You should be ashamed of yourselves! An elderly lady was waiting outside of Winn Dixie in Valrico for almost TWO hours waiting to be picked up. I get that sometimes you get busy but almost 2 hours is waaaay unacceptable! Thank goodness I took matters into my own hands by cancelling her cab & took her home. Lord knows how much longer she would’ve been sitting out there if it was up to you. She’s home safe now & that’s all that matters but as I said before, you should be ashamed of yourselves. I hope for other people’s sake, you improve your services.