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Liberty Ford Brunswick
3101 Center Rd, Brunswick, OH 44212, United States
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Liberty Ford Brunswick

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Ba
Review №1

Great overall experience at this dealership. 1000% recommended. This was the most pleasurable experience buying a vehicle I ever had. Everyone was great. If ur looking for a place to by a vehicle, this is it

AM
Review №2

Had a less than clean experience buying a used vehicle, but the ownership group was tremendous in helping resolve the issue. Would fully recommend them as they operated with tremendous integrity and honesty. Thanks Michael Herrick for operating your organization the way you do. Great service staff too.

Te
Review №3

I live in Las Vegas Nv, I found My Black Ford F150 4x4 lariat at Liberty Ford of Brunswick. I flew to Cleveland with my special needs son, I did call from airport for a Courtesy ride from airport. Salesperson came and pick my son and I up. When we got to dealership we sat down . The salesman needed me to sign paper so dealership could get other half of payment totaling $26,500 and change. No one offer me or my son a bottle water I had to asked another sale person for water. But What I was upset about was . AND STILL DO NOT UNDERSTAND. No paperwork after I sign all my documents sent thur fed ex truck was purchased on June 3,2021. I DID NOT receive a buyers guide not a Receipt of my down payment I placed, which was over $10,000 I asked and the salesman which have over 18 years of experience cross his arms and said that was it. Never have a purchased anything and paid so much down-payment without A receipt or documentation I still do not believe that was legal.I got to las vegas drove back had Issues with the truck but I did purchase a warranty thank God $2700 and ford of Brunswick did take care the balance that warranty did not cover. I Also found out the truck was not properly serviced had to purchase a new battery and get the terminal cleaned dealership did send me my refund for what I paid for battery & service, also I did receive my important Documents in the mail & copies delivered to my door 2 days before my truck note was due to capital one. My dad was upset that I paid so much without getting the engine steamed cleaned. But I am glad I got my truck and Its working properly. Please work on your sales department to treat people with common Courtesy and please dont refuse customers there important paperwork and at least offer them a bottle of water.

Ke
Review №4

We are “3-peat” customers with Randy from Liberty Ford Brunswick. He always goes above and beyond to find us the vehicle we are looking for. We just leased a 2021 Ford Explorer and he found “the one” with bells and whistles to make us happy! He’s never pushy with a sale, always upfront and honest and will work hard to get you the deal you are looking for. We will continue to work with Randy for years to come. Overall Randy and the rest of the Liberty Ford Brunswick team are phenomenal with their service and expertise in the car buying industry.

Da
Review №5

My car buying experience at Liberty Ford Brunswick was smooth, non-stressful, and overall very pleasant. Randy Hudack was the Sales Consultant I dealt with, and he was a great! I wound up buying 2 cars – one for me and one for my wife. I would return to Liberty Ford again to buy a vehicle in the future. If you call, ask for Randy Hudack!

Ke
Review №6

Was a great experience shopping and purchasing a vehicle from Sam Rawashdeh during this past week. He was very helpful and was able to answer any and all questions. He followed up when needed. Recommend Liberty Ford with our experience with our purchase via this dealership!

Ry
Review №7

My experience with Liberty Ford was awesome! Randy Hudack helped me find an Explorer that was both in my style and price range I did have an issue with the driver side heated seats (which was brought up during the test drive), but the GM Richard Shagovac and Randy we able to get that taken care of after the sale was completed! If you need a car (not just a Ford cause they have a lot of cars) come and see Randy at Liberty Ford. I got a great deal on a 2017 with the works and low-mileage. I love this car and its all thanks to Randy at Liberty Ford in Brunswick!

Je
Review №8

Really enjoyed working with Chuck Hawkins, made buying my vehicle enjoyable. Would recommend Liberty Ford Brunswick to anyone looking for a great price, and good people to deal with.

