I have had several service attempts from other companies but A/E knocked the ball out of the park. The technician was knowledgeable and handled the issue right away. Thanks a bunch.

I paid the repair man to put a new belt on my polan tractor, After trying to repair The tractor by putting the old belt on the right way, The technician found out that the belt needed to be replaced. I said OK, fix it, That’s when the technician stated to me that he did not have a belt for my tractor, and he couldn’t get one. I could not believe it! I paid my money, and my tractor is still broken. Bummer !

I was without my fridge for 31 days; the issue was covered by warranty. They didnt keep the appointment times they scheduled. They canceled/changed my appt twice but didnt notify me. I was told there was only one guy who could do the repair. Someone else showed up before 5 this evening though my appt was for 8am-noon. Communication is automated, no humans. I only spoke with a person at LG repair. It was all rather unprofessional and inconvenient. I am in no way convinced Im a valued customer. I think the fridge works now. Ill know tomorrow.

The tech did a great job, however we had a 15% coupon that he was informed about but didnt apply at the time of service, We were told wed have to call it in ourselves and that was a small inconvenience because it took 4 telephone calls to get it applied correctly as well as 12 business days before it will show up on our account

Identified the problem quickly, courteous and punctual. Would use service again.

It took six weeks to get my refrigerator repaired. Customer Service Reps were rude and un helpful. It was a terrible experience. I will never again use Sears Applicance Repair. They are more interested in selling their warranty program than providing service.

Prompt knowledgeable service.

My ice maker stopped working in July 2020. August 5th sears arrived and ordered a part that cost me $621.42. Next appointment is set for August 25th which came and went with sears as a no show. It’s September now and still nothing from sears. So i reach out again now that I’m mad and have decided to cancel and get my money. After being on the phone for over 45 minutes I have to call back to request a refund. A few days later after the call the part arrived. It’s now October and you send me a request to review your service that you never completed. You get a zero rating for poor customer service since you didn’t do any work. Yes, I’m still waiting on my refund.

VERY NICE.FOR THE FAMILY

The price was excessive. When I scheduled the service to repair my dryer the website indicated the diagnostic fee would be applied to the Cost of the repair should I choose to have it repaired by Sears. The technician used software on his phone to calculate the total which included the $129 fee, plus $69 for the part and my total charge was $338. Next time Ill use a service that does not gouge me for 10 minutes of labor charges. Seniors beware!

The gentleman seemed very knowledgeable and he took his time to check out the furnace, he wasn’t jut in and out. He even showed me the readings when he took some of the measurements!!

Technician arrive on time friendly knowledgeable and professional.Washing still need service water /soap still buildup even though new part was added and liquid soap does not drain properly

The technician came to fix an issue and claimed the issue was fixed then left. When I went to check the issue and confirm it wasnt fixed. I then called the technician back to let him know it is not fixed and he never answered the phone. I am on my third technician and the issue still isnt fixed

The boiler is working but I feel it took to look to get an appointment (4 days) which included a weekend. I used Sears because they installed it and covered with a nonsense guarantee that I dont believe same me any money. Im not sure I will use this service after the guarantee ends.

The tech was very knowledgeable and approachable! He fixed the problem and we did not hear the noise coming from the washer. So did the tech before him. We need a few more washing before I know if it has been completely repaired. But, all the techs that have responded to our repair tickets have been very knowledgeable and professional. You need to keep more like these techs at work. Thanks for the outstanding service.

I have been a loyal Sears/Craftsman customer for over thirty years.Positives:The repairman called and notified me he was twenty minutes out. He arrived on time, and immediately went to work. He diagnosed the problem and had the repair completed in a matter of minutes.Negatives:Appearance. The repairman is in need of updated uniforms. His baseball cap was faded and heavily stained.The repairman also smelled of grease, as if he had just replaced a car engine.Overall, a good experience. The repairman was polite and respectful. I am happy to have my treadmill back.I will definitely use Sears Home Service again!

