Really love the windows (Ive had them for 6 months now) quality, value, design. The energy efficiency is a big factor, blocks heat from direct sun and holds in heat in cold temps. The windows look beautiful and are of great quality. Our deciding factor was the in home estimate and demo of window works products. We shopped around and compared quality and cost, window works won our business by demonstrating the quality and value of their product up front. Customer service was great and they managed my expectations well through out the process. I will definitely use window works again for future projects.

Salesman, Installers, Service Repair Person, and customer service. I give them all five stars! We are very satisfied with our new windows, we did notice the house was cooler this summer and I’m certain that the cold air will not be sneaking in this winter there is also an awesome external noise reduction. We had e few cosmetic issues after the install, they came out twice gladly fixed them all, very satisfied with the installation.

Installed windows on 3/27/21 but despite multiple discussions the crew were not prepared to install the windows so that the inside sills would be deeper than the windows they replaced. We did the same with an install 10 years ago with Window Works without issue but this time they insist it will take a second install crew and an additional cost to do this. Also did not have correct size to replace molding removed to convert 3 double hung windows to a bay/ bow window. So we have been living with exposed wall and insulation edges for 4.5 weeks. Took 2 weeks to get a response to even start planning what it will take to finish the job. Took another 2 weeks of push back to get an itemized list of supplies and labor to finish the job. They claim we would only have to pay “half of additional cost” but then the contract amendment is $100 more than what half would be. We feel scammed and disappointed.-Update. 1 day after posting this review on google and copying to the Better Business Bureau the company wants to finish the job for no additional cost. Of course we are happy with this solution. We are scheduled to take care of this 5/21/21- they offered to do it sooner but our personal work schedules don’t allow for a sooner date. I will update when the job is done.Update: 5/21/21 We are happy the job has been completed satisfactorily. One very nice carpenter completed the work on all 7 windows in about 4 hours. Changing from 1-4 stars. Would have been 5 if we didn’t have to post a complaint to finish a $19,000 job.

Absolutely love our new windows and patio door. Can tell the difference in the house on how much cooler the house is now with air on. They are so easy to clean, the day they came to install they were so fast and very professional.And our project manager Samantha Steady kept us informed up until installation, and checked up on us after install. She even checked in on how we liked the windows after a month of install..Window works truly went above and beyond on all aspects of being informative and installation and customer service..

The installers were timely. They went straight to work without hesitation and completed the job under two hours. That was refreshing. Samantha kept me informed on every move. If I had any questions I could call her and get the info I needed. All around good job. I’m going to have them for my next project.

We had a walk in shower installed one day ago. We had to wait ten to twelve weeks for the material, during that time I talked with the concierge desk to see how things we’re progressing, I talked with Taisha who was very helpful, and several other people who were also helpful. I even call Rory my sales person who answered all my question. The material arrived within the ten week time. It took Nick the installer two days to complete the job. The first day Nick worked alone and did a great job, the second day I he had help they complex the job at 4pm.Mrs. Bell

I could not be happier with my experience with WindowWorks. I began the process of looking for windows with reservations, but decided to go with WindowWorks the day of my estimate/consultation because of the trust they established with me from the beginning. They helped me make important decisions about getting my entire house redone, and they did an excellent job. They were friendly, stayed in constant communication (special thanks to Stephanie), updated me on the installation, and every person I came in contact with was professional, courteous, and respectful. My house looks amazing--they installed 30 windows and did an excellent job. I will be recommending you to everyone I know looking for quality, value, and professionalism. Thank you!

Upon calling for a replacement Patio door latch under warranty Michele was very polite, responsive and helpful. She worked diligently to find me the replacement latch and kept me informed throughout the whole process. It was installed by one of the nicest skillful and quick installers named Paul. He had the new latch in in under 10 minutes and replaced the screen on the patio door in less time than that. Very professional and polite. All-in-all just a perfect experience. Thank you to all. A+++

We had Window Works replace our front door, window shutters and replace the aluminum siding on our front door awning. To begin with, we are pleased with the front door and shutters that we ordered. The problems come from sloppy work, lack of responsiveness, canceled appointments and failure to complete the project.From the beginning, on multiple occasions, we had to call the company to find out where the workers were only to find out that they were either on another project or did not know we had a scheduled install that day. The customer service representatives were courteous on the phone, but I had to frequently call back to only receive excuses as to why no one showed up. I spent hours either on hold or speaking with representatives.When the workers did show up, they stated they could not complete the awning repair and stated it was not possible. I then contacted customer service and again had to have multiple conversations with promises that they could do it but needed another worker to figure out a resolution. After more then 3 times of trying to figure out how to repair the awning, it was finally completed but was not to the original standards with poor craftsmanship. There were gaps between the facade of the house and the awning that were not originally there. Once again, multiple calls and employees evaluating the issue finally coming up with a solution that I am still waiting to be completed over a year from signing the contract.We had to have the company return on multiple occasions due to sloppy craftsmanship. The door handle installed at an angle, unfilled nail holes around the trim as well as having to adjust the positioning of the door.Also, 1 of 5 sets of window shutters were ordered with the wrong dimensions which led to a multi month delay. After a few weeks, in the interim, the company did install temporary shutters. This is poor oversight and lack of quality control.Finally, I am unable to get these issues resolved because the manager is not returning my phone calls (voicemails left) or emails requesting the completion of the project. I am also requesting the 1% refund for missed appointments, not a result of weather, that their contract guarantees. Still no response.I typically do not write long reviews, but the lack of response by the company, sloppy work and refusal to complete the project, has left me with no other options. I only wish for a satisfactory resolution to the project and even just a response from the company. As a side note, I have also filed a complaint with BBB, hopefully this will prompt Window Works to respond and fulfill their contractual obligations.

