We used this location for our sons passport appointment and had a wonderful experience with Andre.

Nice facility with 24 hour services for basic needs using the kiosk. If you don’t need to speak to a postal agent, you can go here at any time and get standard services through the lobby postal machine. Convenient location and plenty of parking right next to the building.

(08/31/2021) I want to say Jennifer Bethea at USPS Carrboro, NC, is SO SO SO AWESOME!!! I have been expecting my work permit from USCIS which has been delayed MAJORLY. Finally it got shipped out just as I moved, and USCIS takes more time to update the change of address. So it got shipped to my older address, and I was afraid it will not be forwarded (as the work permit has Return Service Requested written on it), and be returned to USCIS, and then my permit could take up to 2 more months to arrive (I am already waiting for it for a year now). So I asked Jennifer to, if possible, manually stop it from being returned (as USCIS themselves asked me to do that to avoid further delays). I called Jennifer like 50 million times over the last two weeks to update her on every USCIS mailing update, and finally received her call today to tell me she has it and will forward it to my new address. She was SO PATIENT with me, and really REALLY saved the day for me! Thank you Jennifer, you are really an example of someone the public can rely on!UPDATE (09/16/2021) - Once the Priority Mail was sent to me to be delivered in 2 days, the tracking didnt update after 2 days, and it got delayed by more than 2 weeks! When I filed a service request, I got an email that said they were not able to find the mail! And USCIS said, I will have to re-apply!!!! (which would take forever - the last application took more than one year!). I was devastated. My work, my DL, everything depended on it, and I was already unemployed for 5 months due to this delay. I called Jennifer and she was frustrated because she took care for it to reach me. She took it upon herself to find out what happened, and called her contacts, and ever since then, called me every day to update me on whatever she found out. Miraculously, the mail was found (it was stuck due to the hurricane Ida), and I finally got it today!!! Even though the status said Delivered, Jennifer called me to check whether I had it with me.Jennifer Bethea is truly God Sent!!!!! EVERY EMPLOYEE NEEDS TO TAKE INSPIRATION FROM HER LOYALTY AND DEDICATION TO PUBLIC SERVICE!!! If you have any issues, just go to her at this USPS location!

If it were possible to give negative stars I would. Worst PO location I have ever had the misfortune of dealing with. Spend a few extra dollars and go to UPS Store across the street and get good customer service.

These people cant be bothered to answer their phone. Nice business youre running.

Its always a hassle when you have to interact with ANY of the staff at the Carrboro USPS. Ive been going there for years, new faces, same rotten attitudes. I called yesterday about a package that showed, arrived at their facility 4 days prior. This was a 2-day Priority package. The lady I spoke to, Michelle, was rude and unprofessional over the phone, giving me a, youll get it when you get it answer to my concern. The drop box inside for packages is their most polite, most professional, hardest working employee. Unfortunately, that gets filled up quickly too. If possible, bring your package to a different USPS facility.

Forwarded mail online paying the $1 with a start date of March 2, a week later no mail, go to Carrboro USPS and am told to fill out the paper version with no explanation why it didn’t happen originally. Still no mail today March 17th at new address. No accountability leads to poor service.

Nice staff, good enough for me.

I had a package returned to the post office and went to pick it up. I knew it had been few weeks, but was unaware of the 15 day rule for packages sitting until they’re returned to the sender. When I handed the employee the “missed package” slip and told her my address, she shook her lead and loudly proclaimed “Oh no, mm-mm, you get 15 days!!” I was embarrassed and it seemed that her intent was indeed to embarrass me. I calmly asked what I could do, and she told me to contact the sender. I thanked her and walked out, and she laughed as I left. The whole interaction was strange and unprofessional. I really wish this wasn’t my local post office.

