I loved that I was able to have a vehicle transferred from a further location to the one closest to me at no cost at all. I received emails every step of the way letting me know the progress of the transfer and when my vehicle was ready for me took at.The condition of the vehicle checked out and was exactly as described. The price was great. And the purchase experience was hassle free. I absolutely love my new to me vehicle. I would definitely recommend Carmax and will use them for any future used vehicle purchases.

I set an appointment for Friday 5PM to get my car appraised. I received a text message to my phone confirming the appointment. I check in at 5:01 and the person at the front desk says someone will call my cell phone. I waited about 2 hours just thinking it was very busy but noticed people that came after me have already been helped. I go back inside and ask about how long it will be, but apparently they tried calling me and my number was wrong? How could that be if I received the text message confirmation? The front desk person put me back on the appointment schedule, I wait about 30 minutes and nobody has helped me yet so I go straight to one of the appraisers, David and he was kind enough to help me out. So now I end up waiting about another hour for the appraisal process to be finished. David explains to me to come early Sunday morning and people start forming a line on the SIDE OF THE BUILDING. I arrive at 10:30 AM, nobody else there and a small line was formed. At 10:55 I noticed an associate poke out and look at the line. At 11:00, we head inside and theres already a line inside. Nobody bothered to let us know we were waiting outside for no reason. I spent a total of 8 hours at Carmax over the weekend for no reason. The only reason why Im giving 2 stars is because they were still able to offer more for my vehicle than anyone else. The experience definitely could have been a lot better though.

Everyone there is awesome. Gio helped me out! Gio is a very awesome employee there, very helpful, and he goes above and beyond to help me get into my new car. Definitely recommend Buena Park carmax. Happy with my purchase. Thank you Gio!

The on line estimate was exactly what they offered me. The review of the car to get the official offer was very efficient. The signing of documents was not near as efficient. But at least they let me go home to wait for them to get to my vehicle.

My wife and I have recently come to realize that our family is in need of a second car. We came in to CarMax, in Buena Park, California, hopeful that they could help. I sat with one of their sales people, and they made me feel relaxed, and listened to. They really worked with me to find a car that not only matched my needs, but, more importantly, that we could afford. The entire experience was amazing, and I would recommend them to anyone that is looking.

I recently sold my car here and was pleasantly surprised by the level of service I received. I had an appointment for the appraisal at 10am and was checked in right away. The appraisal process from start to finish took about 30 minutes. I was eligible to receive the full appraisal amount that I had gotten online which was great. I decided to move forward with selling my vehicle so I went to the business center and brought my documents etc.. this took about an hour and a half and I was called back in to sign the paperwork and get my check. Everything seemed very organized and I was called right when it was my turn so it was a very seamless process overall. Everyone I interacted with from the greeters at the door to the business associate at the end were all very friendly and knowledgable. I would definitely recommend to make an appointment in the morning if possible and expect to spend a few hours there. By the time I left, at around noon, it was VERY busy.

I came in looking for a new (to me) vehicle as I was downsizing from a van to a car. From the first person who greeted me to the associate who helped me find the car to the helpful people in the finance office, I never had a moment of uncomfortableness. Everyone was pleasant, and helpful. The whole process was rather quick. I would recommend CarMax to anyone looking to buy a new vehicle in the future.

The guys that looked at my car were wonderful, efficient, and very nice.The woman that handled the paperwork was chatting with her coworker, forgot to scan my ID, and was rather rude.The wait for my check was 4 hours. This was extremely inconvenient, as I could see this on every persons face that she continued to tell. We had to speak with the manager in order to efficiently end this process and move out of state on time. Wasnt very pleased. No one warns you that it takes 4 hours. The front desk man told me the whole process should take 45-60 minutes. This is no where near true.

I was impressed and relieved at the assistance I received.The staff were happy to answer any questions I had.I left feeling completely satisfied that I was in good hands.