My experience with WindowWorks was very good, from start to finish. The sales experience was professionally handled. The ongoing communication with Michelle was what I was hoping for while we were waiting for our installation date. The installation team showed up on time and were very professional. Viking was one of the installers and I was at home the entire time they were installing 8 windows and our patio sliding door. He answered any questions I had and went over everything when he the job was completed. After they left I noticed that one window lock was not lined up and I couldnt lock the window. I called Michelle and she had someone come out the same day to help get this resolved.I have to say I was worried about going down the home improvement road with all of the horror stories I have read about. I chose WindowWorks because of the reviews they received. It was a leap of faith and I feel great with the outcome. Thank you WindowWorks!! Great job! I attached just a couple of pics I took while they were installing everything.

After dealing with Renewal by Anderson, I was highly sceptical about getting replacement windows that I could afford. I saw an add for My Window Works and read their reviews and thought Id take a chance..and boy Im glad I did! They started the installation exactly when they said and went without a hitch. And when they left the only thing that was left was my new windows. I highly recommend this company for their professionalism, someone is always there(like Michele) when you have questions and quality and coast of their product. I am so confident of this company I will be using them again! I would also like to thank Michele for all the assistance she offered(if you know me, youd know thats a task in itself),Thanks again MWWs.

I was very happy with the reasonable cost and install of my new windows. I would recommend Window Works. I was impressed with their prompt customer service as well. The Concierge Department did a fantastic job, especially Michele & Kenneth. Jennifer & Jessica were also helpful. I was happy with Alex who did the original measuring and Peter & Peter who did the actual install. Everyone was great to work with.

From setting up the initial consultation with Samantha to paying Damien, the installer, it was perfect. Everyone is so professional and helpful. The window installation took 7 1/2 hours but they worked continuously. The windows are so much better than the old ones and have, already, made such a difference! Window Works is the best and I would recommend them to anyone! Customer Service lives here!

Second time Ive had Window Works install new custom windows in my 70 year old house. First time we did the upstairs, second time the downstairs. Everything went smooth. Very fast efficient and very professional installation. Love love love how bright and clean. Highly recommend.

I had Windows Works install 13 windows last year. While tilting to clean I somehow managed to get one of them out of line. Long story short, Yesica got me a timely appointment scheduled with Paul. Paul not only put window back in track, he checked all the windows to ensure all were in correct working order. I m so thankful that I choose Window Works!

Paul did excellent work and cleanup was terrific. Stephanie kept us well informed on scheduling. Thank you both.

I ordered my windows on March 8 salesman Matt Bonner. The windows were installed on June 15 . Samantha Steady, the project manager called us several times and told us what was going on with our order. Everything went smooth and workers cleaned up after themselves and the windows look great. The best part about the windows is when you clean them you can do it all from the inside of the house. I would recommend these people to anybody we appreciated their service and quality

David from window works is a great sales consultant!! He made sure he took his time to explain everything to my husband and I. He asked questions, gave his opinion and listened to us very well! David gave us great options and I couldn’t be happier. I can’t wait to have our windows and doors installed!! Thanks again David! You’re awesome!!

Samantha has been ideal with followup. Often you make a purchase and it stops there... but not here. The quick response, commitment to me as a client and professional diligence made this a smooth process. Samantha responded most often within the day/24 hours for answers, guidence and all the details involved. I appreciate the communication as personal vs automated. They completed 13 windows in scheduled time as promised. Additionally, they took care of permits, approvals and kept the job on track. Both installers were amazing as well. They stayed on task, kept the work areas exceptionally clean and were skilled at their work. It was evident they take pride in what they do. As a Real Estate Agent, I noticed many Clients were using Window Works sharing their experiences and satisfaction with me. My Clients do their research and are careful in their choices as time is valuable and customer service paramount. It was always positive feedback. For this reason, I made the choice and very happy that I did.

Spoke with Michelle on several occasions. She was extremely thorough and professional. She explained in detail what could be done and followed up to ensure work was done efficiently. She was very personable and I am definitely satisfied with the service I received. Paul was the technician and he was very prompt and thoroughly explained in detail what he would be doing. Overall I am very pleased.

