Joe Z was great. Helped along the way and not overbearing. The car is good. Had a flat tire after two weeks. Looks like it was patched but buyers beware. CarMax didn’t let me know that. Not salesman fault.

Salesman Ken Tarasoff was fabulous and very patient. My wife had just been in an accident and her car was totaled causing us to look immediately for a replacement. We were NOT sure whether we wanted to get another Cadillac or look at some options. We considered the Lexus and found a gently used 2018 that was perfect for us. We liked that we could get extended warranty and have the car serviced at CarMax. It was an excellent experience.

CarMax was able to save me from my lease. Despite a contract, the manufacturers leasing company would not provide a buyout amount, and forced me to return to the dealer who refused to honor the residual value. They insisted the warranty wouldnt transfer to unless I paid thousands of dollars to them. Everyone at the Boynton Beach CarMax was professional, personable, conscientious, supportive, and friendly. They transferred and prepped a vehicle from another CarMax location for us to test drive. In the meantime, the business office terminated my lease and preserved significant equity. We made the exchange with ease and saved money on taxes. I will never retort to a dealership. CarMax is the best way to purchase a car.

Cameron was absolutely fantastic! Answered all my questions very thorough very professional its great doing business with Carmax!

I had such amazing experience with BILL! He was great if you go there ask for him! He assisted with everything was honest, fast and patience, that’s something you want when you want to go through this process. After I take the decision the process overall was fast and smooth everyone at this store was friendly and professional. Thank you Bill!!

Everyone that I spoke with and worked with were very professional and courteous. I had an online offer and an appointment, so I was seen immediately upon walking in. The whole process took about two hours, but it was well worth it. The online offer as honored and there was no haggling. I will definitely sell to CarMax in the future.

We would like to give a special compliment to Matt Swiderski for making our car buying experience such a pleasure. He is very professional, knowledgeable, courteous without the high pressure sales we have experienced in other dealerships.We would also like to compliment Samantha in finance. She was friendly and knowledgeable as well.Overall, CarMax has a great business model. We will be highly recommending this store and this car buying experience.

The process was fairly simple. We were treated well by Rudy running the initial review and paperwork for our car. We got a very good price for our used car. No hassles. It was a little hectic and time consuming processing paperwork when we turned the car over to Car Max. There was a slight error on getting our full sale price but Scott in the Business Office and Rudy were great. They worked with us to correct the error and ensured we got the full payment for our car. We would definitely work with Car Max again. Our Thanks to Scott and Rudy...

Seriously- this was the best and most stress free experience I have ever had at a car dealership or selling a car! I submitted info about my car online just to see what I’d get. Almost instantly I got feed back and a quote! It was good… I thought maybe too good… I was thinking this could be a ploy so that I go in with my car and then I’ll be kind of trapped. I decided not to waste time - I was going to go in and see what the deal really was.I arrived at CARMAX and from the get go was treated like a long time friend . Everyone was courteous and helpful. My car was checked out bytheir mechanic- inside and out. Thank God I had emptied it beforehand! As we sat in the lobby drinking our water and soda, that they had offered us, they came back with the same printed offer I received online!I could not believe it! I seriously didn’t think that would happen. I really was not planning on selling my car if I didn’t get the online price. Mom and I sat there and just looked at each other … I was so HAPPY! I sad good bye to my car got my check and left in a ride home that they provided for me!SERIOUSLY the BOCA RATON, FL CARMAX ROCKS!!I will always do business with CARMAX wherever I live. I appreciate you all from the bottom of my heart for making this such a wonderful and memorable experience for mom and me.Ten Star Experience⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

My experience was great from beginning to end! David E. was awesome! He helped me from start to finish, answered all of my questions, and even helped me with some future financing knowledge! If youre looking for someone who knows their stuff, hes the guy for you! I knew the this car was the one for me after the test drive, and the next step was to sign and drive off. I was then helped by Marlon V. with all of the documents, and he was very informative and didnt rush through any of the paperwork. He made sure I knew what each form meant if I had a question. This CarMax is a great location, with awesome people!

My sales man Matthew Swiderski was top notch! From the beginning to the end of the car buying process, he was very knowledgeable and gave me excellent service. HIGHLY recommend him!

