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Genesis Health Clubs - Broken Arrow
2360 W Kenosha St, Broken Arrow, OK 74012, United States
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Genesis Health Clubs - Broken Arrow

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Th
Review №1

Been needing to get in shape for yrs now so finally stared at Genesis on Kenosha, BA... Well, what a well run operation and amenities through the roof... Matt made sign up so simple and is a great source of encouragement. After talking with him for a long time back and forth, one comes to the realization that he loves what he does and really wants to help folks succeed...So after the hot tub and meeting so many neat folks, i hit the pool and was planning to leave when the Water Aerobics/Water Fit class began...several people encouraged me to stay and check it out, and i mean they were really enthusiastic about the quality of the class....so i did...WOW WOW WOW !!! never have i experienced anything even close to the Water Fit class. The lady that led us in so many fun exercises played the neatest music and had all the moves to go with it. Words can not do justice, i found myself smiling and at times laughing at how she got into all the movements and how they were so well calibrated and synced to the music, it spoke to how hard she had worked to put the whole program together...An amazing experience to say the least !!!

Ke
Review №2

The best experience of any gym I have belonged to in my 55 years. Matt Whitesell is very professional and was upfront and open about everything in my contract. The whole staff has went out of their way to answer questions and make me feel at home,The gym is extremely clean and all the equipment is kept in great shape. From the time I walk until I leave, the staff are doing everything in their power to accommodate me.And the results speak for themselves! Lost inches of fat and have gained 15 pounds of muscle! Highly recommend Genesis to anyone looking to improve their healthy lifestyle!!

Al
Review №3

Chauncy is a fabulous front desk associate! Seems like a hard worker because he’s there everyday and always friendly! Hopefully he never leaves because this place wouldn’t be the same without him.

Ch
Review №4

Brandi Geigers classes are so much fun and she is an awesome instructor.

Ro
Review №5

This location is closest to my home. 5 stars

Ke
Review №6

Has everything that you would need for decent workout. Equipment is always clean and the pool is nice. The downside is that they no longer play movies in the cardio cinema. I was told they have plans to remodel but they don’t have any definite plans produced for the remodel. If not for that, would be 5 stars.

Li
Review №7

Nice people, staff AND customers. Easy check-in. Clean. Hand sanitizer dispensers available, and disinfectant sprays and paper towels are available for wiping down equipment after youre done.

Sa
Review №8

Chris and his team have gone above and beyond to help me out, make sure I’m comfortable, and make sure I keep going! Very good gym to be apart of!

A7
Review №9

David Polakovs here, took me forever to get in, but when I did Chris was more than willing to help me out with the plan that fit me best. Very informative and professional. Definitely happy to start this new journey.

We
Review №10

Great Gym! Wonderful group classes and best environment!! It has a Kids zone and Kids activities/classes which is a plus. They also have date nights for parent where you drop off Kids for a movie night and you can go on a date with significant other. 💜

Se
Review №11

Lots of ammenaties, staff is helpful and kind, nice equipment, overall good vibes. 6/5 stars

Ju
Review №12

Great gym. Very clean. A lot of options for equipment, which is very well taken care of. Staff is very helpful.

An
Review №13

Not open 24 hours and the normal hours arent that great...if your an early gym person or one that works late its not for you...the employees that are good are great seems like it could be run better. Gets the job done but considering the price and locked in 1 yr contract and hours, 10 gym, the hub or planet fitness gets the nod in Broken Arrow.

Br
Review №14

Love the community! Russ and Kayla are awesome and greet me by name when I come to class. It’s clean, safe and FUN! I love it!

Pa
Review №15

The broken arrow location is a great location. Clean, carpeting in locker room, great amenities, individual showers, well kept.

To
Review №16

I like it. Missed a lot of time due to the Covid-19 virus. I have returned, it is clean and a pleasant atmosphere. I recommend joining. Health and exercise go hand in hand. I feel much better when I exercise regularly.

St
Review №17

The place is clean, the price reasonable, the staff great, the classes engaging, and the feel both safe and warm.

Je
Review №18

I really appreciate the group classes and how well they are put together. Russ, Kayla, Brandi and Allison are incredible at leading and encouraging.

Mi
Review №19

The instructors here are just fantastic! They’re encouraging and friendly! I’m love to attend the class!

