I travel a good deal for business so I have the black card membership so I can use Planet Fitness around the country. this club was dirty, the equipment was in disrepair it was very crowded. It sits on three different levels of the building so the club is very cramped.The most disappointing thing about this club compared to others Ive been to around the country with the lack of cleanliness

Left my phone in one of the lockers after a work-out and by the time I realized, someone else was using it with a lock on it! I let the staff know and they spoke to everyone in the gym asking if that was their locker/lock. They found the person, who graciously opened it up, and I got my phone out! Very diligent and professional staff, the customer service was Grade A 🔥they really went above and beyond

*disclaimer: following review written by amateur*Convenient location (right by Park St. and Downtown Crossing T stops); wide variety of good quality workout equipment, from strength to cardio; fellow gym-goers generally very kind, respectful and helpful; from my experience, facilities are generally quite clean; staff is friendly; signed up with the intention of getting fit (not doing any kind of [semi-]professional athletic training) and I couldn’t be much happier, especially given the relatively low cost.

First time here. Great atmosphere !!

Very clean planet fitness, machines are up to date and staff is friendly. Overall one of the best planet fitness in boston.

First of all the gym is trash and to cancel your subscription if you don’t come in person they expect you to send a letter. Why is a letter necessary in 2021 when they force to have credit cards and to download the app this gym is a joke!

Convenient location close to the orange and green line. The quality of the gym depends on what type of workout you want. The cardio machines are in good working order and most of the weighted machines are in decent condition but there are some that have issues that need to be fixed and that hasnt happened in my 3 months of going here. The dumbells and benches are in decent condition. For the cable machines there is simply not enough handles available. It seems as though some have been lost or broken over time and never replaced. The worst part is the weight plates. They are all so worn out that they literally crumble in your hands and the rubber is peeling off of the metal inner plate. Please replace them!!! Also, the hand sanitizer is almost always out of stock which is frustrating especially in a pandemic. The bathrooms always smell terrible and if wafts out into the gym but I have found this typical of every planet fitness. They would benefit from an air freshener sprayer or something.

PF in Boston (downtown crossing) IS NOT open 24 hours. If you call them theres an automated message that says they are closed between 1:00 a.m. & 2:30 a.m... I signed up because I thought this was a 24 hour gym. Also waited additional 20 minutes for them to open back up. Smh... everything else was ok

I come early every morning. Just beware they’re always out of hand sanitizer, hand soap and paper towels to clean the machines. Plus they do not force the mask policy.Update:The bathrooms are more disgusting than normal. Has been brought up to management and staff at the front desk on several occasions. They do not care or even try to clean. I don’t believe they’re ever cleaned. The strange thing is they have adequate amount of staff to clean. Just at this location other locations I have used are fairly clean. They still don’t enforce their mask policy. With this said I will be looking for a better gym. All I ask is for a clean one. This is not the place.

I love going there not too crowded early mornings

Good gym. Was clean and great staff

Planet fitness is always a great experience. This location was very clean and the staff was very pleasant

One of my favorite places, has two three floors, top is massage an desk area, second floor is cardio area where elipticals an treadmills an etc are, bottom floor... Golden,💪🏾

Never too busy! I feel safe working out without a mask on here.

Friendly calm environment..

I was really surprised by how big the gym is, there are two floors full of equipment. To me, it seemed super clean in the bathrooms and in the workout areas, also staff seemed to be super nice 👍

Excellent and friendly staff always a pleasure going there

The staff made fun of me cuz I’m fat

Just got off the phone with one of the members at planet fitness, I did not catch his name, but he gave me a run down on the Black member card and what I need to do when I have a guest coming with me ! He also answered any other questions I had ! He was so sweet ! Great Customer Service!

The gym looks pretty small from the outside but very large once you enter. Plenty of cardio and weight machines around. They are following covid guidelines! I enjoy coming here for my workout! Thank you!

Never any soap in shower. And the other members harass you. There isnt a scale. One staff member threatened to cancel someones membership over a pedantic altercation which she escalated. I do not recommend this particular gym on winter street in Boston.

Its a gym its cheap and you can find 24hr ones usually near you

I like this Gym!

Interesting setup, the stairmasters are near stairs, makes for some awkward ascents.

Very clean, saw staff disinfecting surfaces rather frequently throughout my visit

It is good place for a workout.. but a bit small for the pandemic rn

Very friendly staff great atmosphere and a layout that makes sense.

