I would highly recommend Michaels Body Shop to anyone in need of auto body work. I had a small fender bender with a gas station pole that displaced my front bumper. Some of the plastic from underneath the bumper was hitting the tires and the ground. Peter, answered my call, had me send over pictures of the damage. He was able to get my car looked at the same day! I came in to see if they could just make it drivable/safe and Michael (Mike) himself looked at my car and helped reattach the front bumper. He and his mechanics also helped by cutting the plastic trim that was hitting the tire…all free of charge! This was incredibly generous of them as I cared more about functionality and safety over cosmetics. They were also able to give me more insight on additional work my car might need but weren’t pushy about me having any work done immediately. They simply told me to give them a call when I was ready. Overall it was a great and generous experience, customer service was great, and I will definitely be going back for all my auto work needs.
Amazing customer service. Shoot out to Jennifer for all her info and recommendations, with making it a smooth transition to getting my broken window replaced. John came to my place of work and switched the window for me. He did it quickly and efficient. No mess left behind. Amazing place. You can tell their boss treats them well and is an all around great man. Thanks guys!-Trish
Peter checked us in, asked all the questions about what we needed to have done and our expectations. Our first impressions weren’t wrong, Peter was very thorough, professional and courteous. We had regular updates as to the progress being made on the vehicle until it’s completion. When picking up the vehicle, I couldn’t have been more pleased with the work that was done. They took the time to explain everything they did and why.Only two weeks later, due to a snowdrift, a piece of the plastic from around my tire rim broke off. There was no doubt that I would take my vehicle back to Michael’s autobody. Knowing we were paying privately, every effort was made to find the best price for us on the new piece. What a refreshing difference from so many other auto body shop experiences.Everybody from the woman behind the counter to Michael himself are professional, courteous and personable.When given the option, I will always return to Michael’s auto body and anytime I get the opportunity I will definitely refer people to the shop.
Im changing my stance with Michaels, shortly after my review, the owner called me and had me scheduled to get these repairs immediately. Turns out Gieko is the main issue here, but after the shop owner showed true respect and honor in his business I cant do anything but show that same respect back. Man should have pride in his company, Michaels is an honorable business.
The staff is friendly and efficient. Promises made are promises kept. The process is transparent: you know what you are going to get and at what price. And they stand behind their work, 100%. I have dealt with the local dealers for my Mercedes and the service Michaels delivers makes them look like minor leaguers!
I just moved to Castle Rock on Saturday & while traveling My front lower bumper was knockedoff by water.I met Hal at front desk first, he is sooo nice he tried to snap in but it just didnt work.He went in & got the Owner Mike, who is was just as Nice..Both guys are so handsome & fixedMy bumper FOR FREE. This all took about 15min.This is My new go to One Stop Shop!!!!Thanks soooo Much Guys
The best. Dont look elsewhere!
I brought my 2019 Hyundai Elantra here for hail damage and got it back yesterday. We looked over it before we went in and paid. It was covered in dust and dirt as well as having a spider web on it from the passage side mirror to another vehicle. When we looked over the vehicle we noticed paint on the window sill (they did fix it when we told them about it). I also noticed my low tire pressure was on. When I told them about it a guy told me to go to a tire shop to get them rotated and that “it should fix it”. We told the front desk guy and they told them to actually take the car and fill the tires with air. They came back from filling the tires and told me they put air in the tires. “One of the tires are low but they don’t know which one it was and it should go away by the time I drive down the road.” Well it didn’t. So today, me and my husband went to the gas station to air the tires, and we noticed the tire valve cap was missing! We ordered new valve caps and the tire pressure warning is now gone.It’s been a day later after writing this review and the owner contacted me to make things right. I really appreciate it and will definitely be coming back! The work the did was great.
