Amber is the best. She books quickly. My favorite place for self care.

Great service at the Cedar Hill ME location! Lewis is the best when it comes to releasing built up muscle tension! I highly recommend this location!

Massage Envy always gets me right. I’ve had memberships at other locations and this one for several years now.LEWIS B at the Cedar Hill location is AMAZING!! pressure is always on point and always does what’s best for the body!!

This business has very knowledgeable, and exceptional qualified staff. Mr Lewis is very professional and I would recommend him to everyone. He goes above and beyond to ensure I get a very satisfied session.

My Massage therapist was excellent. He worked all my targeted areas and could feel the stress and tension leaving my body. Thank you Louis for an Awesome Session.

DO NOT get a membership with this company. every month they draft our bank account faithfully but then there is never any availability to use the service when it’s time to book it. Even when you book out a month in advance your appointment still gets canceled or rescheduled. We have so many credits available that it’s ridiculous. They won’t cancel the service because it’s a 12 month contract. So basically we have to pay the full term to avoid this hitting our credit. AGAIN DO NOT GET A MEMBERSHIP WITH THIS COMPANY. If you choose to use them then you need to only pay as you go or you will be paying for something that you can’t use.

I started going as a member since November 2020 and been going twice a month since then. Twice per month cant come soon enough, so maybe in the future will go once per week. I enjoy every minute of my hour. The personnel at the front provides excellent customer service iand are always pleasant and makes it easy for you to schedule the next visit. I went from the services of Ms Natasha to the services of Ms Chantelle. I give them both two thumbs up. My schedule is hectic so whichever masseuse is available to my timing I go with. Thank you Massage Envy and as a matter of fact cant wait till my appointment on tomorrow as we speak😊

I love getting massages at Cedar Hill Massage Envy. I go once every month with my fiancé. Usually our got to person is TAMMY she gives the best massages but here recently I was told that AMBER does a great job as well.I gave her a chance and sure enough she did an amazing job! I felt so relaxed and she definitely got the knots I had in my shoulders and back. THANK YOU AMBER!! I definitely recommend her so no more fighting over TAMMY with my fiancé. Thank you ladies for your service.I definitely recommend either one of them for a full body massage!

I received a 60 minute massage as a birthday present. The staff and my massage therapist were so amazing that I purchased a membership. One of the best self care decisions I’ve ever made!

This is my once a month go to spot!! I feel save and secure from entering the establishment to exiting. Very friendly staff. East to change your appointment if something happens and you can’t make it. Love love love the app also.

Amanda was professional, attentive and worked wonders for my ache & pains! Clean & wide open waiting room! Wonderful experience! In a quaint small village-like shopping area!

I do very much enjoy my massage therapy from my masseur, Patrick; yet when I started back going, it was not as quiet as I was accustomed to. I would hear cabinet slammed and people talking in the hallway. I mentioned it to the manager. I have noticed that it has gotten better in regards to the disturbances.

Always a great massage. Staff are nice.

Thankful for the time and attention Traci gives to the needs of my body! I always walk out feeling better.

I’ve always had a pleasant experience when visiting the Cedar Hill location. It’s a great stress relief made better with the expert massage therapists who’ve served me.

Lacking in professionalism- canceled my appointment, rescheduled only to be told I couldn’t be serviced the day of my appointment. Front office staff lacked basic courtesy. I’ll stick to the Grand Prairie location- I’ve never had an issue with them!

I love Chantelle shes great but I can never book services there because they dont have any available.

I had an amazing peel...saw fabulous results and can’t wait til my next session.

I have been a member for more than 13 years and have visited many different locations of this franchise I have never been disappointed. All these years, I totally need to look in to ownership lol...!

Never had availability of convenient appointment times at this location. And the cancellation policies are atrocious. You must cancel within 10 days or you will still be billed. You have two months to use any sessions remaining. You can suspend the account up to six months but you cannot use any sessions remaining. The most frustrating thing is I’m not even under contract it’s just a membership.One p/o customer

I have always had a good experience. Friendly and professional service.

