So because I wont conform to this governmental overreach of power, bow down and wear a mask, I cant get my rings serviced which will void my warranty!! And I dont really give two cares about your policy. Whats next?! No vaccine, no service?! What a joke!! I will never step foot back into this establishment again!!!!Once people realize its not about a virus thats its all about power and control over the people then maybe we can get back to normal. Until then there will not be a normal! Normal isnt living in a masked society where youre refused service for something youve already paid for because you wont put a piece of cloth over your face.

We had to rush and pickup a gift for a bridal party member a couple of hours before ceremony. The staff at Kay’s was beyond helpful. After we got back to hotel we found out the gift we purchased would not work, so we rushed back to jewelry store. The ladies working were so helpful with return and new purchase. Because of them, we made it to the church in time and the gift was perfect.

Don’t waste your money or time at this location. I purchased my fiancé’s wedding band from Kay’s in Foley, Al while on vacation. They were AWESOME! They told me with the warranty I purchased that I could get it sized at any Kay’s company for FREE. Carrollton is in the same city we live in, so that is where I took it. The man was unprofessional from the moment I walked in. He looked at my ring and said “this is gold?” in disbelief as if I was bringing some cheap band in that was fake. I brought it in in the original box because we had only purchased it a month prior and it had just been sitting in its box untouched. He inspects it and finally says “ah I see”. He pulls my account up & tells me “this is going to cost you” and I immediately ask why because I knew we had purchased the lifetime warranty! He got an attitude & told me I could look at his iPad and see for myself. He proceeds to take my ring and tell me it will be till the end of June and that I could bring my receipt in receipt when the ring comes back for “proof” of the warranty. So I leave and go home to check my receipt and sure enough I had purchased the warranty. I called the Kay’s we bought the ring from and they were able to pull my purchase right on up and said that the Carrollton location should have been able to as well because they had authority to look at any Kay’s. The lady was so nice and helpful and said she would call on behalf of me if needed. So, I call this Kay’s in Carrollton and ask to speak to the salesman that I had seen earlier in the day. He asks me to read him off the warranty number, which I did and he “still couldn’t find it”. So I take my receipt up there & the man walks straight to the back when he sees me come in. FINALLY, he comes up there with his manager and makes her look at the receipt as if it wasn’t real. At this point I am just very irritated that I have been belittled and treated as if I were dumb. They took a picture and made a “note” because it was not in their system. If the others Kay’s could pull it up, why couldn’t they? I will never spend another second of my time or any more money with this location. They did me wrong a few years back on sizing a family ring and tried saying I was aware of damage to the ring that was not there when I dropped it off. Very unprofessional & none of them should be allowed to work with paying customers if they don’t know how to treat them. Absolutely disgusted. I would give no stars if that were an option!!

HIGHLY DO NOT RECOMMEND. Would be a great place if you never have any issues with sizing or needing a ring sent in. I will not recommend any Kay’s to anyone. I was highly disappointed that my ring split open where it had been resized and then even more disappointed when I went to pick it up and the engraving had been filled in where they had to fix it, so it had to be sent off again. Was told it would be express shipped to be fixed and I would be able to get it just a few days later. It’s now over a week past the day I was suppose to get the ring back and they don’t have it or a date it will be back. I called corporate who wasn’t much help either. I’m just disappointed in my experience with this company and will not use Kay’s again in the future.

I’ve never had any issues here before, been very happy shopping here, but now unable to shop here without them pushing political agendas. Fine, I’ll take my shopping elsewhere. Bad service. Pathetic!

The ladies that helped us were wonderful, they above and beyond to help

Love to give the gift of love to all my loved ones this time of the year❣️❤️❤️❤️

I want to reevaluate kay jewelers in South Park mall. I want to make a correction on what I spent and my experience there. First I said I spent 8,000 it was $4,000 didnt realize I typed in the wrong number. 2nd mike the manager there called me and found out about my experience i went thru and was truly apologetic and made things right with me. If anyone decides to shop there definitely go see Mike. He is the man

If I could give yall 10 stars 🌟 I would. Im not for sure the names of the three ladies working last night (7/28/2020) and I apologize for that. A week ago I decided to order my rings 💍 through the website using the new virtual option. I put my zip code in but it sent me to the Huntsville ( store 1888).When I finally picked my rings out, the lady in Huntsville told me that they would have to get my engagement ring from another store down the road. But she ensured me I would have my RINGS by monday. Monday came and NOTHING. So I text the sales lady, she said how the other store mailed the rings but didnt write down the tracking. She ensured they would be overnight and I would them by Tuesday.... Still NOTHING. So I called the Carrollton location to see if they would pull my ticket and see if they had the rings. They had the engagement ring and the sales lady from the Alabama store had called to verify but never asked the ladies in the Carrollton store to hold it.Now the sales representative in Alabama (store 1888) knew she didnt follow through with the transfer of the rings from one store to another. I called all the Kays around them and each manager said they never got the information to keep and send the ring. Just a call to verify it was there.Wednesday comes and still no rings. So I go to the carrollton store to ask the manager what we could do. WHEN I TELL YOU THESE LADIES WHERE ON IT AND JUST AS UPSET AT THE SITUATION. THEY WERE AMAZING. I wrote off this store never to give any of Kays Corporate and other store associated with Kay another dime.These LADIES saved my life, they stay there showing me different rings to make sure that I wanted the first set. Im so thankful they did this. Im so in love with my ring 💍 and because of them I will go buy my husband ring.These ladies need a raise....

Several years ago, I lost the diamond out of my engagement ring that my husband gave me in 1982. Due to the age of the ring, (it was an antique when it was purchased,) I was disappointed to discover that it was going to be more expensive for a replacement stone than to purchase a new ring. It has been on the back burner until a couple of weeks ago when my husband suggested using my birthstone. I loved that idea, so I talked to the amazing staff at Kay’s. They were able to replace the stone with one that I love, and replace the worn out mount for a very affordable price! I am very pleased with the service and quality of work that I received

Good service as allows

Great customer service. Very helpful and knowledgeable.

It was good...just had my battery replaced

Jlow is the best sales Lady in Carrollton!! Hands down informative, and knew her stuff...I will recommend all my friends and family to her..

Very nice n helpful. 😁They are always willing to above and beyond to help you.

I ordered and paid for a mans wedding band and was sent the wrong size, they then had another store transfer and they didnt send it, going on week 3 and still dont have it. I have purchased several pieces at this location but never again.

Honestly the best Jewelry Store in Carrollton to buy real gold jewelry. Believe me.

The employee was very nice and helpful

The best jewelry place in Carrollton.