Sam Pack Five Star Ford has one of the most professional staffs of any dealership I have been to in my life. I love the way they let you browse the lot with no pressure on you. They greet you immediately but if you tell them you are just looking they will let you check things out until you are ready to speak to them or ask questions about a particular vehicle. Rocky Wall, my salesman, gave me his cell and answered countless texts and took my calls whenever I reached out. They even gave me direct communication with the GM, Trey Russell, and he walked me through some of the financing piece of my purchase and put my mind at ease. It allowed me to make a much more logical purchase than an emotional one which is usually how it goes when buying a car or truck. I traded in my F-150 and left with a Mach E. What a swap and they gave an amazing number for my trade. These guys are top notch and I recommend that if you are looking for a vehicle that you give these guys a ring or stop by and ask for one of these two!

Clay Young is a great service Advisor. I am not related, but he treats me like family. He remembers your name and treats you with kindness. The service was well done.

I had a great experience as a first time Subaru buyer. I had researched online some sales people and found a lot of chatter around Rio Manalo who I then courted to perspectively buy from. Rio was absolutely amazing!!!! What a sweetheart!!! She was not aggressive, pushy, at all, she was very welcoming and sweet, super kind and listened, and showed me the car I wanted, even brought another less expensive car to look at side by side to the one I was inquiring about (outback wilderness) I finally decided to pull the trigger. The ordering process for the wilderness to all the communication up to the point of delivery was a breeze. The day of sale, the sales manager even came to just introduce himself, never have I seen this before ever in a dealership. Something so simple, but a nice touch. Finance guy Kenny was cool and had us in and out with no beating us over the head with additional things to buy or add for warranties. He laid them all out, asked us what if we wanted any of them and that was it. No long lecture about why I need to buy a certain warranty. Great job Kenny. Even the receptionist with the southern accent was a sweetheart. If you want a Subaru, look no further than 5 star. I think they genuinely care about their customer base. As long as the Greta relationship continues, which Im very optimistic l, Ill be back in a few years for my next car for one of the kids. Thanks 5 star, yall are legends!

Great experience. Not pushy, honest, and worked with me. Had vehicle ready when I showed up. Quickest and best buying experience I’ve had, many thanks to Frank

I will never go there again. I took my 2019 F150 in for noise in rear suspension. The service rep calls and says it will be $2100 to fix the bad leaf spring bushings and new shocks. Long story short, I take my truck somewhere else for repairs. I turned out to be bad leaf springs and full replacement and labor cost me $1100. Half the price of their bushings. I feel like they we trying to pull one over on me. Be careful and get second opinion, it may save you alot of money.

Best staff hands down.Searched the whole metroplexNOTHING.SHOWED UP HERE TCB!!!!

Sam Packs Five Star Ford was a pure pleasure to deal with for my new truck. Everyone was very helpful answering any questions I had and making sure I was satisfied with every aspect of the vehicle. They took a lot of time explaining how all of the features on the truck worked and even delivered the truck to me when I decided to add another option at the last second after going to pick it up. I have received phone calls over the last couple weeks making sure I was satisfied and didnt have any questions. I would highly recommend this dealership to anyone looking to buy a new vehicle.

The best service department with awesome customer service. Purchased my SUV at another dealership in Irving(Westway Ford) they referred me to Sam Packs Five Star Ford and so glad they did. My Clay Young himself was patient with me even though I was a little frustrated that the other dealership gave me the run around. Mr Clay Young kept me updated daily until my vehicle was repaired . I HIGHLY recommend this dealership and Mr Clay Young.

The entire process was awesome. I started off with Phil and then Erick took over and they were both great gentleman. Top topics that helped them get a 5 star are as followed:1. Personal walk through video of the truck2. Financing was easy and signing online was a breeze3. Personal pick-up at the airport in the truck was the best.4. Arriving at the dealership with welcome arms.5. Last Finance person was wonderful, but forgot her name.5. GREAT CUSTOMER SERVICESams Pack your team rocks.*However, I did notice that the truck we purchased for my son was showing 38,000 which we purchased for, but next day it showed 37500.00 online.

I have to give 5 Star Ford - Carrollton a 5-star rating. I recommend shopping them if you are looking for a vehicle or if you need service.They did a good job working with me as I looked to mitigate some of the risks of a used car purchase and they were open to taking additional steps in solidifying the details of my deal.My sales person, as well as members of leadership, made a real effort to make me feel that the purchase was fair. Based on my interactions thus far, I also think they have a solid service department.I shop around fairly aggressively, & couldnt beat their offer. I will look to do business with them again in the future.

I had a recall that needed to be ASAP prior to storing and shipping my truck. I called a few dealerships, but none could help me due to the short notice. That however changed with Sam Packs Five Star Ford. I called and spoke to Clay. I explained my situation to him and he told me to show up first thing the next day.When I showed up, Clay was there to greet me and went above and beyond to take care of my vehicle, even though they were extremely busy. My expectations of customer service were blown away by the amount of professionalism and hospitality Clay provided. If only every business had someone that would go above and beyond to help customers. If you ever need anything done here, call and speak to Clay. He will provide you the 5 star rating customer service that you won’t find anywhere else. Thank you Clay and thank you Sam Pack five star Ford!

