The salesman was great and overall the customer service was very good. However, only one week after purchase the battery died and left me stranded. I had to call AAA. A low battery voltage should have been identified during their basic inspection and replaced before putting up for sale. Cost me 125.00.

Went in to buy out my lease after being in contact with David M. At first he was nice and informative but the day of I told him I was extremely busy and he continued to call/text after already scheduling an appointment with him. Once there he told me to get my own financing because he wouldn’t give me anything lower than a 5% which was odd because I’ve never been told by a salesperson to get my own financing. My dad started to ask a few questions and David’s responses started becoming aggressive, demeaning, and rude so I asked him to step away and give us a minute. At this point I wanted to be done with the process so I called my bank to get the loan and I told David to move on to the next step. David said in the meantime he would get my car cleaned and detailed. We go to sign paperwork with the gentleman from finance (I believe his name is Ryan) who was amazing and turned the entire experience around. He was shocked by Davids demeanor and tactics and apologized. He was surprised that David told me to look for my own financing because of my credit score so he matched my 1.9% the bank offered. I get my keys to go home and my car was exactly like I brought it, no detail, no wash. I would give David’s short tempered service 0 starts. Overall a disappointing experience.

Shopping for a vehicle is stressful. So, when I first called this dealership to inquire on their inventory, I found the staff to be very helpful. Specifically Elias K., our sales representative who was extremely helpful, welcoming, and most importantly, honest. From the beginning, Elias helped simplify and streamline the process for me. I applied online before I went into the dealership to ensure I qualified for a great rate, which I did and was very satisfied with my ARP. Elias was extremely attentive to my needs. He held my hand along the way, and I cant thank him enough for his patience with me. I know Im not easy as I am very particular and observant about things. Elias is a gem and he will go above and beyond to assist you, answering every question you may have. This is a great dealership that recruits great people, and I would gladly purchase from this dealership again and will definitely recommend Elias to friends. In addition to this, the establishment was very clean, all staff wore a mask to ensure safety and COVID protocols, and I felt very safe visiting this location with my family.

Jeff Lee! Thank you for helping us with our trade in and new car! I started the process with Jeff remotely as we live 400 miles from Cerritos. He was very responsive and super friendly through all the numerous emails and texts. Everything from start to finish went smoothly. He even noticed an error that would have been very upsetting later and he corrected it before it became an issue. The facility was very clean, welcoming and everyone we spoke with was warm and pleasant to work with. Thank you again!!

Thanks to Christopher Hung, my experience at Lexus of Cerritos was well worth it. He knew how bad I wanted this specific vehicle, and made everything possible so that I could purchase my car, he keep in contact with me throughout the entire process. Thank you for such great customer service.

The service with Tony was AMAZING, GREAT FABULOUS, and most of all VERY PROFESSIONAL. He kept me informed of the service and was pleasant, patient and friendly. He deserves more stars but 5 is all i have available therefore he gets them all. Thanks Tony

I purchased a used car that said to be a CPO car. I was very happy with that car I purchased from them. A couple days later, the dealership tried to call me back saying the car cannot be CPO due to the modifications on the vehicle and it did not pass certifications with Lexus. The person who I spoke to did offer me some options but i liked the vehicle a lot because the outside was a little unique because it had a wrap on it with external modifications. I asked the finance guy what exactly was modified and he said the exhaust. He mentioned in order for me to pass the certifications I had to change out the exhaust myself. But it didn’t make sense to me since they sold the car to me exactly like that and to say I have to change out the parts myself and pay out of pocket in order for it to be a certified car. So I told the finance guy that i would like to keep the car and ask if they can change out the exhaust since it is not my responsibility to change out the parts when they clearly sold the vehicle saying it’s a CPO car. Since he wouldn’t honor my request. I took it up with corporate and they reached out to the dealership to see if they can help me with the issue. It took me up to management with them telling me they will do the certification process. I drove to Cerritos to negotiate with them. I asked them to change out any internal modifications which was the exhaust in order to have it certified. Apparently the manager mentioned to me there’s more to it than just the exhaust and he may need to take off the wrap and everything else on the outside. I was confused on to why they sold this car in the first place since I saw a sticker on the side of the car say it is L/certified. But according to the manager it was a “mistake” that sticker was put on. Even though I like the outside look of the vehicle, I told him to do what it takes to have it certified. He said he would reach out to me by next week. Next week passed, and all of a sudden he can’t honor my warranty because there were too many modifications. I was very disappointed in the service because how can you offer that to a customer and then decide you can’t do it. So I decided to return the vehicle. Even though the Lexus brand is considered a high end luxury car, their service did not meet up to the brand. I have been a big fan and drove a Lexus for 10+ years, but I do not know if i want to purchase another Lexus vehicle due this experience. I would not recommend this location if anyone I know wants to purchase a Lexus car.

I have a 2008 Lexus IS 250 that I bought brand new here. She still runs beautifully thanks to the great service shes received through the years at Lexus of Cerritos. For many years my service provider was Sarah, and I absolutely adored her. When she moved on I was pretty bummed but I was assigned to Dorothy and she has been great! Id say the service they provide is well worth the higher cost of maintaining your vehicle at the dealership.

