The new level of fitness equipment that the “LA Fitness” brand clubs have is awesome and geared towards persons who are interested more advanced workouts.

I enjoy swimming here. Everything else looks pretty interesting also. I like the variety in equipment. There is ample space and supply to accommodate. So far this place has a thumbs up!💪😊

LA Fitness/eSporta is a premium fitness center and it shows. All of the machinery is top of the line and well maintained. The style and layout of the gym is aesthetically pleasing, and you are sure to be inspired within its walls to perform at the apex of your ability, all but ensuring the best possible results.

Best LA Fitness in buffalo!! Super clean, friendly and affordable! They have basketball, pool, daycare, new turf training area!! Ask for Claretta when you go in! She’s the gm and helped me get started!

“You are down here; we are premiere”, this LA location is the exact same as all the other locations, only difference is how rude your staff is. Yeah I didn’t understand why I couldn’t use a guest pass even tho they send it to everyone; but her justification was “a dog information could be entered. We need to verify first.” Flaw in the system, no? You need to verify I’m not a dog? Maybe I’m a dog with a drivers license? Don’t talk down to me because your policy on guest passes wasn’t well translated, nor was the difference between ESPORTA and LA when I bought my membership. Respectfully, I’d give you zero stars, but google wouldn’t allow it. Don’t every disrespect me or any of your customers ever again. Respectfully, do better.

I have been an L.A. fitness member for 2 years. This location is a great fitness center. It is an older facility and could definitely use updated fitness machines. The classes offered are energetic and fun specifically Zumba with CJ. I observed patrons cleaning the machines before use which is a must in these times. The music 🎶 could be better and the sound system could also use updates. Otherwise the atmosphere is very inviting.

Pool, Sauna, Weights/machines and all the cardio equipment you could want. Decent monthly price doesnt hurt either

Biased opinion here, as I taught the yoga there last night. This was the first time in over a year at Elmwood, where this used to be regular.The overall experience was positive. This included a mix of familiar and new faces. Most were enthusiastic about the practice and genuinely wanted to learn more. If things go in the right direction, this could lead to a return.After leaving it really felt like we did something, and there was more of a friendly atmosphere.

AVOID THE PERSONAL TRAINING PACKAGES. It’s a contract that never ends. I’m I’m a big fan of La fitnesses and I will chalk this experience up to a Buffalo NY hiccup. I paid for my yearly membership in advance and purchased personal traing for 6 months. Not a problem. Covid hit I switched offices and the Hamburg location did not have any trainers available. I checked my account and despite fulfilling my 6 month agreement I have been getting charged 360 dollars monthly. Called the club to discuss and was told I could not get a copy of contact emailed and could not be helped. Here’s the icing on the cake. I can cancel my traing package but have to use my sessions with in 30 days. These gyms are so happy to sell you packages but never advise of the fine print or set expectations. I did not appreciate the manly voiced woman repeatedly asking me if I read my contract. I’m having flash backs of Bally’s in the early 90s.

Despite what the name says, this bar is not in LA. Otherwise, it’s a pretty good gym.

Worst La fitness I’ve been to. I already have a membership with La fitness, but I’m aware I have to pay a $5 fee to use different clubs but over here I’m being charged $15 fee & it’s going as a “guest pass” which makes no sense. It should be a inter club fee. Wasted my time arguing with the workers there.

Emphasis on a clean and safe environment and friendly staff helped make it a great visit.

Sauna, pool, Basketball and Energy Bar I live in Snyder w/no car takes only two buses for me to here. The closet one is near Union Rd. by the mall but that one has no Sauna or energy bar. It all comes down to preferences. What do you prefer to have at the gym that will get you out of bed in the morning

The advertising stated $32. In reality, 112. I did not join.

The general manager Claretta is awesome she gave me a great deal and customized a affordable plan for me and my family. The trainers are amazing and the gym is immaculate. I love the Zumba class too!!

The only bad part is when you try to cancel and they try to make you think twice about it like I already made up my mind. Let me cancel my membership without y’all making it hard.

Great facility, very clean, lots of great classes, awesome energy bar.

Put time in for yourself. It’s worth it.

