The service was excellent. I received same day service at 11 am. My technician, Giovanni, was very knowledgeable, capable and courteous. He provided a lot of good information during service and answered all of my questions. Great fast service at a fair price. I am very satisfied.

Called for air conditioning repair during summer heat. Received timely call back. Michelle was courteous and friendly. She made us a same day appointment...others were 1 1/2 week wait!!! Technician Giovanni was on time, very neat, friendly and found problem immediately (burnt-out run compasitor, which he showed to me). Had part on his truck and made repair. We had cold air! Giovanni became our new best friend. An overall pleasant experience.

My current HVAC system was installed by TriCounty in 2016. TriCounty has performed the maintenance on the system ever since. The past few times maintenance was performed by their technician, Giovanni P. Hes great in all respects.Most recently, August of 2021, an issue arose with my primary and secondary condensate drain lines. The secondary line was dripping water at the end of each cycle, but the primary line was clear (not clogged). They had to brainstorm with other technicians at TriCounty before fully diagnosing the problem. Once diagnosed, they fixed it to my complete satisfaction. I find the staff and technicians at TriCounty to be top notch!

The service was excellent and the gentlemen who were working on my air conditioners were so personable and helpful. I would recommend Nick and Diego highly. They did great work.

Giovanni P. was professional, courteous, clean & very helpful. He fixed an existing problem with the wiring by looking up the information on line, helped me get the thermostat wired and operational. He answered my questions.

Tri-County has done new ducts, insulation and now a new AC unit and quiet cool system for us. They also provide annual/6 month maintenance. The office and crews were professional, responsive and great to work with!

This was a service check on our a/c and heater, and nothing as yet has been repaired. But we were extremely impressed with the outstanding detailed observations made by Giovanni, our serviceman. We feel we are in very good hands with Tri-County Services. We don’t actually know enough yet to be able to attest to our quote as being a good value, but I’m pretty certain we’ll find out that it is.

Diagnosis of the problem was quickand explained clearly to me the parts needed to correct, they did a great job !

Nicholas was very professional when he came to repair our heater/AC. He wore a mask when he came to our door and put on shoe coverings before he entered our house. When we opened the heater closet he seemed very familiar with the equipment and immediately determined there was a problem with the heat sensor. After a quick adjustment and clean up he replaced the panels and the heater is functioning as it should. I was very impressed with his expertise and the service he provided. I would be happy to use him again and will recommend him to my friends.

Presented options so I understood my options. Have not decided to have euro done but when/if I do I will be using this company.

I called yesterday afternoon to schedule a repair on my gas fireplace and they were able to give me an appointment right away. Very kind and professional group of people.

Been with the Tri-County for several years very happy with what they do. I feel Giovanni is very knowledgeable lets me know whats going on and why. Definitely recommend Tricounty!

Did excellent work. Very neat

TriCounty is the most honest, professional, well organized Plumbing & HVAC Companies going, the staff is so polite as the service techs as well. not only find what is best for your situation, but assist with all the financing as well. Could not be happier with work, price and continued service they offer.

Efficient, knowledgeable, and excellent customer service.

TriCounty could not have been more efficient and effective in addressing our AC challenges. I left a message after hours and received a return call first thing the next day. My service was scheduled for same day with the technicians arriving exactly on time. The matter was easily diagnosed and repaired quickly. Gustavo was tremendously courteous and professional and, above all, effective. I am delighted to have TriCounty as part of the running of our household and highly recommend them.

We struggled to find a fireplace company that would help us replace our fireplace doors and screens. TriCounty has been very helpful in defining the options that we have. They were very punctual and Giovanni, the sales rep, was very knowledgeable and outlined our options. If you need help with cleaning or upgrading your fireplace you need to contact TriCounty.

Excellent, professional service. Really love this company!

Have used Tri-County Air for over 20 years and they have always been dependable, reliable and on time. Maintenance service this time was done by a new technician who was a very professional, polite young man (Giovanni). His assistant (or trainee? or trainer?) was likewise very professional and polite.

Been a long-time customer. Always professional and prompt. Answers all my questions and concerns. Performs thorough service: not just spot checks but deep-dives to insure working-order and appliance longevity. And Thanks for being careful during Covid-19!

Giovanni arrived on time. I had a lot of questions, he answered them well. He did not pressure me in any way, took his time and gave me a lot of information. I appreciated his showing me pictures of dirt that needed cleaning out. Thank you!

