Salesman Joel Sanchez gave an amazing service. He made our purchasing process easy, and satisfactory. He went above and beyond to find exactly what we were looking for and explained every important detail.Finance department no so good; as soon as you reject warranties, the communication and attention changed.

Was referred to Payne V/W by a good friend and told to ask for Arturo Juarez. My friend told me that I would be treated well and given a good deal.Arturo treated us with great patience and respect while my wife chose and finally picked a vehicle that she wanted. Arturo went on to show us with great patience how to use all the fancy devices that the carhad. I was totally impressed by how long we were in and out with the signing of all the paperwork. Previous times in other dealership we would be there all day and sometimes had to return the next day.All in all we were totally impressed with the deal we got.

Ivan Gomez was an amazing salesman. Made everything easy. Thank you again. Our second vehicle purchase here and can’t wait for the next.

The sales person, Gustavo, was awesome, he listened to me, and presented the car I needed. Was very polite and helpful. Also the finance department Robert was very professional and courteous, didnt twisted my arm to up sell me things. The sales manager was also realistic and very professional.Perfect team. Thank you for allowing us to have a wonderful experience buying our first new car.

Fantastic service that my family and I received. Arturo Juarez, Jr. was a magnificent sales consultant that guided us at every step of the way. Patiently answering our questions and treating us like family :) Will definitely be back in the future to purchase another new vehicle from them!

I am in love with my new vehicle and the customer service was excellent. They made sure to make me feel at home and at ease. Thank you!

Untrustworthy, irresponsible, no courtesy, disrespectful of my time. I placed an order for 4 parts through their website on July 12. That was 7 weeks ago. Today is August 30 and I still have not received my parts. Within the last 7 weeks, VW Payne Brownsville did not provide me with updates about my order. I had to call them for updates. Within the last 7 weeks I have had the same conversation with their parts department multiple times: I call, they tell me that one of the parts I ordered is out of stock and discontinued, I tell them to refund me for that part and ship me the rest of the order, then they promise me they shall do this the next day. It never happened. On August 20, I called them the 3rd or 4th time. I finally received a refund for the unavailable part a few days later. Thank you. But today is August 30 and I still have not received the rest of my order. I paid for shipping when I placed the order. I am about 70 miles away, it should not take this long. If I dont receive my parts by the end of this week, VW Payne Brownsville, I will sue you for fraud, you will lose, and a Cameron county judge will order you to return my money and pay my legal fees. How does that sound?

I went in to have my oil changed and an inspection in order to register my license plates for the year 2021/22. They are always kind and courteous and very polite and professional as well as friendly. I give them a 5 star rating and would recommend my family and friends for any automobile purchases and service.

Great service,smooth process with my vehicle purchase. Very attentive...

Joel was awesome in helping me find a new vehicle. That new TAOS was the perfect car for my needs.

Great place to buy an automobile. Friendly staff and really helpful with ones needs..

Awesome customer experience. Sales man was very informative on the auto’s. Kept us on target with what we were looking for. Finance was great as well. No issues or surprises in the end!

We had a great experience with no delays or going back and forth while getting all papers ready. Of course we got a great deal. Very happy with the Tiguan we got

When you know what you want and they don’t try to push you onto something else that’s a good experience right there! Went in and out in 35 minutes and Im just waiting for delivery of my vehicle by next week.

I was in Brownsville running errands and my tire pressure light came on.I stopped at the dealership, it was about 10:10 am. They were busy. However when I explained my issue Tomas Vazquez my service advisor took my information and called to Abdiel the mechanic. Abdiel took my key and put my car on a lift. Wow within 30 minutes I was on the road again.He had checked to make sure that I didnt have a nail or leaks from valve stems. All tires were found to be 28psi. He aired all tires to the proper psi and I was good to go. I have been coming back to Payne Service in Brownsville for 13 yrs and this experience is why! Thanks guys, yall are awesome!

Great experience as always! Very knowledgeable salesman, Mr. Franco and great Finance Manager, Mr. Bautista. We will definitely return in the future! 👍 Highly recommended.

Payne Brownsville has been such a good experience for me. They were very attentive and always ready to answer any questions I had. They really went above & beyond. I’m so happy I chose Payne Brownsville to assist me with my cars needs.Edit: I have now bought a second car from them and they still have the best service I have ever experienced. Definitely ask for Ivan

Amazing service! Our Salesman Ivan was so helpful and gave us hope that there was a way for us to get a new car! The team did as much as they could to help me and my husband out! Definitely would recommend going to Payne!