They asked me to come when ever they give me a phone call they said if it’s longest it will be 2 hour to 2hour 30minute and they didn’t give me a phone call so after 4hour I came to the business office and they were saying they lived a voice mail and it was not even here and they asked me to wait for 10minute and the paper work will be ready and I am here waiting for an hour now. Terrible

Excellent service, and friendly staff. Qualification process was easy and fast, no going back and forth with the sales man. Overall it was a pleasure coming into car max and driving away with the car I wanted.

Stellar customer service. Staff was very helpful with helping me execute a buy between 2 dealerships over 300mi apart. Well done Fresno and Buena Park. Special thanks to Salesman Antonio Brown. You were awesome in helping setting up my buy there in Buena Park and relaying maintenance questions to Fresno. 5 stars is not enough.

The service was great and the price is fair.I like the car selection and also theyre in good shape too. Thanks

I came in to trade a car in with an appointment. The appraisal worked out fine. Fair offer, completed within an hour of my arrival.The supervisor did warn me however, the store was extremely busy therefore the paperwork could take over an hour wait. I chose to wait. Patiently.3 hours later, I approached the business office to request a status. They advised it may take another hour longer. I left and approximately 2 hours later, I received a call my documents were ready. I decided to return the next day.I actually have absolutely no issue with the wait but I would suggest informing your clients early on of a potential 4-5 hour wait. This way, we could plan accordingly.This is my 7th interaction with CarMax so we are definitely fans, but this last experience really disappointed us.

It was very positive from beginning to end. The staff made it a very smooth process. I apologize for not remember the two staff members names but thank you !

Customer service her the best never usually never rate stuff or comment but car max the best!!!

Im very satisfied with the great customer service Steven Cortez handled everything with me he was beyond and above with his great customer service he worked with me right away too get my car that I wanted not even that but he also helped with get insurance right away and a great price 😊 😊😊 .. associates like Steven make it better too come again too CarMax in the future 😊😊again thank you Steven so much and may god bless you🙏🙏

The employees were very friendly. When I got my car appraised I did not have an appointment but it took less than a half hour.When I returned a week later to sell the car, I brought all necessary paper work. I waited in line at the business office for quite some time. When I arrived, they told me I had to move my car. I wasnt appreciative of that.They told me I could return in two hours, or after I received a return call from them. I did receive the call in about two hours exactly, however, I could not come down at that time. I ended coming another few hours later, and waited in the same line earlier. It wasnt until a gentleman came up and cut in front of the line and asked if he had to wait in line if he was returning. To which the employees told him no. That was flustering since I had just waited at least a half hour. Then I got to the desk and was told to wait until my name was called. I waited another half hour, until my name was called. The employee helping me was nice enough. However, she spelled my name wrong in multiple areas of the paper work. I explained to her this, and she explained she had to revise and let me know when it was ready. So again, I had to wait another 20 mins or so.Finally the paper was ready and I was able to sign.All in all the experience was just fine. In my opinion it took much too long.I strong suggest having two separate lines for your customers. One for customers who are selling a car/buying a car, and one for customers returning to finish their selling paperwork.

Rick Arias assisted us and he is absolutely incredible. He was honest, and forthcoming and an absolute joy when trying to make such a big decision. And all of this the day after a holiday! He never made us feel rushed or like we were a bother. Will definitely send others his way. Thanks Rick!

Luis was the most helpful, pacient and handsome car salesman Ive met. Give that guy a raise or hes coming to work for me.You guys really need to fix your internet and printer situation. So 5 stars for your staff.

All the staff is very friendly and nice. They also are very professional and all of them know what to do.Very very happy to know that CarMax is the best deal when you want the next car, and the best deal to buy your car.