Ja
Review №20

I absolutely love the group fitness and spin classes. It makes waking up early so worth it.

Vo
Review №21

Clean with good equipment, sauna & pool are a plus!

Al
Review №22

Always friendly and taking Care of customers. Highly recommended

Br
Review №23

The group classes are amazing!

Be
Review №24

Love love the Barre class! Childcare is great too!

Sa
Review №25

Awesome fitness center great place to workout a lot of equipment

Jo
Review №26

The staff is always friendly. They prioritize health and safety. Genesis has a great amount of workout equipment, so you never have to fight to use what you want. The group classes are my favorite. They are challenging and fun. Genesis is a great gym for anyone who is serious about their physical health.

Ry
Review №27

Fabulous Genesis, has all the equipment and stuff of all the others with a Olympic pool which I never use but for your information purpose.

Bo
Review №28

Went by today based off of multiple ads on FB talking about a no contract deal. Stopped in and had by temp taken by the guy behind the counter. Told him what I was there for. Almost immediately a sales rep practicly jogged over to me and in rapid fire talking started asking questions and seemed disappointed I knew what I wanted which was just the aquatics. He gave me a form to fill out and didnt let me finish due to him making a sale. He had to complete the form as quickly as possible. Kept repeating himself. As fast as he would ask a question, he was asking another before I had even answered the first one. As fast as he talked and quick jittery movements it was almost as if he had way too much caffeine. But I went in with the intent of joining for help with my disease issues.The facility was clean and quite without a lot of grunting, weight plates crashing or just loud voices. No spills noted anywhere. Lockerroom was clean and orderly. Despite all of the cleanliness didnt see anyone except the guy @ the front desk doing any cleaning. The gyms official policy is social distancing with masks as an optional choice.Despite the high pressure sales approach, I do recommend the gym for everyone. Child care available on site.

Al
Review №29

How do you give zero stars to a company on Google? If I could, I would. This company is a scam and will steal money from you. Make sure to cancel NO EARLIER and NO LATER than 30 days or you will be charged. You better set a reminder to go in exactly 30 days before your contract ends EVEN IF the country is in the middle of a PANDEMIC! I could not have made it into the location to cancel even if I wanted to due to COVID-19, but I know I will not be getting my money back. On top of all that, I went in 6 months ago to cancel my membership to which I was told I had to wait EXACTLY 30 days to issue written notice of cancellation. I asked for a copy of my original contract which I’m 99% sure was forged to say 36 months. There is no way in hell I would have signed a 3 year contract after Genesis purchased Gold’s, because I didn’t like Gold’s much either, but it was my only option at the time. I have read other reviews saying that Genesis is known for forging contracts. So, if you do decide to enroll for membership with this sketchy company, keep a copy of your original contract on file.

Ji
Review №30

I have been an active member for a long time. Always clean and the staff is helpful. Pool is clean and a basketball court. There is a lot to do for a good price. I have enjoyed the yoga class before covin19 closer.

Bl
Review №31

Middle of the playing field for gyms Ive been to. Heard a few times now that the gym is getting remodeled and havent seen any sign of it. Most days during prime hrs its crowded but to be expected with a gym of this size.

Ta
Review №32

Love the staff!

Br
Review №33

When my wife started her membership little under 2 years ago we were told we wouldnt be charged cancellation after a year membership.My wife just cancelled because she simply cant make it to the gym for awhile because she just had our baby and our senior keeps us busy this year.They charged her 100 dollars to cancel. We did have our account frozen but was continually charged 11 dollars than too during Covid 19 PandemicThis is just wrong and we were lied to and feel cheated. She wanted to rejoin next year sometime but these policies are horrible

