My normal veterinarian would not see me because they were short staffed, so I took my dog here with vomiting/diarrhea symptoms. It’s similar to a human hospital and critical cases take priority. Even so, we only waited about 2 hours compared to other emergency vets that I called that had 6-8 hour waits. The lobby was closed due to covid so we waited in the car. They called me to explain what they would be doing and let me know the price before they did anything. The staff that greeted me outside, the secretary that discussed billing, and the veterinarian were very caring. My dog is usually nervous around vets but did amazing with them. If we have another urgent care situation, I will be returning here. If you have an emergency case, expect emergency prices!

About to go pick up our kitty from an overnight stay due to extreme constipation, and I just cannot get over how wonderful the staff was. Everything he needed done was not cheap by any means, but if it means saving our baby boy, I’ll take it. The amount of times the staff reassured me if I wanted to check in on my cat overnight, I could, and that was truly wonderful. They accept Care Credit, which I highly recommend to all as it’s a pretty quick and painless sign up process and gives you some relief to your bank account. We waited awhile, but we also got there when there were a lot of cars there so that was to be expected. They were open and honest anytime I had *kindly* asked for ETA’s to be seen or updates. Hoping to see our baby make a full recovery!

The veterinarians, technicians, and staff were professional and caring in this most difficult time. Thank you Dr. Peteya and Dr. Bridges and the entire staff. We appreciate your dedication and care for our beloved Von Diesel.

Wow just wow. This place was so caring and loving to my fur baby and my little family. We had to put our dog down and they were so good to us in this hard time. They showed love to my 3 little kids and that was huge to me. I recommend

Took our dog in because he wasnt acting right. Before I knew they called me while I was waiting in the parking lot since they dont let the owners come in with the pet and they said his heart wasnt working properly and gave me two options pay 3000.00 to have him further tested or put him down because he was in critical shape. I made the decision to have them put him down since he was 14 years old. I asked them if we could say good bye as my children all showed up and they said no at first. But then decided to let us all go in. When we went in to see him he was fine waging his tail and wanting to go home. So we took him home and took him to our vet the next day.Our Vet looked at the x-rays done at Stark County Veterinary emergency and did other tests that came back good and here to come find out our dog has very bad arthritis and once he started pain meds he is back to be a happy healthy dog.Never once did the vet come in and talk with us only over the phone???? I will never take another pet there again. And let others know what happened.

Vets gave accurate diagnosis, treated our dog with care and the treatment protocol worked very well. He was given a 70% chance of surviving and fortunately all worked out and we picked him up today. It was indeed costly - but this is an ER facility and I understand they are going to be a premium price. I was most pleased by the fact that the staff was always very friendly and helpful when we called for updates (he was there 3 nights) and there were no surprise extra charges - everything was as they disclosed to us. I would recommend them as I found them to be caring and trustworthy. Obviously we had a happy outcome with our dog but I would say the same if we had a different outcome.

I would highly recommend this facility. Dr. Noblik and her staff were amazing in helping my girl cross the Rainbow Bridge. The doctor and staff were so kind and caring during this difficult time of our life. Thank you all for your kindness and compassion ❤

They were amazing and saved my cat. I cannot believe the amount of negative reviews on this place.I rushed my cat here on a Friday for sudden labored breathing after my regular vet could not get her in. I called on my way there crying because I was sure my cat wasnt going to make it and the woman was beyond kind and patient. They took her right in when i got there and she was in bad shape. I honestly did not think she was going to make it. They did a complete work up on my cat and had her stable enough to go home the next day with meds.Did it cost a lot? Yes. They did a ton of tests, xrays, oxygen, fluids ect. Just like us humans pay more to go to the ER its the same for pets.Do not let all the negative reviews from people who do not have a realistic expectation of what emergency medicine cost keep you from taking your pet here for an emergency. Will you have to wait- probably they were super busy each time I went. Is it going to be more expensive than your regular vet-yes its an emergency hospital.Everyone was kind, compassionate and professional. I will not hesitate to go back if I ever have another emergency.Thank you all from me and Bean

This is an emergency clinic and they are extremely slow here. We have been sitting and waiting outside for over a half hour to be seen with noone coming out to check our dog. Now 2 hours plus and Ive had to v a lot multiple times to check on my dog. Was told over 45 minutes ago that they were cleaning her wound and getting her meds ready. So ridiculous when you cant even be in with your dog or use the restroom here. Never again

Took our 13 year old Tabby to see these folks after she suddenly became ill. Her symptoms were very shallow breathing and she kept opening and closing her mouth to breathe. After arriving, she was taken in on a Triage basis, however I was told over the phone that it would be at least 2 hours before her x-rays and lab work were completed as there was one animal ahead of her.When I received the phone call of her diagnosis, she was diagnosed with pulmonary edema, and congestive heart failure, after paying 800.00 up front for the x-ray and lab work. The vet then told me that she had to be put on oxygen as she was turning blue and they were unable to do the labwork. The vet then recommended she stay overnight, and that she wanted to run a CT scan, along with other labwork after delivering a terminal diagnosis, confirmed by the results of the x-rays.When I objected to the further testing, which would have put my beloved cat thru further trauma of not being at home or around people she knew with these tests, I was told to not take an attitude. Having buried my father previously this year and now being faced with every pet lovers worst nightmare, I kindly explained that because of the terminal diagnosis, there was no need to continue with further testing.I elected to let my beloved cat spend her remaining days in the comfort of our own home, and took her to our normal vet the following day, who offered an alternative to euthanasia in the hopes to combat my cats illnesses. Unfortunately 3 days later my wife and I had to put her to sleep as she was no longer eating or drinking.Id like to say that first off, a bit of compassion should have been expressed by this facility. None of that was present. Secondly, the cost of the X-Ray at 800.00 was 3x that what my normal vet charged at 300.00 for our other cat.The amount of poor reviews of this place are a direct reflection on how this place operates, and I will refuse to take my pets here after my experience with their staff. Its obvious that they dont care, overcharge for the same procedures your normal vet can do for a fraction of the cost, and as an Emergency Clinic, its absolutely criminal how they can get away with it. This place seems to only care about one thing.Praying on the emotions of pet lovers while trying to get more money out of them even after giving a terminal diagnosis of the pets condition knowing very well that the additional tests will not save the pet.This place needs to be reported and shut down immediately!DO NOT TAKE YOUR PETS HERE!Take them to the clinic in Green, who has a caring staff, and has compassion for what we go thru when we cannot help our loved ones.Someone needs to shut this place down permanently.

