that! 3 Stars for their facilities!

The staff here is VERY rude, back when it first opened they had an amazing staff. The staff now has no respect for their members creating a hostile environment . At least the majority of them, there’s a few good apples in the basket.

Large, clean, well equipped, great staff. Clean locker room. Lap pool (open!), hot tub (closed... no surprise there). Set apart room for stretching, and a designated area just for trainers and clients.

Updated review,I go to 4 differents Gold gym location in Arlington but this one is the least safe as far as COViD 19 preventions.Beside the people who are doing cardio, on a busy time I was surrounded by a least 12 people without any Masks protection in the weight lift area.I complained to the manager but after 20 min still no enforcement of masks wearing by gym member.Today I came back to give one more try and the Managment stepped up their game!I m very happy and proud of all the efforts of management team to remind people to wear the mask properly during work out.I felt much more safe and I hope they ll keep this high standard till covid is not longer dangerous.Thanks Golds Gym.

The gym is always very clean and the staff is super friendly. My only critique would be to have the ceiling fans move the air quicker (or turn up the AC) and to have more water fountains (and the ones where you can put your bottled water underneath)! 😁

They do not follow their own Covid guidance. To be clear I do like this gym, but they make no effort to enforce their current wear a mask when not exercising and social distancing policies. Most customers dont even have masks around their neck. Go at your own risk, because they are doing nothing to keep you safe.

Everyone I have ever encountered there is extremely friendly and willing to answer any questions. The manager Chris really wants to make sure the members are happy. The pool is great, the machines all function well, and I never see any broken down. The showers and locker room are always clean and theres plenty of locker space. Love working out here.

I think that place is nice staff is friendly and mostly you have the ability to do multiple types of workout.

Best pumpski I have had since 1998

Quite descent place with a high variety of equipment and large locker rooms. Friendly staff and fitness classes everyday for any member. I just found it a little too pricey. I guess the class are worth more than 50$ monthly, so Id say its reasonable.

I’m so glad that they offer Zumba classes (and many more other classes) it has been a great help to my workout routine. I atleast can make it to three classes per week due to perfect timings in the evening. I’m also a huge fan of the sauna in the locker room. The staff are all very friendly and attentive to any questions or concerns. The staff they hire for maintenance and cleanliness of the establishment are very professional and friendly. I truly appreciate their hard work. This facility is very welcoming, clean, reasonable, and a motivational environment.

Love the gym, atmosphere and trainers.

Nice layout of equipment, along with a good-sized yoga/group room & pool at this location. Friendly, helpful staff here.

Absolutely terrible experience the customer service is terrible! I moved to PA and attempted to communicate that with them. Which the manager himself told me that if I move and it’s 50+ miles away from the golds gym then I could cancel my membership. Well I moved 250+ miles away and they will not let me cancel. I’ve contacted the manager several times and he never returns my calls or is available to assist me. Do yourself a favor and don’t go to this gym.

Besides the new equipment, theres not much to recommend this place. The layout is awful, all the new equipment is jammed together because almost half the floor space is taken by special rooms for specialty classes (Golds Fit, Golds Cycle, and Golds Burn) that no one uses because they cost an arm and a leg in addition to the base membership price, and a 2 lane pool which is a joke. Ive never met anyone who said they joined Golds Gym because they wanted to swim laps. If swimming is your thing there are much better (and cheaper) options in the area, the Fairfax County Rec centers all have full-size competition pools. Were on our 3rd general manager since this location opened, the only difference between them is how hard they try to squeeze every last penny out of it. The current one seems to be trying the hardest, lowering the electric bill by turning down the AC in the middle of summer (Im not kidding, its been like a swamp in there). The rest of the staff, sales reps, trainers, and front desk crew are basically interchangeable corporate drones. Dont expect much unless youre handing them a credit card to pay for something extra.In short, if all you care about is having some decent equipment to do your own workout this place is ok. If you want anything more than that youre going to be disappointed.

I went to the gym and I canceled my subscription, however, they are still charging me the monthly fee. I talked to somebody and they said that they do not see any cancellation. So, in order to cancel I need to pay the fee... I am willing to do that, but because the 30 days notice they are planing to change me one more month!!! this is unbelievable... and of course, the manager never calls me back ... The worst gym ever!

Absolutely WORST experience I’ve ever had at a gym in over 15 years. Staff member was terribly rude. Go somewhere else...not worth your money.