Horribly awful experience. I went through them because I was hit and needed my vehicle repaired. My older car was most likely totaled and they would not be getting to work on it, so what did they do? they didnt do anything to help me because they knew that they wouldnt be making money off of it. Which is just horrible customer service. They basically lied and said they would send the estimates and documents needed to State Farm, but they never did. so I spent weeks of calling them and having my claim agent ask them for the documents and they always said they would send them and never did. All of this is happening as I am heading back to college and will only be in the state a few more days and now I have to change shops because they dont want to do anything to help me. I would not recommend bringing your vehicle here because they only care if they are gonna make a lot of $$$ off of you!
Thank you to the entire Michaels Auto Body. Michaels was able to put a brand new Tundra front end complete with custom headlights on a 2007. We are extremely please with the work, however, I am most please with Michaels warranty, to this point we have been able to overcome each of the obstacles and Michael was very pleasant in working through them, even with a smile on his face. Michaels Auto Body and Glass takes enough pride in their workmanship to ensure that you can enjoy your ride for years to come! Thank you to each member of the Michaels
Context: I didnt get service done at Michaels because I ordered my own grill, I didnt have them order the part I needed. Sounds fair, nothing bad there. . Im leaving the review for critical feedback on the receptionist, hoping it can change things up for the better.I didnt feel served I felt rushed and neglected. After putting me on hold for 6+ minutes I hung up called back and got hurried thru the sales process. I didnt feel the call was handled in a professional manner or with empathy / care for my needs. I hope this helps and because of your already good reputation Im leaving 3 stars vs 1.As a potential client this is a bit of a concern and wouldnt make me feel like coming back if I needed body work.
Excellent service and work every time! We have taken our car to Michaels Auto Body on several occasions for body work and windshield. They are quick, wonderful to work with, customer service focused, and the quality of their work is unbeatable! Highly recommend them!
Great place! Excellent service! Cant recommend enough! I broke my rear window Friday night and called it in on Saturday. Even though the glass guy doesnt work weekends, they were able to order the glass and set up the appointment for Monday. They also offered to crash wrap my car right away on Saturday free of charge, so my car would be safe from the elements and be street-legal. There was a slight miscommunication on the details of picking my car up on Monday evening after it was done, but the glass guys were kind enough to drive my car out to me the next morning in such a timely manner I was still able to get to work on time! Very impressed. Not to mention, it was the most inexpensive quote I received when calling around to other places.
Went in to get a chip on my windshield filled in. Did an amazing job and fit me in right away
Best Auto Body shop Ive ever had experience with. Ive worked for an insurance agency for years and have dealt with numerous Auto Body Shops. Cant say enough about the friendly customer service and Mike is extremely knowledgeable and the the quality of the work is outstanding.I would highly recommend Michaels Auto Body for any auto body work that needs to be done.Michelle B
Was rear ended and brought 2019 Genesis G90 with 10000 miles for this simple repair had used them before. They did not place a piece a chrome on properly. I agreed to take the car while they ordered the part. Three weeks later still no chrome. Called Genesis and found out the part is not backed ordered and takes two days to get. They also left an emblem in between my seats, did they drive my car to get parts?! Sorry to say but now I will have to dispute the charges and maybe they will fix my car properly.
I highly recommend Michael’s Auto Body in Castle Rock. I’ve used their services before and both times I was very impressed with the quality of repairs and the above and beyond customer service. Peter helped me with transportation to and from as well as keeping his word on completion date...even a day early! Very positive experience.
I had a great experience with Michaels Auto Body. I had been rear-ended, and Michaels Auto Body out together an estimate and also worked with the other insurance company to make sure my car got fixed. They kept me in the loop as to where my car was in process every step of the way. Very kind, courteous, and professional staff. Overall a good experience, though I wouldnt go get rear-ended just to do it again!
I used this shop because it was “Geico Guaranteed” it was warranted and they made it sound so easy.I brought my Mercedes here after being hit - the bumper should have been replaced but since it’s Geico Guaranteed - they “repaired it” even with the stress fractures etc. It turns out they’re guaranteed to save Geico money. I mentioned there was a window scratch - they didn’t put into the claim. Acted like somehow this was my fault.Now my vehicle has a scratched window, a mismatched bumper and the shop is unwilling to make it right. Having worked in the car industry for sometime this is appalling to me. DO NOT USE THIS SHOP!