Daniel Kim as service advisor knew pretty much about what has to be done with my car and honest. I will definitely go back to him for next service.

I have been to many dealership and this location is the best!! Very convenient, very welcoming people, so organized, and most of all Daniel Kim is the person to go to. Service is awesome and he is very professional & knowledgeable. I feel good asking him advise regarding my car.

If I can give ZERO RATING, I WOULD!!! I HAD AN APPOINTMENT, SHOWED UP EARLIER THAN APPT TIME, ATTENDANTS JUST WALKED BY (DIDNT EVEN BOTHER TO ASK IF I WAS BEING HELPED); IGNORED ME FOR MORE THAN 30 MINS... AND EVEN WHEN I CALLED SOMEONES ATTENTION...STILL MADE ME WAIT! EVERYONE ELSE WENT IN, EVEN THE ONES WHO CAME MUCH LATER. WORST SERVICE CENTER EVER!!! Been to better LEXUS CENTERS AND NEVER HAD A PROBLEM. CERRITOS IS THE WORST!!!Called Lexus of WESTMINSTER, told them about my horrible experience at Lexus Cerritos, Jen the very helpful and friendly service customer care person just informed me to drive by...so here I am, WITHOUT AN APPOINTMENT, waiting for my car to get serviced here at LEXUS WESTMINSTER. BRAVO!!! It just made me smile again 😊Shoutout to Jonathan, my service agent. WESTMINSTER even has a private business office, coffee vendo & unli-drinks machine!

I had a great experience at Lexus of Cerritos. The staff was very polite and helpful. Christopher gave us excellent service. Trading my car was easy and was quoted at a fair price. I enjoyed my experience at Lexus of Cerritos.

Malachi was absolutely wonderful. The service and confidence he provided me was exemplary. There are not enough words in the English language to express how impressed and comfortable I felt with him. This is an absolutely wonderful young man. He is Truely gifted at what he does. Ive got a car I know youll love isnt a line for him it is a promise. He was so respectful and attentive toward my mother, who is a long-time client of you service department; and that is very rare to see in young people in this day and age. Young people you are so disrespectful of their elders now. It is heartbreaking to see. Malachi is an exception to that rule. In my culture, elders are the rock of our community. Its nice to see a Millennial who sees value in the wisdom of their elders.

I tried to make my appointment online but the system was unable to find my information. Then I had to call and make the appointment. When I arrived, they stated it would take 2 hours for an inspection and car wash! I wanted them to check on replacing my navigation screen (since it is bubbling), which I think should be covered by the extended warranty I purchased. I am hoping it is covered since this is nothing I “did” to cause this. They said it would take another hour to “figure it out”. So I have to bring it back in. I am not happy about having to spend hours of my time here.

Chris Hung went above and beyond to ensure I was completely satisfied. I had a ton of questions regarding the car and financing he answered every one them. He was pleasant and knowledgeable. He was able to put me in a car that was exactly what I wanted. Customer service like this is hard to come by these days.Anyone thinking of purchasing a car from Lexus of Cerritos ask for Chris Hung. He sets the bar high!!

A few weeks ago, about to be a month now.. I went to go check out some cars I might be interested in and I was a little nervous and indecisive since it was going to be my first car! When I had arrived to the Lexus dealership, I immediately received help from Steven Huh. Literally the best car salesman!! I’m only 21 years old and of course many salespersons are going to view you as a kid that shouldn’t be taken seriously. But, Steven never once made me feel like a child. He treated me as a young adult and he explained everything to me in a matter I would 100% be able to understand. He never once pressured me into purchasing the vehicle. He never once made me feel uncomfortable. He made my family and I comfortable when he was explaining to us the details on behalf of the vehicle I was interested. To top it off he was an extremely funny and nice guy!! Long story short.. this guy deserves a raise.

Great customer service! Buying the car at this dealer was truly a great experience. The sales person was very helpful and nice. Once the purchase was made he put a huge red bow on my car which was a pleasant surprise as my husband bought this car for me as my anniversary gift. Bringing the car to this dealership for service is also an easy and pleasant experience as everyone is so nice and everything is done fairly quickly.

Really appreciated Daniel . He went above and beyond to get my vehicle in a timely matter . Excellent Customer service !

Over all I expect a long wait because it is a dealership, I went for the standard oil change as a free service and to get my breaks checked, they told me I need front and rear breaks, I knew the front breaks were due to be replaced, but I questioned him saying the rear breaks. He quoted me a price. I went elsewhere, everyone knows dealerships are expensive ($400). Apparently I did not need rear breaks only front. So I saved over 75% of my money with an honest and fair mechanic 👨‍🔧. Always double check ✅

I am very unsatisfied with my service I took my car for service on 9/18/21. The advisor Dorothy called me saying my car was ready I went to pick it up on Tuesday 9/21/21 and the same day I had to return it, it was leaking a lot of oil and it was making a noise. I go back on 9/25/21 to pick up my car again Dorothy called me saying my car was ready and as soon as I get into my car the check engine light came up and the check engine visit your dealer message came up.I immediately take my car back to the Lexus dealer and the advisor Alex Cruz said he couldn’t do anything because they were closed. I was very frustrated and upset because I’ve been dealing with this for a week and I take it to the dealer and they mess up my car more. I left my car there and they gave me a loaner. I have no idea what type of “certified” people they have working there on cars because my car only needed the 20,000 mile oil service and after that my car has been having issues and it has not been the same. I just want my car fixed from Lexus in Cerritos, but after this I will no longer service my car there.

