Worst experience I ever had. Owner is greedy and take advantage of your situation. I had an accident, and Tonawanda police asked Atkinson service to tow our car(Dodge Dart-2015) for 1 mile to thier shop. Owner gave me $1000 bill for towing. When I told him $1000 is too much for towing 1 mile, he said he will make it $500 for you and asked me to give car title to him. He offered me another 50% discount. Means he offered me $250 for my car, and rest of $250 I have to pay for towing even after selling my car to him. Cars front was damaged but tyres, battery, entire passanger/back side were good. I requested him to make it zero-zero, but he knew I dont have any option. I can not tow back such car to my home or somewhere else, and on top I have to pay entire $500 bill. Also he denied to take our belongings from our car without paying his $500 bill. He took advantage of our situation. At the end, already tired of losing car and having an accident, I just give signed car title and paid $250 so he wont call or send me payment reminders. I request Tonawanda police to check his unethical practices and charges to people.#TONAWANDA

They wanted to tow my vehicle the auto body shop they deal with and gave us a hard time when we said no. We wanted to take it to my collision shop. They still pursued their choice of body shop.I also called about the bill because it seemed high. The dispatcher was rude and nasty with me when i asked for a breakdown of the charges.I would never recommend or use them again!!

Absolutely horrible. Gave one price $461 then I received a certified letter of $160 plus tax. When you call the guy that answers every time is rude and nasty and just hangs up on you every time. Never in the shop even though you setup an appointment to be there. Taking it for more money daily. Police were involved and still no fix so now they’re holding my vehicle, won’t release for what the letter states and I need to sue them. On a good note they lost the police towing jobs... Called headquarters still waiting for upper management to call me back.

Great company always show up in a timely manner very nice employees and have always treated my vehicle as their own 10/10 would use again

They overcharged the people just a big racket that they are in with the town of Tonawanda Police Department

The nice bunch of guys it was a pleasure doing business

Very rude to my wife. Not professional at all .

Great people and very prompt

$145 for a 2 mile tow?!