From my service call with Michelle setting up my appointment for a Service Man Ryan. They both get a 5 Rating! Ryan was right on time with a Smile to meet me. He went right to work on my Sliding Deck Door and screen. He worked until he got it Sliding like they were Brand New. The whole time he was Professional and he reassured me he would get the job done. And YES HE DID! My Door and Screen are just like NEW! I couldn’t be happier with your Customer Service at Window Works. From the original call, the Great Service by Ryan, and the follow up call by Michelle asking me about my Service Call. I recommend you all to my friends and family! Thank You for living up to your Guarantee!!

We installed windows from window works a few years ago. They were professional and quality windows. Some years later my son broke one of the latches on the windows. We called and even though those latches were no longer used they were able to find a replacement and send them to us. That is great customer service. Michelle followed up with us to make sure we received them; she was delightful. Thank you, Window Works.

This is the second company that we used for window replacement, Window Works is very superior. From their in home presentation, to the measurement and finally the remarkable installation. Communication was great, especially when dates changed or scheduled, we were well informed. Will use them again and will tell others about the fantastic company.

Repeat customer so you know I trust and am more than happy with their product

I canceled the project for personal reasons. I spoke with Karen who went above and beyond what employees do. It was like she was family and she personally took my cancellation issue to the top office and resolved my issue. If more companies had the likes of Karen, their reputation would shine. Karen is one of a kind.

My husband and I were very pleased with the window process. We give them a 5 star rating from the sales person Michael Elkin to the installers.We had one window that had a large crack in it before install got started. The installer was right on time with ordering a new window and it was installed within a reasonable amount of time. The installers were very cautious and respectful due to the pandemic. Special thanks to Samantha and the concierge team on keeping us informed about appointments and what was next in the process. The windows are GREAT we love them. Keep up the good work

Karen is the best! She made things right when things went left. She is a great listener, very nice and stands on her word. I appreciate her for helping me get over the past and taking time to follow-up on my satisfaction.Window works need more people like her. I also would like to thank Hector and Vovo.Without them I wouldnt have a beautiful window job. I can honestly say I have a great investment.

Installers were very professional and they did great work. Windows look great, but once you bring the top window down it is bit difficult to lock once you put it back up especially if you are reaching over a toilet or a kitchen sink. A lot better than our old windows though. Great investment

Ordered in May. Promised install late July, early August. Door was installed end of August. Window was scheduled to be installed October 8. Today is October 4. I just received a text message from them stating that the window I ordered did not pass QA. Expect further delays. Please call to reschedule. I called. No answer. Had to leave a message. Not very professional at all. WOULD NOT RECOMMEND THEM FOR ANY TYPE OF WORK.

Contract was signed with this company back in May to replace windows, gutters, soffit and fascia, it is now October with no work completed. When the contract was signed the sales rep promised install no later than September. I have had my installation date changed 4 times and they can’t guarantee the new date will even work. This has been extremely frustrating and I would avoid using this company in the future.Whenever the day comes for the installation, I will update then. I hope that makes up for the lack of customer service I have had so far

Everyone we dealt with at Window Works was courteous and professional. They arrived on time and and took steps to keep our home and yard clear of debris. Once done they walked us around the house to make sure we were happy with the work and to explain some of the features our new windows and sliding door had. I would highly recommend them to others.

The Windows are great. The installers were great and did a bang-up job.The only thing that I would have liked is wider sills on some of the windows (we have cats). An option for cat-proof screens would have been nice.

Windows were installed in a timely manner. Contractor was on time and had a issue with the screens. Samantha Steady my project manager was fantastic she helped us to resolve the problem. We will be getting new screens soon. We appreciate everything she did for us. Thanks again Samantha for all your help. Windows look great!

Our door is beautifully crafted. The installer had quite an unexpected challenge, but persisted . He went above an beyond the expected, routine installation. The big surprise was rotted wood on the stairs beneath the door. It required bracing the floor from the basement, replacing the wood and then installing the door. We are grateful the installer was knowledgeable and persisted until the job was done just right. He was a great representative of the company.

We love our new windows. We have received a lot of compliments about our windows. Kenneth, Michele and their team have helped us to complete the project smoothly. We will definitely recommend Window Works to our friends and families.

