I have been a customer since 2017. I have home, auto, umbrella and renters policies through a carrier they represent. My carrier began raising my rates on auto. Granted I have added a young driver and new vehicle to my policies, but have never had a claim with them or any other insurance provider. I called the agency and spoke with Shelley about some alternate programs with my carrier that were available to save some money as one of the vehicles is not driven more than 3 or 4 thousand mikes a year. She was not familiar with these programs and said she could offer the programs to me. But I am able to get them from the insurance provider. I then asked why my premiums were so high. She said oh it’s because you have a $100 deductible on comp. she then tells me I can save $54 per year if I raise it to $500. Which I wouldn’t do because of windshield and incidental damage. She did not offer at that time to research any other options. I told her I would make some calls myself which I did. Other providers were more than happy to walk me through options and cost savings. I ended up switching everything to Allstate with better coverage and a $1500 savings. Amazingly, after the fact, Shelley called me back and said she had found several options that were cheaper. I told her to cxl my policies and let me know how the premium refunds would returned. She said she would call me on Monday. Guess what, no cal. I had to call her on Tuesday and wait another 4 hours for her to return my call. On that call she could explain the specifics of the refund and when I asked questions she interrupted me. I tried to explain why I was taking my business elsewhere and again she interrupted me. She then told me she was ending the call and hung up. I called back and left a message for Andy(owner). They have not called me once in over 4 years to do a policy review, I am leaving because I don’t feel valued as a customer after all the money I have spent. The customer service from Shelley was terrible and she acted like she didn’t care if I was a customer or not. Bottom line is that being personable, providing great customer service and trying to find the best solutions for your clients goes a long way. I did not get that from them.
I highly recommend Beal & Winn Insurance Agency! This agency has provided excellent service for our clients for many years. This team is always first to go above and beyond in working to get our clients the right coverage for their needs at the best price. Personal needs, or commercial they will get you covered!
Our company recently switched to Beal & Winn Insurance. It was the greatest move we have ever made. Andy Winn and his staff were VERY helpful during the entire process of the switch. They were very prompt in responding to any questions we may have had and very honest about our needs. They didnt try and sell us something we didnt need but were very thorough with making sure we were covered! It was very nice to be able to work with an insurance company that didnt treat you like a number. They treated us like family. I am the office manager for our company. Previously before I came to work here, the company I worked for also used Beal & Winn Insurance Agency for YEARS! So my experience with this company is not new...........they have always given 100% to any insurance needs! I would highly recommend Beal & Winn Insurance Agency for ALL of your insurance needs (business and / or personal).Thank You, To The Entire Staff of Beal & Winn Insurance Agency!Centex Countertops
I have worked Beal and Winn for over 15 years now and I cannot say enough about this group of people! What a team of knowledgeable people who are eager to help and solve my issues promptly. I honestly dont know what we would do without them!
Beal & Winn Insurance is a very professional company. Ive had my home and vehicles insured with them for about four years. Never had an issue. Mary has gone above and beyond to get me a lower price . Im now paying less each month than when I started with this company. I recommend to all friends and family and now to you.
We have been with Beal & Winn for many years - business & personal - and are extremely happy with their service. They are prompt, professional and always available when we need help. I would highly recommend them to anyone in need of insurance.
Mr. Winn at Beal & Winn Insurance Agency went above and beyond getting me my Insurance Quote I needed for my Business his Team worked very fast so i could get the Documents to my Client, they were very Professional and the Insurance was a Great Value! I Highly Recommend Beal & Winn Insurance Agency for all your needs.
The insurance office of Beal & Winn is a perfect choice for insurance in the Bryan/College Station area. The agents and front office are always nice, easy to work with, and look for the best deal for you and your family. I highly recommend them!
I was with State Farm initially for my auto insurance. I decided to see if they could find a company that was reputable that would offer lower rates. I was amazed at how much they saved me. I now use them for all my insurance needs from cars to my home insurance.
They feel like family. I’ve been with this Agency for years. Shelly is always “on point” with everything, and it makes my insurance needs a breeze.
Excellent crew. Always on top of my needs!
Sandy Whitaker has been my agent for years and she has always taken care of me and exceeded my expectations. She has gone the extra mile for me on numerous occasions and always has my best interest in mind when shopping rates and recommending policies. I tell everyone about how great Beal & Winn Insurance Agency is and highly recommend you all to anyone in the market.
We have been clients for over 30 years. Our agents have always gone above and beyond to help us in any situation. They also ‘shop around’ to make sure we have the best policies for the best prices. Thank you!!
Great people and lots of options to get the best rates
I had a great experience with Beal while shopping agencies for my car insurance. They are honest and upfront with all of the information you need to make a decision. Easy to recommend.
Two times I called for a quote for insurance on some rental property in CS (the calls were a year apart). Both times they took down my info and never called me back.