My windshield cracked several months ago which I have never used insurance to cover in the past. Daniel Kim explained the process of getting it replaced at the dealership via insurance.Daniel stayed in contact with me whenever I e-mailed for assistance until I was able to get my insurance company to afford me maximum coverage from a dealership versus other sources that use after market parts.It was very important to replace my windshield w/ a Lexus manufactured one. My car is an RX350 F-Sport w/ heads up display; after market wouldnt cut it. Thanks Daniel Kim; I recommend your service in the strongest possible terms!

The worst customer service experience I ever had with Lexus of Cerritos the last time I was there to get my regular oil change routine maintenance done on my Lexus which I had bought it from them. I had an appointment but they couldn’t find me on the list. I had to wait for them to check their list again and finally got checked in and gave them my key. The guy drove off with my car and I was waiting for 1 hour and 15 minutes later to find out that my car has not been checked in with the advisor yet. They don’t even bother to call me or anything until I ask what happen. They told me that they couldn’t find me. I was walking around the dealership checking out my next Lexus that I want to buy but now I will reconsider before my decision again before I will buy or come back to this dealership again. Alex was a nice guy who tried to help me but he couldn’t even find me in their system at all until a few minutes later. He was quick, efficient, and apologized for the inconvenience. The car got serviced in 45 minutes later. The reason I am writing this review because I want somebody understand what customers service is all about not just sold them the car and forget all about it. Repeat customer is more valuable than you think because they will come back again.

Paul Kim was awesome to work with from start to finish. We have purchased multiple cars before and never had as seamless of an experience as we had with him. He took the time to understand our wants for a car and absolutely delivered. In a crazy car market that we are in right now, he was very proactive and super helpful with communication on inventories. We were in dire need of a second family car and he made that possible for our growing family. Thank you so much Paul. Would highly recommend that anyone reach out to Paul and see what he can do for you too!

Elaine made my car shopping experience fast and easy, it was different from any car dealer experience. No need to hassle over price. Elaine gave me the best deal right from the beginning. Thank you Elaine!!! I have found my new lexus dealer and ill be going in anytime i need a new car

Usually I have bad experiences with sales reps but Elaine was great. She was courteous, kind, professional, articulate, and genuine. Lucky to have her at your dealership. Will visit again soon!😊

I pulled up to the service department and was greeted by a porter immediately. My service advisor came out a few minutes later, took me in to start the paperwork for my recall service and was out of there in 10 minutes! Very efficient and service was good.

My service consultant Sonia Mendoza is the best! I’ve purchased over five Lexus vehicles in the past and she has been my go to for quality and professional service issues. Her honesty, focus on details, and her quick response to calm any frustrations with my vehicle issues have been top notch. Sonia knows her job and goes the extra mile to please her customers.Five starts and a huge raise for Sonia. She makes this complicated car world a better place. Thanks Sonia for all your hard work, professional and efficiency. Lexus needs to roll out the carpet for people like you!!

Service experience is so far Excellent. My service advisor Pete is very good at what he does and by far friendliest. I took my car for a 30k service and I am very satisfied with the experience. Wait time could improve but so far no complaints.

Great experience buying car here. Nice staff, Ernesto was friendly and awesome. No weird sales tactics, after car shopping for 2 months and seeing the absolute worst sales teams, this places was nice and the showroom and offices are nice. I recommend this dealership.

Bought my Volvo s60 from here after looking for quite some time for a new car. Brian immediately reached out and walked me through every little step and even helped me get information on how to close an account I had no idea was still open on my credit. And after just moving to California he and the finance manager worked extremely hard to get me approved with what paperwork I could find for my residency and employment. Brian is definitely the guy you wanna work with if your looking for get a car there

I was in and out quickly, they get very busy but are very organized. They had to keep my car until the next day so provided me with a loaner car. They have great customer service!

I bought a pre-owned vehicle from Chris Hung at Lexus of Cerritos. Received excellent services from the Sales & Finance departments. Chris was efficient with questions & concerns.Chris is the guy if you are in needs of buying a Lexus. I highly recommend him!

Dorothy was very inattentive to my needs. Specifically asked for a rental, knowing an oil changes runs about three hours - wasn’t even addressed. Wasn’t event mentioned that they couldn’t provide a rental. Thought making an appointment weeks ahead would help, but it doesn’t.Was hoping that she would at least assist me in getting the car seat out of the car to Uber back, considering they already took the vehicle to start the oil change(note: they don’t start the oil change, it just sits back there until it’s ready), - I asked Dorothy if she could help get my car seat, she just waived me off and told me, “somebody out there can help you” and walked away.The porters and valet were great, everybody who I talked to was helpful, with the exception of the above mentioned.Should’ve just bought the service package at Lexus of Westminster. I think Walmart provides better service, which is a shame considering the price point of these vehicles.