Not so great! Stopped by Five Star Ford to look at a Jeep! The sales guy came out to help me and was great. Looked at the sales sheet in the window, discussed the features with me and let me test drive the car.Upon return, I was disappointed to find out that the wrong sticker was taped to the window of the car. No attempts were made to negotiate on the price, nor did a manager or supervisor apologize for their mistake. Great leadership and even better ethics to own up to your mistakes Sam Packs Five Star Ford. My time = wasted. Thank you!

Charlie Emmons is a DemiGod. He was great to work with and extremely personable along with Brandon and Alfredo Solis in the Finance department. Ill be back for sure, also I recommend taking a look at the Mustangs up top.

Carina is the best service advisor!! I actually attempted to take my truck to another 5 star Ford and it was a bad idea, once my truck made it to her it was all peace of mind and great communication! Buying a used car can be tricky but with a great service team it feels like getting a brand new car!

I wanted to express my most heartfelt thanks to Mr. Julian Loera, with the Parts dept. at Sam Packs Five Star Ford.  For background, my son recently purchased his dream car... a pristine, better-than-showroom 2012 Mustang Boss 302 (his second Mustang GT), that we drove back from Toledo, OH.  He is getting married later this month and the car will be a prominent feature of the day, as they drive off from the wedding.  While he was out-of-town for his bachelor party, I agreed to pick his car up from our local dealer after a fuel injector was replaced.  On the one stop I made on the way home, I pulled in too far in a parking space and his front splitter hit the concrete wheelstop, popping out the front fascia, damaging a splitter rod etc.  Needless to say, it was very upsetting to me, and ultimately to my son.  I promised my son I would have it fixed and make sure it is perfect.  Fast forward 10 days later, with a time crunch coming for the approaching wedding, and the front end is getting repaired.  We now learn that a new lower valance is needed, and that the local dealer is stating that the part is backordered indefinitely.  My son is upset now with me (again!), and I begin searching the internet for the part.  I placed an online order for one in NY, only to learn when I called them that they indeed did not have one.  I called a dealer in St Louis, and while they did not have one in stock either, he made the extra effort to tell me that there were only 5 in all of America.  He gave me the contact info for two dealers in TX.  One dealers parts dept (who had two) would not answer my phone calls, which led me to Sam Packs.Julian Loera answered the call, and calmly let me know that he had the part, and that it could be overnighted if thats what I needed.  He obtained my information, we transacted the deal, and as promised, he had the part overnighted to me in Nashville, TN, and I received it at 10AM the next morning.  Such a relief!! It was installed that day, and brought home by that evening (see attached pics).  My son can tolerate me again (LOL) and is so happy to have his car back, pristine again and ready for the wedding event.Julian may not realize how much of a stress and burden he relieved from me that day, but he absolutely saved the day.  I appreciate his ensuring that I was taken care of as a customer, and understood the urgency of the situation.  Kudos to Julian Loera for his help.Sincerely,Patrick SteedNashville, TN

About a month ago, I mistakenly came into this location for an appointment when my actual appointment was at another location. Vincent Grazioso was so kind & gave me advice about my cars problem to the best of his ability--way above & beyond. I just wanted to leave this review to show appreciation for his kindness and patience. Thank you, Vincent!

Alan was amazing and answered all of my questions during the purchase process. Buying experience went smoothly. I’m satisfied.

I bought a 2021 F150 King Ranch in July 2021. It was the easiest and most professional experience I have ever had. Austin was great. I will buy all my trucks from him moving forward.

Had a very good experience with Five Star Chevy. Mr. Cecilio Santos was my salesman and he did a great job getting me into a 2020 Malibu. They didnt have the car I was looking at on their website and he got me hooked up on another Malibu. He was able to accommodate everything I needed. It was only a few hours to get everything in order. Thank you Mr. Santos!!!!

I had a great experience thanks to Kevin & Rick plus the entire staff at the dealership! We followed up over a span of a week to tackle huddles to be about to get settled into a new vehicle as I made a fairly trade which did much help on value! I recommend getting in touch with Kevin, great guy and done great service for me. Rick greatly treated me as a client rather than a customer! If any issues occur; would address the Carrollton district.-Garrian

The climate control, in my 2015 Ford F-150 Platinum Super Cab, was not working properly.I took it in, Jose my service rep. was very helpful and got the process started. He arranged for a loaner ( brand new Ford F 150). The job was professionally completed. With timely communication. I am very pleased.

Rey Mendoza is amazing! He has a great wealth of knowledge about the auto business and truly cares for his customers. This is why his customers keep going back to him. Ive purchase from 5 Star before and will continue in the future. Highly recommend checking out 5 Star and Rey Mendoza if youre planning on a car purchase.