Overall, I am not happy with my patio door purchase from Window Works. The initial sales visit was horrible and felt like they were trying to scam me. When they called back for feedback and if I was interested in purchasing, I let them know that the prices were extremely high and would absolutely not purchase from them. They then sent out a manager to review the door measurements/pricing and magically, the price was decreased by over 50%! This was a red flag for me but with all the positive reviews I received from family and the final price was in budget, I decided to get the door. I was told that because of the pandemic and it being a custom door, I should expect about a 12 week delay to get the door in and installed, at least this is what the sales person told us. On week 12, I called Window Works for an update and was told they are still waiting on everything and should expect it sometime in April, I called every week for updates and each time it was different, they are waiting on a screen, waiting on a door foot lock, waiting on a handle - it changed every time I called on what the delay was. 16 weeks later, they let me know the door is in and still no hardware but they could install with temporary hardware until mine comes in. The install date was quick and the door arrived and had all the correct hardware, minus the screen - so not sure why we were waiting on the hardware, when they had it? The door was installed and right away I noticed something was wrong with the install, the frame was completely bowing in at the top and the installers were rude when I mentioned it. I had them hold up a level to show them and they instantly took it all down and re-installed the door (my guess is the custom measurement was wrong and made too small for the opening). At this point the installers were rude and not pleasant to talk with and just handed me the paperwork to and said sign this, so they can leave. Although they did reinstall the door, I expected the install crew from Window Works would be a lot better and not make the mistakes that they did. The door I currently have installed came with scratches all over it, the hardware does not work great (to their defense I am still waiting for correct hardware to come in), and was not installed correctly. I am currently waiting on a whole new door to come in to be installed (still looking at super long wait on this), so I can see that WindowWorks does truly care post-install and standby their warranties. The staff I have been working with post-install has been great.

We had previosly ordered sliding doors for our patio and deck and were extremely impressed not only with the quality of the doors but also the customer service provided by the company. When my husband and I needed new siding and, based on our past experience, we decided to hire Window Works for our installation.The work crew arrived early on August 16,and worked efficiently but at some point I realized that the capping around the windows wasnt being done! When I inquired as to the capping, I was told by one of the crew that they were only supposed to cap the front windows. I immediately called the office and was told that capping the windows wasnt included in the contract even though my contract said that it was! Needless to say, that while we loved the siding and the work ethic of the crew, I did not give Window Works a satisfactory review!However, the next morning, after reading my review, Samantha Steady, our Project Manager, reached out to me to find out why my review was negative. I explained my problem and she said that she would talk with her Supervisors and get back to me. She got back to me in less than two hours and said that after explaining my concerns to them, she was happy to report that all of my windows would be capped at no additional charge to me!As a result of Samanthas immediate response and her taking the time to listen I would once again wholeheartedly recommend Window Works to anyone considering home improvements! As a company, they are willing and anxious to make sure that their customers are happy even at their own expense!

Overall, our experience with window works was a mixed one. Our sales person Jeff A was great and very responsive.From there, the communication with the company was not ideal. They said someone named Samantha Steady would be reaching out to me to provide updates regularly throughout the process. I only ever heard from anyone by text messages that could have been automated, because they never addressed me by my first name, instead “hi, last name.” The only time I tried to call to talk to Samantha, she was out of the office.I had a couple of questions about the process leading up to installation: I had wanted to refresh my memory and see pictures of similar projects, and also ask about how the work would proceed in inclement weather. I looked at pictures on their website but they weren’t quite comparable to our windows. I reached out to customer service online 4 or 5 times and never heard back. Finally, I sent a text message to Jeff and he responded right away and sent me several pictures. If you are going to go with this company, make sure you ask all of your questions at the time of the sale and when they come out to measure. I thought I had asked everything I wanted to but more questions came up along the way.The installation went smoothly, however the installers cracked some of the wood surrounding one of my windows in the process. I alerted them to this and they caulked over the crack in the wood. I did reach out to the company and they had a painter come out to assess the damage, make any repairs needed, and paint over it.So, overall, a mixed review. The windows are beautiful and I’m hoping when the weather turns colder we will be able to tell the difference between our old windows and these.

Having a problem with my installation date... Karen, a project manager, was able to solve the problem to my complete satisfaction. She was prompt, pleasant and professional. I give her 5 stars.

About 2 years ago, I had all of my windows and exterior doors replaced. It took 2 days, but the crews worked hard in the snow & did a beautiful job.A little over a month ago, I noticed a crack in one of my big windows. I called Window Works, talked with Michele. She orchestrated the whole thing. A gentleman came out about a month ago & took the measurements. He told me not to worry, the windows were guaranteed for life.On Thursday, the windiest day of the year, Vova & Robert came & installed the new window. They worked hard and got the job done in no time! Now I can enjoy my beautiful windows again!I want to thank Michele, Vova, Robert & the gentleman who took the measurements for a great job done!

My windows that window works installed in 2014 needed to be recaulked. I called window works spoke with Michelle (she has assisted me before) and she set me an appointment for the windows to be re-caulked. I am very pleased with my windows and Window Works! I highly recommend this company for your window needs! A big Thank You to Michelle!Debbie. Rolling Meadows

Window works makes sure you are 100% happy. If there is any issue at all they work hard and follow up constantly until everything is to your satisfaction. Hector and Michelle are great and their customer service is the best!

Very pleased with window works. From the sales, to the ordering, to installation. Very professional, respectful of covid protocols and very responsive when a screen had to be replaced. Appreciated the continual text status updates. I highly recommend them

I contacted Window Works by phone and promptly received a call back from a sales associate. However, this is where the process fell apart. I provided them the information they required to give us a quote within 24 hours. They said they would get back to me with a quote that day. Its now a week later and no response of any kind with multiple follow ups. Not clear on why they would treat a potential client like this.

