Update: A negative review is a powerful thing. Within 30 minutes of this original review Zach called and replied to the review. I apologize you werent feeling well. My family and I have also been feeling under the weather so I can relate. My email still works though even when Im sick. If youre so sick you cant work at all I have a pro tip for you: Automatic out of office reply. I am currently ill and out of the office without access to email or phone. I will reply as quickly as I can once I return to work. Thank you for your patience and understanding. Then you notify office staff so they can relay the message to any customers that might call in. Communication is key no matter what circumstances arise. Best wishes going forward.This is a joke of a company. Zach doesnt respond to emails or voicemails (seriously, he ghosted me for the last 3 weeks) and apparently hes the only person in the company that can give proposals. The owner is impossible to track down and get ahold of, according to the lady that answers the phone. Speaking of the lady that answers the phone, she hasnt been trained to help with any issues or to answer any questions.When youre talking about a 6 figure project you would expect significantly better service. If youre in the market for a new pool, Id highly recommend looking somewhere else.

Top quality workmanship and amazing team with whom to work. Noel takes the time to explain every step of the process. He is extremely detail oriented and takes no shortcuts. Great experience and cannot imagine working with anyone else than Imperial Pools. Our project was modest compared to others in his portfolio, but we were treated as though we were his most important clients.

Noel, Zach and Jimmy are terrific and very helpful. I know and TRUST the quality of their work, Noel is truly an “expert” and knows his craft. I’m very grateful to be able to rely on Zach Jimmy and Noel to provide our pool service needs, as well as installation everything went without a hitch.They are not the cheapest in town but they are definitely the *best quality* and if not having reworks or failure are your goal, then use Imperial Pools.

Excellent service. The owner is generally always there to supervise and is very much hands on with everything. Would highly recommend.

We have used Imperial Pools on 2 separate occasions to repair our BAJA hot tub who are now out of business. We love the hot tub and are frequent users. On both occasions, Noel Valade at Imperial Pools has provided above and beyond quality and timely service. We highly recommend Imperial Pools for whatever your purchasing, replacement, or service needs demand with your pools and spas. Great place with great people.Topper and Carol Steinman

Noel and his guys are the best pool service company in downstate IL perhaps the entire state. I have used them all and Imperial and Noel are what you are looking for. They know what they are doing and always do a first class excellent job and are genuine and honest. You cannot ask for a better company and persons to take care of your swimming pool needs.

Imperial pools has helped me with both my pool and hot tub on several occasions. I will always call them first.

Highly knowledgeable, professional, and timely. The best pool service I have had in the last 15 years - a time when I have tried four different services.

Noel provided the most knowledgeable and professional service weve ever received in over 30 years of having an in-ground hot tub in our enclosed patio. Our old heating unit had stopped working, and he gave us good advice on our options for replacing it. When asked, he also told us about various options for upgrading other components of our spa system. He was never pushy or evasive. He winterized our system efficiently and without the.need for anti-freeze, which might endanger our pets. We were very pleased and recommend Imperial Pools highly.

I signed contract for new pool liner installation in March and paid downpayment. They worked two to three days and removed liner then disappeared for seven weeks. Project finally finished five months later. Proposal was given and stated for budgetary purposes and Noel fully expected in writing to have the project come in 3-10% less. Project ended over budget by almost 5.3% with no notice it was over budget until the final bill came. Would not recommend.

No sign, hard to find, and took my information, never called

Noel Valade of Imperial Pools has been very helpful by explaining the problems and what types of materials are best for the job so our board could make an informed decision. Easy to work with and is flexible understanding our condo association. Very professional and knowledgeable.

Very knowledgeable. I found them pretty pricey. The charge for the second employee way too much. My lawn got burned when the pool cover was laid on it too long in the hot sun. Very nice owner.

Thank you Noel for the excellent job you and your crew done for us putting in the new liner . You are meticulous in the job you do, and your crew follows your lead . You are very knowledgable, and informative in your business ! We will definitely refer you to everyone we know with a pool !

They were here on time. Installed my liner and fixed problems from previous installers. I will be having them back to close and open my pool each year. Great job.

Helped us immensely with taking care of our pool.

Noel responded to our Hayward GoldLine Chlorine Generators sudden shut down nearly immediately... and on a Saturday. We were leaving the country the next day and having the pool without chlorine for three weeks wouldve been a green, slimy disaster. I cant recommend Noel and Imperial Pools highly enough. Hes knowledgeable, committed, skilled and aims to please. Is he the cheapest kid on the block? No. But from now on Im trusting the care of my familys pool to no one else. Thanks, Noel!

Top level service! Super Professionals! Been using them for years!

Responded promptly and did the job for less than quoted over the phone. Excellent service.

Great service, dependable, and professional

Quality at a fair price.