Sh
Review №34

Canceled my membership with SKY FITNESS, as required. I noticed I was charged again the following month. An absolute nightmare trying to get a refund. I called Sky Fitness and, of course, they dont have any control over it because its now technically Genesis. I called Genesis and they point the finger at Sky Fitness. HOURS of my time spent telling person after person what happened to finally get a call saying my refund would be processed immediately. This was Oct 13th. Today is Nov 9th and still no refund. Two days ago I called Genesis AGAIN and spoke with Manager Chris S. He assured me he would have someone from the corporate office call me to get it straightened out. Someone did call me but they had absolutely no idea why they were calling me so I had to explain it all over again. She then called me back to inform me that my refund was JUST approved on OCT 27th!!! Two full weeks after I was told it had already been approved. Then she told me it would take up to 40 days to see the refund post.Ive worked in accounting for many years and this is a game of cash flow problems. Completely unacceptable for a company to have access and authorization to take money out of your bank account AFTER a cancelation has been signed. SHOULD BE ILLEGAL!**RESPONSE TO THE BELOW REPLY: Instead of asking me for details (AGAIN) why dont YOU call one of the 5 people Ive already explained the situation to? Chris S. is a manager @ Genesis, Ari is a manager @ Sky Fitness, Kelly R. @ Genesis corporate office, Shyla K. is a member service representative @ Genesis, and there is one other lady but I cant remember her name.My next stop is making a complaint with the BBB. Theres no reason a company this size should have this many complaints about the UNAUTHORIZED pull from bank accounts. If I were to take money without permission that would be called THEFT and I would be charged with a crime. Its time businesses should be held accountable just like everyone else.

vi
Review №35

Friendly staff, clean environment, variety of classes, good equipment.

Ja
Review №36

My family and I love Genesis! They have all the best equipment, friendly staff, and provide childcare! The kids always have fun, and my husband and I get to stay healthy!

Jo
Review №37

I was a member here for over a year. I had cancelled my membership expecting not to be charged again. I have it in writing from corporate. I was charged again today after not being charged for 2 months. I tried to call their corporate number but I only got a busy signal. I also reached out on Facebook with no response.

Te
Review №38

RIP OFF. Run away......

Da
Review №39

I work out with Jaeson Vo. JVO is the truth. He challenges me but not to injury. And he is a nice guy!! You cant argue with facts and results. I GOT RESULTS!!! Its only been about 4 weeks and still getting leaner and stronger. I can see my abs again🤣🤣!!Cant wait until my next workout!!

Da
Review №40

The trainers here are awesome!! Especially Jaeson Vo!! So I walked in 7 weeks ago after 8 different surgeries over 20 years. With my latest being a slap 2 tear/bicep tendonosis. I had not bench press 225 in well over a year. Had all types of knee and back pain.so its safe to say I may have been at a 180lb bench max probably less.In 7 weeks I increased my bench press to 270lb. Found muscles i forgot I had, and stronger than I have ever been. With NO BACK AND KNEE PAIN. #morethanworththeinvestment#JVOEFFECT!!

Am
Review №41

Love this place! My trainer, Luis, is fantastic and I do not feel judged or embarrassed here! Definitely worth the investment

Ti
Review №42

Always a clean place. Everyone is nice and you can always find what you are looking for.

Ju
Review №43

If you like group classes this is the place for you. They have a class to fit your every need. Instructors are incredibly motivating. They have child care, pool, great array of weights.Come get in shape!!

Ch
Review №44

Great gym and atmosphere.

Ty
Review №45

My dad just got a membership a little over a month ago and I have been personally training him and they let me come in Saturdays to train him for no charge, the staff are awesome and probably the best gym I have been to and I have been to alot of gyms, only complaint I have is I wish they would provide weight belts for squats and deadlifts, other than that I highly highly recommend getting a membership here!

Bo
Review №46

A good clean place. But dont plan on a warm or hot shower.

Pa
Review №47

Love Kayla♥️

Kr
Review №48

Genesis is super clean. The machines are readily available. The group classes are great and the personal trainers are great as well. My children love the kids club. It’s so nice to have access to a pool, hot tub and sauna!

Ke
Review №49

Great gym! I would rate it five stars. But Im going to have to stay for. Excellent staff everyones friendly and nice. Sauna and pool! The only reason Im doing four stars is because the cinema room doesnt constantly have a movie playing when I movie ends they dont press play. So theres no way to start the movie. I know it sounds weird but thats what a cinema room is supposed to do LOL. Great gym

Ma
Review №50

Its great place to work out and my trainer Casey is knowledgeable in what exercises to help me the most

BR
Review №51

Gym is clean, pool is nice, all equipment in great condition and in good repair. There are plenty of towels for morning showers and swims, showers clean, bathroom amenities are nice! Kiddos love the Kids Club and I really like the employees. I havent been in classes yet, but Im looking forward to trying those. I also love that I can bring guests!