Currently working on a window project with them. We liked the product and the reps werent pushy. Over the last couple days, things have turned. We need to add grids to our windows due to our HOA, no problem we anticipated extra costs with this upgrade. When they sent the amendment for the contract it was vague and included an extra window according to what we received. I asked for clarification and a breakdown. The response was we dont provide breakdowns according to our company policy. The second amendment, had 5 windows, including a window that doesnt need them. Finally, on the third, they got the descriptions correct. However, the price was the same for 7, 5, and 6 windows. Since they dont provide breakdowns its hard to believe my contract isnt being padded back from discounts provided. We accepted the ammendment so our project isnt delayed any further. Lets hope the install goes well. Honesty and transparency goes a long way. Still find it odd they are not willing to disclose the breakdown of charges.Update 1... had a conversation with an employee and worked through some the issues. We finally have our windows moved to production. Will update once installation occurs.

I was impressed with the initial install. I did have a few issues but they were all taken care a few weeks later.Was extremely satisfied with the whole process

I am very happy with Window works, Samantha, Paul and David King really work with me on making us Happy and safe. Very professional and easy finance. They work so well am think about getting my window install by them.

We had our windows installed by WindowWorks and they have been awesome! Any issue, no matter how big or small, they have been super helpful and responsive in getting a tech out at the time they said they would and get the issue fixed! I usually work with Michelle and she is the greatest! I had an issue with one of my windows and she scheduled a technician, Vova, to come out and fix and he did a great job! I absolutely highly recommend them to anyone!

Window Works installed all the windows and patio doors in our condo. They were on time, installed everything in one day and cleaned up after themselves. We’re very pleased with the quality of the windows and we can already tell that they are making a difference in our air conditioning bill and will make a difference in the winter, too.

Window Works so far has been very responsive to some small issues I’ve had. Hector and Michelle did a great job! They are polite on the phone and communicate well. As far as my Windows, there have been no issues and I’ve had them for six years now.

My husband and I are returning customers with window works and I would definitely recommend their services. We previously had a back door installed and they did a great job. Quick and cleaned everything up.They are professional and dedicated to customer service. Specifically working with Karen Oberoi was an absolute pleasure. We had a tragic situation and she was thoughtful, kind, and caring about it. She was outstanding to communicate and work with.

The installation was very professional and completed in a timely manner. At the end, the windows look amazing and breathtaking. In addition, Michele, the Warranty Specialist followed up soon after to ensure I was satisfied with the overall installation and purchasing experience.Thank you for an amazing service, I highly recommend this company to everyone.

I had window works come out to replace 22 windows on my 2 story home. Every window was measured and built specifically for that opening. I was told they would need 2 days to complete the project. They finished it in 1 day. They removed, replaced, rewrapped, caulked inside and out, and cleaned up all of the garbage. We could not be happier with the look, quality, and speed of the work and the service. I spoke with Michele Ortega and he helped me with any questions I had. I would 100% recommend based on my experience.

I chose Window Works to install a bay window in my living room and regular windows in my bedroom. Not only was the salesman extremely knowledgeable and professional, but so were the workers that installed the windows. They arrived on time and had everything installed in one day. Prior to installation, I received many calls to make sure I was aware of progress and also to confirm on certain details like the color I wanted the wood done on the bay window. After they were finished, there was a minor issue with the wall where they pulled the old window out, but they sent somebody out to fill in the drywall and repaint at no cost to me.

We had an excellent experience with the WW staff especially with Gina, Hector and Vova. Heres why: They were prompt, courtesy, easy to work with and Gina did a super job of keeping us informed of the status of our project. From our perspective... a 5 star event, or a good old fashion A+. Regards, Jim V.

Bess Maren is nothing short of a gem. She was able to answer all my questions and did it with a smile in her voice. Bess is a real asset to your company and I wont hesitate to do business because of her knowledge and expertise. WAY TO GO BESS!

I am very satisfied with my windows and the installation. They look very nice and Samantha kept me informed on what was happening and when they would be installed. I am very pleased with them. Thank you Window Works.

I have no problems with the product as what was shown to my wife and myself was impressive. Everything was done efficiently with no problems. Im still going to give this a 5 star, but there was a problem with the financing.When I contacted them they were offering 24 months no interest no payments. This plan was ideal for us as we needed time to eliminate other loans. Instead we got a 18 month plan by mistake when the sales rep wrote up the contract.Because of this mistake I missed the first installment which caused a hit on our credit rating. I had to contact WindowWorks to get them to correct the error that was made which they did. Im bringing this up since we had clearly said at the time of purchase that we needed the 24 month plan, not once, but three times to the sales rep and still he got it wrong.When shopping and financial plans are offered that you make sure you get what you asked for.

