I rarely write reviews of any any sort but this one is worth it. I almost don’t want to write it bc I want it available for the next time I cross the Alley from Naples. Anyhow... This one takes the cake! Beat service and clientele I may have ever experienced! So wonderful!

First night so far so good. Very pleasant front desk staff.

If you haven’t come to the tiki bar, been greeted by the illustrious Tony…you haven’t lived. This is home away from home for me and my son. Great atmosphere, amazing people..the only reason I come and stay at the hotel…Tony. Have a drink. Say Stacey sent ya ;)

My Job booked this hotel for me, upon arrival the front desk asked for my debt card. Me thinking this was for strictly for collateral I handed it to them. They proceed to charge me for it instead of charging my companys card that was already on file, claiming they didnt see it at the time. They made me have my company send an authorization that they will pay for it (even though they obviously would considering the company card was on file). I still do not have my refund it being a whole day later as I have to wait for an accountant to come in tomorrow and sort the details. I dont even know if the refund will be instantaneous. I am stuck here with no money as they incorrectly charged me but they are saying I can get food at the good but way overpriced, especially for my budget, restaurant attached and charge it to the room and settle that for after I get my refund. The human beings are good people and I will not take that away but Jesus they wiped my budget clean and seem to not care nor have any understanding as to how this has ruined a vacation. They have not extended a helping hand given my situation or anything else and just play the wait and see game.

I really wish I had stayed a few more days. This property is so lovely!The staff was cordial and inviting. They provided plenty of details when we checked in. It was a stellar welcome.The pool area with the tiki bar is so convenient. Nothing against those Florida beaches, but Ill skip the traffic. Theres plenty seating around the pool and also a hot tub. Towels are also available along with some outdoor games.The room is so comfy as is the general lobby areas. This hotel was made for guests to lounge and relax. Ill definitely be back for another visit.

Went today for the first timeBeautiful, clean, friendly staff, friendly service. Bartender was great. Would definitely come back!! Thank you for a great experience! First hotel since covid !

Positive: The lobby area was nice and the location was perfect. Negative: The room and fixtures were dated. The paint was chipped. It just did not look like the pictures online.

Workers were very nice. Stayed for 3 weeks. They were helpful, clean, and respectful. Their breakfast was good, slightly burnt bacon but honest waiters. Pool side was beautiful. What I liked about it was that the mall is only 10 min from there.

Positive: The customer service. Negative: BUG INFESTATION. Our room was infested with ants! We had to switch rooms. The shower was not working correctly. The next morning the toilet in the room across from us flooded so the rooms and halls smelled like muggy toilet water. I¿m really disappoint

This was a pretty old hotel. The lobby and first floor were nicely decorated and modern but the other floors were dated. There was also a towel shortage and we never had enough towels in our room and the front desk didnt have any either. The pool area was really nice!

Reasonable prices for a spacious and clean room. The pool area is absolutely gorgeous, with a hot tub and a tiki bar. A nice place to getaway for the weekend if youre local. Perfect place for a vacation stay in East Boca.

Positive: It was my wedding night and my wife came in her wedding dress. The staff at front desk were so kind as to congratulate us and upgrade is to their luxury suite since it was not booked! This really made a great difference in our stay even if it was 1 night.

The pictures on the site are NOT the rooms in this place. The lobby is nice but the rooms are super dated and, quite frankly, dirty. At first entrance the lobby and pool area are renovated and nice. But the rooms and hallways are honestly gross. Attached are pictures of the lobby wallpaper and my room.

The room was very clean, and the pool area is very relaxing I’m always greeted with a smile when I walk through the entrance

This is a run-down facility. The lobby has been renovated, but the rest of the rooms and common area are in very poor condition. It smells of mildew, fresh paint was put on old broken doors, wall paper applied over mushy bathroom walls, crusty sink faucets, and the pool was green. We cancelled future reservations and won’t stay there again. We were very disappointed in the quality of this hotel.

Positive: The pool and the pool only!! Negative: Cleanliness was deplorable. Found a hypodermic needle under the bed filled with heroin, stains on carpet in room and lots of dirt through out. Disgusting. Will never be staying in a Renaissance Hotel again.

