Terry was great! She was very friendly and showed me around the units. This is a very clean facility and its very apparent that Terry keeps it clean every single day! She was very thoughtful and got me some of the best options. She also showed me some things I can add on by the register when purchasing a unit to help protect everything. It was all around a great experience and I cant thank Terry enough. I would recommend this facility to anyone who needs storage!

Very convenient location for me. Very reasonable price. Terry is always cheerful and very helpful. She walked me through the original sign up, explained the PS app, and more recently changed my payment setup and auto pay. Very nice!

This place is above and beyond u-haul. For starters, the prices are much better. Plus here, they do offer some solid materials to cover your belongings. The facility is clean, up to date, and easy to get access in with the code they provide. Our family is moving and going to have to use a few of these units. Customer service deserves 5 stars for helping

I cannot say enough about this Public Storage site in terms of the customer service I received while searching for a storage unit. Terry in particular was very helpful and particularly kind - which was especially appreciated during this stressful time for my family. She took the time to provide all the information I needed, worked with me to find a suitably-sized unit, guided me through what I needed to do to reserve it, and was simply a treasure. Although my family decided to use a different facility that was closer (against my advice! :-)), I will definitely use Public Storage and this site in particular for any future needs. Thank you so much, Terry!

I have been to a lot of storage facilities because of our construction business. I will say this was the best one I have seen. We have a huge project coming up and Terry was super patient with our questions. She was helpful and answered all of our questions that we need. When our project kicks off we will for sure be coming back here. I would highly recommend this property. The facility is clean and has a lot to offer location wise right by the highway!

I bought my own disc cylinder lock for my unit which is indoors and the lady at the counter said that my lock doesnt fit and I needed to buy their own lock. She said I cant rent a space without buying their lock so I bought it not happy about it. When I get to my unit and place my things in there, I noticed that lots of people had their own disc lock or combination lock and didnt have the supposedly must buy their lock on. That really ticked me off. They are not honest and hopefully their Corporate office will get a hold of me.

I was in a tight bind and they were able to get me in a unit that day! The lady in the office couldn’t of been more helpful!

When I needed a storage unit I worked with Terry Im Broadview Heights. She was so helpful and did everything she could to set this renting this unit so easy. She is so helpful and Public Storage is lucky to have her.

Went to check out the facility. It was in great shape. I am going to be signing up our business here for a few units when we move offices. Thanks to the great customer service reps for the info!

Terry has always taken care of me. Excellent customer service everytime!

This storage facility is the best and cleanest i have ever come across. Terry explained the process and made it a smooth transition into our space. thank you for your help!

I needed an outdoor storage parking space to store my motor-home & Public Storage was the perfect location. The area is very clean & spacious. When we first arrived at the facility Terry the Property Management was very nice and helpful and she let us go back and see the area where the motor-home would be parked, she also informed me that it would be best to reserve the space online because they were offering online discounts for their rentals and $1 for the first month. She also informed me that I could complete the rental application online too. The application process was very easy to complete and the next morning they sent me my gate code and all I had to do was show up and go directly to my outdoor parking spot. We saw Terry the property manager again when we were dropping off the motor-home she was just as pleasant and as friendly as she was the day prior.

Do not rent from Public Storage. Charged 2 full months, charged a 3rd month prior to the end of the month cycle and we were not planning on a 3rd month. Been on hold for almost 2 hours trying to get it resolved and cannot get anyone to come to the phone.

Terri is absolutely splendid! :) she was super fast and helpful and answered any questions i needed and reassured me that all my belongings are safe! the facility is very clean and well taken care of and the staff is amazing.

Terry runs a great facility. She was extremely helpful. Location is perfect off 271 on 82. Highly recommend!

Clean place. Easy access off the highway. Very friendly staff.

