Yesterday, my guest calls them and no one answers the call for an hour. He couldnt use internet. This happened once before also. They are lacking on their service. In June 2020, Ovation network customer service wasted about 46 mins and still can not figure out the problem even having all information available about all devices in their system, then upon asking to get help from others he did not do and we have to hang up that call because it was taking too long with no result. yesterday I ask questions about billings so customer service guy says talked to account manager, after he transfer to him, he says I have to talk to accounting dept. Once I got hold of Accounting dept She said I have to talk to Account manager. Now who ever reads my review is smart enough to understand whats going on with Ovation Networks employees....responsibility issue....there is more but dont want to say more....otherwise this review will look like an essay.....hahaha

Waited on the phone for two hours and nobody ever answered the phone. I left a message and never got a call back. Horrible.

One of the best companies I have ever worked with - We have used Ovation Networks at our Platinum Award Winning property for 7 years plus and have never had anything less that AMAZING service. Brandon and Chris are so great to work with even shipping new parts out to me next day without any premium charge. We upgraded our network over 2 years ago and our guests responses have been through the roof - we are now faster, more reliable and efficient than ever before. The staff will go out of their way to help - I would highly recommend this company.

There is good people there and good service from them

We have been with Ovation Networks at multiple hotels for over 7 years. We receive outstanding service through them. We continue to do business with them to keep my guests happy with WiFi services provided by Ovation Networks!! Also, I have read many reviews for terrible service, its the individual hotels that need to UPDATE equipment, with newer technology things have to be updated and cannot use old equipment since they are not designed for the volume we use these days! Proud consumer of Ovation Networks for 7+ years!!! Service is great and quick!

We have been Using Ovation Networks for many years. Their service is awesome! 24/7 customer support have great staff. I talked with Jake regarding Sales and he was great with what I needed to know.

We have been using Ovation Network for many years. Guest satisfaction for their service is amazing. We are happy. I would recommend them 100%

We have been using Ovation Networks and recently upgraded our system with their latest hardware. We are satisfied with their service and response times in most cases. There were a couple issues, one of which was addressed right away and we are working to resolve another. Overall, helpful and responsive team for guest internet service issues.

Very poor hotel network provider. In the past week I encountered this provider in Ft Collins CO (Red Lion Inn) and today in Cedar Rapids IA (Country Inn) and their service is down. Hotel staff is unable to assist other than open a trouble ticket. They use very low end equipment and open source software that they dont know how to use. You would think they could provide good service in their hometown (Cedar Rapids) but they dont even have an estimate for when the service will be repaired.

We have been with the Ovation Network for almost five years. We do appreciate their expertise to resolve any situation we face. Support team members always help very professionally.

My father and I have been using Ovations Networks services at our Motel 6 properties for over five years now. There team is readily available 24/7 to meet our customers needs with WiFi support and connectivity. Not only do we enjoy their service but weve built a friendly relationship with their personable staff. Sales Managers like Chris Swizer are a pleasure to work with. Thank you!

AMAZING TEAM!!!!!!! Our business was struggling with accomodating our guests. Ovation Networks provided us with knowledge and helped us get the right hardware and local connections to make our system work at its greatest capacity!Modern businesses are judged by the speed of their internet and power of connectivity and Ovation helped tremendously to bridge that gap with our guests. We run a hotel and hospitality is our business, not IT..... but with their support readily available for all of our guests 24/7, they are successful with helping guests get connected to our server.We have had other support services in the past, but Ovations team is by far the most willing to help and provides friendly and understanding team members! We are proud to be affiliated!!!

Great company, Great service. They have been great to work with at our Days Inn in Kansas City

This is the Best Western Hotel in Bethel, CT. We have been using Ovation Networks for years. Any time our guests had an issue, it was resolved within minutes. They are great with responding to the staff at our property and are able to resolve glitches immediately. I would recommend them for any business.

I meet the employees and they are great group of workers. It is amazing they services people from the West coast to the East coast and everywhere in between.

Great Customer Service.. Chris Swiser keep up the great work. Its very hard to find people like you who go above and beyond ...From Best Western Latta SC

Ovation Networks Inc is used for our 24/7 wifi support here at the Travelodge in Alachua FL. We have used their services for over 10 years and appreciate their service. Thank you!

I am very impressed with the work & the professionalism that your staff had while working here with us at the Holiday Inn Express & Suites in Vermillion, SD.Thank You,

We are using Ovation Networks Inc for WiFi service for our multiple properties. One of the best company we are working with. They provide best technical support for our internet service need 24/7. We thank you for best service from our team at Quality Inn, La Crosse.

We have had an excellent experience with Ovation Network Inc. for the past four years at the Comfort Inn in Denton Texas.

The service is great we have tech support that helps our property when we have issues I believe that we might need an upgrade for some WiFi Issues Here at he Baymont Inn

The technical support for guest wifi that ovation networks inc. provides is out standing quality.Thank you for the great service you provide to our hotel and our guest. Days Inn Manassas

Great Service, always on top of the list and easy to reach for all your technology needs. Quality Inn BemidjiDorin DraganGM

The experience i have with using ovation networks wi fi is one of the worst experiences ever. There wifi goes in and out of service constantly. And when you call to make a complaint they tell you that you need to purchase all this other crap to make it better. I would recommend NOT to use ovation network services. What ever people pay for there services is to much.

Quick to respond and always able to resolve our issues in a timely fashion. ~ Quality Inn & Suites Round Rock, TX ~

I have dealt with Ovation for 3 years and I have never had an issues with them, The service is great and they are easy to work with.Motel 6-Indy Airport

Hotel owners & Guests beware.No accountability & worst service.I was staying in Quality Inn, Media PA recently.Hotels employ them as 1-800 (Helpdesk) service for WI-FI.They are the most un-accountable service providers. If service is poor, Hotels get bad reviews.They have un-necessary policies that hotel owners are not even aware of.For example, restricting the access to internet from a computer after a interval.They have the worst service.Fir every problem like that they will transfer you to account manager. Then nobody picks up the phone.Hotel owners, beware, you will be getting bad reviews for no fault of yours. Most hotel owners are not technical enough to know about the useless policies these service providers are implementing on their networks.

Horrible service. Able to connect less than ⅓ of the time, particularly bad with mobile device. As far as I am concerned any hotel that advertises internet access using this service is guilty of false advertising. Avoid like the plague.

I tried to use the wifi at a quality inn, the front desk told me to call ovation, stayed on hold for 30 minutes no one answered, i checked out and went to a different hotel with Xfinity, much much better

We have had Ovation for just over a year now and have had zero complaints about our WIFI. They solved the problem we were having with our WIFI and I highly recommend them.

Always ready to help and a great asset to our hotel Thanks Ovation Networks

The system works great and there are no wifi issues or complaints by our guests.

Friendly and helpful technicians and network installers.

Thank you for your great service!

Just watch Office Space, then youll know the company

Customer service is very efficient, cooperative, pleasant, and helpful.

Fantastic personal, and excellent services!

Poor communication and lack of follow up

NO that is all I have to say.