This is the best LA Fitness Ive been to, I am on the heavier side and i always get rude looks and the trainers are little more harsh if was to go elsewhere but the trainers and staff here is super friendly and supportive

Time for them to get the spa permanently fixed

There was no choice for whether or not to reactivate my membership when gyms opened after COVID. Due to personal health concerns, I don’t feel safe going back yet. I emailed on August 23rd to cancel. They billed me for the ENTIRE month of August despite the gyms reopening on the 24th, leaving only 7 days in the month.Absolutely ridiculous. I will never rejoin as a member. Money is the top priority here.

I love this gym chain. Equipment is consistent. Staff is great. Its very clean. Best gym around in my opinion.

Claretta was very nice and professional...she definitely got me a great deal and helped me save some money...Thank you!!!!

Beautiful gym. Professional staff. Positive atmosphere. Thank you!

CLARETTA WAS EXTREMELY HELPFUL AND PROVIDED A FAMILY ATMOSPHERE. Will definitely recommend the Elmwood gym to everyone!

Not that bad. Waiting till we dont have to wear masks anymore.

I dont live in the area but I was visiting so I checked out the website and saw they offered a guest pass. I printed out the guest pass and brought it to the place. Rather than letting me just work out they tried to sell me a membership and when I told them i dont live around a LA fitness they became so condescending and werent even going to accept the pass and kept saying that it wasnt intended for anyone it was only intended for people that wanted to join. But how would we know if we want to join in the FUTURE if we werent able to use it. Nowhere on the pass does it say you have to intend to buy a membership. It limits one use per 6 months anyway to dissuade people from coming in and out not to mention I printed it out directly from their website. Basically, dont have a guess pass if you are going to hassle every person that walks in your door with it. If i ever did move to an area with an LA fitness I would probably avoid them just because of this experience.

I signed in as a new member and claretta did an amazing job helping me out! I really appreciate it. Thank alot

This club only care about signing up clients instead on focusing on keeping them. When the club reopened, I tried getting back my full refund from them. But the managers cant give refunds according to them. Only the District manager Name ALEXIS is allowed to do it. They wrote her numerous messages to get back to me but she never does. In addition, she lied and said in her notes that she reached out which she never happened. She is never in the in the club when you try to make an appointment w/ her and she never calls back. That shows how they do not care abt the clients but just want to make money of us. A district manager whos not compassionate and does not care about clients does not deserve to be a district manager. If all you care about is attending meetings then step down ALEXIS!!!! Give the job to someone who can do both. Strongly do not recommend their business anymore. EXTREMELY DISAPPOINTED!

I just started coming to this gym, I really like the atmosphere, people generally mind their own business. The equipment is nice and they have everything you need. It’s clean, and I usually am able to go when it’s not super busy. The protein shakes are very good, and they have a sauna. I will continue with this health club as long as I am happy with it. I have only been to two locations so far and am very happy with both of them.

Good 👍

Nice n clean environment

LA Fitness it is what you experience it to be who you are.

Not open 24/7

Think twice before spending your money here. Half the time the staff won’t even acknowledge you when you check in at the front desk (no this is not a hyperbole). Two of the three sinks in the men’s restroom haven’t worked in days. I work out in mornings around 6am. Gym opens at 5 and paper towels are routinely empty - an hour after opening! Nice equipment but this place and its people definitely need to be managed better, especially considering how much you’re paying.

2 star for accessibility/great hours and kind staff. 2 stars for exercise equipment, pool, basketball court, and locker rooms. Everything except a wrestling mat and an indoor track are there which is pretty much everything you need and more from a gym. There is a seasonal crowd that comes in and makes a mess. During peak hours some equipment can be hard to access. The group classes have the most enthusiastic people they can get. Cleanliness fluctuates with the busy hours.

An amazing gym been coming here for a few years and not once have had a problem or issue with anything.

I have been a member for 7 years now and had to cancel to switch to a gym closer to home. They made it absolutely painless. Corrine (I think) at the front desk processed the cancellation within five minutes after leaving and had a confirmation before I arrived home.I have left gyms in the past that made cancellation an absolute nightmare (months to complete, billed afterwards, no calls back)Thank you for being different!Jake

Annual fee and monthly fee is the highest of all gyms

Won’t even accept calls while closed for Covid, just plays a message then hangs up on you. I guess thats one strategy for not letting people cancel.Update Aug. 2020. Now they answer the phone but make you jump through hoops just to cancel. You either have to go in in person or mail a cancellation form in.