1/09/21, I was excited about my well needed, 60 minute Massage. I arrived at 2:45, appt at 3pm. The therapist called me to the back at 3:08. While walking to my room, I confirmed my appt. He said it was at 3pm. He stated that he ran over his last session because he ran into some issues with his last client (during her massage).When we arrived to the room, we spoke briefly about what area I wanted him to focus on. I brought to his attention that we are starting late. He stated that hes going to start the time after 3pm.Long story short, he didnt start until almost 3:15. I noticed around 3:40 he started rushing (a Deep tissue massage turned into a Swedish massage).😡 I asked him what time is my massage over at 3:51. He stated I had 9 minutes left. I challenge that but it didnt work. He said the massage is for 60 minutes but you only get 50 minutes, 10 minutes to get dressed and undressed. DO THE MATH! I started after 3pm. NEVER AGAIN!

Anyone reading this, ask for Amber! She’s great person and massage therapist.

$100 plus for one massage. I bought it for my sister in law birthday but she will be going to my spa next time that charges $65 an HR for a great massage

Spoke to Sierra to whom she calls her self manager of the Cedar Hills location, which has terrible customer service etiquette. I called after we missed the time of our appointment and asked if we need to reschedule for the session since I paid for the full 6 sessions at front. She said we lost the session due to a NCNS and I was going to be charged again from the card on file. I mentioned I was not aware of that and I had paid in full. I just needed to know if we can rescheduled since they were already paid and Sierra started raising her voice and talking over me, besides being rude and condisending. Asked for her manager, she said she was the person in charge and could schedule a call from her supervisor, which nobody have had the decency to do.

Very relaxing with a friendly staff.

I had great facial today 😌

I’ve had great experiences with most of my massage therapists.

Wonderful place to whine down from life’s stressors. Always a joy to visit the Cedar Hill location, the facials by Spencer and massages from Natasha are #1 always.

I have gone to Amber the last two times and she does a great job! :) I would strongly recommend!!

I have had knots in my back since an accident in 1994, Lewis has worked in 2 sessions to release those & helped my plantar fasciitis to where I have minimal pain!!I will be back every 2 weeks!!

Arla is amazing at what she does!!! The perfect pressure and I left feeling very relaxed! She gets a 5 star!!!! The front desk check out is the reason I am deducting 2 stars. They will pester you to sign up for their plan for 15 minutes. I was relaxed until that point of my service. Arla thank you so much for your great service!

Ive always received great customer service as well as amazing massages.

Go see Lewis. He did an amazing job!

Arla was amazing! Everyone was sweet and welcoming! It was my first time ever getting a massage and my expectations were met. Thank you Arla!

They’re great until you try to cancel your membership. When I signed up for the membership I was told I could cancel after 6 months. After about 9 months when I decided I no longer wanted the service I tried to call and cancel and was informed I couldn’t cancel for a year. A year came and went and they just keep charging my account, never sent me a renewal or anything like I was expecting. Now I try to cancel and they inform me that I have to come in in person and cancel. I do not live close to this location, and work full time. I do not have the time nor do I want to waste my gas driving over there just to cancel something that can be done over the phone. I get if it’s policy but all of this should be disclosed when you sign up, which it wasn’t. This location has been nothing but a hassle and I will definitely not be back.

My personal attention

The massage wasnt impressive, Ive had them at other Massage Envys and this didnt even compare to those. It felt like a massage you can get from someone not experienced. My appt was at 10am and that was the time the massuer came in. I would not recommend this specific massuer to anyone and I wont be returning for that specific reason.

I am someone thats probably had more than a thousand massages in my life span. Im very particular about The Right Massage. Mrs. Terri is the best massage therapist at the Cedar Hill- Massage Envy location. She is professional, friendly, applies the perfect pressure, provides a relaxed session and is always willing to accommodate the client. I recommend an appointment with Mrs. Terri.Mrs. Terri, your work truly makes a difference and I thank you for sharing your gift with me...your superlative massages!

I always feel better when I leave.

Its hard to get appointments right now

I have been going to Massage Envy in Cedar Hill for about 6 months now. Everybody is so friendly and helpful. Spencer is awesome at the front desk and he also started doing my facials. Yasmin is the girl to go to for all your massage needs- she does everything from stretches, light to deep tissue massage

My wife and I called and made an appointment about 11 days out and we was scheduled for Sunday....so looking forward to a massage we was call the day of the appointment to be canceled and it would be 3 weeks to be able to get in....i explained to the rep that called me that how is it that the customer gets a cancelation fee and you guys can cancel with just an apology.....if you are looking for a massage please look elsewhere...if you are a review reader then please READ ALL reviews before wasting your time with these clowns....i would recommend the Carrollton location...