Al
Review №52

I am loving this place!! Im 51 years old, never been to a gym before!! This place is so welcoming and everyone from employees to others coming have been so friendly and helpful!! I definitely would come check it out

gi
Review №53

Great classes and instructors

Ai
Review №54

Amazing staff & very professional atmosphere. Highly Recommend. Great training programs,Recommend Caleb Benton as a personal Trainer & Maddy as your professional Smoothie Shaker Maker the shakes are to die for. 😎 & Recommend Gracie to watch your kids as you workout 💪🏾😎💪🏾😎

ni
Review №55

I love this place

Wh
Review №56

Recently joined last month and I love it so far! Everyone is incredibly friendly and welcoming. Their personal training staff does a great job tailoring to each persons fitness level and they truly care about the clients goals. Other gyms in town may be more aesthetically pleasing, but the inviting atmosphere just doesnt compare! Great gym and affordable!

Fe
Review №57

Absolutely love this place! I am there about 8 hours a week taking different Group classes and I just cant get enough! Love love love it!

As
Review №58

Theyre not honest at all. Never recommend to sign a contract with them.When they enrolled me (Matt), they didnt tell me the truth on the cancelation policies. after 1.5 years that I went there, I had to move to another state. Then when I asked them to terminate my contract they said I have to give 2 months notice and $100. They said they dont care that i have to move and they dont have Genesis club in the other state. They are not collaborative at all, except when they want to enroll you in the beginning.

Sa
Review №59

“Your life begins at the end of your comfort zone” Neal Donald Walsh famously said. Genesis means beginnings and it is a very suiting name for this health club. I started going to Genesis a year ago after I heard of the amazing impact it was having on my parents. At the time I was insecure, thin, and had a lot of back trouble. With personal training and instruction on the right foods to eat as well as exercises and stretches to do at home, in less than a year I was a new man. I have to say, it has benefited me in more ways than I expected. Not only did my back and posture improve but my muscles have also grown, I eat a lot more, and I feel younger and better about myself every day. At the start I knew being allowed to use all their awsome exercise equipment would be fun, though my assignments sometimes seemed too hard. Now I always wake up in the morning wanting to go to the gym and take on new challenges to keep pushing myself to grow in ways I never before thought possible. While I believe your life really does begin at the end of your comfort zone, you don’t have to do it on your own. Get a personal trainer. Whether you’re middle aged and overweight or in your twenties and weak or wherever you are in your life, there is a better stronger version of yourself that he or she will never give up on helping you discover. I have often said it feels like waking up from a deep sleep. The gym itself has become like a second home to me. The front desk staff is friendly, the equipment is always clean, and the locker rooms are almost as luxurious as bedrooms. Don’t think it’s too late for you. Begin your new life now at Genesis Health Clubs, Broken Arrow.

Fa
Review №60

Genesis in Broken Arrow is a 5-Star Gym. Genesis is my favorite book in the Bible. The First two Chapters began my dynamic lifestyle changes to experience LIFE. My first visit there proved I had made the right choice in choosing Genesis gym for my workouts. The whole process to get me signed in was fast, friendly and efficient. I’m looking forward to participating in Silver Sneakers to improve my LIFE to a new level of fitness.

Ja
Review №61

Great machines, pretty good training, but the payment system is very odd. Always charging and reimbursing. Happened 3 times and then the last one didnt get reimbursed. Loved it here.

un
Review №62

Professional, clean, and staff is very nice! I love this and the Tulsa location and I always look forward to my work outs. If you love to swim this is the place to go!

Li
Review №63

Staff is very helpful and friendly, they have great equipment and a lot of classes to choose from.

Fr
Review №64

So far I like working out here. Dawn is a master beast in body pump on Sundays. Miranda challenges to be the best and fittest you. So far has been the best trainer. Respectful and helpful, friendly and supportive. Jason thanks for placing me with Miranda.