FR
Review №9

My wife is at Liberty now. She took her Explorer in for an inspection on the rear suspension due to a recall. Low and behold a one hour inspection is now over 2 hours. Somehow while inspecting the rear suspension it caused the radio to fail. This is the 2nd time her vehicle has been at Liberty due to a recall and the 2nd time theyve created work for themselves instead of just doing the job it was brought in for.

Co
Review №10

They did a horrible job detailing my truck. They chipped the paint off my truck the second time and called me a lier about it. Like I drive a ford raptor I know what it looked like. Never get anything form these crocks. My 20 year old friend woulda did a better job.

To
Review №11

Our overall experience with Jeremiah Campo and Liberty Ford was fantastic. This purchase was seamless and quick. I cant say enough about Jeremiahs attention to detail and overall expedited deal. Thanks again and we will be back.

xc
Review №12

Absolutely ask for Randy Hudack! You will be glad you did! He’s the guy to ask for and deal with when coming to this dealership! When looking into purchasing a vehicle, he was awesome!!! Came across this dealership they had what we were looking for, and from the start he was very helpful, honest and was willing to work with us, with what I wanted to make me comfortable with our purchase, and never felt like I was pressured into buying anything! Was very pleasantly surprised with our service from him, would definitely highly recommend!!! 😊Thank you Randy you were Awesome!!!

Li
Review №13

Randy reached out to me about buying back my lease. My questions were answered quickly, not only did I trade 1 lease but he took my 2nd car too. Quite pleased with how quickly this went through. Randy listened and followed through.Great service.

R
Review №14

We have worked with Phil in leasing several times over the past several years. He has always been friendly and made the experience of leasing and purchasing the vehicle a pleasant experience. We enjoy our F150 & Explorer. Thanks Phil & team!

Be
Review №15

Chuck and the team at Liberty Ford were great. No pressure sales. Chuck was knowledgeable about Ford products and made recommendations that met my needs. The dealership had quality vehicles to choose from. If I’m ever in need of another vehicle, I’d definitely shop there again.

To
Review №16

It was a pleasure to deal with our salesman Tyler. He was friendly, energetic, knowledgeable and upbeat! Steve at the finance desk was awesome!

Jo
Review №17

We have purchased two used cars from them now. Good people to work with and they have been up front with everything. Sales staff have been helpful in getting us details about the cars prior to our arrival. Only downside is that sometimes we have to wait to get the vehicle from another lot. But they let us know when it’s there and ready to test drive.

Aa
Review №18

I had been looking for a certified used vehicle and found one on their website. I called and talked to Randy who was very helpful. I was coming from out of state to look at the vehicle and Randy took the time to inspect the vehicle and send me pictures of things that wouldn’t not have shown from looking at pictures online. Liberty Ford was very accommodating with everything and I couldn’t be happier with my vehicle purchase!

Ji
Review №19

Randy was a wonderful salesman...super efficient and very friendly. I called ahead and everything was ready and waiting for us. We will definitely go back to him when we want our next vehicle.

St
Review №20

We had a great experience at Liberty! From beginning to end everyone was extremely welcoming and wonderful to work with. Would highly recommend any who is looking for a new vehicle to check out Liberty.

Ca
Review №21

Jeremiah Campo is such an wonderful sales consultant that I would recommend him to anyone! From the moment I spoke to him on the phone to inquire about an automobile to leaving the dealership an hour after close with keys in hand, he was nothing short of perfect. He was helpful, patient and kind. 10/10 in my opinion. A great asset to the company. Thank you!

Ed
Review №22

A Great and Easy Salesman to work with !A good deal on a VERY NICE truck !It was a pleasure !