I went for my birthday and the service was lackluster.I have tried twice to utilize this location before. The therapist are not consistent and they seem to struggle with keeping them on staff. They fail to confirm appointments and the “courtesy call” is a joke. The membership is an even bigger joke. What good is having a membership that is automatically deducted each month, if you are penalized for missed appointments?The penalties should be for walk-ins ONLY. I know of no business establishment that penalizes faithful and consistent customers.

The only reason I am giving a one star rating is because a ZERO is not available.I have tried twice to utilize this location. The therapist are not consistent and they seem to struggle with keeping them on staff. They fail to confirm appointments and the “courtesy call” is a joke. The membership is an even bigger joke. What good is having a membership that is automatically deducted each month, if you are penalized for missed appointments?The penalties should be for walk-ins ONLY. I know of no business establishment that penalizes faithful and consistent customers.I missed one appointment over a course of three years and I lost that session. Typically, I receive a phone call AND a text reminder the day before. I did NOT receive that courtesy for September. Somehow, I suddenly am no longer signed up for the reminder text... yea, right. The staff is just incompetent.Mesquite Crossing is a much better facility. I had not been there is at least 6 months, but did receive a call notifying me that I had a session available. Unfortunately, the Cedar Hill facility stole that from me.

I have been going here for over a year and I love it. Ms. SHARON IS AWESOME. she cares about I what I need and remembers my weak areas. One time I had to substitute and my sub was awesome.I still request Sharon because of loyalty. I love it. It had changed faces a few times but they already treat me really good. Professional and personable!

I absolutely live my therapist Keisha. Always off the charts in every way whether it is a hot stone or relaxation. I make sure that book my appointments in advance because her appointment schedule fills up fast. If you are looking for a great therapist. Ask for Keisha...she will not disappoint.

This place is amazing! First time customer completely satisfied. Mac was awesome and spent some time going over his goals prior to treating me, and also gave me few tips post session. Facilities are quiet and modern.

This is the first Massage Envy Ive received a massage from and I was impressed and relaxed just from entering the door. Staff was knowledgeable and courteous. Of course I was nervous because it had been a long time since my last massage and Im shy as well... But the atmosphere and the sounds, I wasnt nervous anymore.I met my therapist, changed and laid on the table, which was surprisingly heated and so relaxing. After an hour of her working on my back, neck, shoulders, arms and legs I was feeling so good. My pain from sleeping on my arm had disappeared. I was really impressed by her experience and how she went about the knots I could feel. Very thankful I went. Definitely recommend.

Everyone is always polite and professional.

I gave this place a 2nd chance on Valentines Day. Because they had availability when no one else did. Which I should’ve known better because this was my 2nd and last time here. The 1st time the male masseuse stretched me like I was going running and this time around the female focused on my upper body,glutes, and talked to me like we were at Starbucks. She discussed former clients and colleagues. Very unprofessional and to top it off she stopped 3 min. before my massage was over.Front desk staff was okay. Although I live not too far from this location. I’ll travel further out for great service. Overall I paid $150 for me and my daughter(1st timer) and it was waisted yet again.

Ive had several massages from different Therapist but the last two was the very best with Ms Natasha. Shes very professional, great attitude, beautiful energy. Excellent service.

RIP OFF. DO NOT SIGN UP FOR THEIR MONTHLY PLAN. If you miss or are late for your appointment you are still charged $65 and they tell you you have to pay an additional $45 to get a massage. I refuse to pay twice if I have already paid $65 for the month I should get a massage for that month. Period. They could’ve made a happy customer by just waving the $45 fee at least the first time and I would have continued. This was my first massage since I started the contract and I missed it so they charged me for nothing. I will not be back

If you want a great massage from a very professional and pleasant masseuse, then you definitely need to visit Arla Coleman. Every visit she never fails to ask is there any particular area I would like her to focus on and she gets to work. One hour that is all about me. AWESOME!!!

