I was approved for help in dec. all winter long Ive had to pay my bill in full. I went to the office on March 14, 2017 and was told they made a mistake and everything was on track . I get my heating bill and nothing was paid leaving me to pay it instead of getting food.. I went back again to find the office completely closed. Ive asked for a return call but they never call anyone back.your suppose to a agency that helps those in need not ignore them.