GIovanni was professional and efficient. He fixed our gas fireplace in less than half an hour! Giovanni, what else do you do?!!!!

TriCounty Services took over the A/C company that originally installed my A/C system. Seeing ads by many other A/C companies, I was a bit hesitant to call them when that system started giving us problem. I am so glad I did give them a call. The technician they sent over to inspect the system when into great detail explaining the problems, the repairs needed, and that shortcomings of that old system. (I did not realize we had it that long.) The system that they recommended and installed now cools the house much faster and uses less electricity. Since then, they have been out to the house to do plumbing repairs and tasks I needed done. They thoroughly cleaned-up after every job. They are now my go-to company.

Very happy with the work and replacement parts for my fireplace. Giovani cleaned everything and it works perfectly. I highly recommend Tri Valley.

Jonathan came and was sensational working in my attic on the furnace. Took time to explain how my system works and was very quick and courteous

Great job! Clean, friendly, professional

Our air conditioning unit stopped working early this morning on what promised to be a very hot day. Phoned for TriCounty around 7 am and Gustavo was here before 9 am and fixed the problem. Now enjoying cool air thanks to TriCountys prompt service.

Jonathan E was an excellent and courteous maintenance person and I would highly recommend TriCounty.

The guys were great - very professional, curious and knowledgeable.

I appreciate the fact that Tri County called to remind me it was time for a needed maintenance service. There is no pressure if you are unable to schedule at time of their call. During the service he found that an important part under warranty was not working and repaired it right away . He also mentioned that my smoke and carbon monoxide detectors should probably be replaced which was true.

I have had Tri-County Air for many years now. They were the original installer for my new furnace and my air conditioner system. During these years they changed name to Valley Air and I am now glad that they went back to the original company name TRI-County Aire. All services done, with different technicians was completed on time and they were all professional at their jobs. During the years I asked numerous questions on the systems and they were very knowledgable on the response given to me. I would have no problem requesting their services needed. I am on a seasonal maintenance with them and I am glad. They will catch problems before they become a problem and would let me know and then ask or suggest repair on the system.I see no problem giving them a 5 star rating so I am. Please keep up the great service provided.

Today Gustavo came and serviced our heater. He was very polite and before he began he explained what he was going to do. Then when he completed the job he took the time to explain the results of the service. Since I switched to Tri County Aire I have been impressed with the quality of the service reps.

TriCounty Services are the very best!!! They took out a very very very old heater, installed a great new one, along with an Air Scrubber that actually cleans the air . They are so great at what they do!! All their staff is fantastic, knowledgeable, exceptional. I waited a long time and Im so glad I went with them. Tri-County services are the best in Heating an air purifying. They are compassionate family business. Thank you again the Gagliano family.

I had a very good experience with TriCounty. My technician Gustavo was right on time and was very professional. He explained everything to me, and I was pleased that he was following our Governor’s guidelines by wearing a mask and gloves and keeping distancing.

Im now quite confident that my air conditioning system is ready for the upcoming summer heat.

My home was in escow when an inspection revealed fireplace damage that required immediate repair. TriCounty Services came out immediately, diagnosed the problem, ordered the parts and had the fireplace working in less than 5 days! I was very impressed with their knowledge, attentiveness and dedication to serving the customer. I highly recommend them.

Great Company...on time, professional and priced right.Very happy with the company.

They installed a reliable air conditioning system for us four years ago, and both it and their service have been excellent since then. The enhancement of our ducting system was also a big bonus, delivering much more cool air than we ever had before. We could not reasonably ask for more!

I have been a customer of TriCounty Aire for over 5 years. I recently moved to a new house and had them come to service my “new” unit. I can truly appreciate the great care they took of my unit at my old house and can’t wait to have a new unit installed along with an air scrubber unit like the one I left behind! The device is very professional and complete.

Maintenance service done by a very professional young man -thumbs up!Thank you TriCounty for keeping up w/ our scheduledservice calls!

I am VERY satisfied with TriCounty!Ive been using TriCounty Aire ever since they were Valley Aire and I lived at another house. Which means for well over a decade.Their technicians are always personable, communicative, and polite, and wanting you to understand what theyre doing. I have them set up to check my home system every six months to try to ensure no failures when we need it most. Its been such a good experience, I cant imagine wanting to experiment and risk what the quality of service would be like with anyone else.While they may give you a window of a few hours when theyll be arriving for a repair, they always call when the technician is about 30 minutes away.

