I was worried about coming in today because I had an accident a while ago that I had to do some of my own repairs for. I didnt know what I was doing but I got the car running and have been driving with it for a year since the accident. For me the only issue I really had was my AC was out.I took the car in for an oil change and for them to check the AC. They did a courtesy check on the car which gave me some insight that was much needed and more in depth than other places that I have been. On top of that they were able to see one of the biggest problems with my AC.Now I just have to decide what I will do with my car and all the information I have. I will definitely come back!

I Personally want to Thank Jake Johnsons Crew and Garage for Keeping my service Vehicle Up and Running for over 10 years....

It was a horrible service these people really dont know what they do and they just stealing peoples money left and right I guess they just still on business because somebody give them the place or the property all the ways there is no way for these people to survive

All’s well that ends well. Had a headlight promptly replaced for my 2012 VW Passat for a fair price along with upcoming service recommendations. All garages point out “needed” services beyond what you originally went in for, but the staff was not pushy, provided good explanation for what they assessed, and supplied printed quotes for each recommended service. Will be returning for additional work.

Super Courteous Folks at Jake Johnsons GarageI went to these guys in 09 after I first moved here and they treated us so well that had I not purchased a new vehicle shortly thereafter where I received free service under the warranty I wouldve continued having my vehicle serviced there. The price of oil changes vary depending on the vehicle and while they arent $14.99, they are reasonably priced and conveniently close by for those of us in the Sugar Hill/Suwanee area.Additionally, these guys were extremely helpful when I needed my emissions done quickly and safely during covid19. Im very high risk and didnt want to go thru a drive-thru testing center. I was supposed to drop the vehicles off before they opened to avoid unnecessary direct contact, but I arrived late and although they didnt have masks on initially, they were conscientious when it came to wiping down the inside of our vehicles and put masks on while we were in the parking lot waiting on the cashier to call us. If covid precautions are important to you Im guessing they wear masks the majority of the time and will certainly work with any requests you might have to ensure you feel comfortable. We did go back for an oil change on another morning without calling ahead and everyone was wearing a mask. They do get booked up during the week, so I would recommend calling a few days or a week ahead to schedule an appointment if possible.

After my experience at Jake Johnson’s Garage I would warn people to not go there due to poor business practices, incapable of performing necessary service required to repair vehicle. I hope you find this helpful. We will not be returning as customers.

Fast and efficient! The mechanic was amazing! He went above and beyond, explained to me my options, AND even fixed the mistakes of the last place! Excellent customer service. Highly recommend! A++++

One hour wait for oil change. Not bad but who has that time!

I just got back from my first experience at Jake Johnsons garage, and Im absolutely going to be back. My car had a rubber protector on the underside of the front bumper get loose. Its probably an easy fix, but Im not a technical person. However, it needed to get fixed else it would drag on the ground and potentially fall off. I brought it over to JJs on A SATURDAY MORNING (they have Saturday hours - thats HUGE!!!). I explained to Jeff what was wrong and without a word, he brought it into the garage, spent 25 minutes on it (and mind you, he spent time to thoroughly inspect it, put in the right fasteners, and, working with his arms over his head. He pulled my car back out and returned it to me. I asked how much I owed and he just said to come back when I needed more work done. I would have gladly paid for the work, but he just smiled.So, lets review:- Extremely professional and thorough- SATURDAY HOURS- Thoughtfulness and graciousness- Local business that needs your love and supportFive Stars - No Question - Im sold

Im new to the area and didnt know any mechanics around here. Took my truck to Jake Johnsons Garage after reading the good reviews about them. They were very nice and kept me updated on what was going on with my truck. Will definitely be using them going forward.

Amazing customer service. Highly recommend!

Good service

Ive been going here for twenty years. Great mechanics and fair prices.

I had Jakes work on my Jeep Wrangler a couple months ago and totally forgot to leave a review! Well here it is:I absolutely love this shop! Ive been coming here since I moved from Idaho back in 2011, and Jeff has always treated me right. They are always honest and professional. I also love that they are a family business.I recommend them to all my friends and neighbors!

Was able to take unused gas and oil here and have it safely disposed of! Only place in Gwinnett that I can find that will do that. Thank you for keeping Gwinnett clean and beautiful!

These People are the Best! Very Friendly & Caring towards their Customers. My first time ever going there, I had low tire pressure on one of the rear tires on my Diesel Truck, they went above & beyond for me, Jeff went around inspecting each tire & checked the pressure, including my spare tire, I’ll definitely be back.

Hard to find honest mechanics, but these people are honest. Jeff is a great guy and shoots straight.I don’t think there is a better shop anywhere around this area. Give them a try.

Very clean and organized. Customer service is excellent. Prices are high but auto repair services are quick and they get the job done

Dropped my car off to see why I had five different codes pop up and just wanted to know what was wrong with it. I didn’t want them to fix it, I just wanted them to look at it. So I dropped the car off at 10:30am. I was told I’d hear back from them in an hour maybe two. I call back at 1:15pm (over two hours later and haven’t heard a thing) to be told “my car is the first on the line but he just went on a lunch break.” I called back at 3:30pm (it’s been five hours now and still nothing) to get the exact same response “my car is the first on the line but he was still on a lunch break.” Well, that’s one heck of a lunch break! I finally went in at 4:30pm (it’s now been six hours) to just pick up my car. No one called me saying my car was ready I just wanted my car back cause none of this seemed okay. I went in and was told I had problems with my cars oil and that I was losing a lot of oil and that the oil was too dark. I was also told I only had one code on my car and not five even though I have picture proof of the five. My cars oil has been recently changed, I had someone look at the oil yesterday and they said it was perfect and that my car was full. My car hasn’t been leaking oil either. I don’t appreciate being lied to about my vehicle. I’m never coming back here and can’t recommend it to anyone.