Got a confirmation email that my package was delivered and it was not. The confirmation email then said that it was available at the post office AFTER saying that it was delivered to my house. Came to the post office to pick it up and did not get noticed by post office staff for 20 minutes standing at the blue door. I was standing at the desk where the boxes are and the lady started to close the gates WHILE I WAS IN THERE filling out a slip that they needed to find the package. While standing there, a staff member asked me to “move” so that she could close the gate two minutes early. Then the staff working the front made a comment about “nothing is going to get done because Andre isn’t here today.” After waiting 20 minutes for anyone to acknowledge that I was waiting at the blue door, someone finally came and said that the package wasn’t there, that it was still out for delivery; and that it would be delivered by 8:00 tonight. The package was never delivered. I’ve never had such bad customer service and I have DEFINITELY never had anyone ask me to move. Are you serious?UPDATE: just got a notification that a delivery attempt was made but was left at the post office per customer request. THE PEOPLE AT THE POST OFFICE TOLD ME IT WAS OUT FOR DELIVERY AT 4:00 TODAY. there was never an attempt made. We have security cameras at our house. I’m about to lose my mind.

Welcome to one of Americas worst post offices. Its 13:30 and no one is available to help. Seriously, every time I need to drive here my heart dies a little.

I was there last week and the woman behind the counter was Extremely helpful and Very nice. Idk why these other people are so angry. Its a post office, not a birthday party!

This is not how you treat a human being, not to mention a customer.

This post office is a complete mess. I had numerous packages gone missing only to be returned to the sender. A couple of the clerks are really nice, but the manager has a major attitude and is unwilling to help. I dread having deliveries sent via USPS, because I feel like they will screw up every time.

I have always had good service at the Post Office. But here I want to say that the gentleman who delivers my mail could not be more helpful and professional. I am 90 years old and find it difficult to walk up to pick up my mail from the homeowners boxes. He began delivering my mail to my front porch. I never asked. He just noticed my problem. Probably from seeing the cane and walker on the porch and that sometimes my mail box was overly full indicating that it had not been picked up for a while. Dont know his name, but I am eternally grateful to him.Reading these comments from dissatisfied customers brings to mind an old saying: It takes one to know one.

Ordered a package from amazon and it was supposed to be delivered. They sent an email an hour after I was supposed to have received it stating that they missed me and I could pick it up but the store is closed. I now have to wait. I’m in a safe neighborhood so they could have left it at my door like the post office I used to live closer to.

This postal office is clean and neat. It was not busy at all and it was very quiet, which is nice. Hard to rate the service since I am used to the small, really friendly, neighborhood office. That was not the case here. They were not ride in any way, but they seemed tired at 11am. I went in with posted packages, said hello to one clerk, waited, but there was no greeting or acknowledgement that I was even there. I simply found my way around to where I could drop off my pre-posted packages and it was easy.

Had to call several times about a missing package worth over 100 dollars and they would tell me they would get back to me but never did. Then found out a package worth over 50 was said to be delivered at my mailbox in my apartment complex this week but it is nowhere to be seen! probably will not get my package since they never like to follow up or respond!! Worst post office I have ever dealt with.

The worst. Always a slow long line. Every once and a while - youll get lucky and someone will actually seem like they care/are halfway interested in hustling or helping. Typically, not.

I wont waste my time outlining what has already been stated in many other reviews. Suffice it to say that they are rude, incompetent, and unhelpful.

Friendly staff and great customer service.

Super disorganized. I ordered a “hold mail” for 6 days. They held it, then they lost it. My mail hasn’t been delivered to me, and it’s not at the post office. This is my second trip here. Been waiting for 1/2 an hour and still have no answers.

I visited the USPS Office on Main St. in Carrboro, NC to follow up on two missing packages that were scanned in as “delivered”.I called and started a case with the National USPS Office 1-800-line the same day the first package was technically “delivered” on 10/26. The National Customer Service representative told me, ‘it’d be 2-3 business days before the local office found it or reported the package missing.’ The phone representative also said, ‘mail carriers are required to record the exact location for all deliveries with pictures and numbers.’I only showed up today on 10/30 because a second package was listed in the system as “delivered” on 10/27 (the day after the first did not make it to my possession). I work from home and did not leave the house during the times either package was listed as “delivered.”When I physically walked into the Main St. USPS Office, I spoke with a representative who works in package claim. They looked up my tracking information and told me that both packages may have been stolen. He then offered me an opportunity to speak with, Andre Barnes, the supervisor on duty. I was given a notepad and advised to write down my tracking numbers and physical address.Andre Barnes returned about an hour later. When he came back, he did not look at me but continued to circle the number portion of my address over and over with his pen. He told me that my “address didn’t exist and that no packages will be sent there in the future.” As a concerned customer and citizen of the United States, I asked him follow up questions that provoked Andre Barnes to repeatedly say, he was “done with this case”.I asked if he could put it writing, he replied “no.” I asked if I could record the conversation, he replied “no.” I asked to have the sheet of paper he circled my address on: he said “no.” He told me he was “done,” that my case was “garbage”. He then balled up the notepad paper up (with my information and record that I even came into the office that day) and walked away. I told him he was, “disgusting” and I left the premises.I still don’t know where my packages are. I am escalating my encounter and missing packages to the North Carolina District Office based on the lack accountability and professionalism. I am also mailing in this report and shared this experience with my leasing office.No stars for this place.

