The hotel itself is very nice. It’s conveniently located close to a major highway which makes it easy to get to and easy to get to other places. The front desk staff were friendly when we checked in late night/early morning. The front desk staff during the day were less friendly as they barely greeted guests as they walked in. The main reason for my rating is the unwillingness of the manager to allow for accommodations. My son and I were in town for the under armor high school basketball event. I requested a late checkout as we learned of my son’s Sunday schedule later in the day on Saturday. I was told that only a finite number of rooms are available for late checkout. And they had unfortunately reached that finite number. I was told that Marriott loyalty members receive priority and housekeeping needed to clean the rooms to prepare for their check-in. The kicker is that I was then told I could PAY for a late checkout at a half day rate which would allow us to stay until 4pm. So … complimentary late checkout was not available (which we needed until 1pm) because they needed the rooms ASAP, but if I paid, they would No longer need the rooms ASAP and late checkout could be made available???? For the amount of money paid for this hotel, I was very disappointed and shocked at what seems like a money grab.Additionally, if you are in town for a sports tournament, I do not recommend this hotel. They offer FREE guest laundry amenities which is awesome! However, there’s only one washer and one dryer available. During our stay, there were guests there for basketball AND baseball. We literally stalked the washer for hours. The bright spot is I got to bond with 2 really nice parents - 1 basketball and 1 baseball - as we staked out waiting for a the washer to become available.

There was an issue on check-in late on a Friday evening. Despite booking months in advance with a specific written request for room accommodation, and being assured directly by a hotel Manager 3-4 days prior to check in: no such accommodations were made. The Manager at check in was initially dismayed that any such requests were made - since nothing whatsoever had been noted on my reservation, much to my chagrin. After a long to-and-fro, John R. (who was the manager on check-in) did everything he could to shuffle things around to eventually honor my request. I appreciate the extra work that john did in moving-a-mountain late on a Friday night to accommodate us. John R. is wonderful Manager and a kind, diligent and conscientious person. He should be recognized and commended.

Attended a Customer Sales Meeting there this week. Great venue, extremely comfortable and great Staff in every dept.Would highly recommend local businesses look to the Renaissance for their future Meeting Needs.

Positive: This hotel was nice, very clean and it exceeded our expectations. We were thankful for the security that they had on the property. The lady at the front desk told me it is a very safe area, and they have security that patrol the parking lot. Negative: The bathroom door had a gap in it that would have made it awkward if someone is traveling with someone who isn¿t their significant other. However, I wouldn¿t let that deter me from staying there, it is something to be aware of.

The Renaissance is very clean and comfortable. We stayed there this weekend for a baseball tournament, and the staff was great. They were beyond patient and provided excellent customer service to a hotel full of baseball teams! Would definitely stay here again!

Beautiful establishment. The staff were hospitable and welcoming. We thoroughly enjoyed the accommodations as well as the amenities. The pool area was wonderful and we got to enjoy it alone. I would definitely recommend the hotel to anyone. I really enjoyed some of the decor in the place as well. It wasnt just thrown together. Great place!!!

Awesome hotel! Very new or updated, lobby is beautiful comfortable (important since I had to work there).Room is exceptionally clean, bed and linens are comfortable.Free parking (open parking lot), safe area, staff is super nice, they allowed to do a late check out at 12.30 since we checked in late.Free coffee on premises.Would definitely come back if I would be in the area.

Visit yearly and always does well to host our events. The stay was comfortable for the most part and kids loved the indoor pool. If it wasn’t for Covid, this place would be a solid 4. Lack of room service was not ideal for a family for four nights

This was a nice place to stay. The bedding was comfortable, and the staff was very friendly.

Was there for a conference. Food quality was fair. Staff is very friendly and helpful. Rooms were oddly decorated. Bed was uncomfortable, room cleanliness was questionable.

Fabulous hotel. Everything about this hotel is great. Upscale, clean, friendly and helpful staff, comfortable bed.

I am allergic to down. Had no idea modern hotel would use these. Joe Agaravada (spelling is a guess) was great. Hotel should ask during booking about this allergy.

Nice newer hotel. Rooms were very nice. Bathrooms top notch. Restaurant was good and bar was nice.Overall, very nice hotel. Was there for a lacrosse tournament at Carmel HS. Only 6 minutes away made this location excellent.

Positive: The property was very clean and staff did what they could to make your stay comfortable despite Covid restrictions. Rooms were well appointed and spacious. Would stay there again.

Positive: We slept well and enjoyed our stay. We linked having a walk-in shower. The lap pool was a happy bonus. Negative: Nothing...we are booking it again and bringing family.

This is one amazing place to stay and/or even have an event. I recommend people to go to this hotel.

Overall a nice hotel in a good location for a Grand Park Soccer tournament. Lots of restaurants around for convenience. The staff were really good and they have a tough job during the coronavirus, so commend them for that.

