I brought my 2018 Ford Escape in for a short block engine repair in July 2021. The service representative told me that it would be several weeks due to a parts shortage. I understand - industries are still recovering from the pandemic. Luckily the repair is covered by my PowerTrain warranty. Unfortunately they cannot offer me a rental car because they “don’t do that.” Oh and I can’t keep my car on the lot because they don’t have room but it’s not safe to drive so fingers crossed I make it home (I did).Fast-forward to September 2021, about 8 weeks later. During this time the parts arrived but crucial pieces were missing. The pieces were ordered and may be here this week but who can say (and if they do arrive, will they all be accounted for?). We asked again about a rental car, no dice. I contacted Ford corporate who said that there are ways to get money for a rental car through the dealer. I discuss my options with the service manager who curtly replies that I need to contact Ford for this authorization and kindly reminds me that he is dealing with countless customers at the moment. I returned to Ford corporate - again, it’s the discretion of the dealer. Eight weeks. No car. No loaner or help obtaining a rental car. No idea when my car will be fixed as it sits, unable to make the 25mi trek to work, in my driveway. Built Ford Tough, indeed.Thanks to the Ford warranty my car will be fixed for free whenever Herb Chambers Braintree gets around to it. The warranty guarantees free service but remember folks: you get what you pay for.***Quick update - we are working with the service manager for a repair and rental discount for Monday (9/27). I am optimistic and will update the review once all is said and done.

Spent a great deal of time here today after they called me to tell me they had my long desired ford bronco sport. Everyone was so polite and helpful . In less than 5 hours, I met them, did a great test drive and signed the papers to pick up the car on Friday. Im very happy with my experience!

Originally brought my truck in August for repairs, everyday for over a week I was told the parts are on their way. Its covid so I understand delays. I ask for loner vehicle since the delay is on them, no luck. After a week and half, I finally go and get my vehicle because there is no time frame for when the parts will come in. Fast forward to end of September and finally got repaired. Additionally, what was really frustrating was service tech said my warranty company takes forever to pay so I would have to pay and get reimbursed for the work. After agreeing to pay, service department did work prior to the warranty company approving the work costing me money on work they would have otherwise funded. The kicker to all of this is the warranty company said they pay by credit card and not check, and that Chambers refused the credit card forcing me to wait weeks for a refund check for the portion of work the company did pay for.

I have been there couple times before. I scheduled my appointment in advance informing the reason for the required service. When I got to the center the technical service person told me that she did not have enough personnel to perform the service. Then he told me to go check with the supply person if I had the spare tire I need, and according to availability schedule a new appointment. I went to this person, and he told me that he needs to know the size of the tire, the truck was outside and I dont know how to read tires. His response was that he had no one to look. Terrible service.

Overall an excellent experience. Check-in was easy. Marcelo listen to my description which is not always the case at Ford. In the past I have felt like I should just allow them to run the diagnostic test as they believed I had no clue what was going on with my vehicle. The follow-up was timely and the best best news was it was less than anticipated. Overall o am happy with my repair and will be back in the future.

Wonderful experience from the beginning to the end. Chris, Eric and Corey provided the why and hows and made recommendations so my daughter understood exactly what she was getting. I totally forgot how long the process takes. They should have some snack for the customers.

I had my car serviced and overall had a really good experience. When I went here, they were particularly busy so I did have longer wait times. Everything else was great! The staff was good, they did a good job working on my car, and all my questions were answered. I would recommend Ford drivers go here!

I drove to Boston from Kansas to visit family and thought there was an issue with my F150. Jacob in service scheduled me late on a Saturday to look at the truck. The techs evaluated the issue, determined it wasnt critical and asked if I would like to have the oil changed since it was due. The price of the diagnostics and oil change were very reasonable and I felt they were trustworthy during the entire process. The professorialism, courtesy, friendliness. and accommodation were first class. Would highly recommend the service department!

They had my truck for 8-days and couldn’t fix the backup camera. Pretty sure it sat for a week then they tried to fix it at the last minute. Can’t get them on the phone, they won’t answer email or text. Recommend you take your Ford elsewhere.