Je
Review №23

This was the quickest service appointment I ever had at this dealership. Unfortunately due to staffing issues they were unable to accommodate vehicle pick-up, which is usually what I love about them, but at least they didnt waste my day. My advisor unfortunately was not pleasant and I had to wait on him quite a bit, when I 1st arrived and picked up my vehicle. He had left me a VM telling me when it was ready but did not say what all they did. I was skeptical if all services were done and tried calling but they kept transferring me to his VM. Apparently my brakes didnt need replaced, wish someone couldve simply clarified for me before I came back. Communication needs to improve. Every other employee was very nice and helpful, just wish they wouldnt push everything on one single advisor for customer service, and if so he needs to be nicer and more responsive.

Ed
Review №24

I have a 2020 Ford Edge Titanium and it has been in numerous times for a variety of issues that continue to surface and reoccurs. It started with 200 miles on the car and are still happening with4700 miles. This car is not safe!

AJ
Review №25

Dave was super helpful and very responsive. I called him about a vehicle and told him what I would feel comfortable paying monthly and worked with me to get the deal just right. He also answered any and all questions, going above and beyond. Excellent and timely sales experience!

Em
Review №26

With the help of Randy, I am so happy with my certified preowned Escape I recently purchased! Randy was super helpful & quick to respond. I can tell he cares about his customers & I’m very pleased!

Do
Review №27

The Service Department is an absolute joke! Took my car in to have a new key fob programmed, one of the Techs broke the radio which in turn caused a whole mess of issues. Its been 2 months and still have not got my car back.

Me
Review №28

I had a great first car-buying experience with Howard Baker. My boyfriend has worked with him in the past and recommended him, and I’m glad he did! I knew what car I wanted and the price I was willing to pay for it, and Howie made it happened. I appreciated his efforts as well as his cut and dry communication style - honest and straight to the point.

Je
Review №29

Randy was great for me to start to finish. I’m a small business owner who is beyond busy with our season starting back up. I needed a 1 ton and found the one I wanted a couple hundred miles away at liberty Ford. Randy made the whole deal very easy over the phone and quick once I got there to test drive and ultimately buy the truck. Had a great experience it will be the first place my company goes when we add to our fleet, even a couple hundred miles out of my way. Good business is much appreciated.

Ro
Review №30

I had a tire out balance.They were able to fit me in and take care of.

Je
Review №31

Randy was our salesman and he was awesome! He helped us find the perfect vehicle for our needs. Everyone at Liberty Brunswick was professional and helpful. Curt made sure the finance process went smoothly as well. We will definitely recommend Randy and the team to everyone we know, and will be returning in the future to buy from them again!

Je
Review №32

When we rolled into Liberty Ford Brunswick, we needed two vehicles - one for myself and one for my wife. Little did we know that we would run into Randy Hudack. Randy treated us like family. He got to know us and we instantly knew he had our best interests in mind. He took the time to listen to us and never pushed us into a decision. Huge thank you to Randy Hudack for taking such great care of us!! Liberty Ford Brunswick, you have a great one!!!

Ad
Review №33

I recently bought a new to me truck and was looking at 2 trucks on the lot, Randy Hudack was my salesman. He is polite, professional, knowledgeable, will get answers if he doesnt have them immediately, overall quite helpful and didnt pressure me at all to make my purchase. I left quite happy with the deal, service, and treatment here.

Ho
Review №34

I bought a minivan at Liberty Ford Brunswick today. Our salesman, Randy Hudack and Curt Brown in finance were both great! They were exceptionally friendly and personable and they went out of their way to make sure we were not only happy but also in and out of the dealership with our 2 kids as quickly as possible. Overall, a terrific experience! And I didnt even buy a Ford, I bought a used Honda!

To
Review №35

My salesman was wonderful! He got me in and out fast. The quality of my certified pre-owned EcoSport was another story. After only 800 mi driving it I started to notice it was leaking something and always had a strong smell of something burning every time I would start it. I also noticed I was only at 30% oil life. So I made an appointment with my local Ford dealership to have the oil changed and see if they could find out where it was leaking.A few hours later they called me back to let me know my car was ready. That oil leak was the cause of someone not putting the dipstick back into the engine. I usually buy new cars or lease my cars but buying a certified pre-owned made me feel at ease. This experience may have changed my mind on that

Tr
Review №36

Randy was great to work with and went out of his way to verify the vehicle was worth the drive from Southeast Michigan. Thanks.