Great phone customer service - Jerald (Sp?) was amazing! Very kind and very helpful. He had no problem helping me out and even went the extra mile to get in touch with a specific carrier to resolve my issue. Thank you!

I’m new to the area and had to drop a package off and sadly this was the closet location. When I walked in, I was never greeted by anyone (I ignored it, considering that they were assisting other customers). I walked over to purchase a box, the gentleman literally stared at his laptop and acted like I was invisible so I asked him “if he seen me standing right here,” and he proceeded to say, “I’m not working right now.” As a supervisor, this was not the appropriate way to assist a customer, especially if your visible and have your uniform on (I’m guessing there is no break room). After that, I walk up to the counter and Lou Lou (the lady at the counter), constantly kept rushing me, that I had to let her know, I hear her and she doesn’t have to keep repeating herself. She refused to answer any of my questions, she was more concerned with getting me from the counter. I will be contacting someone of higher power because no customer should ever feel unwanted/ rushed in any public location, especially not a postal service. Need to hire new people before the holidays roll around.

AAA stands for Always Above Average!

I just spent over 10 mins on the phone with the rudest person. It sounded like she said her name was Molly and was greatly offended when I didnt get her name right. She told me if a package needed more postage, they would return to sender. I told her package would not fit in box. She said they would take it to door. My goal was to find out what happens to the package if sender never received it back, nor a notice. She kept saying it gets returned to sender. I go through senario again,...same answer. She told me I wasnt paying attention. Yet, she was the one, seemingly with comprehension problems. How does this place even have one star.

Really shamefully bad service - twice have had confirmed vacation mail holds ignored. Thankfully, neighbors were able to gather our mail. Consistently late deliveries - companies will show that items were delivered and the packages do not arrive for day afterward. Have also received notes of items undeliverable due to gates (LOL, single-family residence on a public non-busy street in a neighborhood) or no one home when someone was absolutely home for the entire day/evening, etc. In-office service is no worse than any other USPS, but thats not saying much as USPS employees are typically (not always, though certainly more often than not) grouchy and rude and make you feel like youre really bothering them and interrupting their day by coming in for whatever business you might have... If I could rate 1/2 star, I would.

The worst customer service money can buy. I am trying to track down a package that was transferred to this post office by UPS. I tried to call several times, but the phone is always busy, so I called the general USPS customer service line. After getting the tracking ID, they said that the package was attempted to be delivered and a notice was left. I received no notice. They did say the package was returned to the office and they could redeliver or hold. I asked them to hold it. When I went into the location the first encounter was with a young woman who was SO rude to me. I could not believe it. All I said was, “Im here to pick up a package”. I gave her my ID which she transferred to another person. He could not find the package and said I needed the tracking number. Since all I had was the UPS tracking number, I had to call them to get the USPS number. So, I called them and got the number. Not having anything to write on I grabbed a PO Box application, because it was close and there were like 100 of them. I went back up to the desk, and handed it to the first girl I spoke to who handed it to another man since the first person who couldn’t find it was on break. This guy looked at it like it was a foreign object, then got extremely agitated that I used a precious PO box application to write the information down the information they asked me for. I calmly said, you asked me for this info; I got it and wrote it down on the nearest piece of paper. Is that a problem? He said, No, no problem at all. He then asked me to step to the side and disappeared into the back. Several minutes went by, no one came back out. Finally another person came out and attempted to find my package. No one could find it. They finally said it’s probably out on the truck. I told them I asked and confirmed for them to hold it. At this point my package is lost and no one knows where it is. If I operated like this at my job I wouldn’t have one. It’s a disgrace and they should be ashamed.