Always a great experience working with Michael’s Auto Body. They schedule efficiently, communicate consistently throughout the process, and deliver top quality work. Their pricing is also very competitive.
Great family business. Awesome customer service. They truly care.
Leah at the front desk is so on top of everything. She was so kind and answered all my questions. She texted me with every update on my car. My car looks brand new! Great job guys!
Great company and great staff!!
Michaels Auto Body was able to get my vehicle in quickly. They were friendly to work with and gave an honest assessment on how they could repair my vehicle. They did quality work and Im 100 percent happy with the results.
Michael, Peter, and team did a fantastic job repairing the hail damage on my sons Nissan Skyline. They cared as much for the car as we do and got the work done several weeks early.They sourced parts from Japan, provided regular updates and even let us use a loaner car. This is the 5th car we have taken to Michael’s and we keep going back due to their quality of work and professionalism.Thank you Michael’s!
We are new to the Castle Rock area and feel fortunate to have quickly found Michael’s to do both some body work and windshield repair on our car.In addition, they had added a new supplier of clear wrap for the hood they repaired and that’s looking beautiful as well.The owner is involved and a pleasure to do business with. He kept all his commitments and did great work. His front end customer service team is super friendly and knowledgeable.We will bring all of our work here.
-- After a golf ball hit my rear glass, and I had to pay out-of-pocket, they were the only real good choice I could find. Everyone there was nice and seemed like they were having a good time! Fast service and very competitive prices!
I had a great experience with the crew. My back tailgate piece was off and they helped me out fast and easy and for free. Thank you very much and I will definitely come back if I ever have more issues with my car!
Michaels ordered a new windshield and installed it in my 2004 Dodge Ram 2500.Excellent facility, the employees are professional and the glass was installed with no problem. No leaks.I highly recommend Michaels for all body repairs that need fixed.Im so satisfied with the service and I will be a return customer, 100%!!
Passing through Castle Rock, Colorado on my way to Colorado Springs I got stuck in the middle of a blizzard. I slid off the interstate twice. Once into a jersey barrier in the center of the freeway. The jersey barrier did a number on the plastic fender flare and bumper cover on my Jeep Liberty. After safely making it off of the interstate to a nearby hotel I stopped a assess the damage on my Jeep. I removed the damaged fender flare and fender liner, that were now dragging, in hopes of continuing my journey south. I was concerned that the newly exposed brake line, that was once held in place by the fender liner, would rub against the tire as I traveled. I stopped in to Micheal’s Auto Body, which was right next to the hotel I stopped at for the night, to ask for help. Their staff was wonderful! Very pleasant and helpful. I was able to get a couple of zip ties to secure the brake line safely away from the exposed tire. I was able to continue my journey south with no issues and was able to make a very important dead line. As I head back to Denver in the coming days I plan to visit Michael’s again to have the much needed repairs done to my Jeep. Their staff is incredible!!
Incredible quality and service!! Peter kept me up to date the entire time and went above and beyond with customer service. The quality of the work was the best I have ever seen. They took there time to make everything perfect. When my car was done and I went to pick it up it was so clean I thought it got detailed! The best service and quality of work I have ever seen. I will never go anywhere else but Michaels auto body. They are my go to for everything now.
We brought our vehicle in to fix quite a bit of damage on the front end. The process took a while - nearly 8 weeks - and we werent necessarily happy with the communication and had a concern with a part. However, at the end of the day, Michaels - and Michael himself - provided outstanding customer service and truly went above and beyond to resolve all issues. I dont typically write reviews, but I felt like I needed to in this case. Michaels is a bustling, busy place, and things might take time, but theres a reason why they have so many 5-star reviews. If we need auto body or glass work in the future, wed certainly return.
We had great experience with Michael’s Auto Body shop. They were friendly, honest, and fast. They worked well with our Geico insurance and quickly got us a rental. They even accepted our little puppy as a VIP guest. We definitely recommend.