Car shopping made easy

Joe was great to work with-- very kind and patient. He really listened to what I was looking for and offered several great options. While I didnt end up purchasing a car at CarMax, I highly suggest Joe to help with any car-buying needs.Michael called me before arriving at CarMax and he was also extremely helpful.

Benito was a huge help!!!! If everyone was like him, the world would be a better place! Thanks CarMax of Boynton Beach!

Going in the first time to get an offer was pretty easy and went quickly. They take a surface look at the car and mileage. Going back for the mechanical assessment that needs to be done when I was ready to accept the offer took much longer. I went at 10 am on a Monday, when it opened and there were quite a few people in the waiting room already, but for different things. Instead of the 35-45 minutes I was assured it would take, I was there for more than double that time, and I think I only got out when I did because I occasionally would ask someone about it. Actually completing the paperwork at the end took 5 minutes.

Great experience! Ed was the best. First time going to CarMax and was pleasantly surprised at how fast and easy it was. Will recommend to others!

My experience was online. Lets just sum it up with you guys have a customer for life. I have been buying cars from dealers all my life. Nothing easier than with you. Thank you

Great place great people. Stopped in to get a quote on my car and browse the available cars. No one there pushed a sale to hard and they were very helpful and polite.

Rudy explained how the process worked for getting an evaluation done on my vehicle. The gentleman who checked over the vehicle was very knowledgeable. The people in the customer service department explained everything right up to handling me back my license plates along with an envelope and the address of where to send the license plate back to. I would recommend CarMax if your looking to sell your vehicle. I received what I thought was fair and I know they got a good, low mileage vehicle at a price we both could agree on.

Fast quick and efficient in and out with our new car in a matter of 45 mins. Do the pre approval on line first it helps

Dustin and Rudy were great at bringing my wife and I in, an hour later I drove off with a 2018 Jeep Grand Cherokee. 2 days later my wife came in and picked up a 2014 Nissan Juke, great service and we couldnt be more pleased with the service.

Huge selection of cars and trucks and SUVs and what not to choose from but be ready for your traditional used car experience. Dont get me wrong the salespeople are friendly and willing to let your test drive, patient etc. But you want to be prepared to haggle a little bit or I think youll end up paying more than you should. Overall good spot though.

Here’s my reason for saying: CarMax is The Best!I left Juno Beach for my ten AM appointment. Got our baby washed and arrived 5 minutes early. After a brief intro, I was to meet the appraiser at our car. 10 minutes later that was done. Went back to the waiting room and within 5-10 minutes had my offer.I accepted it and waited another 15 minutes for my paperwork to be completed and waltzed out with my check!Thirty minute Uber ride to home...all in 2 1/2 hours!

My experience at carmax was great, they took care of me and did everything in a timely manner.

From the moment you walk in the nervousness of an actual dealership experience is gone. The price is the price, the sales men know the business & theyre there to make a deal in a soft, confident way. I cannot say enough about my salesmen, Billy Kelley, he is knowledgeable, smart, laid back n supportive. As long as Billy is employed at CarMax I will buy my cars from him! 2nd car from CarMax.... Overall fabulous experience!

Got s good deal on a vehicle, quick and smooth process, excellent service by a great saleswoman and all other staff.

Very informative and knowegable. He is very helpfull👍👍👍👍👍

Sold my car here. Everyone was polite. It was really busy the day I was there and it took over an hour, but not necessarily the fault of the staff.Overall pleasant experience.

Best car buying experience ever! Steven was so amazing and full of information. Not once did I feel pressured. He was honest and open with us and without his guidance we never would have found our perfect car 😁 Thanks Steven!

Never trade in your vehicles!Go to CarMax and get paid much more for your vehicle than any dealer trade-in.You will be pleasantly shocked at the difference!

Our salesperson was helpful but not overbearing. Very informed and understanding. The document gentleman who wrapped up the sale was extroidinary. No was efficient and explained everything I needed to know. Wrapped everything up wonderfully.

Carmaxs are surprisingly well run and efficient operation. I highly recommend them.

I worked with Mike to sell my car today and the process was very easy and fairly quick. Mike was great to work with and I would recommend him to anyone going to this location needing assistance.

Thanks Carmax Team in Boynton. I was dreading the whole sell your car experience but the team was very professional and courteous. I made an appointment on line and was promptly greeted at the door . The entire process from appraisal to payment took about an hour . The appraisal was fare and Mo was great walking me through the entire transaction. I will never go to a car dealership again, only Carmax.