Terrible mail service here. Half of the time I dont even get my mail. The carrier doesnt pay attention to addresses I get other peoples mail more so than mine.

Called on a Tuesday. Amazon said package was delivered Saturday. It wasnt. No big deal. Called post office location indicated by Amazon, spoke with person who said tracking number indicated it would be delivered this day. Phone call lasted one minute. Very easy. Stop dogging on the USPS people. Your taxes pay for none of it, they do so much with an ever shrinking budget and NO HELP from Congress.

The WORST post office and mail carriers Ive ever dealt with in my life! If you complain about their mail carriers not delivering your packages they stop servicing/delivering to you! They cover for their incompetent mail carriers. They dont address ANY of your problems. They let their mail carriers continue their poor service and say NOTHING to them or try to fix the issue. Do NOT use this post office if you have any other option. Hope and pray you dont have the same mail carrier I do. I wish I had his name, I would include it in this review. I will be contacted everyone I possible can about the poor treatment Ive received from this post office. Ill be posting on EVERY site I can about this post office.

Patience pays off. I scheduled an appointment for my passport and all went, easy as could be. The property is older but the people are pleasant and efficient. I appreciate the convenience of the location. Thanks y’all!!

I will go out of my way and pay extra to ensure that anything I buy online or ship out will NOT be shipped by the post office. How do you lose a package 5 minutes from where it is to be delivered? You send it out to Greensboro and now its lost. Thanks for losing my kids birthday gift thats awesome

This Usps is a total disaster.

This place needs to be held accountable by tax payers. They never get packages delivered on time. I really wish FedEx would stop handing off here. When a package is scheduled for one day but it takes them 5 extra days to deliver, that is ridiculous.I increased to 3 stars because the office people are nice.

I have been using this post office for 25 years or more. The staff has changed but this post office was the worse in the past. The staff has definitely improved. The delivery of signed packages is not good. When you are not home to sign, trying to get the mail carrier to redeliver can be very difficult.

The delivery person crammed a package that should have been delivered to the house into the mailbox causing damage to the box. I had to take the mailbox apart to get crammed package out. Lazy and terrible service. Luckily contents were not damaged. Not acceptable.

Generally my favorite post office. Quick passport service, friendly staff, and the self service machine usually works.

This place is very decent for a Post Office. I went in today, the line was quick, service was friendly and efficient.

Like the DMV, but somehow more soul-crushing.

There definitely needs to be more staff here. Because of the rural nature of a lot of the customers, there are tons of packages that have to be picked up from the post office if it doesnt fit in the mail box. Lines are always long. They definitely need 1 person dedicated to just get packages.

This is my first Goggle review. (I write reviews just normally not for businesses).The desk is always helpful and takes time to answer my questions.As helpful as the front desk personnel are, my review is about Andre De. You will see him walking around in a red vest behind the desk. He always polite, makes eye contact, greets, and is willing to help anyone with a problem.I first met Andre before Christmas when a packaging I was tracking never arrived. I gave him all the delivery information and he looked for almost 20 minutes before having to tell me it wasnt there. No sooner than I walked out the door, the clubhouse from my apartment complex called to tell me they had found it. It had been placed Out of the normal package area.I remember this well because the lady he was waiting on before me was very mean and very rude to Andre when he could not locate package. Andre is very mild mannered, friendly and makes himself available to help with larger postal issues.Thank you for always being so polite, friendly and helpful Andre. With the way some people act toward you all there, its a choice to continue to be polite. I just want you to know that someone has noticed!

Just wanted to give a shout out to our post office! They have been working long hours during this Holiday season to get cards, gifts and regular mail delivered. We appreciate your hard work!

If you want to waste an hour of your day trying to find a package, come here! They are absolutely no help, incompetent, and lazy. The supervisor Andre also called me a thing and his employees laughed with him.

I assume this is where they send trainees to learn to mess up. I came in and asked to purchase one first class postage stamp. Ultimately the lady at the counter gave up: she couldnt figure it out. Fortunately the lady at the next counter knew how to do it. Very sad.

On two separate occasions, this location received my package and held it for over a day before sending it out for delivery. The third time, I even went to the office to pick up the package, knowing that they would wait till the next day to deliver it and instead of actually looking for the package, the employee just looked up my tracking number and told me it was already out for delivery, even though online it clearly showed that it was still at this particular post office. As I suspected, it was in fact not out for delivery and didnt deliver until the next day.