Natasha took care of me: Made an appt because my lower back was tight due to my profession of driving long hours and weight lifting. I wasnt able to get out of bed without pain. After my session I felt better and when I got out of bed the next morning I felt even better. I was able to sleep comfortably throughout the night. Im still not 100%, but I feel a heck of a lot better than I did previously. Looking forward to my next appointment appointment within 30 days. Natasha gave good feedback as to what was causing my pain. (left hip was tight).I was going to schedule a doctors appointment the next day, but I dont feel a need to now because of the massage session.Im a little hesitant on signing up for a contract because I may not be able to make it monthly due to my time away from home. (truck driver).

Traci Dyer is awesome! Great atmosphereStaff pleasant..stretch session and massage a good combination!Donnice assisted me over the phone explaining everything in detail..Great customer service.

I had a great experience yesterday at my first visit to Massage Envy. Queen Angela has gained a client forever!!! She was so nice and professional. She gave the greatest, much needed massage ever!!! I will ask for her everytime I go. The reason I gave it 4 stars instead of 5 is because of what happened after my services. As I said it was my first visit. When I was ready to pay Martha came to me to discuss a membership. To be honest, I was thinking of signing up for the membership I just needed more information of what all it entailed. She gave me the quickest rundown of details while another worker was taking his time to tell another client EVERYTHING that I shouldve been told. I still was going to start a membership UNTIL I heard him mention the cancellation policy. Martha didnt even mention that policy. So I tune in to him from across the lobby and have to ask about it myself. I didnt like it too much but after another young lady explained it to me a little I wouldve still thought about signing up. I didnt though and the reason is because I felt as if Martha purposely left those details out of her very short speech. I may sign up for the membership next time I go see Queen Angela but Im going to sign up with the gentleman that I had to listen to from across the lobby.

Angela did a very good job targeting my neck and back. Sweet and funny. I recommend her to anyone! Thanks!

My therapist is amazing! Strong hands and not afraid to work my body the way it needs to be.

Great location. Very nice, clean, sleek, and a 2 hour cancellation policy. Blows every other massage envy Ive been to out of the water. They have several massage therapists and many types of massage, so I think its really about trying out different types before you find the best match for you.

Traci was amazing! I went in for a prenatal massage today and she really did a great job. Great manners and great conversation. Only bad part was it was the quickest hour of my life 🤣

Angela, I enjoyed our session today. I cant wait for the next appointment. Keep up the excellent work!

I have been a member of Massage Envy since December 2013 in Cedar Hill and prior to that I went to Grand Prairie Location for 2 Years. The best enjoyment is knowing what you want relating to pressure of your massage and therapist preference (male/female). When I came to Cedar Hill I tried a few and finally found a male therapist that was ideal for me. Male therapist are my preference and one day he was out and i needed relaxation very bad and decided to go with a female therapist that was referred. I will definitely admit that they did a wonderful selection in meeting my needs and the therapist was awesome and now I am hooked with her. It is always clean there and the staff has always been friendly and accommodating. They are not pushy trying to sell you services they just want you to be healthy and massaging does that for you and has phenomenal benefits. Im just sad I am going to have to cancel my membership due to unemployment so I cannot afford to keep the services. But will return when i can.

I saw Yazmin this is my second session with her. She is very good. I recently had shoulder surgery and doctor and Physical Therapist has recommended I get massages on my shoulder. Yazmin knew exactly what the doctor ordered and did a wonderful job. I will be seeing her once a week for a while.

Great experience

My therapist, Tamyra is the best. She tends to all body parts that need focus on. I absolutely love, love, love her. After my other therapist left, i was hesitant but now Im not. Great job.

This location is very welcoming. They explained everything very well. My massage therapist Tamyra was amazing. She is so sweet and very good.

My membership with Masdage Envy has brought quality of life and much needed personal, recuperative time. I can always count on excellent service, caring and thoughtful support, and great results in reducing stress and improving wellness. Thanks Munia and team for taking such great care of me at my visits.

The massage would have been great if my masseuse hadnt talked the whole 90min. I couldnt relax. 😒

Yazmin Silva did an awesome job! She was very attentive to my needs. She is very professional and also gave me some tips to get rid of my back pain!

I like it, but try to find a good therapist, as I have had mixed results with some. The good ones book up fast and it is hard to find a time to match your schedule if you are very busy like me. Nice facility and relaxing vibe. Pricey rates, but there is nothing so good as a good long massage from a skilled therapist.