The interval of time from ordering and measuring to acquiring the doors was longer than anything I had imagined. But the doors finally came and Window Works put them in, as promised. They look great!

Gilles came out for a quote, very friendly and informative. Really gave it a personal touch, making sure we got exactly what we wanted and addressed all concerns. Went out of his way to get us a demo of the windows during daylight on another day (we thought the lowE was going to be too dark. Its not.) And got us a great price.Windows were installed in one day and they look and work fantastic. I didnt get the installers name but he did an amazing job and worked through the rain to make sure everything was done quickly and properly. Even the inspector was impressed at the work.Adequate.

Installers did great job. Windows are beautiful. Only didnt like that I had to wait more time for them to come in.

I would like to personally thank Michele Ortega the warranty specialist and Paul Jados the tech for making my money experience so worth while. The way Michele communicate with me before and after made me very proud of my decision of choosing windows works 5 years ago. Please allow them to be a set explain for other employees and customers like me. Happy Customers Mon’Toshia Johnson

Karen was amazing in making things right when things went wrong. She is a great person and very kind. I appreciate her making me feel better and taking the time to talk to me and listen to me. The company is lucky to have her. Thank you so much Karen.

I had 15 windows installed and the installers were very polite and professional. When the trimming on two of the windows began to lift I called WindowWorks and they came out and not only repaired the problem but capped the space. Thanks WindowWorks!!

I appreciate the attention to detail and timeliness of the repair team at Window Works. Specifically, Darnell has been a big help. He is professional, timely and very helpful when fixing minor issues with our doors and windows. Michelle was also accommodating in helping creating an appointment that worked with our schedule. Overall, very happy with the maintenance interaction.

I have nothing but good comments to say about Window Works. For all of your door and windows needs this is the business to call. Whenever there’s a issue with your door they come out in a timely manner and act very concerned because they truly care for their customers. Michele never forgot to return my call and always had a listening ear. When she sent Darnell out for my repairs, I never met a repairman so thorough, smart and fast. Darnell definitely knows his job and makes this company look top notch. Darnell deserves a raise and so does Michele. I look forward to working with them and this company in the future. 🤩

Karen Oberoi was an excellent representative. She went above and beyond to satisfy my needs. Window Works did an excellent job and after comparing prices, they were the least expensive and best quality. Karen, I thank you for all your professionalism, respect and efficiency wth my order. I am very, very pleased and I highly recommend Window Works. Thank you Karen.

Sales presentation was excellent, informative and professional very informative. The installation was great the installers were friendly, professional and did a wonderful job. We are extremely pleased with our new windows. I would recommend Window Works to anyone.

We were told 6-8 weeks for install. That would have put us right before xmas. It was more like 16 weeks for the first install. 2 of the windows weren’t triple pane, so a month later they came out to replace those. One window broke upon install. I think 2-3 stars is a fair review, because they are doing the job, and saving energy. But they don’t feel like smooth new windows when opening and closing. And they feel a little thin/cheap in the middle. They were a little pushy w/final payment. They wanted it before the work was completed as ordered. Not the end of the world, just something to be ready for. 3 install days for 8 windows (2 of which were welded together, so 6 openings total)

***AS A RETURNING CUSTOMER, I REGRET USING THEM*** DO NOT EXPECT YOUR WINDOWS ON TIME! Still waiting for last 3 windows!! Actually expect them MONTHS after they were promised. Oh, and when they keep telling you the windows will be in Friday, they are either lying or have horrible manufacturing relationships that have no idea on how to schedule. Better yet, this is how they provide great service to returning customers. Please do not use them.

Weve had Window Works windows and doors for a few years and love them. Recently the flashing on the sliding door came loose, and the dog forgot about the screen door and the screen pulled loose on the bottom. I called to inquire about the warranty, and even though they were old enough, Michelle in the office sent out a technician to check it out for no cost. Darnell came out and was able to fix everything back to like new! The flashing is back in place and the screen door fixed completely and very quickly. He even checked out the door to make sure everything was right. I am very pleased with the customer service and the technical service and will be using them again!

I contacted Window Works over a possible warranty issue. However, the warranty had long expired. Michele Ortega was my initial contact. Michele was friendly and did not immediately dismiss my question, but rather reached out to a manager to see if my question could be covered. To my relief, the issue would be taken care. I credit Michele for speaking up on my behalf. I was equally pleased with Vova, the technician who came to the house. He was courteous and quick to make the repair. He took the time to explain the fix and was very neat while in my house. He went beyond the window repair to fix a window screen. We were happy with the original installation, but even more pleased with the customer service follow up we had. Window Works should be glad to have two such good, helpful and professional employees!