Im a single father and I called in specifically to make sure it wouldnt be a waste of time so I asked the representative to give me a ballpark idea of what they would offer. The offer they gave me was far below that ballpark, and all they offered was a Im sorry

I went to Carmax to sell my car. I came in at night, all people were friendly, and all was good until the business office said they stopped buying cars hours ago. I was frustrated. However I spoke to Michael the manager who listened to my challenge and facilitated the entire sale. Thank you to Michael for helping us resolve the problem - true customer service.

The have a good service to the costumer

I sold my car..it was highest offer..and was very quick...and no haggles... was impressed...

Loved the experience of setting my down payment and how much I could afford a month and they found a lender willing to work with my situation. The car I purchased had some problems with the A/C unit and they fixed it free of charge. I was even given a loaner when they had to keep my car over the weekend. The sales rep who helped me was Scott and I will def be coming back when it’s time for my boyfriend to buy himself a car.

Everything was good until I received my vehicle. They were having trouble with the wash machine so it took longer than expected but that wasn’t the issue. The outside of the vehicle was fine but the inside was filthy. Almost as if it wasn’t cleaned at all. There was dried up coffee or soda or something in and around the cup holders. The cubby area next to the driver seat was full of old dried up food and God knows what else. It took me a considerable amount of time to get everything all cleaned out.

Quick, efficient and painless. I did everything ahead of time over the phine, which helped their team execute smoothly. Thanks! Love my car!

Roberto was extremely helpful and went above and beyond. Its people like him that help me to go through a service industry such as CarMax. He needs to be paid at least $200,000 a year. The lady who helped us sign was also really helpful and as a team they killed it. Thanks Carmax!

Go there early. You will be there all day. We got a good price for our car. They do all the paperwork. I will use them again.

They assured me the car I picked had no issues based off a 16 point inspection. They ran my credit, I was waiting for them to find the car at their parking lot for an hour. And then they gave it to my WITH THE CHECK ENGINE LIGHT ON!!!! Like have a nice day with a 17k lemon, thanks a lot Scott!!!!

With the current state of affairs in the country the selling process here is a long one. Thats no fault of CarMax. The day I sold my car here they had purchased 70 cars that day. Everyone is trying to sell because the market is right for it. CarMax can only do so much. The process was straightforward and easy but it takes a long time so be prepared to wait your turn. Total time for me was 7 hours start to finish.

The customer service at this location is absolutely amazing. Tristan Acosta was the sales representative helping me and he was a huge help. He helped me find exactly what I was looking for in my budget. He was so patient and took me out to look at multiple cars so I could find something that best suited my needs. He answered all my questions and the whole process overall was amazing and fast! A manger, Daniel Santistevan, was also a huge help. 5 stars all around.

Pretty effortless with appointment. I arrived, checked in and waited comfortably in my car while estimator arrived. Received a quote for high blue book and took it. Came back when paperwork was ready and got a big fat check for our car

The first two salesmen that I dealt with were very efficient and informative. After I decided to get the car and was led to the waiting area to do the paper work, everything stopped!!! I had to wait for over an hour just to do the paperwork. I looked in on the people working in that area, there were at least three women not with customers just sitting talking to each other. I think that is so rude, to let a customer who is essentially paying your salary sit for over an hour while they catch up on each others lives. I will not buy there again unless I can be assured of a more efficient closing.

Everyone was nice, especially Nico, who did my appraisal. Theyre super busy, so youll have to wait but I got way more for my trade in than expected...guess the pandemic is good for a few things!

I brought my Boss here to purchase a new vehicle. We were assisted by Walter he made this experience a great one from beginning to end. He was polite and knowledgeable we appreciate his time and help. Veronica was also a great help, her laugh was contagious! When I personally need an upgrade I will definitely return to CarMax.

I am a very satisfied customer. The entire process was very organized. Staff was professional and very friendly. I will definitely recommend Carmax to friends and loved ones.I was happy with the price they paid for my car as well!