The woman at the front desk was very nice and explained this was a different level Golds so my regular membership is not usually accepted, however, she allowed me to use the facility.However! What is with all the TV tuned almost exclusively to FOX? Only ONE was on CNN, the rest was FOX local (ok) and FOX National (YUK!!) or ESPN.Will stay away from this place!

I am fairly new but have been fine with this gym. They have all the equipment you need to work out. Prices are reasonable compared to all other local gyms. I like the fact that it is not over crowded and I am not fighting for a piece of equipment. Not sure what more I would need from a gym....could care less about gimmicky/flashy gym product temptations. I was a member at Life Time, paid an arm and a leg. I saw all they had and was telling myself that this would be awesome. Come to find out I barely used 1/2 the products and the place was over crowded....dont even get me started on the parking availability. So, I would say this Golds is worth the price.

A great Golds Gym location, very friendly staff, a lot of machines and a lot of good fitness classes. Highly recommend Zumba class Tuesday night with Michael. Hes an awesome Zumba instructor, Golds Gym is lucky to have him (though the class is high paced, if youre a novice you might struggle a little bit, but its lot of fun!)

10 year old membership didn’t transfer to this new location. Smaller facility, no nutrition bar, and less than helpful staff. They are located in an old shopping center, with nothing else around it. I’m not sure what makes this a higher level facility than the others I’ve been to. They claim it’s the access to the pool...it’s the size of a kiddie pool with two lanes. They also charge $20/day pass, lol. Best of luck, I guess. We out.

I spoke with a membership advisor called Adam and he was really rude, unprofessional and with no customer service skills what so ever. I would recommend HR department to train their employees better. This will definitely made not to think of joining the Gold’s Gym anymore.

Previous Chantilly location was 100 times better. New location is smaller than the old, staff isnt friendly, crowded, and on top of that they try to charge members an additional fee because its a level 2. So with the additional charge and added amenities, my friends and I tried to use the level 2 space and weights; RUDE worker demands to us to get out and tells us that the room is only available for use during certain hours. Ummmm..... then why do we need to pay a higher price if we can only use certain level 2 equipment/space at certain times? Im there late night so most of those rooms arent being occupied at all. Golds gym has really downgraded with this move.

Great facility, no damaged equipment

This place is really bad, they have such policies which will not allow to try the gym out, even though they say free pass for 3 days. They wanna rip u off. Sorry I would recommend you guys to turn around and go some other place.

BEWARE OF YOUR CREDIT CARD! I have been in disputes with Golds for over charging my card. I tried several times to talk with the managers. I was ghosted. I disputed with my credit card company. They found in my favor!! But in the meantime, 4 months after I left, they are still throwing random charges on my card!!! I went to report them to the Better Business Bureau and found that they had an F rating and over 400 complaints already!! JUST for the Chantilly Golds WATCH OUT

Had high hopes for this new location but it is just awful compared to the old golds at Chantilly Crossing, not the atmosphere of a typical golds gym at all. Set up is terrible and clearly designed to be a cash grab for people wanting classes, which cost an additional $40 a Month in member ship, and is at the expense of space for those there to just lift weights. Better off paying the $20 extra at lifetime.

If you hate X-Sport, you’ll feel the same about this Gold’s location.Gym is newish, and variety of equipment is O.K. Class areas abound, but the main floor feels like you are out in a public park working out. People with workout routines/plans mixed with clueless people wasting space. I think it has to due more with demographics of the patrons, but I stopped going. I planned on switching from my original Gold’s location since its out of the way from home and work. Suprisingly, I will brave the traffic, extra time, and gas to go back to using my orig Gold’s gym. Boo to Gold’s - Chantilly.

Ive been trying for months to get a straight answer regarding obtaining footage from the parking lot regarding an accident I was involved in. The manager, Brian Smalls, has failed to get in touch with me regarding this upwards of ten times. Its incredibly unprofessional and frustrating. This is a poorly run gym.

DO NOT SIGN UP AT THIS GYM. GO LITERALLY ANYWHERE ELSE!!It is clean and new, but I will never have another membership with golds gym again. They are only interested in taking your money, and not interested AT All in customer satisfaction.I loved this gym when we first opened our membership but they canceled my finances account when she went in to change from the 100$ a month member ship to the 50$ a month membership, so we had to go back in to resign up. Now that weve moved out of the area, apparently we never filled out the cancelation form 4 months ago and they wanted to charge me over 450$ for the 4 months that we havnt even been there!!! RidiculousDO NOT GO HERE!!