My most recent trip to Lexus of Cerritos was definitely less than impressive. I scheduled a 9:30 oil change, upon arrival the service department was so crowded I couldn’t even drive all the in. I’m not sure if they schedule that many appointments each day or if there just happened to be a large amount of walk-ins on Wednesday mornings. My service provider was very pleasant (the only good part). He quoted me a 2.5 hour wait time. At 11:40 I was told that my car was ready, I got signed out and received my pick-up ticket and headed over to the vehicle pick-up desk. THIS is where things took a turn. They told me my car would be right out. I waited about 10 min., no car. Someone drives up a Lexus ES and asks if it’s mine, NO. I’m not sure whose car that was but I don’t drive that model and I didn’t see anyone get in while I was still there. Next, the guy asks me what model I have and I tell him. The then tells me that it’ll be another 15 min for my car, that was an inaccurate estimate. I ended up waiting until 12:36 for my car, almost an HOUR AFTER the time I was told that it was ready. As if that wasn’t frustrating enough my car is pulled to the front after being “washed” ONE tire wasn’t shined while all of the others were AND there was a greasy hand print, YES A HAND PRINT, on the hood which was clearly left behind by one of the techs. When I pointed out the hand print, it was suggested that it was probably already there when I brought it in and the power wash is quick and doesn’t get everything 😑....absolutely NOT. From here on out, I think I will drive the extra mile to have my car serviced at South Bay Lexus like many others have suggested.

I bought my used lexus a couple months ago. Everything was perfect until I got to finance. The person lied to me saying that lexus warranty would cover items like rotors and brake pads so I purchased it but turns out it doesnt cover any wearables. I know I should have read all the documents but they kept on talking while signing so didnt get the chance to which is my fault. However, I can’t shake off the bad feelings with the purchase. So just be careful walking into the dealership

Christopher Hung was a pleasure to work with. He provided straight forward information for me to make an informed decision. Test drive experience was nice and courtesy follow up emails were professional. Whole experience was a pleasure with no pressure.

Great place with great used vehicles.

Horrible. Would not recommend. Agreed on a price for a used car. Had cash in bank to pay so no financing needed. Forced to sit doing nothing for almost an hour. They didn’t seem to know how to accept money. Was there in a regular business day when availability of funds could have been confirmed immediately. They seemed to insult me because I wasn’t interested in financing. In order to buy the car, they demanded unnecessary amounts of my personal identifiable information. The manager who finally prepared all of the paper work was surly and unfriendly. The experience was nothing like the peppy Cerritos Auto Square commercials. If my son didn’t want the car he had found there, I would have walked out of the dealership. I gave it one star only because there was no option to give a negative number of stars.

I couldnt be happier with my experience at Lexus of Cerritos. Serena helped me find a fantastic car at a fair price. She went above and beyond to search for just what I wanted, and I really appreciate her attention to detail. Serena is kind, attentive and knowledgeable about these cars and it feels like she really cares about customer satisfaction. She even introduced me to the general manager! This is the second time I have bought a car from Lexus of Cerritos and I am very happy to be a part of such a great Lexus family. Their service department is also wonderful and I have been very pleased with their excellent technicians, most recently with Pete. The finance department was efficient and knowledgeable, as well. I would highly recommend this company if you are looking for a new or used car. They are simply the best!

I recently purchased a new Lexus from here and Omar from sales could not have made this a better experience. They were patient with my decision making and not pushy with the add-ons. Additionally, the prices were fair and everyone who helped was very knowledgeable. I am very happy with my new car and experience.

No I would not recommend Lexus of Cerritos. I bought a used RX and right away there were some issues with the A/C and the back door. Also they sold me a used car with a pending recall. Why would they not work on the recall / fix the issue before they sell it? I have no idea. The service department was also not very helpful. The car has a 90 day warranty but supposedly all the issues with the car are not covered by the warranty. I would not recommend this dealership at all.

Fast service! I wish my car would have been washed, but I assume it was not because its an older model. This is the first time I did not get a complimentary carwash. It always makes me so happy when I get one!

UPDATE from my 1-star review:Ended up calling the dealer back and spoke with David (who I would highly recommend). He helped me to understand the situation a little bit better to where I dont feel like that Dealer was trying to avoid me. If you are considering buying a car from this dealership, you should absolutely go through David as he was extremely helpful, kind, and understanding of the situation.Wanted to make a deal happen with this dealership. They had a 2018 Honda Clarity for sale, I was an out-of-state buyer who was willing too: (1) fly out to the dealership to purchase the car, (2) pay full asking for the car, (3) pay California sales tax for the car, and (4) work with them on getting the title to me as i know this can take some time. I had to go through 3 separate salesman only to find out that they would not sell me the car because they “didn’t have the title”. This makes no sense! If i was a California resident they would still have to mail me the title. When I asked for more information around this, I was ghosted by the salesman. Felt like I was offering the same deal any California resident would’ve offered, but was turned away for what seemed like a poor excuse to not sell me the car. Not sure I understand the full situation, but didn’t have a great experience with this dealership.