My rep was empathetic to my issue which entailed being scheduled on the wrong day. I was scheduled to have my sunroof serviced but apparently the specialist only works on Tuesdays. So why was I scheduled on a Wednesday? Despite the conflict, he assisted in making a better day. Thanks!

Herb Chambers Ford of Braintree Truck Division was the best service department I have experienced in my life. Jacob listened to my concerns. He called me back and made sure everything was set for my appointment. He introduced me to Dave the mechanic that was doing the recall correction. Dave explained everything that needed to be done. The turnaround time was excellent. Herb Chambers should be proud to have Jacob and Dave working for them. Thank you. Larry A.

Awesome experience bought this bad boy but vehicles are scarce these days so be prepared to pay over sticker

My experience with Herb Chambers Ford was great. I put a deposit on a vehicle and my salesman Omar was very helpful and informative. As soon as my vehicle came in he let me know and got all my paperwork and everything started so when I went to pick it up everything was a quick turnaround. The finance manager Jessica was fantastic as well. She was extremely friendly and made the whole process seamless. I would recommend Herb Chambers Ford to anybody who might be in the market for a new or used vehicle.

Great service. With the amount of work my truck needed they got it done in a timely manner and addressed additional issues the truck had. I highly recommend Jacob and the team over at Herb chambers truck Center, in Braintree,Ma

Such great service! Ahmed was so helpful! Everyone there was so nice and had everything ready even though I had arrived early! Very thankful for their quick responses. Everyone was so helpful and I would recommend anyone (especially first time car buyers) to go through Herb Chambers of Braintree. Thank you to everyone who helped me!

Been a customer here for years great customer service and customer support

They addressed my problems in a quick profession manner. ANTWAN LAWSON was professional and polite. Answered all my questions and was extremely kind. I would recommend him to anyone. Great Guy. Keep doing what your doing. Thank you to all mechanics also for your hard word. I know some days can be very challenging.

Came in for a check engine light diagnostic and Jack the service rep was honest and recommended a less expensive remedy. The gesture was much appreciated.

Everyone here is extremely nice and friendly and really wants to do everything they can to help. Very awesome and timely service!

Talked to Shannon over the phone to get pricing on a Mustang Mach-E. I told them that I was willing to wait for the factory order and can place order via them the same day. They asked me to come to the dealership to get the exact pricing. The dealership was a ghost town. I didnt see a single customer. It was just regular employees gossiping and it looked like me coming in disturbed their chit chat. When asked about the pricing, they quoted 10k higher than MSRP even when I said I can wait for the factory order. When I asked why, they said thats how it is (so called dealer markup). If they could have given me the same info over the phone that would have saved so much time. Working in a car dealership is one of the most simplest job. My 4 yr old can do it. I dont know anyone can mess it up. It just shows that low IQ folks dont know the value of time. Time and Money have a trade-off. Working in a car dealership will give you ample time.

The service team is always courteous. Khoa A called me when the work was completed. He explained everything that was done with my vehicle and answered all of my questions.

I just recently bought a car at Herb Chambers Ford in Braintree and it was the easiest process ever. Everyone that I dealt with was amazing and extremely helpful, especially Connor. They are very on top of everything and are extremely flexible and helpful. I will definitely refer family and friends to them in the future.

Service dept is top notch. Pricy but competitive. You get what you pay for. Never had issue with their car care in over 25 years.

My lease was up and I needed to re-lease a vehicle quickly. Having worked in the business previously I knew what to expect at all of the dealerships I stopped into and it was exactly what everyone hates. Not at Herb Chambers Ford. It was quick, easy, no back and forth. They were also the only dealership that offered to evaluated the lease vehicle that I was coming out of as a trade rather than me turning it in and the dealership just purchasing it after the fact. I ended up with the vehicle I wanted and a payment less than what I was expecting. Who wouldnt be happy about that! Thank you.