Great gym, strong programs and group classes, clean and welcoming. Great equipment. Group class leaders high quality.

Really nice gym! Huge with lots of machines, pool, sauna and much more. Kept up very well too

Enjoyed my work out here, the place is huge, clean, placement of equipment well organized. Staff courteous and knowledgeable . The weight plates were on the racks and not strewn about all over the place like a Kindergarten class.

So fantastic place for real men

Great gym. Great facilities and great people. The spin class on Wednesday at 5.30pm is amazing. I never miss it!! Heather is brilliant, if you haven’t tried her classes then your missing out!!

Gym is alright but they host police recruiters in their location. Id rather not see police where i workout.

Hand sanitizer SHOULD be posted around the gym. Especially since often the hand soap dispensers are empty in the bathroom and the paper towels are out. The gym should open early (6am) on weekends. Most people have things to do in the middle of the day.

They need wear there maskMost of dont have mask work out.

Great experience

Very nice staff, everyone there helps eachother out and I love to workout here because it helps me feel good on the inside and outside while taking my mind off of a lot of things that bother me. It is definitely a way to stay for and healthy and it is very important to stay in great shape. 23 never felt any better💯💪🖖

Really enjoy this gym, great equipment, always clean, and the staff is very friendly! The atmosphere is always nice and not a lot of links or equipment holders. Overall a nice gym, note it does get a little crowded at peak hours but so does any gym! 5 stars

Unfortunately,People pay $50 dollars for cleaning fees, and this is the mens sauna.#lafitness #sauna #poorhygene2 stars _ equipment and ambient is not bad at all.

This is one of the better LA fitness gyms in the area. Its facilities are very clean and a nice staff. The gym has a lot of parking!

Its a nice atmosphere, the staff are polite and very helpful .I love this place !!

The staff is friendly, never pushy trying to sell.

My experience at this gym was alright, a bit over-priced, but alright. Then I tried to cancel my membership. Upon deciding to do this I figured that it would be a simple over the phone procedure, sadly no. In order to cancel a membership I had two options, both it seemed involved certified mail. Despite this companies significant technological prowess when billing my checking account, flooding my email with hard sales, and even calling me several times a day when my billing information had changed, they were unable to cancel my membership in any convenient way. I strongly recommend against any company that has to employ these unfortunate tactics and hope that in the future they will change their policies to better serve their customers.

Was initially very excited that a higher end looking health club was coming to Buffalo but it was all down hill from there. I agreed to training sessions as they are strongly encouraged when signing up as they do not show you how to use machines with out paying for the training. Naturally they were prepay and my wrist were sprained during the first session. It was clearly the trainers lack of experience as I was very clear about what I was comfortable doing but he wasnt listening. The management was horrible regarding a refund on the remaining sessions despite the fact that I had a doctors note. They claimed I would need to be permanently disabled to get any money back. So on to their classes. They are very sporadic at best (schedule on line). Zumba instructors are fantastic but those poor women have had no speakers for weeks! I went on line to check classes today (7/8) and it looks like most of them quit? The club is also so hot many members have cancelled their memberships. I have inquired on the temperature & the speakers for weeks & I keep being told their operations manager quit & he handled. I guess no one there can operate a thermostat. This club is sadly a joke.

Facilities are nice but either management wont listen to customer complaints or staff simply ignores them. Water that comes out automatically through the sink in changing rooms are scorching hot and there are no ways for customers to change the temperature. Ive taken notes of every time Ive complained and took pictures of each time I pretty much burned my hands because of the sink. One day when I think I have enough evidence and I finally get burnt, Ill sue them for a nice settlement.

Used to be a great place, now its crowded, water fountain hasnt been fixed in 1 month, mens change room only has 4 working sinks and the hand soap is usually out. The place has gone downhill over the last few years. Seems as if the management only cares about signing members.