Very professional and friendly atmosphere. I went in for a test drive and I liked that there was no high pressure to buy and I liked the low interest rate promotion. Needless to say, I’m enjoying my new smooth ride!!

I love my new 2021 GX460. But when there was a problem with the seat belt, the service department jumped to fix it. Dorothy was amazing in customer service. Couldn’t have done it without her. And picking up the car was a breeze with the assistance of Aurora at the cashiers desk. What a team!! Thank you Lexus of Cerritos!

I purchased a Car. My sales lady was great everything was going great until we were ready to leave. I went to the get some water bottles and another associate seller was screaming to me ( No No what are you doing?) I informed her I was getting some water. Everyone was looking one like I was stealing something. That’s when my salesperson was telling her to stop then proceeded to talk to her in their language. I never felt so embarrassed and judged. NEAVER judge a book by its cover.

So glad Lexus dealer FINALLY have car wash working because it HASN’T BEEN for past 2 years that we’ve had the car.Also, mechanic did not ‘reset’ mode to no longer display ‘maintenance required’. Rethinking if I will do further business with this dealership.

Nice dealership, staff seemed friendly. I think if you were to buy a used car, just buy a Lexus. I feel they dont care about any others brands but the look of the dealership, you would think that all their vehicles they sell whether a Lexus or not, should be close to perfect. My MDX is good, condition is not bad at all and it runs good, but i guess its little details that i am noticing that any dealership should go through and fix. Would make the look of the vehicle closer to brand new.I had to replace the battery that evening after I got home and the car sat for a couple hours. Navigation and radio became locked and there is no card that has that info. I eventually found the code for the radio online luckily, silent car rides are not always fun, but the navigation and back up camera is still locked and now need to go to Acura to have them reset the pin and give me a new one. A lot of little things missing, half of the plastic cover under the car was hanging down and not secured to the bumper (was missing the 6 or 7 clips). Also only received one key the was beat up, key doesnt close all the way, the lock button needs to be pressed hard to lock and the remote trunk button doesnt work at all. The car overall is good, just several little things.

Great and friendly Service!! My Service Advisor, Alex Cruz, was amazing! He broke down exactly what was going on with my vehicle and made helpful recommendations! I will definitely continue to take my car to Lexus of Cerritos! Ask for Alex Cruz for your next appointment! He is very knowledgeable, helpful and friendly!

I have never received great customer service like that before, from the time I arrived to paying my note the agent found ways to help me and save me money by applying a coupon that I didnt know that it was available.Very courteous, knowledgeable and their expertise on the matter is of the utmost.I will recommend!Thank you very much Pedro Palomera.

Be Aware! The Service Center can not be Trusted!I purchased my vehicle used and certified from Cerritos Lexus and had the extended warranty and only have had it serviced by Lexus dealers. I brought my car into Cerritos Lexus for a regular routine oil change and had absolutely no other issues with my vehicle as I just had it serviced by Lexus dealer in the inland empire less than 1 month ago only to be told that I MYSTERIOUSLY now have a major repair transmission leak that will cost over$3000 to repair! What a way to take advantage of a loyal responsible Lexus owner! Unacceptable!

Excellent, no pressure, professional sales.

I just purchased a brand new Lexus from here last week and already it has been the worst experience.The new car I bought arrived to the lot 2 days prior and only had 4 miles on it. After purchasing it in cash, I was told that the second key was missing. The sales dude brushed it off saying they would find it and send it to me, only to be told a week later that it was lost and I would need to bring the car back to program a new one. Who the hell loses a key for a brand new car?So after taking time out of my Saturday to drive 45 minutes from Irvine, I arrived on time for my appointment only to be made to wait 25 minutes just to check my car in. Another hour passes before being told that the extra key they had didnt work and they would need to order a new one. So I wasted over 2 hours of my time for absolutely nothing. The best part is, they want me to bring it back again and wait another 2 hours to program the key, when it arrives in a couple of weeks.Its not even like I got a good deal for this car during this inventory shortage. If I had bought this car at literally ANY OTHER DEALER IN THE US, I wouldnt have to deal with this BS. So do yourself a favor, go somewhere else for a Lexus. Anywhere else.

Why did I have to remind them to take the pre-paid oil change out of my bill? That was a $60 overcharge. That should not happen.

The service was excellent with Sonia! They took care of me and my son while they worked on my car. My car was returned in great condition and nicely washed. Great customer service!

