The people that work at Burien Toyota are wonderful and kind. They will answer any questions you have and help you take care of your car. I recommend this Toyota dealer above all others.

They give you very good service and they are very kind to anyone that comes in thank you burien of Toyota

They inspected my car for free I was impressed and thankful.

I was told it was a 2 hour repair time by 2 people representing toyota. It was over 3 hours and I feel like after I called to check on it, they got it done. When I called to talk to the technican I was told the technician was not at her desk. Hopefully, she was working on my car, but a little skeptical. Other than that service was fine and check in quick.

East to make appointment and they go above and beyond for service. They will pick up and drop off you car also. Another help needed was done in a timely manner and always quick to respond to any questions.

Excellent customer service and always friendly. In the waiting area theyve got coffee, hot chocolate, tea, and bottle water.

Quite frankly I dont know what to say. The people I interacted with were very nice and professional but Im wondering if the reputation applied to car dealerships in general and their service departments in particular doesnt have some basis in fact.

I got a brand new car within two hours! Graham was so patient and kind. Walk out the door with Keys in hand!

Parts department, Good customer service.

Had a regula service scheduled from 8 am.to 9:30 am on a Thursday. I didnt receive the vehicle until 10:30 am. I was flummoxed yet irritated since I have a scheduled, medical appointment 10:30 am and I was late for that. Almost got canceled.

Great service. Wished they washed cars after.

Let me just start off by saying, I am a service advisor. I know how much Google reviews can effect your paycheck. Now, recently you guys had a Red Scion FR-S in there for a valve spring recall. The car DROVE IN with ZERO DAMAGE. The car has a salvage title, due to HAIL. Salvage titles do allow warranty work, BUT RECALLS ARE LEGALLY REQUIRED TO BE PERFORMED NO MATTER THE CONDITION OF THE TITLE. Now that I got that out of the way, your technicians decided to perform this recall when they clearly did not know what they were doing and put RTV in places they were not supposed to. Now after they got the engine reassembled they went to go drive the vehicle and I dont know which Grand Theft Auto game your technicians got their license from, but they decided to hop a curb and rip a hole in the undercarriage of the vehicle. And you decide to tell the customer that the vehicle was like this before? You guys deserve to be shut down. As an advisor eating a $5000+ ticket is worth more than being bashed on social media and Google and having your reputation dropped. I hope this makes it pretty far up the chain of command.Since I clearly cant reply to what the owner said I will edit my review.Before you start work on any vehicle, you need to pull the vin and history. Clearly your advisors dont know what they are doing because IF a branded title voids safety recalls (which at my dealership it doesnt because theyre safety related), then you should have never touched the vehicle AT ALL. Why would you perform work on a vehicle that youre not supposed to? Give the customer their keys back and tell them they cant have the work performed unless they are paying for it. They didnt do their job. So you need to fix your staff if thats the case. And your reply doesnt explain the fact that they drove over a curb ripping out the undercarriage. What do you have to say about that? Nothing?

Purchased our 2019 Toyota Camry from Burien TOYOTA. We LOVE the EXCELLENT SERVICE we receive! Quick response, honest answers and they dont pile on unnecessary fees or services. Friendly staff and long term employees make this ideal. We have other Toyota vehicles that we bring to Burien TOYOTA. We go past 2 other Toyota Dealerships to get to Burien.

Richard Marks and Michael Marthday in the Parts Department are the best team ever. They not only found the windshield wiper for my 95 Tercel but got it to your location by the next day! I can not say enough great things about Dennis in your Service Department. He is a customer service award winner. Thanks Toyota of Burien for always being there for me💯❤

Sorry, my original post was a mistake. I am very sorry, they definitely deserve 5 stars

Waiting for 2 hours for an oil Change is freaking ridiculous. Made the 7am appointment,

Wonderful customer service

Good service

Upside: Freindly and prompt service and the waiting area is comfortable too.Downside: Expensive! A lot of the minor fixes you can do yourself otherwise it can add up quickly.

Complete rip off merchants. Took my car in for a due service and before they even looked at the car they reeled off a list of things that added up to almost $1300 that the computer told them. I asked them to actually look at the car and then prioritize anything that needed doing. After looking at the car they said I needed everything doing. I walked out and took the car to my local mechanic who said it all looked fine and to come back in 10,000 miles

Two hours for an oil change

I got a new truck and the service was excellent

Very good

Very very slow service. 3 hours determine and replace one tire pressure sensor and this repair was scheduled.

Not only did they take care of what I brought the car in for, it was the 1st time I wasnt told I have thousands of dollars in other repairs !

The process of paperwork to purchase a new car was long.

Great customer service. Explained all my car needed.

Great fast service, courteous staff!

They always treat me very well.

Awesome service ever time I go!

Expensive, charging $300 for a $170 tire.

Good service and nice people

Great service

Quick service

Solid service

What??

Good attention I liked