Took care of our car quickly. Very competent.

Marcos Duran was a tremendous help with our Jetta purchase, I thank him and his team for making the process smooth and hassle free.

Memo was great helping my son find his perfect vehicle!

I recommend for anyone who’s looking for a vehicle to get the best deals at Payne they treated me good and help me out with the best deals and they made it happen for me to leave with a vehicle from there I’m so happy with my purchase and the car salesman who helped me to get my vehicle name Arturo Juarez I’m glad he got to help me out

Excellent customer service . Sales team and managers were very helpful .

I had a wonderful experience while purchasing my vehicle today, Ivan was very knowledgeable he made the whole process easy it was a pleasure doing business at Payne Brownsville everyone we came in contact with was eager to help and very welcoming.

Mr. Luis Garcia is an excellent salesman. I’ve bought cars from him many many times. I keep coming back to him because he’s honest and genuinely cares about his customers.

I always receive quick and outstanding service at Payne Brownsville. Very friendly and helpful staff, wouldn’t take my Volkswagen anywhere else!

The attention to detail and knowledge of the staff was very reassuring and the whole team is very helpful. I felt that every part of the transaction was fair for both parties, from the value I received for my trade to the price I paid for my “new to me” car. I can’t recommend Payne Brownsville enough, incredible experience I had there.

Great service everytime from tomas on service dept

Bought a car with then notices something was broken on it after test drive salesman told me he’d ask service department to fix it and he’d call me back never called me also asked him for some paperwork never provided me with them Payne Brownsville is no good!

I have bought over 5 vehicles for this dealership. this is the first time the salesperson didnt Greet us he acted like he didnt want to make a sale and took a long time to get the keys for a vehicle that I asked for and ended up getting another vehicle keys instead because he couldnt find the key bad service at this location.

Dropped of our car on a Thursday for a check engine light and on the following Tuesday it had not even been checked. Service reps ack as if its a bother for us to bring in the vehicle in for service. Un apologetic and since we have no other option we are at their mercy. Not happy with the service department. At least provide a loaner vehicle if the service department is over whelmed with work. Management must work on solutions for this problem.

Services was done una timely manner. Everything was good!

Wonderful customer service. The salesman, Ivan was very knowledgeable and not pushy at all. He took the time to explain everything to us.

Very bad customer service,Try to get info on a AtlasThey have false advertising showing suvs in their page when they don’t have any, just to make people go for nothing and waist their timeThis is unbelievable

We came all the way from the upper valley to purchase our first VW. Great customer service from Mr. Guillermo Perez and everyone else.

Stopped in and asked if I needed an appointment to be helped out. Said someone would be right with me. No one ever did. I just left.

Guillermo Pérez in Brownsville Payne he is a good Car Sales man. He explained everything on this Vehicle that we got. He help my son and I. He is very attentive to his job. He knows what he’s doing and I do recommend him to my family and to my friends. As a matter fact, I have my sister going and a friend from work going to see the vehicles with him. I do give him a Five star. May God continue blessing him.🙏🙏

A lot of great staff that really want to help you get a vehicle, not just talk but actually takes actions on helping customers

I was by payne, yesterday,6/16/2020. I have to say they were very professional and attentive to our, customer, necessities. They acknowledged my concerns and answered all of my questions. For example: I was concern about buying a Volkswagen vehicle because Ive never driven one. And the seller, Ivan Gomez, shared the pros and the cons, and also shared his own personal experience. Thank you!

Great service and thanks to the service technician Jesse

GREAT service and very accommodating when it came to scheduling my appointment and getting me in and out in a timely manner. Staff was extremely friendly and kind.

The auto maintenance and repair department is great. They are always friendly and helpful. Very accommodating and fast.

Great service from Gumaro! The car broke down while our girls were on a road trip. I talked to Gumaro, explained the situation and he was quick to help. Diagnosis was accurate and price was fair.

Fast and excellent service. Thank you Arturo Juarez Jr., Will definitely buy here again.

Friendly bilingual service. The lot was a little small for variety and it did take nearly 5 hours to get our vehicle purchase processed.

5 stars for the Parts Dept correctly finding me my parts that I needed unlike the Payne volkswagen in mission. Great price compared to auto parts stores or online.0 stars for service- A big issue I had here is that I have a recall on my vehicle that wasnt fixed properly at another dealer. Payne did not do the recall so its not their fault. Its covered under warranty and the service advisor/manager Guamaro Castillo didnt want anything to do with it and advised me that I would have to pay out of pocket because they did not want to get management/ other dealership involved so that they would have to cover the repair costs. As advised from previous dealers Ive went to for maintenance it is no big deal and if they had available time to work on it that they could and it would be covered under recall warranty. If you want to be given the run around and gutted for extra charges this is the place.11/18/2020

Very friendly and professional environment! Wait time was not long! Perfect!