It was horrible. I went in knowing that i needed a replacement starter. They check my car and said that the starter was completely fine and but that i needed a few different things replaced. I spent over $500. My car now will not start and i had a person check it, only for them to say my started needs to be replaced. I am stuck 3 hours away from home and Ford will not tow my car to get check. They’re making me pay full price for a new started when that’s WHAT I INITIALLY NEEDED FIXED AND THEY DISMISSED IT. They said they can’t give me a discount on the service i need and there’s nothing they can do about it. Jake was completely rude and yelling at me and would not offer me any type of help or listen to my concerns. I WOULD NOT recommend Braintree Ford to anyone.

Jake at the truck center was great to deal with. Easy to schedule and kept me updated with warranty and self pay repairs every step of the way. He even followed up to make sure we were happy with repair process. Thanks again.

The service was great and hassle free. Prices were also very reasonable and better than I was expecting. Would definitely recommend

I had an oil change here today and the staff were exceptional. They were extremely knowledgeable and fast.

Very disappointed with the sales staff, especially Lisa Chamberlain. I was working with her to trade my vehicle and I drove an hour and twenty minutes to finish the deal and they sold the truck I was interested in buying. No attempt was made to call me before I drove all the way there. In fact I received a text at 10:35 AM telling me that she was looking forward to my appointment at noon. Too bad there isn’t a rating less than 1 star.

Antwan W. was fantastic. I had my cluster replaced and my inspection sticker done. It was all a fast and easy process and he stayed in touch each step of the way. It also didnt cost as much as I thought it would. Overall very satisfied with this dealer.

Patrick kept me informed as my car was being worked on. When additional suggested items were raised by the mechanic, he contacted me to ask if I’d like the service done.It’s great to have a profession service team looking out for my best interest.

AJ was great to work with very informative call’d me with all work update on the truck. Everything went smooth

Aidan was excellent. He explained everything in detail about the work to be done and cost and wait time. Very professional experience from beginning to finish.

Good communication, after hours drop off, timely repair, easy pick-up.

The truck was dropped off on July 14th and returned to me on Sept 8th due to parts issues(over 50 days). Less than 24 hour of having the truck back the same problem is happening. Very frustrating…. Now I have to fight with Ford to get another rental and find out what’s wrong with the truck.The one positive thing was the service advisor A.J. as he kept me posted and worked hard to get me a car rental.

Quick and painless!!! Tires arrived the next day (record time). Staff was friendly and accommodating.Thanks Herb Chambers!!

Patrick was very welcoming and punctual. Said my car would be ready in an hour to an hour and a half, and I was out of there in just under an hour. Patrick honored an expired service coupon as well. Look forward to future visits to have my car serviced.

I was impressed with the quality of service that I received from Antwon. Service with a smile and detailing the issues with my vehicle was easy for me to deal withThank you for a wonderful experience

Jacob was great to work with. He was very proactive and I did not need to chase him to find out the status of my vehcile.Thank you Jacob for representing the dealer so well.

My service technician Patrick was great. I booked an appointment for transmission and coolant fluid change and dropped my F150 off for the day. I was very disappointed when Patrick explained to me the machine for changing the coolant fluid was not working. So now I will have to book another appointment and be without my vehicle for another full day because coolant changes are not available on Saturday. While I understand that equipment can fail, Herb Chambers made no effort to remediate this problem.

I had a great experience, the customer service people are top notch. I would definitely recommend your service department.

Excellent dealership, and service department! Service manager Jake Williams, mechanic Bob, and director Jay Larkin are second to none!

Booked easily. Appt was scheduled quickly and for a very soon convenient time. Brought my car in and Aidan greeted me promptly, confirmed details of appt and asked if I had any questions. 45 min later, Aidan came and late me know my car was all set. 10/10 would recommend Herb Chambers. Thanks for excellent service, Aidan!

Had a nail in my tire today. Was able to bring it in and have it taken care of ASAP. Was also able to get an oil change done on the spot. Great service and fast. Highly recommend.

Very happy with the service department. Any time I need something they come through. Recently dealt with Patrick in regards to a brake issue and he went above and beyond to make sure everything was taken care of.