Great. Phillip was very professional and conscientious of the fact I had no heat in my house due to the furnace failing. He followed up to let me know when the part arrived and informed me he was immediately traveling to pick up the parts. He arrived at my home within the hour and installed the parts with no problems. Also, he was great with communicating what cause the system to fail and assured me the system was serviceable and didnt require replacing.I was told otherwise as to the condition of my furnace by a competing company who I didnt trust their motives in telling me the system needed to be replaced. I was shocked to be told a $5,000 furnace life expectancy was only 10 years. Phillip assured me my system was in good condition and had more years before a replacement would be needed.I was glad to know there is an honest HVAC company out there that wont try to rip you off to make a few bucks. Needless to say, I wont use them anymore and I am sharing my feelings with all of my friends and others as to the predator nature of this company.Sears, you have good one in Phillip and others who have come out in the past to service my home appliances! I have yet to meet a bad service repair person from Sears in my decades of receiving service from you. This you have definitely gotten right!!!

Devin is the Best!!! He was prompt, kept us informed and evaluated our situation in a reasonable and caring way. Thank you Devin

The technician was great! The only problem was that he was overbooked so the time frame I was given was totally bogus. The repair was done in a thorough and professional manner. Have always had great service from this group.

We have our major appliances and heating/cooling system covered by a Sears extended warranty. This means we can count on having priority service appointments along with excellent service. When a capacitor recently burned out in our heat pump, we got a next day service appointment and it was a licensed expert they sent to do the work - not just a random sub contractor. Our Sears repairman went beyond just replacing a part to make sure our system is working optimally. He took pride in making sure that we were happy with his work. Thats the definition of excellent customer service.

Excellent. I got an email saying the repairman was in his way. He was on time, friendly, courteous and professional. I needed a follow up visit to install a part, and I had the same experience. This guy was great! Kudos to Sears for having such a great representative of your company.

Absolutely outstanding service and care for the customer. After years of service, our Kenmore refrigerator needed some repair. while investigating the technician found other issues and repaired every thing for top performance. We are very pleased with the quality of the service and professionalism. Our refrigerator is operating like new now. Thank you Sears Appliance repair.

This building has been unoccupied at this location for months.

Called Sears Home Services at 9:30 pm on referigator not cooling Tech came out the following day discovered compressor needed to be replaced. Compressor was ordered only problem was it took one week exactly for compressor to come in need to speed up getting parts Sears can do do better than one week to replace compressor Teck was wonderful immediate service just took to long get get new compressor installed

The annual maintenance services Ive received over the past several years have been on time and well performed by friendly techs.This repair service has not gone well at all and its been at least a month with no dishwasher and now we are coming into the Thanksgiving Holiday with lots of dishes to clean!First visit was unsuccessful and tech had to order parts. Second visit replaced the parts but still did not fix the dishwasher. Apparently, the techs work summaries are not shared from one visit to the next so the second visit was frustrating. Hoping the THIRD service visit will fix the dishwasher.

The tech who came out was excellent, courteous and a really good guy. He was extremely professional and extensive knowledge in his line of work. As a business owner it is hard to find great employees to represent the company. He is definitely someone that does it.

The scheduling of the appointment was very easy and accommodated my schedule. The technician called to tell me his estimated arrival time which I really appreciated. When he arrived he was very polite and professional. He performed the maintenance on all equipment and identified an issue with my dishwasher. He clearly explained the problem with the pump and suggested replacing the pump or the entire unit. The dishwasher is more than 15 years old so i decided to replace it. Overall my experience with Sears was excellent.

I was very pleased with Laymen (tech who came to service my snow thrower). He was very knowledgeable and fixed my issue quickly. He called before arriving and was on time. Best part about the service was that they were able to come to the house and repair without me having to take into a local shop which would have cost more since I dont have a vehicle that can transport the snow thrower.

The technician that arrived was pleasant, courteous, and knowledgeable. He fixed my refrigerator. It is very unfortunate that I was without my refrigerator for SIX WEEKS, as it took Sears three technicians and four repair visits to fix the problem. Sears did reimburse me for the purchase of a small refrigerator, but that was not too convenient for a family of five. As a very long-time customer of Sears, I could not be more disappointed with the extended warranty that was purchased - at a premium price.