They refused to see our senior dog because someone in our household had Covid and they were scared that of getting Covid from our dog. He died in pain the next morning.

Attempted to call this emergency hospital for an hour, the latter half of that hour driving to it for what I suspected was my dog having a hernia. Labored breathing, lethargy, lack of appetite, tenderness around abdomen. She also had trouble putting weight on her back legs. We finally got through to someone on the phone while we were in the parking lot (the lobby is closed to the public) just to find out it was a 3 or 4 hour wait. The woman on the line offered zero sympathy, didnt ask about our dogs symptoms, and probably didnt care from what Im reading here.

Was given a 1-2 hour wait time. But more likely 1 hour- per guy on phone. After 2 1/2 hours, I called and asked what was going on..... they said I was next. However they then took another 5 dogs who arrived after me because they could have something serious.. When does it become the persons turn whos been waiting for 3 hours to have their animal looked at?!When does the amount of time someone has waited ever come into play??? Apparently there is no quick care section vs an emergency section only, so they could turn over volumes faster. And when tech finally did come out to get my dog it was going to be at least 1-2 more hours of her waiting in a crate before the the vet who was on could even get to her! Total waste of my time. I would not recommend this place for anything

Took the dog to the this place as we believed he had swallowed something sharp. Hard breathing and whimpering. When we arrived they asked if he could breathe now and would be out shortly. After an hour of waiting to be checked in, we called to see what the issue was. They told us it would be 3 to 4 hours before they could bring in the dog. The triage in the clinic is poor. I will never go back to this clinic again if it can be avoided.

I waited 2.5 hours for my dog to be seen. Animals came out, animals went in. None were my dog. I called on my way home to state that I wouldnt be waiting any longer and was placed on hold for 6.25 minutes. I asked for the name of the office manager which I will be calling. I could get better service at a human Stat care. My dog is in pain and will have to be like this until I reach my normal vet on Monday. My dog may not be human. He still has feelings and his care is as important as a human child. Never again!!

Worst experience.I first want to say I DO NOT have a problem with the medical care given directly by the veterinarian BUT I have a massive problem with the organization and education given to family members from staff. We were told to come at 930p to pick up our sick dog and bring them home. We began to get concerned when we didnt see or hear from anyone till closer to 11p if there was an issue/slow down it would be nice to call and give us an update after waiting over an hour in the parking lot. When we did see someone we had questions about our dogs care and what to expect after having them in the hospital for two days. When the vet tech finally brought them out they set our dog in the car handed us a bag of medicine we knew nothing about and left us. We had to call back within 15 minutes to try to get any kind of information from the receptionist because our dog was peeing in the car and we were concerned. It was not explained to us that this might happen due to I.V fluids. I was not given clarity on care and what to expect after there stay, nothing was explained to us after we picked up our dog and for that reason, I would highly recommend going elsewhere if there is an option. As a patient, I want to feel confident in my knowledge and education on the medical care of my loved ones and I left feeling very ill informed and still had a lot of questions. When you are spending hundreds if not thousands in medical care that comes with expectations. The vet techs/nurses should be educated in the skills needed to interact well with a family member and should take the time to explain the care needed for the animal when being discharged. Staff should be educated to simply ask if the family has any questions before running back to the door. I hope this clinic takes the time to provide continued education to there staff on these points. As for me I pray I never have to come back.

I found a kitten today. On the side of the road, she was bleeding and I call them they were great right off. Told me what I could do with the kitten, or if I wanted to take responsibility for the bill. I took responsibility for the kitten. And they explained everything to me on what they could do for her. And they gave me a breakdown in prices. I think this was the first time I have taken my pet to any vet and did not have a surprise when I got the bill. Thank you guys for everything. Black kitten is home sleeping peacefully.

I brought in my dog two months ago for breathing issues. They had said he was perfectly fine and nothing was wrong with him. Yesterday I had to put him down because he had a mask on his airway that was giving him difficulty to breathe.

As my dog was whimpering in pain for an hour in the parking lot, 2 of the workers were talking and telling stories/laughing right at the front desk. We called again they said they would be out shortly, I definitely Don’t recommend this place as it’s a complete joke

I’ve been waiting in the parking lot for 4 hours for my dog. Due to covid they are not allowing anyone inside, not even to use the restroom. They suggest I take my 6year old daughter to a gas station (who also has the same covid risks) at 11:30 at night! I then asked for my dog to be brought out to me so that we could leave and the receptionist told me no! NEVER AGAIN! There are a few other late night vets that I’ll give my money to. $465 bill and you tell my 6 year old to use the gas station bathroom! Wow!Also, I stated multiple times that my dog is allergic to chicken. On the discharge papers, it says to give her “chicken and rice” for the new few days.” These people are a joke!

Absolutely terrible… they took my dog inside and waited 2.5 hours just to be told that they didn’t know when they would be able to see my dog Bc it wasn’t as high as priority or emergency.. causing me to miss a wedding.

Absolutely useless. Somthing thing is obviously wrong with my dog. He has labored breathing and looks and sounds like hes dieing. So they use a stethoscope and check his lungs and give him some antibiotics 3 weeks go by and it has gotten way worse. Ive been calling for the past 30 minutes and have just gotten a busy tone. My brother took his dog there and they said he was fine, gave him some antibiotics and sent him home. 12 hours he died.this place needs shut down.