I went to the Golds on Sullyfield Circle for a few years. I liked the setup. I was told it was closing and the new gym would be much better. Sadly it was a big disappointment for me. While the facility is clean, I just feel that its smaller than the old gym I went to and the pool is only a couple of lanes. Way over hyped by the guy I talked with prior to the building being completed. The place is overcrowded as well. Im giving the Gym 2 stars only because its adequate. I have had and cancelled my Golds Gym membership previously. Last time I tried cancelling in person and could not. I was told that I needed to do this online. Now the process has to take place in person. The worst part about being a member is trying to cancel a membership. Its aweful. I think this is probably the last time I sign up for Golds due to the unfriendly nature of trying to cancel my membership. I feel like they just want my money. Ill go somewhere else thats more user friendly. Im changing gyms now because I found a better place and its closer to home.

I DONOT UNDERSTAND WHY THE CHILDCARE WORKER IS LEFT TO TAKE CARE OF HER CHILDREN THERE IT IS NOT WORTH GIVING THEM PRIORITY

They will never actually cancel your membership - its taken two months to even get them to return my calls and they continue to charge me even thought I filled out all of the necessary paperwork. Their best way to delay you is say that the manager is not in.

An excellent gym with all you need: free weights, squat racks, elliptical machines, treadmills, plenty of sit down machine weights, plenty of benches for bench press, mirrors in the free weight area, area/rooms labeled for stretching, classes, crossfit (CRX?!?), men and womens restroom, lockers and showers, and nice personnel at front desk and plenty of parking outside in front of the building; membership required (I was offered 3 month and or 30 day trial membership for $49 monthly)

Has pretty much everything you could need. The equipment is a bit older and some could use some TLC but the staff is friendly and the place is clean. It gets really busy in the afternoons around 5 but that seems normal for any gym in the area.

Good place to work out

Good gym if you are dedicated to working out. They took away a large section and converted to some crossfit thing you have to pay extra for. Now theres no real stretching area if the studios occupied.

Good luck cancelling a gym membership with these guys. Literally been trying to cancel a membership with them for two years after the initial one year contract expired. They are impossible to get rid of once you sign up.

I was hurt so badly in the very beginning.Staff wanted to up sell, (two days of worthless orientation) extra features to me,as soon as I denied, he didn’t even give me basic walkthrough and basic safety instructions. I told him that I have never used these mechine and what is my goal. Very disappointing.Next day I spoke to the manager about the injury incident, he told me that I should have taken $300 worth individual training classes.I am paying $50 for trade mills. worthless.

If I could give a negative star I would. Ive tried to cancel my membership many times, and it still not canceled. Its been months since I first canceled my membership. This is the worse place Ive ever seen!

Ive been a member of the Chantilly Golds Gym since May 2016. I started attending the Golds Fit class at the gym at the same time. The instructors for this class (Maryke Armstrong and Mike Bulka) are the absolute best. Im in the best shape of my life because of this class. The staff at the gym are very friendly, attentive and very professional.

Definitely recommend you to use this gym.. The manager (Brandon) is a nice guy .. cost it quite an issue for some but it’s worth it.

Good luck with camera footage if someone will hit your car while you are there training! There will be no help whatsoever.

I have never lived here before and moved from North Carolina back in November 2016. I have been in gym in NC for over 15 years and different gyms. This place was great as far as equipment and having what you needed. But and this is a big BUT, these people they put at the front desk and there workers are by far the rudest individuals I have ever encountered in my life. I am moving a short distance from the area, but dont think for a second I will continue my membership at this gym. If you like to be snubbed and for example ask someone Hi, how are you doing today, and they give you a blank stare like you did not say anything, then you will remember this post and what I said. Not sure how they hire for employees but terrible customer service and worst attitudes at front desk I have ever seen.

Edit 10/3/18: it is not a value for money anymore. The new chantilly center is the closest to me. While I had the chance to go to any of the previous two golds in the area for group classes, this is the only one now and there’s mostly Zumba or body pump through the week. I’m looking at other gyms now. Ridiculous schedules here.Best value for money with some great group classes.

Been a member for years. Membership fees are very competitive. Its rarely busy when I go. Locker rooms are clean.