Positive: Location Negative: When asked to changed the linen we were told it was too late. We remove our own linen and left it outside and asked for new sheets. Someone came and changed the bed but put this dirty sheets back on!!??

BEWARE OF FRAUDULENT CHARGES MADE BY THE HOTEL TO YOUR ROOM! I was charged a $250 smoking fee with zero evidence or proof provided upon request. I do not smoke, but there definitely were other guests in my hallway that were partying as I was woken up on multiple nights and the smell of marijuana was definitely present. Management never picks up their phone, and Renaissance deleted our chat history. Complete scumbags. This is the worst Marriott property Ive ever stayed at, and why I choose to remain loyal to Hilton.

I went twice and loved my visit both times. Mark the manager was very nice and professional. The staff was helpful and went above and beyond when I lost my charger. Whenever Im in Boca Raton Im staying there ever time. 10 out of 5

The hotel is extremely poorly maintained. It’s not Renaissance we expect to see and it should not be a part of Marriott brand. Our bed had blood and oil stains, stained towels, poorly maintained rooms and hallways. Breakfast area and options feel like we are in Holiday Inn vs an upscale hotel. Do not recommend this hotel to anyone unless you don’t have any other options nearby. Marriott across the street is very modern, clean and has amazing amenities and food options, so recommend staying there instead.

Very nicely laid out however too much noise inside the room from other guest doors closing and from super loud toilets in every room (the kind where you push down the handle like in the airport). Im talking about hearing neighboring rooms toilet noise - it is that loud.

Positive: The pool and outdoor bar area are beautiful and plenty of table and lounge areas for everyone. Bar service was friendly and the quality of food and beverages excellent! We really enjoyed this hotel. Negative: The rooms were outdated and cleanliness was just okay. The restaurant staff were not friendly and to-go food took forever.

The service here is terrible. I paid well in advance for a room they did not provide. I waited to get my room key, they took two walk ons before me and then told me my room was no longer available. Worst experience Ive had in a long time. Do not stay here. Plenty of better hotels around the corner.

Positive: It was clean and the location was close enough to where we wanted to be. Negative: When we checked in, we were told it included free breakfast. I was surprised as I wasnt aware of that. The next morning we got up to have breakfast in time and were told our stay didnt include breakfast. This was the same person each time.

Positive: Location was great Negative: It wasn¿t a 4 star property definitely needs maintenance

It is good place for a price they offer. Nice tiki bar.

I have spent more than 2000 nights in hotels, mostly Marriott properties. The company usually provides excellent customer service. This property has gone well beyond the normal good service that I have experienced.The General Manager, Brent Richardson has gone out of his way to make our stay an outstanding experience.I highly recommend this property!!

First when we get there after 5 we still have to wait about 30 mins for our rooms to be ready. There was a lizard in our room. House keeping didn’t come in the whole week. We had to ask for towels every day. The pool and hot tub was not clean. And we paid for all four rooms. Payment went through but 3 weeks later our card was charged $300. I called and talked to 2 people. The second lady I talked to was very rude and didn’t care about us already paying. She said there was no record of the fourth room being paid for. We have bank statements and a recipe that says otherwise. I would recommend NOT to stay at this hotel!

Disappointing experience. My husband and I were looking forward for a relaxing few night getaway but ended up checking out a day and a half early due to poor service and overall dissatisfaction. We called numerous times for replacement towels and shampoo as these things were not being regularly replenished due to covid. After waiting for housekeeping or the front desk to answer the phone we were told they would be right up. Almost two hours later, still nothing. Ran down to the pool and no surprise there was only one towel left down there. The safe in our room also did not work. We requested twice for someone to replace the battery and this never happened. When speaking to the girl at the front desk voicing our poor stay and desire to check out early there was little to no attempt or compensation to change our stay into a more positive experience for our remaining night. Overall very disappointing. Will not be back.

My visit at this property was made extra special by the front desk person GiGi and the lobby attendant RoRo. Both of them went out of their way to take care of me, and truly made me feel like a VIP. I am sure that they are an asset to their employer. Thank you!!!

Positive: Great hotel and very good and helpful staff who run the night shift.. I recommend this hotel no question asked.