A friend and I stayed here for the Carmel Marathon. The staff was very helpful, kind, and accommodating! The room was clean and the bed was incredibly comfy. My only complaint would be the service at the restaurant, Club 39, was lacking a bit. However, I had the herb chicken with garlic mashed potatoes and it was delicious and very generous portions. I will definitely be returning for next years race!

Very nice hotel beautiful lobby friendly service. Room was nice shower and bed exceptional. I think the floor could have been cleaner found a nobby pin on the floor. Lotions- fair. Never a fan of hotel shampoos. Coffee was good. Would probably ho back.

Clean, pleasant staff. No microwaves in room, which is sad and baffling. Have you met us traveling folk before?

Nice location older hotel but well managed. Friendly host and desk staff!

Positive: Clean, reasonably accessible from 31, easy parking, warm pool. Negative: Sliding glass doors to the bathrooms are a horrible idea. (Basically no privacy)No bathroom ventilation. Could not block light from entering the room through the curtains.

Nice hotel but restaurant closed so have to go out for all meals including breakfast.

Positive: Weve stayed there before two months ago. Excellent location for us for our medical needs. Excellent customer service. Excellent room size and amenities.

Positive: Room was clean, beds were great. Bathroom clean. Unfortunately housekeeping gave us 2 body wash and no shampoo, but it was very nice.

Every worker there was very nice. Room was clean. Thank you

Nice size rooms, has two queen bed option and wonderful aveda products

Positive: Requested a ground floor room for equipment that needed to be moved. They were very friendly and accommodating. A great experience

A great place to stay or have an event. Staff go above and beyond to help out.

Positive: Location, staff and amenities. Negative: The coffee at the Starbucks was full of coffee grounds. If you get a room next to elevator, youll hear guest walking and talking non-stop.

3 day weekend business trip. Friday -Sunday. I leave out 6 am Saturday and return to my room about 12 am long day of work. I find my room infested with ants. In my bed on the counter and inside my Cpap breathing machine.Call front desk to inform and he says he can send security down to spray the room. Hotel is sold out and he can’t move me. I get that part but he also know that every hotel is sold out within a 20 mile Ratios so I’m stuck.I decide that I’m checking out and only then does he offer me a refund for the night. I request a total refund because it cost me over 300 to get a new room. I’m an avid Marriott gold member with over 40 stays just this year alone.The least I could get is a totally refund. He says that he can’t do it because I discover the ants tonight not last night. So the ants appeared on a random Saturday night 🧐. They been there and he was not compassionate the least. Felt he did me a favor for the 1 night refund.Couldn’t use my Cpap had to pay $300 to get a room elsewhere. Not the service I’m used to from Marriott. Rethinking using them for my future trips. My company uses them for all our AAU trips over 25 teams multiple weekends. Not mad just disappointed.

Positive: everything was nice. Negative: There was soccer tournament event going on in the area, which made this hotel full was alot of kids making noise and running in the hall way. Other little inconvinence is that, the was no continental breakfast included. you have to purchase in a bar!

Friendly staff, spacious and clean rooms with comfortable beds, and the vibe of the decor has a little more personality to it than most large hotels

We loved the location, the facility was awesome, and the staff was friendlyand helpful. The only complaint was covid related reduced service.

Positive: It was beautiful, clean and staff was very nice. cant say enough good things about hotel. Very nice

Positive: Great location to every place we needed to be. Very nice accomodations. Negative: None

Positive: Location. Staff.

Negative: The restaurant and concierge lunge both being closed at this point is ridiculous. COVID cannot be an excuse any longer.

Positive: Nothing Negative: Everything

Nice place clean room, comfortable bed. Nothing special. I would stay here again but not for the price. Ive stayed nicer for cheaper.

This is a great location! The staff was very kind and there were great covid prevention measures taken. The restaurants on premise were temporarily closed during the pandemic, but there was a good selection of restaurants that were nearby or offered delivery, many until 9 or 10. Everything about the room was perfect.

Needed a place to stop for the night on a road trip & this hotel was great. Close to the highway, pool for our kids and nice room accomodations. Kitchen was not open but they provided a list of local restaurants who delivered.

My brother recently had his wedding here and the people who work here are top notch! They helped everything happen without any fuss. And they were always will to help put out any planning fires. The rooms are nice and clean too.

Positive: The staff was very warm and welcoming. The lobby and room was very clean and spacious Negative: No microwave in the room

Positive: The hotel lobby area, parking decor is very nice. Great location. Negative: Room was not as clean as my previous stays. Lot of dust & dirt around floor, sink, refrigerator didn’t work, but was replaced. There was no bar soap or shower caps. The toiletry lotion was leftover from previous guest. The bottle was o

Great view in location to sportings events in town. Price was far for what you get.