It is happening more and more frequently among customers on my street that packages that are marked delivered on the usps website are either not delivered at all, or are delivered and the key to the shared parcel box is misplaced. I would say roughly every three months we get emails from neighbors trying to locate their packages. What is infuriating is that once the tracking says delivered, it usually means we cannot file a complaint with the vendor, because, you know, the package has been delivered.

This is the absolute worst post office I have ever dealt with. They consistently lose packages. The first package they lost was blamed on UPS, saying they lost the entire pallet before delivering it to this USPS office. Now theyve lost another package, this time saying my package in particular was missing off the pallet deliverer by UPS. I suspect someone is stealing these packages. The staff is also rude, unprofessional and incompetent. Unfortunately, if you live in their delivery area you are at their mercy with no recourse.

Not just the worst post office and postal service, but far away the worst. I didnt know the postal service could be this rude, surly, inefficient and dishonest. I had the audacity to complain because the mail carrier fraudulently reported a visit to my home when he didnt visit (I was home at the time) and basically got run out of the place. Will it change? No, because the USPS doesnt care !

While our normal carrier is quite possibly the best mail carrier ever, the office and replacement carriers live down to the poor reputation of this branch.

Ive been placed on the counter for over 15 min. I think they have forgotten about me. Im trying to find a package that they are supposed to be transferring to UPS and also a package that never made it to my address after being told that it was delivered. I will never rely on the local postal service again after this.

I have been using this post office to help my small business grow for the last year. The employees have been absolutely fantastic and our overall experience has been so positive. Our business couldnt be what it is today without help from the Carrboro office!!

THE worst post office ever! Packages to be delivered to me sit in the post office for more than a week ( I have to call with no result. I have to physically go into the post office to investigate) and my outgoing packages also sit there unmoved, undelivered to their correct and final destination. Understaffed, lazy or both?

I sent a package of a couple of small speakers wrapped in mounds of bubble wrap and a sturdy box. When it got there it looked like some chimps hurled it around for a while. The speakers were actually shattered inside the box. Dropping it alone could not have done this. Since I didnt get insurance Im told there is nothing I can do. I guess that means paying USPS for shipping is like paying your local degenerate for child care. Lesson learned.

Driver put a delivery attempted- no recipient available notice in my mailbox, despite that fact that i was IN THE HOUSE, WITH MY CAR PLAINLY VISIBLE IN THE DRIVEWAY, when the attempt was made. There is absolutely no excuse for someone refusing to do their job out of laziness. I wish there was a no star option for this review.

I own a business in Southern Village in Chapel Hill, and this post office in Carrboro is responsible for delivering my mail. We are open on Saturdays, and on FOUR occasions in the last 6 months, I have gotten notifications saying Delivery attempted - Business closed which is a COMPLETE and total LIE! We have also gotten TWO of these same notifications in the middle of the work week... WHAT? AND we are open every Saturday!! Additionally, we have found so many other businesses mail in our mailbox, its pitiful. We have the absolute worst mail carrier I have ever dealt with. GET IT TOGETHER, PEOPLE! Stop being so lazy, and come to the front door of my business when I have a package. You dont even TRY to deliver packages to my business half of the time that I get them. You are absolutely terrible, and ridiculous, and Im so tired of your incompetency!!!!!!!!

I’ve always found the employees at USPS of Carrboro to be extremely pleasant and very helpful despite the fact that location handles a large number of customers every day.If I had to take a guess about all of the negative reviews that were written....., I would probably say they came from all of the “privileged and important people” of Carrboro that are just too important to wait their turn in line like all the rest of us common folk. Lol.

Great? No, but modern facility and friendly postal workers. They have to deal with some pretty stupid customers. Must not be easy.

Lazy staff terrible location. Making you pay money you don’t owe to get your package with receipts proving you don’t owe money.

They had a long line today and got everyone in and out quick and were real friendly.

I’ve never been to a post office with such disorder and confusion. I will never return to this establishment as a majority of the staff and environment in its entirety sucks. Go to the other post offices in the area.