Trapped in Dallas: Excellent, above and beyond service care.I was driving my husband‘s truck on a very hot Saturday afternoon. It broke down in the middle of the road in which I was able to get it off a major street. I called the nearest Ford dealership in which no one can help me or transferred me to someone’s voicemail. I called two other Ford dealerships asking for help for my F3 50 truck. Considering it was a 2017 and it is now 2021, I thought this could be a quick fix. Yet no dealership was able to answer my questions or call me back.Except for Kevin at Sam. Not only did he call me back and help me, he got a tow truck to me so that the vehicle could be taken to his shop. Unfortunately, it was very close to their closing time by the time I called and my truck wouldn’t arrive there to be looked at until Monday morning.By the time we found out what was wrong with my truck, I had to fly home for a medical appointment and then come back to retrieve my truck. I am so appreciative of Kevin‘s customer service, caring concern and attention to detail.

Great service. Went out of his way to make me feel good about my choices. He has helped me more than once before

Good experience from start to finish after finding vehicle advertised on line, I was sure to purchase. Salesman made it easy by having the finance guy call me on my schedule and holding the vehicle for a few days until I could get there to look at it and drive it. Most of the transaction was complete on line and on the phone. Showed up- looked at it, drove it, signed for it, and took it home. Very easy with that and a few follow on items I needed. Even had me in to address a concern I had after the fact a couple weeks later. Scheduled at my convenience. No problems. Probably the easiest car purchase Ive had.

Five Star Ford will always be my dealership. I have bought 6 vehicles from here and each time has been an amazing experience. I am a client for life. Ray Mendoza is your go to salesman. Highly recommended.

One Star Ford. Service took ten days for a minor replacement and they scratched our new car, so it has to be painted now.Bought a vehicle that turned out to have a damaged roof rack. Yes, my fault for buying a car with collision damage. Easy fix we were told.Five days after buying, they tell us to bring the car in on Monday. I call service on Wednesday and told they haven’t looked at car yet. Inspect car on Thursday, they have to order parts. Following Wednesday I call...still no parts. Talk to manager, parts arrive next day. Wrong parts. We’ll call you tomorrow. Friday night comes, no call. Saturday we call, and finally get our car back. Poor communication, so you can expect to call them when you need an update.Inspect vehicle and find numerous deep scratches on our new vehicle, interior parts broken, and our vehicle has 300 miles. Manager apologizes and blames the tech. Yes, the tech is responsible, but so is the manager and quality control for not catching.Told to bring car in on Tuesday morning this time for them to fix the damage they caused. No one is here to give us a rental.It’s not just one thing about this dealership that makes it Sam Pack’s One Star Ford. From sales to service to rental, they’re unorganized, slow and terrible service.05/02/21 update: The vehicle was returned from the repair facility with runs in the clear coat, a broken molding, and areas that didnt have any clearcoat. We talked with the sales manager RJ about selling us a vehicle with collision damage. He immediately stated he would make it right and will get us another vehicle. We just signed the paperwork for the new vehicle. They took this 2021 Ford Explorer 1FM5K8GC9MGA60561 back, and replaced it with another with the exact options.

Probably should give myself three stars also, as I was excited to find the model I wanted and should have been more diligent.We agreed to price and trade quickly. Lauren even delivered 150 miles away. . Awesome sales service. Car was held for a week to fix the inherent hood paint problem with this model. Awesome.But I traded a nice clean car in to buy a Gold Certified car. with low mileage that was hard to find.Whoever did the 170 pt inspection was out to lunch. DVD players in headrests both broken. Glove box has a 1 inch gap when closed. Roof rails loose ( that is actually a recall item that just came out, thought a problem for Explorers for years.) And it is used, so the motors on doors, seats, and liftgate stick or squeal. Driver door has a dent in it ( not a ding) Tires replaced with discount replacements. The make ready did not vacuum the dog hair out of the back.So now I wait for the paperwork, and will take this to a local dealer to fix mechanical and recall stuff. The rest is just my fault for not sending Lauren back to Dallas with this very very used car.Manager Dennis White has called and offered to pick up car and try to resolve problems. While that is above and beyond, it is 150 miles away and not really viable. And this is more of a cautionary tale for someone buying from long distance. I just wanted the dealership to know that their Gold Star inspections appear to be cursory. And to warn buyers to make the trip to look at what they are buying.

I cant say enough about the tremendous service we received from Frank Goswick and team while buying our new car! We live a couple of hours away so we handled most of the details by phone before making the drive up. When we arrived our new car was parked right out front, sparkling clean and ready to go! He answered all of our questions with ease. We got through the paperwork quickly and efficiently. You just won a repeat customer!