Wish I could give more. The damage I came to the shop with was fixed, and fixed well. The issue is I now have driver rear side paint and wheel well damage that they do not want to take responsibility for. I dropped off my truck on a Monday night drop. They moved my truck to a different area and squeezed it in-between other cars. They did not wash it or check it in until noon on Wednesday, which their pictures reflect the damage (because it happened when they stuffed it in diagonally in a different area). I am disappointed that a family owned Castle Rock company doesnt want to take any responsibility for the damage. Trying to convince me its my fault and that I am trying to take advantage of them is beyond my understanding. Front desk representative was perhaps the most non-communicative and gruff, bordering disrespectful, person I have come across in Castle Rock since moving here in 2005. If you take your vehicle there...take your own time stamped pictures FIRST. Otherwise you are going to be told too bad, so sad.
I have had my car repaired by Michaels twice the first time I was told I would have my car back in 5 days I called in after the time and they pushed it back another week and so on until a whole 5 weeks I understand that there are delays but 5 weeks is a lot more than 5 days. I chose to go back to Michael’s because of the quality of the job and I saw that they were significantly less busy than the first time I went when I dropped my car off they told me it would take 1 week its been 2 weeks and they never offered me a loaner vehicle when I called this morning they said I could pick it up around 4-4:30 and it just needed to be painted but when I called at 4 they told me I had to wait until the next day at 4 and that it still needed to be assembled when over the phone they told me all that was left was painting I’m upset because of how often I was told a new time when my car would be ready.
I had a great experience with Michaels Auto Body. The quality of work is outstanding, and the communication throughout the process was very informative and helpful. I highly recommend Michaels Auto Body for any repairs you may need. They are truly a leader in the industry and are great ambassadors for their company, while upholding high standards for the industry as a whole. Congratulations on a job well done!
We have used Michaels Auto Body in the past for various repairs and have been happy with the results. This morning I had another repair and the the tone has changed over the last few years. Showing up to an appointment and being talked down to is not something I appreciate. Will take my business elsewhere and recommend others to do the same. Bummer, time to find a new auto body shop.
So far my experience has been good. They seem to be on the ball fixing my car
Great experience! You can count on Michael and his staff of professionals to doing the following:1- Greet you like family.2- Give a fair, quick estimate.3- Stand behind their work.4- Give you options to economize if necessary.5- Works extremely well with insurance AND the insurance company likes working with them.6- Your car will be ready when they say it is (as long as the insurance company is cooperating).7- The finished product is INCREDIBLE!Over the years we have had Michael and his team have worked on seven of our vehicles (2 adults, 2 teens). We were extremely pleased and will be back!
My Honda Crosstour back window (hatch back) blew out late Thursday night. I made a few calls & settled on Michaels. I am happy with the installation, customer service & cost (well not happy about the cost but think it was a fair price :-) . The location was extremely convenient for me,
Michael’s Auto Body has been amazing to work with. It started when my husband had an accident with a dear, they were great keeping us up to date on the progress they were making, and the truck looks like new. Then my sons mirror was torn off and they helped find the mirror at the best possible price. They saved me $100’s of dollars. And to top it off my sons door handle broke. Michael replaced it for me and didn’t charge me for the work. Leah Dutton is AMAZING! She kept me up to date and coordinated schedules to work around my time. She placed all the orders for the work that needed to be done and kept me up to date on every detail. I will never go anywhere else for any work to my cars.
What a great experience! Everyone at Michael’s Auto Body was professional and friendly.They dealt with all insurance issues and updated me per text throughout the entire process.They fixed my car in a timely manner and when I got my car back, she looked brand new! Thanks so much. Definitelywill be back if I ever need any more work done on my car.
Very friendly and knowledgeable staff. Michael went it of his way to take care of my vehicle and handle an issue not related to his shop. They are very busy for a good reason! Highly recommend.