Bought a used 2011 GMC denali here almost 2 months ago. Purchased on a Sunday when their detail service was closed so they told me to come back, which was annoying because I live an hour away, but I agreed because it was a free car wash so why not. I came back the following Saturday for the detail to be completed but prior to that I had purchased new rims and tires from a local tire shop and had them installed before coming in to have it detailed. I dropped off the car for the detail and when I came back to pick up the car it was already dark out so i thought it looked nice but didnt think I needed to do any kind of inspections, so I prepared for my long drive home sitting in traffic on the 405. When I got home my husband came out to look at the car and he noticed that whatever chemicals they had used completely stripped the paint off of the bolts around the rim as well as the lug nuts. Immediately we called the sales rep who had been helping us and he said that he was off work already and would let the service department/supervisors know what had happened and take care of it for us no problem. He repeatedly apologized for our inconvenience and reassured us multiple times that he would make sure this issue was resolved. Unfortunately, after numerous times of calling repeatedly no one ever helped us and the only supervisor who would actually answer our calls *once* was Tim, and he repeatedly told us that his detailing products were top of the line quality, yet refused to provide me any details about the products, and furthermore explained that it must be due to faulty rims... all four rims.. were faulty... right why didnt i think of that. Aside from that the detailers also broke the cap that goes on the armrest and we were never notified but at least they kindly placed the broken piece in the center consul so that we could figure it out for ourselves at a later time. But anyways, after weeks of trying to get into contact with them so that they could fix their mistake with the rims, which we were reassured would happen numerous times by the sales rep, we finally gave up and ended up having to pay our local tire shop that initially installed the rims to replace all the bolts and lug nuts.Besides that, the sales rep also told me when i came back for the detail he would make sure the passengers mirror would be fixed because it will not move up or down unless done so manually, well when i came back he said he couldnt fix this after all because they had already replaced too many things on this car and had to fix something with the engine that cost them a lot of money to repair *which was never disclosed to us when we were purchasing the vehicle. AND the first time we drove it home we noticed the brakes felt off and were not working properly. We also brought this up when dropping off the car for the detail and we were later told that they had put the wrong brake pads on initially but were told not to worry because they put the correct pads on now and even if we continue to hear squeaking not to worry about our safety because we were totally safe.Pictures below of before & after they ruined our $1,100 rims.Do yourself a favor and go somewhere else because if you encounter any kind of problem you will not be helped. The only time they provide good customer service is when they are taking your money and after the contracts are signed they could care less about any problems you have, even when they are caused by members of their own staff.

Been using Lexus of Cerritos for service on vehicles for many years. Sonia is the best. Gets your vehicle in and out and service done correctly.

Jackson was the Best! He throughly maintenance my NX200T, answered questions that I had, follow-up on previous work from another organization that I went too and ensured my vehicle was cared for correctly, he followed up on previous concerns I had by submitting information to Lexus to ensure my vehicle was safe to drive. He was extremely helpful, and I will continue to bring my vehicle back every time!!! Thank you JACKSON!!!

The experience here was great, I was treated like I was a close friend. They helped me find a vehicle that fit my needs, and was able to get me on the road in my brand new 2021 IS300 that same day! Thank you Lexus of Cerritos!

Awesome service and very nice lobby. Got a new car. Was out in hours. Not an all day thing.

My sales agent Chris Hung was always kind and prompt with any questions I had and helped me to get the right car I have been wanting. He and John Shea were very courtesy throughout. John took the time to go over what I needed when the car was delivered. Thank you! I would have given Cerritos 5 stars if it werent for an unpleasant part with the finance department personnel.When we asked for some clarifications, or questions, or declined extra optional $$ packages he was overall short and seemed irritated at us. I completely understand it has been perhaps a long day for him and it’s getting late by the time he assisted us. However, as you know the finance papers & its jargon of terminology is not common to those not in the same field. So, it would’ve been nice if he could’ve briefly explained it to us when we asked on some of the more confusing documents. He would answer, “You just have to read it yourself.” Of course, we were not asking for a full explanation, otherwise it would’ve been all night. So I just signed away to get it over with. I didn’t want this to dampen my excitement when finally I got my car.

I arrived to Lexus of Cerritos and was instantly greeted by Sonny. I told him I wanted a 2016+ Lexus IS F-Sport. He showed me a few cars but I randomly saw a Lexus RC. Asked him a bunch of questions about it since I dont know much about it and I never seen these cars on the road. after 30 minutes or so I liked the car so much I bought it right on the spot. From the time I pulled up to the dealership to the time I left Lexus of Cerritos with the Lexus RC was about 2 hours. Thank you Sonny and the team of Lexus of Cerritos for having great customer service.

Dorothy provides excellent service. I highly recommend her as your service advisor.

My wife and I bought a previously owned car. Working with Peter was great. He responded promptly to all our questions before we made the long drive to see the car. The price was comparable to most other dealers and the best part was there were no dealer add-on fees that occurs at a lot of other places. It was one of our better car buying experiences.

LEXUS OF CERRITOS had always met my standard of service from the person who takes care of me Pete as well as the rest who work as the service team. Will always rely upon you for my cars needs. Thank you Lexus.

Overall I am pleased with the service and the vehicle I purchased. I was in and out in under 2 hours. The staff was very helpful and efficient. Im still trying to figure out why I received a 7% interest rate when my credit score is 725

Everything went well on my service appt except for one thing. My car is 1 year old and I have never gotten more than17 MPG although the sticker clearly says 20 city, 27 highway. I was told that everything was fine on my car.

Had a very pleasant experience at Lexus getting my dashboard and door panels replaced. Shoutout to my advisor Alex Cruz, outgoing, really helpful and made me feel welcomed there. Would definitely come back again.

Dorothy Lunney always provides outstanding customer service!! She’s been my service writer since I purchased my RX in 2015.

