Kind and helpful. He was able to help get fire insurance when no one else would cover it.

Excellent customer service and response. I have my auto, home, life through Walt & Co. His team does a great job and works hard to get me the best pricing. Highly recommend!

After spending 15 minutes putting a quote together, during this time, I recieved an email from a competitor giving a lower quote. I asked him what was causing the $750 difference between his quote and the competitor. He told me he doesnt have the time for this and that he shouldnt have wasted his time with me if I had another quote. His last words to me were: Well,Im a very busy man and I dont have anymore time for you. Followed immediately by him hanging up on me.I guess this is Farmers...

There is a home insurance crisis in rural California. I was a customer of Farmers for over 20 years, never file a claim. All I got from Farmers is insurance increases. So dont expect help from them.But this year I came to the office for a insurance review and was told that Farmers had big losses because of the fires last year and someone had to pay. Well that someone was me. Well Farmers you can stick it!

Appalling Customer ServiceI purchased a home and chose Walter Wiesner Jr. with Farmers Insurance to be my home insurance provider. We closed on a Friday (of easter weekend) and at some point after that received a a phone voicemail from him asking for me to call him. I worked all 3 days of Easter weekend and so was slammed and unable to return his call right away. I then had a major project that was to be completed Wednesday evening that had me working 12-13 hour days. He had called and left another voicemail at my office and my personal phone. I was unable to call him and decided Id call him Thursday morning after my job was finished.My complaint: I came into my office and found a note from my administrative assistant that read, Please call Walt Wiesner and she quoted him saying Its common courtesy to return my call and that he said he was not happy. I called him and said I didnt appreciate that, especially with how my week had gone and reminded him that Im the customer. I explained that I dont appreciate the disrespect and am now interested in taking my business else where. Trying to be gracious to him we set up an appt for the next day to continue our business.Not appreciating how we treated me, I decided to go with USAA instead. When I called Walt Wiesner to tell him, he lost his mind and was yelling at me about how hard he worked and deserved my business. As I was trying to explain the significant price difference with USAA and ask how I will receive my refund he was speaking over me and then abruptly hung up on me. I think this is incredibly rude and an unacceptable way to treat people.I understand he had waited a couple of days for me to call, and Im sorry for that, but my business and livelihood matters to me as much his does to him. Hed still have a customer had he been mature enough to be a real businessman and be respectful.Additionally, the policy he sold me was $1,350 annually. USAA gave me the exact same policy for $830 annually.I want the world to know what happened and to take their business elsewhere. I have NO PROBLEM with Farmers. They were not the problem and I have contacted Farmers headquarters and Walt Wiesners district supervisor and they have been very receptive as Ive made them aware of what happened. They have apologized and said theyre ashamed this happened.I just want people to stay away from Walter Wiesner Jr.s business and find a someone whos actually good at what they do. Could you imagine calling him if you need a claim?!

Yah that Walt hes a pretty good guy

They helped me out in a jam when another insurance agency left us hanging.