Staff was friendly but the hotel was not well maintained. Definitely not what you’d expect from a Renaissance property. The wall paper was peeling off the wall, there was mold growing all over the window, and the room had little pieces of dried on gunk all over. It was bad enough we had to ask to change rooms. While the second room was better it wasn’t nearly 4 stars. The pool appeared nice at first but they were always out of towels, there was trash in the ground and really load planes fly overhead every 2 minutes.

Great hotel & staff. Very clean, friendly staff, & great food at the pool bar (mahi mahi tacos recommended!) Will be staying at this hotel again on my next visit.

My stay at this hotel was horrible. I booked a room with two double beds because i was traveling with my wife and my 5 month old daughter. They gave me a poorly cleaned room with a king bed for the first night. My wife and I had to clean the room since this all they had left, and their cleaning staff took forever to come to our room that night. The next day they moved us to the correct room but of course the plumbing in bathroom was horrible, causing the room to smell terrible anytime the adjacent rooms toilets flushed or showered. Lastly, the hotel “ran out of wash clothes,” or at least every time I or my wife asked for them from cleaning staff of the front desk, that is what they told me. So I had to to hand wash wash clothes so I can have some for the messes my 5 month daughter might have made. Unless you are into paying to clean a room and linens, I absolutely would not recommend staying at this hotel.

Positive: N/A Negative: Was very surprised to see a Marriott property look so run down. The building needed paint, the interior is outdated. In my opinion, this is not a 4 star property especially for the Boca Raton area.

Went for a sponsored happy hour. Friendly staff and great service.

Nice hotel badd b$tches at the pool

Pleasant although Titanium benefits not given, ie fifth floor

The Renaissance was a very clean and comfortable stay for us. The rooms were big and very clean, particularly in reference to COVID-19 precautions. Service was ok, and we had a random desk clerk knock on our door while we were sleeping. Not sure why he was there but it wasnt a big deal. Overall, we enjoyed our stay here and will definitely return.

Positive: The location Negative: They put me in a old room. Bathroom ceiling was needed repaired. Walls had paint peeling

ITS A NICE SPACIOUS HOTEL WIT TWO QUEEN SIZE BED BIG FLAT SCREEN TV LOVE SEAT PADDED FRIDGE COFFEE MAKER IRON N BOARD N A SAFE NOT MANY HOTEL HAVE THAT PLUS FREE WIFI WIT BAR BY THE POOL

Great 👍🏾. Would definitely recommend

Positive: Close to I-95 Negative: We watched them wheel a dead body out of the hotel through the parking lot to a mini van on Tuesday, February 2. Enforcement of masks did not exist. Very little social distancing poolside. Bartender rarely wore his mask.

The hotel was built to be a gem. The maintenance is questionable. Still a very nice place. The rooms have the best room darkening window coverings if any hotel we’ve been to. The outdoor area landscape is exceptional, peaceful even with corporate jets landing and taking off overhead to the nearby Boca executive airport. The hot tub was not operational most of the week we stayed. Given the temperate start to the week and the pool temperature that could stop your heart, that was a big inconvenience. We had a confirmation for a poolside room which wasn’t available when we checked in, forcing us to stay on the 5th floor the first night and switch rooms. The ice machine on 5 didn’t work. The elevator was painfully slow. I consistently beat my husband to the room taking by the stairs ... 5 floors. The staff is pleasant, minimal and many don’t infer stand English. They were always quick to smile and a pleasant feeling Requesting clean towels without having our room cleaned was near impossible. The tables, especially in the pool area, were never clean or wiped down.The most disturbing was after having a 8 night stay booked 6 weeks in advance, the day before check in an email was sent saying they’re was a private party closing the pool area on our final night and a room would not be available. NOT ok. My husband spent a great deal of time working his way up the chain of command. We’ll be ‘allowed’ to stay but our final night, when we need to be up at 6 am, we won’t be able to utilize the pool, whirlpool or access the lobby and a band will play outside our room until 2 am.Definitely not a place to book for a relaxing get away following a pandemic.

Positive: Proximity to interstate, restaurants and shopping. Negative: Hotel is old & tired. Remodeling attempt is substandard. Popcorn ceilings & pealing paint. Only one working elevator. Lost power. No A/C or hot water for shower in the morning. Buckets catching water from leaking ceiling. Definitely not a 4 star hotel.