Su
Review №65

I like this gym. A lot. Im in the zone, they doing something right lol

Na
Review №66

I would strongly encourage all to go elsewhere for your gym memberships, as this place apparently does not respect customers, or potential customers from my experience. I am not sure how they got my number, but they have felt it necessary to call and try to sale me on a membership with them. This in itself is not the problem, in fact, I encourage companies to do so, rather, it the appropriate manner. I politely told them that I was not interested, and then their responses was to laugh at me, and tell me to call them when I was motivated about my well being. This is highly inappropriate, and communicates that they do not care about a relationship with their customers/potential customers, rather that it is a transaction. I have an active membership with a competitor gym, which has never treated me with such disrespect. I do not appreciate the old sleazy used car salesman routine in sales. Please do not consider this company, as it is apparent that you are just a number, and not a name. Also, their pricing is not consistent, which is also a red flag on how they do business.

Sh
Review №67

This location is always clean and the staff is friendly during the times I go which is from 5-6am. This facility offers all that an individual is looking for to get the most out of a health fitness club. The price is right for the amenities offered. If you havent found a place yet, Genesis Health Club will provide a well rounded health and fitness lifestyle you desire.

De
Review №68

I love the equipment. The pool and sauna are very nice. Friendly members. But awful staff. The staff doesn’t seem to want to help anyone. The front desk girl that works during the day is the worst. She is rude. She flirts with any and everybody, from employees to members. Don’t expect any customer service from her if she’s flirting with someone. I’d love to give this gym a higher review but the staff doesn’t cut it.

Co
Review №69

I just started going to this gym and I love it. The staff is real nice and friendly. I had a personal trainer for my free sessions and I had Caleb he is awesome he is very good at what he does and is very helpful. Probably the best gym I’ve been to.

Je
Review №70

Excellently maintained and outfitted gym. I travel for a living and hit up Golds whenever theres one available. This one has all the extra machines. Clean showers and spacious locker room, which I appreciate greatly. Jam packed despite its large size around 6pm. Maybe try an alternative time to go.

Jo
Review №71

Matt, who signed me up, lied to me about the details of my contract. I was hired on temporary status and was told after 90 days I would be hired on permenant. I asked Matt, the Genesis rep, if I would be able to get out of the contract if I lost my job after the 90 day period. He said yes, that I could buy it out for $50 if that happens. After the 90 days I was laid off and had to cancel my membership. I contacted Genesis and talked with Chris, the manager, and he told me he would cancel it and get back to me within 2-3 days. Lies yet again. A month later, after calling genesis several times and not being allowed to talk to Chris or Matt, several promises that I would be called back if I left my info and never did, I was charged another month of membership fees that I didnt use. I called corporate and offered to pay the cancellation fee if they refunded the extra month of services I didnt use. The corporate office told me that per my contract I have to pay the extra month and then tried to charge me $150 to cancel. I told them no and called my bank telling them to issue a stop payment on genesis, charge me for that all you want! You can find gym equipment everywhere, personally I want my hard earned money to go to a gym that has honor, integrity, and cares about the people that joins their gyms. A gym likes this one is always going to care more about your wallet than your health and well-being. These people started a gym for the wrong reasons! Money is their motivation for the services provided, so do yourself a favor and find a gym that cares about health, results, and their members.

Gl
Review №72

Working with my trainer getting fit. Luv it.

Ta
Review №73

I love this Golds Gym location. It is clean and friendly with an awesome staff. I love how all of the building is so clean and fresh. With lots of windows it stays bright with the right kind of light to workout with. They have a pool for laps, a hot tub for sore muscles, a Sauna to warm up in. They have clean locker rooms with locks. They have showers and even a towel and bathing suit ringer to get all the water out before getting back into your car. They a lot of teachers and classes. They have personal fitness trainers and just great upper class people that go there and work out. Their is a cardio Cinema that is awesome to watch a movie while running and you forget about the hard work while you gain results. This is definitely the Golds Gym to go to in the Tulsa and surrounding area.

Am
Review №74

Clean, very friendly and helpful staff. My child enjoys the kids club. They have all the equipment you need, and have a great variety of classes to go to. Very happy with the gym overall!

Ea
Review №75

I really enjoy the classes. There is a wide variety of offerings and all the instructors are first rate. Also, the exercise equipment is well maintained and the house keeping crew keeps the place very clean.

De
Review №76

1. Club needs updating. Equipment constantly broken or out of service. Was told when Genesis took over there would be all new equipment.2. Manager and staff not friendly. When changed from Gold’s to Genesis the manager never acknowledged me even though I had been there for 3 years. He walks around on his phone or stays in his office. The short, chubby and bald guy only talks to the young girls and never to me. Of course I’m 64 and married.3. The best part are the trainers. They are the hardest working and the least respected, especially Jason, Shawn, and Niko.4. We canceled our membership and are attending another gym.