Positive: Beautiful property with convenient onsite restaurant and bar. Negative: Wish there was a microwave in the room, but not a big deal because there was one to use in the common space.

Positive: We love this hotel. It’s always very clean, the staff is friendly, and we love the pool. Negative: N/A

Me and my co-worker had a splendid stay.The bed was on point with softness but still being firm aswell, The bathroom was nicely upgraded.They used the small space of the room very well.The price for the night i do say was reasonable.

Positive: The room was very nice and clean and right off the highway. Negative: I was surprised that the bar could be open, but you could not provide breakfast.

Positive: Very clean, comfortable bed/room. Beautiful lobby. Friendly staff.

Positive: It was outstanding!!!!! hotel employee was truly a great Host!! Negative: Nothing

Positive: Staff was incredibly helpful, the front desk. Made sure that, even in the COVID madness and restrictions, we were well taken care of. Beautiful lobby, comfortable beds and rooms.

Nice hotel in a great location! Plenty of restaurants near by and a bar / restaurant on site.

Positive: The room was very quiet. Did not hear the people in the room next to ours. Negative: Chip in bathtub and peeling paint on ceiling above bathtub. Did not like the sliding glass door to the bathroom. Too noisy and did not allow enough privacy in terms of sound. Also, very odd painting in the room - like black and white cartoon.

Excellent hotel. Rooms are clean, staff is friendly, and the bed was one of the most comfortable I can recall. Great experience.

Nice place. Customer service was on point.

Positive: Warm water Negative: Nothing special...... there remodeling so no amenities

Great hotel great staff

Positive: The hotel was clean and well-maintained. The staff was friendly and helpful with anything we needed. Location was also a plus for us.

Positive: The rooms were nice

Great staff. Clean room! Provides late checkout for Carmel Marathon

Positive: The beds were heavenly! Best nights sleep in a long time. Very nice would call this a definite 4 star hotel.

Positive: I enjoyed the attentiveness of the staff and greatly appreciated my clean room. Negative: I did not like the bed. It was extremely hard.

Positive: The hotel decorum and the friendly staff. Showed compassion when they asked why I was traveling.

Positive: Beautiful place and a wonderful front desk person. Last minute reservation but they were ready for us when we arrived.

There were few additional people Other than our group staying at this hotel. The staff was very accommodating with reservations that were on again off again due to the coronavirus outbreak. It was obvious immediately upon entering the hotel that exceptional effort and cleaning measures were in place to ensure the property was clean and disinfected...everything from the floors, walls, to elevator buttons were spotless and regularly being disinfected. These are crazy times, and this Marriott property handled it exceptionally well. I would like to stay at this property again once our lives return to normal and the hotel is fully functional.

Positive: Good sleep, shower and pool.

Positive: Immaculately clean, easy parking, safe and convenient location. Negative: I just hate sliding “barn doors†on bathrooms, especially when made of frosted glass, especially in rooms to be shared with others! This is a very unfortunate trend, and I didn’t expect a high-end hotel like the Re

The hotel is nice and most o staff are nice. I reserved 2 rooms for one night through hotwire under my name but I called the front desk and let them know that my daughters and their coach will check in and I gave them the names. We extended one more day through same reservation and I did call the front desk to let them know. The hotwire didnt have their names but since I called and let them know, I didnt add them again for the second night since I already spoke to front desk and let him know they are staying another night and I will did the reservation through hotwire. Also my daughter went to front desk and let them know we extended the same reservation. When we checked out they said it was a different reservation with different name and refused to use my new reservation that they found and charged me 4 rooms for the same nights with 2 now show saying they could have used the room for someone else when the hotel was not full. Mistakes happen and that when it comes to good customer services. the front desk was not nice at all and refused to use the reservation and we had to pay two rooms at their rates when the third party rate was way lower. so disappointing wasting money that i work hard for it because I didnt know that I have to call again and add the name to the new front desk because the one I spoke to probably didnt leave a note. very very bad experience.

I would not go back just for the simple fact, they offer no complimentary breakfast of any kind. They have it bagged for 5 bucks. First hotel that we’ve ever stayed at to charge a fee for breakfast. Not to mention, essential supplies we’re missing in room. Extremely dumb idea to have a clear glass sliding door (not even sealed) for a BATHROOM door. So your waking up your guests when anyone needs to use the bathroom in the night. Not to mention lack of privacy big time! We’ve stayed at many other hotels for a fraction of the cost that offered much much more! Will for sure write this in the books as a do no return!

Very friendly service on check in. The lobby, workout room and pool were all clean and easy to find. Short waits on elevator. The room was clean, quiet, nicely updated and well appointed. Quick card key swiping for access. We were upgraded to the concierge floor but comped breakfast the next morning in the restaurant bc the concierge room is closed on the weekend(nice). The restaurant was well appointed but service was a little slow, pricing was a bit high ($65 min. per person) on Valentines day evening with a minimal menu. Overall, we enjoyed our stay and will return.