Em
Review №37

Randy is the man! From start to finish he made us feel welcome and like we were family! He never made us feel like we were being pressured to buy something. He was available to answer questions and was knowledgeable about the cars we were interested in. If you need a car and want a good experience then Randy is your guy!

Mi
Review №38

My husband and I had shopped for a new to us truck online for weeks and finally picked one out. Unfortunately during our drive to Liberty Ford Brunswick the truck we wanted was sold. We arrived not optimistic and Randy Hudack greeted us outside. We explained the situation and he immediately got to work trying to find us something similar. He was patient and didnt try to push us into anything. We left with a beautiful truck that we hadnt even seen online. Thank you Randy and Liberty Ford Brunswick!

Ga
Review №39

Went in for a routine oil change. The service was great. My car is A1...

Da
Review №40

Thieves! Wanted to charge me 1100 bucks for a recall issue on a F150 xl. The service manager and the GM and Vicky were in o. This scam. Make it worst I was a long time dedicated loyal customer from date of purchase. All service including tires were purchased by Liberty in Brunswick. What woke me up to this was Their service manager telling me the Warrensville Liberty Ford was the cooperate office which was anotherlie!! Well Warrensville service writer told me Brunswixk Liberty Ford was giving me the run around thet I needed to do my research. The icing on the cake, my entire family had been loyalty this dealership. Ypigave been warned.

Jo
Review №41

Great service by Randy Hudak! I would easily go back and see him to buy another vehicle.

Ki
Review №42

Lana from Liberty Ford was very personable and helpful. Service was done in a timely manner.

Ph
Review №43

Had a smooth transaction with Sam Rawashdeh.He was on point and super personable.He hooked me up on my trade in and beat my banks rate 😍Highly recommend!!

Li
Review №44

I cant say enough about Tyler and the other gentlemen @ Liberty Ford in Brunswick, we bought a car for our daughters 16th birthday and they put a bow on the car & surprised her !! Liberty does make it happen. Thank you for a great memory. Heather

Ma
Review №45

UPDATE: The manager ended up reaching out to me about the troubles I had while purchasing the vehicle and was very gracious in hearing me out with my complaints listed below. Following this he was able to arrange for these things to be taken care of. I am very appreciative of this level of effort and commitment to customer service. After this experience with the manager I would absolutely consider buying another vehicle from them and would encourage friends and family to reach out them as well! Thanks Richard!!!I bought a used 2012 Ford Explorer and I viewed the car prior to it being serviced and cleaned. So I expected to see it while it was dirty and still needing some work done to it. While looking at the car, everything felt very rushed like the sales person didnt want me to actually look over the vehicle. Granted, even though after having had it for a week now, there is nothing that would have kept me from buying the car anyway, being rushed was a very unpleasant experience.The one thing that I am extremely disappointed in is the fact that a couple of very small things were pointed out to me and the sales person told me they would be fixed during the pre-sale service but then werent. All told there was three things that cost under $100 total that were specifically said to be fixed but when I went to pick up the car, I was told I guess it didnt come to us with those things. Extremely frustrating, especially given that I drove clear across the state just to buy the car from them only to be lied to.I cant speak to buying a new car from Liberty Ford but I would not recommend buying a used car from them.

St
Review №46

This was a very pleasant buying experience. Andy was knowledgeable and understanding. Service was top notch as was the truck I purchased. Thank you very much guys, you really made my day.

Ma
Review №47

Great service. Everyone is very nice. Great place to get a vehicle.