I must say. I am disappointed by Braintree Ford Service Dept at this point. I have been waiting for parts that are needed for my fleet vehicle going on 3 weeks. when I call them again this week, I was told by the rep, he forgot to order the parts. How are they back ordered and now you say you forgot to order them. a trani mount, centre tail light assembly and recall brake parts. what gives Braintree Ford. not acceptable by any means.

Unbelievably good service, they even helped teach me about my truck in case of an emergency in the garage with the mechanics. Ive had great service here for 5 years since I bought my truck!

Aidan from service was great today. I was pleasantly greeted and he informed me of a couple of issues that I should address with my truck while I waited. Very informative, knowledgeable and a credit to the Herb Chambers organization.

Bought a van from them and serviced few times, they recently have alignment promotion and the car is due to alignment,so I decided to do a tire alignment, waited for 2 and half hour for oil change and alignment, but at checkout, they cant provide me alignment report and told me the printer is broken.... finally, they gave me a half baked report with top ripped off. I thought they are few okay apples left, but I guess Im wrong and they are too lazy to hide anymore. Also, my engine requests 5w30, on the 1sr bill,it states as 5w20,but they told me they put in 5w30 and have to change the bill. What a mess!

Always treated well and spoken to honesty on what work needs or doesn’t need to be done

Pretty standard car dealership all around. My sales representative, Omar Ananbeh, on the other hand was nothing short of exceptional. Omar went above and beyond to save the sale after an unmemorable individual from the back office almost tanked the whole transaction over approximately $500 in document fees (which are an absolute sham in my opinion and only reason I gave the review 4 stars). Omar even went so far as to drive over an hour to my home to have my wife sign all the necessary paperwork. Service like that is rare these days and highly commendable. I would do business with Herb Chambers dealerships again in the future but expect business as usual from the folks behind the desk out back.

The team always takes care of my car and my best interests.Thank you for being reliable.

A dealer that says what they will do and does what they say. No hidden made up charges. And service is done right. I will continue to do business with Herb Chambers Ford Braintree!

Nathan Gamble was very professional and knowledgeable in his presentation to the product information which led to my purchasing decision.

I as always am so so grateful for the continued service I get at herb chambers in Braintree from the moment I was greeted ny Patrick until I checked out he worked so hard to take care of everybody in the waiting room keeping them informed of the status of their cars and to the mechanics I am pleased that they work on Saturday’s a long day thank you all very very much

I was treated with utmost respect and courtesy and the attendant I believe is Patrick was awesome in informing me of my Ford pass benefit

Take a good look at the car you are buying . I bought a used Ford Edge . Drove the car off there lot and stopped to look at car 10 minutes after leaving . Noticed the back rotors . Drove car back not a 1/2 hour after leaving . They took it to another location to look at rear brakes . Came back and salesman says that year just wears that way . We then took it to there onsite service dept. A service rep tells me they will wear correctly once i put some miles on them . I said you are wrong !! they put on new rotors and pads . After driving 800 miles front brakes started grinding and steering wheel was shaking . When i applied brakes at high speed . Brought it back for a 7am appointment . Finally at 8:45 they said we are replacing front brakes . Waisted time at dealership a little over 4 hours . Why would Herb sell me a car, that needed all 4 brakes replaced ?? BEWARE !! I wish i did not have to give them 1 star !!

Want to give a special thank you to sales consultant Chris Baron, who made this process run as smoothly and efficiently as possible. He also delivered the vehicle to me same day as payment in a very short time window.

Ahmed was very professional and easy to work with in closing the deal on our new mach E. He and the Herb Chambers dealership were more familiar with the ev technology than agents at other Ford dealerships.

Im was very pleased and satisfied with the work done on my vehicle and Aidan was very professional and helpful.

Everything went smoothly fast courteous service .

Dealership began scheduled work on time and completed well within expectations .Antwan was very polite and helpful and kept me well informed throughout the processI strongly recommend Herb Chambers services

Chris Baron was a sales associate he was very helpful and knowledgeable did everything just like he said he would not a fan of car dealerships but Chris made it quick and painless

Fast service. Good communication.