No pressure sales. Salesman Joe T. was very professional. Also received a fair price on the trade in, so overall we would go back.

Owe me money they took for transforming my car plates, did not do the job and will not refund my money. Have a nicer day

Ed, The salesman was amazing. Probably the best experience Ive ever had buying a car. Not just the salesman but the entire experience was absolutely incredible. I will never go anywhere else to buy a car again except CarMax.

I bought a used car at the CarMax in Boynton Beach, FL in late January 2021 and had a great experience. I submitted my application online and was pre-approved by the next day. A representative from CarMax called me to explain how it all worked before I headed into the store to look at cars (I was told I could have done it online, and I did look a little, but I decided that I preferred to see all of my options up-close & in-person).Kenny T. was a great salesperson! He told us exactly where on the lot to look for the sorts of cars I was interested in looking at & asked if we wanted him to come along or not (I told him to enjoy the air conditioning, although it wasnt too awful outside). He gave me his card with cell# on it & said hed come running if we needed anything; one of the cars I was interested in (actually the one I ended up purchasing) wasnt unlocked, but he brought the keys out ASAP & answered the barrage of questions by father threw at him. I wasnt expecting to find a car that day, but Kenny did his job well & encouraged me to test drive the 3 vehicles I was trying to decide between.. before I knew it, I was driving my new vehicle home!I was very glad to avoid the price negotiation portion of the experience. This was my first time visiting a CarMax, so I was pleasantly surprised to find out that there were literally NO extra fees, the price on the window included all of it. I fully expected tax, tag, title, dealer, etc. fees to be added to the final price... but the price was the price!! (what a novel idea!)Obviously, Id seen the commercials, so I knew there was a no haggle guarantee, but I hadnt realized that the price on the window included EVERYTHING. I was ecstatic to learn the only additional cost was the extended warranty Id added. Haggling is absolutely the *worst* part of the car-buying experience for me.Kenny also handled my fathers unique sense of humor very well, that was very much appreciated, haha.As far as COVID/cleanliness: no real complaints, there were lots of hand sanitizers on tabletops, desks, near doorways, etc. I did bring my own hand sanitizer as you can never be too careful when you dont know who has been touching what out there on the car lot... but the cars that were unlocked seemed to be cleaned/sanitized each day & I believe they re-sanitize again upon purchase. I wasnt super-happy with the detailing / cleanliness of the windows, etc (hazy/dusty, not fingerprints) - but it was definitely well-vacuumed & the key touchpoints had certainly been sanitized. I honestly planned on giving the inside of the car a thorough cleaning no matter how clean they claimed the car was anyway (and thats on trust issues). I have included a picture of the Drive with Confidence placard that was in the car when I drove it home off the lot - this shows the over 15 key touchpoints on every vehicle.Clearly, Im a very happy customer - thank you, Kenny & CarMax!!

Fast!, good customer service! Very simple process

From the moment that we walked until we left, every single person that helped us through the process was extremely helpful and friendly. I would definitely recommend Carmax to anyone!

Great car buying experience last year.However, service is ... unavailable. needed an oil change. Arrived before 7:30 a.m. was first in line. Does not take walk- ins, even though NO ONE WAS THERE! Must schedule 2 weeks out!

Very, very slow process!! Not enough people working in service (business) area.Value they gave me for my car was acceptable and the inspection was pretty quick. After that the offer came back not too much longer. But after that it was very painfully slow - 2.5 plus hours for paper work & a check.

Bill was fantastic in helping us to select our car. He was patient, friendly and professional.

Easy people to deal with straight forward no b.s

Thanks to Sara we’re walking out in record time with a perfect new truck !! Always been a loyal Carmax-er with our other salesman who’s no longer in sales...and Sara has stepped in and filled his big shoes well!!! Marlon in the back office also made the paperwork part painless. Best part Sara gave a special touch....Handwritten thank you note! Very rare and very appreciated. It’s the little things to why you should go to this CarMax and see Sara you won’t be disappointed! :)

David from Carmax was the greatest salesperson I’ve ever met. He didn’t pester me into anything, he answered my questions and let me review my options, which reduced my stress with car shopping immensely. He stayed an extra TWO hours to see that all my paperwork was finalized and really went above and beyond.Thank you David! You deserve all the success that comes your way!!!