Cool

After more than one year of membership and many referrals to this gym, I have decided to cancel my membership. I will never bring my business to this place. James Abbey, the personal training director has no customer service skills whatsoever. I had a family plan and wanted to separate my membership from the other person. I asked him who I could speak to about this to which he replied Let me get some info and Ill get you to a sales rep. Then proceeded to ask about my spouse without even asking for confirmation via Name. He stated she canceled and that was going to affect me. I went with it and asked him to explain to me in which way would it affect me if we didnt have a membership together and there wasnt a contract in place. He had no answer and began to treat me with hostility. Again I tried to bring back the conversation to my membership which he then in an angry way proceeded to ask why my wife canceled. I told him that was not the reason I approached him and that I handle my membership she takes care of her own. This guy slammed a pen turned his back on me and walked away. I asked him if he was not going to be helping me like he said he would and in a threatening way said Your arguing with the wrong dude. He also stated he could do nothing for me after offering to help. I kept my calm and stayed polite as this unfolded. This happened Saturday the 17th and today I cancelled my membership. The manager apologized to me and said he is not under her staff or else he Would of been gone a long time ago. I have filed a complaint with theyre corporate although I dont think theyll do anything. I will take my business somewhere else and will never recommend this place to anyone. Equipment takes weeks to be fixed and the mens lockeroom thats a different story. Good luck if you join this gym hopefully your experience is not like mine.

These people are only interested in money do not sign up for personal training. I called to cancel I was told I couldnt but I could buy out the contract. So I did now they are saying I didnt cancel. I spoke to my trainer, the manager, the home office 4 times but apparently thats not accepted for a buyout. Trust me dont waist your time or money.

Nice gym, nice equipment, good classes. Do not sign their training membership. My sister signed on because I referred her. She was told that she could downgrade her program if she wanted. The 2nd time she went in for training, she tried to downgrade, and they said no. The guy who signed her up said upper management made the decision and they could not, would not change the terms. He admitted that the agreement was in place, but denied the downgrade anyways.They are good trainers and I always have a good workout, but this seems really shady, a bad practice.If you sign up, at least be aware that they do not back up their claims.

Great staff and facility. Somethings could be improved thought. The facility is usually pretty clean but the showers are a mess and when things break it sometimes takes a while to fix. I usually go first thing in the morning at 5:00am and its not overly crowded. I can get my workouts in and get on my way to work. Evenings are very busy and more of a social crowd. The facility has something for everybody.

When ever I have an issue, I go straight to Calaretta Rumph the general manager and she gets it resolved. Professional, focused, and super friendly. The new person -Alexa - is fun!

Love this gym. Hate the whole gym idea but this place is great! Love the trainers and the staff is awesome. Always clean and never a bad experience.

When does the gym start opening 24 hour

Great place to workout. If you have a question theyre there to answer, but theyre not invasive

Not bad at all. Just a typical gym. Wish there were more hot women in tight pants. Buffalo just isnt on that level.

I have read alot of the comments about the service quality of this company. Its a money grab. I also did not sign up for thier personal training agreement. Now they tried damn hard to get me to sign up, but the gym membership is all I wanted. They made some calls to upper management to see If there was a more suitable price for me. I didnt feel comfortable sacrificing my first born in exchange for a personal trainer. Tell them you need a day to think about it. Theyll tell you the offers only stand if you sign right now...Bs. I found routines online to help me get to where I want to be. Im still a member and doing just fine. Bring your own personal trainer.

Great place to workout. I especially love the pool. Theres ton of equipment and its well maintained.

Fell slight ly below expectations but it was still a nice gym.

It’s too crowded and too many people Can’t always get a good workout in because of over crowding. Currently looking at alternative options

Really clean, never too crowded. Wish they had group classes later in the evening. What is with the no toe clips on the bikes upstairs!!!

The bathrooms and showers are very clean and pleasant at this particular location. Best place in town for indoor workouts.