This was my 4th car that I have purchased and/or assisted a family member with the purchase at CarMax. Unfortunately this time the paperwork phase of the process took well over 4 hours! The test drive, our sales person (Jerry) was outstanding and just terrific!! It completely bogged down and we kept getting bumped back again and again each time it was our turn to move to the paperwork phase. I was approved immediately with a credit score of 731 so it was not about my credit but rather the process failing itself. When we did get into the office to sign paperwork the employees were not friendly but rather seemed tired and annoyed. Sadly, that one experience kind of left myself and my family member who was with me with a poor impression of the entire process. Plan to spend a lot of time WAITING to doing paperwork!!

Worst service ever. Takes forever to get your things done. I even made appointments and they would probably turn you down so be aware

Dealer was a no show..Had a appointment with him didnt text or call to let me know not to drive over..Could of rescheduled... I ended up buying a car at another dealership...they had great service...

I am buying my second car from Sean Valentine from Carmax. He helped us save money, get the car we need, and make the entire process quite enjoyable. He even worked with us on his day off. I will only buy my cars from him and Carmax.

I experienced the highest grade of customer service at the Buena Park store. The employee who sold me my car was quick, honest, and nice to talk to. Keep up the good work CarMax, your hard work is showing.

Great Service with Alex at Business office. Is not often that they get Teslas buy options and Alex was a pro. Tesla is very picky as to who they sell cars to they require alot of paper work from the dealer. Alex was extremely knowledgeable and provided all to Tesla. The transaction was smooth. Love the fact that they tell you how long is going to take and you can either go home or wait. I went home and came back to sign paperwork and get my check. It was easy and fast!

Came here a few weeks ago looking to sell my car, didnt really know what to expect. I went inside and explained Im looking to sell my car, then someone else came out and appraised my car, after that a different employee came and gave me an offer. Very straight forward and easy. The whole process took a while, they seemed pretty busy the day I went but I got everything done the day I went.

Workers very professionalsPapers works take me one day offer for my car was reasonableThey doing good job!!

The sale of my 15 year old Camry was very straight-forward and easy. I received the full amount that I found in the online offer and CarMax took care of all the paperwork quickly and thoroughly. A very satisfactory experience.

In and out very quickly in selling the vehicle and everyone was very friendly and helpful. they offered the same after vehicle inspection they had offered on the internet.

Waited 1.5 hours for someone to look at my vehicle and give me an offer letter. The office department told me there was a four hour wait and sent me to a different Carmax. Drove another 30 minutes and waited another hour for that Carmax to tell me that they couldn’t buy my car today.

Very good experience,I recommend Car Max 100%.

Very courteous and professional. Made a great offer. The process can be a bit longer than expected.

I had nothing but a great time at CarMax. The gentleman named Rick who took care of ensuring that I was properly handled, left the big impression on me; the customer service was outstanding. The car I now drive and love is all thanks to him for taking the time to look for the proper vehicle that suited me. I look forward to doing business with CarMax in the future.

It is a beautiful place, and it is spotless! All the workers are humble and well respectively! I APPRECIATE IT, YOU ALL, FOLKS!

The best place to buy and sell pre owned vehicles. The process was seamless and fast. Got top dollar for our Ford f250 super duty. I see why this place is so busy.

I was pretty happy with the overall experience. I test drove the car... and wanted it immediately. Everything was pretty simple and set. The only thing that was annoying was how long it took to set up the financing and sign. There were so many people waiting. And only like 3 people servicing them. But overal was cool. Beto was really interested in taking care of me. He also took the carmax sticker off super quick. I would totally buy another car from carmax

I am very happy with the customer service from Carmax. My onblyt complaint is when your vehicle is in service for a week they would j=have it washed before picking itup.

I spent days going from dealership to dealership trying to get a good deal on a car. At the end of the day, I went to CarMax and found a car for about the same price as other dealerships but without the dreadful experience. CarMax is totally worth it.

Experience was great, the 3 hour processing/wait with no Uber voucher was disappointing.