The first appointment was not with the technician that I had requested, however that was immediately resolved with a second appointment and after that everything went extremely well. We are repeat customers and have been happy with our service and the knowledge/professionalism of most of the technicians.

I was very happy with your service and would hire your business again.Thank you.

Our heater did not come on this morning. TriCounty Aire sent a technician out the same morning that I called. The technician (Giovanni) could not have been nicer. He diagnosed the problem, fixed it, and also performed preventive maintenance to keep our unit going strong. I will call them for yearly maintenance checks from now on.

I am happy he was able to locate the problem with the thermostat and that he had one available to replace it. It gets cold very early in the afternoon in this house and it was nice to be able to have the heat back.

Immediate human response to service call. Technician out the same day. Problem Fixed. Follow up to verify solution. Great Service

An absolute rip off, especially if you know the actual cost of replacement parts. They charged us $225, including $125 for service and $100 for a capacitor that costs $10 on some sites and $25 on Amazon!

I thought they were coming to clean the AC, turns out they were coming to tell me the AC needs cleaning, Charged me 85.00 and the tec was here 10-15 minutes, to tell me it needed to be cleaned and that would be another 140-50 to clean it. OH....they did change the furnace filter. I will not use them or recommend them.

On time and knowledgeable. Friendly and courteous. Definitely recommend!

They will lead you on for a few weeks waiting for a price on your repair just to over charge you for a $80 part. Look for someone that actually needs the work and is on top of it.

I had an experience with this company that, I believe, shows one what sort of business they want to run...My heater was not running, so I decided to call TriCounty Aire to come out for an $79.00 inspection and assist me to get the heater running as quickly as possible...They sent out, Nick, a very experienced technician. He gave me a written summary of his findings which stated that the indoor blower motor had failed and that the cost to replace it would be $993.78 which would include a brand new blower motor, a new capacitor, and labor. He also recommended that I change out the entire heater for $4425.00 because it might be time to get a new one.But there was something about Nicks overly familiar attitude and demeanor that sent up red flags in my mind. So I checked with a handyman that I have used and respected and he told me that maybe I should just change out the capacitor and see if that was the only problem. I then went to my local parts house and the manager echoed the same sentiment. So I purchased a new capacitor for $3.31, went home, installed it myself in 5 minutes and lo and behold, the heater started right up and is working perfectly as I write this. This common sense approach saved me $990.47.Since I would want to know (if I was the owner) if an employee had made such a grievous error, I called the owner, Shanna Nelson, to explain the situation. Instead she berated me and told me that, Nick is one of our best technicians. If this is their best technician, I would hate to see the worst. I called back a second time and spoke to Britny Neumann and she told me that Nick had checked the capacitor and had found it to be fine. I was dumbfounded by her reply and asked her to please refund the $79.00 as the inspection was in complete error. I told her that I felt that Nicks recommendations promoted the sale of parts and services that would benefit only the company. She answered a very emphatic NO. At any rate, it seemed to me that this company is very self serving and has no real interest in seeing that their customers are satisfied. It is very sad and telling when a person or entity cannot admit errors and make them right. Had they admitted their error, in a timely manner, and refunded my $79.00, I would right now be singing their praises, and probably adding 4 more stars to my review, instead of bringing these ugly facts to light.

After 2 disastrous encounters with other vendors over a two week period. I called Tri Aire, they were out in about an hour, Alfonso immediately identified the problem and fixed it on the spot, $4,200 less than the other companies. They are honest and I would highly recommend them. The system needed a recharge and a minor fix, not a total replacement that Air Works and the Right Choice Heating and Air were claiming.

Charlie arrived on time to perform a heating maintenance checkup on my system. He was courteous, knowledgable, and professional. He explained that everything was in good condition. I will be requesting him for my future maintenance appointments.

Theyve been taking care of our heater/air conditioner for over 10 years! and after 10 years we feel very well taken care of!!

Not quite satisfied with the service and I will not be using/recommending TriCounty.

Purchased Furnace and Air from tri-county about ten years ago and now have called on them for a service as well. Highly recommended.

Punctual, polite and professional with great results.

A Great Job done by two competent technicians!

Went great, thanks

Very professional