Absolutely fantastic customer serviceCould not have been any easier

Knowledgeable and helpful. Great experience

Herb chambers was amazing they got the job and they were polite and professional.

Excellent customer service by Anton... polite... answered all questions and was very efficient... car feels great!

Service was fast and efficient. My service advisor was helpful and kept me informed about the progress of my service.

Everyone was very personable and helpful. Had a great experience.

Our sales representative Frankie was very professional and helpful with our experience.

Good experience. Nice, knowledgeable people.

As always a pleasure doing business with them

They offered me $10,000 less then kbb average trade in for a 2018 f150 lariat sport . There reasoning truck was originally from canada. Fyi it was assembled at kansas city plant i checked.

Wonderful experience - they took care of everything- new plates, registration, inspection!Omar Ananbeh was great!

Great experience at Herb Chambers in Braintree. AJ was extremely helpful and made the entire process super easy. Highly recommend asking to work with AJ.

Patrick J, was very helpful he took my car and did 2 services that day and scheduled me for more maintenance I’ll need to get done💯💯💯

Bait and switch at its worst. The sales tactics of this bunch should be investigated by the better business bureau. Any positive feed back you see for them is fake and probably posted by themselves

Brought my truck in for service and they took care of me right away. I am extremely pleased with the work Herb-chambers Ford has completed on my vehicle. The service team is very knowledgeable about there vehicles and are able to diagnose the problem right away. They had me in and out all within the same day. Any time I need service I will definitely be bringing it there. Thanks a lot!!

Great service and Marcelo was a fabulous rep

Antoine did a great job when I brought my Ford f150 to the braintree dealership! Very efficient, and communicated with me every step of the way

Took my Ford Edge in today. Excellent service(both customer service and repair). Thank you,FM

Unfortunately Google doesn’t let you give zero stars but, Ford herb chambers tried to ruin my car and over charge me of repairs. I brought my car in for a ANOTHER recall on my Ford Escape and for an oil leak, a nail in my tire and a gas issue. After two days of having my car Ford completed the recall and told me they couldn’t find the nail in the tire and charge me $180 for a diagnostic and was telling me that repair would cost 1900 dollars. When I came to pick up my car I got no diagnosis report I had to call separately and asked for it to be sent to me because it was not given it to me upon my arrival they did not inform me about my battery showing weakness. Which was also very odd because the last time I brought my car there for yet another recall they stated that they gave me a new battery. And still after two days could not find a single nail in my tire, five minutes after pulling out the lot the low tire pressure light came on. After bringing my car to be repaired by a better qualified mechanic. He kept me fully updated on the repairs of my car and he let me know that there were screws that were loosened around my axle and overtime would have caused damage to my car which was not an issue until I brought it into Ford in Braintree. He also found a circular hole in my oil tubing which he said was not from wear and tear but just small enough for an issue. Also before bringing my car to Ford in Braintree I never had a problem with my gas tank and pumping gas but soon after I started experiencing issues while pumping gas. Which was stated to be fuel pressure sensor failure. I was completely dissatisfied with their work or lack of and unimpressed with their customer service. Definitely would not recommend this place to have your car serviced. Thank God for my repair man for being upfront and honest and not greedy. And for also finding the nail in my tire that I did not even tell him about because Ford said it wasn’t there.w

I appreciated the prompt service! I was greeted with a smile, and was very satisfied with my recent visit.

Fraudulent and criminal behavior at herb chambers of Braintree. my father and sister drove over an hour to look at a car which they confirmed with a sales associate before making the journey that the car was a certain price. After test driving and falling in love with it the car the sales guy says they tac on $5,000 to all sport models of this car because they’re low volume and desirable. You cannot advertise a car for a price and upon arrival decide to increase it. If a vehicle is selling above sticker (like the new Chevy Corvettes) the inflated price still needs to be made known to buyers. As a car enthusiast, it’s embarrassing to see practices like this taking place and robbing unsuspecting people of their hard earned time and money. STAY AWAY FROM THIS PLACE

Went in for a few issues and was resolved quickly and well done.