From the time at least two trusted friends recommended I go to Carmax to sell my car (my Farmers Insurance agent & my pastor), I had nothing but great service experiences with them!From Carmax website I was able to get an offer on my car after filling out data requested about my car, a 2007 Honda Pilot in good working condition with about 185,000 miles. When I called Carmax to check my pending DMV transfer status, the customer service & business service department personnel were always kind & helpful. I made my appt online at the Buena Park Carmax, and when I arrived, the folks there were all so courteous & helpful! The gentleman assigned to help me through the process was as nice & helpful as can be, and the business office staff were also very kind & helpful. In my rush to get there, I forgot my mask, but the business office staff provided me one. Finally, when I returned to the business office to sign & receive my paperwork (and check), the lady who helped me was super nice & helpful, as were her nearby colleagues, who were happy and kind with me.Thank you very much for being such a professional, helpful company, with courteous and kind folks working there, from customer service by phone, to all the helpful staff who work there! I will definitely use Carmax in the future, and refer them to anyone & everyone I know who needs to buy or sell a car !!! :)Dwayne

Very big lot. We were shopping for a used car.. Many cars to choose from. But I didnt like that you cant look around at the different vehicles. They sit you down in front of a computer. Show you a few pictures of cars. You choose which ones you might be interested in, and look at a couple of cars in the huge lot. They need a better system.

Very streamlined and easy to follow! Good communication at each step from the CarMax team. Sold the car in no time and got a fair price!

I traded in my daughters vehicle as she purchased a new car from a dealership. The original auto dealer offered $1250.00 as a trade in. I had done my research and expected a low ball offer. I went to Car Max and their offer was $5500.00 which was exceedingly fair and reasonable given the condition of her car. The process was seamless. The employees all were courteous and helpful. I would recommend without reservation.

I was able to get the car that I wanted at a good price after 5 hours. The process was way too long and it was never explained why it took so long. I was sitting in the waiting room for over 2.5 hours, with no updates as to when Id be helped. I was also not warned that the process would take this long.

I had an appointment at 11am for an appraisal on my vehicle. I arrived at 11:06am. I waited until about 11:45am to get the first part. Then I waited for them to talk to me about it at 12:10pm. Then I waited in the business office line to tell them I wanted to move forward. Then I waited until 1:47pm for a phone call about the offer and vehicle. Then I waited until about 5:30pm to be called in to sign the final paperwork.So my car buying experience took about six and a half hours. Pretty horrible. Especially since there was like a ton of salesmen on one side waiting for people while there was a constant line of six people on the business office side.

Excellent service at car max, definitely recommend car maxif you’re looking to sell or buy a used vehicle!

I drove the car I bought over the weekend, and took it to CarMax to fix squeaky brakes. When I picked up the car I drove about 2 blocks before the shifter got stuck in 5th, and the shift knob was loose. I returned the car within 15 minutes of picking it up. I am waiting for my refund so I can purchase a different car. Please expedite if possible. Its been 1 week.**Edit: approaching 4 weeks now and still no refund. Changing to 1 star. Company is quick to take your money, not so much to give it back if it doesnt work out. My intention was to get another car from them. Not anymore. I call for an update and no one can give me an answer. Lame!

Everybody was great with just the right knowledge to guide correctly...

Very helpful employees and they explain what you are signing so you understand.

The online offer process was easy and accurate. We scheduled an appointment to bring our car in for an inspection to confirm the online appraisal. Even with an appointment, we had to wait over an hour. It was a weekend and they told us that there were several people ahead of us to sell our car so we came back on a weekday. I scheduled an appointment, brought the car in at our scheduled appointment time and still had to wait over three hours to meet with a rep to process our paperwork. The one upside is that everyone there was very kind and pleasant to work with.

I walked in at 8pm and by 10:01 I walked out with the car paper work everything done. Absolutely the smoothest deal EVER!

Simple and easy way to buy a car. Great experience for the second time I was there.