I was trying to buy a car here yesterday. They told me I cant put a deposit on it to make it fair for everyone, which is fine, so I said to call me when its ready and Ill come in and buy it. I was told it passed inspection and just needed to be cleaned. Then, they say that I cant come in to buy it because they lost the keys. This morning, I call and speak to the manager to ask whats going on with the car and he says it hasnt passed inspection yet, which the day before they said it did, so confusing. A couple hours after I talked to the manager, the salesperson calls me and says that actually the car sold last night and the keys were missing yesterday because one of the other salespeople hid the keys so they could be the one to sell the car. How is that acceptable??? I dont want to get my salesperson in hot water because he was very nice and appeared to genuinely be trying to help me. I appreciated him and he was very helpful. However, I am mad about the overall management and that another salesperson HID THE CAR KEYS so that no one else can sell the car. Unacceptable and unprofessional

I would highly recommend Lexus of Cerritos dealership. I bought a brand new RX 350L. I wanted the pearl white exterior color. Unfortunately, the color was not available with the options that I was looking for. Chris and Marlon were able to find my desired interior color, caramel, with all the options that I was looking for. Even though the exterior color is not my first choice, I am happy with this purchase. They were professional and treated me with respect.

Very friendly and satisfied services, the environment is comfortable and the service adviser is very nice and helpful.

I completed most of the negotiations via email and text BEFORE I went into the dealer to test-drive and sign paperwork. They gave me an out the door price in advance which they stuck to without any hassle. The sales rep., Jeff Lee, was professional and courteous; he did a really good job. I would give the experience 5 stars except for how long it took to complete all of the paperwork in the Finance department. The Finance Manager was actually really good but there are SO many legal requirements and hurdles to overcome that, even though I was just writing a check, it took way too long. Admittedly, this is not really the dealers fault, but I hope the industry in general can find innovative ways to speed this process up.Overall, one of the best new-car buying experiences Ive had.

Went in for my 1st time to get a free 5,000 mi service on a 2020 RX350L. Sonia Mendoza was my service specialist. She was simply fantastic :-) The service was completed within 1 hour (with no car wash as I requested). I could not have been more satisfied!

I couldnt be happier with my experience at Lexus of Cerritos. Jesus Gradilla was such a wonderful sales person that he made buying my car a fantastic experience. He followed through with all that was promised and I love my car! Thank you, Jesus!

All I can say is that they have the worst level of service Ive experienced. I first called to make an appointment for an estimate, they tell no appointment necessary just show up between 8am-5pm and should only take 10 min. So I show up, no one acknowledges me for about 15 min. After checking in they tell me that the person that is suppose to help me that I need to see Jim Rossier but hes not at the dealership, they tell me to go to the collision center and look for him there. I go there, Jim is not there, and they tell me to wait for someone else... I wait an hour and still not help! Obviously you dont need or want my business, Im taking my business elsewhere.Quick update, I called to speak to General Manager Jay and hes not available... I tried Johnny Garcia, shocker, hes not available either. Its definitely the worst Lexus dealership Ive ever been too. Please save yourself the aggravation and go somewhere else, they really dont care about the Consumers.

Malachi was the best salesperson ever. He was very pleasant, helpful and very much knowledgeable with the Lexus car. He answered all my questions. I feelat home every time I come to Lexus of Cerritos. Maybe because of the clean-environment, pleasant people and very knowledgeable staff. I’ll make sure if I buy another Lexus, I’ll be back at Lexus of Cerritos

I have never done business with Lexus Cerritos yet I keep getting emails about service on a vehicle I do not own. I have called several times to get problem resolved with no luck!

Took my car in for a fuel pump recall and a 5000 mile service. Made an appointment for 9am but when I showed up, there was a long line of cars checking in for service. By the time I checked in and got my courtesy loaner car, it was an hour later. Service advisor and the service performed was excellent and my car was ready at 3pm that afternoon. So my only complaint is the extremely long wait even though I had an appointment. Checking and loaner car pick up should only take 10 minutes so waiting an hour is unacceptable. Additional service advisors during the busy morning check in time would solve this problem. Keeping customers waiting reflects badly on the service department and dealership.

Mr. Daniel Kim was attentive, professional, and efficient! I am truly glad to recommend him for future Lexus maintenance services! You earned everysingle star out of the 5! Thank you.

Took my Lexus RX to Lexus of Cerritos to address safety recalls. Jackson was prompt and professional in taking care of me. He suggested maintenance package and tire replacement but wasnt aggressive or intimidating. Free car wash is icing on the cake! Overall very happy with the experience, which unfortunately I cant say for all the Lexus dealers.

Called 23 times to speak to Human.Needed 1st time 5000mile maintenance.Brakes has been making noise since day 1 of lease in Dec 2020. Could not get it fixed due to their super busy service schedule and lack of manpower.Reception lady said my brake issue is not under warranty.W t f

Our 2010 rx 350 had an issue with the the fuel door. It wasnt opening and we had to go on a road trip. Without having to check us in, the service manager Brandon was able to do a quick look and get the door open for us. He also taught us how to activate the emergency release for the fuel filler door. Excellent service.

Awesome team at this location. Paul guided me through the journey and provided timely updates and insight on the process. Thank you for everything!