Best auto body shop in the area! Fantastic customer service, honest, detail oriented, with great results. Jason, our technician did an amazing job fixing our cars roof, looked just like brand new! Julie, you are the best - taking care of everything and keeping us informed on progress. We would not take our cars anywhere else! Thank you for taking such great care of our car and making us feel like very special customers!
Completely satisfied with the quality of work done on my car. And seriously satisfied with Jennifer for her expertise in orchestrating and communicating all work done between myself and her technicians. She could answer all my questions effectively and with much pleasure. Have used Michaels an a repeat client.
These guys did a great job on my vehicle and were wonderful to work with. They also gave me my favorite chocolate at the same time they handed me my estimate... how can you beat that? Fantastic customer service🤠
I had a very positive experience at Michaels. Lynn was very helpful and professional, as was all the staff. Their customer service was top-notch. They did a fine job restoring my 2011 MX-5 after a deer incident, and the work was done when they said it would be. I will certainly use them again should the necessity arise, and I recommend them to others every chance I get. Good folks. Thank you, Michaels!
Fantastic quality of work. Work completed on time. Great group of people to work with
Amazing company! I will always bring my cars here! They erased scratches on the quarter panel of my beautiful 2018 4Runner. Thank you so much for making perfect car perfect again!
You will not find a better Auto Body shop ANYWHERE! The quality of workmanship is WORLD CLASS and the Customer Service is fantastic.They even offer loaner cars if you need one and not an old Junker but a really nice car while yours is being worked on. We took our car in on a Friday for Hail Dent removal and the car was ready a day earlier than we were told. FIRST CLASS all the way. My wife and I would HIGHLY RECOMMEND Michaels to anyone needing Auto Body work or Glass replacement!
Called for a quote and got my car in the same day. Got the car back later that day and the cost was under the estimate which was a pleasant surprise! Very happy with their customer service and professionalism.
Amazing people! They really do good work and the text updates are always appreciated!
Due to a very distracted teen, my 2017 Suburban Premier was rear-ended at 45-50mph (while at a dead-stop). The impact also pushed it into the receiver hitch of a truck stopped in front of me. Thus, my Suburban suffered both front and rear damage (far more severe in the back). I picked Michaels based upon reviews - and feel it was a good decision. While the repair took a good bit of time (GM strike hampered getting some larger parts), Michaels kept me current on the status with weekly text message and major effort updates. When done, they gave me the truck for a couple of weeks to allow me to identify niggling little things I wanted refined. They took care of these niggles quickly and correctly. My truck looks and drives as good as it did prior to the accident. Could not ask for any more from a body shop. Highly recommend.
I love the friendly service. Everyone is very professional. The quality of service was excellent. They stand behind their work, and warranty every thing they work on. No matter how busy they are they always make time for me and anyone who walks in the door.I have personally taken three cars there and will never go anywhere else.CUSTOMER FOR LIFE.THANK YOU SINCERELY MARKCompetitive Edge Construction.
They do a great job on cars but overall they take a lot of time. My car was in two accidents (a year apart), one requiring back repair and one requiring front repair. They took a while to get a hold of for me to bring my car. Nonetheless they ended up keeping my car for 6-7 weeks both times. Both repairs were meant to take two to three weeks. Contacting them was the hardest and could never get a call answered within the mid morning/early afternoon.
Peter and Lea were great. I had a feeling insurance was not coming in with a proper estimate of work. Peter broke everything down and came in with another $2400 in repairs. They handled the communication with the insurance adjuster and made the experience a good one.
Great communication while my truck was getting fixed. The repairs were perfect.
Friendly and experienced staff. Had me in and out in no time.
As a tow operator I have come to know the people at Michaels, so when I had my accident I chose them to do the repairs. Only took 1 week and my vehicle looks like new again. Im very satisfied.
The staff at Michael’s Auto Body go above and beyond any other shop I have been too. I have taken several vehicles there that have had hail damage to body work. They are always prompt and courteous and explain what needs to be done. I couldnt happier with the results! Special thanks to Jennifer.
