Couldnt go inside after hours to drop off a prepaid package. Wasted my time. Had to drive to Scotts Valley to be able to do this.

All the standards. EXCEPT impossible to find with very bad marking for drivers. whats the deal did somebody forget to put signs up showing people how to get there and where to go its not easy to say how complicated it is its just damned impossible. And one wonders why a private advertising newspaper is piled up inside?

Carmen’s customer service is horrible. Why is she working with the public if she hates people. Never coming back to this post office again.

Our downtown post office is busy! I sell on eBay and Etsy, the postal workers have made a secure drop off area for us online sellers to avoid adding us to the lines to simply drop off a preposted package. The staff are always super helpful also!!

What a peaceful location! Probably because it’s really easy to miss the office since it’s hidden and the signage is super poor.But once you know where this place even is, getting help from one of the clerks works out well. Helpful and nice. Had enough stamps that I needed when there’s usually not enough at the Downtown location.

Like Jesse D. In these comments. Same issue. Ive had a box here for many many years. Now due to covid they say, hours are same as typical banking hours. Lets bring everyone into the lobby at the same time instead of spreading out throughout a 24 hour window. Oh why am I still paying for the same 24 hour service than?

The employees here will do anything to not have to do their job. I have a post office box there my packages are never put in a bigger box and a key given to me in my box it’s always inconvenient I always have to go in during their office hours to pick up my stuff then they wanna act like it’s a big ordeal to give me my mail half the time they don’t even have it they’ve lost it. Now they suddenly have changed the lobby hours from 24 hour access to some absurd hours that aren’t even within peoples working habits. I have been unable to get my mail for a week because I work opposite hours in their lobby is not open. Worst mistake ever putting my post office box in Capitola I’m going toTransfer somewhere else that’s more accommodating.

I love this USPS branch. It has the USPS kiosk which is absolutely a lifesaver for me. I work m-f 9-6 and dabble with selling on eBay and Etsy and have almost zero time during the week to get to a branch during business hours. The kiosk is always open and I can buy stamps, mail packages, weigh my letters and get all my postal needs out of the way! Plus this branch is right off the freeway and centrally located between work and home. Thanks, USPS!

5 stars for Mary and Carmen. They have always been very Helpful. Dave Byer

Frank Kaehler - I have numerous dealings with the post office itself. The people working there have been uniformly helpful and courteous. I truly appreciate their help. As far as mail delivery goes, I only experience their deliveries where I work. Katie is excellent. Always cheerful always prompt. I pleasure to see her, even if she is delivering bills. LOL

They never pick up the phone... They also do this thing were they pick up and hang up. I am not very happy about this. I have a very important document coming in and I really need their help... They just fail to answer and I am just completely disappointed.

Ive had numerous orders purchase from different companies eBay, Amazon, costume costumes and it seems like their shipping process is very slow. The online tracking is outdated. I once checked for my package delivery date it said Friday but no delivery and then the date would change that went for a good 2 weeks. And its not THAT far Atlanta to Santa Cruz plus Ive paid 2 day and 3 day delivery more like whenever I pull over to the mail box in 2 or so weeks delivery. Good people but bad business

Horrible customer service...

No mail delivery to home in Capitola for three days. This also happened last month. Vote no on Gov health care if oportunity arrises. Calling PO today to see if they even care. At PO promised delivery yesterday - didnt happen.

Super late delivery if at all. 😬

Terrible customer service, the dinosaurs working take for ever to process orders. The rates are higher than UPS!!!

So now this post office isnt even answering their phones; theyre just letting them ring and ring and ring and.....................................................

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