Always clean and quick to check out. Only downside is limited selection on lunchables which I really needed. And only 4 stars because parking is way to crowded Everytime I come here

This past Sunday 9/12 I had my order scheduled for pick up at 4pm. I arrived to the Burleson Sams to realize I never received a ready confirmation to check in. I parked and went into the location to find two ladies working hard to complete online pick up orders. The girls were the only two working the entire order process this Sunday. One of the ladies apologized and said she was starting my order now. I told her no worries that I would order a pizza and be outside waiting. AS I ordered my pizza and waited for it I caught several managers just standing around observing and not being involved in anything. Seriously go help these two ladies out. As the girl brought my order out she was being hit with angry customers waiting for their orders to come out. I apologized to the girl for the peoples lack of moral behavior and their raising (barn). People these days have no tack at all. Simply embarrassing. I have tried for two days to call and speak to somebody at this location but the phone just rings and rings and rings. These two girls deserve much recognition for being the front line of this Sams Club even though the management this Sunday was very lackluster if any. I hope somebody reviews this and finds out who the two ladies were working so hard to keep up and to let them know they are valued as a worker of this location.

Ever time we go always clean, friendly people. Very well stocked

Small families can buy in bulk too! And this is the time of year for holiday meals and gifts! They have great selections and really good deals.

This is one of the best Sams stores I have been in! Very clean ; organized so you can find items quickly!

From the second I got to the front doors, my experience was wonderful. The employees, all of them, were super nice, polite, helpful and knowledgeable. I went there with a friend to buy a new TV, which is at the front of the store, so I didnt walk around at all. That being said, we plan on going back. Because who doesnt like being treated right when your spending?!?

Customer service is awful. They never pick up the phone. Also prices are not clear. I was shopping for a mattress at the burleson location that cost 439.00 according to the sign. However as I go to scan the item it shows for 539.00, mind you there is no sign anywhere for 539.00. So I called an employee (Jermaine)and ask how much where the mattress and he also believe they were 439.00. I ask for a manager (Mack) he was not available or store manager(David Purrue). Only person available was Jeff lead man. He was no able to assist me with this matter. He was looking for a scanner to check price after 15mins he can back without a scanner and just said they are 539. I told him that is false advertising and misleading us as customers to purchase a mattress that is not that price. He was unable to assist me. He said to call store manager. However I have been trying all morning after 30 mins of just ringing it just hangs up and I have to start all over gain. Horrible service. Please contact me Sams and show me you care about your loyal customers. I have been one for 10years

Today store was packed and i mean really packed but using scanned and go makes it very easy and fast, i scanned my items and skip register and all the customers that were in line and straight to checked out with staffs by door, i am going back anytime soon and will continue using scanned and go

Items typically in stock, staff is helpful when needed. I utilize the scan and go function of the app which allows me to bypass the checkout lines. Highly recommend that feature. Overall, enjoy having this sams so close to home.

Love coming here. Customer service is amazing. I drive 40 min to get there. Very clean.

Cafe Area needs a designated worker to maintain a clean area to dine in really dissatisfied disappointing Management needs to fix thiscafe is understaffed & lazy they dnt have a clean dinning place nd WONT make a churro when requested 40min BEFORE CLOSING at 6:10 pm they close at 7pm

I use both Sams Pharmacy & Club shopping with the plus card. Definitely save money, and overall satisfied w the Pharmacy. Ill walk vs drive thru to save on prescriptions. My only complaint would be self check out cash lines. However will soon take advantage of Scan and Go app to bypass any checkout at all. Sometimes I shop for work and have to use cash. Not enough checkout lanes therefore lines are way to long.

4 stars that should be 5. The kiosk in the store had a coupon available for an item in the store. I scanned my card and didnt see anything fall into the bottom. Still I went and purchased the item hoping to get the coupon to show up when I checked out. Sams Club staff swore it went on my membership card but, it takes longer than 45 minutes for it to load. Then another associate said check your email and again nothing. So my 1 star beef is that the store is offering you something for redemption from a machine no one knows how it operates. Cmon man!

I have called the Burleson sams club 4 times now and all 4 times the phone rings and rings and rings and then someone hangs up the phone. Tell me why they cannot be bothered to answer their phones when paying customers need answers to questions. NOT IMPRESSED!!!!

Overall, sams club service is ok. But it’s very frustrating that costumer service desk NEVER pick phone calls why? Is there any problem with the phone line?