Terri was wonderful! Very informative customer service associate and very patient. Would definitely recommend this facility

Great customer service. 5 stars

Checked out the scene here and I will say this is going to be a long term storage facility for me. My family and I are moving in a month and I had a lot of questions, never having used a facility. Terry not only was patient and answered everything, but she also gave me super solid tips when storing items. Moving is stressful, but Terry and PS will make this so much easier for us!

Terrible experience here. First I want to start by saying that the actual staff at this location is really nice, I have not had any problem with them. My problem is with the business model. I was not told that the rate would increase... Please understand that the price that is advertised is like a cable introductory price; it absolutely will go up, and not by a small amount. My rent went from $137 per month to $147 for a 10x10 unit, and this was only after 6 months! I do not know if it will go up again after 1 year because I got out of there before that. I know it is only $10, but if you need long term storage, then I would ask about how much your bill will increase. Also, move out at the end of the month and remove your lock from the unit. If you go even 1 day over, you are paying for the whole month! I moved out the last week of May, and since there was no one in the office to ask questions about moving out that day, I left the lock on. I was not able to get to in contact with anyone from public storage until the 3rd of June and they said tough luck. Also, while I did enjoy the staff at this location, the general customer service over the phone is actually terrible. They will not work with you, try to understand you, and are just plain rude. I would look elsewhere.

I walked in yesterday morning and dealt with a wonderful young lady named Samantha who guided me through renting a small unit and the whole process took less than 20 minutes. She was wonderful! Clean, safe,well organized location!

I have been to many storage unit places for our business needs. This by far was the best weve checked out.

Terry was beyond helpful and this storage facility is very professionally run. Highly recommend!!!

Terry was very helpful and made this experience easy for me. She was very thoughtful and made everything go smoothly.

Terry was super nice, thoughtful, and answered all of our questions.

I called several storage places, and this place was the best. They were also the only place where someone answered the phone immediately to answer my questions. I didnt need to navigate press one for...Terry was absolutely wonderful to work with and helped me get what I needed. We set everything up over the phone, it was quick and easy.I feel good about my things being stored there safely.

This place is wonderful for storing. The agent Terry really helps me a lot. She is really patient and really enthusiastic. She waited for me to call my friends. I’m here alone, she helps me carrying my packages with her own car. I would recommend this place to everybody. It is fantastic!

So far so good. We needed to upgrade lockers and it went smoothly. Terry has been very helpful!

Terry at Public Storage in Broadview Hts is great to work with. She gave me an honest opinion on the size of storage unit I needed. She was always helpful, knowledgeable, and kind when I was there. I highly recommend this location.

Great place if you need long term storage!

Signing up was so easy. Terry was very thorough. Also very nice. The area and the lockers are very clean. I’ll definitely recommend this to others.

Easy to get a unit, easy to change if your needs change. Great service and communication from staff.

I am pleased to say that I dealt with Carolina and she was awesome and very friendly. Carolina answered all my questions and left me feeling really good about picking this location for my storage needs I highly recommend this facility.

Excellence at its Best! I had the most rewarding experience with Terry at Public Storage! Terry was very professional and knowledgeable about the products and services with Public Storage. Terry delivered the best customer service that I have ever received at any storage facility. It was a true blessing to have encountered Terry, I highly recommend the Broadview Heights Public Storage, where as a customer your business is truly valued! ❤️

Found cockroaches in my unit on 8/22/2020. I had to throw out a new mattress and rug after finding droppings and carcasses all over the unit. I wouldnt store anything of value here, and the vermin insurance only covers $150 after you pay the $100 deductible.

5/5 stars for Terry and the team!

Terry was very helpful with our rental, explained the procedure, payments, and scheduled a walk through to pick a unit size the same day that we called. The price is good, units and grounds are clean. The rental process took very little time, and we were very pleased with the availability of the unit size we needed. Thanks Terry!

Carlina was so helpful when I came in to get my storage unit! Definitely would recommend coming here!