Walking into LA Fitness, the place is big and has lots of machines so you shouldnt have to worry about having to wait if it gets crowded, maybe with the strength machines given they have 1-2 machines that work each muscle group.Staff wise, I cant say I had the best experience. James with the one assigned to my cousin and I to talk to us about personal training. I asked for 2 things: 1. a female trainer and 2. manual body fat measurement and not with the bodyfat monitor. He dismissed what I said about the manual body fat measurement and insisted on me using the monitor.Moreover, he did not seem to understand nor respect my cousins and I wishes of not wanting to workout in front of guys. He would come and make unnecessary small talk for a long time which 1. kept me from doing my sets and more importantly 2. was not something I liked at all. What I didnt appreciate at all is when he saw my cousin working out and talked to her, she politely explained to him that she doesnt like to workout in front of anyone so he would leave but instead he continued to ask her How about your cousin? Is she this way too? that to me was incredibly disrespectful and annoying to the two of us.When you go to a gym especially when you have a busy schedule you want to get your workout done in the time you allowed for yourself to do and you certainly do NOT want to be bothered. Will ask questions/for help as needed. But I certainly did not appreciate the persistence when we both made it very clear were not interested in guy trainer nor are we okay with having him around while we workout. Needless to say we are no longer members there.

Staff is wonderful and my Personal Trainers are amazing at what they do. Love this gym...everyone is so welcoming..5 stars for me 😀

Big, lots of machines, well lit, wonderful gym.

I love LA Fitness. The facilities are great and the staff is friendly.I did recently take a break from working out due to having bad cold and due to me losing focus recently, but I am returning to working out 6 days a week on Monday which is tomorrow.If they did oversell their memberships recently, which I have my doubts and suspect it is just whining, those are probably New Years resolutions people. They are going to quit soon if they havent quit already. Most people are quitters.

Me and my cousin get treated very poorly almost every time we come into the gym. Yesterday my encounter with the people at the front desk was so bad that I canceled my account with LA fitness, And when I asked for the persons name who was being very disrespectful and rude they wouldnt give it to me so I couldnt file a complaint. They have no respect for the people that help sustain them to keep their doors open ......

It was a great experience but sometimes the customer service can be very time consuming. I feel there should be more customer service representatives in the facility.

The facilities are excellent but they have completely over sold on memberships. If you are someone who hopes to use any of the equipment from 4:30PM until 8:00 PM, Monday-Friday do not bother with joining this gym. Fully understanding that its resolutioner season but it was terrible beforehand. Your only hope in joining this gym is if you are a non-peak customer. If you are not then do not bother. Hope this helps some people.

Great facility. Very pricey. Management has no tolerance for negotiation. General impression of general members seems to be; all superficial....working out so others can see them working out, etc.

Dave is correct, theyve completely oversold this club. On peak hours youre lucky to even find a parking space, much less a treadmill. My insurance pays for my membership here and I mostly go in off-peak hours, else I would probably cancel.The facilities are nice, but they do seem to have a problem with temperature control.

I go there mainly because its convenient and not terribly expensive. If it werent for those two things, I definitely wouldnt workout there. As has been mentioned, the weights are usually just scattered about not put away, and people dont clean their benches off after using them. Its gross to walk up to a bench and find someones crotch sweat. And beyond that, some of the benches even have a bit of a stench to them. Trust me, you dont want to know. And the staff really dont seem to care. Paper towels and soap are often out, and you can tell that their one janitorial staff person is just not enough to clean up after all the gross members.

One of the douchier, meat head, spots in town, but thats part of its charm.

Very very clean

Not too bad, they go out of their way to help you out.

Dude wasn’t trying to let me get a day pass and he was very unprofessional and didn’t seem interested in helping me cause of my color. Fire him.

Its so clean, plenty of equipment, juice bar, pool, sauna TV area basketball, vollyball l just really enjoy this place

There was no guard on duty today at pool open hours. They were people in the pool and spa. Ladies changing area and showers were filthy. Are you guys consider Sunday a day off and dont provide services?!?!

Wifi in the gym cant handle a Skype call

Hot tub at the Delaware location is broken and has been down since a week after I joined. Disappointing since they told me on my tour that they spare no expense and do it right.

Get cha work in!!!

The best Gym in the area. Clean, friendly, and modern.Plenty of equipment for weightlifting, and dumbbells go to 100lb

Great gym, lots of machine options well maintained and clean staff if friendly and helpful as well.

They have a good program in a good pool and a good hot tub

Very friendly staff, clean, efficiency, plenty of equipment including cardiovascular (zumba), spacious locker rooms, sauna very relaxing, pool & more...

Aerobic machines are on the second floor. Gets very warm while working out...

Great place for a workout if you dont mind a crowd, plenty of room for everyone though