Sams Club is my favorite place to shop because ebriithing is the best duality

Lady making hot dog was handling the trash can right before, then handling buns and hotdogs without washing hands. No gloves. Nothing. I dont think so.

Lines went fast enough. Employees are nice. Manager man was great, he was trying to get customers checked out quickly.

Debating whether to cancel my membership. My mother decided she likes Sams Asiago cheese bagels better than Costco. A few days ago I went to the bakery department in Burleson to buy them, and they didnt have any, nor was there a sign for them. I tried to ask the clerk in the bakery if they had any more. She didnt speak English and couldnt answer my question. I tried to ask if they had been discontinued. She followed me over to the bagels and waved her arms saying she didnt know. I decided to just go buy them at Costco. Today from the Costco parking lot, I called Sams in Fort Worth bakery and asked if they had any bagels. The employee who answered the phone couldnt speak English either! I asked for a manager, and she transferred me, where a manager asked if I wanted her to walk back to the bakery and see if they had the bagels. I said no, I would like to know why you are hiring employees to work with the general public, who cant speak English (at two locations)! She said, have a good day!, and hung up on me. How infuriating... This nonsense never occurs at Costco, yet I assume they are Sams primary competitor. Sams has a lot of catching up to do.

I am not a fan of Sams Club. I go there only because there isnt a Costco nearby. The meat selection is great at this location. The staff are friendly. The products are on the low end.

A little disappointed.Needed sweeping. The aisles were unkept. Restrooms needed attention. Customer service great .selection an stock were good . But manager please over see cleaning.

Love scan and go so you can skip the lines. Wished you could by from the snack shop with scan and go. They need to start saling mountain dew berry monsoon in other places then the sams snack shop.

Required assistance loading a couple of large items and all employees involved were extremely helpful🤩🤩. They were superstars in my book!!!

Placed order online to pick up next day between 5 and 6. Show up and I’m told my order was cancelled at 1:15 because they didn’t have the product in stock. No email, no call, nothing. Drive 45 miles for nothing. And they just act like it’s no big deal. Never going back to Sams, I’ll use Costco.

Terribly hot! Temperature inside like 90° never have regular potatoe salad.

I was shorted a slice of pizza from the consession stand place inside. We didnt notice it until we got home... shame shame

This Sams is going down hill! They cant make up their minds as to when you can start shopping in the store. Was stopped today at 9:30 am and was told because I was not a PLUS member....I was not allowed in until 10 am? I was just at the store @ 8/10 & had no issues getting in at 9 am. When I asked for a manager even SHE could not give me a date when they change the time. MAKE UP YOUR MINDS SAMS about your operation hours & email your loyal customers.The manager finally let me in and I was out by 10 am.Too many issues with this store. Will probably not renew.Thanks for enforcing the mask rule.

Sams club is awesome you can buy a lot of things in bulk! Theres isnt anything I can complain other than they make wear masks but that aint that bad!

Great service all around from membership sign up all the way through checkout. The staff is friendly, professional, and assisted in every way possible to ensure that my needs were met. They also informed us about the pick up and online services that are offered to members. Overall completely satisfied with my experience today. Definitely a return customer.

Good wholesale club. Easy to navigate. Hard to avoid overspending. Produce and meats very good.

Went to the gas station at Sams yesterday and half the gas pumps are out of service. It has been that way for over 2 weeks.

Many thanks to manager Jon and the rest of his crew for hosting our Crowley high school students on a tour of their warehouse operations recently. It was informative and we really appreciate you all taking time from your busy day to help our logistics students learn more about a real-world operation firsthand.

Great finds at Sams Club in bulk.

The staff is always so kind and friendly except for the cashier who doesnt have time to listen just check you out fast. But its better then using self service. Most wear a mask except the ones that dont want to mess up their makeup or the ones with workout muscles that think their young and Healthy and dont give a dam if you die anyway. We can live a few that just refuse to wear a mask. Love the staff always willing to help.

Large selection of good quality items for fair prices. Best place to go if you like to buy in bulk or stock up on items you use often. Free samples available sometimes so you can find new foods to try. Friendly and helpful staff. The only negative is the sales people for separate companies that bombard you as you walk in the entrance.