Terry was super helpful, kind, and answered all of my questions. 5 out of 5

From Parma, heard great things about this facility and they were all true. We are moving in a month and have found our place to store everything. We will be using this place 100%! Customer service was 10/10. Showed us what unit would work best, what we would need to cover our belongings.

Very professional call center with extremely efficient process. Terry guided us to the right unit and got the details taken care of quickly. She is friendly and a real pleasure to deal with. Great experience overall.

Geoff was very professional and courteous. Showed us the paved, numbered, parking/storage spot; provided price & payment details; and asked if acceptable before any talk of signing a contract. The contract signing was very straightforward and thorough. Very reasonable monthly rate.

Terry was great. She helped a lot with knowing what to order and what type of unit we may need. Showed us everything about merchandise and other perks that would be helpful. She was so sweet and nice!

An excellent facility with perhaps the friendliest staff out there. The only downside is the indoor units are not temperature controlled, nor are the main doors locked - it would be nice to have that little extra security. Either way, a solid location and worth it.

An amazing customer service. Im from NY State and this place is the only storage place that are really great in everyway. Amazing place for college students..Great price...Also best customer service guy named Geoff an amazing person so nice and understanding. Well do his best to make sure you are good. One thing to the manger make sure you fix the AC system in the office for this hard-working guy. Also should pay him 100K at year. For everyone make sure to bring cooled starbucks coffee amazing guy. 100

I needed a spot for my RV at the last minute. Terry was very thorough in explaining the procedure, and had me choose which space I preferred. Very positive experience.

Terry was friendly, courteous & so professional during the reservation & check in process. The facility is very clean & well secured. I decided on this facility after reading the impressive google reviews. I would highly recommend to anyone looking for a storage facility.

Wasn’t sure where to store our moving equipment. Terry was so helpful. Me and my husband will be following up and moving back in a few months. We’ll be here and highly recommend you use them!

Thank you so much to the staff. Terry was behind the desk and she was great. She walked me throughout everything, made the experience nice and easy. She is fantastic!

Terry is friendly and fantastic! This is the 1st time in my life Ive needed a storage unit and I am very happy with my experience.Warning... 5ft is VERY small though 😂🤣

I rented a storage unit, which was clean and secure. But the customer service from Terry & Val exceeded any expectations I wouldve had from a storage facility. Terry was consistently helpful to me during one of the tougher time periods I have had, understanding, and ensured I understood all the rules and time frames. Thank you again for always going above and beyond!

Tony and Terry were both very helpful. Terry helped me secure the unit and when I arrived Tony was very thorough and efficient in getting the paperwork completed.Tony showed and inspected the unit with me. It was a great size (5x15) and very clean inside. I highly recommend Public Storage in Broadview Heights for great service and great value for the money. All other units I checked were more expensive

Was a wonderful experience! Moving and storage and such a hassle but Terry was so nice and outlined everything perfectly! Facility looks great! Im very happy with everything! Thanks Public Storage!! :)

Loved the location and the price . It was close to home and very easy to move are travel trailer around in side. That all changed when there gate would stay open and not close for weeks on end, and are camper was broken into. They advertise locked gate and camera. They wouldnt even fix the gate. We will no longer be storing are camper there any more

Terry was very friendly, helpful and professional. The Public Storage space was spotless. Excellent experience.

My wife and I chose the Broadview Hts location since it was near our home and we needed temporary storage space while our new home was being built. We never expected to meet such a friendly and helpful manager that we found with Terry. She was an absolute delight to work with and we would highly recommend this location. Thanks again, John & Becky

I visited the property about a week ago and was impressed with the customer service and cleanliness of the property. Terry was very friendly and professional and did a thorough job of explaining the pricing and process for renting a unit at her property. She took the time to show me the different size units as well. I am hoping to maybe rent a unit after the first of the year.