Steve Cristian is very loud mouth and rude to his team management should really look into him. Sales people do a great job to put up with him

I am a car guy and I have used Five Star for many years and am totally satisfied with their work, my service writer,Ben, and the prices. I would also like to give a shout out to David Denton, who located my missing license plate bracket and plate that had fallen off in the free car wash. He even reattached it with new hardware after service had already closed for the night. Good people and service.

Five Star Ford was recommended to me by a good friend and I can now say that I fully agree!I had done quite a bit of research online on my own and had in mind what I wanted which was an F150 that could get me and my horse out on the trails this summer. I was still hesitant to go to the dealership by myself but Terry Smith was very kind and helpful! He helped me figure out the exact truck I needed without upselling me on things I didn’t need. He spent plenty of time answering all my questions. I did end up buying a truck that day because they had one there that was exactly what I wanted and at just the right price.I’m quite happy with the truck, the pricing, and the service. If you need a car/truck, please go visit the team at Five Star Ford!

Just bought a car yesterday with LaRay, he was amazing. Super friendly and super nice. Alfredo was also amazing. Together they got us the best deal possible on our vehicle. Thank you guys so much. Super friendly environment.

The worst experience ever dealing with buying a vehicle. My company bought 4 trucks at the same time. Effortless sale for the dealership. From the start there was no communication or follow-up with what was promised. We had to keep calling to remind them we were still waiting. Dont bother trying to call them, you will only go to voicemail and never be given a return call. That includes sales, sales manager, finance and the general manager. Not an ounce of professionalism from this dealership. Dear Trey, dont bother attaching your insincere response to my complaint. You should have returned my calls or instructed your personnel to do so.

Wonderful experience purchasing my new Bronco! Very professional and efficient! I highly recommend

Great service, very upfront, wonderful experience. Will definitely shop here again. Frank was amazing treated us right and fair. Thank you 5 star all around

Vincent went above and beyond to get my Expedition fixed! I will use Five Star Ford in Carrollton if every needed in the future. Hopefully don’t need to, but will! Lol Anyway, thank you Vincent!!

Thumbs up to Oscar Jaramilllo in the service dept. Had a bad experience on the last tune up and check but Oscar always makes sure to communicate and listen . Great effort and leadership to get the job done. Thank you . His manager also made sure I got my truck considering I picked up late.

Have been using Five Star for over 8 years primarily driven by the excellent support give to us by Vince Graziosowe even bought new Expedition due to his superior customer support

Best buying car experience to date! Our salesman, Max listened to everything we wanted and got us exactly what we wanted. In and out with a new car less than 3 hours! Love my new car and everyone at dealership was friendly, knowledgeable and great to work with- will be back for next car purchase!

In having to purchase a new vehicle after a terrible car wreck which left all vehicles involved totaled. It was great to have an easy experience with the dealership. My husband loves to look at new vehicles, but hates the tug of war of negotiations. We were able to find what we wanted and was very happy with the service from being greeted to the finance department. Thank you for making our experience better than exceptional.

These guys are awesome! Will definitely be back!

The repair to my car took longer than expected due to shipping issues with the part. Vincent made sure he communicated with me on a daily basis to keep me informed of my cars status. Vincent was always professional and made me feel like a priority. Sam Pack is a great dealership for purchasing vehicles and servicing your vehicles. Sam Pack Five Star Ford of Carrollton truly looks out for their customers. Thank you Vincent and Sam Pack Five Star Ford for never letting me down.

Eddy was absolutely amazing during the entire process! Even though I ended up buying elsewhere that had the specific trim package I was looking for, I wanted to make sure I came back here to recognize the incredible customer service that Eddy provided. Not only was he extremely helpful in searching for the exact vehicle I was looking for, but he also was always keeping my best interests in mind and looking out for me. As a first time car buyer, thats something that is absolutely priceless. I cant wait to recommend Eddy to any of my friends who are looking to buy cars. Thanks again dude!

I just bought a new 2021 Ford Explorer ST from this dealership. Overall a decent experience but there are a few areas where there was room for improvement.First, the actual buying experience. I was quoted a price that was slightly better than other dealerships I had contacted for bottom line offers. When I show up to buy the car at the quoted price, it turns out that wasnt actually the price. To get that price I had finance with Ford Credit at a higher interest rate to get the extra $2K rebate they were including in the quoted price. I guess my fault for not asking clarification questions before showing up but shame on them for not disclosing that on the quote they sent. After working through that I then spent another 2 hours at the dealership waiting on financing so I can sign the paperwork. Way too long to sit around and wait.Now onto the follow up. I purchased some accessories with my car which included window tinting which I had to take my car back to the dealership to have done. There were also one or two things that did not work on the vehicle that service had to fix. Ill just leave it at there was a lot of confusion between departments (sales, service, & accessories) about scheduling the follow up work. But finally it got figured out and I got an appointment.That day/time rolls around and I show up to drop off my car. I go to pick up the loaner car and the lady that runs the loaners isnt at work yet and no one else there can help. So I wait around 30 minutes for her to show up so I can get my loaner and get on my way. I get that life happens and people are sometimes late to work but if you say you will have a loaner car ready at 7:30am then maybe train a backup person to cover the checking out of loaner cars. There were plenty of other employees at the dealership that should have been able to help but instead I had to wait 30 minutes for the one person to show up. She eventually got to work and I got a loaner and I was on my way.Suggestions to the dealership.1. Work on communications. During this process I talked to four or five different people and I had to re-explain everything to everyone. They didnt seem to relay information from one person to the next.2. Train backups. I know this is small but seriously why is there only one person that can checkout loaner cars? If service opens at 7am and people are dropping off their car to pickup a loaner maybe train the service people to checkout loaner cars in case the primary person is late.3. Be more upfront about pricing quotes. No one likes surprises when they show up to buy a car.