I had the unfortunate need of the clinics services Friday night . Our 13 yrs old cocker spaniel had gotten a treat lodged in its throat and was choking and having difficulty in breathing. I rushed him to the facility and was received promptly and expeditiously. The staff person who came out to evaluate him (Morgan) was professional and fast acting. Probably saved my dogs life. The vet (Dr. Heidi) treated him quickly and professionally. Their professionalism and charges were more than expected and very fair. Thank you all for your efforts and working on the holiday weekend.

Ive used this vet several times over the years. They have provided me with prompt, professional service at all hours. The staff are polite and the doctor explains everything to you as they go.They have always been up front with me. If something is not as serious as it looks and I can save money by going to the normal vet, they tell me. I have never felt taken advantage of when coming here.

Our dog was having seizures Friday evening . We were terrified and confused what to do. I called in to see what we could do and the woman who answered the phone was wonderful. She stayed very calm while giving us great advice. She was also very empathetic without being rude and pushy like other vets had been. By morning we decided to bring him in. The young woman who took our dog back was very gentle and patient with him. They kept calling us to update us on his situation since due to covid we were to wait outside. When given our options, they were very neutral and empathetic while answering our questions. They helped to put us at ease through all of our anxiety. The young woman was very sweet in letting us say goodbye to our dog. She has a beautiful and sweet soul. We were very impressed with your staff Friday morning. Thank you for everything. 💜

This place sucks!! Brought my dog up because shes in pain... absolutely did nothing for her!!!!

I first went to Metro when My dog was sick this week. Waited in my car for 8 hours and she was still never seen. Went to Stark ER and they triaged her and had labs drawn up within 2 short hours. She had to have and emergency gallbladder removal. Stark ER referred us to Medvet. Stark ER took amazing care of Tilly while she was there for 24 hours. And I cant thank them enough for the care and finding out what was wrong with my Dog.

These so called vets refused to help my service dog after he was shot in the side of his chest. They where very disrespectful to me and friends. I have never been treated or disrespected like this in any other place of business with him. Absolutely the worse place to take ur beloved pet for any emergency. They u a bunch of vet tech drop outs that can get a real vet job anywhere else. And from what their records show they are so disrespectful they can even keep enough stuff on board to even answer there phone. I will never take a animal there again. And I suggest you dont either

My daughter took one of our outdoor cats to the Stark county emergency vet . Giant mistake. The cat sounded stuffed up with cold like symptoms. I would have waited till my regular vet opened on Monday but she took the cat on a Saturday when I wasnt home. If you dont have a pile of cash you can spare then go somewhere else. The cat had a $800.00 upper respiratory infection aka as a cold. They wanted to keep the cat overnight for another 700.00 for a grand total of 1,500.00!!! I got on the phone with the vet and said NO to overnight. He told me the X Ray maybe showed some pneumonia but he was not sure. There was no pneumonia period. They did X-ray and blood work and it was $800.00. The cat was there 2 hrs. Total rip off.

Thankful for the honest reviews im able to read here. I almost made the mistake of going here, we will go someplace else after reading reviews on this place.

I can’t say enough about how disingenuous this place is. Our dog had a seizure and was coming in and out of consciousness my husband was giving her cpr the whole way to the vet keeping her alive for 30-35 minutes the minute we got to this “hospital” they took her away from him and she died minutes later under their care without letting us be with her. Best part to the most awful traumatic experience is they charged us $650!!!!!! For doing absolutely NOTHING

Where do I start. Stark county ER vet doesn’t even deserve 1 star. If I could have given none, I would have. We drove 55 minutes to this facility with a very sick dog. Tried calling the whole way there and the phones rang busy. Arrived at 12:30 am and finally got through to the front desk, they said there would be a brief hold. 15-20 minutes later they HANG UP on us. I call back only to be told that they do not have time to treat us right now, they are busy. I tried explaining that our dog was in extreme distress and explain symptoms and the lady interrupts me and says “we will call you back when we have time to treat you” then proceeds to hang up on me again. We frantically attempted to find another emergency vet and drove another 35 minutes out of our way. OUR DOG DIED. I can’t even explain the pain that we are enduring and we need to warn everyone. Drive the extra 30 minutes and see MedVet, don’t even stop at this place if you are in emergent need of a vet. This place is awful and I wish that we would have never even stopped here. We waisted a very precious hour on this place and the staff here should be extremely ashamed of the way that they acted and I sure hope that they don’t treat everyone this way.Do yourself the solid favor and take the extra time to get your baby somewhere that they will help!

Will let your animals die if youre unable to pay upfront. If you cant pay, they said We arent a free clinic, if you cant pay, we wont do anything. No one expects a free operation but telling someone that in distress is cruel. Least set up a payment plan if youre unable to pay upfront.

Every pet owner dreads the thought of having to bring their pet to an emergency vet office...typically it’s a worst case scenario situation. Human emotions are high and I am sure the staff usually end up getting the brunt of it. I am beyond impressed with the professionalism, compassion, and expert care that each and every employee at Stark Emergency Vet showed myself and my little bubba, Javier. From the initial phone call to every call checking in I was at ease knowing my little guy was receiving the best care possible! Thank you, thank you, thank you Stark Emergency Vet for all that you did!