Te
Review №48

I love my new(er) Ram 1500!! Even though I was 99% sure, and with the price set with the sales manager, taking the test drive with Randy H. was great. There was no high pressure sales talk, no scare tactics, he answered any and all questions I had about the truck, and took as much time as I needed checking out the truck. It made driving a hour and a half well worth the trip!! I only wish it closer, but I wont hesitate to drive up there again with family or friends if asked. Thanks again for everything!

Di
Review №49

Liberty Ford Brunswick has a great sales and service departments. Their employees are very cognizant of cleanliness during these Covid times. Their staff will do anything to assist their customers.

De
Review №50

Fast, efficient, professional service. I am consistently impressed by the quality of my experiences here!

An
Review №51

I had more than a 5 star experience! First off, thank you to Melissa Myers for connecting me to Ford. I was looking for a new car and wasn’t sure where to start. Once Melissa and I connected, I knew I’d be in good hands. Thank you to David who helped me with any issues I may have had when it come to purchasing the vehicle. He was patient and went above and BEYOND for me. Same with Steve. I walked out in tears I was so happy that I got what I wanted and it wasn’t a hard process! BEYOND 5 stars! Thank you!

Ju
Review №52

Had a wonderful experience at Brunswick Liberty. Kind,quick and efficient. I would highly recommend this dealership. Thanks Randy and Steven!

Ro
Review №53

What a great team of people, front to back, working at Liberty Brunswick. Randy Hudack and team found me the exact ford pickup truck I was looking for. Great and timely communication paired with friendly prompt service, from true, knowledgeable professionals. I cant say enough about this place! Thank you!!

Da
Review №54

Went to look at a Ford Edge yesterday. Walked through and nobody wanted to help me out so i went to the receptionist desk and stood at the receptionist desk for 5 min while she was playing on her phone. Then once she noticed I was standing there her response was “ what’s up?” I said I needed help looking into a vehicle. Got help from someone and I pointed out the car I wanted and he said he would get the keys and He would meet me outside. 25 min later still didn’t come outside. Went back inside and noticed he took on another customer. Long story short they gave me pricing that was completely ridiculous so I walked out, and will never be back.

La
Review №55

Went in to fix windshield wipers. It took three separate trips and three separate parts. If i was not under warranty I would be getting charged an arm and a leg. There was a small paint chip on the driver side of my Mustang and I was unsure if this came from the shop or simply rocks on the side of the road. After a disappointing service experience they provided me a $1700 quote to fix two paint chips. Not sure if it is a Ford problem or a Liberty Ford Brunswick problem, but Ill be sure to take my future business elsewhere.

Fr
Review №56

Great service on our cars. Very friendly and knowledgeable employees.

Ni
Review №57

Easy buying experience! Dealing with Chuck he made it easy and was very helpful in helping me buy a used vehicle and trade my current vehicle in.

Da
Review №58

Great experience! Sam Rawashdeh was great with helping get me into what I was looking for.

Ji
Review №59

My wife and I worked with Randy Hudack who couldnt have been more helpful in letting us drive multiple cars and really got us to where we wanted to be on price and trade-ins.Great team over at Liberty Ford in Brunswick.

Pa
Review №60

Had a wonderful time shopping for a used truck with my daughter and son-in-law. Staff was very polite and manager was extremely helpful.

Me
Review №61

I had a great experience with buying my Jeep at Liberty Ford Brunswick. Howie talked with me about what I was looking for and found me a vehicle I wanted.

Ke
Review №62

Great professional atmosphere. Knowledgeable and kind people. Great selection of vehicles and an incredible service department

Ji
Review №63

Salesperson did his job well.3/30/21-truck is great. My phone only issue is that I can’t pop open the new key fob. I can open it, just not easily.

Mi
Review №64

I bought a 2020 Ranger from Liberty Ford Brunswick. Im extremely happy with my purchase! Randy Hudack did a fantastic job, and made the truck buying experience a good one! Ill be buying my vehicles from Randy, and Liberty Ford for now on!

Ja
Review №65

Very good service in handling the recall, once the part was available and doing the oil service. the price for suggested brake job was too high, and we ended up having it done elsewhere as a result.