We have bought two cars from Sam Pack and we’re about to buy a third one from these guys. We believe the fair price and great customer service can not be beat! Love you guys and your great vehicle.

Great buying experience with getting a used car. Any questions or concerns, dont be afraid to ask for the Used Car Manager, Dennis White, before or even after you buy. Dennis was so nice to me and very understanding with my concerns. He is your man to go to!! Also, Moe from Financing is very knowledgeable and will help you understand the warranties you may need or want.

Great experience with salesmen. Showed me everything I needed to know about the Ford products and more. Great knowledge and most important honesty.

Pete York did a great job and took care of me very well. Great new addition to the service team.

Great staff for sales and service. The F150 is the best purchase I’ve ever made!

Great service and great communication! Very pleased with every person I worked with at Sam Packs Five Star Ford. And I have really enjoyed my new car that I purchased from them!Thanks again for the great service!

The salesman was very friendly, and helpful. I was very pleased, and satisfied. I want to thank you for such a great car, Elizabeth Marie Gibson

As an Oklahoma resident, I was skeptical about buying a vehicle out of state & not test driven. I inquired about vehicle before dealer had a chance to put pix up on website & they sent me a couple videos. We settle on a price & salesman (Erick) informs me of an oil pan leak found. Naturally, I halt all proceedings until further notice. I try to contact salesman & can’t get ahold of him, so I reach out to manager (Kelly) & they assure me they’ll get answers. They kept their word & explained the problem (oil drain plug stripped) & replaced entire oil pan. Manager (Kelly) also informed me why salesman (Erick) wasn’t communicating (heavy/busy schedule) & it put me @ ease. I arranged to travel down to Carrollton to get drive vehicle home, but they offered to deliver to me. Again, they kept their word & got the vehicle to me safe & sound on the day they said. Had a few bumps in the process, but overall I’d do business w/ them again! Appreciated how they took care of me as a customer.

I had an amazing experience with two people here. First, was my salesman Aaron Guerra, he is SO easy to work with. After looking for 2 months for different trucks at different dealerships (exhausting) I told him what I wanted to spend, and he helped me figure it out! I couldnt be MORE HAPPY with this 2019 XLT with 8,000 miles! After I bought the truck, Alexandra Benvenuto helped me pick out a bed cover, leveling kit, new tires, and she is an absolute delight as well. Thank you so much, and Ill be back in 2-3 years for a new truck!

Sam Pack Ford service dept. is very professional and resolves my service issue. Clay is great!

They are wonderful. They go the extra mile to make sure you are satisfied. I appreciate the team up here!

My advisor, Vince, kept in contact with me via text and went the extra mile. My first issue was that my car would lose power while driving and he let me know that my extended warranty covered the issue plus a tow so I didn’t have to worry about it breaking down on the way there. Unfortunately, the service department couldn’t identify the issue, but he told me from the getgo what he felt was the issue. Once I took it home, it happened again so he said to bring it back immediately and he would make sure it was replaced within a couple hours regardless of the diagnostics. He was right and my car is running fine now. He called to follow up and I let him know my blinker was going faster than normal and he said it was the bulb and to bring it in. He got out his tools and fixed it in the service drive free of charge. I’ll definitely keep my service at Five Star as long as Vince is my advisor. He earned my trust.

I had a great experience at Sam Pack’s Five Star Ford in Carrollton, recently! Service Advisor, Clay Young always does an awesome job! I took my 2006 Ford Focus SE ZX4 in to get it a State Inspection, and to get a oil and lube change. I highly recommend this dealership and Mr. Clay Young!

Absolute disrespect for customers. I went in to get an oil change expecting to wait a bit since it was right after lunch time. They offered to drive me back to work which was great because then they picked me up and took me back to the dealership. Once I got there, thats when the service stopped. I was handed my keys and scooted to pay. When I finished up, I walked up to my car looking at it, noticing it looked like there was a dent in it. Thats because there was, a HUGE noticeable dent that was definitely not there before. When I went back and told the person who helped me, he simply just said, its the way the light is hitting it my eyes had never been so wide. I couldnt believe his response to just shove me off as if I was making it up. I finally got him to come out and take a look, still wanted to blame it on how the sun was hitting it. Fine, but EVERY angle is showing a giant dent in my car, so what does that tell you? I was told there was video and they would send me footage that I never received, after several attempts, never heard anything back, I reached the service manager who at least said well look at it. Things happen and I understand that. But a business has to own up to its mistakes and listen to the customer. I will continue to be a loyal customer to Ford but this particular house has lost my business.