DO NOT TAKE YOUR PET HERE!!! Our one year old golden retriever got hit by a car and we rushed her to this facility. The poor thing could not walk, and threw up in the car from the pain. We arrived and NO ONE was in the parking lot waiting. Luck was on our side we thought. I called and gave our information. They said someone would call you back. I explained the dog got sick and ask for paper towels. So far so good. NO!! It gets worse! They call us and get our details. Explains it will be about 15 min and would be out. In the meantime, other cars are arriving. Someone comes out and takes another dog in. Then another. We were sitting on the bench and I ask, do you take in order of arrival bc when we arrived no one was here. She said emergencies go first and this particular dog had seizures. Ok, I will be patient. Next another dog goes in and another. I ask again, are we going to be seen our dog is in pain and was hit by a car. This person says we go in order of emergency. We wait and this continues. So my daughter calls and ask what the story is. The girl starts yelling at my daughter telling her how hectic their office is and we need to wait. So we wait as our dog whimpers. I call this time and ask, what is going on? We were suppose to be seen over an hour ago. I get a rash of excuses and inappropriate responses. This included her co worker in the background telling her to tell me and I quote, too bad when I explained the dog was hit by a car. She says we are trained what to see as an emergency and mine was not. She continues to tell me there is a 4 hour wait and I can go somewhere else. When I questioned what the person in the background shouted and to speak to a supervisor, she escalated and told me there was no manager or supervisor and then threatened me that is she tells the vet that I am acting the way I am, (she is the one escalated), that they would call the police. In all my 60 years, I have never been treated this way let alone threatened to call the police. So I beat her to the punch and called the police myself. They were very sympathetic and gave me suggestions where to go. They could not believe how I was treated and our poor dog! Here is the kicker. Not 20 minutes after we left, a tech calls all happy and says, are you still here? I was coming out to get Lacey and I dont see your car? I was like, are you kidding me. Your office just threatened to call the police on me and told me too bad that I have to wait. Are you not in the same office? To her credit, she did apologize and told me to call the office manager Monday. So there are managers. My recommendation... if they run their care like this, run for the hills. They obviously do not care about animals. Our poor Lacey had a broken leg and had to suffer needlessly because of the young ladies attitudes. And to boot, we are friends with a rescue person and she said, yes, the reception people are really rude. WOW!! Reputation is out there. Just wish I would have know this before taking our loved one there. I have never wrote a review before however I felt it important to let others know how incompetent this staff was.

Thank you guys... my baby started having seizures... he was rescued and poor thing was too small for this world. They helped him by putting out of his misery... i hated that I couldn’t be there bc of stupid covid rules but you guys were amazing to me and helped me get through it

If you care about your pet/family member do not bring them here. Ive never seen less compassion or understanding in a human being in my life and when I left I was more confused than I was angry about how someone who works at an emergency clinic could behave like that. Save your pet and yourself and take them somewhere else.

Great place, very efficient and caring staff. Highly recommend when the unexpected happens.

Melody Jenkins why are you acting like you dont know that they werent able to let you in the back area because of covid?Ifyy clothing do you really not comprehend that in any emergency room, both for people and animals, that patients are taken back in order of urgency? For example, if one dog is there for an ear infection and a cat comes in that is blocked and cant urinate, the cat will obviously be taken back first because it is more urgent.If youre going to review something, at least be honest about your experience. Maybe youre both just a bit entitled.

Drove 3 hours round trip to bring my family member 🐕 of 14 years in because she took a turn for the worse. After 8 long hours, I was told there was nothing they could do for her and they recommended she be put down. I was willing to take another 3 hour drive to spend the last minutes of her life with her to comfort her and myself, but was told no. Could possibly have a “brief visit, but was not allowed to stay with her.” $1,300 later and the worst feeling and experience of my life. Next time I’ll drive even further and spend more in order to be with my furbabies, especially at a time like this. 🤬💔😢❤️🐕🐾🌈🌉

Don’t walk, RUN away from this place. They are HACKS. They are an embarrassment to veterinarians everywhere. They will misdiagnose your animal and then charge you 10x what their terrible service was worth. Believe all the negative reviews. They are all legit.

Came here because my dog had an ear infection. Spent several hours waiting and when they came out my dog was missing several limbs and it was a whole different gender. Do not recommend

We brought our Bella late at night and she received first rate care. No complaints... I recommend highly. So glad they could help in an emergency.

We were rushing our dog there but he didnt make it. I called them from the parking lot and they sent someone out very quickly to check his status. She was so kind and apologetic and said he had passed While the receptionist stayed on the phone with me. She then went over my options for him and gave me my moments to cry and was very patient with me. These are the most compassionate group of people I have encountered. I appreciate everything they did for us and our fur baby in a time of panic.

My 13yr old rescue Ellie ended here late Friday night after driving from Orrville (40minutes away). I thought she was having a stroke. I cant thank enoigh every single doc, nurse, and receptionist for the care they gave her. She was there Fri -mon. Was WAY less than I expected and her care was phenominal! I could call anytime I wanted to check on her. She had idiopathic vestibular syndrome. It was either that or a brain tumor. They explained things, quoted prices and let me know even at 13 she can recover. Shes doing AMAZING! God Bless these workers for all they did because I have my girl back! 5 stars and more if I could!

Never again in my life. I seen multiple cars pull up after me and get token care of. Was here for. 10-6 and currently still going. I don’t understand, never will come back here. Worst experience in my life and haven’t ate since can’t leave parking lot

They do a great job. These people worked over Christmas caring for our pets. Michelle is incredible! She is caring and committed. We are blessed to have them.

This place just let my dog die told us he ate a foreign object gave us a x-ray for no reason when it doesnt even come back for 24 hours told me the dog had a Fighting Chance when they knew he sent him home with us to watch him die

So thankful that the clinic was open to treat my dogs infection.

They are supposed to be open until 8am but closed early leaving us with few options for emergency care since the other area er vet also closed early. Thank goodness we called ahead. I feel sorry for those that show up with a dying pet to find them closed.

Horrible customer service, ridiculous wait times, 3+ hours when they’re not even busy. Staff is always unbelievably rude and uninterested

My dog died during the night from congestive heart failure. I called the clinic in the early morning to inquire about immediate drop off of my dogs body for handling as it was so hot and I was not able to bury in my own yard. From the get go, all of the staff who helped me, especially Kimberly, were all so kind and loving. My wait time was minimal and the cost was reasonable. I highly recommend!

If your not rich or have good credit dont waste your time. Their all about the almighty dollar. Their Not about being a good person with empathy or morals.

I have been waiting 4 and a half hours to have my dog seen and was told they would come get him when a cage opens up. That was an hour and a half ago. 3 dogs have left and none have went in.

We took our chihuahua Luna here in the middle of the night. She was having trouble breathing and just not herself. Pulled up called and they came out right away and took her back and started treatment immediately and 2 hrs later and she was back to herself. Had a great experience and everyone was nice and the vet was very thorough and explained all treatment options and costs before he did the treatment. The cost was not outrageous and the care for our Luna was top notch. Would use again if needed.