Do not join. They will not honor cancellations. They have the most convoluted process for cancellations. In 2021, you cannot call or process a cancellation online, you must use snail mail. How inconvenient. Oh and no, confirmation either. After speaking with an associate who told me the account had been cancelled, but I was still billed for March. Not worth it. Smelly locker room, broken equipment, and difficult to leave.

Good gym place

I want to lose my waight.I AM going to come here and enjoy

What kind of gym has no barbells? Not a great place if youre into real functional fitness. Great if youre only into machines and cardio.

It was good I like to keep going

Nice staff, clean facilities.

Going downhill FAST! Please replace the burnt out bulbs and that would help it back to a 5 star planet experience! This is unsafe!!!

Needed a second gym that was open 24 hours. I went with the black card option because of the tanning beds and massage chairs.Plenty of machines, but no squat racks, bench press stations, or dumbbells/barbells over 75lbs. There are two Smith machines that are always occupied, and two more closed for distancing. The place is underground and a bit dark, but nevertheless a great backup gym and tanning place.(P.S. Ive walked here between 11pm and 3am many times now and feel safe. Hate being discouraged by reviews talking about hypothetical scenarios and profiling...)

Staff are very Rude and very unprofessional.

Always nice to go there.

They say it’s not a real gymnasium, its not if u don’t want to to focuse on ur work outs. Here u have access to tanning machines, hydromassages and massage chairs, all included on ur black card plan. I have dropped heavy weights on the floor but so far the lunk alarm didn’t beep yet. Do u guys have any clue how to activate this lunk alarm? 🚨

Clean & easy. Good to be back

Excellent location, just a short stroll from my apt. The staff are friendly and the environment is hella ligit. People mind their biz and overall respectable. I also hella dig the gym is dimly lighted and non blaring incandescent lighting. The overall feeling feels private, not to mention affordable. The only downside is they dont have group classes like yoga or whatever ... I still dig it ne how.. By a long streach way better than bsc ... Rotflmao

Totally cool facilities. Top o the line equipment. Pro staff. Thumbs up

Brand new equipment, cleaning stations, not crowded.

Highly do not recommend getting a plan through Planet Fitness. Their line of customer service reps is operated and no one ever answers. For weeks during the mandated stay at home order, I could not get in touch with anyone to cancel my membership. All locations were closed. Members literally had no way of cancelling their membership and were still charged. Now, I have to wait to hear back after sending a letter. I was charged a total of $70 during this pandemic. Then, had to buy stamps just to send a letter to request a cancellation.Long story short... dont do it!!

Only thing I think they need is free weights. And benches. But it was ok for my visit.

Great! It was not crowded.

Had a good time at planet fitnessthe only thing I dont like is you cant take a shower after you workout but thats at any gym other than that I recommend planet fitness staff is great people are good

Not bad at all! Convenient and easy to find, not to mention the 24/7 benefit. This particular Planet Fitness makes excellent use of its space, especially considering how much more skinny and narrow the building is. My few gripes with this gym concern the equipment. There are very few machines here that have been noticeably banged-up. Im mostly referring to the wobbly pull up machine, where the rubber handles have also been horribly worn out. Sometimes, the paper towels arent filled entirely and very seldom do they jam. At least in my experience. Everything else is satisfactory. The lockers are clean, the floor isnt a mess, people wipe the equipment down properly. I have no other complaints.

Love that this location is 24/7. Certainly a very urban atmosphere & therefore a mixed crowd of members who are courteous in cleaning up after themselves & others who are simply full of themselves while leaving a mess of unwiped sweat & equipment scattered behind. There are 3 levels: Ground Level is where the front desk, massage chairs, & fake n bake booths are. Basement Level 1 is where all the cardio machines & locker rooms are. Finally, Basement Level 2 is where all the strength training equipment are. I appreciate being surrounded by members at various fitness levels while most are training hard that motivates me to keep going hard myself. Overall, a great location at the heart of downtown Boston!

Hard to get a strong phone signal sometimes. Need some free WiFi.

This location has closes from 1am - 230 am for a Covid Cleaning.. I arrived at 230 and waited out till 2:45am.. Finally someone who looked like he just woke up from a nap walked by and in an extremely rude manor said they were closed..

Been coming here for a little over a year now. Definitely like the atmosphere. I’m in there at least three times a week. Having 24 hours of service is way more convenient for me so I can put in more work per visit.

Too much cardio machines and not too many machines to work out, not press bench for chest, the crew staff members aren’t friendly and the worst part is the music they play at the gym. Plus the locker room is always dirty.