Pleasant staff. I had a coupon for a free oil change. They did just that and didnt try to up sell me on anything. They did tell me that the splash guard under the car engine was cracked, but no big deal at this time.

I found the service at Jake Johnsons Garage to be very friendly and Professional. I was also very fast and very fair priced. I would recommend Jake Johnsons Garage to all my friends.

Great owner & staff! Very helpful and knowledgeable.

Service is good but price

Very friendly and professional. Alix is awesome! Good quality takes time so even when Ive had to wait a bit longer than anticipated it hasnt bothered me. Happy customer!

Very happy with these guys. I did have a small issue with my brakes squeaking but they were proactive, they reached out to me and fixed the issue. Id recommend these guys to anyone. They do car truck and marine. They have been in business for a good while, and seem like they have a good system going.

Very nice, family run business! They are super reliable and will help you get your car fixed asap. Would definitely recommend them to anyone.

Had an 8am appointment to have a problem diagnosed. By 1330 they still have not even moved my vehicle to just look at it. When I went inside to talk with someone I noticed their schedule board. They had two appointments that were after me already crossed off!!! And the manager had nothing to say about it but some dumb, smart ass remark. Im sorry we couldnt get to it fast enough for you.

Time & time again Jeff and his staff offer fantastic service at VERY fair prices, moral business practices, & with good quality staff. I highly recommend this business for your auto service & repairs.

Not the level of service Im used to receiving from them. Went there this Monday 06/04/2018 to have AC diagnosed. The front desk lady told me that they are busy and cannot do it. Scheduled an appointment for 06/06/2018. So I go there on Wednesday and they are like you need to come back on Thursday or Friday maybe... Who in the world would want to go 3rd time just to someone have a look at it? Jeff Im sorry to say but this place is losing the goodwill you built over the years.Been there today for oil change.. it was usual good experience that Im used to. So changed my rating. Thanks Jake and Courtney!

Not the level of service I am used to receiving from them. I was charged almost 200.00 for normal maintenance which was an inspection, oil change, and wiper blade replacement. I also asked for the tires to be rotated and balanced, however this maintenance was not performed although the rear tires have plenty of tread on them (hence my reason for wanting them rotated while I considered replacement tires). I also wasnt advised on a repair which needed to scheduled in the future. Overall, very unhappy with a garage that shares a name :( (Edited. The owner reached out to me regarding my experience and after a very pleasant discussion I have decided to change my review. Jeff was considerate, polite and explained the charges to the account and even offered a partial refund based on his findings. I will be bringing in the Prius to get the additional work done. Thanks Jeff for taking the time to call and discuss my concerns.

I have had the opportunity to use Jake Johnsons Garage for not only car but also small engine repair.I would recommend this garage to anyone with a vehicle or a fleet of vehicles that need to be serviced.There is a reason that this garage has been in business for 90 years!Mike Kelleher

I was very pleased with my first experience at Jake Johnson’s Garage (JJG). I had my car towed to the JJG lot at the recommendation of a good friend after it cut off on Buford Hwy late one Friday evening. The staff promptly called me the following morning (Saturday) after having fully reviewed my complaint/request and offered me different levels of diagnostic help with very clear price ranges. They listened to my concerns and ruled out my thought of an alternator issue. They offered a simple and thorough explanation for the true nature of my car’s trouble and a conservative estimate. They did not rush me to get the car off the lot versus paying for all of the work, but offered to do partial work now and complete the work later if that was more financially feasible for me. In the end, after calling around, I did end up using JJG to complete all of my car’s repairs which totaled around $1500, nearly $150 less than their estimate with parts and labor!!Overall, great experience, knowledgeable staff, quick and quality service, good people.2 weeks in my car now... good as new!2006 VW JETTA TDI

I absolutely love this place they have fix my car great work .if you need a opinion on something, about your car theyll fix it an the prices are not bad its way better than a dealership and a friendly place to

Very professional guys and the repair services are top notch!

Family owned and operated (3rd generation). Honest advice, very reasonable pricing, no B.S.

Jeff and his team of professionals are fair, honest and provide a full range of services for cars, boats (and other stuff). I have used Jake Johnsons Garage for almost 20 years for automotive maintenance and have not been disappointed.

Have had great work done on my truck very trust worthy and will to work with you he is now my mechanic may be a little far away but is worth it .go there best thing to do

They are very professtional and family owned. Best place for auto repairs in best price.

Honest, affordable service

Very friendly staff and always takes care of my vehicles.

I have a 20yr old truck with a broken a/c. Two other shops quoted me $800 to fix it. These guys did it for $125. They also fixed my alternator light or free. Im a customer for life.

They do great work, have great service, and are just overall the best. Thank you!

Nice folks honest and reliable

Very nice and helpful place!

These guys broke my thousand dollar headlight, didnt say anything to me, then denied it when I confronted them about it. They were the only people who touched the front end of my car, and the light needs to be replaced now. Dont go here

Fast friendly service.

Leave it as is up to your discretion

Owner really cares about his customers

Trustworthy

I took my truck to have the engine fixed and they gave me a diagnosis and they had it for more than a week and they couldnt fix it and they told me the engine didnt work and they charged me $ 600 they stole my money. I took it to another workshop and they fixed it with the same engine that they told me was no longer working.