I guess 5 star if what they try to be every time. We purchased a 2021 F-150 from them a few months back. Although there was a problem with the radio at first they made it worth the mix-up. We have had to get the oil changed & that took about 2 hours while we waited. Today we went to see about a piece of plastic under the truck that has come loose. They were very busy, I would say about 10 cars in line in the service area & my husband went in & promptly came back out with a service man to look at the truck. Fast service!!!

The service started out great until I actually bought the vehicle. Ive been waiting about a month for them to verify the check I gave them with my bank and they still havent so my bank is about to cancel the check. Only the operator answers the phone and no one returns calls so I have to physically go to the dealership to bring these issues to their attention. What would have been a 5 star review and service is going down the drain fast. Will update the review as the situation changes.Edit: they eventually got it all handled and, besides that issue, have been a great dealership thus far.

Decent place.

I give it 2 out of five stars. I scheduled for an oil change and tire rotation ONLY. They did oil change and tire rotation like they were supposed to then they took my car to their car wash! I didnt need my car washed. By the way, My first dealership service oil change I thought was supposed to to be free and I was going to pay for the tire rotation. WRONG! I shouldve had that documented. The dealership didnt have any rental or loaner cars WHICH I REQUESTED so I had to reschedule my afternoon. The service guy Jose, lacked manners, courtesy and wit. I only saw him 2 times: when I arrived and when I was ready to go. He never kept me updated on my car like I saw all other customers get. Overall If anyone plans to get servicing here, please make sure you get what you requested or just leave. It is not worth any time at all.

Wouldn’t try and sell or trade in your out-of-state vehicles here. They simply don’t know how to help their customers.Purchased here before.

Took my Lincoln to get inside door latch repaired. In and out in about 45 minutes. Kevin Cunningham the advisor who took care of this is phenomenal and knowledgeable of his job. My car will be repaired there from now on. Thank you Kevin!!

Everyone at the dealership was super helpful and made the entire buying process incredibly easy. From the moment we where approached by Steve our Sales representative he worked with us quickly and efficiently to find us the truck of our dreams. We came in with a concept and we left driving a dream. Thanks Five Star Ford. Carlos was our Finance Manager and he made the whole loan process go quickly and painlessly. Also would like the Thank Alex our custome and Profomance accessories Representative. We are now part of the F150 Raptor family..

Great customer service and very family oriented vibe from all the staff! I spoke to Phil thru text which was very convenient for me. Then we met up and very qyickly closed the deal on the Ford Explorer I wanted. From start to finish, our visit was smooth and quick! Even the finance guy, whos name I wish I could remember, was very nice and didnt rush thru like most. I didnt feel like I was left with any unanswered questions. Before I left, Phil got me set up with Ford Pass, explained all the features of my new Explorer, and even got me set up with a new Tolltag! Definitely a great experience all the way around!

This place should be called 0 star Ford. If I could give 0 stars I would. We went in looking for a truck. We found one we liked. Made a deal with the sales guy Jose Valles. Bank was closed over the weekend. Jose called us on Monday to let us know that my husband got approved. We drove to the dealership only to find out that the truck was sold. We were disappointed. Jose showed us 2 other trucks we liked one of them. We did a test drive everything seemed ok. My husband did notice a sound that appear to come from the engine. He told the sales guy, Jose said not to worry about it. That the truck was certified. Yes truck had a gold certification. My husband drove the truck for about 2 weeks. Took the truck back due to the sound. Oscar Jaramillo said that they would take a look at it. Husband was given an appointment for May 28th. He dropped the truck on the 28th but we didnt get any news until after 22 days. Oscar called and said that the disks were scratch. He said we have to cover the costs. Which it didnt make sense since the damage done to the disks could have never been done in 2 weeks. After speaking to Jose he said that the used vehicle insurance was going to cover the costs. And it did but they only buffered the disks and later came to find out that they did not switch the pads. What is the purpose of getting the disks buffered if they are going to get scratch again? It took them 1 month and 3 weeks to give us back the truck! Husband picked up the truck sound in engine stills there. We were told it was normal. He went back 8 days later to ask Oscar about the pads. Oscar said he only did what he was told. Husband spoke to the sales manager and he said they were not doing anything else. We do not recommend this dealership. We will never buy again from this dealership. Careful if you buy from them because they do not have a word and cannot keep their promises.