Positive: Location. Pool. Negative: Bottom of bathroom door showed some wear probably due to moisture.

Nice place! Great staff!

Lobby looks nice and polished. However, The outside of the building really needs work. House keeping was so slow, I ordered additional towels twice and they never showed up. The bad service was likely due to the hotel being completely booked. Also, Not sure if the staff or guests were smoking pot in the hallway leading to my room

Once I first exited the elevator to floor #4, the entire hallway smelled like vomit. I entered my suite, now facing a horrific..... smell of burning rubber or burning plastic. Which was concerning so I tried to call front desk, but no one answered. It was late I was tired and ignored it and went to bed.That morning noticed the sink was rusty and leaking water, soaking the entire countertop while I asleep. Ruining charger cords, hair curler cord, makeup bag and my personal toiletries. The bathtub drain wasn’t working properly and wouldn’t stay closed.Saturday morning the house keeping woke me up at 830 AM with door slamming, loud beeping of radio and verbal communications and the house keeping talking to each other in a different language extremely loud. This lasted for about 40 minutes before I snapped and had to get up out of bed to ask them to please be a little more quiet...There were used bandaids on the floor in the elevator.I personally went to the frost desk around 730-8AM Sunday morning, requesting room service. While I understand COVID rules and regulations, I was put on a list and assumed housekeeping would eventually will make it to the room. No one ever came, but on Monday checkout day housekeeping was knocking at the door for turnover at 1030AM when checkout is at 11. 100% not worth my $550.00 spent for a weekend off.The only good part of this experience was the shower was hot. And the front desk man brought my food delivery up to my door for me because he knew I was tired.I stay in hotels very often and this was hands down the worst experience I’ve ever had and hope no one else has to experience this.

Positive: location Negative: my trip was not for pleasure but for providing care to relative coming home from surgery . I was exhausted.

Really nice hotel. Clean rooms and appearance in general. Very nice staff. Modern rooms are nice and roomy.

Very nice Marriott property conveniently located near stores and restaurants. Lush, tropical pool area with outdoor covered bar, rooms have been recently updated. Wonderful staff, very friendly and helpful. Highly recommend.

The hotel is nice, but needs a major upgrade to be on par with other Renaissance hotels. Given Covid, their were no cleaning supplies for people to sanitize the equipment for before and after use. Worthwhile at under 130 a night, and staff was very nice.

Stayed evening & morning a couple of times. A mini getaway!

Nice lobby and nicely decorated rooms but the elevator and hallways need some attention. Rips in wallpaper for example. However, the pool was nice and I would definitely return.

Olde hotel but has a lot of charm. Very clean. I will stay there again.

Room is nice, nothing to boast about. Bed was comfy. Bathroom has restroom like toilets - no back tank just pipe and handle. Pool area is nice.Signs are all around the hotel to wear mask in public spaces, yet there were people sitting in the lobby without wearing masks and the employees walk around with their masks under their chins until they come in contact with someone else.

The hotel was excellent and the outside pool area impressive. Let me thank Marva and Tanisha for going the extra mile to get the room choice we requested. All in all, a wonderful hotel with great staff.

My experience this was wonderful, good service and staff was very polite and attentive,restroom was clean as well inside hotel

I am so upset, prior to my visit i confirmed that I can chick in early and that the internet’s was strong and secure enough to work. I am a titanium member and a 7 figure earner. Working while in Florida was a priority. Thats why I confirmed prior to my visit. Last night I spoked to Ernesto at the front desk. He assured me i would hear from either the senior management or their computer troubleshooter. 24 hours later I have heard nothing. Tonight after repeated attempted I poke to their computer support team that was totally incapable of hooking me up to the enhanced internet’s ( something that is a basic amenity for titianium members) I purposely stayed here versus staying with my family so I can work. I am livid. I am livid not because they they tried and failed but they didn’t even try. Every level of their service wa slow and off. It did not seem like a Marriot property, it seemed like a street side motel. I booked a trip for 10 days, I am only in night 3 and want a refund.