Was very clear and upfront with prices. Barry was very helpful and knowledgeable.

Salesman was extremely helpful and went above an beyond.

No BS. Price is price. Not happy, pick another car or go. Excellent service during our visit. Attentive and open.

Service appointments must be made by phone but nobody answers the phone or returns calls.

I had a great experience at Carmax (Boynton Beach). My salesman Steve couldn’t have been more accommodating & wasn’t pushy in the slightest. We had just come from a different dealership where the salesman was pushy & rude (and lost the sale because of it) so Steve at Carmax was a breath of fresh air. I initially bought a car but after a week it just wasn’t ‘me’ so I took it back & switched it for one I love! The process couldn’t have been easier, there was a good selection of cars & test driving as many as I wanted was no issue at all. If & when I want another car I won’t hesitate to go there again.

We have conducted business at this CarMax location twice now. I cannot say enough how great our experiences both times have been. The staff are always polite and the CarMax process is always fast and efficient!

Came in to take a look at a 370z. Sara was helping my mom and I. Had a great car shopping experience with her, didnt feel pressured was able to make a decision with zero doubts. Takes all the stress of car buying and just makes it an fun and enjoyable experience. Thanks Sara!

I looked the Carmax App and selected the car that I wanted, when went to the dealer the car was there and the process proceed with entire normality.

Mathews and Josh, two person whose taking care of persons, i was picking up cars to bring in other state Carmax, everybody else were trying to run, this two guys are awsome, if not they i would sit there 2 days...

I highly recommend CarMax, and specifically the Boynton Beach location due to the outstanding service by Kenny and Akeel.Kenny was above and beyond helpful in not only getting me the car I wanted but also making sure that I was taken care of after my purchase. The Service Manager, Akeel, was able have my car repaired even after the actual BMW dealership could not figure out the problem.

Carmax provided very prompt attention on selling and buying request. Staff members are very professional and courtious. I would recommend Carmax to my friends. Very satisfactory experience indeed.

All we wanted was a video of the car so we could hear it before we paid 500 to ship it to us. They cant do this for us so I will not be buying any cars from CarMax

David & Ed over at the Boynton beach CarMax really made my experience amazing.I had traveled to multiple dealerships and two other CarMax but here I really felt at home. To put it in perspective David literally drove to miami and picked up a car I was interested in looking at. My mother and I both purchased cars at an affordable price and never felt pressuredI am proud to be apart of the CarMax family and can’t see myself buying anywhere else!

Amazing! Bought my Mercedes Cla 250 from Boynton Beach Carmax and it went smoothly!! Love the way they do business

Awesome customer service from start to finish. We just moved so having to provide a lot of information was time consuming but Sara was very patient with us. There was NEVER pressure and gave us the best deal possible for our situation even with challenging credit. Definitely come here for a good buying experience!

Well its painless and safe to sell your car here, low ball offer for sure, what is a gal to do? Guilt free dont sell problems to someone you know just saying. 5 stars for courtesy and safety.

Great buying experience. Peter was my salesman. Super knowledgeable and helpful. Was helpful in every bit of the process. Thank you so much

I had an amazing experience here! This was my first time ever buying my own car and Bill provided me so much help & guidance, he was the best. Everybody I encountered at Carmax was so nice and friendly, I really appreciated it!

Bought cars from them before, always fair. My son sold his car and was super happy

I was greeted warmly and treated nicely by every employee that I met there.

I was unhappy with the first car I bought and David and Ron (Service dept) were so very good in arranging another car for me. I LOVE MY CAR - Nissa Rogue. I appreciate their concern for my happiness and I will send anyone looking for a car to Carmax. June

Very helpful and efficient staff. The whole process was painless.

Very cool experience didnt feel like I had to be on guard for shinanigans.

Our experience was seamless from start to finish. David Escobar, at the Boynton Beach, FL location, was very easy going and professional. We feel we got a great deal.

Fast easy no nonsense way to sell car Benito sotelo was great

Great experience, Fernando, and Samantha went above and beyond. Excellent customer care, and their expertise made for a smooth transaction.Would definitely go back and do business.

Great experience, friendly, attentive and proficient process.Id definitely would do business with CarMax again.