First of all the first guy that attended me wasn’t very friendly and didn’t seem to have patience with me even though this was my first oil change. I just wanted to do it by myself and then got a mean person, he went and attended someone else before me. He took a good while so someone else had to come and ask why I hadn’t been attended yet. He was nice... however, they said it would be a couple of hours. Okay. But I didn’t expect to be waiting 4 hours now. I love this Ford and that’s why I come here for maintenance checks even though it’s far from me. I live in Plano. But I’m not sure I’ll want to come here for the next oil change.

Sam p Packs Five Star Ford is the greatest dealer ship l have ever delt with.. Every one is so nice professional and experienced and will work so hard to meat your needs. I would like to give a special thanks to my salesman Steven Webb.See you Friday!!!

Great place to buy a car. Please come see Alex Valles, one of the best in the business. he will take really good care of you

The communication was perfect. They stood by their time table and answered all my questions.

Getting straight forward to the point answers is a rare thing when it comes to most dealerships. The salesman I worked with (Otilio) is a 5 star salesman. Didnt waste a minute of my time, very responsive and respectful with playing games. Definitely coming back here and asking for Mr. Hernandez

Great experience. I worked with Max when looking to trade in and upgrade and Max went above and beyond to ensure I had all the information I needed and had no problem working around my busy schedule. If you’re looking for a new Ford Max is the man to see. Thanks again for everything!

Work completed quickly and the results are very good. The fan is much quieter and car runs smoother.

Thank you Jared for your wonderful service! Great experience and very quick!

The front desk attendant was an absolute snarky crab. From the beginning of our interaction to the end.

I drive an hour to bring my truck to Sam Pack Five Star Ford in Carrollton Tx for maintenance astheir service is superior!They deliver consistently on setting the benchmark for customer service you will not be disappointed!

Simply the best! Sam and Alex are AWESOME! But so is the whole staff! They are always respectful and polite and give you as much I their time as you need even though they are all busy..Im from Fort Lauderdale and the difference in manners and respectability is unbelievable! I will literally fly here to buy my next vehicle if and when that happens!

We came here to buy an ecosport. We are skeptical when it comes to car dealerships as we havent the best experience in the past. I must say this place is truly different. They are upfront, honest and reliable about their pricing which is rare for a car dealership. They are a HUGE dealership and carry some good inventory. We also got a really good deal on our ford ecosport and are very happy about our purchase. The people we dealt with are Eddy Q & Justin and they were both just fantastic. Id recommend them if you want a great and easy car buying experience.

I cannot say enough good words about Scotty Luther and his top notch service in assuring that I got exactly what I wanted. He was helpful, courteous, and kind during the entire process. It made it that much better that he was able to find the perfect vehicle for my first big purchase on my own. He kept me up to date in the entire process, took the time to take videos in the rain, and once the purchase was complete he showed me the ins and outs of my new car.Sandy in financing was a pleasure and helpful in getting me to the comfortable point of my budget. I will definitely recommend friends and family to Sam Pack Ford any day!

I LOVE my 2020 Ford Ecosport!!! I LOVE the way I was treated when I arrived at Sam Packs Five Star Ford!!! From the time I arrived to the time I left everyone was very NICE and HELPFUL to make sure that I left with the vehicle that I wanted!!!I would highly recommend this dealership for all your car shopping needs, whether it be new or used!!!

Amazing experience and great deals!! Great customer service and found the car that I love!!

Love service. Great staff and always doing an excellent job

This is my family’s 5th car from Sam Pack Five Star Ford Carrollton. Our experiences there is what keeps us going back. The friendly atmosphere and staff that work to get you what you want is something you don’t find everywhere. Our sales guy Danny Foresee is amazing. He works hard and goes above and beyond to meet the needs of his customers. He is like a part of our family and we appreciate him. I love my new Explorer....more and more everyday. Thank you Danny and Five Start Ford!!

Working with Justin McCarrol was a breeze. We did the whole deal over the phone. After we had signed everything Justin agreed to sit on the truck for 6 days because I couldn’t make it to the dealership due to my work schedule. When I got ready to make the 5 hour drive from Midland, Brenden agreed to meet me in Weatherford TX cutting 1 hour off my commute. Everything about this deal was easy, even dealing with Tommy Lee in the finance department was a joy as his personality and demeanor is great. You kind of expect the “sales guy” to be helpful and excited about the deal, but the difference here is everyone I spoke with at Sam Pack was completely awesome and truly made me feel like a VIP.

Repairs to the brake system were completed in a timely manner but there was an issue with the car when I tried to pick it up. I had a master cylinder and booster replaced and the brake lights were stuck on when I got it requiring a technician to come and and adjust it before I could leave. When I got home I also noticed that there was a tool, a 90 degree pick, that was left on the cowl by the driver wiper blade. I would like to point out that they were trying to finish my car late in the afternoon but, the QC on the repairs was subpar.

They did a great job of selling me a brand new Ford. Price was very reasonable. I will be buying from them again in the future.