Al
Review №77

I love working out here but the location in Broken Arrow, OK is never clean. There is dust and caked dirt in the corners of almost every room. The machinery is never wiped down. I switched from 10 gym because they didn’t clean often and being back in the gym more frequently I notice how unsanitary it is. I will be switching to Lifetime soon if this continues to occur.

Ca
Review №78

Amazing place to work out and get solid gains! Hayden is a dope trainer and anyone looking to build muscle should get with that dude. Great gym, wouldnt be anywhere else in BA for my lifts!

Wi
Review №79

Weve been members for just over a month. Love the staff. Friendly, positive and motivational. Trainers are outstanding.

Je
Review №80

I love Genesis. I have been going here for over a year and can’t imagine going anywhere else. The staff is great. They are quick to make repairs and clean up anytime they are made aware of an issue.

Sh
Review №81

This is a really amazing gym. Clean and probably the most amazing staff specially Matt.

Ca
Review №82

Since Genesis took over I have absolutely loved going to the gym! It is so comfortable and welcoming and they are willing to work with you in anything you ask! The ladies workout room at the Memorial location is absolutely amazing. Its comfortable and quiet! The classes are so much fun and the Cardio Cinema is AMAZING!! I love going to the pool and hot tub after a workout to relax. Then to top it all the locker rooms are SOOOO nice. Recently started new classes and they are so energizing!

Sa
Review №83

Golds Gym held my husband to his one year contract even though he was called into active duty. When he stopped paying his monthly dues, his account was handed to a collections agency. When contacted by the agency he paid in full what they were calling to collect to fulfill the one year agreement. He advised the agency he did not want to continue a membership with Golds Gym. The agency said nothing about him needing to contact Golds Gym directly. Two years later he received a call from the same collections agency stating that his contract was not cancelled and he owed another two years worth of monthly dues! When I called corporate headquarters they said that we were responsible for the amount because the collections agency doesnt have the ability to cancel the contract. Why werent we told that by the agency?!?! And how were we supposed to know that the agency was not a part of Golds Gym?!?! The Golds Gym recovery agent, Jody was unsympathetic and did not even care to listen to all of what I had to say before interrupting me to tell me that it is my husbands responsibility to know the terms of his contract. She continued to say that while over speaking me over and over again. It is hard for me to believe that in fine print on the contract it says, Our collections agency is not a part of Golds Gym. You must contact Golds Gym directly to cancel your membership. Jodys words were, You can ask anyone in the company, this is how this is always handled. So this must be a normal occurrence!

Me
Review №84

Love the class selection and child care. The staff is awesome! From Group exercise, to personal trainers and the kids club staff, everyone always has a smile and is so sweet! Love this place!

Ry
Review №85

Staff is very helpful and friendly. The club is clean and has up to date equipment. We just joined and we’re very excited!

Ja
Review №86

I will NEVER sign up with Genesis again! A month after I signed up, I found my employer would be moving me out of state in 2.5 weeks. I approached the Genesis with my proof of transfer stating that I was being forced to move states, and I had all the paperwork to prove it. The manager gave me his email and then He never responded to me again. I reached out over and over. AS THEY CONTINUED TO CHARGE ME MONTHLY. A lady finally called me and said that the reason they hadnt canceled my account was because I hadnt paid them $150 more! I told her I had submitted all the paperwork, and she was very rude and refused to help me any further. Now, they had already charged me a start up fee, not one but 2 months of service with no stopping in sight, and I was on property twice in total. After asking to speak to a manager, she gave me the number of the corporate office. I have called repeatedly and they have never returned my calls, and I continue to get charged month after month even though I am not even in the state! This is why I HATE Gyms, and especially this one! I will make sure to tell everyone I know that they do not care about your situation, they will ignore your calls and continue to charge you!