Sams is horrible. Horrible customer service. I have a business account so that I can buy product for my business. I go into buy some produce which theyve got plenty of they tell me I can only buy three pieces of produce. the only reason I go to Sams is for my business they cant help my business I dont need them. I asked for a manager I was told a manager is unavailable look over my shoulder and I see three managers talking to each other playing with their phones. Sam is no longer an important business partner to us.I can find plenty of people to tell me what I can and cant do in Sams but I can never find anybody to actually help me

Its always good time at cabelas

Love the store. Never had problems with staff or in-store service. Call in Customer Service is a whole different matter.. 😠I called two times, the phone rang seemly forever only to have it answered THEN hearing someone and just as quickly hung up on.There was another review with exactly the same issue. Get it together please as my call was just as important as someone in store...

Busy busy for the holidays but I was able to get in and out quite quickly with the help from some associates to locate an item that happened to be out of stock. Parking lot and store were packed but everyone was able to safely social distance and I actually got a spot near the door. All and all a great visit.

Great place to shop and eat for good price !

Believe only 1/4 of what General Manager David tells you. I am appalled the he can tell you one thing to earn business and then when it comes time to live up to what he tells you he hides under a rock. Sams will never be as good as Costco. If you have questions present them in the reviews I will be happy to give feed back

Walked into Sam’s and was greeted and then approached by an employee that had a great AT&T cellphone deal exclusively for Sam’s Club Members. I pondered on it because it sounded too good to be true. Well this young lady was very knowledgeable about the promotional deal and answered all my questions without frustration and I know I was annoying! Lol. She was so pleasant and helpful. We will upgrade our phones and cut our bill in half thanks to Sam’s and AT&T and especially Ms. Reese! You all ROCK!

Rude people that check you out after you get your stuff. Also, bad customer service.

They actually have a great variety of wines. I pick up my wifes favorite brand there because no one can beat their price and they always have it in stock.

I have called for 2 days and Ive called quite a few times each day Trying to get ahold of the service center. When I finally got a hold of them yesterday I said I have been trying to call all day And no one ever seems to answer, The lady said well what can I help you with and I ask for the service center. Then right before she transfers me I hear her say well if you think we dont answer good luck with them . And of course no never answered and the phone rang till it finally hung up. I attempted to get ahold of them again today, After many calls A girl picked up the phone and put it on the table and I hear them say thats how you deal with customer service calls and they started laughing, I stayed on the phone listening and recording the call and after about 3 minutes I hear her say Sh!t the person still on the phone and I hear a couple of the girls laughing.Well Im done with this place and there getto low class bottom of the barrel employees and the pathetic excuse for a general failure/manager.Off to Costco I go !!!

Shelves wee full of products. Used the app to check out... No waiting to leave the store.

Nice clean organized store

It was my first time visiting this particular Sams Club. It was a good visit overall. The only issue, and an important one indeed, us that they had very few employees working. I had questions about different products and several items but looked around and waited hoping to find an employee to assist me. I chose to wait but no one was in sight. Fortunately, a club member, who was shopping near me, helped me and answered my questions

Genesis the cashier was very rude and in personable for no reason. Not sure what her issue was but looked like she was not having a good day.

GREAT PIZZA FOR UNDER $10

This visit was much like any other. They were well stocked and we found what we needed. Check out was reasonablely quick in self service. Not that I usually like self serve check out.

Bad experience in Tires and Battery. Employee appeared to be intoxicated, made it difficult to buy windshield wipers amd then attempted to install them with great difficulty. He had to have another employee do it since he ruined one set of wipers and possibly damaged my wiper assembly.

The food was not that good and I had to wait in line 30 minutes before I could get a table and another 30 before I got my food!

Great store! I love it!

Newer store really clean easy in and easy out.

Best shopping around I love Sams club

Business membership no longer has any meaning. Physically denied access to the store at 8am because I dont have a Plus membership. Been early morning shopping for things I need at the office for 5 years without a problem until today.

Sams has a gazebo up front to look at and purchase. When I went to register to purchase and pay for installation I was told I had to go home and call the company. When I called the company to order I was told I had to go to sams and purchase first then call for installation. I was ran in circles. I went back to sams to speak to the manager that told me to call the company first and he then tells me they dont have the gazebo and he will call me when one comes in. I have not gotten a call and was just brushed off. WHAT A JOKE. Sams has terrible customer service and no one knows anything. . Very frustrating. I wont renew with them, Costco has my vote.

Love Sams Club

It took 30 minutes to get waited on to buy some perfume. And people that worked there called for help but no one wanted to help until my husband went to go himself to get help.