Positive: Checked in late on a Sunday night. Hotel was quiet, comfortable mattress, lobby was empty which is a plus during a pandemic.

Positive: Beautifully decorated, clean and well equipped hotel. Negative: The sliding glass bathroom door. No services due to Coronavirus.

We had a really nice staycation here last weekend. We had the pool all to ourselves.

Positive: The hotel was very clean. This was my first time staying in a hotel since COVID came around and this hotel met every expectation. I would stay here again and again. Negative: I was 100% satisfied!

Negative: Frosted glass bathroom door did not give enough privacy

Both building and grounds are well kept. Staff pleasant and professional. Room suite small for 2 people; would be great to have a chair for both to relax in. Room location quiet and convenient. Stale smell in suite space as identified in separate review.Consider refreshments upon arrival and not overpriced coffee.Thanks for the opportunity to share our thoughts.

Positive: Ease of check in/out. Appointments, cleanliness. Negative: No

Cean and friendly staff. Starbucks mentioned online is not a full Starbucks.

Positive: The rooms were nice but no housekeeping. I mean no housekeeping. And I didn’t find out until day 2 when we called about it. Bar was overpriced $14 lowest price was $14 Negative: See above

Positive: Cleanliness and courteous staff Negative: Shower water pressure could be stronger. Took a while to fully rise hair in the King Suite shower.

Nice Amenities along with a good breakfast. Clean room.

This hotel is especially great for a meeting/convention. Everything is clean, modern, and compact. The bar and restaurant present great service and good food and drink. The staff is friendly, helpful, and the service is prompt. I would recommend this hotel. The rooms are also nice with a desk for working, TV for relaxing, and very comfortable beds and bedding.

The room was a little bit smaller than some of the other Renaissance hotels. The towels were stained and dirty. The front desk staff was very helpful and friendly.

Positive: Very clean and nicely decorated Negative: Wish our room had had a bathtub

Nice place, comfortable rooms, good atmosphere. Signs all over the place stating that its a mandatory State law to wear a mask, yet no employees are enforcing the law!!!!! Covid-19 is real

Positive: Beautiful hotel. Clean and beds so comfy. Negative: Sad there is no breakfast available on Saturday mornings.

Being a Platinum Elite member in the Marriott family, Ive come to expect great properties with excellent service. The Renaissance exceeded those expectations from check in, room comfort, bar/lounge/restaurant, exec club, to checkout. Staff is charming and friendly. I must say, a tad friendlier than those back in my home state of California. For a moment I thought I was at Chic Fillet, because EVERY staff member said my pleasure when I thanked them for assistance or a service. I was out for an interview and when I land the job, this will be my go to facility. Well done and thank you!

Not exactly well made rooms... Nothing to do with staff, the design is just too artistic. First of all, they have a glass sliding door in front of the bathroom (why!?!?). Second, that glass door blocks one of the few outlets in the room, and squeezing through in the middle of the night basically guarantees bent prongs if you roll the door far enough (not far). Its definitely not ideal for larger groups (3+ people), but could be bearable for smaller groups. The hotel isnt ugly or poorly managed, just not practical.

100 or so of us were there for the multi day Music For All Festival. The day after we arrived MFA began canceling events due to COVID 19. The front desk was helpful in setting up a movie night for the kids as we spent more time at the hotel. We were able to move our flights and ended up departing a day early. The breakfast buffet and staff were great overall, even the friendly housekeeper who woke people up early to clean rooms. Thank you.

This hotel was a terrific find . Everyone was friendly from the moment we came in the front door . The fountain in the lobby gives you a rich experience right from the start . Breakfast is later then most hotels so you can sleep in and the selection offers a wide variety. the beds are super comfy and make you feel pampered . Always a our choice when we attend the theatre in Carmel.

Great staff!Comfortable bed.A few local brews on tap.

Stayed here during Covid. Was very skeptical initially but the rooms turned out to be clean and super safe. Good experience overall.

This place is gorgeous! The lobby area is spacious with beautiful decor. Theres a restaurant and a Starbucks for your dining and light snack pleasure. The rooms have personality with modern decor, modern big screen TVs and big comfy beds that have plush mattresses. The indoor pool and fitness areas are an addded pleasure.I seen myself having my wedding or future events here.

Superb currently restaurant is closed but understood 1/21

Positive: Location was good, room nice and clean Negative: Bed was not soft like most beds are at the Renaissance. It was semi soft, but felt like a slab of wood underneath

Positive: Clean and ready Negative: No

I love this hotel. We had access to the Club Room, which was very nice for our needs. The room had a great work space and couch. Loved the cable cross system in the work out room. Only thing missing is a hot tub.

Very nice. Completely remodeled, lovely.