After following the instructions on the back of a flea spray for our cats, our one year old spent the next day lightly foaming at the mouth. To be safe, we drove the 30 minutes to the STVEC. Both the senior and the kitten seemed pretty lively on the drive, but my husband and I still thought it best to go. And I’m happy we did.When we got there, we called in after parking in front of a numbered cone and were given light but understandable instructions on how triage was going to work for the pets from the parking lot. A veterinary nurse came out to get the kitten (Who we deemed it was necessary since she had been scratching some pretty decent ones from the recently acquired fleas.)The nurse did openly explain to us that there were two other pets inside that were in critical condition and that if we did not hear from her immediately it would mean that our cat was in stable condition. So, for about an hour, we hung out in the car, played with the senior cat, and just played some music.The surprise came when we were told the price was significantly cheaper that what we were bracing for ($200 compared to $800+, we had never used a Vet ER) and that our kitten was entirely comfortable letting them take off the sweater we had on her AND put it back on at the end of the appointment!!!I’m hoping we don’t have any more instances, but I know where we’re going if we do. Thank you STVEC for fixing my babies without breaking their hearts or my wallet!

This place will rob you of your money and misdiagnose your animals. Do not waste your time or money here.

Very affordable service. Thank you to everyone there.

The vet was GREAT...super kind and very knowledgeable but the office staff is where the issue is. I called recently to have them email my dog’s X-rays over to my regular vet and the lady told me they were emailed at the end of May. When I contacted my vet today they said they had no record of them emailing anything. So I called back tonight and the receptionist who answered the phone had the worst attitude. She assumed who I and told me that they did it twice yesterday and that they weren’t going to do it again. Didn’t even ask my name or anything...Turns out I wasn’t even the person she thought I was

This is by far the worst place to take your pets!!! I had an emergency with my puppy who they thought had gotten ahold of poison, waited out in my car for 20 or more minutes waiting on them to come out and help my dog. Meanwhile coworkers are standing outside talking to other customers laughing and talking about personal life, while my dog is sitting in my car drooling all over waiting to be seen. I have never seen such a horrible place like this. Don’t bring your animals here ever!!!!! They also are so money hungry that they overcharge people!!!! Never again will I bring my dog here!!!!

Expensive but they took immediate action to save my Roo Kitty

My 15 year old Golden Retriever was having seizures and trouble breathing so because this clinic was close we called in route and they told us they were too busy and I would have to go to another clinic. Explained the situation was an emergency and still went to the clinic thinking he did not have long, the tech came out and told me to take him to Akron/Copley that was 40 minutes away. They had three cars in the parking lot!!! This clinic should be closed because they obviously do not understand what EMERGENCY means. Copley clinic ended up putting him down because of the severity of his situation. DO NOT USE THIS CLINIC - go to Uniontown/Green or Copley if you can.

SCVEC lovingly helped us say goodbye to our sweet Maggie. She was our faithful loving little furry friend who was a courageous protector of us for 8 yrs. SCVEC staff helped us set up video chat so my son, Jim, who was her first owner for her first three yrs, could say goodbye, gave us every option and explained all costs. We listened to them intently and we knew putting her to sleep with no further pain was the best option for her. I never expected the costs would be low, because this was an emergency clinic/hospital. When I was given the cost, I thought it was fair. We received the most compassion ever from this facility! I highly recommend them!

I had taken my young dog to be euthanized due to severe cluster seizures and I felt I had no other option due to the fact I had spent $450 the day before at my pets regular vet. It was a difficult time because with the Covid19 precautions, I would not be able to be with my pet and it also made communication with the staff challenging.To make a long story short, my pet is still with me because the Dr was able to work with me to get the costs of a 2 night stay and high level treatment down to a level I could afford. I was well informed of the rewards and possible risks of treatment for my pet. All turned out well for my pet. She did not suffer any long lasting effects from her seizures (20 known seizures in a 40 hour period) and is a happy, healthy dog and has remained seizure free since her treatment 2 months ago. She would not be here if it had not been for Stark Veterinary Emergency care.Everyone was kind and compassionate. Anytime I called for updates on her condition, I was thoroughly informed and treated well by the staff.

The staff and veterinarian where very nice and professional

I’m just confused on the service they provide, in ther business name it says that it’s an emergency clinic . I tried to bring my dog their because he wasn’t breathing . NO ONE WOULD HELP SO HE PASSED AWAY IN MY CAR . They had told me to drive all the way to Copley Ohio Which was passed Akron . Shame on you guys

They were amazing when my little girl had to have emergency surgery, they kept us informed every step of the way, very compassionate staff. Excellent detailed after care instructions, I will definitely take her there again if an emergency arises and I will definitely recommend to anyone.

This place is a joke! The don’t understand what an emergency is. I took my 2 year old cat to them because he was lethargic and not eating or drinking and couldn’t go to the bathroom. They took him inside and said he needed emergency surgery or he would die. I asked for the price they said $2100, which I could not afford and they refused treatment knowing it was life threatening for my cat. The woman who brought my cat back to me, stepped in front of my car door and stopped me from closing my door when I was trying to leave and told me to bring him back to be euthanized when he’s in too much pain.I posted asking for emergency funding in a pet group for stark county, one of their employees jumped on my post defending their prices and practices then proceeded to call me a liar then tells me my cat is going to die a very painful death without treatment. YOU DONT DO THAT TO A PET OWNER GRIEVING OVER THEIR PET!!!!!So I found another clinic (soehnlen vet clinic in Navarre), who not only drained my cats bladder but treated him with antibiotics, pain medication and gave him IV fluids for $134!!! Not only that they gave me antibiotics to give to him at home free of charge and gave me a free bag of prescription cat food he will have to be on for the rest of his life(valued at 60-70$). They (soehnlen) know the true meaning of emergency and have complete compassion for our pets and pet owners.This “emergency clinic” tried to completely over charge me by $2000 and were utterly unprofessional and rude and was going to let my cat die when all they needed to do was what Soehnlen did for him. Stark ER vet said he had crystals, an enlarged bladder and something blocking his urethra, which they weren’t wrong but for them to try and rob me of $2100 for a procedure I had done for $134 is unacceptable. This place and all it’s employees and doctors need shut down and licenses revoked to never practice in vet medicine again! If you value your pets life do not take them here in the event of an emergency!