Extremely competent service scheduling system, repair person, and follow up with satisfaction. Ill definitely use Sears again for appliance service calls.

Technician - Ransford A. was professional, polite, kept me informed of his arrival time and arrived on time. He answered my questions and explained the best recommended cleaner for my washing machine.

Technician was knowledgeable and explained everything to me. He provided good customer service.

Excellent service. Gary, the technician, arrived at the scheduled time and quickly diagnosed the problem, explained what was involved in fixing it, then professionally did the job. Not only that, he explained some things we could do to prevent a similar problem with our ice-maker/dispenser in the future. We were very pleased with the whole process and the job that was done.

The technicians were on time and they were wearing face mask. They fixed my dryer with on problems and left my laundry room clean.

I love the ease of scheduling an appointment online and on very short notice. My technician, Tony, was AWESOME! He quickly identified the issue and thoroughly explained the repair that was needed. Great experience.

Technicians were very knowledgeable and wasted no time repairing my dryer. Their customer service was nothing less than genuine.They truly deserve accolades for the fantastic work done to repair my dryer in very little time and also do to preventive maintenance on my washing machine.I would recommend your service to anyone.

The technician very efficient and had a very pleasant personality. In addition, he asked if we had a carbon monoxide detector. We have them but, I told him I thought it was great that he mentioned it because all people are not aware how important they are

The technician arrived during the the scheduled timeframe. Appeared neat, clean and polite. He was knowledgeable about the problem we were having and quickly completed the repair with the replacement part that had been shipped to our home. AND, we now have a working ice dispenser after what seemed like forever with having to purchase ice. We would definitely use Sears Appliance Repair again if needed in the future.

The Repairman did a great job and I have NO complaints about him.My complaint is about the costs associated with the repair. $197.00 for a two minute fix in which the replacement part costs less than $19.00 is outrageous.I will not use Sears Repair Service again.

My tech was excellent!! I think his name was Tony.He kept me informed when he was stuck in traffic, did the job, cleaned up and was a nice courteous gentleman.The washer is working just fine!Karen S.

The technician was very pleasant, courteous and professional. he was very knowledgeable of the prob.em and had no problem fixing it. I recommend him very highly, and will confidently recommend him to my friends and relations.

After three visits, the problem was resolved. The first technician did no more than clean out the dryer vent. We had requested a change of doors between the washer and dryer. This was not done. The second technician advised that the main duct to outside needed to be cleaned. The dryer still did not work. I scheduled cleaning for this duct, as well as all ducts inside the house. Finally, the dryer now works, but the doors have not been switched. I would still like this done since it was part of the original request for service. The crew that did the house ducts did a good job and I am pleased, as they were very thorough.

The service guy was courteous, calling at least 30 minutes before arriving. He was also quite knowledgable (at least about my product and problem). My problems with services from Sears is the exorbitant cost if you have gone past your warranty you better have appliance insurance!! It was actually more financially sensible to buy a less luxurious model brand new.

I had an issue with my washing machine that involved a motor coupler. Sears was contacted and they sent a technician over within 24H. The technician was in and out within 20 minutes.What I liked: Good customer service on the call to schedule the appointment as well as with the tech. Tech came to house within 24H. Service performed and washing machine is back to regular working condition.What I didnt like: $150 was the labor cost for the service. The tech completed the job within 15 minutes. Ouch. So $600/hr for labor? Im in the wrong career.

My first experience was not good. I was charged for services on my newly installed a.c. unit. Even after I made the tech aware of such. And to date I have not received my refund.Th second tech was very professional and repair the problem. He and his partner were very informative as well. The first tech did not complete the repair. A total disappointment.

When My stove top and oven stopped working I was told by Sears repairman that the problem was in my home wiring, that the plug was registering less than 80 and should be 240 and that I needed to call an electrician. I did the next day only to be told that the plug was fine and shown a cord in the back of the stove that was burnt completely through. Sears says they are not responsible for the $125.00 I paid to the electrician. It took two weeks to have the repair done. Not at all happy with Sears Customer Service.

