The Kay Jewelers in Bowie MD sells reps were extremely knowledgeable, patient, and full of great ideas while buying my engagement ring. I highly recommend this store. And I say Sell(s) Rep(s) because not only was my sells rep exceptional, but I could hear the other sells reps handling other customers and giving them great feedback to what they came to the store to purchase. So if you find yourself at the Bowie Town Center, and need some Jewelry, see my new friends at Kay Jewelers.

The service was exceptional. A very welcoming and friendly atmosphere. The representative smiled. Appeared to want to assist you in servicing you. Gave you ideas and suggestions. Had energy but warmth. Thank you for your wonderful service. This was Thursday 2/25 at 130pm. Female representative sorry I did not remember your name.

Great place! Shamrez and Kim are a wonderful management team and got me a great deal on my engagement ring! Beautiful selections of fine jewelry

I am very pleased with the purchase I made.

Outstanding service! My item arrive a week ahead of time and was exactly what I order

I called ahead to check the availability of the item. I provided the item number and was placed on a brief hold. The young lady checked their inventory and informed me there was only one (1) item available. She offered to place the item on hold. She took my info and verified that I called the right store and knew the location. I arrived at the store and was greeted immediately after walking in the store. I stated I had just called and referenced the item. The young lady said my name and pulled the item from the hold shelf (not display case). She showed me the item and allowed me to exam them. She verified I still wanted to purchase before proceeding with processing the transaction. She changed the price to match the price displayed on the website. She made small talk while she helped me.She asked what occasion I was celebrating. She then wrapped the item and placed a nice bow on it. Very very nice experience!! Highly recommend them.

Beautiful jewelry very helpful

Always professional and extremely knowledgeable. No pressure to buy.

I have been calling for 2 days and no answer- morning to nightI even had others stores contact them and the online techThey have one of an item that I need and are an hours awayWhy they would not answer the phone is beyond me

Went in for Movado Bold watch Crystal repair and Battery replacement. Staff was very courteous, and knowledgeable Price was very reasonable. Turnaround time was great.

The manager is great! Really helped me get. Great goft for my girlfriend for Valentines Day!

Great customer service. Friendly staff, especially Randa who goes above and beyond. She’s a sweetheart!

I was already nervous to enter into the store by myself, but as soon as I walked in, I was greeted by a super nice employee by the name of Ndidi Ukaibe. She helped my nervousness and walked me through all things ring sizes, to cushion cuts, and to my dream cushion custom cut ring with ease! Excellent service, you are in good hands here. Cant wait to be back with my DREAM MAN!!!! :-))

Awful! We purchased a two wedding bands on Feb 10th, 2018. His and hers. Well, mine needed a Euro shank to match my current engagement ring, purchased in Jared ( same company) I was told that this could be done. I had a promised date of the 28th of Feb. I called March 1 to inquire on my ring for pick up. It is now March 8, almost a month and no rings. I was told that Jared repairs send someone an email and that person didnt get it.Then who follows up with orders that are placed for repairs to make sure they get back to the store by promised days? I was told that they cannot do the shank, no further explanation and I am still waiting for them to return my engagement ring and the wedding band Almost a month for repairs that are done in Waldorf,MD, DOWN THE STREET. I offered to pick up my items and they said no because they have to be shipped. How long the mail takes for items within the same state? 2 days max?. I want my engagement ring back.

Awful experience; Awful store; Awful customer service!!If I could rate it with zero stars I would...I went in to get a custom engagement ring back in December 2016, from the store here in Bowie, MD. I already had an heirloom diamond, but wanted a different setting. I ordered a custom setting from them on December 8, and was given a promise date of January 8. January 8 comes around and I dont get a phone call from Kay letting me know about the ring. I call the store on Jan 8 and nobody knows where the ring is, Im told it should be here Monday or Tuesday. So after being delayed and ME calling the store everyday, I get the ring 5 days after the promise date. The agent tells me there were some defects that she wasnt happy with and that she would order a new ring after the engagement.My fiance and I go back into the store on Jan 21 and spoke with the agent. After our discussion, we ordered a new setting (the same ring) and in the correct size (it ended up being a little too big); we were told itd take 10 days. After 12 days I still received no phone call, and called the store. They ordered it wrong, and it was delivered in the wrong metal....but nobody from the store decided to call me and tell me that, instead they tried to keep me in the dark about it all. I was told it would take another 10 days for it to come in. That should have put us at Feb 17, but they were delayed because Valentines Day is their busiest holiday.Feb 26 comes and Ive had enough; no phone calls no updates, nothing. I went to corporate. After being assigned a case specialist and several back and forth, we were told that the vendor ran out of the metal and that we needed to order a new setting altogether. Now when was Kay gonna tell me the vendor ran out of metal and that my ring would be delayed?? Ever? The store was blaming the vendor, the vendor was blaming Kay; nobody was taking any responsibility for their incompetence. Nobody was giving us a straight answer, they kept jerking us around and leaving us in the dark. We had had enough. We had my heirloom stone removed, returned the setting to the store and got a full refund.The best part, is there was no apology from the Bowie store manager, she had no idea we were there to get a refund, she was completely out of touch with the issues going on at her store. They already had my money, and didnt care about my satisfaction or resolving the issue. Through the entire process, I made over 20 calls to corporate and the Bowie store....I received 3 phone calls in return from Dec 8 til March 13....1 of those calls was soliciting me for more money!!!!Dont waste your time or money in that store...they dont care about you or your satisfaction, they just want your money and thats it.

I had an amazing experience at this particular location especially by Ms. Ndidi Ukaibe. I went to this location to know my ring size and potential engagement ring, and left with more information than I can imagine (e.g.,The 4 Cs). She really took her time out to make sure I was well informed and I did not feel rushed at all. This particular branch is also very neat and well organized with excellent workers providing great customer service. Thanks for the quality service you provide Kays Bowie! I will definitely be back soon.

The employee are very helpful and friendly.

Fast service. Very courteous sales reps.

Nice location with good customer service!

Bought husbands wedding ring, a tungsten ring. Supposedly indestructible.. NOT! It fell on tile floor during our honeymoon in St. Maarten and it shattered! Going to Bowie, MD store where I purchased today 07-12-16. Very dissatisfied and feel like they robbed me knowing the ring the solD me AND charged me was a FAKE!

Your staff is very professional and friendly.

HELPFUL AND RESPECT YOUR TIME

Went into this Kays for routine inspection/cleaning and was ridiculed by some unprofessional women!Very distasteful and shameless! Will not return to this location.

Nice store