Planet Fitness is amazing. Everyone is super friendly. Great customer service. This gym is on of a kind . Its clean and there is plenty of gym equipment available! Highly recommend Planet Fitness. Its conveniently located in Boston. Will be coming back.

Free tanning!

Good place to workout but the coronavirus is ruining it but when its over its really good place to workout

This gym is located right off the Park Street and Downtown Crossing T stops, so its super convenient to get to (or workout at if you work downtown as I do). They have all the equipment I need, so I have only good things to say there. My only downside is that because it is downtown, it tends to get packed. Choose when you go carefully, otherwise you may not be able to complete your workout.

I just started with the gym last week. No problems with the staff they were fine. My main issue was the locker room. It was absolutely disgusting. Paper towels all over the floor and just not presentable. Maintenance needs to stay on top of the locker rooms and keep them tidy. But other than that excellent and affordable membership fee and convenient location! Just please keep up with the maintenance of the locker rooms! Thanks!

Came here with a friend who had a black car membership here. It was a totally great experience and loved how well kept this gym is. I maybe thinking about a membership of my own.

Good laid back place to stay fit!

Been a member for a very long time until I recently move to New Jersey. Will always love you guys. Thanks for being such a great gym.

Get what you pay for — for $10 a month it’s fine for me. But be prepared to workout with people not using headphones/blasting music, wearing jeans, and no full squat/bench racks. Free pizza and bagels/coffee monthly is fun but certainly counterintuitive for a gym.

24/7 Cant beat it.

Weight beast

The value is great, the equipment is great but the staff maintenance of this place is really lacking. Bathrooms are disgusting, floors are slippery, and paper towel dispensers are very rarely filled. This seems like basic upkeep of the place. I think there needs to be new management or some additional staff. Some of the staff members are courteous but for the most part, I think they could do a better job of taking care of this place.

This is an older location with older equipment. When I was there, the sanitation station bottles were empty, near empty, or malfunctioning. It doesnt seem like any employees check them regularly.

Again no one caring about masks on bottom floor or changing rooms . Guy all coughing in changing room and didnt put mask on when asked . This is like every time . Would go to another if I didnt next to it and others were close to home .

Well, this place is also my home gym.Really nice gym right in the middle of the city. I can get my work done and after that I can get my workout done.They have all the equipments which are needed, gym is really popular and mostly full during rush evening hours after workTry working out before evening or in the morning. There are sufficient machines to help people outStaff is friendly and gym is affordable as compared to other gyms in Boston area which are ready to put a hole in your pocket

Good gym. people mind their business. The could play more uplifting music. The music they play is very depressing

Its a pf. Gotta say, some of the staff members are crazy rude. Theres one chick who is constantly on her phone, even in the womens locker room. Shell completely ignore you, and then snap at you when you try to get her attention. Most of the rest of the staff are nice and friendly though. Cleanliness of the locker rooms is on par with a public high school locker room, but what can you expect? They have like 300 people coming in everyday. Good for the value but dont expect any semblance of community.

Excellent gym offering 24-hour service throughout the year. It does get crowded, mostly after regular work hours, but for the price charged it is as good as it gets.

I went in and took a tour with Anthony he was so informative and friendly, I joined 4 a year! I love this place I also love the downtown Boston location!

Great place 2 go. Especially during work hrs. Not lunch break. Usually pretty good at night too.

I have been a member for over a year now at this location. It is impeccably clean and well run. The staff is always extremely pleasant and works diligently at keeping the place in top notch shape.I prep my own meals and often have to heat up my meals around my workouts, the downtown crossing Planet Fitness staff is so helpful and always takes care of my needy requests. Their attitudes and actions are a wonderful reflection of the PF motto. For $10/month you just cannot beat it especially at this location.The general manager Tom specifically is a total doll. He is one of the nicest guys I have ever met. Always has a smile on and you can tell he sets a great example for the rest of the staff.

I dont know why a lot of people are complaining!!!This gym is the best I mean think about it for a moment. Judgment free. Big gym. In the heart of downtown Boston. 10$ A MONTH.very clean. Great and friendly employees.24/7.Great equipmentsThe atmosphere is just perfect to work out.Guys come on you have no reason to dislike this great gymlook for the other gyms around that area, and compare it with plant fitness.The only thing that the gym should improve is the locker room, just try make it bigger.

