Faulkners was great to work with! They got my car in right away and went above and beyond to deliver top-notch service. Pete was super helpful and very genuine - I didnt feel like he was trying to upsell me, which sometimes happens with auto service shops. I will definitely be going there again!

Mark was great ! Very nice and helpful ! His business ethic is very accommodating and he is willing to work with you very clean professional office I was very impressed !!

The manager running it durring the time I dropped it off was pretty rude to me.

Mark and Peter have always taken care of me and never let me drive away with any doubt. They know what I come from and what I expect as far as automotive performance and never let me down. They have come through for me when other shops have failed....thanks guys ...your the best

UPDATE 1/3/2020:Less than a week later the original issue has popped up again. They told me it wasnt a leak when it was in their shop and they charged me enough for diagnostics that they should of known what was wrong. I also told them it was likely a leak and not just a sensor.Further the plastic cover that is used to hold the bar that keeps my hood up is now missing. So my bar just rattles around inside my hood and the cables that are normally under said cover are now exposed.Will be filling a complaint with the BBB and AAA.Fast, and good follow up. They were able to service my car quickly on very short notice. They called me when they said they would and explained everything clearly. Very high price for the service level. Found them through AAA and would not recommend.

Always quick and convenient service. The managers and staff are always friendly and they will always make sure you drive away happy. Prices are fair and decent. I dont trust anyone else to work on the cars that I drive my family around in.

This is the only place I take my car! Great service, excellent work and fair prices. Very trustworthy people that make you feel comfortable leaving your car in their hands. Would recommend to anyone!

I have been taking my cars to Faulkner’s for over 15 years. They are friendly, do excellent work, extremely honest and very reasonably priced. 10 out of 10 top notch service!!! Highly recommend.

I have been taking my cars here for over 20 years and will not take my cars anywhere else. Very honest and dependable. I have also referred many people who have been happy with the service they have received.

Excellent service, knowledgeable staff. Work was done in time stated and price was good as well. Very pleased.

I have used Faulkner’s on several occasions and have always found them to be very dependable and reasonably priced. I have also had my family’s vehicles serviced by them. Definitely would recommend them for their quality service.

Great fast service. Honest and friendly. I didnt feel pressured or stressed out to fix anything immediately that wasnt crucial. Very reasonable pricing. Would definitely go back !

Wonderful honest people!

Tried to overcharge me for multiple services. Simple things like checking fluids and replacing bulbs shouldnt cost me a whole paycheck....

Have been there many times...Always received great service. Extremely knowledgeable with clear explanation of problem. I highly recommend

I have been having my vehicles serviced at this shop for 30 years. Top notch professional service every time. Any suggestion for additional work has always been in the interest of safety and long term maintenance of the car. These guys are the best.

Great service !!! Very friendly staff !!! My ac was not working do to the heat wave !!! Was blowing hot air !!! They charged it right up right away !! Its a ice box now !!!! Thanks again guys !!!!!! A++++

Honest and trustworthy shop. Ive been going here for years. Highly recommend.

Absolutely love this shop. Been a loyal customer for over a year now. I am always referring my friends to this shop. Honest, polite and hard working employees. AAA shop

Clean and organized shop, professional service, no exaggerated repairs (if it’s not broke they don’t fix it). They are also punctual and don’t make appointments they can’t keep. I’ll be going back as needed.

Very honest and works fast and efficient. Would recommend this place to anyone.

Marc is a great guy and runs an extremely competent shop. I go to him because when something is fixed, it stays fixed. High quality repairs

Been going to falkners about 8 years .Very knowledgeable and honest staff .Highly recommend !

This has been my mechanic shop of choice for 10+ years. Quality work, professional service, and honest prices!

Ripped me off. Unauthorized charges. Average work. Overpriced.

Falkners is the repair shop I choose for my family, quality work and a fair price

Rock solid repairs @ a fair price. These guys have maintained and repaired many vehicles for me and my business over the years and always get it right.

Very honest and professional mechanic who I would recommend to anybody

Falkners is a repair shop you can trust. Great service and fair prices.

They were fast about what they did

Great service and reasonable prices. Highly recommend.

Great trust worthy mechanics, EXCELLENT service, and very accommodating with length of time car/truck is in.

A pretty nice place if you walk way behind it and then go right or west down the hill you can get to cazanovia golf corse a wonderful walk

I went in there to get an oil change, having never been there before. The manager (I believe his name was Steve) told me that the manufacturer said that I had to get a synthetic oil change and that regular oil could damage my engine. So I wound up paying about $60 extra. So next oil change, I went to Towne Ford, and their service manager told me that its totally not true, that regular oil would work just fine, and that the guy at Falkners totally ripped me off. I dont appreciate that kind of dishonesty. I will NEVER go there again, and as far as Im concerned, they lied and stole from me. Dont let this happen to you.

Honest hard working team of people.

I would give them zero stars if possible. Being busy with work and school I took my truck to Falkners what a MISTAKE!!!!! Got my truck fixed there and I noticed gear oil leaking a week later. Took it back in and left it there a few hours and was told it was fixed this time. A few days later I looked back under it and gear oil was leaking again. Fed up I went In for a third time and said just order the parts and ill fix it myself which I did and miraculously its still not leaking a week and a half later. If you want something done right you have to do it yourself I guess. If the rear differential was to run out of fluid it would cause my truck but apparently the people at Falkners werent concerned about that.

Went for a simple alignment. Was told the ball joints were almost falling out. They had been replaced only 6 months ago. I used to work in a wrecking yard and put the car up to check for play in the ball joints - there was none at all. To make matters worse, they charged me almost $22.00 as a lift fee, even though they did no work.

Over charges and ALWAYS finds extra things that NEED to be done. My costs more than Tripled

Excellent service, honest & upfront!

Very kind and knowledgeable hard workers!

Excellent, very knowledgeable staff!

See Mark he will set you straight on your car needs

Satisfied!