My spring lawn tractor service call (the 10th annual) was easy to arrange, reasonably priced, expertly performed and assures me of another year of problem free mowing of my acre plus lawn. Sears cant be beat for lawn tractor service--done at your home, needed parts and repairs are provided and satisfaction is guaranteed.

The service technician Mr.Hines was extremely professional. There were several questions I had and he answered them for me. He suggested ways to save money on my service agreement. Rating him would be 10.

Our service was definitely 5 stars! Quick, polite, prompt and knowledgeable! Couldnt ask for a better outcome. Thanks again!!

I purchased the in home warranty for my riding mower. The process for getting someone out was seamless and simple. Very rewarding to get the service you pay for.

The repair person for my washing machine was very friendly, knowledgeable, and professional. I truly felt he went the extra mile for me. Im am very satisfied with Sears representatives.

The repair person sent out by Sears, while a sub contractor for Sears did an excellent job on the repair. A part needed to be ordered and once it was received he came back and finished the repair. Very happy.

My technician was awesome!!!! He came in a timely manner, diagnosed the issue right away and told me in an hour I would have cool air. He was true to his word. I am very pleased with my choice to put my trust in Sears.

Excellent service, on time and fixed the first time. Also helpful hints on keeping our appliances working properly and how to ensure our appliances last a long time. Thanks Sears

I am satisfied that the gentleman was able to repair the issue with my refrigerator line in about 15 minutes or less. However, this repair was the second repair by Sears in 4 months. This makes me think that it was not repaired properly the first time. The repair man indicated that the water line was not pushed in all the way. I hope this repair lasts as this issue is becoming costly.

Repairman found the problem with our washer very quickly and fixed it quickly also. I also liked the service offered of cleaning out the lint from the dryer. Very pleased with the service!

The tech did an excellent job I recommend him to everyone.

The appliance repair was great. He did a wonderful job.**Getting the technician took many weeks though. Sears rescheduled me twice. The second time I had been waiting for 4 hours before I was told the person was not coming. I needed to take off work for the third attempt. The tech arrived late, but it was due to a new Sears system such that his equipment does not talk to the system. The tech had to make a phone call from his truck and wait in a queue for parts verification. I hope they revamp the system.

The service man that came to work on my washer was just great. He took his time and really looked atvthe problem and found the issue. He replaced the part and the washer was back to work. Great service and great attitude and great customer service.

Horrible!!! Im never buying any appliances from sears or Kenmore products! I purchased my Kenmore refrigerator close to $3000.00 almost 3 years ago and it broke down (5 TIMES) already!! First time it broke down was 6 months after purchase. It stopped cooling to the point that the bottom freezer that was full of frozen food was almost all thawed out and it drained to my kitchen floor! Called warranty service and was told that itll take a few days before a technician can come to my house. A week went by without a refrigerator with a household of 2 adults and 4 kids! ( not a good thing!) eventually a technician came to check it, but couldnt fix it because he had to order the parts for it. Had to wait another week for the parts to arrive and technician to come. Still couldnt fix the problem because wrong part was ordered. It took almost a month to fix my fridge! It broke 4 more times after for different reasons and each time the same thing happened! As of today, Im out of refrigerator for almost 4 weeks. Even more inconvenient because I have a 7 month old baby in the house on top of 4 growing boys! Called customer service and beg them to please just replace it with something that works because I can not keep going through the inconvenience of not having a refrigerator. I was told that it had to break 4 times within the 12 month period, which I just missed by about 2 months. I also bought a Kenmore elite dish washer, which broke down about 3 times by now for different reasons.

Five stars for the service technician. Less than one star for the scheduling. Every time I request service for a warranty repair it is always 2-3 weeks until someone is scheduled just to come look at it. Then they have to order parts which are usually delivered in 2 or 3 days, but it is another 2-3 weeks before the technician can be scheduled to do the actual repair.

Repairman replaced the cable.

The service technician was timely and respectful. The technician quickly made the repair and tested the replacement before leaving. The technician also answered all of my questions. I was very satisfied.

Tech was early and professional. Clean and courteous. Got to work and explained what he found and what he did.

