A multitude of compounding mistakes and issues. Issue #1. Had a humidifier installed that was not properly hooked up or not to water. Ten years later during a routine furnace maintenance call, I asked their technician (good guy) to check the humidifier suspecting not working. He said the humidifier was never hooked up; parts no longer available; but he returned for a second trip with some improvised parts and hooked up the humidifier. Very appreciative of his efforts. Issue #2. Fugh wanted to charge us full service charge for correcting their mistake. After a phone call to HQ, the technician reduced the second truck charge only. Not near enough to compensate for extra heating bills and discomfort over ten years. We paid the invoice by charge card in full as we always have done with years of installations and service. Issue #3. We start getting calls that we did not pay in full. Thinking the mix up was perhaps the discounted truck charge, we kept giving our explanation and that we did pay what was invoiced in full, as we always do. Twice we thought the issue had been resolved and no one called back to say otherwise for months. Then another call a few days ago. After several of these attempts to resolve this issue with their billing/accounting person(s), we talked to a manager. Issue #4. Turns out, seven months later and after several calls with accounting, this manager who after a long hold says the technician who came to the house “made a mistake” and only charged us for his second visit and not the original diagnostic visit. We have only a receipt for what the tech charged us. Issue #5. Through this whole time of indignant and accusatory phone calls, no one in their billing/accounting office was able to properly ascertain and articulate their issue with us. Issue #6, the Fugh office person told us it was our fault for not recognizing that the humidifier was not working, as if I’m a human hygrometer or know how well their unit should perform in our big house. Issue #7, the Fugh office person said they had sent us statements via email to my wife’s email account after I told them to use another email account. This is noted on one of their other statements for filters, the invoices for which have been correctly coming to the other email account. Issue #8 (perhaps), I checked my wife’s email inbox, deleted and junk mail folders and could not find messages from Fugh. Not sure what is going on there. We have now paid for the original diagnostic visit, though we still have no invoice or receipt. Obviously, this experience was no way to treat a now former loyal Fugh customer.

WORSE EXPERIENCE EVER, they came in to fix our air conditioner but they did NOTHING, the technician was just walking back and forth and he had no clue what he was doing, and he even mentioned that he don’t know how to do this, then the guy called back to the office and ask for help and the lady in the phone wasn’t much helpful then she said don’t charge us, 2 weeks later I got a bill saying we have to pay for it but he didn’t get anything done so I end up calling someone else to get the job done. It has nothing to do with my husbands phone being there or not. It’s some problem with the AC machine is self. I called Different company the technician came and replace one part from the AC machine. And He didn’t even touch thermostat It has nothing do to with the thermostat he said is fine.

Based on my experience, they cant really be trusted. Paid them in full the amount the technician said I owed that day, which was crazy expensive, the only day they did work, ever. Just got a shady call from them trying to say we owed a balance. For what?? Also was told that same day something else needed fixed and theyd have to come back to fix it and it will be expensive. They called to try to get us on schedule then. Another company afterward said nothing was wrong! Good thing we trusted our instinct. Be careful.

The technician did not do anything to fix the air conditioner. He came out and he couldn’t do anything and he came back to the office and tell them that he doesn’t know how to fix the air conditioner. The person on the phone said we didn’t have to pay, but then we got a bill that we had to pay from them, but the technician didn’t do anything. WHAT A WASTE OF TIME.

Got the job done but at a price where we could’ve just bought new equipment. Charged over $100 for 10 minutes of work/diagnostic, and didn’t give any price quote prior to completing the work.

Bad job. Just after the inspection charge more than 200, repair a refrigerator run soon after the stop working

Prompt and efficient service. Received new double door refrigerator within a few days of ordering.

They are great to work with. Give them a call for any needs

Very good company to work with. They know their product and their job. They are fast, dependable and reasonable. Thanks for the many years of service and good job.Jim

Great job. Very professional & reasonable.I recommend them .Happy customerNick

Weve used Fugh on several occasions - including a few minor repairs and the purchase and installation of a new AC compressor and a new furnace. Every interaction has been very positive. They have responded to our requests for service quickly and completed their work in a friendly and professional manner on every occasion. I will definitely continue to utilize and highly recommend this company.

Very attentive and competent company

At first this was my go to place for equipment but we always bought new! We spent over 10,000 on equipment this last year and a half and made our last purchase a 1000$ cooler they deliver it it lasted 3 hours and then I had to wait for them to pick it back up and work on it! They said its totally shot and sent me another used cooler for the same price! It took a month to get our cooler we paid for but things happen and I understood! A month later our cooler shot up to 80 and ruined our food we called guy came and turned the cold setting to MAX GOT it to temp and left ! 2 weeks later same thing happens and we lose more food to the cooler, they come and replace the thermostat and it works fine but sent me a 450$ bill for a 10$ part when it should of been linked to the first service call (within the 30 day warranty period) I call and express my concerns about the bill and it being unreasonable since the thermostat should of been replaced the first time! I offered to pay a $100 of the bill! They told me its my fault and I owe the whole thing!Do not buy used equipment from them if it breaks your out of luck and dealing with people who dont care I am definitely taking my buisness anywhere else Ill pay more for better service anyday

The Lighthouse Foundation has been using Fugh Refrigeration for several years to maintain and repair our walk-in freezers and refrigerators. We have been very pleased with their professionalism and friendliness.Dan Hartzler, Business Manager

Very professional, came out fast and did repair. Very friendly and quick. Would use thid company again.

They did a great job installing my pool heater. Very efficient.

Had to replace my gas furnaceThey got a new furnace in a dayThe Techs were very professional and friendlyThey got the old furnace out and refit the newfurnace to the existing ductwork was up and running in eight hoursGreat team, Office Staff and TechsHighly recommend to everyone !

My wife and I are new to the restaurant business. Fugh has been absolutely fantastic to deal with.We recently purchased several pieces of used equipment from them and couldnt be happier with the service and professionalism.Just today we needed service on a unit in the kitchen.They were as accommodating as they could be to fit our schedule.The technician...Arrived on timePoliteProfessionalKnowledgeableWent right to workFIXED the problemI highly recommend you give them a call.MikeSaxonburg General Store and Eatery

Very knowledgeable company, pleasure to work with .Provides fast quality work to our customers.

We frequently use Fugh Refrigeration to service our needs at our church camp, and will continue to do so as their service is dependable

An incredible equipment dealer to do business with!

Fugh Refrigeration has always done a great job are quick to respond and very friendly to deal with.

I was extremely pleased with their promptness and knowlege. They had my cooler up and running in no time.

Quick response and great service when our freezer stopped.

Always a great partner in servicing and maintaining our refrigeration. Communication and service, not just an invoice!

Very reliable, fast service. Highly Recommend!!

Great service and value. Not a fan of required electronic billing for our business.

I have used fight refrigeration for my apartment building many times. The response time was good and the work done well.

Fast, expert service. Will always use for our farm business.

Extremely reliable and helpful.

Knowledgeable technicians, prompt service.

What a wonderful company to work with!

Have always showed up when needed and taken care of any problems quickly.

Excellent Service