I have never seen anyone nicer than the lady that works there. Very helpful, super sweet with a huge smile on her face, and very understanding. She helped us find exactly what we were looking for, explained everything very clearly to us and answered all my questions. I don’t write a lot of reviews but she really deserves this. Also the place is very clean. Thank you so much.

I really enjoyed the atmosphere. Terry was amazing helping me with all of my questions and concerns and did a great job! I would recommend this location.

I recommend calling before getting too excited about the price quote online. Was quoted $25 online and came in with over $55 in charges. I also very much recommend getting your own lock before coming here and paying $20 for one.The unit isnt the best but its all I could ask for with the low price. They arent the cleanest and the door doesnt shut all the way and seal.Beyond that the lady at the desk was kind and was willing to work with me. I got my paperwork signed very quickly and was able to finish up unpacking my stuff into the unit within a decent amount of time. Giving this 4 stars because its what I needed (besides the crazy lock price) and the lady was nice. But if you are needing a unit that is weatherproof, this may not be for you.

Terry did a great job helping us get a unit ready to use! Very informative!

My wife and I adore Terry, shes the BEST! Always a smile on her face a pleasure to talk to and do business with. I highly recommend this storage facility not only because of Terry but because of its location and price but its well kept compared to some of the other storage facilities in the Cleveland/Akron area.

Terry is always really nice and easy to work with. Answers all my questions every time 😁.

I wanted to pass along a huge thanks to the Broadview Hts staff! Spoke with Terry and she helped me a lot. Highly recommend her and this facility.

Terry was super friendly, helpful and proactive. As soon as we walked in Terry greeted us, clearly explained our options, and showed us the storage space. We were finished with the entire process in less than 15 minutes. I d highly recommend this location for quick, friendly, and professional services.

Loved the experience here. Terry walked me through all the merchandise exceptionally well. Got me the best coverage for all my belongings. The patience and care she showed was truly remarkable!

Terry has been a joy to work with... and I havent even secured a unit, yet! She has answered all of my questions, and asked me ones that I hadnt even considered. She seems very knowledgeable about every aspect of Public Storage. I feel very confident about working with her for my storage needs.

Valerie was exceptional! She was friendly and fun to set up the unit. Valerie drove us on the golf cart to show us the space! She also stayed after her regular shift to complete our reservation. Kudos to Valerie!

Geoff at Public Storage at the Brecksville Broadview Heights location was so helpful and patient when I went to complete my paperwork for my rental. The facility is clean and well lit and very fairly priced.

Getting our storage unit was simple and Terry was very helpful.

Terry, the property manager was so friendly and helpful and made this really easy for me. She was accommodating, so kind, and communicated everything we needed to know. And I really enjoyed talking with her as well! I left the office feeling like I made a friend! Thanks so much!

Terry was super friendly, answered all of my questions. Made this such a pleasant experience!

Spoke to Terry. Extremely helpful. Thankful for her assistance!

Terry is great. She got me all setup and the supplies I needed in no time. Easy access; clean location.

Terry was nice and respectful. Will be doing business here and referring others

Terry called me back to confirm my rental space and time of arrival. When I showed up Terry was waiting for me. The paperwork was effortless and I was in and out in a jiffy. Would recommend this location and Terry.

Terry was very helpful in setting up our rental, and was quick to respond to phone calls requesting info. The price was also quite reasonable, and as Terry explained, if you make a reservation online, there is a price break.

Terry was great help showing me around. I will be back to rent for sure when we move.

I choose 1 star because i know the customer service at this location is no bueno !! the property manager Terry calls me like i have to come in too make a payment yet online payment is t another option. I pay my rental every month yet she calls my cell like like she dont receive no money.My first encounter with Terry she used upsell and choose another larger unit than what i needed., then she tacked on insurance and fees which made my quoted price over the way higher than my budget.Then she told me i cant cancel insurance unless i walk in too do.it. I.After less than five months I will never do business with a company who will make you pay for lock upfront andd then break your lock and make you pay for another on top of you monthly payments .I see some shady business practices going on at this storage unit or just rascist way of doing business.