They recently opened, everything is new and kept clean, would be nice if they had dry paper towel dispencers

Wide equipment variety (including bumper plates and a platform) and lots of space. One of the better gyms Ive been a member of.

Great space with great people. Could be a bit more organized, and some new equipment would be nice.

What is up with these Golds gyms enforcing a policy where we have to wear a mask while weight lifting but not when doing cardio???? Do they not think we have to breathe when lifting weights too???? Oh no we dont need oxygen while weight lifting EVEN THOUGH THE BODY REQUIRES IT!!!!!

New equipment, good selection of machines. 2 plat form that can accommodate up to 4 people

Visiting for a few days here and liked it. Very clean and friendly staff. Super busy on a Thursday night but I guess thats expected.

Small gym, swimming pool and golds fit is useless and taken up valuable space for adequate weights and workout area

$20 late fee... if your credit card on file expires and you are 2 days late updating the credit card info....

What a rip off! Yes, month’s ago Isigned up because Jose said the $10 initiation fee was a one shot deal for the new gym that I had not even seen and to get it I had to join NOW! I explained that I was only interested in water aerobics and that the schedule of that would determine my interest. I also told him that I thought the membership would be cheaper through my Kaiser Permanente insurance and it is. They charged me $11 initiation not $10 as I was told and then they charged me again on the 1st when the gym was not even open yet! I had not even seen it, let alone the water aerobics schedule. I went on the 14th theday it finally opened and took a tour from Marcus. When I told him that I had done my research and that it was cheaper through my insurance and I wanted to cancel. I was told I needed to complete a bunch of steps to do that. I told him that that is Not what Jose said when I signed up and that was completely unacceptable. He referred me to Greg after a very long wait, who introduced himself as the GM. He apologized that the pool was not open yet, that he did not even have water aerobics yet, that he hoped to add it. He only had 3 Zumba classes. I explained what happened with Jose and he said that he would research the Kaiser rate and would cancel my membership as I requested. I received a notice that the $10 initiation fee was available to new members, so Jose had lied to me about that. About the fee that was supposed to be $10 yet I was charged $11 and that I could not just quit if it did not have the water aerobics I need. I never heard back from Greg. I have yet to receive a refund and feel completely ripped off! At this point, until you have a full water aerobics schedule like your gym I attended in Colorado Springs, CO I want a refund. Once the water aerobics is available I will join through my insurance as it is only $25 a month instead of the $43 you charged me.

Beware!! Facility is poorly maintained and customer service is awful. Arthur Vibas never returns phone calls. They scam you, I tried ending my membership to go to a real gym and they added a bunch of bogus charges. Never game me the correct paperwork to fill out to cancel and then when they finally gave me the number to member services, they werent any help at all. Patricia S. at member services is rude, cocky and completely irrigate. Her answer was pay if you want, we will just send you to collections. Awesome!!

I love how their classes are flexible to their clients.

Dont count on the class instructor to show up. Went to the noon Body Pump class last Tuesday ... no teacher. Incredibly frustrating!

Awesome spot. Not very crowded and offers a bunch of equipment.

Stay out of this place. I have been a long time member at this location. Recently due to some unfortunate situation I made a request to freeze my account and followed all the procedures that the manager at this location asked me to do, but there was not response to my action and they kept charging my account, since I made the freeze request I have been charged at least twice, they dont dont keep proper documentation and does not seem to take customer queries or requests seriously, I called two times about my CC being charged twice even though I followed the policy as stated by manager and acknowledged the emails they sent but they never call and when I call they say they will call me the day after but never call and I again called and still the same response. This looks like a scam to me charging me despite I am eligible for freeze account situation.

A great place to get a workout...very good equipment and good clean environment... gonna be back there the first weekend in January

As many other reviewers have stated, they will not cancel your membership. I had a month-to-month membership and put in my cancellation form per procedure. After paying what I thought were my final payments, I received another charge to my credit card. I called multiple times and spoke to the manager, who promised me a phone call back on numerous occasions (I never received a call back). After a few phone calls, the people answering the phone began to tell me the manager was busy.I finally called the corporate customer service line, and they were able to get my membership cancelled and refund me the illegitimate charges that were made to my credit card.Its quite infuriating to deal with a company with such poor ethical standards, a company that will willingly attempt to cheat people out of their money.