I purchased a 2018 BMW X2 on August 1st on August 15th the car did not start. I was told by an Auto Club mechanic who performed a battery diagnostic and determined that the battery output was poor and that the alternator was bad. I called to inform CarMax of my situation, the associate informed me that since it was Sunday afternoon there was nothing that they could do. I would have to wait until Monday for a service person to contact me. I called the sales associate that assisted me because at least he knew my backstory and could communicate what I needed to someone in charge. I was asked over and over again why I was purchasing the car. I told him and several other associates that I was purchasing the car to take my kids back and forth to school 40 minutes away from home. On Sunday, August 15th was their first school obligation for Covid testing and they ended up late for their appointment. I was forced to Uber there to get them tested and Uber back home. I was forced to rent a car to get them to their first day of school. I am out of Uber money and rental car fees and I havent even made my first car payment. I am within the 90-day return policy and Phillip says we took care of the towing for you! REALLY!!! What was even more upsetting is that my car was towed away not on a flatbed. This experience with the condition of the detailing of the car, which is in a YouTube video that recommends buyers stay away from CarMax. I had a good experience with my last car purchase. The customer service by phone is awful. If this is what the life of this loan looks like Im out. So, you guys dont check the health of the battery before you sell the car? And Im not so sure that its not the alternator, the car had a weird start a few days before it finally would crank.

If I could give 1/2 a star I would. I booked my appointment on-line to sell my car to Carmax. I took the 12pm time slot and proceeded to drive there with my husband and 3 kids in his truck and I in my vehicle which we were interested in selling. We were greeted shortly after a brief wait in the open lobby area. I was told it would be 10 minutes to be assisted. We said fine, it looked busy, but we understood we had an appointment and it shouldnt take long. Or so we thought. 15 minutes passed, and I asked a gentleman who was at the computer, if he could see how much longer for my appointment. He then proceeded to say, it would be another 15-20 minutes. I told him wait, I had made a 12 pm appointment, and they told me 10 minutes, 15 minutes ago. Help me understand whats going on? He then went to his monitor, looked briefly and said I didnt even show I had an appointment. I told him, thats funny, the guy who checked me in for my 12 pm didnt have a problem finding my appointment. He then became flustered, and proceeded to talk to another person, and then turned to me rushed, and said, ok, I will help you. He then proceeded to walk way ahead of me, didnt introduce himself, didnt greet us, was completely bothered by the fact that I insisted on knowing why it would take longer than what was told to me intially, and made no attempt to hide the fact that it was an inconvenience. He walked out to the parking lot, grunting or mumbling words to me as he walked ahead of me. I was in shock at the lack of customer service this person had, and he had no problem expressing it. I showed him where my car was parked, he put the little yellow hat thing on it and walked back to the store. I assummed I was to follow him, because again, no conversation between him and I. He pointed to a desk in front, and I sat with my husband by my side. By that time, we were both very upset with how he was treating us. My husband is the calmer of the two, so he talked me into not walking out that instant and keeping my car. You see, we had went with the intent of selling our car, and purchasing a new one. But the experience we had, so vastly different than the last time we purchased a vehicle there, was a complete 180 and the customer service was just not existent. After we sat at his desk, he then went over numbers, and we agreed, and then proceeded to tell us that it would be 4-6 hours before we would be able to sign papers. This was already waiting 2 hours for the paperwork (we left to have lunch and came back), and by the time the paperwork would have been completed, it would have been 9 pm. We opted to come back the next day. While we were at home, preparing for sleep, at 10:30, my husband gets a call from the office, saying that the paperwork was ready, and it would take 10 minutes to complete. Absolutely no consideration for the fact that it was 10:30 pm on a Saturday night. Absurd experience and I would never tell any one to do business with this franchise.

For the first time getting my own car . And decing to go to carmax. i can honestly say i made a great decision. Good costumer service. Provide all the help i need . i am happy with the car i chose. 100 % satisfied 😌

Got my offer at a competitive market price. Sale transaction went smoothly.