The master was very skilled. He came in time and fixed everything very fast. The washing machine now works; everything is great! Thanks!

My poor washing machine...This is not the SEARS that Im used to or would refer to someone else. Although the technician was pleasant, I told SEARS and the technician that my washer needed a new lock. He checked it and insisted that it wasnt and supposedly fixed a part that was unrelated to the issue leaving a new part (that was supposedly fixed) behind in the box that it came in and managed to sell me an appliance warranty that is not honored for 30 days. I called back several times, as he instructed if I have the same issue and informed them that the lock was still the issue. The SEARS representative said she would send someone out to fix the part at no cost to me and apologized. The next technician came and said it is in fact the lock and was prompted to charge me app. $263 again for the part (app. the same amt. as the initial request). I told him and the supervisor that we both spoke w/on the phone during his visit about the issue and the manager from SEARS had the audacity to ask me to pay for it first then to file a claim for reimbursement. I told her that that would not be happening; you are supposed to fix this at no cost to me. To date, I spoke w/five different people at SEARS that gave me five different answers which definitely confirms the fact that their employees are either not being trained properly or retaining the information that they learn, but they have mastered the craft of transferring clients and dropping a call though. I never thought Id see this day. They used to be so dependable, but now they said they have companies that assist them w/repairs along with their own employees and have over 10,000 repair technicians and it took almost a week for them to send another technician. I just want my money back b/c I told them what the issue is and SEARS fixed something that wasnt broken. I am not a happy camper...at all. Honoring your clients brings about an honest business that will be quite profitable. Inconsistencies and lies get you nowhere, but unnecessary lawsuits.

The Technician was wonderful. Very polite and did repairs with such expertise. Thanks

The repairs were completed promptly. The repairman arrived on time with the correct parts for fix our dryer. Good Job.

The repairman was nice and explained everything he did and checked. He told me about continued maintenance and care for the AC unit. I was very pleased.

The service person Ahmad was very professional and got the job done. Did not have to wait all day they said between 8-12, and was here at 9:00 and out by 9:45 great job... gave him a 10..

Repair service was great. The agent called ahead and was here early in the time frame given. He quickly analyzed the problem and repaired it. Thank you for the great service.

After not having a working air condition for more than two weeks I was glad to see the Sears repair truck in fron of my house. After several hours of working on the unit my house finally began to cool off. So glad I had the protection agreement and that I did not have to come totally out of pocke for the repairs.

I was unable to reproduce my problem of the dryer shutting down when the load was still damp.The service technician was unable to find any error codes on the dryers computer.Since the repair visit the dryer has worked fine.The service technician was both professional and thoughtful in resolving this matter. Superb customer service. Thank you.

Very efficient and fast!! Diagnosed the problem and had the parts on truck to complete the repair on same day. Awesome repair person too. Thank You

Excellent. The repairman was polite, knowledgeable, and professional. I like that we have gotten the same person each time we have had our varions mowers serviced. That builds trust and relationship. Great customer service.

The back of my Kitchen Aid refrigerator --- the sealed area behind the crisper --- regularly freezes solid. The area (I think its the evaporator) has a cover with special bolts to hold it in place. I can only tell it is frozen when a sheet of ice forms on the outside. When it froze solid again in March I called Sears, and they sent Tony out, who recommended a replacement part, took a photo of the sheet of ice, and scheduled the installation of parts two weeks later (Friday, April 1).My complaint is not about the first service visit, but the second. I turned off the cooling for my refrigerator for 24 hours after Tony left and the sheet of ice melted on the front of the sealed unit. I have over $100 in frozen food I didnt want to loose, so after each 24 hour cooling off period, I turn the refrigerator back on. Here is where the sealed area is important, because it is bolted in place I have no way of telling if the inside of the unit has any ice it it or not. Because of this, I repeated the 24-hour twice (on Monday-Tuesday) and on (Thursday-Friday) before the April 1 repair.Richard came out the afternoon of Friday, April 1. I asked him before he started if he had a steamer with him. He said he did. He replaced the parts (I believe it was a control board). As he was leaving I asked him if he checked the area behind the crisper. He said he had opened the compartment but it was too iced up for him to take the styrofoam off without breaking it. I asked him if he had used the steamer he had with him to thaw it out. He told me no, he was only there to replace the parts, he didnt have time to address the frozen area. He left saying he had two more repairs to get to. He left me with the sealed area still frozen.I am now having to throw all of my food and turn my refrigerator off for three days, so that I am sure that the area is not frozen any more. The service Richard provided was totally unacceptable.