Michaels was top notch for customer service. Peter was so kind and helpful from the beginning to the end. Very grateful for all of his help. Highly recommend!
Awesome shop! Fast service and fair prices.
Michael and his staff are very personable and professional. We have a fleet of vehicles they have always got our vehicles back looking new and in a timely manner. Would definitely recommend Michael’s Auto Body for your auto body repairs.
This crew repairs my vehicles so often, Ive asked them for a punch card. ;-) The customer service and the quality of the repairs are top notch. Its hard to find this combination in any service industry these days, so I am happy I know I can trust and count on Michaels everytime our cars get damaged.Sometimes it can be a wait to get your car scheduled, and the parking can be tough, but its worth the wait in my eyes.Thanks again folks.Brian
OMG! This is the third time you repair one of my vehicles and again a fantastic job.She looks brand-new! Fantastic job people! Great service! Done in less than a week!I had to write a review. I truly could not be happier! Thank you, thank you, thank you :o)
Awesome work! It took awhile but they communicated well through the entire process and it was worth the wait. Highly recommended
I brought my vehicle in for an estimate and would have waited, but Michael was able to help me right away. He was friendly and professional, as he always is, and the work was exceptional. I have referred friends to him as well, and the service and workmanship is consistently exceptional.
My daughter got into a fender bender that was a bit worse then it looked. Michaels was quick, responsive and the car looks flawless. Love the fact that we were out of a car for about 1 week and that was after ordering parts twice. Will definitely use them again.( especially with my kid driving)Carolyn Theys
Recently had a wreck. They texted me with updates every step of the way. They were able to give me a vehicle to use while we waited on repairs, and they even cleaned up the (admittedly less-than-perfect) interior. I will definitely use them and recommend them for any future car repair.
I went to Michaels to have a power window that had jump out of its track fixed as a walk-in customer and they had it repaired before I was able to eat a quick breakfast across the street at McDonalds. Amazingly, they didnt charge me a dime even though they didnt know me from Adam! The Dealership probably would have needed the car for day, and charged me $100! Friendly with great customer service for sure.
My parents had their car worked an were very happy. Thank you
Great job! Excellent communication from Peter. The place is crazy busy but my work was done in the timeframe promised. No complaints at all.
I have had such a great experience with Michaels Auto Body. Julie took her time and explained every step of the process of getting my car fixed. She emailed me with updates and kept all of her promises. The folks at Michaels handled my issues immediately and with complete professionalism. I have used other auto body shops in the past but have had horrible experiences. I recommend everyone to Michaels. Thank you so much for your excellent customer service.
Great customer service. Even though they were busy Lynn stayed in touch with me about my suv. When they had issues they called me ASAP. Took a little bit longer than expected but so far very good quality workmanship. The owner himself called to follow up. They got my SUV back to me faster than most places could even get me in. Thank you.
Great people. Great place for. Auto body repairs.
I have enjoyed working with Michaels. They are clear about all work that needs done and may need done. Easy and reliable. Kept me up to date at all times. I will go here again if I need to.
Professional, fast, and an all around fantastic experience
We have taken two autos to michael dent repair and we have been extremely happy with the service and repair. Peter was very helpful with our last issue and I would definitely refer Michael to do any repairs necessary in a professional and timely manner.
Michael’s auto body is always polite and helpful. We’ve had 2 cars repaired there and couldn’t be happier. I recommend them to all my friends and family.
I began with getting three estimates and asking Julie a bunch of questions. Julie was extremely helpful and took the time to answer my questions and ensure that I thoroughly understood her answers. We had a bumper replaced with an OEM bumper and the paint color matched the remainder of the bumper better than our first bumper did. An excellent result and completed in two days. Then within 24 hours the bumper was rubbed up against a shopping cart holder. After a phone call and five minutes back ate the shop, Michael and another gentleman had the bumper looking just like it did when I picked the vehicle from the bumper replacement. Of course, no additional charge for the additional superior service. I would highly recommend Michaels Auto Body and Glass.