Great experience throughout the sale but wait time was too long.

Excellent from start to finish. Incredibly easy scheduling for my appointment, they were timely and communicative. They made a fair offer and made the transfer process simple. Highly recommend.

Very good customer service very easy very nice agent David

Horrible, I took my truck because it shakes when on idle, every time I stop at a light or stop sign it shakes, feels like a small backfire or something. Took it in and they said they couldnt duplicate the issue, there is no need to duplicate anything. A monkey could feel the vibrations! This was insulting to my intelligence, further more I left the vehicle with 112 miles left in the tank and picked it up with 108! They basically moved the truck from where I left it to where they parked it! Now I have to figure out a way to drop it off AGAIN!! Thats not even the end of it, transmission slips, and the windshield is cracked, they said I would get a call for an appointment to have the windshield replaced at home which never happened!!!!! WARNING ⚠️ BUENA PARK AUTO SERVICES ARE A SCAM!!! THEY DO NOT CHECK ANYTHING!!! I HAVE SEEKED LEGAL ADVICE! I WILL NOT BE BULLIED! Now I have to spend money on an uber AGAIN and leave work Early, not to mention how STRESSED I am driving this vehicle feeling like its going to give up on me! Whats the point of having the extended insurance? They are trying their best to avoid fixing anything on a FAULTY VEHICLE they sold me!!! I will also be contacting the BBB! This is unacceptable!! STAY AWAY FROM CARMAX!!!!! THEIR INSURANCE IS A SCAM!!!!

Walked in the store at 6:30pm to test drive a Dodge Charger, was told to wait 20-30 minutes to meet with a sales rep. Okay cool, thats a reasonable time, no worries. Checked in with reception again after the 30 minutes and was then told wait times are actually over an hour. Waited just shy of an hour and a half and by 7:50pm still had not been approached by any sales rep, and since the store closes in an hour, theres absolutely no time to close a purchase. At this point, the same receptionist was somehow under the impression we were waiting for an appraisal and wait for it, WAIT SOME MORE for a sales rep, when theres obviously not enough time left to go through the whole buying process.Come here if you enjoy long waits and rude service, but if you value your time like most would, Id advise against car shopping here. Ive been to many car dealers before and its actually hard to imagine a dealer that neglects sales opportunities/ customers looking to purchase. I would highly suggest going to other car dealers, where they will actually greet you in a friendly, professional attitude, unlike this one, where not a single employee showed any form of professionalism let alone friendliness.I never write reviews, but this experience has been too frustratingly terrible to not give customer feedback.

The wait time was about 20-30 mins for a appraisal. employees are professional and sincere. will be back again

This was overall quite a pleasant experience and I most definitely would sell my vehicle to them again.After listing my vehicle on Craigslist I got bombarded with a ton of low ball offers.While I had some higher than the CarMax offer I felt more comfortable selling to CarMax rather than having a ton of people over to my place.My appraiser Nico was a pleasure to deal with and I would recommend CarMax to everyone.

This was The best experience brought my car in waited about 30min got my car appraised and was out of there with an offer in one hour. Sold my car and had a check in my hand bye the end of the day I would recommend this to anyone trying to sell there car with out the hassle!!

The first car I got didnt work out for me so when I made Roberto (rep) aware, he was like, lets find you another car which we did. And I actually like the 2nd car way more, its easier to drive, and feels lighter and has a quick kick which I like. Its one of my dream car so Im happy that I can afford it at this time in my life! My experience with CarMax has been quick, easy and affordable compared to working with other dealers in the past. I would recommended people giving them the opportunity to find your dream car too.

Visit was way better than previous dealerships i went to and pricing was straight foward from the moment i pre qualified online, thankyou Gio for making my purchase very easy and quick!!