I am very pleased with Sears home services Thurs. 9/14/16. The serviceman was the best.Ella Drummond

I called last night and got an appointment for today between 1-5. So I took off from work to sit here all day and wait for the repair man to fix my dishwasher. Donald (tech) called me at 4:21 PM and I missed his call. I had been sitting in the same spot all day waiting for him to arrive in the livingroom right next to the door. I go outside at 5 pm and theres a note on my door that he showed up at 4:44pm. How is that possible? My car is outside and sitting next to the door I wouldve heard the doorbell or at least a knock. Nope!!! I called customer service they said they were going to have him call me before 6:15 pm (of course he didnt). I called him back and was tempted to leave a nasty message on his phone but I didnt. I called customer service back at 6:15pm and of course I cant get another appointment til Monday at the same time. If i could give him a half a star I would. He totally disrespected me and my time. I dont care if it was close to quitting time. You dont show up at someones house and not ring the doorbell or knock. Very disgusted with the customer service line and the tech!!!

You all are a bunch of bastards.I waited for five hours on September 5, from 1.00 to 6.00 p.m. No one called or showed up.Finally, after calling what seems to be a million times and kissing every ugly stink ass at Sears, finally someone came on September 22, after I had to take off work a second time and wait for another five hours.Then, he struggled with the refrigerator for hours, left and came back. He quieted the refrigerator for that evening and that night. The next morning, the refrigerator went right back to its old ways and the noise is twice as loud.He told me that he had to postpone the appointment. I have been calling like a fool again and again every day. No one is telling me anything. Once again, this morning I reached someone who could not help me and I asked to speak to someone who could and who had some authority. She snobbishly told me that she is a case manager and there is no one higher, because sh is a case manager! Case Manager? Hugh? Pretty authoritative! I asked her if she owned the business? I thought it was a rightful question to ask since there was no one higher than her. I assumed that she owned and ran the operation. I had the same experience a few weeks back and I wrote to Sears corporate only to receive a badly composed, poorly spelled, punctuated, poor grammar and bad English piece of rubbish. I t never addressed my concerns or resolved the issue.So, the point is that I am with a loud refrigerator that beats like a generator for more than a month and Sears folks could care less.So, do you want to know how satisfied I am? Thats how satisfied I am! You bunch of nasty unhelpful people!

The tech was considerate and worked hard to resolve the problem. He also had to correct work from the previous Techs repair effort. However he was advised by someone else to place a green tag on the unit asking for a replacement when none of the connections applied made the unit work.

Im not really pleased... The technician didnt leave an invoice or anything letting me know about my concerns being fixed. I was concerned mold being inside the air-conditioning unit, I stressed that at the time of making an appointment for repair. However when I called to address this matter my concern it wasnt put into the computer. So I dont if it was fixed or if the filter cleaned or if it was changed to a new one, so NO Im not pleased with the service upon finishing a repair there should be some type of receipt left behind letting the customer know what was fixed.

Uniformed technicians, all business. Found the problem, ordered part, described the plan in understandable terms and took payment on first visit. Arrived on time for follow up, did the repair, and left a clean deck behind. A tad pricey but superior service worth the extra $$.

Dean was an outstanding technician, great experience.

The service tech was great, professional, and got the job done. The issue was how long it took to get simple parts for the refrigerator. We waited well over 2 weeks to get the part. We had to call them to bug them and remind them to finish the job. Frustrating that we paid for the service plan when we bought the appliance and Sears makes it difficult to use once you have a need. I know I could have fixed it myself in less time. Ive done it before, but figured Id give them a shot since it was under coverage of the plan we bought. Disappointed.