I just had the pleasure of having Matthew S. from My WindowWorks over to my house for a consultation and estimate on replacing some windows and possibly a sliding door. It was an absolutely wonderful experience. He is extremely knowledgeable, very professional, and not at all pushy or “high pressure.” I felt very comfortable. I had a lot of questions, which he patiently and happily answered over the course of an hour. Since I have not yet decided exactly how many windows and doors I want to replace right now, I asked him to give me a proposal for four different scenarios. Matthew understood exactly what I wanted, and executed each proposal exactly the way I had hoped he would. He gave me the series of options that I was looking for. He was so patient while I asked about the total cost of every one after tweaking each of the potential plans. Matthew is an excellent representative of the My WindowWorks company, very competent, experienced, polite, and respectful. He is extremely knowledgeable about every aspect of the window business. He was able to speak to each step in the process of making each window, the materials used, as well as the energy savings I would enjoy as a result of the new windows. He listened carefully when I spoke, and didn’t try to talk over me, contradict me, or push me in any direction I wasn’t comfortable. Matthew spoke highly of the My WindowWorks company, which gave me even more confidence that I had chosen the right replacement window provider. He also most competently went over the company’s very favorable payment options, which were very compelling. Thanks to Matthew, I am convinced that My WindowWorks is the very best option for replacement windows and doors, and I have no need for further estimates.Thank you, Matthew S.!

Their customer service is first class. Thank you Stephanie.

Great service! We LOVE our new doors. Everything from the visit from their sales person, Chris H, to the measuring and installation was handled very professionally. We needed a garage entry door and sliding patio door to replace older doors that were not in good shape. Chris showed us all of our door options and helped us choose exactly what we needed. The only hitch was that on our scheduled install date the weather was awful. I was saddened to hear that other customers that day were giving WW grief over rescheduling. Would they really want a hole in the side of their house for half a day with rain, snow, and cold pouring in? As much as I wanted the new doors asap, I was happy they did the right thing and didnt compromise their staffs safety nor our homes.Ultimately I really like these doors a LOT more than I expected! We were replacing (out of shape) french doors and I was worried this might be a downgrade but NO - the new doors look fantastic and our garage is a LOT more secure.

We had a patio door installed by them that had issues. We took pictures and set up a date for them to come out and fix it. The date came and no one showed. I called customer service and was told they were on their way and running late. I waited another hour and nothing. I called customer service again and got the run around. Next I asked to talk to the manager who said she didnt know where they were but would call me the next day to reschedule. SHE NEVER CALLED ME BACK. When I tried calling again and asking for her I was told she was busy. Finally I called a different department and it was set up immediately. The customer service was a joke.

Michelle was very receptive to my needs. She kept me informed when service would be done or delayed. Hector the serviceman was very knowledgeable and answered all my question.

Window Works is great! They installed our new door and windows 3 years ago and we ran into a small issue with the door not closing correctly recently. They ordered the new part, came out quick to install and even finished the job even though we were getting new concrete stairs installed and the work conditions to fix the door were less than ideal. Michele and Vova were great through the entire process, thanks again!

It took a little bit of time, but the door was installed quickly and professionally. WindowWorks took care of applying and obtaining all of the permits and very smooth process.

We love our new windows. Installation was very professional and done on time. Highly recommend them.

While I have been a Window and DoorWorks customer for about 2yrs now, I’ve had to call about minor issues with my front door they installed, and every time they have sent someone out, covered all those costs as part of their comprehensive warranty. But the last visit was from one of their technicians, Ryan. He was outstanding - not only was he professional and personable, but he went the extra mile double checking that both knobs and both locks (double front door) were all aligned and secured, as well as aligning the door both bottom and top to make sure maximum thermal insulation was being achieved (i.e., no air/light leaking in/out). Stephanie in the call center was also very responsive, and made sure that my service was excellent. Ryan volunteered to send out some stain to match our door (he didn’t have any on his truck), and Stephanie followed up to make sure that was handled. I will say, it’s the warranty and customer service that keeps me recommending Window and DoorWorks!

We recently purchased a vinyl sliding glass patio door for our town-home. My WindowWorks was the only company willing to work with our budget. We met with Keenan and Mike on 2 separate occasions. They took the time to answer all of our questions. The communication from the entire company has been outstanding. They even reached out to our association for approval on the patio door. The door was installed 7 weeks after signing our installation contract (this is standard amongst all companies). The installers took no more than 2 hours to complete the job and were very approachable and professional. Its amazing how much warmer it is in our kitchen with our new door. Id highly recommend My WindowWorks!

I worked with Jim and Samantha to replace a patio door. Both were extremely friendly and eager to help. Style, color, installation, and overall quality all met my expectations. Being weather proof was top of my list and the new frame and door fit together perfectly. Customer service seems top notch as well. You get what you pay for and while not the least expensive option it was absolutely worth the price. Will be using WindowWorks again in the not too distant future.

The gentleman that installed the windows was very courtesy and clean. Another gentleman came half way through the process and he was also courtesy. Yes I would recommend this company

Ryan was very courteous, quick and efficient in repairing our patio screen door. He completed the task in only 10 minutes.Michele was courteous and helpful in scheduling, reminding about the appointment and in following up to make sure our service was completed correctly.