Sa
Review №66

My experience was great, quick, and easy. Randy is the man to go to! Extremely personable and not your pushy salesman by far! Military friendly!

Wi
Review №67

Fast courteous service. All the work was done to my satisfaction.

Br
Review №68

Needed 3 recalls done, was going out of town and they squeesed me in and had it done the next morning. Thanks

Ro
Review №69

Good service as usual.

Al
Review №70

Was super nervous car shopping by myself today! Went to 3 other dealerships and nothing felt quite right, neither their cars nor pushy sales people. My last stop on my list was Ford Brunswick. Despite initially wanting a female salesperson for comfortability purposes, I was met with Auto Consultant Randy Hudack as one was not available at the time! RANDY WAS AMAZING AND SO HELPFUL! He wasn’t pushy at all, answered all of my inquiries, worked with me on financing terms and made shopping a breeze. I had doubts of leaving out with a vehicle from ANY dealership but to my surprise, here we are! So forever grateful for my experience here! Car shopping as a single, 20-something is nerve wrecking! 😅

Sh
Review №71

Terrible value for trade ins. Every time they low ball you with a well below average retail offer. When you say no, they go to their manager and come back with a slightly better offer, still not reasonable though. Weve came here in the past because it was local, but in the future i believe our business will be better elsewhere.

yo
Review №72

Had a good experience at liberty ford brunswick, dale is a good man to deal with, he is straight forward and i like that in a person.will go back to him when the need arises.

Va
Review №73

Super disappointed with my experience here, and I will NOT be returning in the future. While the service advisor I worked with was great, this is NOT the place to have your vehicle worked on, as they will grotesquely overquote servicing costs and fees.I had my vehicle inspected to get an estimate on a problem I had with a sliding door. They quoted me $1100. When I declined the service, I still had to pay $140 for the inspection, and then they didnt even bother to put the original parts of my van back properly before giving me the keys calling it good.I later had the van looked at again by two different shops, and both told me they could do the complete fix for less than $500. Seems like a HUGE difference for the same problem...

Da
Review №74

Had a great experience at Liberty Ford in Brunswick. Tony was my salesman and he took care of everything. Don’t remember the finance guys name but he was very professional and courteous. I was in and out of there in no time. Would definitely go back there again to get my next vehicle.

Di
Review №75

Very disappointed. Made an appointment to see a car.5 gentlemen standing at the desk. Was told to ask for Dale. He told me the car was out for a test drive. Thought I saw it in the lot. Had me just standing there not saying anything for 5mins. Finally said to go to his cubicle. Sat there for awhile until the car was available. Took a test drive. Liked it. Told me someone else wanted to buy it. Took all my information . told him I didnt want to go over 150.00 for a 10year old car. He came back with a price of 227.00. Big difference per month. I honestly feel he didnt want to sell me the car. Didnt like the salesmen were only wearing the masks on their mouths not their noses. Spent 4hrs of my time for nothing. Will not return.

Ta
Review №76

Andy was are car sales man we told him the pymt we would like couldn’t go over and it ended up being 30$ more. While driving the car home we had issues so I called him right away and he told me to bring it in and they would fix it so we did. They couldn’t fix it so they said they would get ahold of me. It’s been over a week and they still haven’t gotten ahold of me. Very poor service.

Sc
Review №77

The people are friendly but service repairs are incredibly slow. An oil change takes an hour and 25 minutes. I made an early morning appointment to avoid a long wait. My previous visit - for a transmission inspection - took over two hours. I’ve worked in a garage. Thirty minutes is reasonable to wait for an oil change.

Mi
Review №78

Liberty Ford in Brunswick was extremely helpful in finding the truck I wanted. They gave me a fair trade-in value for my current vehicle. It was a very no-hassle experience.