They are terrific! They get your vehicle in and out as quickly as possible and update you every step of the way. And the quality of their work is superb!!!
Great service. Work done was perfect. Friendly staff.
Customer service was incredible. The work that was done made our vehicle look brand new. Thanks Michaels for the outstanding service.
I went in to Michaels Auto Body this morning. They were AMAZING. Even though they were so busy you couldnt get a parking spot. Julie at the front desk actually came out and help move things around so I could get my vehicle in. Not only that, Julie came out and inspected my vehicle and they fixed it so it was drivable without even charging me anything. This place is GREAT and so is Julie!!!! Thank you!!!
A quality job was performed & when I discovered a trim piece loose I went back & they promptly fixed it
Great staff!!! I had a very small job, but for a very important vehicle. They took care of the job with a one-day turnaround even though I was a walk-in customer right before they closed for the day. Not only did they get the job done, they did a fantastic job with an amazing low, low Litgo discount (About Last Night reference) price. I even got some touch up paint to boot. Thank you so much! My highest recommendations!
Fabulous, friendly, and fast service at a price that was beyond fair. I would recommend Michael and his unbelievable team for any and all of your auto body repairs.
Michaels is the best! Fast and perfect service. I couldnt have asked for a nicer team of people to work with in dealing with my car scratch issue. I see why they are a preferred State Farm shop. I will never go anywhere else for auto repair!
My car looked brand new after the hail damage was repaired. The communication with Leah was on-spot and everyone I came into contact was super professional and extremely knowledgeable. I would not hesitate to refer all friends and family members to Michaels Auto Body of Castle Rock Colorado
Good place
Customer service is above and beyond. I could not ask for better service or quality of repair. Both vehicles I have had worked on there look amazing. They even took time to clean them. Michaels Auto Body cares about their customers and potential customers. Outstanding! Friendly!! Awesome!!! I will recommend them to my friends. :)
I went in for a quote on some minor stuff and they took great care of me! The ladies at the front really know their stuff, are very helpful, and have amazing customer service. I would highly recommend
Michaels did an amazing job from the moment I drove onto the lot. I had just been in an accident in a vehicle that was literally just a few months old. I parked, stepped into the lobby and Peter took it from there. They made me feel comfortable with the entire process, kept me informed on each step that my car was in and so on. I can’t say enough about the customer service and level of compassion they all took. They even provided me a “fun” loaner when my insurance cut me off on the rental. I don’t plan on seeing them again but I would highly recommend Michaels Auto Body to everyone!
Headlights were out of wack. Called around to see what it would cost to have them adjusted. Called Michaels and they said to bring it in, well take care of you, no charge. Was able to get it in that day. Also pointed out and made me aware of some things about my vehicle that I was unaware of in the process. Great customer service. Need to mention that this was not a big ticket job. Shops I called said around $50. However, they understand that it is not always about the $. Cant recommend them highly enough.
The staff is efficient and friendly. I appreciated the text updates as my vehicle went through the various stages of repairs
I have used Michaels Auto Body for several big and small repairs. They have always given top notch customer service and done fantastic work. If you are using insurance, they will act as advocates for the best repair possible. Recently I went in for a mirror repair, not only did they take the time to locate a used part, but they showed me how to install it! Would not go anywhere else.
They are great to work with. Very good customer service. Have recommended them already and it has been 1 mo since my car was with them.
Great job by all concerned! My car looks brand new (it’s 3 years old). And excellent communications with the staff (thanks, Leah!).
As a long time customer of Michaels Auto, I would not trust my body repairs or paint to anyone else. They have always been fair in their pricing, quick to return my vehicles and a tremendous quality of work completed. If you are in South Denver I would check these guys out for a job well done!
If I had the skills, Id make Michael a super hero cape, he really is that awesome! I walked in close to closing time, Michael looked at my issue (which I thought was MAJOR), fixed it on the spot, and let me know that another repair I thought I needed wasnt essential. I expected huge inconvenience and cost, he made it simple and easy. Amazing customer service and great work. Thanks!!