The mail in our subdivision is delivered sporadically, we rarely get our mail delivered every day. Mail delivery issues were brought up in our Home Owners Association meeting so its not just me. I contacted the Carrboro Post Office and was put on hold for 20 minutes. During that time the phone was picked up twice by USPS employees and I was immediately put back on hold with no explanation. My delivery issues started in 2016, before that I had no complaints, not sure what has happen in the past year put the service has gone down hill.

This post office needs to be shut down. The absolute worst customer service, and they consistently misreport delivery attempts and confirmation of delivery. Twice Ive received notice that a package was delivered online, only to have the package be delivered two days later. Recently a notice was left on my door that a delivery was attempted, and that I could pick up my package the next day. I waited at the post office for 30 minutes while they tried to locate my package, only to tell me that they couldnt find it. I want my items. I paid for express shipping for a reason.

We have never had issues with package delivery. Clerks at the front are always nice and helpful.

Literally delivered and signed my expensive package to a random person

I would like to express my concerns regarding my experience with this post office. First, I was ask to send perishable items to California to my sister in law, which was my first time shipping such items.Meanwhile I was told to pack the items with dry ice. Unbeknownst to me, I didnt see instruction expressing such sanction, so I put the items in two boxes of the advertisement which states If fit you can ship it something like that, other words you are charged a flat rate.Secondly, the agent who took in my packages never question the packages contents, so he charge me the fee and told me my packages should arrive in two days, which was a Saturday. My in laws were anticipating to packages to no avail, so when I tracked the packages it indicated that my packages where in transit, at that point its Monday. To make a long story shorter.. Once my in laws received the packages, they were badly dismantled, no dry ice, and there where thirteen items, which only three were salvaged.. Once I spoke to someone I was directed here and there, to go online and to do .... its a mess I am not sure whos at fault but my family deserve a reimbursement for the inconveniences that was caused, and all ( post workers) were uninformed regarding my matter, and eventually I was told by an agent in California, that I should of mentions I had dry ice, because theres a different procedure when it comes to dry ice shippings (Hazmat).. Glues less #putsignsregardingdryiceshippings

This branch of our postal service is a waste of our tax payer money. The custom service is consistently terrible and often disrespectful. It feels like they look for opportunities to not do their job rather than doing their job.

I sent an over night envelope to a residential address in 27516 close to this post office. Instead of delivering to the residential address the letter went to a parcel locker at the Carrboro NC PO. When I called the PO and finally got an answer I was put on hold for 45 minutes and then cut off. I still have no answer as to why I paid 22.95 for Priority Mail Express only to have the letter stop at the PO with no attempt at delivery. Phone calls to the PO of origin in Merrifield go unanswered.Why would the USPS go to this much trouble to not do their job? Well I called back and they answered and are looking into it. I may have to revise my review. Stay tuned.

WORST USPS EVER ANYWHERE. Wish I could give it zero stars and still write the review. I walked 1/4 mile to it during the snowstorm on Weds. Their window was open and I needed to mail a package. The clerk was extremely rude and told me that I could not mail the package because the window was closed due to staffing - meanwhile I saw at least 3 men working behind the counter. I was also told I could not use the kyosk it wont recognize the packaging. He clearly didnt know what the hell he was talking about.My assessment: rude, lazy ass staff, unreliable window hours AND unreliable mail delivery- havent gotten mail delivered in three days (what happened to the phrase through wind, snow and rain?? What a waste of taxpayer money, time and space. Ill be sure to use the UPS store across the street for all my future mailing needs - worth the extra steps and money not to have to put up with the BS at the Carrboro USPS Store.

Ive generally had good experiences with the employees here and they have been helpful.

This post office is terrible. Package tracking says it is at the post office for the past 10 days and they cant find it. No solution offered, just oops. Pay extra and ship UPS to avoid headaches later.

Its ok, however very slow the employees need some no-doz... 😴

Ever since the Timberlyne PO was closed and our delivery was transferred to the Carrboro PO, our service has been atrocious. Not only do they skip delivery days, but also our delivery man must be dyslexic judging by the amount of misdelivered mail we get. Who knows how much of our mail goes into the ether somewhere. I miss Timberlyne!!! If I could give 0 stars, I would.