The installer were late to install both days which made them not finish the job on time. Had to show up on a non scheduled 3rd day and was 4 hours late for that one as well. They were finishing the project on the 3rd day at 11pm on a Monday and I had to work the next day…. Decent product but beware of the installation process

David Josephs professional and educational meeting with my wife and I left nothing out of a 5 star experience. He took the time to explain windows as a whole to us and then make a convincing case as to why his window treatment was the best for our newly bought house. Very excited for our new bow windows and we will be recommending David to anyone we know in the market for windows!

Responded quickly. When we had an issue with caulk around one of the doors they contacted us immediately and fixed the problem. Samantha Steady handled our project well!

We were very pleased with our window project. Michelle, from the customer service team, was timely in reminders and follow-ups. The installation team was professional and the windows look great. Darnell, technician that came out later to replace one of our sashes because of a small defect in the glass, was on time, polite, took care of the replacement quickly and made sure I was satisfied. Thank you!

Karen Oberoi took over my project after four attempts to resolve the problem with my initial door and window installation. She has been very helpful, and was the one person who actually stuck with me through this trying process. She keeps me posted on details about the progress on the redo of my door production and installation. Karen took the time to understand the problem and my concerns. She makes me feel like she cares about my satisfaction. She always calls me back when she says that she will. In other words, she keeps her word. Thank you Karen for all that you do!

We had windows installed in three rooms of a Chicago bungalow, replacing originals from the 20s. It was a lot of work with all new framing and working with plaster and brick. The father/son team that came to our house did a great job. They were professional and cleaned up everything afterwards. The windows look great and the wood--like appearance on the inside is very nice. Anytime I have called WW with questions, Samantha and Yesica were very helpful. We would definitely use them in the future if needed.

Over 5 years ago, Window Works installed 24 windows on my house.As a former landlord with very extensive experience with many types of house projects, I can knowledgeably state that Window Works products, installation and service was top notch.Many years later, I am fully satisfied with my earlier choice.

We have utilized Window Works for many projects on our home including all new windows, doors and gutters. One of the reasons we keep coming back is because it is a great product and they have excellent customer service. For this particular project, Michelle managed the communication with professionalism and timeliness. The crew, Hector and Vova, were on time and showcased their craft to install and create a crisp end result. We continue to recommend Window Works. They value their customers and we appreciate the sentiment.

David Josephs was the rep who came out. He did a fantastic job explaining the company and the product. I am very excited to get new window!

I had Window Works replace 10 windows in our house. Process from start to finish was great. Sales experience went well and communication prior to and up to install was great. When the windows were installed we noticed on had a surface scratch and Window Works took care of it right away. I would highly recommend this company.

While no home renovation/remodel project occurs without issues, my partial bathroom renovation takes the cake for it if can go wrong, it will. I contracted with Comfort Shower and Bath to remodel/renovate the shower and bath area of my bathroom (inclusive of a brand new jetted Jacuzzi tub). As I mentioned above, we experienced issues with plumbing (primarily due to my woefully negligent property mgt company), electrical, installation/fixture placement throughout the lifespan of the project (which was inevitably extended due to said issues). Despite the constant barrage of setbacks, each individual on the team (electricians, plumbers, installers and corporate individuals) were incredible at corralling frustrations/disappointments, and finding solutions to make it right.Special shout-out to Karen Oberoi (Production Department Manager) who Ive come to know on a first name basis. Karen has gone above and beyond to ensure EVERYTHING has been taken care of, and that zero loose ends exist. Her empathetic nature, accessibility, responsiveness and overall kindness have helped make a very stressful project feel significantly less so.Additional special shout-out to Danny (Production/Installer) who navigated an incredibly challenging install with care, adeptness and patience. Danny is incredibly knowledgeable and was always open to questions/suggestions/comments. Despite the challenges and setbacks presented by the install, Dannys professionalism never wavered nor did he let his frustrations materialize.To sum up: Comfort Shower and Bath do NOT treat you just like another client; they treat you like a person with a project or goal, and will work with you until youre COMPLETELY satisfied with the end result.

Darnell came on time to repair a screen. I had 2 other items and he efficiently took care of those items too. Very nice to deal. Michelle was helpful in getting my appointment set up and following up afterwards to make sure everything was done correctly.

Replaced my sliding glass door . Many Thanks to Vova and Michele for their professionalism .

We had a great experience. Windows look great. Quick turn around time.

I love love love my new windows!! They’ve made a huge difference in the warmth of my home this winter. My home is less drafty and the furnace doesn’t kick on as frequently. Customer service was top notch starting with the sales process and demo. The installers were great - very efficient and detail oriented. They were tidy and cleaned up thoroughly. I had a couple small issues after the install that were resolved quickly and to my satisfaction by Hector. Michele did a great job of managing the project and making sure everything was taken care of as planned. Overall, excellent experience. I highly recommend Window Works.