Excellent service...knew what he was doing...on time..out within 40 minutes. ..I still had time to do my errands. ...Excellent

The Technician arrived on time and was very courteous. He was very knowledgeable of problems with Riding Lawn Mowers. He was very honest in identifying the problem with my Mower and fixing it. I rate him top on the list of all the Technicians I have encountered rendering home services.

The repairmans service was great and efficient. Just wonder why we cant have a tighter arrival date (not the fault of the repairman).

Very disappointed. Clothes dryer not drying. Suspected exhaust duct was either kinked or clogged; goes about 12 inches direct to outside wall. I was willing to pay for service call in event something else wrong. Appt was for 10-2 pm. Tech showed up at 4:15 pm. I described problem and my suspicions, tech agreed. He took out device with lights and inserted a very small tube inside dryer door, started dryer and got a red light indicating not venting properly. Never attempted to move machine or open anything else. Instead of the $89 + parts I was told, he charged $89 plus $15 for using device to confirm vent not sucking out properly. Informed me I had to call for another tech to clean vent! Was there for 20 minutes. Why doesnt Sears allow tech to pull out the dryer and check for something so basic and easy to fix? Instead of paying $189 or $204 for another technician to come out, I pulled the dryer away from wall myself and resolved problem in less than 15 minutes.

Representative was extremely knowledgeable of the problem and offered advice on preventative measures to assure safety of the dryer. Time spent on the repair was reasonable as well as as the arrival notice.

Technician called out because the freezer of a Kenmore Elite couldnt recover to desired freezer temps (-4 degrees) even after 24 hours. Freezer was reading anywhere from 20 to 32 degrees which is not good. Technician (Al) was on constant output and it was difficult for my husband or I to explain what the problem had been because the freezer was currently working properly (three days after the problem started). Since the technician had the freezer door open for 40 minutes while he was checking the problem, after he left, it took over 12 hours for the freezer temperature to recover. We think its the defrost sensor and made another appointment for 10/2. We tried to tell him this but he felt he couldnt do anything because the problem wasnt presenting itself during his visit. We are now keeping a log (recording freezer and refrigerator temps) for the next technician to see so that he can better diagnose the problem and essentially order any replacement parts if needed.

Excellent service and great value, work done very professionally. Dean did a fantastic job on a highly complex repair - I highly recommend him!

I had a 10 am to noon appointment window. After several calls checking the status, the repairman arrived at 6:37 PM. I wasted a full day of leave for nothing as the repairman diagnosed the problem as something he didnt do; that I would have to call and make an appointment with a different technician. REALLY??? As if Id make THAT mistake again. Unfortunately all of my appliances are Sears products and I would rely on their expertise. However, when the cost to fix problems becomes disproportionate to the age and value of the appliance -- Sears will be outta here.

Nothing was wrong with it that required a repair.

Great experience! Repair person was very knowledgeable! On my next repair, I would like the same person!

Knowledgeable service man. Prompt analysis of the problem and fix. Reasonable price.

I wish that I could give them ZERO STARS. This has been a customer service and technical support nightmare since March -- after SEVEN service visits to repair my dryer. The EIGHTH service visit is scheduled for next week. My pleads for Sears Home Services to do the right thing and replace the dryer have gone ignored. They could have replaced my dryer twice over for all of the parts that they put in my dryer -- next week they are replacing the drum. I cant calculate my growing expenses in lost hours from work waiting for technicians, laundromat trips for a family of five, and just the sheer frustration. I would not wish this mess upon anyone!

Service window 8 - 5, missed a entire day of work. Simple repair for air conditioner change capacitor. Bill almost 500 dollars. That charge is very unreasonable. Never again!

I was pleased with the technician, but the support staff that I talked to on the phone was not very professional nor trustworthy for me. Additionally, I am due a part that was damaged during the repair that was to be sent to me. Everett Lallis

Great job. While initially unsure of the problem with my dishwasher, he gave us options and eventually diagnosed the problem without the need for parts and for less than he thought it would cost.Ill definitely call on Sears in the future.

Exceptional service. Engineer was both knowledgeable and thorough. Highly recommend!