So I actually wasnt even really planning to buy a car the day I went in. I was just going to see an explorer in person. But issue is Im picky and knew exactly what I wanted as far as options. I even said its ok if you dont have what I want.We guess what. They had one just waiting in the back in the color and with the options I wanted. So we started taking numbers and I wanted more for my trade in than they offered. And being as I hadnt driven that car, they told me to go get it and maybe we could work something out.So I went home and got the car and I actually got financing thru a third party while at home.I went back to the dealership and they agreed my car was worth more and gave me a number I was comfortable with.I then told them I have third party financing and they said thats totally fine we can use that if you want. But they said they can probably beat the interest rate I was given. So I agreed to let them run my credit and they came back with a lower payment and better rate than I was given thru my third party!!!!!!!So I went with their financing and was out of there in about an hour. Amazing customer service and great selection of vehicles.5/5 stars for sure. Definitely recommending to family and friends!!!

Horrible, horrible, horrible service!! Came in with a pre-approval, and was treated every so disrespectfully!! My salesman, Mr. Alex Ruvalcaba, who invited me to come in to pick out a vehicle, had me waiting in the lobby, for nothing less than an two and a half hours! Lied to me and informed me that my wait would only be a few minutes, only to disregard myself and my business!! Didnt even acknowledge the secured finance that I walked thru the door with!! Didnt offer a test drive, to see the vehicle in person, nothing!! Didnt even come out when he saw me getting in my vehicle to leave. So very disrespectful and unprofessional!! I wouldnt refer an enemy to this place!! Never again!!

I just took my car in because my running lights werent working, and they got to work quickly. This really made me feel special. The service is exceptional, and the employees go above and beyond to please their customers. One VERY satisfied customer. I want to personally shout out Emilio Coach Rodriguez, as well as Kenneth Faircloth for personally tending to my needs. I will only use them from here on out!

My experience here at five star Ford was all hands down top notch customer service was excellent!!! come down and see Rocky he will make sure that you are taking care of and kudos to Sandy Marcos for making this the easiest process of all thank you guys so much and I will be a repeated customer!!!

The end result of my experience with Sam Pack Five Star Ford was great! In the beginning, I had a chance to look around the lot alone, not by choice, maybe it was a busy day 🤷🏾‍♂️. What that did was give me an opportunity to really think about my next move without any added pressure. Right when I was about to second guess myself, here comes Mr. David Baldovin! You guys have a hell of a salesman in him! He did a great job! I was very comfortable with our line of communication. He was very knowledgeable and assuring as well. Also, Michael Pisarik is a great manager as well! Very patient and detailed. I am very happy with my purchase!

Awesome dealership to work with. Eric Garcia was our salesperson and cant say enough great things about him and the service he provided. He was professional, polite and made our buying process go smooth and easy. Please if you want to buy a vehicle from here call and ask for Eric. You will be glad you did. Also have to mention how great Tommy was to work with in Finance. Very quick as well. Total time after reaching an agreement was 15-20 minutes until we were on our way. Again cannot say enough great things about these two gentlemen.

Had a great experience at Sam Pack’s on Labor Day. Sandra listened to me, wasn’t pushy, & helped me understand the various trim packages of the Expedition. Turns out they had the perfect truck for me on the showroom floor! I qualified for no interest financing which I didn’t expect with a score in the low 700s. We we’re in and out pretty quickly and they have been great to deal with since. Great working with the team at Sam Packs!

David and Rueben were great to work with. David didnt pressure me to move quickly and we were able to reach an agreement at my leisure. This is my 3rd vehicle working with this group and as long as the experience remains the same, I will be back for a 4th.

Carina in Service has been great really goes above and beyond to take of my needs. Thank you

With the exception of Ford taking more than a month to get an approval for a defective steering wheel under warranty, which I know is out of the control of the service advisors, the customer service provided by everyone at Sam Pack is simply awesome! By the way, I’m still waiting on the approval! But, this is where the exceptional customer service comes into play. My service advisor Carina Thompson is simply the best. With her hectic schedule she still finds the time to keep me informed on the status of the warranty issues. She listens, is attentive, and always keeps her word. These attributes are why I drive one way for 32 miles to service my Raptor at Sam Pack. Oh, and I can’t forget about Stefany with an F! She is sweet, outgoing and always has a friendly smile when she takes my money!!! Both Carina and Stefany with an F need a raise! More importantly, they need to be recognized as simply great employees at Sam Pack.

Purchased a new F150 from Sam Pack 5 Star. Worked with Kurt in Internet Sales. It was quick and painless. I made 2 trips to the dealer, 1st was to appraise my trade and agree upon a value, 2nd trip was to take delivery and sign finance papers. Total of both trips was less than 2 hours. Very happy with the experience and efficiency of the dealership.

I recently realized that I needed to get my State Inspection renewed and only had a couple of days left before the end of the Month. I called Garrett at Sam Pack’s Five Star Ford and he got me in right away on the same day. Their car service brought me home and then came back later in the day to pick me up to get my car. It certainly helps to have a great Service person like Garrett when you need some extra help.