Very disappointed and will be pressing charges on girl at vet clinic for menacing along other charges. I Brought my cat for help and was immediatly treated very rude when they asked for 2100$ up front and we said we didnt have it.. As we continued to talk to them about options. They had a very condescending tone when we explained to them we couldnt afford $2,100 so as we asked them to bring my cat back out so we can find somebody that would help him. Which we did we were meet outside with this woman whose only advice was they will put him down for us. Instead of anything else we could do. And later that night one of the girls that works there Kyle golden looked my wife up on FACEBOOK to run her mouth saying my cat was going to die a painfull death and then continued to laugh at other peoples suggestions for trying to help my fur baby. Keep in mind I also have screenshots of this girl from that vet clinic putting my wife and others down for trying to help. . NEVER SEEN SUCH UNPROFESSIONALISM IN MY LIFE !!!

So we have sat here for an hour waiting for a shot that takes them 5 minutes if even to give our animal. Drove half an hour to get here and the receptionist said she left them a note back in the back that we are out here waiting..... this place is good only if needed as an emergency...... and even then they will keep adding stuff to your animal saying things are wrong to try and get more money. Happy our cat is slowly getting better but the service has been ridiculous and they never seem to be on the same page with any coworkers.

I brought my cat here when I was convinced his leg was broken as an emergency walk-in on the weekend. He was treated very gently, and they communicated well with me. Their process was efficient, and I was able to take him home within a couple hours. His followup appointment only took minutes. Though expensive, I think the price was reasonable and comparable of that to other emergency vet clinics.My only complaint is that they sent him home with an Elizabethan Collar that cost $16--a huge markup, as I know what those cost vets wholesale--and he had it off by the time we turned onto Dressler Road. I wish I had then known about the inflatable collars! He might have tolerated that better. Luckily, he never attempted to chew his stitches.

My daughter found a wild kitty hit on our road. We rushed it into this vet office. Unfortunately it was injured too badly to be saved. They put it out of pain and would not accept any payment because it was not our personal animal. The staff was very caring (although we didnt know the cat we felt horrible). Im beyond grateful they took the kitty right in and started working on it, and out of the kindness of their hearts did not charge me. We have had our personal animals here before and they do a wonderful job with them, with reasonable prices. I Thank them each so much for helping us!

I couldnt be happier with the care my dog received. The staff is very caring and the vet took his time explaining my dogs condition and her treatment options. I highly recommend.

I took my 13 year old pup here after having seizures and to be put to sleep, AMAZING staff. They treated my old girl wonderfully. They came in and talked to us and reassured us in our decision. Layed a comfy blanket down and let us be with her to say our good byes. Then they came in and gently put her to sleep and gave us more time! I also called ahead for pricing and let them know i was coming in. I had ZERO issues. And having issues with my other dog i may be back in.

I don’t understand the negative reviews. How can you criticize a business for asking for payment??? This clinic offers a much needed service in Stark County and I’m so thankful they were there for us on a Sunday afternoon when our beloved dog was declining and needed to be put to rest. Our entire family was able to be in the room with her as she drifted off for the last time. Dr. Bridges and all of the staff were amazing. Everyone was kind, caring, and supportive, giving us as much time as we needed every step of the way. We wouldn’t hesitate to return if ever the need arises.

I brought my dog Zoe to their hospital on Friday after she became very ill. Everyone there was wonderful and very compassionate. She had to remain there until she was transferred up to Copley this morning and during those few days they took the time to get updates on her condition when I called in, even when they were busy. I could have not asked for a better experience.

We were welcomed immediately by the front desk. Had a short wait in the waiting room. The nurse was very gentle with our cat and explained everything well. You could tell she was an animal lover especially to my cat. We kind of new what was going on before we got there based on her symptoms and google but we needed to be sure. The doctor confirmed our fears. They quoted the surgery to fit our budget the best they can for this type of emergergency situation and yes it was a still a lot at once but thanks to care credit we were able to save our cats life. I can never say enough good things about the nurse and doctor who took care of us on Christmas Eve. I am so thankful that my cat is alive and well.

Our mastiff puppy ingested a rock and had to have emergency surgery.EVERYONE was SO NICE and very helpful!The vet called us immediately after & gave us an update. They encouraged us to call whenever we wanted to check on him and even said we could visit.They went over all take home papers thoroughly including his meds and diet.My pup is home now thanks to them!

I had the unfortunate luck of witnessing a kitten get hit by the car in front of me. I stopped to see if I could save it, but it seemed that the impact killed the poor thing instantly. I am a huge cat lover and just couldn’t leave the little one there to rot. I wanted to bury it but I’m pretty sure you can’t just do that. Even in your own yard. (Pet cemeteries do exist and can bury loved pets) I wrapped the small kitten in an old (clean) t-shirt and placed the body in a box before taking it to these wonderful people. They were very sweet, understanding, compassionate, and patient while I fought through my emotions and held back tears to explain the situation. The front desk double checked the kitten’s body for any signs of life, and said that the little one had indeed passed away. They let me know they would take care of the body. They also encouraged me to be careful driving home and to just breathe. Bless these people and what they do.

This ace is the most ruthless ace ever all they care about is there dam money they would rather have a dog die than to help it out I would not recommend to anyone sorry

I was treated very kindly as was my little Tucker. Very knowledgeable and caring staff. Would highly recommend.