We were upgraded to a suite and it was so disappointing. The room was not clean, stains all over the carpet and couch, crumbs on the floor. Furniture looked so damaged and scratched. However, the bathroom was clean, except for the tub and the bed was pretty comfortable.

DONT USE BOOKING.COM!!I had to cancel this reservation and was told I would be hit with a cancellation fee UNLESS I CALLED THE HOTEL. I called the hotel and was told no problem, we will not charge you for cancellingI assumed it was because I made the call 5 days prior to my check in date and because of the Covid-19 Pandemic. I thought all was good until a few days later when I saw my bank account with a charge of $121.28. I called hotel, they said it wasnt them it was Booking.com.I called Booking.com and they told me Sorry, we COULDVE charged $215 but we reduced that for youWith that being said, BOOKING WILL STILL CHARGE YOU THEIR PART OF CANCELLATION FEE EVEN IF THE ACTUAL HOTEL DOESNT.Im sorry this looks bad for your hotel review, but you are partnered with this company and it reflects how I was won over for my hard earned money.Rant over! Thank you!

Positive: The staff was nice ... all were polite and helpful ... The location was good, and the room was clean as well Negative: Unfortunately the TV / cable system was down towards the end of my stay which was a little frustrating. The elevator was out of service for a little bit as well. not the end of the world but not a plus when asked ... sorry

Marva Campbell the absolutely best manager i have ever encountered in 40 years of working in the hospitality business. Made my husbands birthday weekend a phenomenal experience

Positive: Staff was incredibly kind and friendly. Lots and lots of water bottles! Great pool!!! Negative: Room was too small! Squished.

They started construction on the roof on Saturday morning at 8:45 a.m. The banging transmitted to my ceiling making it impossible to rest. The computers to print out my boarding pass dont work. Sunday a.m. breakfast took over 1 hr with no silverware nor drink. Food got cold so I left. Hard to believe its a 4 star Hotel.

Positive: Very nice and clean hotel in a quiet location. Nice sized rooms, comfortable beds, everything was extremely clean. Negative: The outside of the building is a bit odd, doesn’t really look like a hotel and the signage on and in front of the building is not very prominent. The bathroom was kind of small, no onsite laundry.

Good standard Renaissance. Good staff

Friendly staff, great accommodation.

Great service. Comfy beds. It was great

Negative: I love this hotel and have stayed there before but at this time I found our bed not as comfortable. I usually get two queen beds but this time we chose a king bed which was too soft and gave me back pain. But overall the hotel experience is always postive

I enjoyed my stay at the Renaissance! I stayed on the club level and enjoyed the club lounge. There site felt roomy and clean. Although they had more modern chairs (desk and comfortable) which functioned, I would have preferred a more comfortable overstuffed chair with arms. These bed was very comfortable and I slept well. There was little to no noise from the hall or adjacent rooms. There was a handheld shower head which is always better than the fixed head. There assortment of lotions and shampoo were present and very usable.

I really wanted to love this place, especially after reading some of the reviews. When I arrived, the lobby looked sleek and inviting... the front desk was great upon checking in. That’s where all the great stuff ended. Initially, they checked me into a room that was dirty with no towels and cup marks still left on the table tops. Being that a virus is going on, I immediately felt unclean and dirty. I had drove over four hours and arrived at 11pm, and trust me, that wasn’t the first thing I wanted to see upon walking in my hotel room. Furthermore, everyone’s correct when they say that the hotel needs a renovation. The carpet is dirty and musty, the elevator walls are peeling off, the paint on the walls of the corridors are also peeling. It’s a four star Marriott hotel, but it certainly didn’t look like one.Also, I’m here on business, the second day, I’m sitting in my room and the fire alarms are going off at 3pm, after I’m trying to take a nap after a long day of showing houses.In my opinion, I could’ve been compensated, or something. But really, just avoid the headache and choose somewhere else. The staff was friendly, but everything else about the stay so far was poor.

Most definitely enjoyed my stay! The room was beautiful! Super comfortable bed! Pool area was relaxing! Had really nice pool towels. Even extended my stay another 2 days because i didnt wanna leave!