Ri
Review №79

Buy cars here get them serviced here

Ti
Review №80

We leased a Ford Edge from Liberty Brunswick. Randy was our salesman and he was amazing. He wasn’t pushy and actually brought the model car we were interested in to our house so we could test drive it overnight to make sure we liked it. He had the color car I wanted waiting for us when we arrived for our appointment. This was the smoothest transaction we have ever had at any dealership. It was stress free, quick, and we felt absolutely confident we made the right choice. Randy took an incredible amount of time to go over all the functions of the car and helped me set my phone up. He has even called us to check in making sure we love our new vehicle! We finally found a dealership and salesman that we will definitely go back to and recommend! Hoping the service department is as amazing!

Ki
Review №81

EXCELLENT DEALERSHIP WITH VERY PERSONABLE, KIND AND FRIENDLY OWNER AND ASSOCIATES - WOULD HIGHLY RECOMMEND THIS DEALERSHIP FOR PURCHASES AT EXTREMELY FAIR PRICES !!!!

da
Review №82

Avoid the service here. Three trips in for my truck leaking oil (under warranty 32k miles). All three times they claimed it was fixed only to drive it home and realize it was worse than when they started. They didn’t even bother cleaning up the oil all over the trans, battery, etc. Last but not least they lost my key. Service manager is next to impossible to get ahold of.

Ch
Review №83

Went in for a Safety Recall and had a Key cut. Everything was smooth, there was a small problem with the Key, but the Rep fixed it and made it right. Will return in the future.

Ma
Review №84

Phil Klapta was wonderful everyone there was a delight to do business with.

Ma
Review №85

Just wish they could still have coffee for the waiting room.

Su
Review №86

We highly recommend Liberty Ford Brunswick to purchase a new Ford. My husband David and I highly recommend Liberty Ford Brunswick.We are incredibly pleased with the entire purchase process of our new Ford Expedition Max from Liberty Ford in Brunswick!Liberty Ford has a great website with current vehicle inventory. We utilized that information from our own homes safety and comfort to compare models, features, and prices before physically going to the dealership.We were able to select the perfect Ford Expedition Max and begin contact with Liberty Ford Brunswick.By choice, we communicated through texting and just a couple of phone calls. This comfortable process provided the perfect way for Liberty Ford Brunswick to prepare purchase paperwork in advance of our visit to the dealership.With the paperwork and the vehicle ready, we arrived at Liberty Ford Brunswick to finalize our purchase. At the dealership, we were greeted quickly and directed to our salesman. Within just a matter of minutes, we were sitting in our selected vehicle going over features.We confirmed our selection, went over financing options, learned about vehicle care and extended coverage options, verified paperwork, and within an hour and a half, were headed home in our spectacular Ford Expedition Max!General Manager Rich Shagovac and the entire Liberty Ford Brunswick team turned an unexpected and typically dreaded procedure into a no-stress, safe, comfortable, quick, trusting, and pleasing process.We are delighted with our Liberty Ford Brunswick experience!

Fa
Review №87

Bought a car here before. Went back looking for another. The service was extraordinary. Will return when they have something for me.

Re
Review №88

My car always gets washed for free here I love it

Bu
Review №89

Drove 2hrs to Liberty Ford to look at a 18 GMC terrain sales man Tyler came out quickly to greet us then got the keys & rode with us on the test drive he had us go on expressway then a road that had curves & hills then to a road with bumps so that we could experience all different roads to see how truck handled.. he answered every question real nice guy would recommend this dealer ship & Tyler ... & also me & my fiance love the truck thanks again to Tyler & everyone one else at Liberty Ford Brunswick

Le
Review №90

Upon my first visit and test drive, I thought I was working with good people, I was horribly wrong. I was told to call back if I was interested in buying the car I test drove two days prior. It was a Saturday when I called to start my credit approval, and was told to fill out an online form and they would be with me Monday morning. I waited hours for a response Monday morning, and was told that I needed a co-signer. The manager then told me that someone was test driving the car I was getting approved from. I anxiously waited, as I was fully prepared to purchase the car when I got off work that evening. An hour later, I was informed they had sold the car I was being approved for to another customer. When I called to ask what happened, they had the audacity to tell me I did not understand what they meant, and that they had to honor a customer in the store rather than an online application, when I was in the store a few days prior and was told specifically to do an online application since they were too busy for me on Saturday. I would not recommend this dealership to anyone, they took advantage of me and lead me to believe I would be able to purchase a vehicle from them, and then sold it to someone else while they were running my credit. I am extremely displeased with their service.