When dealing with the receptionist over the phone she was perfectly nice, however once we got there it was a completely different story. The woman behind the counter is inconsiderate and bordering on rude. We were told when we got there that a cat was being treated and then they would be right with us. Three animals came in after us and two of them with way less serious injuries were immediately taken back into rooms. Two hours with sitting in the waiting room with our terrified pup I decided to ask the woman when we would be seen she told us that she wasnt sure and that the reason we werent taken back to a private room was because it wasnt a critical injury however neither of the other two pets taken back into the rooms were in critical condition. The one and only good thing about our visit was the Vet Tech who was outstanding with our pup, he alone deserves a 5-star rating, however the receptionists attitude made this rating what it is.

I left one morning to go to work and my cat was fine. When I got home he wasnt acting right almost like he couldnt stand/walk real good. I was immediately upset and gathered as much money as I could possibly scrounge up. Approx $120. I went to this Hospital and they did take a minute to greet me but she was attentive and did take him back pretty quick, as I filled out a paper. She came back our pretty soon after and had him wrapped in a towel and I do commend her for being honest, she told me that the visit itself would take a majority of the money I had and that any tests that needed to be ran in order to see what was wrong would be extra one being almost $80 itself. I was disheartened. She was honest and told me it would be better to wait till morning and take him to my normal vet in the morning because I would be spending that money so much more wisely because a vet would be cheaper and most will work with a payment plan, which they dont offer. She told me also that it was good that he was alert and eating and drinking that she couldnt promise but that he should be ok waiting just until morning and going to the other vet. I believe that places like this should be more willing to help those who are short on funds. If they really care about the animal they shouldnt take it out on them if you dont have allot of funds available. I was happy that this attendant was truthful, I just wish the prices were lower so I could care for my baby when he was desperate and my vet was closed.

Been going here for a couple years. I have older dogs who of course have medical emergencies when my regular vet is closed. The service has always been informative, exceptional and caring. Thank you for always helping my pets in their time of need.

While I could make this review detailed/lengthy, the takeaway is after 2 visits (the 1st visit we were unaware of the careless unfeeling nature of the veterinarian, and the 2nd visit was strictly due to a life/death emergency rather than travel to the next closest ER clinic + 20min further away), we became VERY aware that the SCVEC was both uncompassionate and inconsiderate. Beyond their ludicrous over-charges, snail-like speed of service, and total robotic adherence to the fallacy of safety measures related to the media propagated Covid creation...their staff veterinarian said word-for-word on the phone to us while our dog was IN LABOUR We can either do a c-section, or you can take her and she can continue to push, but Im not all about giving her oxytocin and waiting around 4 hours to see if she gives birth, we close in 15 minutes... NEEDLESS TO SAY WE GOT OUR DOG AND LEFT -- *but we suffered the death of one of our puppies as a direct result of their negligence and refusal to follow-through on the process they started. I guess it was more important to clock out, than care for such an important part of our family we were at their mercy for. LESS THAN 1 STAR WOULD BE APPROPRIATE. // STAY A-W-A-Y

Answered questions rudely. Took their precious time to give us our puppy back. We were told he’d have a 0% chance of living. He’s completely fine. They make up conditions to trick you for money. Please don’t take your precious animals here. A longer drive is worth it. Don’t pay these evil people a dime.

Absolutely horrible people. They lied to us about our dogs treatment. Our dog ended up with diabetic ketoacidosis. They did NOT monitor our dogs glucose every hour until it was down as they said they would. He went unmonitored for 4 to 6 hours at a time. They put dextrose on him which pushes sugar levels back up and had him going from in the 100s clear up into the 400 and 500s constantly just back and forth. Ive talked to 2 other emergency vets that flat out told me this is NOT the treatment plan for what was wrong with our dog. If we had listened to them and kept our dog on 4 units of n insulin every 12 hours as they said it would be back in the same condition it was. We got him back finally this past Friday. Saturday we did the 4 units in the morning. We got our glucose monitor for dogs that afternoon and his sugar was so high it would not even read. We went to 5 units for his evening dose on Saturday which finally got it back down to normal by Sunday morning and have even found we have to do 2 shots of r during the day to keep it from going insanely to high. On top of all this we found marks on our dog consistent with it being abused while there. They held him down so hard around his neck it was black and blue. KEEP IN MIND ITS A CHIHUAHUA MIX THAT ONLY WEIGHS 15 POUNDS. Im disputing the charge on care credit and we are contacting an attorney to go after them for medical misconduct. Absolutely horrible people that have no business whatsoever treating animals. They will be dealing with the better business bureau as well. DO NOT TAKE YOUR ANIMALS HERE NO MATTER WHAT!!! THEY ARE HORRIBLE PEOPLE.

I had a good experience with the employees and Drs there. Unfortunately I had to put my beloved car down. It was traumatic for me as lo love her so much however they were very caring and understanding. BTW I received Immediate attention. Thank you

Do you not take your pet here! My dog was sick vomiting for two days straight. We took him there and they kept him for four days. They did several tests including x-rays and ultra sound and could not tell us what was wrong. The bill was over $3000. The only good thing they did for him was put him on an IV drip. I have a friend who took his dog there for an emergency C-section and they waited more than five hours to do the surgery. All of the puppies died. Everyone I know who has been there Has had complaints.

I understand some of the one-star reviews as much as I understand the five-star reviews. Both perspectives are valid, hence my three-star rating.Its true that this clinic is incredibly expensive and is generally unwilling to alter their price to accommodate someones income or circumstance. The same could be said for a dentist, a car dealer, an insurance company or a guy that does snow removal.Are they overpriced? Yes. Do they give you options that increase your costs exponentially? Again, yes.This all sounds terrible, doesnt it? Heres the other side of this particular coin:This clinic was open to help my cat who began having seizures this past weekend. Without them, I would have had no choice but to watch in helpless agony as my very dear furry friend of 19 years slowly beat himself to death against the floor and slip into a coma as he exhausted himself over and over again.Im truly grateful that I didnt have to do that to him - or me - because this clinic was available. I was able to visit him late in the night when it became clear the seizures were not episodic and could not, reasonably, be treated in the long term. Im grateful they offered the option of CAT scans and brain surgery, but I knew it would not be fair to a cat of his age, nor to my family financially.When we came to the conclusion that euthanizing him was the only reasonable option, the staff was very kind and patient.I understand there are multiple rationales for their pricing, I cant help but feel its still higher than it needs to be. The love people feel for their pets is both deep and quite real. For those who lack the resources (or lines of credit) the torture of being helpless to care for their pet is agonizing.That said, I gladly paid the high fees knowing that by doing so, the clinic will continue to be there during off-hours should we need it for another four-legged family member.