I will say this been here for a while. I will say I would love to see maybe an expansion of the gym to maybe more machines and equipment. The place is usually nice and tidy and clean. The staff is nice. The only problem is during the day from 7am- 8-9pm it’s extremely crowded. I’m talking jammed with 100 people.... which is why an expansion would help or maybe another location within the city area like one down by Whole Foods by the fire station or something. It will also benefit you in finding a place that can offer parking. I know it is the city but tbh there are people who drive into the city from like out of town to work. The setup of the locker room is terrible.I will say this I don’t think there is anymore soap or body wash dispenser anymore so if you going to shower either bring your own or don’t use any and just do a rinse, or go home and clean instead.

Great place to work out

I love this gym because its 24 hours, bit if you go during peak youll be waiting for a locker/equipment. Wasnt too impressed with the personal training session they call design your own program. Wasnt very helpful for someone who hasnt been in a gym before. The staff are super friendly though and it is very clean here.

Economical and friendly staff. It’s good if you choose the odd timings as most of the equipment will be available to use. But during rush or peek offers it will be busy with people. Get fit and stay healthy

It is a good place for work out. The price is not bad. The relax machines are great. I feel that the place need more space, but still a nice place for brake the routine specials for the people who work or in my case study in downtown.

I go at a time when its not packed with people. That results in less wait time for equipment which leads yo s great workout. The staff is great too.

The machines break often and it takes for ever to repair them. Lockers are the same, there are a lot broken that can’t be used. They never answer the phone either.

Terrible customer service. Still cannot transfer or cancel my membership after leaving Boston. Avoid at all cost.

One of the better Planet Fitness locations Ive been to. Clean, organized, and most of the equipment worked well. My last Planet Fitness had a squat rack and proper bench press stations, this location only has Smith Machines like most of them now. I learned that this is not a franchise like most PFs, so it makes sense that they wouldnt have them, since they dont put them in Planet Fitness locations anymore. Staff is great and friendly.

Go to the gym and I love it, Wish they had a bigger stretch space lol but it is pretty big.

Clean lots options for workout equipment. Great location

An excellent gym. Plenty of equipment to cover a full body workout. Always full early mornings on weekdays. Best time to go is after 9 pm or early morning weekends.

Very clean place. All the employees are very polite. Great equipment. Ill definitely be coming here more often!!

Tanning booth rooms are always over 90 degrees and no one ever knows how to work them. Spent my entire lunch booth hopping and still wasn’t able to tan and the staff did not care what so ever.

You cant beat the price. However, it gets extremely busy after work and I have had to wait for stationary bikes quite a few times. The weight area downstairs also gets packed and you are constantly waiting to use a machine. 3/4 stationary bikes have also been broken for over a month (one for several months). Finding a full length locker can be a pain during rush hour. The locker handles where you fit the locks through are broken on over half of the tall lockers in the bathroom, so you cant lock them. It also tends to smell a bit when its so packed. The bathroom stalls usually smell like urine and are dirty. Although Planet Fitness likes to pretend like meatheads dont attend, they definitely do at this location. People also like to sit on machines on their phones longer than a typical rest time, which makes it especially annoying when its busy. On the weekends its not bad there.

Could be cleaner.

They finally fixed the bo smell, but all the machines are chronically broken.. with no signs on them. with the amount of people frequenting the gym you have to wait for the ones that arent broken as it is wicked annoying..I guess you get what you pay for

Awesome place I’ve been going there for 50 years

Good place to work out at

The staff is incredibly rude and unhelpful with helping members.

Clean space. Not smelly. Lots of available machines and workout spaces. Easy access.

Have everything you need and they have personal trian on staff and theyre great

You get what you pay for at Planet Fitness. Overall its clean and machines are usually always working. The down side is it is a busy spot. Can be difficult to get your workout in during the 4-7pm time. They could use more dumbbells and people do not always have the best edicate. But for $10 a month you cant really beat it.

It has great equipment and a wide selection to choose from but the bathroom is gross from time to time and hosts homeless people inside the rest room which makes me feel uncomfortable I think that there shouldnt be any fear in a gym at all. There is also a lot of people damaging the equipment by slamming it. There also isnt enough paper towels and spray to clean the equipment from time to time. Please fix this.

Great planet fitness i usually go after 9 pm calm not much going on and the train station is conveniently close. The staff is also one of the best out of three planet fitness i have been to.

You get what you pay for in this instance. I shouldnt really complain due to the cost, but I wish they kept their locker rooms cleaner. There is always a pretty horrible smell, fluids over the bathroom floor, and are almost always out of paper towels in the bathroom.The gym itself is fine and isnt overly crowded if you avoid the post-work rush.