There was no one at the window when I arrived. A male worker finally rushed over and took my initial information and told me to come back in 2-3 hours. I did that and when I returned, a female worker was at the desk, greeted me, and carried out the final procedures. She was pleasant, personable, and efficient; actually the saving grace for this experience. The purchase price was fair. What does I agree to the Terms of Service mean? My answer is actually NO.

Very friendly, professional, and fast service.I definitely recommend carmax ( I went to the one in Buena Park, and I was helped by Travis, and Ilona)

Reps were professional and explained the process involved very clearly. Later in the evening when I returned to complete the process for the sale of my car, I had forgotten my mask. An associate kindly provided one for me. Everyone that dealt with me were very courteous.

This is the second time we used CarMax to sell a car to be able to purchase a new one. It was quick and easy, just make an appointment check in and wait in your car for a quick inspection and around 20 minutes to get an offer. To sell we took our old car and dropped it off for them to complete the paperwork, they offered to call me when they were ready since it was going to be a couple of hours (they were very busy). Got the call went back and we were finished with check in hand in less than 30 minutes!

Man where do I start, a gentlemen named Antonio was helpful from beginning to end. Easy to talk to as if we knew eachother already great guy thank you so much.

Ultimately, Im happy with the vehicle I purchased.However, I wasnt comfortable making the purchase until a week after first looking at it; after I took it to my own mechanic to have it checked out, had CarMax look at and fix the issues my mechanic noted, and had CarMax address several interior cosmetic issues that concerned me.I wasnt impressed with the cleaning job this vehicle supposedly received before I first saw it, and a month after purchase I am still finding evidence that it was never gone over thoroughly while CarMax had it. (Dust on nearly every surface, crumbs in the backseat when I havent had any passengers yet, scratches on the windshield from the torn-up wiper blades, several scuffs and stains on the fabric that could have been addressed before being approved for sale...)I am satisfied -for now- that I can still bring my vehicle back to address these concerns, but it would have saved everyone a lot of time and energy if it had been handled properly in the first place.

I have bought my last 2 cars here and am very pleased with the ease of the process. The service department is also great, bought my car less than a month ago. My sunroof was leaking from all the rain, they took it in no hassle, no charge, and provided me with loaner until my car was fixed. Highly recommend the Buena Park location.

Had a great experience getting an estimate for my car. Mario was great, I blocked out his cell phone number. Wish I hadn’t put it off for so long coming by here. Got a $500 better evaluation than I thought I would. Mario took time to show me cars they had that I wanted. No pressure, he understood that I wanted to bring my wife in and that I wanted to get the evaluation out of the way first. Still looking at their inventory and hope to find one soon.

Great place but your sales rep can make all the difference in your experience. Straight forward pricing makes things easy. Trade-in evaluation is quick. First time, use their website and make a test drive appointment for a car you like. Dont be afraid to walk away if you cant find what you want. More show up every day.

Orlando was great he helped us to find the car that we wanted and worked with us to get everything signed and worked out. I would highly recommend asking for Orlando if you are going to find a car.

It was a great experience! I went in to sell my truck and received a quick appraisal and a very simple process. I would recommend Carmax 100% to anyone looking to sell or buy.

Everything from evaluation to the sale of my car was smooth.

My recent CarMax experience was a very happy one. My sales associate was definitely on top of his game and very knowledgeable about vehicles and he went out of his way to do his best at finding the correct car and a suitable replacement vehicle. I found a Honda Sonata that I am very happy with and I would definitely recommend car Macs to anyone that is looking for a non-pressured car buying experience.

Tristian was really nice and helpful. The entire experience was quick, efficient, and stress free. Going to go to CarMax for all future cars.

I purchased a vehicle through CarMax that had a problem with the tires. Taryn worked with me to resolve the issue to my satisfaction and provided excellent communication as to status. She also managed to get me in early, and the work was completed very fast. All service staff were very professional and I felt like I was in good hands - just like being at a high quality new car sales dealership. I would not hesitate to recommend this location to others looking to receive their vehicle.