Elaine was my sales person. She made the process so easy. She is the most respectful sales person I have ever.worked with. I came to this dealership since they had the best pricing. I started by calling them and I ended up the next day with the exact car and financing option that they had promised on the phone and I drove away with my car with no hassle.Thank you Elaine!

Had a great time at Lexus of Cerritos! Jesus is a great salesman and made everything easy and smooth. He showed me all options available and is patient. If you stop by Lexus of Cerritos make sure you ask for Jesus. Definitely will recommend anyone looking for a car to go there 👍🏽 Best service I had hands down.

Lexus of Cerritos has always been a very professional and hospitable auto care facility and dealership. However, Service Advisor, Sarah Ventresca, raised that bar of high expectation to its very apex during my last visit. Her client-focused expertise was crystal clear in her helpful and professional advise in regards to the care and optimal performance of my car. Sarah is an invaluable employee at Lexus of Cerritos. Her unsurpassed client care is very much appreciated.

The team at Lexus of Cerritos are amazing! I recently bought a used vehicle from them. Chris on their sales team is fantastic. Go see him when you want to buy a car! His knowledge of all types of makes and models, will help you in selecting the right vehicle for you. Everyone we came in contact with at Lexus of Cerritos is very personable and professional. It made the experience even better.

My wife and I bought a Lexus from this dealership about three weeks ago, it makes it kind of hard to rate this dealership this low when you’ve dealt with a great sales crew. But when you get to the financing that’s a different story. My wife and I brought in a pre-approved letter from our bank to finance this car. We look up about three weeks later we’re getting payment books from a bank we never applied to that has financed our car. We are extremely unhappy about this we’re trying to understand why would the dealership do something like this when we were approved at our own bank, we were not looking to go to another bank. I’m just guessing the finance person that helped us was not happy because We didn’t want to spend $7000 on an extended warranty, which is crazy. And yet no one can answer my question why did they do this against our wishes. Come on Cerritos Lexus I thought you were a much better company than this. How many other people have you done this to and the question remains are you getting kicked back from doing stuff like this. Legally I wonder if there’s something that can be done about this?............ amendment: it makes you wonder with all the stuff you see on TV about how people are being treated nationality wise, I wonder if myself being black and my wife me in Chinese if that had any factor and what happen with us. And by the way we did reach out to talk to whoever we could from the general manager to the finance manager. The word of the day, let me look into it, will get back with you. at this point I seriously doubt it they’re getting paid twice, from us buying a car and kick back from their favorite bank.

Very poorly organized dealer. Came in for an appraisal for a used car and they took almost hour and half. About an hour into it, they had no clue who was working on my car, what the status was. Organize operations better.

Excellent sales team. I’d definitely go back there to buy another car.

Always know my vehicle is in good hands when it is time for take it in for a routine service or if there is an unexpected emergency ie tire repair. Sonia Menodza has been the best service advisor I have had to date & she has always been great communicating and upfront about what my vehicle needs. She also always has a loaner for me to use while my vehicle is being serviced. 5 star Dealership, 5 star customer service, 5 star’s across the board. Thank you as always, Sonia & Lexus of Cerritos !!!

We had a great experience purchasing our RX350 from Autonation Toyota. The car had a small exhaust noise issue. They had us the car fixes at Lexus of Cerritos. Lexus of Cerritos had the best customer service. Our servicer was STEVE. Amazing guy, very friendly and professional. Explained everything and walked me through the whole process. Very smooth repair experience.

Michael was super efficient, made my experience super easy. Would definitely recommend asking for him.

Lexus of Cerritos was a great place to purchase my first Lexus. The Sales and Financial staff were excellent. I would most definitely purchase again from Lexsus of Cerritos

Great service and car wash with service, however Lexus Cerritos turned suddenly very ghetto and now removed all snacks, beverages, coffee, and bottled water for customers who wait for their service.They don’t even have vending machines if you’re hungry or thirsty, you’re totally out of luck. There’s absolutely no excuse for that since all food and beverages are sealed to begin with.

Very friendly and honest service. I didn’t know what to expect when I arrived, but Edgar helped me throughout the process and was able to get me market value for my old busted trade-in. I am very pleased with how well they were able to work with my budget and didn’t try to upsell or take advantage. I will definitely go here for all of my future cars.

Overall the sale went smooth and the GX is very nice. Our sales representative Steven H was knowledgeable and did not pressure us in any way.The only problem was when they went to wash it they forgot to put back the cargo mate and net. I had to email Steven with a picture from there website showing it in there. He found them and had Fed-Ex ship it to us.

One of the worst sales experience I had here, i was completely not satisfied with the sales team. They sold me the car with very high rate of interest. Which is 6.5% even though I was having good credit score. They tricked with the monthly installments and make me to buy this car. But we took another same Lexus car in Tustin with same Lexus finance with just 0.9%. I don’t know why they charged me more like this and they haven’t give me any proper reason for it. I never suggest this place to any one. For the same car I am paying more than 7k now.

Very Simple transaction....Elaine Sanchez was a great salesperson, easy to talk to, no pressure (which is what I dread) and followed up promptly on getting my the second key for my cert used Lexus ES 350 - overall very nice experience - I will buy from them again in the future....