I got the Arteon and the service from Luis and Jorge is the best. I always enjoy their service. They go out of their way for me and treat me like family. Thank you. I also love the car.

Awesome and fast service

This is a big dealership with multiple locations and I am not a big fan of this type of business. They charge a lot of money and I mean theyre ShopRite is more than double of other shops in the county. They will tell you that they are an authorized Volkswagen dealer and they have been blessed by God or something like that but I think the shop rate was over $260 an hour and then there is a shop fee on top of that just for paper towels and sweeping the floor. Im sure they do good work but I have a mechanic that I trust and he is less than half the price and I get quality work and dont have resentment over being screwed by the price

Great dealership, amazing service!My family is very happy with our new cars and Luis Garcia is an awesome salesman, very professional and always make sure to educate us well on how getting the best out our car.

Payne Mission and Payne Brownsville Mitsubishi and the entire Payne Auto Group Family are a First Class Automobile Sales Outfit. From their first class employees to their first class customer service experience they are in my opinion the #1 Automobile Dealership in the United States.I have personally dealt with New car dealerships across the USA. From California to New Jersey and Arizona, New Mexico, New York, Georgia, Florida and throughout the great State of Texas and none can match the Payne Family Auto Group.I first purchased my first car from them back in 2005. For almost 15 years as their customer, I have always received professional, polite and very respectful treatment. The long list of exceptional employees I have personally met and recently done business with at the Mission, Texas Mitsubishi location include Bert in the auto detail shop, courtesy shuttle driver Dario, Service Manager Matt, New car sales Jonathan Betancourt, Mission Payne General Manager and team leader Mr. Freddie Flores and via telephone I also met Payne Brownsville Mitsubishi General Manager Mr. Manuel Mar. And they are all of course a reflection of their exceptional leader and Payne Auto Group owner Mr. Austin Payne.They have always earned my trust and loyalty. I can honestly say that I always feel my business is appreciated. I recommend anyone in the market for a new or used car to contact any one of these highly trained employees at the Mission, Texas location. Just be honest with them and tell them what you need. And they will always go above and beyond to help you.

Service department was busy today and still didnt have too long of a wait. Came in for an oil change. I mentioned an issue with charger and it was fixed! No additional charge. Plus, I was given a poncho cause of the downpour! Great service and attention to customers.👍🏻

They have the best customer service !!

Great service, extremely friendly

Great customer service from the entire staff.

Tomas was very helpful and accommodating in the service department.

Great buying experience. Great vehicle selection. Great salesperson. Great finance person. Quick and easy deal closing. Will definitely recommend Payne VW to family and friends.

Was very pleased to be a customer of service of Payne VW. I purchase my Jetta when living in Missouri and have been pleased with service with this dealer.MY one suggestion that when I had my service in Springfield, MO, it did not what service I received, oil change, 40,000 miles, etc. Dealer always washed my car. Nice touch, wish Payne did this.

I’ve had VWs for 20 years and it’s always a struggle to work with this particular service consultant at the Brownsville location. He’s lacking customer service and he’s very argumentative. Other than that, the manager at the service department is outstanding and always willing to work with a loyal customer.

Amazing people!! They always tried to make me feel comfortable and make sure that I understand everything on the process of the deal. I highly recommend this place !!

Went there to view a used chevy cruz to possibly buy. Rear right tire was flat, car was on empty gas, shaking once i started it. The check engine light was on, took it on the highway... transmission was trashed... car would not go passed 60MPH when i accelerated. Salesperson was very pushy for me to make a decision fast. Before credit check he was very nice & after that he changed into another person. They were trying to sale that car for 14-15K. You tell me you are an honest person but try to sell me this messed up car. I understand the job is to try and sell the car but the whole experience was bad. If you are buying from this place do your research.

Work was satisfactory, however once home I noticed a new dent in my door that was not there before.UPDATE: After messaging my service advisor Aaron, he got the dent repaired for free and arranged a ride back to the house while the work was being done. Went above and beyond in resolving the issue. Would reccomend this dealership to anyone looking for quality service.