My storage unit price keeps going up but when I go up there after office hours the gate is always open. Always. I cant remember the last time I had to put in my code to unlock it and Im there 2-3 times a month. Lights outside the units sonny always work. The one closest to mine has been out for a year, I mentioned it twice. I just dont go after dark now.

Terry Ashley provided the best customer service I have received in a long time. She offered suggestions and provided us all the materials we needed for our move. We couldnt ask for more. She deserves a raise! Thank you Terry!

Terry made this experience absolutely amazing! If it was possible to give her 10 stars I would. She was very helpful and explained everything thoroughly. You need employees like her at all of your locations!

Terry was very helpful and informative compared to other storage facilities

Horrible. Do not go there. They call you over and over weeks before your reservation to try and to get you in early and then call you over and over again before its your time to come and move in and then when I got there the lady was very rude try to upsell me to a different unit right away telling me that the stuff I had would probably not fit in the unit that I reserved and then didnt tell me about any hidden fees that they had so the reservation was actually double the cost to move in from what they told me over the phone and via email and she was very rude do not go there. If I could read it a zero I would

While speaking to Mallory, I called to close out a storage unit. She gave me all the information I needed, even went out of her way for me. Fantastic customer service!

Very clean facility. Customer service helpful. 5 stars

Absolutely terrible customer service. They have a dumpster there just like most storage unit places which USED to be for the customers. As it sits inside the gate unlocked for customers who need to clean out there units. The last time we were there, the dumpster was over filled, I tried to throw out a few small things and before I was even out of my truck who ever the blonde lady is that works there I didnt get her name unfortunately, came running out of her office and started yelling at me and my girlfriend. She said we couldnt put anything there because it was full, I told her we pay for this service and it wasnt my fault that they hadnt collected the garbage. She said its not my problem, you cant put that there or Im calling the police! I was stunned. Earlier today we went back to move some more stuff around, the dumpster was completely empty, I thought great no reason for anyone to complain. I threw in one bag and here comes the same lady I done told you last time you was here you cant put anything in there! To which I responded thats not what you told me at all, you said we couldnt leave anything here because it was already full. She then proceeded to tell us that the entire dumpster is only for the office staff. An entire dumpster for a 100 square foot, 2 person office. So I asked why it was out here in the middle of the units unlocked where everyone can get to it. She then stormed off back into her office yelling about God knows what. Extremely rude and unprofessional. Working on getting a new storage unit not controlled by Public Storage.

Terry was amazing! Showed me a few units, helped me to figure out which was best. My family is moving to town in a month, was very patient with me! I’ll for sure being doing business here.

Went in and Terry showed me around. Units were clean, she was great. Excited to join when I officially make the move!

Terri is wonderful and she really made me feel good about renting the unit!! She is such a nice person and knows her job well!!! Love love love!

Went into storage facility and Terry was very patient and very positive and answered all my questions. I would recommend her storage place to anyone so Thanks again Mrs. Terry .

Terry is a wonderful( Person) . Just love this place .Its very clean and the smile on her face just says it all . A little love goes a long way !!! A very safe place to store your stuff .I feel so comfortable and welcomed with open arms .

I had a number of issues and Terry is amazing. She went out of her way to be very helpful and solve all of my problems! She is probably the best property manager I have ever dealt with. Thank you again, Terry!

Terry was extremely helpful and offered to Show me several storage lockers so I could chose the best one for my stuff. She was great!

Really appreciated all the help. Have never used storage but feel very comfortable to come back and do business here when ready!

It was great to have the storage unit close for my sister to find. Terry was a great help and was always there to answer any questions.

Even when times are hard there are some nice folks that will re-storage the love

Terry was very helpful and addressed all the concerns I had regarding the units.

Terry was a blessing... made my visit go so fast and perfect A++

Thanks Terri! Great customer service. Super nice