Ke
Review №91

We had a very good experience at Liberty Ford Brunswick. We told our salesman what we wanted and we got more than we expected for what we put down. We wanted a certain color for the model we choose. They did not have it in their inventory but were able to get the model/color from another dealership. To make the sale that day, they were able to pick up the car from the other dealership. We drove home that afternoon with our new Ford EDGE SEL.Thanks to all who helped to get our new car.

Do
Review №92

When I bought my new vehicle, July 2019 from Liberty, it was one of the best experiences I’ve ever had buying a car. I hate buying a car- it’s almost always a long, painful process.Buying a vehicle from Dale at Liberty of Brunswick changed my experience and expectations.I have used the service department for oil changes and regular scheduled service- outstanding customer service!I am completely satisfied with my entire experience with Liberty Ford of Brunswick. It’s been one year and the service and customer experience just keeps getting better.

Ro
Review №93

Ive purchased several vehicles from them and I have always been happy with the sales and the service departments

do
Review №94

This time svc was great. waiting room nice. wish systems condition would be furnished like before but svc generated computer copy for me. thanks.

Te
Review №95

A awesome experience at a awesome dealership! The guys back in the service & parts dept are great ! Unlike other dealerships these guys go above and beyond every time and is much appreciated. Thanks again Ray for the awesome service you provide and the team you have is above the rest🙏

St
Review №96

Sam was such a great help at finding me exactly what I was looking for! I’m so happy with my new vehicle!

Mi
Review №97

I went in to buy an SUV. Walked through the front door where several salespeople were standing by the front desk. No one addressed me or asked to assist, so I went to the vehicle that I was looking for. I got in and out of the SUV. Walked around looking at it. Several salespeople walked past me. Nothing. Twice I stood a few feet away from salesmen alone at their desks and stared at them. Neither bothered to lift his eyes from his computer screen.After 20 minutes, I left. I told the manager at his desk on my way out that I guess they don’t want to sell cars.If that’s the level of service at sales, what would it be like after the purchase? I’ve never seen so many people doing nothing while a buying customer is walking around the showroom.

jo
Review №98

Dont waste your time .

Ca
Review №99

Chuck, the salesman, tried to find me a new Ford Flex to replace my 2011 Ford Flex, since they were not making them for 2020. We looked all over and found one to my liking which I purchased. The deal went through smoothly and I love my new car. Another reason for the purchase was the 0% financing on the vehicle. Would purchase another vehicle from this dealership.

Da
Review №100

Salesman, Randy, and Finance mgr., Steve, Could Not Have Been Better!!! This was my daughters first (co)purchase, Exactly the car shes wanted for years, and they treated us both like princesses!

Information
84 Photos
100 Comments
4.2 Rating
  • Address:3101 Center Rd, Brunswick, OH 44212, United States
  • Site:http://libertyfordbrunswickohio.com/
  • Phone:+1 330-225-9141
Categories
  • Auto repair shop
  • Ford dealer
  • Car dealer
  • Used car dealer
Working hours
  • Monday:9am–6pm
  • Tuesday:9am–7pm
  • Wednesday:9am–6pm
  • Thursday:9am–4pm
  • Friday:Closed
  • Saturday:9am–7pm
  • Sunday:9am–6pm
Offerings
  • Car hire:Yes
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Cheques:Yes
  • Debit cards:Yes
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