I sent my wife for bday she loved it

Yasmine is phenomenal! Shes very precise with her services. I cant wait until next week!

Monthly visits... wont tell you my therapist because shes hard to book! But they are all great....

If you want a professional and efficient facial you must see Munia! She can look and feel your skin and tell you what you need. She has a very warm and friendly spirit and I feel so comfortable with her services and what she recommends. Munia is the best for facials!

Nice ATMOSPHERE, kind Staff, need appt. Cheaper to join.Beware, if you miss your appt. they will still Charge you or take 30min. Of your books,if you accumulated it. 😣

Worst massage ever! Extremely cold room and cold massage lotion! When I asked what do you have thats hot she said hot towel aroma therapy and that was $10 extra! Therapist was great and she did her best. ButIt was just not. Relaxing environment. I left out with a headache!

Patrick was great

I had a great experience!!!

Had my 2nd massage with Yazmin today and shes fantastic. She always uses the right amount if pressure to get out my deep tension. I can already tell the improvement between sessions. I will keep returning!

I went in for a deep tissue massage but Im not 100% sure thats what I received. The staff was great, but the actual massage did not have me wake up the next day as if I did get a massage.

Other than Spencer being the best 1 star is giving there liars too much credit. Their sale tactics is a joke. This company will tell you everything you want to hear to make a membership sale. I paid $65 for a membership & was told this membership includes facials, massages, etc. But after a month or so of having this membership its all a BIG LIE. I just found out that you can only get 1 service...1 dang service. I guess whatever it takes to make a sale is where its at but to lie to potential customers is not fair. I will never step foot in a massage Envy store again. This is ridiculous!

Just sent 120 minutes with Lewis, Heavenly! That rapid tension machine gets the job done.

Amazing

GREAT STAFF! GREAT ENVIRONMENT! RELAXING ATMOSPHERE!! LOVE THIS PLACE!!, ❤️

Heather the receptionist is the best and Holly gives the greatest custom massage. Cant wait for my next massage appointment. Thank you Ladies for a great experience.

Great massage every time! Very professional and cozy rooms. Boosters and scents are awesome!! Facials and sin treatment also available.

Yazmin is by the far the best at this location! Very professional and informative. I will continue going to her for my massage therapy needs. Thanks Yazmin!

I really enjoyed my time here! Massage was great! Ask for MAC.

Friendly and great staff prompt service and the massage was simply divine not to mention the facial. You should try it youll like it.

The best prenatal massage with Traci! I am now booking through the rest of my pregnancy with her every two weeks.

Very Relaxing!

I love Keisha and Tracey for medium-firm Swedish massage. However, the front office is lacking. Three times in the last year I have been scheduled incorrectly resulting in wasted time when I show up for an appointment that I don’t have or that is scheduled with the wrong therapist. Front desk girls are very nice but change frequently and at times seem a bit undertrained in using the system correctly.

My mother has been going here for years and she always requests for Yazmin because she is by far the best at what she does!

I called and made an appointment for October 12th at 10:30am. I arrive and they said my appointment wasn’t on this day looking at me like I’m wrong, I showed them my confirmation email showing the date and time and they did nothing all they said was come back later or on the appointment date that it shows ... I thought it was very unprofessional that they rescheduled my appointment without a call or text or reminder email! Making me was my time and gas to get over to that side I drove 45 mins to get there for them to do nothing! Very disappointed I was looking toward to this and they ruined my experience!

Made a contract in Houston, if you rack up points, you can bring a friend only once a month on your points. Although you cant bring the same friend till six months later. Forget it if you want your money back if you want out of the contract. If you want an ok massage every now and then but......DONT SIGN A CONTRACT!!!

Received massage from Arla. She was very pleasant and professional. Great attitude and manner. Massage was great.

I love going to the Cedar Hill Massage Envy! I look forward to getting my massage from Arla! She is the best! She is patient, kind, and caters to your specific needs. Arla also does AMAZING facials! Makes your skin feel incredible! Arla is my go to girl and when she is not available I wait and schedule until she is! Book her today! You will have no regrets and will be hooked!

Great first time experience. Front desk explained how it works and my therapist Angela was great! I think Ill do the deep tissue next time.

The best massage place ever! For skin care services and to get on a home care regime it’s amazing.