I can only add to what has already been said. I just called to find out what happened to a package that was sent by FedEX to the Carrboro PO on Jan 5 but never got to me. I was told its because of the snow, which I do understand was a problem for a day or two, but this is regular occurrence. The man I spoke with told me he couldnt check to see if my package was there, couldnt tell me when it might be delivered, couldnt offer me any options. In addition to this problem, which has affected my neighbors as well, the mail delivery person puts mail in the wrong box at least 2 or 3 times a week. So we have to deliver mail ourselves to our neighbors. All this began happening after our mail service in 27516 was transferred to Carrboro from Timberlyne. But now online companies are using this method of sending by Fedex and UPS to the post office for the delivery to save money. This post office needs to get its act together or we need to insist that the companies we order from stop using this method.

We receive many packages pretty regular, an so do our neighbor across the hall who is always calling looking for their stuff. I had been waiting for a package that said delivered Mon. which it was not an since I was home I would def know. They swear he scanned it at our complex an when i tried to explain to them yes I see the younger guy scan them in the truck an then load up his arms to toss them at the doors, maybe it fell back out in the truck. They didnt seem to listen or care. I was then told to call the police, an Im like why they wont physically look for my mail or is it that you want the mailman arrested like cmon the police isnt responsible for peoples mail. I asked for a supervisor was never given one an just given the same bs again. Im like if the guy literally refuses to come all the way up the stairs an throws the package at the door what makes you think he hasnt lost my stuff Ive seen this done to my neighbor stuff and if he wouldve came all the way up he wouldve seen the note on her door telling him to leave the package with me an not at her door bc Im always home during the day. They need to be cleaned out an let people who know what they are doing work instead of the incompetent people now!!!

I got a notification that my package was delivered to a parcel mailbox, when i get home the key wasnt in my box. I called about 2 oclock and i was told that i had to call back at 5 oclock. The women on the phone didnt get my ifo or anything. I had to call the customer service and i didnt get anywhere. they said for me to call back and give them my info and tell them i was waiting. To make a long story short i got 5 different explications of why yhey havent been there. The last time i talked to them was at 7:15 and was told they were about to pull up, i informed them that i was outside waiting and they never showed up. So not only did i not get my package, but the key was left in someone elses mailbox for them to have.

The customer facing staff seem to be rather lazy and incompetent.The postal delivery staff regularly mark packages as delivered when they have not actually been delivered, and within 6 months they managed to lose two of my packages that needed to be delivered literally, actually literally not figuratively, across the street.

This location is friendly with great down to earth service.

I always have problems with the mail carries, when it comes to them delivering packages that need to be signed for. I always find myself frustrated and receiving priority 2 day packages, in 4 days instead.

The worst. Poor management, rude staff. Every time.

How is the phone always busy?! I have tried calling multiple times on different days at different times of day and no one ever answers.

Delivered my package to the wrong city. Customer service hung up on me when I called about it.

These are the most rudest people Ive ever come in contact with at a post office. If you dislike your job that much then quit!

Typical post office workers-dont answer the phone and basically dont care about their customers.

Pretty hard to get a hold of and a little terse over the phone. Generally it is difficult to have packages delivered of for clear information to be given to customers. The hours are a real challenge for 9-5 workers like myself. I cant come by the post office unless I give up on having a lunch break.

The most incompetent and laziest monkeys on the face of the planet. Especially Gerald and Thomas

I was told hang on A Second and left 10 Minutes on the phone and then cut off. Four times

I like this place.

The most incompetent bunch of jerks ever. They came to my place of business and said they had a stack of mail they wouldn’t deliver. I went to the post office; they couldn’t find anything, and didn’t care. POS’s.

Package torn open at the corner, enough to see what was inside. I guess they didnt want this particular video. Ive also received mail mangled in machinery.

Thank you to Gerald who postmarked my IRS returns tonight after hours so that I would not have to pay a penalty or be late to work tomorrow,! Thank you!

Dont get a PO box here. They dont follow USPS guidelines and you may not get your mail. And nobody is accountable.

Not a fan of this post office location, usually do the one on the other side of town as they tend to be friendlier.

Disappointed, package did not arrive when it said it would. I paid extra for the 1 day delivery. Imperative to have package today. Called office 3 times and no one picked up.

Dealing with the Carrboro USPS is a lesson in abject laziness!

I have not received mail in 6 days.

Dont expect to receive any packages.

There is a self service kiosk at this post office.

Generally friendly staff.