Great! Fast and Easy We got a fair deal

Great offer on the car I was selling them. Pricing was fair and I was treated in a professional manner. The speed and efficiency of the process could be enhanced as it was a bit cumbersome and lengthy.

Sold our 2016 Mazda CX-9 to CarMax, a very painless and pleasant experience!

MY SALES REP., MR. D. ESCOBAR WAS NOTHING LACK OF AWSOME. WE BOUGHT TWO CARS BETWEEN JULY AND AUGUST AND IT WAS MY EXPERIENCE FROM DEALING WITH DAVID THAT BROUGHT ME BACK FOR MY SECOND PURCHASE IN AUGUST. FROM OUR VERY FIRST ENCOUNTER WE FELT THAT DAVID WHOM WE WANTED TO ASSIST US WITH FULFILLING OUR TRANSACTION. HE IS AN IMPECCABLE SALES ASSOCIATE, VERY PROFESSIONAL AND CUSTOMER SERVICE ORIENTED. DAVID IS A GREAT ASSET TO THIS LOCATION .... THANK YOU DAVID FOR YOU PATIENCE AND YOUR SERVICE. WE APPRECIATE YOUR HELP.

I want to give a 5 star rating but I can not leave a seperate review for the mechanics within carmax. Overall the purchasing process was easy quick and very professional. I am completely satisfied with my purchase it has been a huge releif to have a newer stronger vehicle to help me get things done for my family. The only negative thing I would have to say is the mechanics looked over small things like a light out, windshield washer fluid and tred on tires were worn out. Thankfully everything was taken care of and I was ready to hit the road. As I said before as a disabled veteran who struggled for years to get into a vehicle, I am extremly happy with my purchase and the people who worked with me at CarMax to make the experience a great one. Life changing thank you.

So had one of the best experiences ever at a ca dealership.. fast and easy and Michael Laporta was awesome, great customer service.. need a car? Come see Michael

Best place to sell your vehicle they will pay the max for your car and the process is quick and easy stop at carmax before you trade in your vehicle somewhere else because you will get the most for your car!

I loved the straight forward process of buying a car at Carmax. Joe was so helpful, I felt like he was only interested in selecting a car that we would be happy with for a long time... I never felt pressured or unsure of what the next step was as he explained everything! Even when the tire had a problem a few days after we purchased our SUV, I just called Joe and he organised with the service department and I was in and out, everything taken care of at no charge or hassle. I highly recommend this CarMax

It was after Christmas & just before New YearsMy wife wanted to know how much in value our52 mpg Prius was still worth. While waiting forquote she found my dream car/ I always wantedthe Lincoln Mark series. I also was unaware therewas a 42mpg MKZHybrid version. She surprisedme with a stocking stuffer. Now my kids call itMy Millennium Falcon! Oh Happy days...

Got a great price selling my car. Everybody was friendly and helpful.

I had a good experience selling my car to CarMax. Was a fast process, went smoothly, and they paid a fair price.However, they do not carry Teslas at all, so I am unable to purchase my next car from them. That is disappointing.

My experience with CarMax was fast and smooth. Everyone is very professional and made me feel at ease.

Reserved truck for a test drive the truck was ready to go when we arrived,received an honest appraisal on the trade in, salesman was good at his job.The only reason the rating is a 4 star instead of 5, is the service department took forever to prep the vehicle (oil change) could have been more efficient in that part of the sale.

Fantastic. A few issues with communication. But it wasn’t the easiest transaction and CarMax made everything work out so I could have my new car.

I absolutely HATE car shopping but needed a car ASAP! I was recommended Car Max Dealership, Boynton Beach, Fl and had a wonderful experience from start to finish! No hassle or pressure. Our salesman Jo was great.... I love the idea of everything from the sale of the vehicle to driving off the lot with the vehicle is done with 1 person ... NO IN-between person! Thanks for a wonderful experience Car Max I will be back!~Extremely Satisfied Customer 💕

Honest directand professional team, selling or buying a car, itia easy fast and rewording

Super clean organized and the staff are extremely nice. Ask for David best sales guy. Very straight forward and went beyond expectations

We had a very negative experience dealing with the sales manager Lee. We had completed the paperwork and provided a check to complete the transaction. We had a question about completing something on their paperwork and Lee arrived to assist. He told us if we don’t like his answer then we should not purchase the car. As if we didn’t already know that we did not need to purchase the car. He was unprofessional. Steve the salesman was great.