I asked for a regular oil change. I received the works oil change

I recently purchased a car in February. A week later I had to bring the car back to the dealership because the light were not working.I called last Saturday to book an appointment for Wednesday because my backup camera was not working .When I get to the dealership they couldn’t find my appointment the receptionist told me that I would have to pay $100 deductible because I have warranty on the car up to 30k mile which was fine.Later on she tell me that I don’t have any warranty And ask me to pay an additional $800 to replace my backup camera when I ask to speak to the person that sold me the car the sale manager completely disregard my requested and tell me that there is nothing they can do to help because the dealership is not responsible to fix the camera.This place is not really a friendly place at all they pressure me on buying the car make me sign stuff that no one took the time to explain to me.A month after buying the car I went over the dealership to talk to the person that sold me the car to go over the paper that I Signed but for some reason she did not wanted to talk to me. I’ll advise any woman of color not going to this place alone because they will take advantage of you and when you go to ask question they will deny you your right.

Always shows attention to details, very friendly professional!

The team in the service department always gets my vehicles running safe and in top condition

Bought a car with 20k miles on it already been in 6 times with major issues. Jake in service is a good guy. Sales (aside from Lisa) aren’t nice.

They are always very welcoming and make you feel at home. Service department is top notch

AJ and team did a great job fixing my sunroof for a reasonable price. Thanks!

Buyer BEWARE!!!! This dealership uses false advertising to get you in the door and then prices gouges the MSRP sticker price. I was told by internet sales rep that a vehicle I was interested in was available at the website advertised/posted price of $35, 305, and that was before discounts/negotiations. After driving an hour to the dealership, and After test driving the vehicle and being prepared to pay sticker price, I was told by the Salesman and the GM, that i would have to pay an additional $5000 just for the privilege of purchasing the vehicle. Herb Chambers also removed the manufacturers window sticker from the vehicle in direct violation of mass laws. HERB CHAMBERS Ford in Braintree are scammers, using deceptive sales techniques. I will be filing complains with attorney generals office, FTC, BBB and the Ford Corporate Office. DONT EVER BUY A VEHICLE FROM THESE CROOKS!! THE RESPONSE BELOW WAS A LIE. THE VEHICLE IN QUESTION WAS ONLINE FOR WEEKS AND ADVERTISED. KIND OF FUNNY HOW EVERYINE OF THE BRONCO SPORTS WENT UP $5000 AFTER MY VISIT, EVEN THE BAS MODELS THAT WER FOR SALE AS SOON AS ARRIVING AT HERB CHAMBERS BRAINTREE???? THE GM IS A SNAKE, A CHEAT AND A LIAR. YOU CAN GET A BETTER, HONEST PRICE AT ANY OTHER FORD DEALERSHIP. I DID,, SAME MAKE AND MODEL/TRIM WITH MUCH MORE OPTIONS AT MUCH LOWER PRICE THAT THE $5000 PRICE GOUGE OF HERB CHAMBERS. GOOD LUCK TO ANYONE WHO BUYS AVEHICLE FROM HERB CHAMBERS BRAINTREE, . BE SURE TO READ ALL GOOGLE AND YELP REVIEWS. I AM NOT THE ONLY ONE THAT THIS DECIET HAS HAPPENED TOO,, GUESS THEIR PRICING SYSTEM ALWAYS HAS A GLITCH TO EXPLIAN AWAY THE FALSE ADVERTISING. MORE LIES!!!!

Antwan was very polite and helpful and professional I was very pleased with him

Very satisfying on how they work, results are great, very pleasant and accommodating on your concern with the unit

Perfect! Thank you Marcelo D

Customer service rep I worked with was professional, helpful and friendly.

Great service! Professional and friendly staff.

Patrick at Herb Chambers did a great job . I had a problem with one of my tires and that delayed my inspection sticker . He found out that I had tire insurance coverage and I got a new tire . Great job !! Thanks