Ronald Hercules was very professional and knowledgeable about AT&T service plans. He was very helpful with answering all my questions and I recommend if you would like to change services then he’s your guy with all the answers. Great experience in saving money!

Good prices good people

The phone has been ringing for over 2 &1/2 minutes with no answer. Guess I may buy a new set of tires somewhere else

Fantastic. Great prices. Quick waiter. We go every Saturday. Very pleased.

Well stocked, clean store. Friendly employees.

Do not have any handicap buggies charged up second time they need to fix their problem everything else was fine

Had exceptional service with transferring our phone services and getting new phones! Paige and Garrett were the best at helping us and had the best customer service skills! Best experience ever!

Good place to shop

Sam’s Club Burleson Pharmacy is the best in the whole world! They not only fill prescriptions but they seal it with so much sincere love for every customer!Mr. Tom the pharmacist is top-notch in all areas of customer service, professional, knowledge just to name a few of his Qualities.Ms. Brittany is a jewel she knows her stuff and is very empathetic to every need of a customer.You are welcome with smiles and genuine customer service! Thank you for everything you do you are Appreciated and it has not gone unnoticed.I must mention I travel 16 miles because of customer service at this location.

The best steak anywhere! And at a great price.

Cant find anything...where is fresh pineapple spears???

Was crowded, but fast lines.

Great deals on everything you need

Great selection and the scan as you go is the best!!

They have good service and hospitality, the staff always smile

Love Sams club.they have almost everything I need under 1 roof.i use self checkouts because most of the cashiers are not to friendly

Store is nice but it stays pretty crowded. Customer service is lacking. Ive been treated kids rudely almost every time Ive been

I absolutely love Sams

ALWAYS GREAT CUSTOMER SERVICE

Amazing store, never disappoints & great deals daily!

Very busy but great!

Sams club has everything you need and I Love the bulk buy

Great store. Very clean. Bathroom stall is way to small. I may have broken my hand because the paper dispenser is way to close to the camode so when I (embarrassing to admit) but pulled my pants down my pinky finger hit the paper dispenser and bent all the way sideways! Noones fault, but it should be larger or the dispenser smaller!

ACE was very nice. He explained everything to where I understood what I was getting. I would recommend him to others.

Order was ready ahead of schedule. Curbside service was fast.

They had most of what we wanted in stock, including disinfecting wipes. Using the app to ring up and pay makes Sams easier for social distancing than many other stores

Do not shop here. They’re has been to many thefts lately catalytic converters are being stolen along with vehicles and other things. The store refuses to enforce security to make your shopping experience a lot better. Sucks to go in and find your stuff missing. Looks like this sams is the new lgp for tweekers .

I found everything I needed at Sams in Burlesons today, although I live in Ft. Worth, almost Keller, I had bought a replacement Key Fob for my Car & had to go to that location to have it programmed there because that was where the Kiosk with the programing machine was. It travels from Sams to Sams location - there is about $225.00 difference in the dealership price & the Sams price, so the drive was worth it.💋🍀

This was our first time here, it was busy but didnt feel crowded. This place has everything!

Its ok here. Need to manage lines and carts a little better. But still will go here.

Needed Hormel pepperoni and jif individual peanut butter cups. No where to be found. We normally shop at Waco location. Hard time locating someone employed there to ask.

Bad customer service at the self checkout, lady there was so rude. Normally we have a pretty good experience just not today.

Do not know how to answer the phone.....I called back twice at 30 min intervals assuming they were busy so I allowed time then was greeted by a nice man in tire and battery and asked to be transferred to bakery. I was answered not greeted just heard a lot of chattering and laughing. Im assuming the person realized the line was answered proceeded to put me on hold and then hung up. Thanks.

The Store was Stocked pretty well, only No Paper Towels @ all & an Associate told me there will not be any to come in until Next Week, The Pandemic is Accelerating Again.....🙄🙄🙄🙄🙄

It was very good service

Ronald from AT&T wireless was great and kind and help me lower my billAnd handled himself very professionallyI only wished more reps were like him

Horrible customer service order product online for pickup, missing item that has been paid for, no one will answer the phone.

AT&T rep Madison who was awesome she was wonderful if yall have any other rest like her I doubt it she was excellent

I LOVE PlumCOT

The prices at this Sams are a little higher on most items than other Sams clubs, perhaps because of the area. Be careful not to pass it on the service road because it doesnt have easy access. Good bulk prices. Convenient to CLEBURNE.