It was a fast and easy way to sell the car. The only issue I had was that on first inspection no one told me that the title paper I had was wrong. I had to pay an extra $93 for a paper title. This could have been avoided. I was in the process of moving and stored the box that probably has the right one in it. I am now in another state and cannot get the box, so I lost $93 on the deal. That could have been avoided if the clerk had given me proper information the first time.

Best place to buy a car. People are very nice. And was a fun experience. Also they are covid safe, everyone wears mask and they have hand sanitizer available and extra mask.

It was very fair and efficiently done.

This is the 10th car i have purchased, and by far was the worst experience on purchasing a car. It totally ruined me being so exited on purchasing a bmw. Was told two days to get my car delivered to my location in Boynton Beach. Car arrives and get told the Service engine light is on and has to be sent to BMW. Had to keep calling for updates, Id call my salesman and 3 times on different matters would say Im off today but I will look into it in the morning. Car arrives and after finalizing all my paperwork, he tells my my car was damaged while they were detailing it. Dented and scratched the hatch. He told me he spoke with the manager and I would be first one in Monday morning and they would fix it. I called Monday since there had not been any calls. He text me that Ron from service dep. should be calling me. Still no call, so I called again. She said she was given the wrong number and asked if I was ok for a Wednesday appointment. I came in on Wednesday, Ron told me he was running a little behind so bear with him. I waited one hour and fifteen minutes to drop my car and get a loaner. I didnt get my car till a week later. I sent my salesman a text, that I was very unhappy with everything that has taken place purchasing my suv. He told me His manager offered to give me a free oil change. Im happy with my car, and Im so done with this whole matter. So I purchased at 43000.00 car that has been fixed in the auto body shop. I think I should of got something a little better than an oil change. I will not be returning at CarmaxThank YouRobert Formica

The best car shopping experience we have ever had

Great place, great people, great experience and a wonderful deal!,

Less than a star is what they really should be rated. Very unprofessional very disconnected from the customer service level you would expect from a large used vehicle dealer.No one called to confirm our appointment. No one answered the phone. We called dealers main # several times and no one picked up the phone. I was on hold for over 40 minutes and eventually was either hung up on or the call dropped. The car was not even pulled up or rinsed off to look at. They offered no test drive. They actually discouraged it. There were several sales staff standing around when we walked in and yet I was still waiting for someone to pick up the phone. On the sales extension.The staff was very rude and wouldnt answer questions. They bragged about the 120 point inspection the car went through but then backed up once I asked to see that inspection. They gave every excuse why they couldnt provide the inspection or any safety checklist of any kind. The car was repaired and repainted in several areas. The car wobbled on the test drive. They dont have an actual service shop with ASE Certified technicians. Beware of the quality of the vehicles and the missing info from the carfax.The sales worker didnt care because they are only paid flat rates on the sale and the gas tank was almost empty. Will and do not fill the gas tank up. No business cards were provided by anyone we met.I felt like I was at a circus with clowns. Dont buy a car from this organization. I have had way better experiences in my 26 years of buying cars and driving. If you want to know what car buying should not be like then visit a carmax and then go visit another company and you will definitely see the difference.Most places:Someone from sales will usually call to confirm the appointment.A salesperson is assigned to you and awaits your arrival.They cars are usually clean, pulled up, and ready to drive.The staff should be friendly because you are spending thousands.You are encouraged to drive the car.You are offered beverages and or snacksYou receive an inspection reportYou receive a full tank of gas.You receive the salesperson and any managers or finance professionals cards to reach out to them for any follow up questions you may have.You receive the keys and someone shows you how to operate some of the vehicles standard features and at least pairs your phone to the BT.

My first time purchasing a vehicle from Carmax and it couldnt have been better. My salesman was Peter Dranias and he was amazing to work with. He was very patient, very helpful and very professional. He was able to answer all my questions I had and help me find the right vehicle. I would definitely recommend him and Carmax. I will definitely go back if and when I am in need of a new vehicle.

Great experience! Joe was great and big, big Kudos to Bryan in service.He took great pains to make me a satisfied customer.Above and beyond personalized service!