All I have to say is that Mr. Joel did a great job helping me get my first car in an agency. He always kept his integrity at peak towards me and even though he did that I doubted him because of past experiences and I’m very sorry for doubting your word Joel. They worked hard to help me out. I really appreciate that they did this for me. The car was a little pricy and I would of loved if they could of helped me a little more to reduce the price, but they really showed me what customer service at it’s best is. I really recommend this place, very family oriented and always willing to help.Thank You all who helped

Great service, very good employees willing to give the best advice to customers!!!

Excellent customer service

Awesome experience and great service over all!!!

Smooth experience with helpful and friendly people

Fast friendly service. Excellent service crew.

Great Service,Profesional personal,Prompt Service

Pancho Gómez sold me a 2020 Atlas and I love it!! Second Volkswagen I purchase from him. Everything was done fast and he catered to my working schedule. Will purchase from him again!

Great service. Fast turnaround time. Thank you VW Brownsville.

Very helpful sales agent Awesome service very friendly and pleased with the car I bought

Great customer service!!

Service was excellent. I got the vehicle at the price I needed. Highly recommend!

I went in for my convertible EOS top and Gumaro and the staff have been nothing but short of excellent!!! Aaron and his team have taken exceptional care of me and my vehicle. I have extended warranty that covers rental but rather than have me wait for that paperwork to go through they loaned me a car right away no questions asked! Visit Payne and you won’t be disappointed

Luis Garza was so nice and helpful! Thank you so much Payne for having trustworthy, knowledgeable and friendly sales representatives.

Great customer service and excellent experience!

I was very happy with the service I received from the check in to the review of the work. Honest friendly staff.

Friendly and fast service and seem to be glad to help me also told me about some recalls and got them done over all it was a good experience and will keep returning to this dealership thanks for the good job Aaron in service

They didnt know anything couldnt give me answers

We could not be more pleased with our experience at Payne Auto Group. We purchased a vehicle from Payne Brownsville but we live in San Antonio. They answered all of our questions, were extremely responsive, and incredibly kind. They drove the vehicle to us making our car buying experience so seemless! Give Hector Cruz a call if you are in the market for a car. He was the most kind car salesman we have ever dealt with. We highly recommend this team!

First class service at this dealership, brings me back to buy my vehicles.Service department the best I am very pleased with the service manager Arron.

Excellent service

The customer service I received was amazing . Luis was very helpful and knowledgeable about my vehicle . I Will definitely be recommending him to my family and my friends . He made the process hassle free . Thank you Luis and Payne for a wonderful experience.

Called for a part I needed that day and they said they had it, only for me to go and they say it was wrong part and they had sold it earlier! Told me to go all the way to McAllen, I was extremely upset cause I needed that part today. and had they got the correct part in the first place and notified me they had only one left, I would have ordered it right then and there. Instead I wasted time also they didn’t even care that they messed up

No good

Great service from Tomas

Service dept was very helpful and friendly

Excellent service, quick and precise.. would recommend to anyone needing service

Great customer svc, awesome experience with salesman memo perez !!! Very helpful

Aaron and his team at the Service Department are extremely helpful and attentive. This is some of the best Service Department Ive dealt with.

Thank you so much, Luis Garcia. Excellent service.

My deepest appreciation goes out today to Robert Bautista(Salesman), Hector Cruz(Used Car Manager), and Frank Ruiz(Finance Manager). Payne has the greatest sales staff here in Brownsville. These guys put together the greatest deal for me. They made my wife and I feel valued as a customer. It was a bumpy ride but when the roller coaster ended, there sat my most perfect truck. For anyone out there considering a new or used vehicle or any Veterans out there thinking about using the VA Vehicle Allowance benefit, this is the place to go to. A few days ago, they didnt know what it was, but we all quickly educated ourselves and got the deal done. Thanks again to Payne Mitsubishi for my 2016 Ford F-150.

I always use them for my vehicle maintenance needs.

Very helpful.

Great! Very helpful salesmen!

Customer service from Tomas was excellent and timely!

Incompetent service department! Incompetent parts department! My experience with Payne Auto was disastrous! Initially, the parts department ordered the wrong parts followed by a failed attempt by the service department to install them. Once the right parts were secured, the service technician damaged a different part during the repair effort. A wrong part was ordered followed by another unsuccessful attempt to install it. I do not recommend Payne Auto and give them one star because I cannot give zero. You have been warned!

Thank you so much Roger Davila! You are an amazingly helpful salesman and went above and beyond my expectations! You made purchasing two new vehicles a breeze and I will definitely recommended you to anyone in the market for a new vehicle.