Le
Review №87

I have always loved the people at Golds Gym, the front desk crew, group fitness classes and the other members of Golds Gym, but as far as membership and fees goes, I have been lied to, cheated and tricked. I fulfilled my 1 year contract, and I have tried to cancel my account and was convinced to freeze it instead, and cancel later, being told it would benefit me, but all that did is cause me to have to pay 2 months dues before my cancellation would go in to effect...1 month for the freeze and another month for the cancellation. I was told by Kat, that wouldnt happen. I asked her 3 times to verify that to me, and now she says she does not remember promising me I would only have to pay 1 month. I dont even agree with paying 1 month after you cancel, but at least they are honest about that. They kept debiting my account after they werent supposed to and even though I was promised a refund, Ive never gotten it. I should have seen this coming because when I signed up, I asked 3 times, if they had disclosed ALL payments that I would have to make, but they never told me about the yearly fee. I dont even mind paying the yearly fee, but it was not disclosed when I asked to be told of ALL pmts. I was forced to pay my last month of membership up front when I signed up, but now that it is the end, and I have asked about that month I already paid for, I am not able to use it. What a disappointing experience. I am now a member at Lifetime Fitness, month to month, and I am much happier. I can even bring a friend every once in a while. At Golds they would charge me almost $20 to bring a friend for 1 day.

Je
Review №88

I have been going to this location for 10 months. I love everything about it. The staff is great and the other people working out are like one big family. The staff is always quick to fix any issue that may arise.

GO
Review №89

TremendousThe BEST HEALTH CLUB IN THE TULSA AREAGREAT PERSONAL ATTENTION AND GREAT WHIRLPOOL AND POOL AND SAUNA😎

Za
Review №90

Have been to many gyms. This one stands out to me. Staff is always super helpful, and facility is always clean. Filled with motivated people! Wouldn’t want to be anywhere else!

Ja
Review №91

Not really much bad to say about this location, but there isnt really much good either. Not worth the premium price.

Ke
Review №92

I have been a member for quite some time now and have enjoyed the facility and all that it has to offer. Its always clean, equipment in good shape and a good variety. Its also encouraging to see all their trainers busy with clients.

Br
Review №93

Great experience. After getting to try out the services I signed up. Cant wait to get my personal training session.

Th
Review №94

Great gym! If anyone who goes there happens to have a problem with the place just talk to Matt, hes awesome.

To
Review №95

This was does a excellent job on service. They know how to communicate with the customers great. The equipment is amazing

Da
Review №96

Great club. Truly enjoy the atmosphere, trainers, and vast amount of equipment for my use.

Ha
Review №97

Greatly enjoying this gym and the personal training sessions. Signing up and costs are a little confusing since it’s difficult to get any sort of written confirmation of price structure without having a sit-down meeting with staff, but the gym has lots of equipment and seems to be kept up nicely. Wouldn’t mind more open hours, but for a gym that isn’t 24-hours it’s not too shabby!

Ma
Review №98

I am thoroughly enjoying my Zumba classes with Grace and Bronté. I call them therapeutic.. There was a glitch with the B.A. room temperature, high heat blowing during class, but that has been taken care of. Thank you!

Na
Review №99

This place has the best classes and instructors!

St
Review №100

This is a corrupt and greedy company. I moved out of state several months ago and the assistant manager was questioning me moving and asked if I thought about that before I signed the contract. Of course I didnt think about moving when I signed the contract, but worse yet they are still wanting me to pay the cancelation fee when they dont even have genesis in my state. Thank God Cox didnt do that. This is the most greedy company do not even consider it they will pluck money out of your pocket if they can. Lifetime is a superior company and so is the YMCA and they both have a lot more locations and no contracts!! If you do decide to sign up with Genesis read the entire contract word for word because they also have hidden fees.

Information
100 Photos
100 Comments
4 Rating
  • Address:2360 W Kenosha St, Broken Arrow, OK 74012, United States
  • Site:https://genesishealthclubs.com/locations/broken-arrow.html
  • Phone:+1 918-251-9711
Categories
  • Gym
  • Basketball court
  • Body shaping class
  • Fitness center
  • Indoor cycling
  • Indoor swimming pool
  • Personal trainer
  • Physical fitness program
  • Sauna
  • Yoga studio
Working hours
  • Monday:5am–9pm
  • Tuesday:7am–6pm
  • Wednesday:8am–6pm
  • Thursday:5am–10pm
  • Friday:5am–10pm
  • Saturday:5am–10pm
  • Sunday:5am–10pm
Accessibility
  • Wheelchair-accessible entrance:Yes
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