Beware of Golds Gym and their workers!!!!!They will tell you can cancel your membership when you are relocated. They are selling BIG LIES to you. I moved to Texas from Virginia and they would not cancel my membership even after I gave them my cell phone bills and my TX lease.When I signed up at Chantilly,VA location, I was told I could cancel my membership if I relocated by submitting my cell phone bill. I called them twice to make sure they process my cancellation application. But they keep charging my band account. When I called the headquarter, they told they need my lease in TX as proof of relocation. I submitted my lease copy. Now they are saying they wont cancel it because there is goldgym within 25 miles.These ppl are big LIARS ...CHEATERS...BEWARE!!!

Great staff and equipment, free towels, nice!

Price is very reasonable and it is not crowded at all. It would have been perfect if the gym had a swimming pool and opened 24 hours. Even without the pool and 24 hrs, i think it is the best gym in chantilly and herndon area. I have been to gold gym clock tower, xsports merrifield and fairfax locations and lifetime in fairfax and centerville locations. For the price you pay, this is the best gym; i was really fed up with xsports being too crowded all the time so i was very happy to find this place.

I was a member at this gym for 8 years!!! I really do love the classes but I moved away from the area and cancelled my membership in November and they are still charging me saying that I am active until Feb 5. I DONT live there and I never thought after an 8 year membership, I would have to give a 3 month notice. This is terrible business practice! I tried to reason with the people at the gym and the corporate office and they did not want to hear this.

Good equipment and not too crowded. Enough space to do everything

Great place to workout with friendly staff and clean locker rooms!

I moved to Chantilly from Annandale, so I switched gyms from a very nice Merrifield Golds to the Chantilly Golds. I gave it two weeks and I really tried, but Im done with this crappy gym. I did like the individual TVs on the cardio equipment, which was the only saving grace and kept from leaving 13 days earlier.Theres nothing like coming in to workout and taking the last persons weights off the bar/machine...for every exercise. The dumbells werent much better, but at least they were almost always near the racks and close to being in order. The plates are mostly melted plastic and shouldve been replaced in the early 1990s when they were officially over used.I could almost live with the above, but damn if it isnt crowded and theres just enough idiots that make it unsafe to do dumbell presses without worrying for your safety.Yesterday was the final straw when I was finishing up my chest workout with dips. 75 year old Tom Cruise walks over with his aviator shades on (its 7AM and we are inside and no, its not very bright) right before my second to last set. Im doing timed 1 minute breaks and he asks me if Im resting or working out. I had to explain to hold on for a sec because my timed break is over in 10 secs and to wait less than 30 secs and Ill be done. Perv Cruise stands less than 3 freaking feet from me and stares at me while I do every rep. I even stopped and asked if he was freaking kidding me and he just stood there. Normally I would just give up and replace the last set, but I was so disgusted, pd off, and fed up this TERRIBLE gym that I had to repay the favor while he did his abs (poor form none-the-less).I start tomorrow at the 24 hour place right up Route 50 for the same price, so well see how that goes. The place looked new and the equipment looked taken care, but it sucks that it doesnt have the personnal TVs or selection of equipment. 4+ years of being at Golds...such a shame.

Worst experience if you try to cancel your membership. Very frustrating.Tthe phone number and the website one supposed to call is an impossibility. Please find an alternative gym before joining this garbage house.

Very clean the staff are super nice

Its clean and has all the amenities you would expect a middle tier golds gym to have.

Best gym i have ever been apart of

The staff there is so mean especially that old dude with the beard 🧔

Awesome gym, wish they were more attentive to maintenance issues, very slow to fix.

Highly recommend Body Pump with *PAM* on Saturdays.

WORST!! they have been abusive with the payment, I am in the account with another person, but they are supposed to be separate accounts, each one gave credit card for debits, a month ago they recharged his payment on my account and They recharged the payment on his card, so they charged 2 times $80 I have a month claiming my refund, and I still do not receive it, I have been called and I have spoken with Benjamin, and he does nothing to solve the problem and they behave rudely so that you do not claim anything.

Too old and rusty workout tools and machines.

Eh, just your regular gym. Lots of people doing ridiculous routines. People chugging on their gallons of water and failing to break down their bar/unload plates when they are done. Its nothing bad but its nothing special.

Havent been going very long, but I like it.

Nice gym overall

Always problems and attitude.

Clean establishemnt

Not a fan.

My favorite place

Good place

Very frustrating bad experience

New material

Some upgrades needed

Shaped arms

Friendly staff!!