Took our 9 year old fur baby in on Saturday for an eye injury. His eye ended up needing removed, which is what we anticipated, and he stayed overnight. The reception staff was very very friendly. We loved the vet who did his surgery. She clearly explained our options and answered all our questions. Yes, you pay for services in advance, but that is how nearly every emergency vet operates. I thought the price was reasonable for what the surgery involved. I had to call a few days later with a follow up question and the receptionist remembered us and our dog. She got the answers we needed from the vet and was extremely helpful. (Drainage from surgery area). We are 100% satisfied and if we needed another emergency visit, we would drive the extra distance to use them again.

Took my fur baby in because she wasn’t able to urinate. The ladies at the front desk were very nice and accommodating. Our dog was taken to the back and a few minutes later we were guided into another room. The assistant later came in and told us that they were going to do xrays. The doctor followed in a while later and said that she had bladder stones and needed surgery. They got the estimate together and told us that if we didn’t do this then our baby would die. We were distraught. We agreed to the surgery. We were told that she would be able to go home in 24hrs (mind you, my baby is older and bigger). Nothing was told to us about the possibility of staying longer and an extra charge on top of that until the next night. We tried to talk to the doctor who, when I questioned the charges and asked why we were not told about that, got defensive and wouldn’t let us talk or ask questions. I called back and spoke to the receptionist, who was very nice, eventually got me back to the doctor who told me I was being hostile and rude because I asked questions. The told me to come pick up my dog after 24hrs because she wasn’t going to deal with us. She didn’t give me a choice to have her stay. The doctor was so rude and so unprofessional in every sense of the word. I would definitely recommend going anywhere else first. This was a horrible experience.

Took my dog in a little over a week ago after her and my other dog got into a fight and she had two lacerations on her face. I walked in and they immediately took her back while I filled out paperwork. About 15 minutes later, the vet came out and told me exactly what needed done and how she would do it. A few moments later, a tech came out and re-explained things to me along with the prices. While I waited for them to finish with her, the kind receptionist invited me into a smaller room and turned on the TV for me and checked on me every so often to see if I needed anything.I took her back today to have her staples removed. We waited for about 20 minutes before they took her back and they had them out in less than 10 minutes and encouraged me to call if I had any questions or concerns.Overall, they were kind and quick. Im sure its just luck when it comes to waiting times and no one else being there. Yes, it was pricey, but all emergency vets are, and it wasnt unreasonable. My only complaint was that they prescribed my dog painkillers in pill form rather than liquid and, since her staples were right st the corner of her mouth, I had a lot of difficulty getting her to open her mouth and take them. Other than that, things were great.

Took my pup there today and the staff was wonderful. Very friendly and gentle with my pup. Only spent about an hour And a half there. For as busy as they were that was pretty good. Great experience during a stressful time. Bill was reasonable for being a hospital. I will have no issues bringing my pup back here if needed.

I will say that we were happy with the work the vet did on short notice. They rushed our dog back when we arrived, but we did not receive an update of any kind until we asked the front desk 90 minutes later. The update was not correct after we asked to verify with the vet or a tech. They were severely understaffed (they told us that many times) and the long waits with no answers and wrong updates were not easy - we were worried! We followed up with our family vet the following day and they said the work that was done was at least good work. She was there for 13 hours, so we would hope so!Unfortunately, when you have an emergency during off-hours, they are one of the only options available. I would NOT recommend this place as your preferred vet, rather emergency only.. although next time we will go to the emergency clinic in Green (only 12 min. further away).

They took such good care of my dog, and me for that matter. I was a basket case as my best friend was hurt...they calmed me and took such good care of Romeo. I cant say enough about the staff.

Despite waiting for almost 2 hours in the lobby several others with less severe injuries were let into rooms prior to us. The front desk worker was rather rude when questioned about the wait and this place is under staffed. If you can take your pet elsewhere I would suggest doing so. Our pets injury continued to worsen during the wait causing us and him more distress than was necessary. The only reason this is a 2 star is the fact that the gentleman who helped our pup was fantastic with him.

Great staff! Very friendly, hard working, and courteous! Rushed my dog there due to her stomach being distended and bloated and they worked to get her in as quickly as possible. She had to stay for 3 days and they took such good care of her. They were extremely patient with me calling a million times to check on her ❤️ Was happy knowing my girl was in good hands!

Any cause to visit an emergency pet clinic can be a trying event. However, I was very pleased and comfortable with this facility. From the time I initially contacted them by phone, they were very professional, kind, and sincere. It was a very busy night and one can expect delays. However, I knew in my own mind, my dog Murphy was beyond any chance of recovery, so the wait was acceptable. Pets with a slight chance of recovery need attention first. The girls at the front desk were very accommodating, answered all of my questions, informed me of my options, and served me with respect and kindness. I would like to mention a young lady that was extra kind to me and showed true compassion and her love of animals at this most heartbreaking time. Her name was Danielle and worked as a technician. She was so sweet. Many comments that have rated this facility are of a negative nature, pointing towards attitude, caring and overpricing. I dont understand the mentality of some of these individuals that write such comments, other than mean attitudes and hatred in their time of sadness. Every pet owner wishes to take their buddy to their own vet, but this is not always possible. I am just thankful that this facility is nearby and available. I would highly recommend them in a time of need. Give your pets a big hug today while they are still with you!

They have saved my fur baby bella, I had to rush her in saturday night, She had Pyometra which if i didnt get her there in time she would not have made it. no matter how many times I called they were always very kind to me.