It’s definitely a hidden gem. Fantastic quiet and clean rooms that are comfortable and secluded. Love it and cautiously recommend it (only to fellow quiet people who mind their own beeswax 🥰🥳🤓😇🤫

Staff very nice. Breakfast food good. Covid precautions done. Needs a little touch up in physical appearance.

Returning guest to this fine hotel. The hotel has an outstanding staff. Very friendly and most accommodating. Special kudos to Cara, at the front desk, and Greg at Umbria restaurant for their great customer service. The location is perfect for shopping and getting around town. The hotel has a very modern decor and lively vibe. Free and easy parking is another bonus, which seems to be getting very rare in recent years at Marriott hotels. Cant wait to return again in the near future.

It really pretty and the beds are so soft and smooth and clean, the shower really classy the hot water last and more really good 😁😁

Need to be deep cleaned. Expensive 20 bucks for a breakfast buffet with only 5 items.

The service at this place is absolutely horrible. Had to wait two hours to be checked in and then once checked in was called out our rooms due to a fire. This place sucks I wouldn’t recommend staying here to anyone. Even during the apparent fire, while guests evacuated outside, the front desk was still checking in guests and failed to check on the guests who had evacuated the building due to fire alarm.

Very nice and accommodating!

Positive: Super comfy bed! Polite hosts.Very clean!

The space is lovely, the staff is very friendly and helpful. My room was clean!

Positive: I liked the convenience of its location and the bed was comfortable. Negative: The lobby and hallways stunk of mildew. The room was dirty, dusty. The bathrooms toilet leaked all over the floor every time you flushed it. The bathroom door wouldnt close because there was wet and damaged wood preventing it from closing. Carpet stained

Positive: The nice clean smell in lobby, the pool and outdoor bar areas. Negative: Just wearing a mask and not having the fresh fruit water in lobby and all the new rules. Hopefully things will return soon like the way it was before. This was our favorite hotel before, but this virus nonsense has ruined everything.

Positive: The friendly staff. Negative: Ask for iron that never arrived after 2 hour wait.

I love this place. Rooms were clean, shower and bathroom amazing. Noisy neighbors with adjoining door was the only issue, but that did not last long. I love the pool area and the service is extraordinary. Highly recommend this hotel.

Friendly staff. But poorly maintained, dated damaged furniture, and, worst of all, not clean (stains on carpet, couch, and toilet walls? really?. And we had the luxury suite, too. Yuck, not worthy of the Renaissance brand name.

Great locationGreat tiki barEasy check in and outVery cleanHighly recommend

Beautiful property!

The halls smell like mold.The building is dirty and looks deserted.The plumbing is being spilled out into the parking lot. See pictures attached.The shower was broken.The tub drain didnt close so you cant take a shower and in order to take bath you have to clog the drain with towel.The restaurant took over an hour for breakfast we had to cancel order.The managers showed no care to any of these item.The hotel is as bad as the managers.

We had a very good time. Rooms are clean and staffs are friendly.

This hotel is right in middle of Boca Raton, next to the Town Center Mall and dozens of great restaurants! The staff is by far the best team that I have watched working in a hotel. All of them are super efficient and very pleasant. They offer food and beverages that are a much better variety than most hotels. I have stayed here many times. I keep going back! I appreciate excellence.

Love the staff - very friendly, great pool, hidden gem.

Negative: I dont think it was 4 star hotel

Positive: The location suits are needs. Negative: Hard to regulate the temperature. The bedding is either too warm or to cold.

Positive: I liked that it was in Boca, I come down often for buisness! Negative: The hotel was disgusting the pool and pool area was so dirty, my room was filthy! Also wasted about $100 worth of food because there was no microwave

Fetish lost weekend was fun

What a great luxury hotel! It is a hidden jewel in Boca Raton, Florida -- and the perfect size, about 200 rooms -- not too big. The rooms are first rate. The food is truly delicious. The beer and wine selections are surprisingly superb! The real treat, though, is the outstanding staff! They treat guests like Marriott family! So efficient, so friendly, I love staying at this hotel. Ive been there a dozen times; and I have to say that I always have the same excellent stay!

Had a great stay in this hotel! The staff is very friendly and attentive. Alexandra did a great job checking us in and explaining services. I would definitely recommend this hotel when staying in boca raton!