Best Buy has changed drastically in recent years. Years ago when I tried to buy something Associates would take care of all the younger people, especially males and totally ignore me.I avoided the place for years until this summer when my computer got hacked and I didnt want to spend hours on the phone getting help from one of the remote members of my family.I bought a tech support contract with Geek Squad, and not only did they fix my computer, I got less pressing issues with my phone, my tablet and and a second computer with printer problems also resolved.The young men helping me were very respectful and really sweet. I have recommended to all my friends at the Senior Center to get a contract with the Geek Squad and end the stress of having to wait for help from a grandson!We pay big bucks for plumbers, why hesitate to pay for help with digital device issues?

Geek squad was a great help on helping me set up my security system

I was very impressed by the service I received at the Geek Squad service desk. Dave was professional, courteous and seemed to be very knowledgeable. I also appreciated the fact that he was attentive to assisting me, as well as helping others who were waiting for service. I am glad that I know have a place to take care of my technology needs/problems.

Place is a rip off told old computer was broken got new one and they said they would transfer info from old to new computer. They messed up the computer and now we have to take it to another repair shop. They charged over 200$ for garbage service.

Very informative, totally professional and courteous...they answered all our concerns and helped us with our purchase.

An absolute joke.I was charged $99 for a consultation for a home theater. The guy who came out was clueless and was telling me what I wanted and not listening to me when I told him WHAT I WANTED.He told me to call an electrician and have them install the wire harness and new electrical outlet.WELP, a new outlet behind the TV is against code. ALSO, running high voltage power cords through the wall is against code. How their expert didnt know this is beyond me.And the quote from the electricians, one was $550 - the other was $650 -- the same price that the TV was going to cost.PLEASE look elsewhere for any and all Home Theater installation needs you have. Having them come out to your house is just a practice in ineptitude. AND, it costs you $99 too!!!! Lovely.AND OH YEAH - Ive now been hung up on 4 times when being connected to a ManagerThis store needs to go out of business.

Avoid Christine like the plague at the geek squad here! She tried over charging to start with. Then she told me I could pick up my laptop three days later. I was told on the phone would be ten dollars cheaper and I could wait for the laptop. Christine has zero customer service skills and doesn’t seem like she is there to help customers. She also struck up a conversation with a fellow employee while cashing me out about how they apparently dislike they’re boss. So the service provided seems good so far. But the in store customer service by Christine was terrible and if there’s a next time I will be looking for another customer service professional.

These guys are great. Not really this location specifically but I use the online service any chance I get.

They can sell you a computer and Everything else you dont need. But they cant fix or repair what they say they can......

I had the worst experiance. I could never get through for an update, they dont even bother answering thier phones the 11 times I called. I ended up having to drive down to the store. I took in two computers for repair, they told me I had to replace hard drive on one computer and they would not be able to recover data. the other computer I took in, they wiped my hard drive and I lost all my data. They never asked me for permission, they just did it. They told me both computers were ready for pick-up, When I arrived they only had one ready. I got the supposable bad hard drive and took elseware and to my suprize they recovered all my Data. The service was extremely slow from write up to pick-up. When I told them I was not happy they never even apoligized nor asked what they could do to make me happy. The techs I dealt with had no idea what they were talking about. I would advise everyone to STAY AWAY from GEEK SQAUD.

Agents are very knowledgeable, professional, and helpful.

Complete waste of time. Cant help you unless you bought the laptop from there. Extremely disappointed

That whanted 200$for an windows 10 reinstall